Reach Out To Embassy Suites Corporate Office – Review and Complaints 

I would give them a 0 because our room was deplorable!! The bathroom was in total disrepair. The bathtub/ shower leaked all over the floor. The customer service upon arrival was absent. There were no carts to unload our baggage with and I was told “Sorry there are none available at this time.” I had to go to all of the floors looking for one. Finally, we had to just make several trips to take our things to the room without a cart. But did see two small carts in the parking garage. So apparently they don’t go get them from there. I reserved a room with two beds and a sleeper sofa. Both beds were pushed to the wall on one side. So you would have to climb over the other person to get in and out of the bed. I was told, “That’s the way our rooms are.” I just called to find out what time breakfast was and was told 6 a.m. to 8 a.m. In every other embassy suite I have stayed at, breakfast is available from 6-9:30. And to top it off, the AC is not working.

I stayed at the embassy from August 15 to August 18. The hotel room appeared clean until both I and my daughter noticed a strange smell coming from the couch at first we weren’t sure but the smell began to grow stronger it smelled like spoiled Milk or worse. Also when my daughter was laying on the couch before noticing the smell, she noticed that the pillow on the couch had stains. It was a hard substance that looked like dry, baby food or tomato sauce., I requested room service to clean the room but I was informed that it was too late to request cleaning for the same day and they would only be able to change the trash and put fresh towels. I took both pillows that were on the couch and put them on the floor so that the cleaning lady would notice. I also put them in a spot that I would be able to tell if they were touched when we return to our room after dinner, we noticed that both of the pillows were still on the floor the one with the stain on it was still laying face up in the same position. I had left it so that the spot would be visible. I went downstairs to inform the front desk that the couch had a smell and that the pillows had stains on them. She took my room number down, did not offer to change my room or ask for any additional accommodations, and when I return back to the room, I noticed that nothing had been done. It was very challenging to sleep in the same room that night, knowing that Cleaning was not up to standard so I worried about what me and my daughter were sleeping on in the bed. We slept on top of the sheets and lucky we also travel with a small blanket which she was able to use for the night I left the hotel early the next day because I could no longer stay in the room, I have very sensitive skin issues. Which causes me to break out in hives. It was not a very fun drive home itching during the 6-hour trip. I was very disappointed.

Prepaid for my hotel room for 2 nights and the weekend we stayed the rates were a lot cheaper. All they could say was sorry nothing we can do. I will NEVER stay an Embassy again. Rude. Unapologetic and NO CUSTOMER SERVICE

I had booked a suite with the Embassy for my family and me. Only to find out once we arrived that the room was not as described online. Since I was with disabled family members the room was not going to work for us. Because their policy states MUST cancel within 48 hours, we were unable to get a refund and still had to find another hotel. Keep in mind it was a tourist town & a holiday weekend. We did not stay in the room and were still charged almost $900. Outraged. Never staying here again.

Recently stayed at an Embassy Suite for a family reunion and a Hilton Honors member doesn’t know why I joined but the stay was truly not rewarding. The room was not up to par/standards of an Embassy Suite. Then I was told that you did not clean on the weekends and had to request that 24 hours in advance which was not explained to me during check-in. The phone in my room did not work. The pull-out bed had no linen and I had to go down and get some because the phone did not work. The room after further inspection because of late check-in was nasty and should not have been given out and if there was no cleaning why not stocked with items? Had to request everything and upon request for additional sheets, housekeeping asks me did I want her to change the bedding, really she ask the question. I have to pay for the room and now clean it also. Then was charged an additional fee for an extra adult for a group rate which was explained to me for a sixth person. You be the judge of these images, but just know I won’t be staying there again nor will recommend anyone to stay there.