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  • Samsung Corporate Office: US Headquarters, Address and Phone

Samsung Corporate Office: US Headquarters, Address and Phone 

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Many people search for the Samsung corporate office when they need the Samsung corporate headquarters address, Samsung headquarters USA information, Samsung corporate office phone number, product support, repair escalation, Samsung.com order help, appliance complaints, Galaxy phone support, warranty assistance, Samsung Care+ help, or a corporate-level complaint route. This page provides Samsung Electronics America contact information, headquarters address notes, phone numbers, support routes, review themes, and escalation tips.

Samsung Corporate Office and US Headquarters Contact Information

Samsung Electronics America handles many Samsung consumer electronics, mobile, appliance, TV, computer, monitor, wearable, Samsung.com order, business, and support matters in the United States. Samsung’s U.S. corporate address information is currently in transition, so users should verify the correct mailing address before sending formal documents, legal correspondence, original receipts, or product-related paperwork.

Samsung corporate office and US headquarters contact information
Samsung corporate office and US headquarters information for address, phone number, product support, complaints and reviews.

The Samsung corporate office route is best used for corporate-level matters and unresolved complaints. For product-specific problems, Samsung usually requires users to identify the product, model number, serial number, order number, Samsung account, repair ticket, or warranty status before support options are shown.

Samsung Headquarters Address Update

Samsung Electronics America’s U.S. address information has recently changed and may continue to change. Samsung’s public business records now show a principal address in Englewood Cliffs, New Jersey. Some Samsung official warranty, privacy, and product-support pages still list 85 Challenger Road in Ridgefield Park, New Jersey for Samsung Electronics America correspondence. Recent reports also state that Samsung Electronics America plans to move its U.S. headquarters operations to Plano, Texas by the end of 2026.

For that reason, customers should use Samsung’s official Contact Us page before mailing important documents. If you need to send a formal written complaint, confirm the correct Samsung mailing address first and keep copies of anything you send.

Choose the Correct Samsung Support Route

Before contacting Samsung headquarters, choose the route that matches your issue. Samsung support can vary depending on whether the problem involves a mobile device, appliance, TV, computer, Samsung.com order, warranty, repair, Samsung Care+, trade-in, carrier, retailer, business product, or account issue.

  • General Samsung product support: Call 1-800-726-7864 or use Samsung’s official Contact Us page.
  • Samsung.com order issue: Use Samsung Order Help for tracking, returns, cancellations, refunds, trade-ins, and order chat support.
  • Repair request or repair status: Use Samsung Repair Service and have your model number, serial number, proof of purchase, and case number ready.
  • Galaxy phone issue: Use Samsung mobile support. If the phone was purchased through a carrier, the carrier may also need to be involved.
  • Samsung appliance issue: Use Samsung support and include the appliance model number, serial number, purchase date, photos, and service history.
  • Samsung TV, monitor, or home theater support: Use Samsung support, remote service, repair request tools, or product-specific troubleshooting.
  • Samsung Care+ complaint: Use the Samsung Care+ support route listed in your plan documents and keep claim numbers and repair notes.
  • Business or commercial product inquiry: Use Samsung Business support or call 1-866-726-4249.
  • Privacy or data rights issue: Use Samsung’s official privacy contact route instead of ordinary product support.
  • Corporate-level written complaint: Verify the current Samsung Electronics America mailing address before sending documents.

What to Have Before Contacting Samsung Corporate Office

Having the correct information ready can make a Samsung corporate office complaint easier to review. This is especially important for appliance repairs, refrigerator issues, washer or dryer damage, Galaxy phone repairs, warranty disputes, trade-in problems, Samsung.com orders, refund delays, and Samsung Care+ claims.

  • Product category, such as Galaxy phone, refrigerator, washer, dryer, TV, monitor, laptop, tablet, smartwatch, earbuds, or appliance
  • Model number and serial number
  • Purchase date, retailer, carrier, or Samsung.com order source
  • Samsung.com order number, repair ticket, service request, claim number, or case number
  • Proof of purchase, receipt, invoice, or financing document
  • Photos or videos of the product issue, damage, error message, water leak, failed repair, or delivery problem
  • Samsung account email, but do not post it publicly
  • Carrier name if the issue involves a Galaxy phone purchased through Verizon, AT&T, T-Mobile, Xfinity Mobile, or another provider
  • Copies of chat transcripts, emails, repair notes, return labels, shipping labels, and support promises
  • The resolution you are requesting, such as repair, replacement, refund, exchange, warranty review, service provider assignment, Samsung Care+ review, trade-in correction, or written explanation

How to Escalate a Complaint to Samsung Corporate Office

If your Samsung issue is not resolved through normal support, use a clear escalation process. Keep the complaint factual and include your product details, case numbers, repair history, and requested resolution.

