Roku, Inc.’s corporate office and headquarters is located at 1173 Coleman Avenue, San Jose, California 95110. Roku’s verified corporate-office phone number is 1-408-556-9040. This is a corporate number rather than the primary customer-support line for billing, subscriptions, streaming devices, Roku TVs, remotes, activation, returns, or technical problems.
Roku directs most customers to its official online support center, where users can access troubleshooting information, account tools, a support bot, chat, email, and issue-specific telephone assistance. This guide explains Roku’s corporate address, support routes, complaint escalation, ownership, leadership, policies, and current reader feedback.
Roku Corporate Office Contact Information
- Company Name: Roku, Inc.
- Corporate Headquarters and Physical Address: 1173 Coleman Avenue, San Jose, CA 95110, USA
- Corporate Mailing Address: 1701 Junction Court, Suite 100, San Jose, CA 95112, USA
- Corporate Office Phone Number: 1-408-556-9040
- Customer Support: Online help, chat, email, and issue-specific support through Roku Support
- Legal Department Phone Number: 1-408-556-9391 — legal correspondence only
- Legal Department Email: ge************@**ku.com — legal correspondence only
- Official Website: www.roku.com
- Official Roku Support: support.roku.com
- Official Contact Page: Roku Contact Us
- Investor Relations: Roku Investor Relations
- Careers: Roku Careers
- Stock Symbol: Nasdaq: ROKU
The corporate-office number should not be presented as a universal Roku customer-service number. Customers needing help with an account, subscription, charge, streaming player, remote, Roku TV, Smart Home device, return, or warranty claim should begin with the official Roku Support website.
Where Is Roku Headquarters?
Roku’s principal corporate headquarters is located at:
Roku, Inc.
1173 Coleman Avenue
San Jose, CA 95110
USA
Roku separately publishes the following mailing address:
Roku, Inc.
1701 Junction Court, Suite 100
San Jose, CA 95112
USA
Customers should not assume either address operates as a walk-in customer-service or product-return location. Roku specifically directs billing and technical concerns to its online support system rather than postal mail.
Do not mail a Roku player, remote, television, camera, doorbell, accessory, or other product to either corporate address unless Roku has issued specific return instructions and an approved return authorization.
What Is the Roku Corporate Phone Number?
Roku’s verified corporate-office phone number is 1-408-556-9040. The number appears in Roku’s public corporate filings as the telephone number associated with its principal executive offices.
This number is most appropriate for legitimate corporate, administrative, investor, vendor, or headquarters-related matters. It should not be described as Roku’s primary customer-service number for:
- Roku account access
- Billing or subscription problems
- Unrecognized Roku charges
- Canceling a subscription
- Device activation
- Streaming-player setup
- Remote pairing or charging problems
- Roku TV hardware or software problems
- Roku Smart Home products
- Returns or warranty replacements
- The Roku Channel
- Third-party streaming applications
Roku does not currently publish one universal direct customer-service telephone number for every issue. Depending on the customer’s location, account status, and issue type, Roku Support may offer chat, email, or telephone assistance after the customer selects the appropriate support category.
Roku Corporate Office vs. Customer Support
Roku’s corporate office and Roku Support serve different purposes.
Roku corporate headquarters handles executive leadership, public-company administration, finance, legal affairs, investor relations, advertising strategy, technology, partnerships, corporate communications, human resources, and other companywide functions.
Roku Support handles account access, subscriptions, billing, streaming devices, remotes, Wi-Fi, activation, The Roku Channel, Roku Smart Home products, Roku.com purchases, returns, and troubleshooting.
Roku TV manufacturers may handle hardware, display-panel, power, physical-damage, repair, replacement, and manufacturer-warranty complaints for televisions manufactured by companies other than Roku.
Streaming providers may control subscription cancellation, programming, refunds, account access, and service availability when the customer subscribed directly through that provider.
Retailers may control returns, exchanges, refunds, deliveries, protection plans, and damaged-product claims for devices purchased from their stores or websites.
