How to Contact The Hampton Inn Corporate Office Headquarters HQ
Hilton Worldwide, Inc.
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Corporate Phone Number: 1-703-883-1000
More Hampton Inn Contacts
Fax Number: 1-703-883-1000
Customer Care Phone Number: 1-800-426-7866
Website: Hampton Inn
Hampton Inn’s main competitors are Comfort Inn, Holiday Inn Express, Hilton, Fairfield Inn, Marriott, Hyatt, Wyndham, Staybridge Suites, Springhill Suites, Doubletree, LaQuinta, Best Western, Ramada Inn, Embassy Suites, Red Roof Inn, Super 8, and Residence Inn.
CorporateOfficeHeadquarters.com is not associated with The Hampton Inn or Hilton Hotels. This Website is for informational and review or complaint purposes only.
Katy at the Hampton Inn near I-75 needs to be more respectful when dealing with problems. Priceline.com or Bookings corrected a reservation that was made for 3/26/23 in error and changed to 2/11/23. I was assured by two people working for Bookings.com that the change was made and I received an email confirming the change. When I arrived on 2/11/23 Katy stated that she did not have our reservation' She showed very little remorse of what a surprise it was for us to hear we did not have a room. She further stated she had no control over third party reservations and again showed no remorse over our situation. I became upset because of her attitude and stated that this should not happen to anyone. She would not look at the email I had on my phone showing the changed date confirmation. She stated I could go elsewhere if I didn't like it. I understand that the Priceline/Booking computer system is not communicating with the Hampton Inn computer system that is the problem. However, I feel Hampton Inn should not allow this to go on if they are going to used third party booking companies. Katy, in my opinion, not suitable for the Hotel front desk position. I was an Auditor that traveled for many years staying in Hotels/Motels and never have been treated with such a non caring attitude,
Worst experience ever. I heard 3 different desk clerks telling guests they were rude when all they did was ask a question, I reserved a Handicap room on the 1st floor and was put on the 3rd floor, Gainesville advertised a Business center which I confirmed at booking to only discover there is NO Business center on site, treated rudely by staff when I told them my room was hot and that I could leave. This seems to be their standard reply to guests "you can check out and go elsewhere". One smoking area with 2 chairs and the butt can was overflowing the entire time. I suggested a nice bench out front for guests waiting to be picked up by a Uber that dont smoke. The majority of guests booked were there to visit Shands Hospital, and no discount for all these people coming into town for Shands. I will never book from Hampton again and I am in the hospitality business.
Misrepresentation on your website: NO BUSINESS CENTER!
The Hampton Inn and Suites is Lake City's premier limited service hotel. This beautiful, state of the art facility offers luxurious guest rooms, a fitness room, business center, suite shop, outdoor pool and spa, and so much more, all nestled in a gorgeous five story complex. The Hampton Inn and Suites combines superior accommodations for both the business traveler as well as the vacationing families with a touch of southern comfort and hospitality.
My husband and I recently stayed at a Hampton Inn in Opelika, AL and were so disappointed with our entire stay at this property. Immediately after unpacking in our assigned room we noticed the TV was in Spanish and as much as we tried to convert the language, we were unsuccessful. The front desk clerk could not provide assistance and recommended we change rooms, so we repacked our belongings and waited for the clerk to bring our new key. We were weary from a long day of travel and finally decided to retrieve the keys from the front desk in person, which we did but only to realize the A/C was not working in this room. Once again we had no choice but contact the front desk clerk again and this time we requested that she accompany us to our room to make sure everything was in working order. The desk clerk checked out the TV and HVAC and assured us they were both working properly. The condition of the room left a lot to be desired, it appeared the carpet had not been swept as the corners left and right of the entrance door held a deposit of various bits and pieces of trash. The bathroom was in need of a deep cleaning, mold and various of other issues.
I shared the above by way of the hotel survey and got a reply stating their appreciation to our bringing these issues to their attention. It appeared to be a "canned" reply and after talking with a friend who I know to be a Hampton Inn customer as well, she too had a bad experience in Montgomery, AL lead me to take another avenue in letting corporate know of our recent experiences. We have been a customer for many years and if this is the new standard for Hampton Inn then we will bid them a huge farewell.
I am a very concerned customer. I have worked in hotels for years . which comes to my point of tipping$ I have stayed in the Hibbing Minnesota hotel numerous times recently I have come a little bit of an acquaintance to the housekeeper's there . My last day I asked the specific people if they received my tip and they said no I was very embarrassed, Shocked, and very disappointed in the hotel. I've had this happen in our hotel numerous times I can't put any blame on someone but who's ever going in those rooms 1st is not making affair for the other people it's called entitlement. Obsession, or somebody just having a drug problem. I will be staying at the Chisholm Inn. #handsoffthetip$
Hampton Inn – Brenham TX has bed bugs! When I was transferred to another room there was a cockroach. The next morning the front end manager told me they don’t have bed bugs. I told her I have a video and pics, she said then you brought them with! She was extremely rude. The place is so rundown and nasty. Toilets don’t flush, the bathtub floor creaks when taking a shower, feel like you’re going to fall through, towels were dirty & stained! I can’t believe Hilton would have their name on that place.