Torrid Corporate Office Headquarters: Address, Phone Number, Customer Service and Complaints 

Torrid’s corporate office headquarters is located at 18501 East San Jose Avenue in the City of Industry, California. The published Torrid corporate headquarters phone number is 626-667-1002. Customers needing help with an order, return, refund, damaged item, Torrid Rewards account, Torrid Cash, gift card, store purchase, pickup order, credit card, accessibility concern, or other customer-service matter should normally call 1-866-867-7431 or use Torrid’s official online Contact Us system.

Torrid is a North American apparel, intimates, footwear, and accessories retailer serving customers in sizes 10 through 30. Corporate headquarters, Customer Service, individual stores, Torrid Rewards, Torrid Cash, Comenity Bank, CashStar, Klarna, delivery carriers, and third-party retailers have different responsibilities. This page explains which contact route to use and how to escalate an unresolved Torrid complaint.

Torrid Corporate Office Contact Information

• Parent Company: Torrid Holdings Inc.
• Operating Company: Torrid LLC
• Corporate Headquarters Address: 18501 East San Jose Avenue, City of Industry, CA 91748, USA
• Torrid Corporate Phone Number: 626-667-1002
• Torrid Customer Service Phone Number: 1-866-867-7431
• Canadian Customer Service: 1-855-847-9444
• International Customer Service: 1-626-603-3190
• Customer Service Hours: Monday–Friday, 6:00 a.m.–7:00 p.m. Pacific; Saturday, 7:00 a.m.–7:00 p.m. Pacific; Sunday, 7:00 a.m.–6:00 p.m. Pacific
• Official Website: Torrid.com
• Customer Service and Contact: Torrid Customer Service
• Order Status: Track a Torrid Order
• Store Locator: Find a Torrid Store
• Returns and Exchanges: Torrid Return Policy
• Torrid Rewards: Torrid Rewards
• Torrid Cash: Torrid Cash Information
• Torrid Credit Card: Torrid Credit Card
• Gift Cards: Torrid Gift Cards
• Privacy Policy: Torrid Privacy Policy
• Privacy Choices: Torrid Privacy Request Portal
• Accessibility Assistance: 1-866-867-7431
• Careers: Torrid Careers
• Investor Relations: Torrid Investor Relations
• Investor Relations Email: **@****id.com
• Stock Symbol: NYSE: CURV

Torrid does not prominently publish public walk-in hours for its City of Industry corporate headquarters. Customers should not visit the office to return clothing, collect an order, exchange merchandise, resolve a Torrid Rewards issue, pay a credit-card bill, apply for a store job, or deliver complaint documents unless Torrid has provided specific instructions.

Where Is Torrid Headquarters?

Torrid Holdings Inc. lists its principal executive offices at 18501 East San Jose Avenue, City of Industry, California 91748. The City of Industry is located in eastern Los Angeles County.

The headquarters supports executive leadership, merchandising, product design, e-commerce, technology, finance, legal administration, human resources, store operations, marketing, supply chain, and other company-wide functions.

The headquarters is not an ordinary Torrid retail store. Customers looking for changing rooms, local inventory, an online-order pickup, or an in-person return should use the official Torrid Store Locator.

What Is the Torrid Corporate Phone Number?

The Torrid corporate headquarters phone number is 626-667-1002.

This number is associated with Torrid Holdings Inc.’s principal executive offices. It is most appropriate for legitimate corporate, administrative, investor, legal, vendor, or headquarters-related matters.

The corporate number should not be presented as Torrid’s primary customer-service line. For orders, returns, refunds, store complaints, gift cards, rewards, promotions, accessibility assistance, and other shopping concerns, call 1-866-867-7431.

Torrid Customer Service Hours

Torrid publishes the following Customer Service telephone hours:

• Monday through Friday: 6:00 a.m.–7:00 p.m. Pacific Time
• Saturday: 7:00 a.m.–7:00 p.m. Pacific Time
• Sunday: 7:00 a.m.–6:00 p.m. Pacific Time

These are Customer Service hours, not confirmed public operating hours for the corporate headquarters. Holiday schedules and chat availability may differ.

