Customers often search for the FPL corporate office when a billing dispute, outage issue, autopay problem, deposit concern, service disconnection, streetlight repair, business account problem, solar/net metering issue or Florida Power & Light complaint has not been resolved through the normal customer support route. This page provides FPL headquarters contact information, corporate phone numbers, customer support routes, complaint escalation steps, review themes and photos of the FPL office campus in Palm Beach Gardens, Florida.
Florida Power & Light, commonly known as FPL, is owned by NextEra Energy. The FPL corporate office and NextEra Energy headquarters are both connected to Palm Beach County, Florida. For customer-specific issues, such as billing, outages, payments and account service, customers should usually start with FPL support before escalating to the corporate office or the Florida Public Service Commission.
FPL Corporate Office and Headquarters Contact
The FPL corporate office, also searched as FPL headquarters, Florida Power and Light corporate office, FPL head office, FPL main office and FPL corporate phone number, is connected to NextEra Energy’s corporate operations in Palm Beach County. The contact details below separate corporate contact from customer support, outage reporting and payment-related help.
- Company: Florida Power & Light Company
- Parent Company: NextEra Energy, Inc.
- NextEra Energy Corporate Address: 700 Universe Blvd., Juno Beach, FL 33408
- FPL Palm Beach Gardens Office Campus: 4100 Kyoto Gardens Drive, Palm Beach Gardens, FL 33410
- FPL Corporate Line: 1-561-697-8000
- NextEra Energy Corporate Line: 1-561-694-4000
- FPL General Customer Support: 1-888-988-8249
- FPL Customer Service / Bill Support: 1-800-226-3545
- Report an Outage: 1-800-468-8243
- Standard FPL Mailing Address: FPL, General Mail Facility, Miami, FL 33188-0001
- Official FPL Website: www.fpl.com
- FPL Contact Page: FPL Contact Us
- Report or Check an Outage: FPL Outage and Power Concerns
- Start, Stop or Move Service: FPL Start, Stop, Move Service
- NextEra Energy Investor Relations: NextEra Energy Investor Relations
Address note: The official NextEra corporate mailing address is commonly listed as 700 Universe Blvd. in Juno Beach, Florida. This COH page also preserves original photos of the FPL office campus at 4100 Kyoto Gardens Drive in Palm Beach Gardens. For formal legal notices, regulatory filings, service-of-process questions or investor correspondence, verify the correct entity and mailing address before sending documents.
When to Contact FPL Corporate Headquarters
Contacting FPL corporate headquarters may make sense when you have already worked through FPL customer support and still need escalation. Corporate-level contact is most appropriate for unresolved billing disputes, repeated service problems, serious power reliability issues, business account complaints, large property or HOA concerns, media or investor questions, supplier matters and formal written complaints.
If your issue involves an outage, downed line, active safety hazard, payment arrangement, start/stop service request or a current account problem, start with the correct FPL support route first. The FPL corporate office may not be the fastest way to restore power, stop a disconnection, change account information or investigate an outage.
Choose the Correct FPL Support Route
Before contacting the FPL corporate office, choose the route that matches your issue. This helps your complaint reach the team that can actually review your account, meter, outage, billing history or service request.
- Power outage: Report the outage online or call 1-800-468-8243.
- Downed wire or dangerous condition: Stay away from the hazard and report it immediately through FPL’s outage or emergency route.
- Billing question: Log in to your FPL account or call customer support with your account number and bill date.
- Payment arrangement or extension: Use your FPL online account or speak with customer support before the due date when possible.
- Start, stop or move service: Use the FPL Start, Stop, Move Service page.
- Streetlight or area light issue: Report the specific light location, pole number if available and whether it is flickering, out or damaged.
- Business account issue: Use the FPL business support route and include all account numbers involved.
- Solar, net metering or interconnection issue: Use the FPL solar/interconnection support route and keep application or project numbers ready.
- Regulatory complaint: If FPL does not resolve the issue, consider filing a complaint with the Florida Public Service Commission.
- Formal written complaint: Send a concise letter to the correct FPL or NextEra Energy mailing address after verifying the proper route.