  1. Start with Samsung Support. Use the official Samsung Contact Us page or call 1-800-726-7864.
  2. Identify the exact product. Samsung may require a model number, serial number, IMEI, order number, or Samsung account before support options appear.
  3. Save your case number. Keep every chat transcript, email, repair ticket, order number, and Samsung Care+ claim number.
  4. Ask for written clarification. If Samsung denies a repair, replacement, refund, exchange, trade-in credit, or warranty claim, ask for the reason in writing.
  5. Escalate through the proper department. Samsung.com orders, carrier purchases, appliance repairs, Samsung Care+ claims, and business products may each require a different route.
  6. Contact the retailer or carrier when needed. If the product was purchased through Home Depot, Best Buy, Costco, Amazon, Walmart, Verizon, AT&T, T-Mobile, or another seller, that company may control returns, exchanges, installation, or financing.
  7. Use formal written correspondence only after verifying the address. Because Samsung’s U.S. address information is changing, confirm the correct Samsung Electronics America mailing address before sending a written complaint.

Common Samsung Corporate Office Complaint Topics

Samsung Appliance Repair and Service Complaints

Many Samsung corporate office complaints involve refrigerators, washers, dryers, dishwashers, ranges, microwaves, and other appliances. Common issues include repair delays, no available service provider, repeated failures, water leaks, ice maker problems, parts delays, and warranty confusion. Keep your model number, serial number, receipt, photos, service ticket, and repair history.

Samsung Refrigerator and Ice Maker Complaints

Samsung refrigerator complaints often involve ice maker failures, water leaks, slush instead of ice, temperature problems, food spoilage, and difficulty getting a technician assigned. If Samsung says no service provider is available in your area, ask for the next written option, such as alternate service, replacement review, reimbursement review, or escalation.

Samsung Washer, Dryer, and Water Damage Issues

Washer and dryer complaints may involve flooding, failed repairs, property damage, parts delays, service no-shows, or disputes over whether Samsung will cover repair or damage claims. Document the damage with photos and videos, keep repair notes, and consider contacting your homeowner’s or renter’s insurance company when property damage is involved.

Galaxy Phone Warranty, Exchange, and Samsung Care+ Complaints

Galaxy phone complaints may involve warranty denial, exchange delays, carrier confusion, cracked screen disputes, foldable phone repair issues, Samsung Care+ claims, trade-in problems, or a phone purchased through Samsung.com that the carrier cannot replace. Keep the IMEI, serial number, Samsung.com order number, carrier records, photos, and Samsung Care+ claim details.

Visual Voicemail, Carrier, and Software Problems

Some Samsung phone complaints involve carrier services such as visual voicemail, messaging, Wi-Fi calling, mobile data, SIM/eSIM, software updates, or app behavior. Samsung and the carrier may each need to review the issue. Document the phone model, carrier, software version, error messages, troubleshooting steps, and support responses from both companies.

Samsung.com Orders, Returns, Refunds, and Trade-Ins

Samsung.com order complaints may involve late deliveries, canceled orders, missing items, refund delays, return labels, damaged shipments, incorrect products, or trade-in value disputes. Use Samsung Order Help and keep the order number, tracking number, return label, photos, trade-in device photos, IMEI, and delivery confirmation.

Samsung TV, Monitor, Soundbar, and Remote Support Issues

TV, monitor, and soundbar complaints may involve display defects, remote control problems, Smart Hub issues, HDMI problems, warranty repair delays, remote service confusion, or repair cost disputes. Include the model number, serial number, purchase date, photos of the issue, and any remote support or service ticket details.

