Many people search for the Quality Inn corporate office when a hotel stay, reservation, refund, deposit, cleanliness issue, room complaint, franchise-property problem, Choice Privileges concern, or customer service complaint has not been resolved at the hotel level. This page provides Quality Inn headquarters information through Choice Hotels, the corporate office phone number, guest relations routes, complaint escalation tips, review themes, and related hotel corporate office resources.
Quality Inn Corporate Office and Headquarters
Quality Inn and Quality Inn & Suites are hotel brands owned by Choice Hotels International. Quality Inn does not operate as a separate standalone corporate headquarters; corporate-level matters are handled through Choice Hotels International. The current Choice Hotels corporate headquarters is in North Bethesda, Maryland.
- Brand: Quality Inn
- Related Brand Name: Quality Inn & Suites
- Parent Company: Choice Hotels International, Inc.
- Quality Inn Corporate Office / Choice Hotels Headquarters: 915 Meeting St, North Bethesda, MD 20852
- Quality Inn Corporate Phone Number: 1-301-592-5000
- Quality Inn Reservations: 1-877-424-6423
- Choice Hotels Customer Relations: 1-800-300-8800
- Guest Relations Mailing Address: Choice Hotels International, Attn: Guest Relations Service Center, 18615 N Claret Drive, Scottsdale, AZ 85255
- Official Customer Support: Choice Hotels Contact Support
- Official Quality Inn Website: Quality Inn by Choice Hotels
- Choice Hotels Corporate Contacts: Choice Hotels Corporate Contacts
Corporate Address and Phone Update
The old page listed the Quality Inn and Suites corporate office address as 10750 Columbia Pike, Silver Spring, MD 20901. Choice Hotels now lists its corporate headquarters as 915 Meeting St, North Bethesda, MD 20852. This page has been updated to use the current Choice Hotels headquarters address for Quality Inn corporate office questions.
The Quality Inn corporate office phone number should be listed as the Choice Hotels corporate office number, 1-301-592-5000. For guest complaints, reservations, refunds, Choice Privileges, billing, or hotel-stay issues, the better starting route is usually Choice Hotels Customer Relations at 1-800-300-8800 or reservations at 1-877-424-6423.
Choose the Correct Quality Inn Support Route
Before contacting Quality Inn headquarters or Choice Hotels corporate office, choose the route that best matches your issue. Many Quality Inn properties are franchised, so the local hotel owner or manager may need to be involved before a complaint reaches Choice Hotels corporate support.
- Reservation issue: Call 1-877-424-6423 or use your Choice Hotels account or confirmation email.
- Hotel stay complaint: Contact the front desk or property manager first, then contact Choice Hotels Customer Relations if the hotel does not resolve the issue.
- Dirty room, mold, broken amenities, or maintenance issue: Document the problem with photos, room number, dates, and staff names before checking out when possible.
- Refund or cancellation issue: Save your confirmation number, cancellation terms, booking source, receipt, and card statement.
- Deposit, incidental hold, or duplicate charge: Ask the hotel for a folio and written explanation, then contact your card issuer if the charge settles incorrectly.
- Third-party booking issue: If you booked through Expedia, Booking.com, Priceline, Hotels.com, or another travel site, start with that booking platform for refund or cancellation disputes.
- Choice Privileges issue: Use Choice Privileges support for missing points, account access, reward nights, or membership problems.
- Food safety, health, or sanitation complaint: Contact the property, Choice Hotels Customer Relations, and the local health department when appropriate.
- Employment or HR question: Contact the specific hotel or franchise operator. Choice corporate may not be the employer for every Quality Inn property.
- Customer service number details: Visit the related CSN page for Quality Inn customer service numbers.
What to Have Before Contacting Quality Inn Corporate Office
Whether you are calling the Quality Inn corporate phone number, contacting Choice Hotels Customer Relations, or writing to headquarters, your complaint is easier to review when you provide clear records. Do not post private reservation, payment, employee, or personal information in the public review section below.
- The hotel name, city, state, and property address
- Confirmation number, reservation number, or Choice Privileges account reference shared only with Choice privately
- Check-in and check-out dates
- Room number, rate, deposit amount, and booking source
- Photos or videos of room condition, mold, stains, damage, safety issues, or broken amenities
- Receipts, folios, cancellation emails, refund promises, and bank or card records
- Names of the front desk agent, manager, or customer relations representative, if known
- Any case number, email reply, or support ticket from Choice Hotels
- A short timeline explaining what happened and the resolution you are requesting
How to Escalate a Quality Inn Complaint
If the local Quality Inn property does not resolve your issue, escalate the complaint in a documented way. A clear complaint with the hotel address, stay dates, confirmation number, photos, and requested resolution is usually more effective than repeated calls without records.
- Start with the property. Ask for the general manager or manager on duty for same-day room, cleanliness, safety, refund, deposit, parking, breakfast, or service issues.
- Ask for written documentation. Request a folio, incident note, refund confirmation, cancellation record, or manager response.
- Contact Choice Hotels Customer Relations. Call 1-800-300-8800 or use the official online contact form.
