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  • Georgia Power Corporate Office, Phone Number and Complaints

Georgia Power Corporate Office, Phone Number and Complaints 

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Georgia Power’s corporate headquarters is located at 241 Ralph McGill Boulevard NE, Atlanta, Georgia 30308. Residential Customer Care can be reached at 1-888-660-5890, Monday through Friday from 7 a.m. to 7 p.m. Eastern Time.

Power outages, downed electrical lines, and low-hanging wires should be reported separately at 1-888-891-0938. Customers can also report an outage online, through the Georgia Power mobile app, or by texting OUT to 42797.

The residential Customer Care number should not be confused with a dedicated corporate complaints department. Georgia Power operates regulated electric-service, billing, outage, construction, vegetation-management, streetlight, solar, business, and customer-assistance programs, so customers should use the support route connected to their specific issue before escalating an unresolved matter to the Atlanta corporate office.

Georgia Power Corporate Office and Customer Service Information

The headquarters address is not the mailing address for bill payments. Customers mailing a payment should use Georgia Power Payments, 96 Annex, Atlanta, GA 30396, include the account number, and allow sufficient time for the payment to be received and posted.

Where Is Georgia Power Headquarters?

Georgia Power’s headquarters and principal place of business is located at:

Georgia Power Company
241 Ralph McGill Boulevard NE
Atlanta, GA 30308

The headquarters building houses corporate, regulatory, administrative, legal, leadership, communications, planning, and other company functions.

It is not generally the correct location for paying a residential bill, reporting an outage, obtaining immediate reconnection, starting service, disputing a meter reading, applying for assistance, requesting tree trimming, or reporting a dangerous power line.

Do not travel to the corporate headquarters during a power emergency. Outages and damaged or downed lines should be reported through Georgia Power’s outage system.

Georgia Power, Southern Company, and the Georgia PSC

Georgia Power is an electric operating company and the largest electric subsidiary of Southern Company. It provides electricity to approximately 2.8 million residential and business customers across Georgia.

Southern Company is the parent company of Georgia Power and several other regulated and energy-related businesses. Southern Company’s corporate headquarters and investor-relations departments are separate from Georgia Power’s residential Customer Care operation.

Georgia Power is regulated by the Georgia Public Service Commission. The Commission reviews electric rates, service rules, major planning proceedings, fuel costs, utility practices, and certain customer complaints.

Georgia Power customers generally cannot select a competing electric utility for ordinary service at an address within Georgia Power’s assigned territory. A customer’s electric provider is normally determined by the property’s service territory rather than by a retail shopping decision.

Georgia Power’s current chairman, president, and chief executive officer is Kim Greene. Leadership may change, so readers seeking executive information should confirm the current leadership page before addressing correspondence to a specific person.

Georgia Power Corporate Office vs. Customer Service

Georgia Power’s corporate office handles executive leadership, regulation, legal affairs, policy, finance, generation planning, communications, corporate administration, government affairs, major construction, and long-term company strategy.

Residential Customer Care handles account questions, payments, bills, deposits, service connections, disconnections, rate plans, payment arrangements, account access, refunds, service orders, and many ordinary customer complaints.

Business Customer Service handles commercial accounts, business billing, account changes, service requests, and related company-service matters.

The outage system handles power interruptions, restoration updates, damaged equipment, downed lines, and storm-related service problems.

The Georgia Public Service Commission handles qualifying unresolved complaints about regulated utility service after the customer has first attempted to resolve the issue with Georgia Power.

Choose the Correct Georgia Power Support Route

  • Residential bill or account question: Call 1-888-660-5890.
  • Business account question: Call 1-888-655-5888.
  • Power outage: Call 1-888-891-0938, report it online, use the mobile app, or text OUT to 42797.
  • Downed or low-hanging wire: Stay away and call 1-888-891-0938. Call 911 when there is an immediate danger.
  • Fire, electrical shock, or life-threatening emergency: Call 911.
  • Start, stop, or transfer electric service: Use the online account system or call Residential Customer Care.
  • High-bill complaint: Review the bill and usage history, then request a billing and meter review through Customer Care.
  • Payment arrangement or disconnection notice: Contact Customer Care before the stated deadline.
  • Checking-account payment by telephone: Call 1-888-660-5890.
  • Credit or debit card payment: Use the approved BillMatrix route at 1-800-672-2402.
  • Streetlight outage: Use Georgia Power’s streetlight reporting map.
  • Tree near a power line: Use the vegetation-management contact page or call Customer Care.
  • New construction or permanent service connection: Use Georgia Power’s builder and new-service process.
  • Financial assistance: Review Georgia Power’s assistance portal and community-resource locator.
  • Suspected utility scam: End the call and dial 1-888-660-5890 directly.
  • Unresolved regulated utility complaint: File a complaint with the Georgia Public Service Commission after contacting Georgia Power.
  • Employment application: Use the official Georgia Power or Southern Company careers website.