Torrid Corporate Office vs. Customer Service

Torrid’s corporate headquarters and Customer Service operation perform different functions.

Corporate headquarters handles executive administration, public-company reporting, finance, merchandising, supply chain, legal affairs, investor relations, technology, human resources, marketing, real estate, and other business-wide functions.

Torrid Customer Service handles online orders, shipping questions, returns, exchanges, refunds, missing items, damaged products, payments, promotions, Torrid Rewards, Torrid Cash, gift cards, and general shopping concerns.

Local Torrid stores handle local inventory, in-store purchases, eligible returns, pickup orders, store employee supervision, fitting-room experiences, and immediate store complaints.

Comenity Bank issues and services Torrid Credit Card accounts. Comenity controls account approval, statements, interest, payments, late fees, credit limits, and credit reporting.

CashStar administers parts of Torrid’s electronic gift-card operation. Some e-gift-card delivery, cancellation, and replacement concerns should be directed to CashStar.

Choose the Correct Torrid Contact Route

• Online order: Use Torrid Customer Service or the Order Status page.
• Order cancellation: Contact Customer Service immediately; cancellation is only possible in limited circumstances before shipment.
• Shipping delay: Review the tracking record and contact Customer Service.
• Missing or damaged item: Contact Customer Service promptly and provide photographs when applicable.
• Return by mail: Start the return through Torrid’s official return portal.
• Return to a store: Bring the merchandise and receipt or packing slip to an eligible Torrid location.
• Footwear return: Follow Torrid’s mail-return instructions because footwear is not accepted for return at Torrid stores under the current policy.
• Store complaint: Speak with the store manager and escalate to Customer Service if unresolved.
• Pickup order: Contact the pickup store.
• Torrid Rewards: Sign into the account and contact Customer Service regarding missing points or rewards.
• Torrid Cash: Review the current earning and redemption dates before contacting Customer Service.
• Torrid Credit Card: Use the Comenity account-management portal for billing and account concerns.
• Gift card: Contact Torrid Customer Service or CashStar, depending on where the card was purchased.
• Klarna payment: Contact Klarna about the financing account and Torrid about the merchandise order.
• Privacy request: Use the privacy-request portal or call Customer Service.
• Accessibility assistance: Call 1-866-867-7431.
• Employment: Use the official Torrid Careers website.
• Investor inquiry: Email **@****id.com.

What to Have Before Contacting Torrid

• The Torrid order number
• The email address used for the order
• The store location, when applicable
• The purchase date
• The item name, SKU, size, and color
• The amount charged
• The shipping carrier and tracking number
• The return reference and return tracking
• The Torrid Rewards account email or telephone number
• The Torrid Cash or reward involved
• The gift-card purchase confirmation
• Photographs of damaged, defective, or incorrect merchandise
• Previous Customer Service case information
• A clear description of the requested resolution

Do not publish complete order numbers, tracking numbers, credit-card details, gift-card numbers, PINs, account passwords, home addresses, personal telephone numbers, or unredacted receipts in a public review.

How to Escalate a Torrid Complaint

Begin with the department connected to the transaction. Contact the store manager for an in-store purchase, pickup order, employee interaction, fitting-room concern, or store-service complaint. Contact Torrid Customer Service for an online order, return, refund, damaged item, reward, or gift-card concern.

Explain:

1. What was purchased or requested
2. When and where the transaction occurred
3. What Torrid represented or promised
4. What actually happened
5. Who has already been contacted
6. What response was received
7. The specific resolution being requested

Possible resolutions may include a corrected order, replacement item, return authorization, refund, store credit, restored reward, gift-card correction, updated shipment information, or written explanation.

Ask for a case number and keep the complaint within one support conversation when possible. Multiple unrelated cases can separate photographs, receipts, prior promises, and escalation notes.

For a substantial unresolved corporate matter, written correspondence may be addressed to:

Torrid LLC
18501 East San Jose Avenue
City of Industry, CA 91748

Send copies rather than original receipts, gift cards, identity documents, payment cards, medical records, or other irreplaceable materials. Mailing the corporate office does not replace a time-sensitive return, payment dispute, privacy request, or card-account procedure.

