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FPL, Customer service dark holes! My sister has medical (stage 4 cancer) and early dementia. She tried to set up Autopay but before that I found out she was cash only due to inability to read and get right numbers into system. FPL refuses to set up Autopay for 12 months which only makes the payment issues worse! I am a retired VP General services and CIO from Utility business in New England. I have never seen inflexibility to fix billing issues… I was told that customer service supervisor was final word and no one else can be talked to!!!!!

FPL is the worst. 7 months plus and cannot get our lights fixed in our HOA community. It is hopeless. It has been reported several times and to no avail. If liabilities issues arise because of FPL’s lack of performance, there will be consequences. We try calling, but AI. It is all frustrating. I need a call asap.

$34,241.64! My 85-year-old mother-in-law in law with dementia thought she was paying all her bills. FPL bills for 3 properties were going to p.o.box that was canceled in 2020. FPL let this go on for 4 years without any notice to disconnect.OnFeb21 2024 they pulled service at all three locations. They are requiring $34,241.64 to be paid in full. We overnighted the funds and told them that her home residence would be turned on that day, other 2 properties would be turned on next week. Her property is not on yet??

FPL uses Speedpay for paying bills online using your credit card. We are a business customer and have repeatedly been penalized for late or non-payment due to Speedpay’s policy of only allowing “3” payments per credit card per month and only a limited dollar amount to be paid per transaction. The problem is that we have multiple accounts which are always over $1000.00 each. This means that when I go to pay my bills [which I desire to pay in full each month; but am prohibited from doing so by Speedpay], I have reached my “LIMITS” after paying just one, or a portion of just one of my accounts. I have spoken with FPL customer service representatives about this many times and all they tell me is that their bill payments are serviced by a third party and there is nothing they can do. They did have my “allowed” dollar amount increased, however, this still does not cover the amount of payments I must make using my company credit card. Of course, they always say I can pay via EBT if I give them my checking account information. The problem with this is that our parent company is out of State, and our finance department requires us to pay all of our bills using our company credit cards. I have repeatedly explained to them that I DO NOT HAVE ACCESS TO THE COMPANY CHECKING ACCOUNT, but all they say is “Well I’m sorry then there is nothing we can do”. Really??? Surely large a company like FPL can request or instruct their third-party vendor to update their bill pay policies to accommodate their customers; especially when this customer wishes to pay the invoices IN FULL each month but is NOT ALLOWED TO PAY IN FULL EACH MONTH. Instead, I am frequently penalized first for paying with my company card by being charged a convenience fee two, sometimes three times per account. I am also penalized with late fees from FPL because my bills CAN’T be paid on time or in full because of the way their system is set up! Come ON people! Something has got to be done!