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  • Shopify Corporate Office Headquarters: Address, Phone Number, Support and Complaints

Shopify Corporate Office Headquarters: Address, Phone Number, Support and Complaints 

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Shopify Inc.’s principal corporate office and headquarters is located at 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada. Shopify’s published corporate filing telephone number is 1-613-241-2828; its latest annual filing lists extension 1045. Shopify is a publicly traded Canadian commerce technology company whose shares trade on Nasdaq and the Toronto Stock Exchange under the symbol SHOP. The corporate number is not Shopify’s general customer-support number. Merchants normally receive assistance through Shopify’s 24/7 Help Center chat, while customers who bought from a Shopify-powered store should normally contact that store directly. This page explains the difference between Shopify corporate, merchant support, Shop app support, store-order complaints, billing assistance, Shopify Payments issues, partner support, privacy requests, and other escalation routes.

Shopify Corporate Office and Headquarters Contact Information

The corporate office telephone should not be presented as a universal Shopify customer-service, billing, payments, technical-support, account-recovery, complaints, or Human Resources number. Shopify does not publish general walk-in hours for the Ottawa corporate office. Do not visit the office with products, returns, computer equipment, or merchant documents unless Shopify has provided specific instructions.

Where Is Shopify’s Headquarters?

Shopify’s current principal corporate office is at 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8. Older corporate records and web pages may list 150 Elgin Street, 8th Floor, Ottawa, Ontario K2P 1L4. The Elgin Street address is a former Shopify headquarters location and should not be presented as the current principal office.

Shopify also identifies an executive office at 85 10th Avenue, Suite 800, New York, New York 10011 in its corporate filings. The official investor materials, however, identify the Ottawa address as Shopify’s principal corporate headquarters.

Shopify Ownership, Stock Listing, and Leadership

Shopify Inc. is a Canadian public company rather than a subsidiary of a separate retail or technology parent company. Its Class A subordinate voting shares trade under the symbol SHOP on the Nasdaq Global Select Market and the Toronto Stock Exchange.

Shopify moved its United States listing from the New York Stock Exchange to Nasdaq in March 2025. Pages that continue to describe Shopify as NYSE-listed should be updated.

  • Chief Executive Officer and Head of R&D: Tobias Lütke
  • President: Harley Finkelstein
  • Chief Financial Officer: Jeff Hoffmeister
  • Chief Operating Officer: Jessica Hertz

Shopify provides commerce software and related services used by businesses to sell online, in physical locations, through social channels, and through other commerce experiences. Its products include online-store tools, point-of-sale services, payment processing, shipping tools, merchant financing products, marketing features, analytics, business-to-business commerce, and an ecosystem of third-party apps and themes.

Shopify Corporate Office vs. Shopify Support

Shopify’s corporate office is associated with corporate administration, governance, investor relations, legal matters, privacy administration, media relations, and company-wide business matters. It is not the normal first contact for an individual merchant’s subscription, store configuration, domain, app, theme, payout, billing, login, or technical complaint.

Shopify Support helps merchants with Shopify accounts and services. Support access depends on the merchant’s plan and product:

  • All Shopify plans: 24/7 chat through the Shopify Help Center
  • Shopify Plus: Chat, phone, and email options through authenticated support
  • Shopify Retail plan: Chat, phone, and email options through authenticated support
  • Shopify POS Pro: Eligible telephone support through the authenticated Help Center
  • Other plans: Shopify does not offer a general public telephone callback option

The corporate number 1-613-241-2828 should therefore not be used as a substitute for the Help Center support process.

Choose the Correct Shopify Support Route

  • Shopify merchant account: Sign in to the affected store and use the Shopify Support process.
  • Unable to log in: Use Shopify’s account-access form.
  • Subscription or billing charge: Review Settings > Billing in the Shopify admin and contact authenticated support.
  • Shopify Payments payout, hold, or reserve: Review the notice in the admin, provide the requested information, and reply to the official account-related message.
  • Store termination or policy restriction: Follow the appeal or response instructions in the notice Shopify sent to the account owner.
  • Shopify Partner question: Log in to the Partner organization or relevant client store and use Partner support.
  • Third-party app: Contact the app developer unless the app was developed by Shopify.
  • Paid third-party theme: Contact the theme developer or hire a qualified Shopify Partner.
  • Shopify-created theme: Review eligibility for Shopify theme support through the Help Center.
  • Shop app issue: Use the Shop Help Center.
  • Order from a Shopify-powered store: Contact the merchant that accepted the order.
  • Investor question: Use Shopify Investor Relations rather than merchant support.
  • Job application: Use Shopify Careers and the contact method attached to the job posting.
  • Privacy request: Use Shopify’s privacy portal or contact the merchant when that merchant controls the information.