Torrid Online Order Problems

Online-order complaints may involve duplicate orders, an incorrect address, a missing item, a wrong size or color, a failed promotion, an unexpected charge, a delayed shipment, or an order that was cancelled because inventory became unavailable.

Review the order confirmation immediately. Check:

• The shipping address
• The billing information
• The item name and SKU
• The size and color
• The quantity
• The promotion or reward applied
• The shipping method
• The total charged

Torrid begins working on orders shortly after they are submitted. The company states that it generally cannot make changes after an order has been placed.

How to Cancel a Torrid Order

Torrid states that orders cannot ordinarily be changed after submission. Customer Service may be able to cancel an order in limited circumstances if it has not shipped.

Contact Customer Service immediately and provide the order number. Do not assume that sending an email or leaving a message automatically cancels the order.

If cancellation is no longer possible, wait for the merchandise and follow the return process. Final-sale and return-excluded merchandise may not qualify.

Torrid Shipping and Delivery Complaints

Torrid offers standard, express, overnight, ship-to-store, and international shipping options, depending on the order and destination.

The company’s Customer Service page currently advises customers to allow:

• Standard shipping: Approximately 7–10 business days
• Express shipping: Approximately 2–3 business days
• Ship to Store: Up to approximately 14 business days

Orders may require one or two business days for processing before shipment. Shipping estimates are not guarantees and can be affected by inventory, payment review, holidays, weather, carrier delays, and destination.

Tracking a Torrid Order

Use the Order Status page or the tracking link in the shipment email. A carrier may not recognize a newly created tracking number until its system updates.

For a package marked delivered but not received:

1. Verify the shipping address.
2. Check entrances, mailrooms, parcel lockers, and reception desks.
3. Ask household members or building staff whether they accepted it.
4. Review the carrier’s delivery details.
5. Contact the carrier when appropriate.
6. Contact Torrid Customer Service with the order and tracking information.

Do not post the complete delivery address or tracking number in a public review.

Missing, Damaged, or Incorrect Torrid Items

Inspect merchandise as soon as it arrives. Check the style, size, color, quantity, tags, packaging, and condition.

Photograph:

• The shipping package
• The product received
• The product label and SKU
• Visible damage or stains
• Missing components
• The packing slip

Contact Customer Service promptly. Torrid states that returns, exchanges, and replacement requests involving missing or damaged merchandise must be received within the applicable 60-day return period.

Torrid Returns and Exchanges

Torrid’s current policy generally requires customers to initiate and complete eligible returns within 60 days of the purchase date shown on the receipt or packing slip.

Customers can return many eligible products by mail or at a Torrid store. Bring the store receipt, packing slip, or order confirmation when returning in person.

Current mail-return rules include:

• A $6 return-shipping fee is generally deducted from non-VIP returns within the contiguous United States.
• VIP members may qualify for free return shipping under the Rewards rules.
• Customers outside the contiguous United States may be responsible for return shipping.
• International customers are responsible for applicable return shipping, duties, and taxes.
• Processing may take approximately one to two weeks after receipt.

Customers who purchased Torrid products from another retailer must generally return them to the retailer that completed the sale.

What Cannot Be Returned to Torrid?

Current return exclusions include:

• Products without a Torrid receipt or packing slip
• Products with removed tags
• Products missing required original packaging
• Clearance merchandise marked final sale
• Other merchandise marked final sale
• Washed or worn merchandise
• Earrings
• Cosmetics
• Panties
• Lingerie sets
• Tights
• Gift cards

Additional exclusions may appear on the product page, receipt, promotion, or return portal. Verify the current policy before removing tags or discarding packaging.

Torrid Footwear Returns

Torrid’s current return page states that footwear is eligible for return by mail only and cannot be returned at Torrid retail locations.

Keep the shoe box and all original packaging. Footwear missing its original box may not qualify for return.

Try shoes indoors on a clean surface before wearing them outside. Worn or damaged footwear may be rejected.

