Many people search for the ComEd corporate office when an electric bill issue, outage problem, service start or stop request, duplicate invoice, payment arrangement, meter concern, property damage claim, scam warning, or customer service complaint has not been resolved through normal support. This page provides ComEd headquarters information, the corporate office address, corporate phone number guidance, customer support routes, complaint escalation tips, review themes, and related utility corporate office resources.
ComEd Corporate Office and Headquarters
ComEd, also known as Commonwealth Edison Company, is an Illinois electric utility and an Exelon company. Many people search for ComEd headquarters, ComEd office, ComEd corporate office, ComEd address, ComEd Chicago office, ComEd headquarters address, ComEd office Chicago, ComEd HQ, or Commonwealth Edison headquarters when they need help beyond standard customer service.
- Company: Commonwealth Edison Company
- Common Name: ComEd
- Parent Company: Exelon Corporation
- ComEd Corporate Office Address: 10 South Dearborn Street, Chicago, IL 60603
- ComEd Headquarters Address: 10 South Dearborn Street, Chicago, IL 60603
- Exelon Corporate Headquarters: 10 S. Dearborn St., 54th Floor, Chicago, IL 60603
- ComEd Corporate Phone Number: 1-312-394-4321
- Exelon Corporate Phone Number: 1-800-483-3220
- ComEd Customer Service / Outage / Emergency: 1-800-334-7661 / 1-800-EDISON-1
- Spanish Customer Support: 1-800-955-8237
- Business Customer Support: 1-877-426-6331
- TTY Support: 1-800-526-0844
- Official ComEd Contact Page: ComEd Contact Us
- Official Website: comed.com
- Exelon Website: exeloncorp.com
Corporate Address and Phone Update
The ComEd headquarters address remains 10 South Dearborn Street, Chicago, IL 60603. This address is also closely tied to Exelon’s Chicago corporate headquarters, since ComEd is an Exelon company.
The old page listed 1-800-334-7661 as the ComEd corporate office phone number and HR number. That number is better described as ComEd customer service, outage, and emergency support. The ComEd corporate phone number associated with Commonwealth Edison Company is 1-312-394-4321. For regular account, outage, billing, payment, or service problems, customers should still start with 1-800-334-7661.
Choose the Correct ComEd Support Route
Before contacting ComEd headquarters, choose the route that best matches your issue. A power outage, downed wire, billing dispute, duplicate invoice, payment assistance request, meter problem, service start/stop request, property damage claim, or scam report may be handled faster through the correct ComEd customer support route before it reaches the corporate office.
- Power outage or downed wire: Call 1-800-334-7661 immediately. Do not use email or public comments for emergencies.
- Billing or account issue: Log in to ComEd My Account or call 1-800-334-7661.
- Duplicate invoice or account-number problem: Save copies of both bills, account numbers, payment records, and call notes.
- Payment arrangement or hardship help: Use ComEd’s payment assistance and Smart Assistance Manager resources.
- Start, stop, or move service: Use ComEd’s change-of-service tools or call customer service.
- Meter reading, service request, or property damage claim: Use ComEd’s online contact form, but do not submit emergency reports through email.
- Business account issue: Call 1-877-426-6331.
- Spanish support: Call 1-800-955-8237.
- Utility scam or impostor report: Use ComEd’s scam reporting resources and do not share account details with suspicious callers.
- Customer service number details: Visit the related CSN page for ComEd customer service numbers.
What to Have Before Contacting ComEd Corporate Office
Whether you are calling ComEd customer service, using the online form, contacting a supervisor, filing an ICC complaint, or writing to ComEd corporate office, your issue is easier to review when you provide clear records. Do not post private account, payment, address, or personal information in the public review section below.
- Your ComEd account number shared only through secure official ComEd channels
- Service address, billing address, or meter address shared only through official support channels
- Bill dates, invoice numbers, due dates, account-number changes, or duplicate bill copies
- Payment confirmations, bank records, payment arrangement details, or hardship application records
- Outage date, time, address, outage report confirmation, and restoration updates
- Photos of damaged equipment, tree contact, meter issues, property damage, or service conditions when relevant
- Names of representatives, supervisors, technicians, field crews, or contractor contacts involved, if known
- ComEd case number, online form confirmation, email response, call notes, or chat records
- A short timeline explaining what happened and the resolution you are requesting
How to Escalate a ComEd Complaint
If ComEd customer service does not resolve your issue, escalate the complaint in a documented way. A clear timeline with account records, bills, payment confirmations, outage records, photos, case numbers, and the requested resolution is usually more effective than repeated calls without documentation.