What to Have Before Contacting FPL
Whether you contact customer support, the FPL corporate office or a regulatory agency, gather the details that help FPL investigate the complaint.
- FPL account number or service address
- Full name on the account and phone number tied to the account
- Bill date, amount due, payment confirmation or transaction ID
- Meter number if the issue involves usage, meter reading or service work
- Outage report number or service request number if available
- Photos of damaged equipment, unsafe conditions, streetlights or meter issues when safe to capture
- Names, dates and notes from prior customer support calls
- Copies of letters, emails, notices, screenshots or disconnection warnings
- A clear explanation of the resolution you want, such as account correction, billing review, refund, payment plan, service restoration or supervisor callback
Billing, Autopay and Payment Complaints
Billing and payment problems are common reasons customers look for FPL corporate office complaints. These issues may involve high bills, unexpected usage changes, autopay problems, payment processing errors, late fees, deposits, billing notices, account setup problems or difficulty reaching someone who can explain the account.
If your complaint involves autopay, payment restrictions, Speedpay, bank drafts or credit card payment limits, document the payment method, date, amount, confirmation number and the exact reason FPL gave for the issue. For business accounts or multiple-property accounts, include all account numbers and a spreadsheet-style summary if several bills are involved.
If you believe a bill is incorrect, ask FPL to explain the meter readings, billing period, rate schedule, fuel charge, deposit, late fee and usage comparison. Keep your prior bills and screenshots from your online account before escalating.
Outage, Power Restoration and Streetlight Complaints
For outages, use FPL’s outage reporting tools or outage phone number first. The FPL headquarters contact route is not the fastest way to dispatch crews during an active outage. If the outage is repeated, unresolved or tied to a larger reliability problem, document dates, times, outage durations and any case numbers.
For streetlight or HOA lighting complaints, report the specific location and pole number when possible. If a community light has been out for weeks or months, keep copies of prior reports and ask FPL for a repair status or service ticket number before escalating.
Disconnection, Service Restoration and Medical Concerns
Disconnection complaints may involve missed notices, payment arrangements, old mailing addresses, medical hardship, multiple accounts, rental properties or confusion over who controls an account. If service has been disconnected or is at risk of disconnection, contact FPL immediately through the customer support route rather than mailing a corporate complaint.
If a household includes a person with a serious medical condition, ask FPL what medical documentation, critical care forms or account protections may be available. A medical situation may not remove the obligation to pay, but it may affect how the account is reviewed and what documentation is needed.
Deposit, Account Setup and Move Service Issues
Customers may contact FPL about deposits, new service, transferred service, closed accounts, final bills, landlord/tenant issues, identity verification or account ownership disputes. For these issues, keep the service address, lease or ownership documentation, requested start date, prior account details and any deposit notice.
If you moved and did not receive final bills or notices, update your mailing address and communication preferences as soon as possible. If a billing dispute involves several years of notices or multiple properties, ask FPL for a written account history.
Business, HOA and Multi-Property Account Problems
Business customers, HOAs, property managers and multi-property owners may have more complex FPL complaints involving multiple meters, payment limits, service orders, area lighting, commercial billing, deposits, tax-exempt status, planned outages or account access. These issues can be difficult to resolve through a general support call unless the documentation is organized.
When escalating a business or HOA issue, include a contact person, account list, service addresses, payment history, case numbers and the specific operational impact. For example, if lighting affects safety in a community, explain the location, prior repair reports and length of the outage.
Solar, Net Metering and Energy Program Complaints
FPL customers may need help with solar interconnection, net metering, energy usage, surge protection, FPL On Call, energy efficiency programs, billing credits or equipment-related questions. These issues may require a specialized team rather than a general customer service representative.
Before escalating, gather the application number, installer name, meter change date, inspection status, interconnection documents, screenshots of energy usage and any FPL correspondence related to the program.
Storm, Hurricane and Emergency Preparedness Issues
Florida customers often need FPL help during storms, hurricanes and severe weather. During a major storm, restoration updates may be handled through outage maps, text alerts, local news and FPL’s emergency communications. Corporate headquarters is not the right first contact during a widespread outage.
After a storm, document downed lines, damaged equipment, repeated outages or unresolved restoration problems. Never touch a downed wire or attempt to move electrical equipment. Report dangerous conditions immediately and follow official safety guidance.