Torrid Refund Complaints

Torrid advises customers to allow approximately one to two weeks for warehouse return processing. After the refund is processed, a financial institution may require an additional period to post the credit.

Refunds to a Torrid gift card may take longer. Torrid’s order FAQ states that gift-card refunds can require approximately three to four weeks to be restored to the original card.

Keep:

• The original receipt or order confirmation
• The return authorization
• The return tracking number
• The carrier acceptance receipt
• The return-delivery confirmation
• The refund email
• The payment statement

If the expected refund does not appear, contact Torrid with the return reference and then contact the payment provider if Torrid confirms that the refund was issued.

Torrid Price Adjustment Complaints

Torrid’s current order FAQ states that it does not provide price adjustments on prior purchases.

Prices may change because of promotions, clearance markdowns, coupon events, Torrid Cash periods, or online and store-specific offers. Customers should review the promotional terms before completing the purchase.

A refusal to provide a post-purchase price adjustment is different from an item scanning at a price that conflicts with the active promotion shown at checkout.

Torrid Buy Online, Pick Up in Store

Buy Online, Pick Up in Store is available at participating Torrid locations for eligible merchandise.

Do not travel to the store until receiving confirmation that the order is ready. The original order confirmation does not necessarily mean that the merchandise has been located and prepared.

For a pickup complaint:

• Contact the pickup store.
• Provide the order number and customer name.
• Confirm the pickup deadline.
• Ask what identification is required.
• Inspect the item before leaving the store.

A pickup order returned by mail may be subject to different Rewards return-shipping benefits than an ordinary shipped order.

Torrid Store Complaints

Store complaints may concern employee conduct, fitting rooms, accessibility, wait times, returns, promotions, pricing, pickup orders, product availability, cleanliness, or management response.

Ask to speak with the store manager. Provide the location, date, approximate time, receipt, department, and requested resolution.

If the manager does not resolve the concern, contact Torrid Customer Service and identify the store and manager already contacted.

A useful complaint describes specific events instead of insults or assumptions. Do not post employee home addresses, personal telephone numbers, or unrelated private information.

Torrid Size and Fit Complaints

Torrid designs clothing in sizes 10 through 30, but fit can differ by fabric, collection, cut, style, rise, inseam, bra construction, and personal preference.

Before purchasing:

• Review the product-specific size information.
• Compare measurements with the current size guide.
• Read product details regarding stretch and fit.
• Check whether the product is final sale.
• Preserve tags until the fit is confirmed.

A sizing disagreement is not always a manufacturing defect. However, an item that is incorrectly labelled, materially inconsistent, damaged, or different from the description should be reported promptly.

Torrid Rewards

Torrid Rewards is the company’s free loyalty program. Members earn points on qualifying purchases and selected non-purchase activities.

Current program features include:

• One point for each qualifying dollar spent
• A reward after earning 250 points
• Birthday benefits
• Torrid Cash earning opportunities
• Bonus-point events
• Tier-based shipping and return benefits

Customers can also earn selected points through activities such as opening marketing emails or submitting qualifying product reviews. Activity rules and point amounts may change.

Torrid Rewards Membership Levels

Torrid Rewards currently uses three primary membership levels:

• Insider: $0–$499.99 in eligible spending during a rolling 12-month period
• Loyalist: $500–$999.99 in eligible spending during a rolling 12-month period
• VIP: $1,000 or more in eligible spending during a rolling 12-month period

Tier status generally remains active for one year after qualification, subject to the current program terms.

Current rewards issued at 250 points are promoted as:

• Insider: $10 reward
• Loyalist: $15 reward
• VIP: $20 reward

Torrid Rewards Expiration

Torrid’s corporate filings state that unredeemed Rewards points typically expire after approximately 13 months without qualifying purchase or non-purchase activity.

Individual rewards generally expire 45 days after issuance unless the coupon displays a different expiration date.

Expired, lost, or stolen reward coupons may not be replaced. Review the expiration date in the Torrid account rather than relying only on an older email.

Missing Torrid Rewards Points

Purchase points generally appear within one or two days. Points from other activities may take longer.