- Start with ComEd customer service. Call 1-800-334-7661 or use the proper ComEd online support route.
- Ask for supervisor review. If the first representative cannot resolve the issue, ask to speak with a supervisor and request a case number.
- Save all proof. Keep bills, payment receipts, outage reports, call notes, screenshots, emails, photos, claim records, and supervisor names.
- Use ComEd’s online form when appropriate. The online form can be used for billing, meter reading, property damage claims, service requests, and energy efficiency questions, but not emergencies.
- Escalate to the Illinois Commerce Commission if needed. If ComEd and a supervisor cannot resolve the matter, customers may contact the ICC Consumer Services Division at 1-800-524-0795 inside Illinois, 1-217-782-2024 outside Illinois, or 1-800-858-9277 TTY.
- Write to corporate if needed. For unresolved corporate-level concerns, send written correspondence to ComEd / Commonwealth Edison Company, 10 South Dearborn Street, Chicago, IL 60603.
Power Outages, Downed Lines and Emergency Issues
Power outages, downed wires, arcing equipment, damaged utility poles, transformer problems, and electrical hazards should be reported immediately to ComEd at 1-800-334-7661. Do not approach a downed wire, and do not assume a line is safe because it is not sparking.
For outage complaints, keep the outage report confirmation, outage map screenshots, estimated restoration updates, text alerts, address, date, time, and any photos taken from a safe distance. If the issue involves medical equipment, food spoilage, basement flooding, business losses, or repeated outages, document the impact clearly before escalating.
Billing, Duplicate Invoice and Account Number Complaints
Billing complaints are a common reason customers search for ComEd corporate office, ComEd billing address, or ComEd headquarters. Problems may involve duplicate invoices, changed account numbers, payment posting errors, budget billing confusion, estimated bills, late fees, shutoff notices, high bills, missing credits, or multiple accounts paid through a bank bill-pay system.
For billing disputes, save the original bill, duplicate invoice, account number, payment confirmation, bank bill-pay proof, shutoff notice, case number, and call notes. If your account number changed, update bill-pay instructions with your bank or payment provider and confirm the payment was applied to the correct ComEd account.
ComEd Billing Address and Payment Questions
Customers often search for a ComEd billing address when they need to mail a payment, dispute a bill, or update bank bill-pay information. Because payment and correspondence instructions can change and may depend on your account, use the payment address printed on your current ComEd bill or the payment instructions inside your official ComEd account.
If you pay through your bank’s bill-pay service, make sure the payee name, account number, and payment address match your current ComEd bill. If a payment was sent to an old account number or wrong address, contact ComEd customer service and your bank quickly with proof of payment.
Service Start, Stop, Move and Meter Issues
Service complaints may involve starting service, stopping service, moving service, landlord or tenant issues, meter reading problems, access to meters, estimated billing, smart meter concerns, new construction, service upgrades, or service disconnection notices.
Keep your service address, move date, account number, lease or ownership information shared only through official channels, meter number, service request confirmation, and photos when appropriate. If a shutoff notice is involved, call ComEd directly rather than waiting for email or online form responses.
Payment Assistance, Disconnection and Hardship Complaints
ComEd customers may need help with payment arrangements, deposits, arrears, disconnection notices, LIHEAP, hardship programs, medical needs, budget billing, or energy assistance. Use ComEd’s official assistance resources and contact customer service before the disconnection date whenever possible.
If you are disputing a shutoff or need urgent help, call ComEd and request supervisor review if the first representative cannot resolve the problem. Keep the shutoff notice, payment arrangement terms, assistance application records, agency confirmation, medical documentation shared only through secure channels, and all call notes.
Property Damage, Claims and Field Crew Complaints
Property damage complaints may involve tree trimming, line work, meter work, utility equipment, underground cable, driveway or landscaping damage, contractors, trucks, field crews, or restoration work after an outage or service repair.