How to Contact Roku Customer Support
Roku’s primary support route is its official Support website. Customers can browse help topics or use the support bot and chat system to connect with an advisor when available.
| Issue | Recommended Roku Route |
|---|---|
| Account access, password, email, PIN, payment method, or device list | Account, Subscriptions and Payments Support |
| Manage or cancel a Roku-managed subscription | Roku Subscription Management |
| Subscription cancellation instructions | Manage or Cancel Roku Subscriptions |
| Player, TV, remote, audio, power, or overheating problem | Roku Device Troubleshooting |
| Roku TV manufacturer support | Find Roku TV Manufacturer Support |
| Product purchased directly from Roku.com | Roku Return Policy |
| Return or warranty replacement | Return and Replacement Instructions |
| Roku warranty information | Roku Limited Warranty Information |
| General billing or technical escalation | Start with Roku Support and request an advisor |
How to Escalate a Roku Complaint
- Identify which company controls the issue. Determine whether the matter belongs with Roku, a Roku TV manufacturer, streaming provider, retailer, delivery carrier, app store, warranty company, or bank.
- Sign in to the correct Roku account. Review purchases, invoices, active subscriptions, registered devices, and the account email before opening a support case.
- Use the official Roku Support route. Select the category that matches the problem and use chat, email, or telephone assistance when offered.
- Provide a concise timeline. Explain what happened, when it happened, which product or subscription is involved, and what troubleshooting or previous contact has already occurred.
- Ask for a case or reference number. Save chat transcripts, emails, return tracking, invoices, cancellation confirmations, and promised callback dates.
- State the requested resolution. Explain whether you are requesting a billing correction, refund review, replacement, return authorization, account recovery, subscription cancellation, technical solution, or written explanation.
- Request supervisor review. If the first representative cannot resolve the problem, ask whether the case can be reviewed by a supervisor or the department responsible for the product, billing issue, or transaction.
- Use outside escalation when necessary. Contact the card issuer promptly for unauthorized transactions, the retailer for store purchases, or the TV manufacturer for hardware problems it controls.
Roku states that it cannot resolve billing or technical concerns through postal mail and does not respond to letters concerning those issues. Mailing the corporate office should not replace Roku Support, a return deadline, subscription cancellation, warranty procedure, bank dispute, or other time-sensitive action.
What to Have Ready Before Contacting Roku
- The email address connected with the Roku account
- The Roku device model
- The serial number or device ID
- The Roku TV brand and model, when applicable
- The name of the subscription or streaming service
- The billing date and amount
- The Roku.com order number or retailer receipt
- The return or shipment tracking number
- The error message or activation problem
- The remote model and problem type
- Previous Roku support case information
- Screenshots with private information removed
- The specific resolution being requested
Do not publish this information in a public review. Provide sensitive account or device details only through an authenticated official support route.
Roku Billing, Subscriptions and Unrecognized Charges
Roku-related charges may involve a streaming subscription, The Roku Channel Premium Subscription, Roku Smart Home service, a free trial that converted to a paid plan, a device purchased from Roku.com, or another service billed through the Roku account.
Begin by signing in to the Roku account and reviewing:
- Purchase history
- Invoices
- Active and recently canceled subscriptions
- The Roku Channel subscriptions
- Roku Smart Home subscriptions
- Purchases made by another household member
- Subscriptions connected with a different Roku account
Charges billed through Roku may appear with wording such as “Roku,” “Roku for,” or “The Roku Channel.” The exact statement description can vary.
If the charge does not appear in the Roku account, check whether the subscription was purchased directly from Apple, Amazon, Google, a streaming provider, a mobile carrier, or another billing platform.
When a transaction remains unauthorized, secure the Roku account, change the password, review registered devices and payment methods, contact Roku Support, and notify the bank or card issuer promptly.
How to Cancel a Roku Subscription
Roku-managed subscriptions can generally be reviewed at my.roku.com/subscriptions.
To cancel a Roku-managed subscription:
- Sign in to the Roku account used for the purchase.
- Open the subscription-management page.
- Locate the active subscription.
- Select the management option.
- Turn off automatic renewal.
- Save the confirmation or take a screenshot.
Roku subscriptions generally remain available until the end of the current billing period. Roku’s current policy states that partial-term refunds are not provided merely because a customer cancels before the billing period ends.
Some subscriptions must be managed directly with the streaming provider. Roku currently instructs customers to contact Disney+, Hulu, or Sling TV directly for management or cancellation even in certain situations where Roku processes the charge. Other providers may also require direct contact.