Before contacting Customer Service:

1. Confirm that the correct account was used.
2. Review the order or receipt.
3. Wait for the stated posting period.
4. Check whether the purchase or activity qualified.
5. Review the Rewards history.

Provide the account email, purchase date, store or order number, amount spent, and expected points. Do not send an account password.

Torrid Rewards Shipping and Return Benefits

Loyalist and VIP members can qualify for free standard shipping to the contiguous 48 United States under the current program terms.

VIP members may qualify for free returns on eligible orders originally shipped to and returned from the contiguous United States.

Restrictions apply to Alaska, Hawaii, territories, APO/FPO addresses, international destinations, pickup orders, physical gift cards, and returns not using the required procedure.

Torrid Cash

Torrid Cash is a promotional coupon program connected to Torrid Rewards. During qualifying earning periods, members generally receive $25 in Torrid Cash for each eligible $50 spent.

Torrid Cash can only be redeemed during announced redemption periods. It is not the same as cash, a gift card, store credit, or a permanent account balance.

During redemption, customers generally apply $25 in Torrid Cash for every $50 of qualifying regular-price merchandise.

Torrid Cash Complaints

Complaints may involve missing Torrid Cash, an incorrect balance, a coupon that did not apply, excluded merchandise, an expired redemption period, or a return that changed the qualifying purchase amount.

Before contacting Customer Service, check:

• The current earning and redemption dates
• Whether the Torrid Rewards account was used
• The qualifying merchandise amount before tax and shipping
• Whether the item was a Torrid-branded product
• Whether the product was clearance or otherwise excluded during redemption
• Whether another promotion could be combined
• How many coupons were selected at checkout

Torrid Cash usually has no cash value and cannot be redeemed for gift cards, taxes, prior purchases, or cash.

Torrid Credit Card

The Torrid Credit Card is issued by Comenity Bank. Torrid promotes cardholder benefits that may include an introductory discount, an additional everyday discount, bonus-point events, and additional Torrid Cash opportunities.

Card promotions are subject to credit approval and current terms.

Use Torrid’s credit-card page to apply or reach the Comenity account-management website.

Torrid Credit Card Complaints

Contact Comenity Bank for:

• Credit applications
• Account approval or denial
• Statements
• Payments
• Interest charges
• Late fees
• Credit limits
• Account access
• Credit reporting
• Lost or stolen cards

Contact Torrid when the issue involves the retail purchase, returned merchandise, a promised merchandise discount, Torrid Cash, or Rewards points.

Keep the sales receipt, return record, Comenity statement, payment confirmation, and dispute correspondence. Do not publish the account number or Social Security number.

Torrid Gift Cards and E-Gift Cards

Torrid gift cards and electronic gift cards can be used at participating Torrid stores and Torrid.com.

Torrid states that its e-gift cards do not expire. Treat gift cards like cash and keep the number and PIN private.

Gift-card purchases are generally final sale. A scheduled e-gift card may qualify for cancellation before its future delivery date when the request is made through CashStar.

CashStar Gift-Card Support

CashStar supports parts of Torrid’s e-gift-card operation. Its published support number is 1-855-631-4658, available daily from 8:00 a.m. to 8:00 p.m. Eastern Time.

Contact CashStar for concerns involving:

• A missing e-gift-card email
• A scheduled future-delivery cancellation
• An e-gift card that was not viewed
• A damaged or lost electronic card with proof of purchase

Gift cards purchased from Amazon, a gift-card kiosk, or another third party may need to be addressed with that seller.

Torrid Payment Complaints

Torrid.com accepts several payment types, including major payment cards, the Torrid Credit Card, PayPal, gift cards, store credit, and Klarna for eligible destinations.

A temporary pending authorization may appear before an order ships. The final charge generally reflects the merchandise actually shipped.

For a duplicate or unauthorized charge:

1. Review the order history and confirmation.
2. Determine whether more than one order was submitted.
3. Contact Torrid Customer Service.
4. Contact the payment provider promptly if the charge appears unauthorized.

Klarna Complaints

Klarna provides separate payment services for eligible Torrid purchases. Klarna controls its account approvals, payment schedule, reminders, account access, and financing decisions.

