Embassy Suites Corporate Office Headquarters HQ 

I stayed at the embassy from August 15 to August 18. The hotel room appeared clean until both I and my daughter noticed a strange smell coming from the couch at first we weren’t sure but the smell began to grow stronger it smelled like spoiled Milk or worse. Also when my daughter was laying on the couch before noticing the smell, she noticed that the pillow on the couch had stains. It was a hard substance that looked like dry, baby food or tomato sauce., I requested room service to clean the room but I was informed that it was too late to request cleaning for the same day and they would only be able to change the trash and put fresh towels. I took both pillows that were on the couch and put them on the floor so that the cleaning lady would notice. I also put them in a spot that I would be able to tell if they were touched when we return to our room after dinner, we noticed that both of the pillows were still on the floor the one with the stain on it was still laying face up in the same position. I had left it so that the spot would be visible. I went downstairs to inform the front desk that the couch had a smell and that the pillows had stains on them. She took my room number down, did not offer to change my room or ask for any additional accommodations, and when I return back to the room, I noticed that nothing had been done. It was very challenging to sleep in the same room that night, knowing that Cleaning was not up to standard so I worried about what me and my daughter were sleeping on in the bed. We slept on top of the sheets and lucky we also travel with a small blanket which she was able to use for the night I left the hotel early the next day because I could no longer stay in the room, I have very sensitive skin issues. Which causes me to break out in hives. It was not a very fun drive home itching during the 6-hour trip. I was very disappointed.

Recently stayed at an Embassy Suite for a family reunion and a Hilton Honors member doesn’t know why I joined but the stay was truly not rewarding. The room was not up to par/standards of an Embassy Suite. Then I was told that you did not clean on the weekends and had to request that 24 hours in advance which was not explained to me during check-in. The phone in my room did not work. The pull-out bed had no linen and I had to go down and get some because the phone did not work. The room after further inspection because of late check-in was nasty and should not have been given out and if there was no cleaning why not stocked with items? Had to request everything and upon request for additional sheets, housekeeping asks me did I want her to change the bedding, really she ask the question. I have to pay for the room and now clean it also. Then was charged an additional fee for an extra adult for a group rate which was explained to me for a sixth person. You be the judge of these images, but just know I won’t be staying there again nor will recommend anyone to stay there.

We had an amazing time at the Embassy downtown Amarillo. Place smells good, and is extremely clean. After enjoying our stay we had checked out and went to lunch at the mall. After starting our lunch we got a call from the embassy Suites hours later stating we were due incidental fees which declined on our card. While trying to speak with Melanie in the middle of the mall she began saying I was screaming at her. I let her know that was not so, and we would just come to the facility to sort things out. My wife tried to pay Melanie over the phone only to get treated just as bad as I did. Being told” we would never have access to the establishment anymore” and “to just read her the damn card #s. We pray this situation is addressed because we feel in all honesty we did not try to provoke or escalate the situation by any means. Have a blessed day!!

We love Embassy Suites. Our family chooses your hotel over any other and stays often for all our special occasions and travel. On Thursday, May 25, 2023, we had reservations to stay at Embassy Suites in DFW Airport South, 4650 W. Airport FWY, Irving, Tx. That day my 92-year-old mother got sick and we had to transport her to the hospital. We not only could not attend the concert in Arlington, but we could not stay in our favorite hotel on Thursday.

In these difficult times, money in our family is hard to come by, so we seldom get an opportunity to have a night out and were so looking forward to coming to Embassy Suites in DFW Airport South, 4650 W. Airport FWY, Irving, Tx. Could you please give us a voucher to come and stay at another time? We really appreciate your considering this emergency situation and understanding the dilemma we faced on this night.