Document the issue with photos, dates, addresses, names of crew members or contractors if available, work order numbers, repair estimates, and any ComEd claim confirmation. Use ComEd’s property damage claim route and keep copies of all submissions.
Tree Trimming, Vegetation and Equipment Access Complaints
ComEd may need access to poles, meters, easements, transformers, lines, and vegetation near electric equipment. Complaints may involve tree trimming, property access, damaged landscaping, blocked equipment, crew communication, or safety concerns.
Before escalating, confirm whether ComEd, a contractor, a municipality, an HOA, or a private tree company was involved. Keep photos before and after work, notice letters, crew information, dates, and the exact location of the issue.
ComEd Scam, Impostor and Utility Fraud Warnings
Be cautious with fake ComEd calls, door-to-door impostors, fake shutoff threats, prepaid card demands, cryptocurrency demands, phishing emails, fake text links, fake bill-pay websites, and callers asking for account numbers, Social Security numbers, Taxpayer Identification Numbers, or utility bill copies.
ComEd warns that it will not call or come to your home or business to sell electricity, demand immediate payment with prepaid cash cards or cryptocurrency, ask for your ComEd account number or personal information, or ask to see your energy bill. If you are unsure whether a contact is real, hang up and call ComEd directly at 1-800-334-7661.
You can also visit ThinkItsAScam.com for utility scam, shutoff scam, fake bill-pay, phishing, and impostor warning information. For confusing utility, energy supplier, service-plan, or bill-pay charges, use ChargeOnMyCard.com.
Alternative Electric Suppliers and Slamming Complaints
Some Illinois customers receive offers from alternative retail electric suppliers. Complaints may involve confusion over supplier charges, door-to-door sales, unauthorized switching, high supply rates, early termination fees, or a bill that still comes from ComEd even though another supplier appears on the bill.
ComEd delivers electricity and handles outages, wires, meters, and distribution service in its territory, while another supplier may appear on the supply portion of the bill. If you believe you were switched without authorization or misled by a supplier, document the supplier name, sales materials, phone recordings if available, bill copies, and contact the supplier, ComEd, and the ICC if needed.
Employment, Careers and HR Questions
People may search for ComEd HR, ComEd headquarters, ComEd office, or ComEd corporate office because they need help with job applications, payroll, benefits, W-2 forms, former employee records, employment verification, field crew employment, union-related questions, or workplace concerns.
The customer service number 1-800-334-7661 should not be described as a dedicated ComEd HR number. For employment questions, use ComEd careers, Exelon careers, internal employee resources, or the appropriate HR contact. Do not post employee IDs, payroll records, Social Security numbers, medical information, internal documents, union-related private records, or manager accusations with identifying personal details in public comments.
ComEd Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com are limited but include customer service wait-time complaints after account-number and billing system changes, frustration from customers managing multiple accounts, and duplicate invoice complaints.
These reviews are individual customer experiences and may not represent every ComEd account, representative, billing process, field crew, outage response, or corporate response. When sharing a review, describe the general issue and outcome, but do not post account numbers, service addresses, meter numbers, payment records, shutoff notices, phone numbers, email addresses, employee records, or private personal information.
About ComEd
ComEd, short for Commonwealth Edison Company, is an electric utility serving Chicago and Northern Illinois. ComEd is part of Exelon Corporation, a large regulated utility company with utility businesses including ComEd, PECO, BGE, Pepco, Delmarva Power, and Atlantic City Electric.
ComEd is commonly searched as ComEd headquarters, ComEd corporate office, ComEd office, ComEd address, ComEd Chicago office, ComEd office Chicago, ComEd billing address, ComEd HQ, ComEd headquarters address, and Commonwealth Edison headquarters.