What to Have Before Contacting Georgia Power

  • The Georgia Power account number and account access code
  • The service address
  • The account holder’s name
  • The bill, notice, payment, outage, or service-order date
  • Copies of bills, payment confirmations, bank records, or receipts
  • Meter readings or photographs when relevant
  • Outage confirmation numbers or restoration estimates
  • The names or identification numbers of representatives previously contacted
  • Any Georgia Power case or complaint number
  • A timeline of the issue
  • The specific resolution being requested

Do not post complete account numbers, access codes, Social Security numbers, banking information, payment-card information, home addresses, telephone numbers, email addresses, medical details, or unredacted utility bills in public comments.

How to Escalate a Georgia Power Complaint

Begin with the department responsible for the issue. Residential customers should call 1-888-660-5890, while business customers should call 1-888-655-5888.

Explain the problem clearly and provide the account, service address, relevant dates, payment records, meter information, notices, and previous contact history. Ask the representative to document the complaint.

Request a case number and ask when a response should be expected. Record the date, time, representative’s name or identification number, department, and promised action.

If the first representative cannot resolve the concern, ask for a supervisor or the department that handles the specific billing, service, meter, damage, vegetation, construction, or payment issue.

For a substantial unresolved corporate matter, written correspondence may be sent to:

Georgia Power Company
241 Ralph McGill Boulevard NE
Atlanta, GA 30308

Send copies instead of original bills, payment records, identification documents, photographs, legal papers, or other important records.

If Georgia Power does not resolve a qualifying regulated utility complaint, contact the Georgia Public Service Commission. The PSC accepts online complaints and can assist with issues involving billing, disconnection, service quality, and regulated utility practices.

Georgia Power Outages and Restoration Complaints

Report a power outage at 1-888-891-0938, through the Georgia Power outage page, through the mobile app, or by texting OUT to 42797.

After reporting the outage, save the confirmation and review the online outage map for available restoration estimates.

Restoration estimates can change as crews inspect damaged equipment, encounter unsafe conditions, or identify additional repairs. Severe storms may also affect travel, access, staffing, and material availability.

Georgia Power explains that restoration work generally prioritizes critical community services, repairs that restore the greatest number of customers, and then smaller lines and individual service problems.

A customer whose neighbors have power while the home remains without service should report the outage again. The cause may involve the service line, transformer, meter equipment, weatherhead, breaker panel, or privately owned electrical equipment.

Do not approach a crew working on energized equipment or enter a restricted work area to request a restoration estimate.

Downed Power Lines and Electrical Emergencies

Always assume that a downed or low-hanging electrical line is energized and life-threatening.

Stay away from the wire and anything it may be touching, including a vehicle, tree, fence, puddle, building, or metal object.

Call Georgia Power at 1-888-891-0938. Call 911 when the line creates an immediate public danger, has caused a fire, is touching an occupied vehicle, or someone has been injured.

Do not:

  • Touch or move the line
  • Drive over the line
  • Attempt to remove a branch or other object
  • Approach a person or animal in contact with electrical equipment
  • Use household tools to move the wire
  • Assume that a cable is safe because it is not sparking

Warn other people to remain at a safe distance until Georgia Power or emergency personnel secure the location.

Georgia Power High-Bill and Meter Complaints

A high bill may involve increased electricity use, weather, heating or air-conditioning operation, billing-period length, rate-plan terms, estimated or corrected readings, appliance problems, account changes, or past-due amounts.

Compare the disputed bill with:

  • Prior bills from the same season
  • The number of billing days
  • The kilowatt-hours used
  • The current rate plan
  • Daily or hourly usage information
  • Previous balances and late charges
  • Fuel, environmental, franchise, tax, and other approved charges

Contact Customer Care and request an explanation of the charges. Ask whether the reading was actual, estimated, corrected, or remotely obtained.