Contact Torrid about the merchandise order and Klarna about the payment plan. A return to Torrid may take time to appear in the Klarna account.

Continue monitoring required payments until Klarna confirms that the account has been adjusted.

Products Purchased Through Amazon or Another Retailer

Torrid products may be available through Amazon or another third-party retailer. A purchase made from another retailer is normally subject to that seller’s return, refund, shipping, and payment system.

Check the receipt or order confirmation to identify the seller. Torrid may not have access to a third-party retailer’s transaction records.

Torrid Canada and International Support

Torrid operates stores and online services in the United States and Canada and ships to selected international destinations.

• United States Customer Service: 1-866-867-7431
• Canadian Customer Service: 1-855-847-9444
• International Customer Service: 1-626-603-3190

Shipping costs, duties, taxes, Rewards benefits, return expenses, promotions, and product availability can differ by destination.

Torrid Privacy Requests

Torrid’s privacy policy covers online accounts, orders, Rewards profiles, marketing preferences, location data, payment processing, and other customer information.

Customers can use Torrid’s privacy portal to submit applicable access, correction, deletion, opt-out, or appeal requests.

Torrid also publishes 1-888-747-9429 for certain state privacy requests. General privacy questions can be directed to Customer Service at 1-866-867-7431.

Torrid may need to verify the requester’s identity before processing a privacy request.

Marketing Email and Text Complaints

Use the unsubscribe link in promotional emails to stop marketing messages.

Customers can follow the opt-out instructions in Torrid promotional texts. Torrid’s published mobile terms identify recognized commands such as STOP, CANCEL, QUIT, OPT-OUT, and UNSUBSCRIBE.

Stopping promotional messages may not stop transactional communications concerning orders, security, or Customer Service.

Torrid Accessibility Assistance

Torrid directs customers experiencing difficulty using its website with a screen reader or other assistive technology to call 1-866-867-7431.

For a store-accessibility complaint, speak with the store manager and identify the barrier and requested accommodation.

For a digital-accessibility problem, provide:

• The page or function involved
• The device and operating system
• The browser
• The assistive technology
• The error encountered
• The alternative method of access requested

Torrid Careers and Human Resources

Torrid advertises retail, distribution, technology, merchandising, design, finance, marketing, e-commerce, human resources, and corporate roles through its official careers website.

The Customer Service and headquarters numbers should not be described as universal direct Human Resources numbers.

Applicants should use the application portal and contact details associated with the job. Employees should use authorized internal Human Resources, payroll, benefits, leave, ethics, or management channels.

Do not publish Social Security numbers, payroll records, employee identification numbers, medical information, background checks, work schedules, or private workplace communications in public comments.

Torrid Ownership and Corporate Structure

Torrid Holdings Inc. is a publicly traded company. Its common stock trades on the New York Stock Exchange under the symbol CURV.

Sycamore Partners Management, L.P. controls a majority of Torrid’s voting power. As a result, Torrid is considered a controlled company under New York Stock Exchange governance rules.

Torrid LLC is the principal operating business beneath Torrid Holdings Inc. Torrid previously operated in connection with Hot Topic, which is also affiliated with Sycamore Partners, but Torrid is now a separately publicly traded company.

Who Is the CEO of Torrid?

Lisa Harper is the Chief Executive Officer and a director of Torrid Holdings Inc.

Other executive roles identified in Torrid’s 2025 annual report include:

• Paula Dempsey: Chief Financial Officer
• Ashlee Wheeler: Chief Commercial Officer
• Hyon Park: Chief Operating Officer
• Kate Horton: Chief Merchandising Officer, Intimates
• Bridgett Zeterberg: Chief Human Resources Officer and Chief Legal Officer

Executive titles can change. Verify current leadership through Torrid Investor Relations before sending executive correspondence.

How Many Torrid Stores Are There?

Torrid reported 483 stores in the United States, Puerto Rico, and Canada at the end of fiscal 2025.

After completing additional closures during the first quarter of fiscal 2026, Torrid reported 463 stores as of May 2, 2026.