How to Contact Shopify Merchant Support

Shopify directs merchants to begin with the Help Center’s search and support assistant. If the available articles do not resolve the issue, the merchant can request a human support advisor through chat.

  1. Visit the Shopify Help Center.
  2. Describe the issue using the Help Center search.
  3. Select the option to chat with a human advisor when it is offered.
  4. Log in and select the affected store.
  5. Provide the relevant billing, payment, technical, or account details.
  6. Save the support ticket, transcript, case reference, and promised follow-up date.

Merchants should avoid creating multiple disconnected cases for the same problem. Keeping the issue under one ticket can make it easier to preserve the timeline, uploaded documents, and responses.

What to Have Before Contacting Shopify

  • The affected store’s myshopify.com address
  • The account owner’s name and authorized email address
  • The invoice, bill, payout, order, or transaction date
  • The amount and currency involved
  • Relevant screenshots with private customer information redacted
  • The name of the Shopify product, app, theme, payment method, or sales channel involved
  • The exact error message
  • The steps already attempted
  • Previous Shopify ticket or conversation references
  • A concise explanation of the requested resolution

Do not publish passwords, one-time authentication codes, recovery codes, API credentials, payment-card information, bank-account numbers, government identification, tax documents, customer lists, private order records, or unredacted screenshots in public comments.

How to Escalate a Shopify Merchant Complaint

Begin through authenticated Shopify Support so the advisor can verify the account and review store-specific information. Clearly identify the affected store, product, amount, date, and desired resolution.

For billing or subscription disputes, provide the Shopify invoice and identify whether the charge relates to a plan, app, shipping label, domain, transaction fee, tax service, point-of-sale product, or another feature. An app subscription may be billed on a different cycle from the Shopify plan.

For Shopify Payments concerns, include the payout date, payout status, transaction references, account notice, and requested verification documents. A payout delay, account hold, and reserve are different issues and may require different information.

If an earlier support response does not address the question, reply within the same support conversation and ask for clarification or review. State what information remains unanswered rather than beginning with threats or sending confidential documents to unrelated email addresses.

Written correspondence concerning a substantial corporate or legal matter may be addressed to:

Shopify Inc.
151 O’Connor Street
Ground Floor
Ottawa, Ontario K2P 2L8
Canada

Sending a letter to headquarters does not replace an authenticated support request and may not provide corporate employees with access to the merchant account. Send copies rather than original legal, tax, banking, or identity documents unless Shopify specifically requests them through a secure channel.

Problems With an Order From a Shopify Store

Shopify hosts commerce technology used by independent merchants. Buying from a store that uses Shopify does not normally mean that Shopify sold, shipped, warranted, or accepted the return for the product.

Customers should first contact the store using:

  • The email address or telephone number in the order confirmation
  • The merchant’s Contact Us page
  • The order-status link
  • The merchant’s published return and refund policy
  • The merchant’s verified social-media account
  • Shop app order-support features when the purchase appears in Shop

Keep the order confirmation, merchant name, store website, item description, charge amount, tracking record, delivery photographs, correspondence, cancellation request, and refund promise.

If the merchant has not responded or resolved the matter after at least 30 days, the customer may use Shopify’s Issue With an Order form. Submitting that form does not guarantee a refund or make Shopify the seller.

For an unauthorized card charge, also contact the card issuer or financial institution promptly. The bank may explain available dispute or chargeback procedures and applicable deadlines.

Reporting a Shopify Merchant or Prohibited Content

Shopify provides separate reporting forms for concerns involving alleged fraud, malicious practices, intellectual-property infringement, unlawful content, threats, exposed personal information, and other potential policy violations.