When appropriate, request a meter review or test and ask whether any fee could apply if the meter is found to be operating correctly.

Customers should also inspect privately owned equipment and consider whether a malfunctioning heating system, water heater, well pump, pool pump, refrigerator, dehumidifier, or other appliance could be increasing usage.

Do not break a meter seal, open Georgia Power equipment, remove the meter, or attempt to test energized equipment yourself.

Georgia Power Payment, Late Fee, and Disconnection Complaints

Customers who may be unable to pay the full amount should contact Georgia Power before the due date or disconnection deadline.

Ask whether the account qualifies for a payment arrangement, due-date option, assistance program, rate-plan review, or another available solution.

When making a payment, keep the confirmation number, receipt, bank record, payment-location receipt, or screenshot. Confirm that the payment was applied to the correct account.

Customers paying from a checking or savings account by phone can use 1-888-660-5890. Credit and debit card telephone payments are processed through BillMatrix at 1-800-672-2402.

Payments mailed to Georgia Power should be sent to:

Georgia Power Payments
96 Annex
Atlanta, GA 30396

The payment address is different from the corporate headquarters address.

If service was disconnected in error, contact Georgia Power immediately. If the utility does not resolve the dispute, promptly review the Georgia Public Service Commission complaint process and any applicable deadline.

Georgia Power Financial Assistance Programs

Georgia Power maintains a customer-assistance page that connects qualifying customers with bill discounts, energy-efficiency improvements, weatherization programs, and community organizations.

Programs and resources may include:

  • Income-qualified bill discounts
  • Energy Assistance for Savings and Efficiency, or EASE
  • EASE for Seniors
  • Manufactured-home energy-efficiency assistance
  • Community Assistance and Resource Locator
  • Low Income Home Energy Assistance Program resources
  • Project SHARE through The Salvation Army
  • Local community-action and nonprofit assistance

Eligibility, available funding, application periods, household-income requirements, documentation, and program benefits may change.

Applying for assistance does not automatically stop disconnection activity. Customers should continue communicating with Georgia Power about the account while an assistance application is pending.

Starting, Stopping, or Transferring Georgia Power Service

Customers can request residential service changes through Georgia Power’s online account system or Customer Care.

Be prepared to provide:

  • The current and new service addresses
  • The requested connection or disconnection date
  • The account number and access code when applicable
  • A mailing address for the final bill
  • Contact information
  • Information about locked gates, animals, or access restrictions

New customers may be asked to pay a deposit or account-establishment charge depending on the service and account requirements.

For new construction, Georgia Power may require an application, site plan, inspection, easement, meter location, service design, payment, and coordination with a builder, electrician, local government, or engineering representative.

Do not schedule a move, closing, tenant turnover, business opening, or construction deadline based solely on an estimated service date without confirming the request.

Georgia Power Streetlight Complaints

Streetlight problems can be reported through Georgia Power’s interactive streetlight map.

Provide the street address or nearest location and identify the problem, such as:

  • Light completely out
  • Light cycling on and off
  • Light remaining on during the day
  • Damaged pole or fixture
  • Missing light
  • Exposed wiring
  • Repeated failure after repair

Not every streetlight is owned or maintained by Georgia Power. A city, county, homeowners association, property owner, or another utility may be responsible.

If the damaged fixture creates an immediate electrical danger, report it through the outage and damaged-line system rather than relying only on the ordinary streetlight form.

Georgia Power Tree-Trimming and Property Complaints

Georgia Power trims vegetation to maintain safe clearance around power lines and improve electric reliability.

Customers with concerns about trimming, debris, easements, rights-of-way, access, or vegetation near company equipment should use the vegetation-management contact route.

Georgia Power states that substantial tree work, including certain tree and large-limb removals, may remain the property owner’s responsibility. Work near energized lines should not begin until the safety requirements are understood.

If a service wire must be temporarily disconnected for private tree work, contact Georgia Power in advance. The company advises scheduling a required disconnect with sufficient notice.

Keep photographs of the property before and after the work, the date of the work, contractor information, notices, and any communication with Georgia Power.

Never trim a tree or use a ladder, lift, pole saw, crane, or other equipment near an energized line without following applicable safety requirements.

Georgia Power Business and New-Construction Complaints

Business customers should call 1-888-655-5888 for commercial account and service questions.