- Save all proof. Keep photos, emails, chat records, receipts, card records, hotel folios, and case numbers.
- Ask for escalation. If the first response does not resolve the issue, ask whether the complaint can be reviewed by a supervisor, brand support team, property relations team, franchise support team, or customer relations specialist.
- Write to Guest Relations if needed. Send written correspondence to Choice Hotels International, Attn: Guest Relations Service Center, 18615 N Claret Drive, Scottsdale, AZ 85255.
- Use outside routes when appropriate. For card disputes, contact your bank or card issuer. For health, mold, pest, or sanitation concerns, contact the local health department. For safety concerns, contact the appropriate local authority.
Quality Inn Reservations, Refunds and Cancellation Complaints
Reservation and refund issues are common reasons guests search for Quality Inn headquarters or the Quality Inn corporate office phone number. Problems may involve nonrefundable rates, cancelled reservations, no-show charges, overbooking, early checkout disputes, duplicate charges, third-party booking confusion, or a promised refund that has not appeared.
Start by reviewing whether the reservation was booked directly with Choice Hotels, directly with the hotel, through a travel agent, through a corporate travel system, or through a third-party booking site. The booking source often controls cancellation rules and refund authority. Save your confirmation email, cancellation terms, and payment records before escalating.
Deposits, Holds, Double Charges and Payment Issues
Quality Inn and Quality Inn & Suites properties may place authorization holds for incidentals, deposits, prepaid stays, parking, pet fees, or other charges. A pending hold is different from a settled charge. If a hold remains too long or a duplicate charge settles, contact the property and your card issuer.
Ask the hotel for a final folio showing all charges and credits. If the charge does not match the folio, contact Choice Hotels Customer Relations and your card issuer. For confusing hotel, travel, deposit, or booking charges, you can also use ChargeOnMyCard.com to research unfamiliar card descriptors.
Room Cleanliness, Mold, Maintenance and Safety Complaints
Cleanliness and maintenance complaints should be documented before checkout whenever possible. Common concerns include dirty bedding, stained curtains, mold or mildew smells, broken doors, broken dryers or ice machines, poor bathroom ventilation, ceiling damage, pest concerns, worn furniture, poor hallway conditions, noise, and misleading property photos.
If the room is unsafe or unsanitary, ask the front desk for a different room, a manager review, a refund, or written documentation. For serious sanitation, mold, pest, food safety, fire safety, or accessibility concerns, consider contacting the local health department, fire marshal, building department, or accessibility agency depending on the issue.
Franchise Property and Manager Complaints
Many Quality Inn hotels are independently owned or operated under a Choice Hotels franchise agreement. That means the local hotel owner or management company may control daily operations, staffing, refunds, room condition, deposits, and maintenance. Choice Hotels may provide brand standards and guest relations support, but the property often needs to respond directly.
If a local manager is rude, unresponsive, or refuses to address a serious issue, document the property name, manager name if known, dates, and exact concern. Then contact Choice Hotels Customer Relations and ask whether the issue can be escalated to the appropriate brand or franchise support team.
Choice Privileges and Rewards Issues
Choice Privileges issues may include missing points, account access, reward night problems, incorrect stay credit, elite benefits, promotions, or account security. Use the Choice Privileges support route rather than the general hotel front desk when the issue is tied to your loyalty account.
Keep your confirmation number, account email, member number shared only with Choice privately, stay dates, property name, and screenshots of missing points or promotion terms. Do not post your account number, email address, password, or private account details in public comments.
Third-Party Booking and Travel App Issues
If you booked a Quality Inn through a travel app or third-party website, the hotel may not be able to change or refund the booking directly. Third-party booking issues may involve rate disputes, prepaid reservations, cancellation deadlines, wrong dates, duplicate bookings, or missing confirmation numbers.
Contact the booking platform first and ask whether the hotel or the platform controls the refund. Keep copies of all messages between you, the hotel, and the booking platform. If a third-party site gave misleading information, document the listing, screenshots, and terms shown at the time of booking.
Unfamiliar Quality Inn Charges and Scam Warnings
If you see an unfamiliar Quality Inn, Choice Hotels, reservation, hotel deposit, travel app, or lodging charge on your statement, compare it with your recent hotel stays, reservations, cancellations, reward redemptions, and pending authorization holds. If you still do not recognize the charge, contact the hotel, Choice Hotels Customer Relations, the booking platform, or your card issuer.
Be cautious with fake hotel booking sites, fake front-desk numbers, phishing emails, fake refund calls, gift card payment requests, and suspicious travel texts. For hotel booking scams, fake support numbers, phishing links, or refund scams, visit ThinkItsAScam.com.
Quality Inn Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include dirty rooms, mold and mildew smells, broken amenities, poor maintenance, misleading hotel photos, rude or inattentive front-desk staff, deposit disputes, double charges, parking problems, early check-in confusion, noise complaints, and frustration getting the property or corporate support to follow up.