Canceling a Roku account, removing an application, disconnecting a device, or deleting a payment method does not necessarily cancel every subscription. Confirm that automatic renewal has actually been turned off.
Roku Refund Complaints
Refund eligibility depends on the type of transaction, how it was purchased, the provider involved, and the applicable terms.
When requesting review of a Roku-related refund, provide:
- The account email
- The purchase or subscription name
- The transaction date and amount
- The cancellation date
- The reason for the refund request
- Any cancellation confirmation
- Previous case or chat information
If the streaming subscription was purchased directly from another provider, Roku may not control the provider’s refund decision. Contact the company that manages the subscription or appears as the merchant of record.
Roku Returns and Warranty Replacements
Products purchased directly from Roku.com generally qualify for Roku’s 30-day money-back guarantee beginning on the date the order ships, subject to the current return policy and product conditions.
Before returning a Roku device:
- Obtain Roku’s return instructions.
- Factory reset the device to remove personal information.
- Keep the original packaging.
- Include required accessories and components.
- Use Roku’s approved return label and destination.
- Save the tracking information.
Products purchased from a retailer, marketplace, cable provider, or television manufacturer may be governed by that seller’s return and exchange policy rather than Roku.com’s policy.
Roku provides limited warranty coverage for eligible Roku-manufactured streaming players, Smart Home devices, audio products, and Roku-manufactured TVs. Warranty terms can vary by product, retailer, country, and documentation.
For a TV manufactured by TCL, Hisense, Philips, Sharp, onn., or another Roku TV partner, hardware repair and warranty responsibility may belong to the television manufacturer.
Roku TV Complaints
“Roku TV” can describe either a television manufactured directly by Roku or a television made by another company using the Roku operating system.
Roku Support can generally help with:
- Roku OS navigation
- Application problems
- Account setup
- Streaming and connectivity
- Software updates
- Remote pairing
- Roku features and settings
The TV manufacturer may need to handle:
- A failed display panel
- No power
- Physical damage
- Ports or internal components
- Manufacturer warranty coverage
- Repair or replacement decisions
On many Roku TV systems, the manufacturer’s support information can be found by opening Settings > System > About and reviewing the Roku TV support field.
Roku Remote and Streaming-Player Problems
Remote and player complaints may involve pairing, rechargeable batteries, charging ports, unresponsive buttons, voice-control problems, Wi-Fi connections, overheating, power supply, picture quality, HDCP errors, or repeated restarts.
Before requesting a replacement:
- Confirm the Roku player and remote models.
- Restart the Roku device.
- Try the official pairing procedure.
- Check the charging cable or batteries.
- Test the available power source.
- Install available software updates.
- Record the exact error or behavior.
Do not purchase a replacement or pay a third-party “support agent” until you have confirmed whether the product remains covered by Roku, the retailer, a protection plan, or another manufacturer.
Roku Activation Scams and Fake Support Numbers
Roku account creation and device activation are free. Consumers should be cautious of websites, pop-ups, search advertisements, emails, and telephone numbers that claim a fee is required to activate a Roku device.
Warning signs include requests for:
- An activation fee
- A lifetime Roku support plan
- Gift-card or cryptocurrency payment
- Remote access to a computer or telephone
- A complete payment-card number
- A Roku password or email password
- A one-time verification code
- A Social Security number
Use only official websites ending in roku.com. Do not rely on telephone numbers shown in unsolicited messages, pop-ups, sponsored search results, or unverified support directories.
If a scammer obtained account or payment information, change the Roku and email passwords, remove unknown devices, contact the bank or card issuer, remove any remote-access software, and report the incident through appropriate consumer-protection channels.
Roku Legal Contact Information
Roku publishes the following contact information for legitimate legal correspondence only:
General Counsel
Roku, Inc.
1701 Junction Court, Suite 100
San Jose, CA 95112
- Legal Email: ge************@**ku.com
- Legal Phone: 1-408-556-9391
- Legal Fax: 1-408-364-1260
Roku states that its legal department does not respond to or assist with ordinary customer inquiries. Do not use the legal number for subscriptions, refunds, activation, device troubleshooting, returns, or account access.
Who Owns Roku?
As of July 21, 2026, Roku, Inc. remains a publicly traded company listed on the Nasdaq Global Select Market under the symbol ROKU. Roku does not currently have a conventional corporate parent company.
