Apple, Long time iphone User encounters Poor Apple handling. Wonder if there is an escalation method to Apple HQ? My experience has been terrible at ASP Service provider. I recently went twice and have deposited my iphone 16 pro. ASP prepared wrong reports. Wasted my first one hour, while this senior citizen was standing at his counter, and he sat. Sent and collect OTP unecessarily after one hour wait. Only after 90 minutes, standing at desk, my Iphone 16 pro got accepted for back screen replacement. Prior to this, I had shown my phone to same ASP. He thus already tested and had made Report, in my first visit. Since first report was unclear to me, I called Apple escalation team, I believe they operate from Ireland. They took an appointmtnt at same ASP. They suggested I plan 15-20 minutes for acceptance at Unicorn MG road , Pune. I reached ASP Unicorn on time. After re-checks and acceptance I was told I need pay 16000 INR (200 USD) then or later, for backglass change. Back surface cracks appeared after an accidental slip, of only one foot, from pocket while gardening in US . Phone was bought at Burlingame Apple, CA , on 12th October. I chose to pay later. ASP and also Ireland earlier assured me the front camera stoppage and screen dot , both issues which had appeared only three weeks after fall, will get covered in Warranty. But ASP later called me and sought additional INR 36,000 (app 425 usd) for Screen Change. He agreed , no external dent seen. But he claims an “internal dent”, on other side of iphone. Wonder how “internally” a phone can dent without external impact. The only , small fall, drove the bottom edge back glass, surface cracks. A tiny black dot only appeared 3 weeks later. As also front camera stopped then. Externally, no dent on phone. No other fall of device either. Phone is still at ASP past 12 days . While handlers changed at CCare Ireland , the second lady, Helen, was not willing to accept my complaint on ASP or explain internal dent to me. I suggested her to check 2 cameras at Unicorn Pune store for my fact check. She used smart dodgy words like ,only took you 30 minutes for “initial” deposition. On asking what is intial, she dodged. I requested escalation to HQ. But Helen said she is the final word. She blindly supported the ASP, who has been unprofessional. They made me lose an important appointment, which I had planned with Customer later, in my CEO capacity of an MNC in India. I provided for upto 30 minutes at ASP, actually took 90. Wonder how to now reach to Apple HQ or above Helen madam at Customer care to get heard?