Use the Shopify merchant-reporting page and choose the category that best matches the concern. Do not use a fraud or illegal-activity form merely to pressure a merchant during an ordinary shipping, return, or customer-service disagreement.

Reports should identify the relevant store URL, product or content, dates, and supporting material. Avoid publishing unsupported criminal accusations in a public review.

Shopify Billing and Unknown Charges

Shopify merchant bills can include recurring subscription fees, app charges, shipping-label charges, transaction fees, domain renewals, taxes, point-of-sale products, and usage-based services.

Before disputing an unfamiliar Shopify charge:

  • Review the Billing section of every Shopify store associated with the business.
  • Check whether a former employee or agency created another store.
  • Review active and recently removed apps.
  • Confirm whether the amount relates to a domain or shipping label.
  • Use Shopify’s account and store-recovery tools to identify forgotten stores.
  • Contact Shopify Support with the charge date, amount, currency, and statement description.

Do not publicly post a complete bank statement or payment-card number. A redacted image should show only the information needed to identify the charge.

Shopify Payments Holds, Reserves, and Payout Complaints

A Shopify Payments hold can temporarily prevent payouts while Shopify reviews requested account or business information. A reserve places part or all of specified transaction funds aside for a period associated with potential refunds, disputes, or other processing risk.

The quickest route is normally to review the Shopify admin and the official email sent to the account owner, provide the requested documents, and reply through the identified channel. Documents may include business-registration information, proof of inventory, fulfillment records, supplier invoices, identity verification, or bank information.

Merchants should keep copies of every uploaded document, the date submitted, and the support reference. Avoid sending sensitive verification records to an address found in an unsolicited message. Log in through Shopify’s official website rather than clicking an unexpected account-warning link.

Store Restrictions, Deactivation, and Appeals

Shopify may send a notice when a product is removed, Shopify Payments is restricted, access to the admin is limited, or a store is terminated. The notice should identify the available response or appeal process.

Read the notice carefully, respond before any stated deadline, and address the specific policy or verification issue. A general message to the Ottawa office is unlikely to replace a required appeal form or secure document-upload process.

Keep the notice, appeal submission, support correspondence, business records, and a copy of the store data that the merchant is permitted to export.

Shopify Privacy Requests

Privacy responsibility depends on the relationship involved. When Shopify acts directly as the controller of a merchant’s, consumer’s, partner’s, or website visitor’s information, a request may be submitted through Shopify’s privacy portal.

When Shopify processes information on behalf of an independent merchant, the customer may need to contact that merchant because the merchant controls how the store uses the information.

Privacy correspondence for people in Canada or the United States may also be addressed to Shopify’s Privacy Officer at the Ottawa corporate address. Do not include unnecessary identity documents in a public comment or an unsecured message.

Shopify Reviews and Complaints

Shopify experiences can differ according to the merchant’s plan, store configuration, payment provider, country, sales channel, app developer, theme developer, and the nature of the issue.

Merchant complaints may involve billing, unexpected app charges, account access, domains, technical errors, Shopify Payments verification, payout timing, reserves, chargebacks, store restrictions, third-party apps, themes, or support communication.

Shopper complaints may instead concern an independent store’s shipping, product, cancellation, return, refund, subscription, or customer-service practices. These complaints should identify the merchant and should not automatically attribute the merchant’s conduct to Shopify.

No customer reviews were visible on this CorporateOfficeHeadquarters.com page when it was revised, so no overall rating or complaint trend is claimed.

Fake Shopify Support and Account-Security Warning

Scammers may imitate Shopify support, merchants, payment teams, app developers, recruiters, or domain services. Use Shopify.com, the authenticated Shopify admin, and the official Help Center before sharing account information.

Do not provide a password, one-time code, recovery code, API token, bank login, complete payment-card number, cryptocurrency payment, gift card, or remote access to a device because of an unsolicited support message.

Shopify support personnel do not need a merchant’s password to review an authenticated support case. Verify unexpected billing, payout, policy, employment, and legal messages through an official Shopify channel.

Shopify Competitors and Alternative Commerce Platforms

Businesses comparing commerce platforms may also consider BigCommerce, Wix, Squarespace, WooCommerce, Adobe Commerce, Square Online, and other specialized website, marketplace, point-of-sale, and enterprise-commerce products.