Samsung Account, SmartThings, App, and Device Registration Issues

Samsung account and SmartThings complaints may involve login problems, two-factor authentication issues, device registration, app pairing, lost access, missing devices, or account email problems. Use Samsung’s account support tools and avoid posting personal account information in public reviews.

Samsung Business and Commercial Product Support

Samsung business users may need support for displays, monitors, mobile devices, business appliances, enterprise solutions, education products, healthcare technology, or commercial accounts. Use Samsung Business support or the business sales number rather than ordinary consumer product support.

Retailer, Carrier, Installer, and Samsung Responsibility

Samsung complaints can become confusing when a product was purchased from a retailer or carrier. Samsung may handle manufacturer warranty service, while the retailer, carrier, delivery provider, or installer may control returns, exchanges, installation problems, or delivery damage. Ask each company to explain its responsibility in writing.

Fake Samsung Support Numbers and Tech-Support Scams

Samsung products are commonly used in tech-support scams, fake repair pop-ups, fake warranty calls, phishing texts, and fake refund messages. Do not call numbers from suspicious pop-ups, emails, or texts. Use Samsung’s official website, the Samsung Members app, or the official Samsung Contact Us page. For scam warning examples, visit ThinkItsAScam.com.

Unfamiliar Samsung Charges

If you see an unfamiliar Samsung charge, compare it with recent Samsung.com orders, app purchases, subscriptions, Samsung Care+ plans, financing, repair fees, accessories, trade-in adjustments, or third-party retailer purchases. For help identifying confusing billing descriptors, visit ChargeOnMyCard.com.

Samsung Reviews and Complaints

Current review themes on CorporateOfficeHeadquarters.com include refrigerator ice maker problems, appliance repair delays, difficulty getting a service provider, Samsung phone exchange frustration, warranty denial complaints, Samsung Care+ confusion, visual voicemail issues, washer repair and property damage complaints, and difficulty reaching a supervisor or corporate escalation path.

Recent Samsung reviews include a refrigerator ice maker complaint where the customer said a promised repair was canceled because no contracted service provider was available in the area. Other reviews describe a Galaxy phone purchased from Samsung.com where the customer said they were unable to get an exchange, a Samsung Z Flip warranty repair denial, visual voicemail problems on a Galaxy S23, and a washer issue that allegedly caused home damage.

These reviews are individual customer experiences and may not represent every Samsung product, repair, order, warranty decision, retailer, carrier, or support outcome. If you leave a Samsung corporate office review, include the product model, purchase source, issue type, support route used, case status, and whether Samsung resolved the problem. Do not post private information such as full serial numbers, IMEI numbers, account emails, passwords, home addresses, phone numbers, credit card details, order screenshots with personal information, or private employee details.

About Samsung Electronics America

Samsung Electronics America, Inc. is the U.S. sales, marketing, support, and business organization for many Samsung products and services. Samsung products include Galaxy smartphones, tablets, watches, earbuds, TVs, monitors, home appliances, memory and storage products, laptops, accessories, SmartThings devices, Samsung.com orders, and business technology solutions.

Samsung Electronics America is part of Samsung Electronics, a global technology company based in South Korea. Because Samsung operates through consumer support, business support, Samsung.com order support, repair service, retailers, carriers, Samsung Care+, and warranty channels, the correct complaint route depends on the product and how it was purchased.

Samsung Competitors and Related Corporate Office Pages

Samsung competes with major technology, electronics, appliance, mobile phone, computer, and home entertainment companies. Customers comparing corporate office information, headquarters addresses, complaint routes, and reviews may also visit:

Related Samsung Resources

Frequently Asked Questions About Samsung Corporate Office

Where is Samsung corporate office in the USA?

Samsung Electronics America’s U.S. corporate address information is currently in transition. Current public business records list Samsung Electronics America at 700 Sylvan Ave., Englewood Cliffs, NJ 07632, while some Samsung official warranty and privacy pages still list 85 Challenger Road, Ridgefield Park, NJ 07660.

What is Samsung headquarters USA?

Samsung headquarters USA generally refers to Samsung Electronics America. Samsung’s U.S. headquarters has been associated with New Jersey, and recent reports state that Samsung plans to move U.S. headquarters operations to Plano, Texas by the end of 2026.

What is the Samsung headquarters address?