Fraud, Fake Support Numbers and Utility Scam Warnings
Be careful when searching online for the FPL corporate phone number, outage support or payment help. Utility scammers may claim your power will be disconnected unless you pay immediately with a gift card, prepaid debit card, cryptocurrency or payment app.
- Use FPL.com, the official FPL app or verified FPL phone numbers.
- Do not give your online account password or one-time verification code to someone who contacts you unexpectedly.
- Be cautious of calls demanding immediate payment to avoid disconnection.
- Do not pay a supposed FPL employee with gift cards, cryptocurrency or peer-to-peer payment apps.
- Check your FPL account directly before acting on a suspicious text, email or phone call.
- Report suspicious charges or unauthorized payments to your bank or card issuer.
How to Escalate an FPL Complaint
If your FPL complaint is still unresolved, use a step-by-step escalation path before sending a written complaint to the FPL corporate office.
- Start with FPL support: Use the phone number, online account or support category that matches your issue.
- Document the complaint: Save bills, screenshots, payment confirmations, case numbers, outage reports and notes from calls.
- Ask for a supervisor or case review: Request a clear explanation and the next step in writing when possible.
- Use the correct specialized route: Outage, streetlight, business, solar, payment and start/stop service issues may have different teams.
- Contact FPL corporate: Use the FPL corporate line or written correspondence for unresolved formal complaints.
- File with the Florida Public Service Commission: If FPL does not resolve a regulated utility issue, use the Florida PSC complaint process.
A strong escalation message should include the account number, service address, bill date, amount, prior case numbers, what happened, who you contacted and the specific resolution you are requesting.
Florida Public Service Commission Complaints
FPL is a regulated electric utility in Florida. If you cannot resolve a billing, service, disconnection, reliability or customer-service issue directly with FPL, the Florida Public Service Commission may be an appropriate escalation route.
- Florida PSC Complaint Page: File a Utility Complaint
- Florida PSC Consumer Assistance: 1-800-342-3552
- Florida PSC Email: co*****@**********fl.us
Before filing a PSC complaint, gather your FPL account number, service address, dates, case numbers, bills, disconnection notices and the steps you already took with FPL.
FPL Reviews and Complaints
Reviews posted on CorporateOfficeHeadquarters.com are individual customer experiences and may not represent every FPL customer. Current FPL review themes include autopay frustration, difficulty getting billing exceptions, HOA or community lighting repair delays, large past-due balance disputes, service restoration problems, payment processing limits, Speedpay complaints, late fees and difficulty reaching a person who can resolve a complex issue.
Some reviews describe serious family, medical or multi-property billing situations. Others involve business accounts, credit card payment limits and frustration with third-party payment systems. These reviews are individual experiences and should be treated as consumer feedback, not verified company-wide facts.
When posting a review, include the city, service address area, account issue type, whether the complaint involved billing, outage, service restoration, streetlight repair, autopay, payment processing, business accounts or disconnection, and whether FPL responded.
FPL Corporate Office Photos
This page includes original photos of the FPL office campus and signage in Palm Beach Gardens, Florida. Original corporate office photos help visitors identify the location and make this page more useful than a basic directory listing.
About Florida Power & Light
Florida Power & Light Company is one of the largest electric utilities in the United States and provides electric service to millions of customer accounts across Florida. FPL is owned by NextEra Energy, a major energy company headquartered in Palm Beach County, Florida.
Customers searching for FPL corporate office, FPL headquarters, Florida Power and Light corporate office, FPL corporate phone number, FPL corporate address, FPL complaints or FPL head office are usually trying to find a higher-level contact route for billing, service, outage or utility complaints.
FPL Competitors and Related Utilities
FPL operates as a regulated utility rather than a typical retail company, but customers often compare utility complaint handling, outage restoration, billing practices and customer service across major electric utilities.
- Duke Energy Corporate Office
- ComEd Corporate Office
- Georgia Power Corporate Office
- Xcel Energy Corporate Office
- Dominion Energy Corporate Office
- Pacific Gas & Electric
- Southern California Edison
- Consolidated Edison
- DTE Energy
- Consumers Energy
Related Resources
- FPL Contact Us – official customer support, outage and service contact page.
