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  • SpringHill Suites Corporate Office Headquarters

SpringHill Suites Corporate Office Headquarters

How To Contact SpringHill Suites Corporate Office Headquarters

Marriott International, Inc.
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033

 
  • We stayed at the Springhill Suites in Gaithersburg, Maryland May 19-22 and wanted to commend a young man ( Mr. Ayala ) at the front desk. We stayed there as part of a wedding party and after everyone had left we needed help getting to the airport. We are in our 70's and not always familiar with phone apps, namely Uber. We tried reserving a ride but had considerable trouble getting it booked. Mr. Ayala came to our rescue, not only taking care of guests at the front desk, answering phones but also helping us in our distress. He was friendly, courteous, patient and so helpful. We were definitely distressed travelers. He finally had to get us a taxi to the airport as the Uber app was not accepting my payment method. When we left I told him that I was going to report his skill and kindness to the corporate office. What a fantastic employee!

     
  • I am so angry, disappointed and traumatized after staying at the Springhill Suites by Marriot in Newark, Delaware. Me and my children are itching have bite marks on my arms and legs from the dirty sheets on the bed. the towels were dirty, and this has been such a traumatizing situation.

     
  • The Anchorage, AK Midtown Staff were very unprofessional during my stay, I do not recommend. The room was dirty during check-in too.

     
  • I, too, was overbilled for a stay that DID NOT TAKE PLACE at the Atlanta/Alpharetta location.  We cancelled our reservation after we got the "bait and switch" on the rates posted for Marriott Bonvoy members. The front desk proceeded to make several contradictory statements and argue with me that "your bank is mistaken" when I confirmed with my bank that I was indeed charged when I shouldn't have been.  I took my concerns to both the area's General Manager and Corporate Customer Relations VP and got a letter acknowledging that Marriott was responsible for restoring funds to my account.  It has been six calendar days and at last check with my bank over the past 24 hours, I still haven't received my refund.  My bank told me the corporation has acted atypically by not reversing the charges immediately when the matter was first brought to their attention.  It is even more atypical to not correct charges within a 24-72 hour window after a customer has placed his/her request in writing.

    In addition, I stayed at a different Springhill location (Metro Detroit), a few weeks back, and was placed in a room that was improperly prepped for a new customer. Stains and hairs on the linen, heavily soiled desk and night table and dried food on the room phone among other distasteful discoveries.  I have yet to be acknowledged by that location's General Manager, although I requested he reach out to me.  I thought the poor performance was limited to that one location, but it appears there is a corporate culture of disregard for customers.

    Marriott has permanently damaged its reputation with me.  This is why more and more of my associates have expressed to me that they only use AirBnB and VRBO for  business and personal travel and have dropped hotel lodging from their travel options altogether.  They report the alternative lodging is usually cleaner, competitively priced and most satisfactory than what is experienced at many hotels.  Clearly after these experiences, I will be joining their ranks. 

     
  • I just spent 6 nights at Springhill Suites oceanfront in Virginia Beach. The breakfast was great and the employees were nice. Our maid Sophia was outstanding.
    What I did not like was the room and storage size. We booked a queen suite with a pullout. This was suppose to accommodate 6 people. We had 3 adults and 2 kids. The only place to unpack your clothes was a small closet and an ever smaller 3 drawer chest of draws, hardly enough for 3 people. The design made it ever worse, we needed a cop to keep us for running into each other. I was told that my full beds were queen. Don't insult me, I know the difference. I booked queens not full. I have been going to Va beach oceanfront for 30 years and this is by far the worst room I have ever stayed in. We spent an extra 600.00 for this so called suite. the Hampton Inn next door was cheaper and we would have had more room with a cart then in this so called suite. I for one will never stay her again. If you like messy room for lack of closet space and storage, this is the place for you

     
  • JAMES LALANNE is the General Manager at Springhill Suites Jacksonville Fl. During my stay, he modeled wonderful customer service. From the moment I walked in and he introduced himself, he set the tone for a warm and friendly environment. He remembered my name the next morning when he saw me, asked how everything was going and if I needed anything, allowed me to leave my vehicle there while I flew out for a few days, and again remembered my name when I came back and continued my stay. I noticed his staff was the same way and recognized that this was true leadership. Hats off to James and his staff for making this such a pleasant stay. I travel all over the US and very rarely find good old fashioned customer service and care. Thanks!

     
  • I am a 70 year old disabled white woman…DID YOU KNOW IT IS LEGAL IN JAX BCH FL FOR WHITE MEN TO DRIVE BY AND YELL AND THREATEN PHYSICAL VIOLENCE AND YELL 'f…. u C…!
    yep today all day I have listened to this….

     
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