Because Torrid has been reducing and reorganizing its store footprint, customers should use the official Store Locator before relying on an older search result, receipt, map listing, or social-media page.

Torrid Store Closures

Torrid closed numerous underperforming stores during 2025 and completed additional closures in early 2026 as part of its store-footprint optimization strategy.

If a store connected to a purchase, return, pickup order, gift card, Rewards account, or employment matter has closed, contact Torrid Customer Service and provide the former location and transaction details.

A closed store does not automatically cancel an online order, erase a gift-card balance, or eliminate the need to follow return deadlines.

Fake Torrid Support and Shopping Scams

Scammers may imitate Torrid websites, Customer Service, gift-card representatives, delivery carriers, credit-card providers, influencers, recruiters, or social-media promotions.

Warning signs include:

• Payment requested through gift cards or cryptocurrency
• A refund requiring remote access to a device
• A request for an account password or one-time security code
• An employment offer requiring an upfront payment
• An unofficial website using copied Torrid photographs
• A message requesting a complete credit-card or gift-card number

Confirm unexpected messages through Torrid.com, the official Customer Service number, Comenity Bank, or another independently located official contact.

Torrid Reviews and Complaints

Torrid customer experiences can vary by store, product, employee, order channel, carrier, promotion, Rewards tier, payment provider, and type of complaint.

Common review topics may include:

• Order delays
• Missing or incorrect merchandise
• Return-shipping fees
• Final-sale exclusions
• Refund processing
• Store closures
• Product sizing and fit
• Torrid Rewards points
• Expired rewards
• Torrid Cash restrictions
• Gift cards
• Credit-card promotions
• Store employee interactions

Positive reviews may discuss inclusive sizing, helpful store employees, successful fit assistance, responsive Customer Service, an easy return, or a satisfactory complaint resolution.

No current customer comments or QueryHunter search data were supplied with this update, so this page does not claim a dominant complaint pattern, average rating, or overall customer sentiment.

Torrid Competitors and Related Corporate Office Pages

Torrid competes with plus-size fashion retailers, department stores, online apparel sellers, direct-to-consumer brands, and mass-market fashion chains.

Frequently compared companies include Lane Bryant, Eloquii, Universal Standard, Ashley Stewart, Woman Within, City Chic, Arula, Old Navy, ASOS Curve, and department-store plus-size departments.

• Lane Bryant Corporate Office

Related Torrid Resources

• Official Torrid Website
• Torrid Customer Service
• Torrid Order Status
• Torrid Store Locator
• Torrid Returns and Exchanges
• Torrid Rewards
• How to Earn Torrid Rewards Points
• Torrid Cash
• Torrid Credit Card
• Torrid Gift Cards
• Torrid Gift-Card Support
• Torrid Privacy Policy
• Torrid Accessibility Statement
• Torrid Careers
• Torrid Investor Relations

Frequently Asked Questions About Torrid Corporate Office

Where is Torrid corporate headquarters?

Torrid’s corporate headquarters is located at 18501 East San Jose Avenue, City of Industry, CA 91748.

What is the Torrid corporate phone number?

The published headquarters phone number is 626-667-1002.

What is Torrid’s Customer Service phone number?

Torrid Customer Service can be reached at 1-866-867-7431.

What are Torrid Customer Service hours?

Telephone support is generally available Monday–Friday from 6:00 a.m. to 7:00 p.m. Pacific, Saturday from 7:00 a.m. to 7:00 p.m., and Sunday from 7:00 a.m. to 6:00 p.m.

Is 626-667-1002 Torrid Customer Service?

It is the principal executive-office number. Customers should use 1-866-867-7431 for ordinary shopping and account concerns.

How do I complain about a Torrid store?

Speak with the store manager first. If the complaint remains unresolved, contact Torrid Customer Service with the store location, date, receipt, and requested resolution.

How long do I have to return a Torrid purchase?

Eligible merchandise generally must be returned within 60 days of the purchase date shown on the receipt or packing slip.

Does Torrid charge for mail returns?

Non-VIP members in the contiguous United States generally have a $6 return-shipping fee deducted from the refund. VIP members may qualify for free returns under the Rewards terms.