Several reviews describe specific Quality Inn locations, including Fairmont, West Virginia; Lavonia, Georgia; Savannah, Georgia; and Warsaw, North Carolina. These reviews are individual customer experiences and may reflect local property conditions, franchise management, or hotel-level staffing issues rather than every Quality Inn or Choice Hotels property.
About Quality Inn and Choice Hotels
Quality Inn is a midscale hotel brand in the Choice Hotels portfolio. The brand is commonly searched as Quality Inn, Quality Inn & Suites, Quality Inn corporate office, Quality Inn headquarters, Quality Inn main office, and Quality Inn corporate phone number.
Choice Hotels International is one of the largest hotel franchisors, with brands that include Quality Inn, Comfort Inn, Sleep Inn, Clarion, MainStay Suites, Suburban Studios, Econo Lodge, Rodeway Inn, Cambria, Ascend Hotel Collection, Radisson Hotels Americas brands, and others. Corporate-level Quality Inn questions are generally handled through Choice Hotels.
Quality Inn Competitors and Related Corporate Office Pages
Quality Inn competes with other hotel brands in the value, midscale, roadside, extended-stay, and limited-service lodging markets. If you are comparing hotel corporate offices, complaint routes, headquarters information, or guest escalation options, these related pages may help:
- Choice Hotels Corporate Office
- Hampton Inn Corporate Office
- Holiday Inn Express Corporate Office
- Super 8 Corporate Office
- Homewood Suites Corporate Office
- Country Inn & Suites Corporate Office
- Sleep Inn Corporate Office
- Auberge Corporate Office
Related Resources
- Official Quality Inn by Choice Hotels Page
- Official Choice Hotels Contact Support
- Choice Hotels Customer Service Form
- Choice Hotels Corporate Contacts
- Choice Privileges Contact Information
- Choice Privileges Rewards
- Find a Choice Hotels Property
- Quality Inn Customer Service Numbers on CSN
- Research Hotel, Deposit and Travel Charges on ChargeOnMyCard.com
- Hotel Booking, Refund and Fake Support Scam Warnings on ThinkItsAScam.com
- Company Reviews on ZeroStars.org
Frequently Asked Questions About Quality Inn Corporate Office
What is the Quality Inn corporate office address?
Quality Inn is a Choice Hotels brand. The current Choice Hotels corporate headquarters address is 915 Meeting St, North Bethesda, MD 20852.
Where is Quality Inn headquarters?
Quality Inn headquarters questions are handled through Choice Hotels International. Choice Hotels headquarters is located at 915 Meeting St, North Bethesda, MD 20852.
What is the Quality Inn corporate phone number?
The Quality Inn corporate phone number through Choice Hotels corporate offices is 1-301-592-5000. For guest complaints and customer relations, call 1-800-300-8800.
What is the Quality Inn and Suites corporate office phone number?
Quality Inn & Suites is part of the Quality Inn brand family under Choice Hotels. The corporate office phone number is 1-301-592-5000, while guest support is handled through Choice Hotels Customer Relations at 1-800-300-8800.
What is the Quality Inn main office?
The Quality Inn main office is not a separate standalone headquarters. Quality Inn is managed through Choice Hotels International, headquartered at 915 Meeting St, North Bethesda, MD 20852.
How do I file a Quality Inn corporate office complaint?
Start with the local hotel manager, then contact Choice Hotels Customer Relations at 1-800-300-8800 or use the official customer service form. Include the hotel address, stay dates, confirmation number, photos, receipts, and requested resolution.
Who handles Quality Inn refunds?
Refunds may be handled by the local hotel, Choice Hotels, or a third-party booking platform depending on how you booked. Review your confirmation, cancellation terms, and booking source before escalating.
Is every Quality Inn owned by Choice Hotels?
Many Quality Inn properties are independently owned and operated under a franchise agreement with Choice Hotels. The local property often controls daily operations, staffing, room condition, and some refund decisions.
Can I post my reservation number, card details, or hotel folio in the comments?
No. Do not post reservation numbers, Choice Privileges account numbers, credit card details, hotel folios, addresses, phone numbers, email addresses, employee records, or private personal information in public comments.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct Quality Inn corporate office information, understand the Choice Hotels parent-company route, and review common complaint themes before escalating an issue.
Page Update Note
This Quality Inn corporate office page was updated on June 27, 2026, to correct the Choice Hotels headquarters address, update the corporate phone number and guest relations routes, clarify the difference between Quality Inn and Choice Hotels, add complaint escalation guidance, include related hotel corporate office links, and summarize current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Quality Inn, Quality Inn & Suites, Choice Hotels International, or any independently owned Quality Inn property. This page is for informational and review purposes only. Company addresses, phone numbers, support routes, franchise ownership, hotel policies, deposit rules, refund timelines, amenities, and hours can change. Contact Choice Hotels or the specific hotel directly for the most current information.
Share Your Experience with Quality Inn
If you have contacted Quality Inn corporate office, used the Choice Hotels headquarters address, called the Quality Inn corporate phone number, submitted a complaint, worked with a hotel manager, contacted Customer Relations, or tried to resolve a reservation, refund, deposit, cleanliness, mold, maintenance, third-party booking, rewards, or payment issue, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.