ComEd Competitors and Related Corporate Office Pages
ComEd is a regulated electric utility, so it does not compete like a typical retail company inside its delivery territory. However, customers may compare ComEd with other utilities, energy companies, electric suppliers, gas utilities, and regional service providers. These related corporate office pages may help:
- Exelon Corporate Office
- FPL Corporate Office
- DTE Energy Corporate Office
- Nicor Gas Corporate Office
- NIPSCO Corporate Office
- Duke Energy Corporate Office
- PG&E Corporate Office
Related Resources
- Official ComEd Website
- Official ComEd Contact Page
- Report a ComEd Outage
- ComEd Outage Map
- ComEd Online Contact Form
- Report ComEd Impostor Scams
- Start, Stop or Move ComEd Service
- ComEd Pay My Bill
- ComEd Payment Assistance
- ComEd Smart Assistance Manager
- Illinois Commerce Commission Utility Complaint
- Exelon Corporation
- Exelon / ComEd Careers
- ComEd Customer Service Numbers on CSN
- Research Utility, Supplier and Bill-Pay Charges on ChargeOnMyCard.com
- Utility Shutoff, Impostor and Fake Bill-Pay Scam Warnings on ThinkItsAScam.com
- Company Reviews on ZeroStars.org
Frequently Asked Questions About ComEd Corporate Office
What is the ComEd headquarters address?
The ComEd headquarters address is 10 South Dearborn Street, Chicago, IL 60603.
Where is ComEd corporate office?
ComEd corporate office is in Chicago, Illinois. The ComEd corporate office address is 10 South Dearborn Street, Chicago, IL 60603.
What is the ComEd corporate phone number?
The ComEd corporate phone number associated with Commonwealth Edison Company is 1-312-394-4321. For customer service, outages, and emergencies, call 1-800-334-7661.
What is the ComEd customer service phone number?
ComEd customer service can be reached at 1-800-334-7661, also known as 1-800-EDISON-1.
What is the ComEd Chicago office address?
The ComEd Chicago office and headquarters address is 10 South Dearborn Street, Chicago, IL 60603.
What is Commonwealth Edison headquarters?
Commonwealth Edison headquarters refers to ComEd’s corporate office at 10 South Dearborn Street in Chicago, Illinois.
What is ComEd billing address?
ComEd billing and payment instructions can vary by account and payment method. Use the payment address listed on your current ComEd bill or inside your official ComEd online account. If you pay through bank bill pay, confirm that the account number and payment address are current.
How do I escalate a ComEd complaint?
Start with ComEd customer service at 1-800-334-7661, ask for a supervisor if needed, and save your case number, bills, payment records, outage reports, and call notes. If unresolved, contact the Illinois Commerce Commission Consumer Services Division.
What is the Illinois Commerce Commission complaint number for ComEd issues?
The ICC Consumer Services Division can be reached at 1-800-524-0795 inside Illinois, 1-217-782-2024 outside Illinois, or 1-800-858-9277 TTY.
Can I report a downed power line through the comments or email?
No. If you see a downed wire or electrical emergency, leave the area immediately and call ComEd at 1-800-334-7661. Do not use email, online comments, or public review sections for emergencies.
Can I post my ComEd account number, address, payment record, or shutoff notice in the comments?
No. Do not post ComEd account numbers, service addresses, meter numbers, shutoff notices, payment records, Social Security numbers, phone numbers, email addresses, employee records, or other private personal information in public comments.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct ComEd corporate office information, understand the difference between headquarters and customer service, and review common complaint themes before escalating a utility issue.
Page Update Note
This ComEd corporate office page was updated on June 27, 2026, to verify the headquarters address, clarify the corporate phone number versus customer service number, remove the incorrect HR labeling, add outage and downed-wire guidance, include ICC complaint escalation information, preserve the existing image with improved alt text, connect to the updated CSN page, add related utility links, and summarize current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with ComEd, Commonwealth Edison Company, Exelon Corporation, the Illinois Commerce Commission, any electric supplier, or any ComEd field crew, contractor, or customer support team. This page is for informational and review purposes only. Company addresses, phone numbers, support routes, outage procedures, payment assistance programs, billing rules, utility regulations, complaint procedures, and hours can change. Contact ComEd directly for the most current information.
Share Your Experience with ComEd
If you have contacted ComEd corporate office, used the ComEd headquarters address, called ComEd customer service, reported an outage, disputed a bill, handled a duplicate invoice, contacted a supervisor, filed an ICC complaint, reported a scam, requested payment assistance, or tried to resolve a billing, service, meter, outage, HR, payment, property damage, or customer service issue, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.