Fox Corporation and Roku announced a definitive acquisition agreement on June 15, 2026. The proposed transaction remains subject to shareholder approval, regulatory approval, and other customary closing conditions. The companies stated that the transaction is expected to close during the first half of 2027.
Fox Corporation should therefore be described as Roku’s proposed acquirer, not Roku’s completed parent company, until the transaction officially closes.
Because the transaction status can change, readers and editors should verify current information through Roku Investor Relations before relying on the ownership description.
Who Is the CEO of Roku?
Anthony Wood is Roku’s Founder, Chairman, President and Chief Executive Officer.
Other senior leadership includes:
- Dan Jedda: Chief Financial Officer and Chief Operating Officer
- Charlie Collier: President, Roku Media
- Mustafa Ozgen: President, Devices, Products and Technology
Under the announced Fox transaction, Anthony Wood is expected to retain an ongoing role with the combined company and join Fox Corporation’s board after the acquisition closes.
About Roku
Roku is a technology and streaming-television company founded by Anthony Wood in 2002. The company develops the Roku operating system, streaming players, Roku-branded televisions, audio products, Smart Home products, advertising technology, and digital-content services.
Roku’s businesses and products include:
- Roku streaming players
- Roku Streaming Stick products
- Roku TV operating-system licensing
- Roku-manufactured televisions
- Roku remotes and accessories
- Roku audio products
- Roku Smart Home cameras, doorbells, lights, plugs, and services
- The Roku Channel
- Streaming subscriptions and digital transactions
- Advertising and content-distribution services
Roku works with television manufacturers, content providers, advertisers, retailers, streaming services, application developers, and other technology partners. Responsibility for a complaint can therefore depend on the product, transaction, manufacturer, provider, or billing relationship involved.
Roku Reviews, Complaints and Customer Feedback
Reader reviews currently visible on CorporateOfficeHeadquarters.com describe individual concerns involving:
- A rechargeable Roku remote with an allegedly defective charging port
- Long waits for customer-support assistance
- A disputed television replacement
- Missed callbacks and difficulty reaching a supervisor
- A delayed or disputed Smart Home doorbell refund
- Subscription charges allegedly continuing after cancellation
- Repeated support questions and unresolved email exchanges
- Streaming-device reliability
- Opinions about advertising and programming content
No clear positive-review pattern or meaningful aggregate Roku rating is currently visible on this page. These comments represent individual reader experiences and do not establish conditions across every Roku account, product, television manufacturer, streaming provider, subscription, or support interaction.
Some television, subscription, refund, and programming complaints may involve another manufacturer or streaming provider. Reviewers should identify which company manufactured the device, billed the subscription, sold the product, or made the disputed decision.
Roku Competitors and Related Corporate Office Pages
Roku competes and works with companies involved in streaming television, consumer electronics, smart TVs, digital advertising, applications, subscriptions, and online media.
Related Roku Customer-Service Resource
For additional billing, subscription, activation, device, scam, Roku TV, Smart Home, return, and support-routing information, visit:
Official Roku Resources
- Roku Official Website
- Roku Support
- Roku Contact Us
- Roku Account, Subscription and Payment Help
- Manage Roku Subscriptions
- Subscription Cancellation Instructions
- Roku Subscription Refund Policy
- Roku Product Return Policy
- Roku Returns and Replacements
- Roku Warranty Information
- Roku TV Manufacturer Support
- Roku Investor Relations
- Roku Careers
Frequently Asked Questions About Roku Corporate Office
Where is Roku headquarters?
Roku’s corporate headquarters and principal executive offices are located at 1173 Coleman Avenue, San Jose, CA 95110.
What is Roku’s mailing address?
Roku publishes a mailing address of 1701 Junction Court, Suite 100, San Jose, CA 95112.
What is Roku’s corporate phone number?
Roku’s corporate-office phone number is 1-408-556-9040. It is not the primary support number for billing, subscriptions, devices, activation, or technical issues.
What is Roku’s customer-service phone number?
Roku does not currently publish one universal general customer-service telephone number for every issue. Visit the official Roku Support website and select the appropriate category. Chat, email, or telephone assistance may be offered depending on the issue and account.
How do I speak with a Roku support advisor?
Visit Roku Support, select the issue category, and use the support bot or chat option. Roku may provide additional contact choices through the support process.