Samsung Electronics America’s current public principal address is listed as 700 Sylvan Ave., Englewood Cliffs, NJ 07632. Samsung official warranty and privacy pages still show 85 Challenger Road, Ridgefield Park, NJ 07660 for certain correspondence. Verify the address on Samsung’s official website before mailing important documents.

What is the Samsung corporate office phone number?

The main Samsung U.S. support phone number is 1-800-SAMSUNG / 1-800-726-7864. Samsung also provides chat, text, repair, and order-help routes through its official support pages.

What is the Samsung corporate office phone number USA?

For U.S. customer and product support, call 1-800-726-7864. For business sales, Samsung lists 1-866-726-4249.

How do I contact Samsung corporate headquarters?

Start with Samsung Support, Samsung Order Help, or Samsung Repair Service depending on your issue. If the matter remains unresolved, ask Samsung support for the correct escalation route and confirm the current Samsung Electronics America mailing address before sending written correspondence.

How do I file a complaint with Samsung corporate office?

Start by opening a support case with Samsung and saving your case number. Include your model number, serial number, proof of purchase, repair history, photos, and requested resolution. If the issue is not resolved, ask for escalation and written clarification.

How do I contact Samsung about a refrigerator or appliance repair?

Use Samsung Support or call 1-800-726-7864. Have the appliance model number, serial number, proof of purchase, photos, service history, and repair ticket ready.

How do I contact Samsung about a Galaxy phone warranty or exchange issue?

Use Samsung mobile support or Samsung.com Order Help, depending on where the phone was purchased. If the phone was bought through a wireless carrier, contact the carrier as well. Keep the IMEI, serial number, Samsung order number, carrier records, photos, and Samsung Care+ claim information.

Can Samsung corporate office help with Samsung.com orders?

Samsung.com order issues should start with Samsung Order Help. Use that route for tracking, delivery problems, cancellations, returns, refunds, trade-ins, and order chat support before escalating to corporate.

Why do people search for Samsung corporate headquarters?

People search for Samsung corporate headquarters when they need Samsung’s U.S. address, corporate office phone number, repair escalation route, appliance complaint help, Galaxy phone support, Samsung.com order help, warranty review, Samsung Care+ help, or formal complaint guidance.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, complaint, review, and escalation information for major companies and brands. We review official company pages, public records, support resources, address changes, and reader-submitted experiences to help users find the right route for corporate contact or complaint escalation.

Page Update Note

This Samsung corporate office page was updated on June 26, 2026 to clarify Samsung Electronics America address changes, support routes, official phone numbers, current review themes, and the reported U.S. headquarters transition. Because Samsung’s U.S. headquarters information may continue changing, verify the latest address on Samsung’s official website before mailing important documents.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Samsung Electronics America, Inc., Samsung Electronics Co., Ltd., Samsung.com, Samsung Care+, Samsung Business, any Samsung retailer, any wireless carrier, any repair provider, any delivery company, or any related company. This page is for informational purposes only and is designed to help users find corporate office information, headquarters details, complaint routes, support resources, and customer review options. Contact details, headquarters addresses, support routes, phone options, warranty terms, repair processes, order policies, trade-in terms, and Samsung Care+ rules can change, so always verify important information with the official Samsung website, Samsung Support, your retailer, your carrier, or the applicable support provider before sending private documents or making decisions.

Share Your Experience

Have you contacted Samsung corporate office, Samsung Support, Samsung.com Order Help, Samsung Repair Service, Samsung Care+, a retailer, a wireless carrier, or another Samsung support route about a complaint? Share your Samsung review below. Helpful reviews mention the product model, purchase source, issue type, support route used, case status, and whether the company resolved the problem. Please do not post private information such as full serial numbers, IMEI numbers, account emails, passwords, home addresses, phone numbers, credit card details, order screenshots with personal information, or private employee details.

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Samsung Refrideratior

May 24, 2025

Samsung, Refrigerator Ice Maker Issue & Poor Customer Service. We purchased a Samsung refrigerator from Home Depot, and unfortunately, the ice maker has started malfunctioning. It now produces slush instead of ice, and water is draining into the refrigerator compartment, creating a mess and risking damage to our food and appliance. I contacted Samsung customer service, and at first, they said a technician would be sent out to repair it. A week later, I received an email—not even a phone call—saying they couldn’t find a contracted service provider in my area. Essentially, I was told there was nothing they could do. This is extremely disappointing. We purchased this appliance in good faith, and now we’re left with a defective product and no real support. I’ve kept all my receipts and communication records and am requesting that Samsung either: Send a qualified technician to complete the repair, or Replace the refrigerator with a working unit.