- FPL Official Website – account login, bill pay, outage reporting and service tools.
- FPL Outage and Power Concerns – report outages, power problems and safety concerns.
- FPL Start, Stop or Move Service – official route for service changes.
- NextEra Energy Investor Contact Information – corporate, shareholder and investor contact details.
- Florida PSC Utility Complaint Form – regulatory complaint route for unresolved utility issues.
- CustomerServiceNumbers.com – customer service phone number and complaint resources for major companies.
- ChargeOnMyCard.com – help identifying unfamiliar utility, autopay, bill pay or card charges.
- ThinkItsAScam.com – scam warnings for fake utility calls, shutoff threats and phishing texts.
- ZeroStars.org – consumer reviews and complaint resources.
Frequently Asked Questions
Where is FPL corporate office?
FPL corporate office contact is connected to NextEra Energy’s corporate operations in Palm Beach County, Florida. The official NextEra corporate mailing address is 700 Universe Blvd., Juno Beach, FL 33408, and this page also includes photos of the FPL office campus at 4100 Kyoto Gardens Drive in Palm Beach Gardens.
What is the FPL corporate phone number?
The FPL corporate line is 1-561-697-8000. NextEra Energy’s corporate line is 1-561-694-4000. For account-specific issues, use FPL customer support first.
What is the FPL customer service number?
FPL general customer support is available at 1-888-988-8249. FPL customer service and bill support may also be reached at 1-800-226-3545.
How do I report an FPL outage?
To report an FPL outage, use FPL’s online outage tools or call 1-800-468-8243. For downed lines or dangerous electrical conditions, stay away from the hazard and report it immediately.
What is the FPL corporate address?
FPL is owned by NextEra Energy. The official NextEra corporate mailing address is 700 Universe Blvd., Juno Beach, FL 33408. The FPL office campus shown in the photos on this page is at 4100 Kyoto Gardens Drive, Palm Beach Gardens, FL 33410.
Is FPL owned by NextEra Energy?
Yes. Florida Power & Light Company is owned by NextEra Energy. NextEra Energy is the parent company connected to FPL’s corporate operations and investor relations.
How do I file an FPL complaint?
Start with FPL customer support and document your account number, service address, bill date, case number and requested resolution. If the issue is not resolved, escalate to a supervisor, contact FPL corporate, or file a complaint with the Florida Public Service Commission.
Who regulates FPL complaints in Florida?
The Florida Public Service Commission handles many regulated utility complaints in Florida. Customers can contact the PSC Consumer Assistance line at 1-800-342-3552 or file a complaint online.
Can FPL corporate stop a disconnection?
Disconnection issues should be handled immediately through FPL customer support because account timing matters. Corporate contact may help with escalation, but customers should not rely on mailed corporate complaints for urgent disconnection or restoration requests.
What should I do if I think an FPL bill is wrong?
Review your meter readings, usage history, rate schedule, payment history and recent account changes. Contact FPL with your account number and bill details, then ask for a billing review or supervisor escalation if the explanation does not resolve the issue.
How do I complain about an FPL streetlight or area light?
Report the light location, pole number if available, and whether the light is out, flickering or damaged. If the repair is delayed, keep the report number and dates of prior reports before escalating.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has provided corporate office addresses, headquarters phone numbers, company contact information and consumer complaint resources for many years. This page also includes original photos of the FPL office campus, helping visitors identify the location and understand the difference between corporate contact, customer support and regulatory complaint routes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Florida Power & Light Company, FPL, NextEra Energy, Inc. or the Florida Public Service Commission. This page is for informational purposes and is intended to help consumers find corporate office information, headquarters contact details, complaint routes, reviews and escalation resources. Company names, logos and trademarks are the property of their respective owners.
Share Your Experience
Have you contacted the FPL corporate office, FPL customer support, NextEra Energy, the Florida Public Service Commission or an FPL service department? Share your review below. Helpful reviews include your city, issue type, whether the complaint involved billing, outage, disconnection, autopay, streetlights, service restoration, business accounts, solar, deposits or customer service, and whether FPL responded to your complaint.