How do I cancel a Roku subscription?
Sign in at my.roku.com/subscriptions, select the active subscription, and turn off automatic renewal. Contact the streaming provider directly when that provider manages the subscription.
How do I dispute an unrecognized Roku charge?
Review the Roku account’s purchase history, invoices, subscriptions, household activity, and payment methods. Secure the account and contact Roku Support. Notify the bank or card issuer promptly when the transaction remains unauthorized.
Does Roku refund canceled subscriptions?
Roku’s current policy states that subscriptions remain available until the end of the billing period and that partial-term refunds are not generally provided merely because automatic renewal is canceled.
How do I return a Roku device?
For a product purchased directly from Roku.com, review Roku’s official return policy and request return instructions. Products purchased from another retailer must generally follow that retailer’s return process.
Who handles a broken Roku TV?
Roku may handle software and setup issues. Hardware, display, power, repair, and warranty problems may need to be handled by the company that manufactured the television unless the TV was manufactured directly by Roku.
Does Roku charge an activation fee?
No. Roku device activation and account creation are free. A website or caller demanding an activation fee is not an official Roku activation process.
Who owns Roku?
Roku remains a publicly traded company as of July 21, 2026. Fox Corporation has announced an agreement to acquire Roku, but the transaction has not yet closed and remains subject to approvals and closing conditions.
Who is Roku’s CEO?
Anthony Wood, Roku’s founder, is the company’s Chairman, President and Chief Executive Officer.
Can I mail a billing complaint to Roku headquarters?
Roku says billing and technical concerns should be submitted through its support help pages, chat, or email. The company states that it cannot resolve these concerns by postal mail and does not respond to letters about them.
Can Roku’s legal department help with my subscription or device?
No. Roku states that its legal department does not assist with general customer inquiries. Use Roku Support for subscriptions, billing, devices, activation, returns, and technical problems.
Can CorporateOfficeHeadquarters.com resolve a Roku complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access Roku accounts, cancel subscriptions, issue refunds, replace devices, review private support cases, or require Roku to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides independent corporate-office, headquarters, complaint, escalation, and review information for major companies and consumer brands. We distinguish corporate numbers from customer-support, legal, billing, manufacturer, retailer, and department-specific contact routes.
Roku’s addresses, executives, support options, acquisition status, policies, and product responsibilities can change. Confirm time-sensitive information through Roku’s official websites before sending personal information, mailing documents, returning a product, canceling a subscription, or disputing a transaction.
Page Update Note
Last Updated: July 21, 2026
This Roku page was completely rebuilt after unrelated Torrid corporate-office content was mistakenly published at the Roku URL. The update restores Roku’s verified headquarters address, corporate phone number, mailing address, support routes, subscription and refund information, return and warranty guidance, Roku TV manufacturer responsibility, current leadership, pending Fox acquisition status, complaint escalation, scam warnings, related resources, and visible reader-review themes.
Share Your Roku Experience
Have you contacted Roku about a subscription, unrecognized charge, streaming player, remote, Roku TV, Smart Home product, return, refund, activation issue, technical problem, or corporate complaint? Share which support route you used, how long the response took, and whether the matter was resolved.
Helpful reviews identify whether the problem involved Roku, a TV manufacturer, streaming provider, retailer, delivery carrier, app store, or bank. Explain the issue without publishing sensitive account or device information.
Privacy warning: Do not post Roku account email addresses, passwords, verification codes, order numbers, invoice numbers, serial numbers, device IDs, activation codes, payment-card details, bank information, home addresses, private telephone numbers, Smart Home footage, children’s information, Wi-Fi information, private screenshots, or support documents containing personal data.
Comments containing threats, discriminatory language, repetitive text, unsupported criminal allegations, private account information, employee personal information, or content unrelated to Roku may be edited or removed.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by Roku, Inc., The Roku Channel, Fox Corporation, any Roku TV manufacturer, streaming provider, application developer, retailer, delivery company, warranty provider, bank, card issuer, advertising partner, or related company.
Corporate addresses, phone numbers, leadership positions, support routes, subscription terms, refund policies, return procedures, warranty coverage, acquisition status, and company ownership may change. This page does not provide legal, financial, investment, cybersecurity, technical-repair, warranty, privacy, or consumer-rights advice.