T A K S

Response from Corporate Office Headquarters

How Can I Get This Resolved? Email Samsung Executive Support: Reach out directly to Samsung’s executive customer service team through their online contact form or at: https://www.samsung.com/us/support/contact/

Be sure to include your model number, serial number, proof of purchase, and a summary of your case. Escalate the Complaint: Call 1-800-SAMSUNG (726-7864) and ask to speak to a supervisor or escalate to corporate resolution. Mention that a repair was promised, but the appointment was canceled without a proper follow-up or alternative solution. File a BBB Complaint: File a complaint at https://www.bbb.org. Samsung often responds quickly to issues raised through the Better Business Bureau. Reach Out to Home Depot (if within warranty): If it’s still within Home Depot’s return or extended warranty window, they may be able to intervene or help coordinate a repair/replacement. Public Social Media (Optional): Post a short, polite summary of your issue on Samsung’s official Facebook or X (Twitter) account. Public visibility often leads to faster responses.

Samsung Frustrating Visual Voicemail Issues

April 22, 2025

Samsung, Visual Voicemail problem. My Samsung S23 is one year old. It has worked very well. Then at the beginning of April, the Visual Voicemail stopped working and the only way I could know there was a voicemail was to call *86 just in case. As a psychologist, it is imperative I know if a client has left a voicemail. Checking was draining the battery, as was each time the voicemail would try and reboot, despite restarting the phone over and over. I called Verizon, and they tried helping and then explained it was a Samsung issue. Suddenly, it worked again for 2 days, and then stopped again. 3 Samsung reps tried helping and couldn’t. I looked at the app in the settings and there are Hundreds of complaints from people with different Samsung phones and different carriers. I tried attaching some of the messages that come up on my phone when the voicemail fails and tried sending it to the CEO per the email address on the site. Said error – try again. Please do something to correct this ASAP.

R

Samsung Disappointing Phone Experience

April 2, 2025

Samsung, Do not buy from Samsung. The Worst Customer Service ever. Purchased a Phone on website and have been trying to report issue with the phone since day 2 and have been getting the run around! I have sent email and chats to where they direct me, and everyone says they are unable to assist and transfer and pass the ball to another agent. Now what they say is I passed my deadline to exchange! I have been reaching out since Feb 1st, 2025, and nothing has been resolved. on Feb 6 went to my carrier as they instructed me to, and my carrier said that I have to contact Samsung because that is who I purchased with. The carrier called with me to Samsung, and we got nowhere! Samsung even told me to take the brand-new Galaxy 25 to Tech place to get checked and they even told me they could not help that it has to be Samsung! they are washing their hands after I paid cash for this device and do not even help to get exchanged and I have the Samsung care that my phone should be exchanged, and nothing has been done to resolve the issue. I have sent proof of conversations as I have now screenshots of the chats. I am Never buying phones through Samsung again! If corporate needs evidence, I have them please reach out to me.

G Q

Samsung Disappointing Warranty Issue

March 29, 2025

Samsung, Sent in a Samsung Z Flip 6 phone to fix and is still under warranty and they refused to fix it. Will never have faith in Samsung again after buying their cell phones, refrigerators and televisions. Just recently Samsung told me that I have to pay out of pocket.

R

Samsung Frustrating Repair Issues

March 13, 2025

Samsung, Do not buy washeing machine. Warning Warning Warning!!!!!!!!! Do not buy from Samsung! No support just the run around. No repairman has showed up to fix look or do anything and can’t get the Supervisor, case worker, or anybody to help with the matter. It has caused a lot of damage to my house, baseboard, flooring. insulation, and kitchen cabinets. As of today, Washer has not been repaired and the damage to my home has still not been resolved. My Washer was only two weeks old before the machine flooded my house and caused all the damage and the washer broke. Requested a RA # to return the item and that still is not resolved. So the nightmare still continues. Do not buy Samsung!!!

P A
Corporate Office Headquarters