New construction may involve Georgia Power, a licensed electrical contractor, the property owner, local inspectors, developers, engineers, and other utility providers.

Delays can result from incomplete applications, inspection problems, unavailable easements, site-access restrictions, equipment requirements, permitting, engineering revisions, construction schedules, or payment issues.

Keep copies of applications, designs, emails, inspection approvals, invoices, service dates, and construction schedules.

Ask Georgia Power to identify the next required step, which party is responsible, whether the site is ready, and whether an engineering or construction hold remains.

Georgia Public Service Commission Complaint Process

The Georgia Public Service Commission assists customers with certain regulated electric-utility complaints.

Before filing with the PSC, contact Georgia Power and give the company a reasonable opportunity to address the issue. Keep the Georgia Power complaint number and records of the response.

The Georgia PSC can be contacted at:

Georgia Public Service Commission
244 Washington Street SW
Atlanta, GA 30334-9052

Provide the customer’s name, service address, utility account information, disputed bills or notices, Georgia Power complaint number, payment history, and the requested resolution through the authorized complaint channel.

Do not post this information in a public review.

The PSC cannot guarantee a refund, reconnection, rate change, bill adjustment, damage payment, or other specific result. Its authority depends on the law, Commission rules, tariffs, and facts of the complaint.

Georgia Power Scam and Fake Payment Warning

Utility scammers may claim that electricity will be disconnected immediately unless the customer pays through a gift card, prepaid debit card, cryptocurrency, wire transfer, payment app, or unfamiliar website.

Georgia Power advises customers who receive a suspicious demand to end the call and dial 1-888-660-5890 directly.

Do not rely on caller ID. Scammers can imitate a utility’s telephone number or company name.

Georgia Power states that it does not threaten immediate disconnection or demand payment information during an unsolicited telephone call.

Before paying:

  • Use GeorgiaPower.com or the official mobile app
  • Call the number printed on the bill
  • Use an authorized payment location
  • Confirm that the amount appears on the account
  • Do not provide passwords or one-time security codes

A legitimate employee or contractor visiting a property should carry identification. Call Georgia Power directly if there is uncertainty about a person’s identity.

Georgia Power Employee and Applicant Questions

Applicants should use the official Georgia Power or Southern Company careers website.

The residential Customer Care number is not a general Human Resources, payroll, benefits, pension, employment-verification, or employee-relations number.

Current employees and retirees should use the authorized internal Human Resources, benefits, payroll, pension, management, or employee-service channel provided by the company.

Do not publish employee identification numbers, Social Security numbers, payroll documents, medical information, disciplinary records, schedules, background-check documents, or private workplace correspondence in public comments.

Georgia Power Reviews and Complaints

Georgia Power customer experiences can vary by location, weather event, account history, rate plan, payment status, meter type, contractor, vegetation-management crew, construction project, and support route.

Common utility complaint categories may include:

  • High bills or unexpected usage
  • Payment posting problems
  • Late fees or disconnection notices
  • Difficulty obtaining a payment arrangement
  • Outage duration or restoration estimates
  • Repeated outages
  • Streetlight repair delays
  • Tree trimming and debris
  • Property access or easement concerns
  • Meter readings and meter tests
  • Deposits and new-account charges
  • Start, stop, transfer, or reconnection delays
  • New-construction service delays
  • Difficulty reaching a representative or supervisor

When leaving a Georgia Power review below, include the city or county, approximate date, general issue, support route used, response time, and whether the concern was resolved.

Do not post account numbers, access codes, service addresses, banking information, payment-card details, Social Security numbers, private employee information, or screenshots containing personal data.

Georgia Power Competitors and Related Corporate Office Pages

Georgia Power is a regulated electric utility operating within assigned service areas. Customers generally do not choose between Georgia Power and another electric utility at the same service address.

Related utilities and energy companies include Southern Company, Alabama Power, electric membership corporations, municipal electric systems, Duke Energy, and Florida Power & Light.

Readers researching other large electric utilities may also visit the Florida Power & Light Corporate Office page.

Related Resources

Frequently Asked Questions About Georgia Power Corporate Office

Where is Georgia Power headquarters?

Georgia Power’s corporate headquarters is located at 241 Ralph McGill Boulevard NE, Atlanta, GA 30308.

What is Georgia Power’s customer-service phone number?

Residential Customer Care can be reached at 1-888-660-5890.