The appropriate choice depends on the business’s size, technical requirements, sales channels, payment needs, app integrations, international operations, and support expectations. Temu is a consumer marketplace and is not a close substitute for Shopify’s merchant-platform service.

Related Shopify Resources

Frequently Asked Questions About Shopify Corporate Office

Where is Shopify’s corporate headquarters?

Shopify’s principal corporate office is located at 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada.

Is 150 Elgin Street still Shopify’s headquarters?

No. The Elgin Street address is a former Shopify headquarters location. Shopify’s current investor information and corporate filings identify 151 O’Connor Street as its principal office.

What is Shopify’s corporate phone number?

Shopify’s published corporate filing telephone is 1-613-241-2828. Its latest annual filing lists extension 1045.

Is 1-613-241-2828 Shopify customer service?

No. It is a corporate filing number, not Shopify’s universal merchant-support or shopper-support line. Merchants should use the authenticated Help Center.

Does Shopify offer 24/7 support?

Shopify provides 24/7 chat support for its plans. Direct telephone and email support are limited to eligible Shopify Plus, Retail, and POS Pro support arrangements.

How do I speak to Shopify by phone?

Eligible Plus, Retail, and Shopify POS Pro merchants can access telephone options through the Help Center after signing in. Shopify does not publish a universal merchant-support telephone number for all plans.

How do I complain about a Shopify store?

Contact the merchant first. If an order remains unresolved after at least 30 days, use Shopify’s order-issue form. Separate reporting forms are available for alleged fraud, prohibited products, intellectual-property issues, malicious activity, and other policy concerns.

Can Shopify issue my refund for a store order?

The independent merchant generally controls the order, cancellation, return, and refund. Shopify provides the commerce platform and does not normally act as the seller.

How do I contact Shopify about an unknown charge?

Review the Billing section of each Shopify store connected to the business, check app and domain charges, and contact authenticated Shopify Support with the date, amount, currency, and statement description.

How do I appeal a Shopify store restriction?

Follow the appeal or response instructions in Shopify’s account notice. Include the requested business or verification information and respond before any stated deadline.

Who owns Shopify?

Shopify Inc. is a publicly traded Canadian company. Its Class A shares trade on Nasdaq and the Toronto Stock Exchange under SHOP.

Is Shopify still listed on the NYSE?

No. Shopify transferred its United States listing to the Nasdaq Global Select Market in March 2025. Its Canadian listing remains on the Toronto Stock Exchange.

Who is Shopify’s CEO?

Tobias Lütke is Shopify’s co-founder, Chief Executive Officer, and Head of Research and Development.

Does Shopify have a public Human Resources number?

Shopify does not prominently publish a universal public Human Resources telephone number. Applicants should use the official careers website, and employees should use authorized internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish corporate headquarters information from merchant support, store-order support, billing, payments, partner services, investor relations, careers, privacy, and legal-reporting routes. This page uses Shopify’s current corporate filings and official support resources to separate the Ottawa corporate office from the channels intended for account-specific concerns.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Shopify Inc., Shopify Payments, Shop, Shop Pay, any Shopify-powered merchant, app developer, theme developer, partner, payment provider, shipping carrier, employee, or support representative. This page is provided for informational purposes and is not legal, financial, tax, privacy, cybersecurity, payment-processing, investment, or business advice.

Addresses, telephone extensions, executives, stock listings, support eligibility, plan features, fees, payment procedures, payout schedules, reserve requirements, privacy contacts, reporting forms, and appeal processes may change. Verify important information through Shopify’s official website and the terms applying to the affected account or transaction.

Share Your Shopify Experience

Have you contacted Shopify corporate, merchant support, Shopify Plus support, Retail support, POS support, Partner support, Shop app support, billing assistance, Shopify Payments, privacy support, or an independent Shopify-powered store? Share the general issue, country, approximate date, support route used, response time, and whether the matter was resolved.

Please do not publish passwords, authentication codes, store-owner identification, complete store login details, API credentials, bank information, payment-card numbers, tax records, government identification, private customer data, unredacted order records, personal phone numbers, private email addresses, home addresses, or confidential employee information.

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