Reach Choice Hotels Corporate Office 

Choice Hotels, Dried Blood and Dried Yellow Substance in my Kids’ Bed. On 11-29-2024, while on business in Live Oak, Florida, my family and I selected the Quality Inn & Suites (FLC43) 6819 US 129 North Live Oak, Florida 32060 for an overnight stay. We were assigned room 204. At first glance, it was observed that room was dated and there were damages to the door frame and locking mechanism. We retreated to the room late during the evening and turned into bed. Our twelve-year-old daughter and nine-year-old son shared a bed, while my husband and I shared the other. We were awakened, at approximately 8:30am by someone aggressively yelling in the hallway, “What are you gonna do? Then come and do it!”. When my kids pushed the covers back, we discovered a significant amount of dried blood and a yellow stain, on the top left area of the duvet (or bed cover), which covered our daughter’s head and upper torso area. The front desk clerk was notified and presented with a video as evidence. She issued an adjustment to the bill, then informed us that we would receive a call from the Manager on Monday. She indicated that the Manager would issue a full refund. To date, the Manager has failed to telephone us. When calling the hotel to speak with the manager, we were informed that the manager was aware of the incident yet had no intentions to telephone us.

Choice Hotels, Over charge Comfort Inn (IL 117) Hotel clerk S. Reddy told me twice she would honor an internet price $107.00 plus tax which is 10% discount from $119. Regular price. I requested discount twice once on phone and again when I arrived at hotel a short time later but next morning when I checked out I found there was no discount. To get the discount I had to remind her of our agreement Sreddy still refused to honor 10% discount until she mopped the floor of waiting room. Check in 11/2/24 out 11/3/24. Also room 104 was not an accessible room as agreed upon. Room garbage can was filthy inside and out with used chewing gum stuck inside the garbage can.

Sleep Inn Dania Beach, FL. Unhealthy breakfast offerings. I booked a four-night stay at Sleep Inn in Dania Beach, FL. The “free continental breakfast offerings were meager and unworthy of the description “Continental Breakfast” The whipped spread has no natural ingredients, no butter, all chemical components….The coffee creamer was “Coffee Mate”, another concoction of chemicals for your coffee or tea. The fruit offering was soft, withering oranges and apples sealed in plastic wrap. The cereal offerings were mostly sugary offerings. The only item that might be “healthy” was the bread for toasting. When I inquired of the manager, a very pleasant person who listened to my complaint, she said that they have a limited budget for their breakfast and that it was free. Surely, there are inexpensive fruits such as bananas…..What do the little portions of butter cost? Why not plain cereal. (Those cereal containers looked like they had not been emptied and replaced with fresh cereal). Surely, free or not, a “Continental” Breakfast should be at least somewhat healthy. Customers deserve better…….You should monitor the offerings presented at you Choice Hotels, including the Sleep Inn at Dania Beach. Very disappointed and cannot recommend this. It’s just a notch above Motel 6 and no longer my choice.This is my opinion…….

Last October spent time in Charleston, SC, and stayed at Comfort Inn and Suites in North Charleston. Upon checkout was presented with a small $11.44 charge with no explanation. Called the next day to inquire and the desk person had no explanation but would have the hotel manager call me. Didn’t happen. Tried two more times. Stiffed by the manager each time. He didn’t dare. I sent a letter to Choice Hotels in Rockville, MD, and received no response. Called the Corporate office and again received no satisfaction. So far, Motel 6 is looking better and better. At least “they will leave the light on for you.”

I reserved a room at Comfort Inn Airport in Bloomington, MN on June 10th using my credit card. When I arrived on July 7th, it took 30 minutes to check-in and my concern was that I may have been charged multiple times. I confirmed a room for July 18th but when I arrived on July 9th at 2:32 AM due to a delayed flight, the person at the desk could not find my reservation. Eventually, he found my reservation but only had one room left with double beds. The room was not up to the standard of what I expected from a Comfort Inn. The next morning, when I tried to check out, I was double-billed for the room. I called the hotel manager, who assured me that the mistake was fixed, but when I checked my records, I found that I was still overcharged. Due to the poor service and unacceptable condition of the room, I will never stay at this hotel again and will discourage others from doing so.