What are Georgia Power’s customer-service hours?

Residential representatives are available Monday through Friday from 7 a.m. to 7 p.m. Eastern Time.

What is the Georgia Power business customer-service number?

Business Customer Service can be reached at 1-888-655-5888, Monday through Friday from 7 a.m. to 6 p.m. Eastern Time.

How do I report a Georgia Power outage?

Call 1-888-891-0938, report the outage online, use the Georgia Power mobile app, or text OUT to 42797.

What should I do about a downed power line?

Stay away and call 1-888-891-0938. Call 911 when there is an immediate public danger or injury.

Can I pay my Georgia Power bill by phone?

Checking and savings account payments can be made through 1-888-660-5890. Credit or debit card telephone payments are processed through BillMatrix at 1-800-672-2402.

Where do I mail a Georgia Power payment?

Mail payments to Georgia Power Payments, 96 Annex, Atlanta, GA 30396. Include the account number.

How do I dispute a high Georgia Power bill?

Compare the bill with usage history and prior bills, then call Customer Care. Ask for an explanation of the reading, rate plan, charges, and available meter-review process.

How do I stop Georgia Power from disconnecting my service?

Contact Customer Care before the deadline shown on the notice. Ask about payment arrangements and assistance programs. No particular arrangement is guaranteed.

Does Georgia Power offer payment assistance?

Georgia Power publishes bill-discount, energy-efficiency, community-resource, Project SHARE, and other assistance information on its Customer Relief and Financial Support page.

How do I report a streetlight outage?

Use Georgia Power’s online streetlight reporting map and identify the light’s location and condition.

Who regulates Georgia Power?

Georgia Power is regulated by the Georgia Public Service Commission.

How do I file a complaint against Georgia Power?

Contact Georgia Power first and request a complaint number. If the issue remains unresolved, file a consumer complaint with the Georgia Public Service Commission.

What is the Georgia Public Service Commission phone number?

The Georgia PSC’s toll-free consumer number is 1-800-282-5813.

Who owns Georgia Power?

Georgia Power Company is a subsidiary of Southern Company.

Who is the CEO of Georgia Power?

As of July 2026, Kim Greene is Georgia Power’s chairman, president, and chief executive officer.

Is 1-888-660-5890 the Georgia Power corporate complaint number?

It is the main residential Customer Care number, not a separately identified corporate complaint-department line. Customers can request escalation or a supervisor through Customer Care.

Does Georgia Power have a public Human Resources number?

Georgia Power does not prominently publish the residential Customer Care number as a universal Human Resources line. Applicants should use the careers website, while employees should use authorized internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, customer-service, complaint-route, ownership, and review information for electric utilities, natural gas companies, telecommunications providers, financial services, retailers, restaurants, hotels, technology companies, and other major organizations.

This page is designed to help readers distinguish Georgia Power’s corporate headquarters from residential Customer Care, Business Customer Service, the outage system, BillMatrix, payment mailing addresses, streetlight reporting, vegetation management, assistance programs, Southern Company, and the Georgia Public Service Commission.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Georgia Power Company, Southern Company, the Georgia Public Service Commission, BillMatrix, The Salvation Army, any payment location, utility contractor, employee, or government agency.

This page is provided for informational purposes only and is not legal, electrical, financial, regulatory, engineering, safety, or emergency advice.

Addresses, telephone numbers, support hours, payment methods, rates, fees, service rules, assistance programs, outage procedures, regulatory requirements, leadership, and complaint routes may change.

For an electrical emergency, downed power line, fire, or immediate threat to life or property, contact Georgia Power through its emergency reporting route and call 911 when appropriate.

Share Your Experience

Have you contacted Georgia Power’s corporate office, Residential Customer Care, Business Customer Service, outage support, billing department, vegetation-management team, streetlight department, financial-assistance program, or the Georgia Public Service Commission?

Share your experience with a high bill, payment, disconnection notice, outage, restoration estimate, damaged line, meter, deposit, service connection, tree-trimming issue, streetlight problem, construction delay, scam report, or corporate escalation below.

Helpful reviews include the city or county, approximate date, general issue, support route used, response time, and whether the complaint was resolved.

Please do not post account numbers, account access codes, service addresses, bank information, payment-card details, Social Security numbers, telephone numbers, email addresses, private employee information, or screenshots containing personal data.

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