Can Torrid shoes be returned to a store?

No. Torrid’s current return policy states that footwear must be returned by mail.

Can clearance merchandise be returned?

Clearance products marked final sale cannot be returned. Review the product page and receipt because not every discounted product necessarily follows the same rule.

How long does a Torrid refund take?

Torrid advises allowing approximately one to two weeks for warehouse processing, followed by the financial institution’s posting time. Gift-card refunds may require approximately three to four weeks.

Can I cancel a Torrid order?

Torrid cannot normally change an order after submission. Customer Service may be able to cancel it in limited circumstances before shipment.

How does Torrid Rewards work?

Members generally earn one point for each qualifying dollar spent and receive a tier-based reward after reaching 250 points.

Do Torrid Rewards points expire?

Unredeemed points typically expire after approximately 13 months without qualifying activity. Individual reward coupons generally expire after 45 days unless otherwise stated.

What are Torrid Rewards tiers?

The three primary tiers are Insider, Loyalist, and VIP. Qualification is based on eligible spending during a rolling 12-month period.

What is Torrid Cash?

Torrid Cash is a promotional coupon earned and redeemed during designated periods. Members generally earn $25 in Torrid Cash for each qualifying $50 spent.

Does Torrid Cash expire?

Yes. Each Torrid Cash coupon is tied to a specific redemption period and cannot ordinarily be used after that period ends.

Who issues the Torrid Credit Card?

Comenity Bank issues Torrid Credit Card accounts.

Do Torrid e-gift cards expire?

Torrid states that its e-gift cards do not have an expiration date.

Who owns Torrid?

Torrid Holdings Inc. is publicly traded on the New York Stock Exchange. Sycamore Partners controls a majority of the company’s voting power.

What is Torrid’s stock symbol?

Torrid Holdings Inc. trades on the New York Stock Exchange under the symbol CURV.

Who is the CEO of Torrid?

Lisa Harper is Torrid’s Chief Executive Officer.

How many Torrid stores are there?

Torrid reported 463 stores at the end of its first quarter of fiscal 2026. Store numbers can change, so use the current Store Locator.

Does Torrid have a public Human Resources phone number?

Torrid does not prominently publish a universal direct HR number. Applicants should use the careers portal, and employees should use authorized internal channels.

How do I contact Torrid about privacy?

Use Torrid’s privacy-request portal or call Customer Service. The company also publishes 1-888-747-9429 for certain state privacy requests.

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CorporateOfficeHeadquarters.com helps readers distinguish Torrid’s City of Industry headquarters from Customer Service, local stores, Torrid Rewards, Torrid Cash, Comenity Bank, CashStar, Klarna, privacy support, careers, and investor relations.

This page uses Torrid’s current Customer Service, return, Rewards, gift-card, privacy, accessibility, careers, investor-relations, and public-company resources to identify the contact route most likely to review each concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Torrid Holdings Inc., Torrid LLC, Sycamore Partners, Hot Topic, Comenity Bank, Bread Financial, CashStar, Klarna, any Torrid store, shipping carrier, employee, or Customer Service representative.

This page is provided for informational purposes and is not legal, financial, credit, fashion, privacy, employment, investment, or consumer-rights advice.

Addresses, telephone numbers, executives, store locations, support hours, shipping estimates, return periods, fees, final-sale products, Rewards tiers, point values, Torrid Cash dates, credit-card benefits, gift-card procedures, privacy contacts, and complaint routes may change. Verify important information through Torrid’s official website and the terms applying to the purchase or account.

Share Your Torrid Experience

Have you contacted Torrid corporate headquarters, Customer Service, a store manager, Torrid Rewards, Torrid Cash support, gift-card support, Comenity Bank, privacy support, Human Resources, or Investor Relations? Share the store or channel used, approximate date, general issue, response time, and whether the matter was resolved.

Please do not publish order numbers, tracking numbers, Torrid Rewards passwords, gift-card numbers, PINs, payment-card details, credit-account numbers, Social Security numbers, home addresses, personal telephone numbers, private email addresses, employee records, or unredacted receipts and screenshots.