Samsung Corporate Office Headquarters 

Warning warning Warning do not buy from Samsung no support just the run around. Their repairman fixed nothing but he did damage my fridge, baseboard, and kitchen cabinets. As of today fridge has not been repaired and the damage to my home and fridge has still not been resolved. My fridge is under a year old.

My dream and aim of If ever I could visit the Samsung headquarters, whatever my dream goal is, I would like to see your office.

If we spend money, only the headquarters of Samsung in the United States

Samsung, I participated in Samsung’s mid-October sales event and have experienced nothing but issues with my orders and trade-ins. I was promised a $400 trade-in credit for my S21 FE 5G when purchasing the S24+. I returned my phone the day after receiving my S24+ using the forms and shipping label included in the order, as directed. Now, Samsung claims my trade-in was an S21+ 5G, not the S21 FE 5G I returned, and has reduced my credit to $250.

To make matters worse, the phone shown in the inspection photos is not mine—it’s a black phone with deep scratches, while mine was a purple device in perfect condition, always kept in an Otterbox Defender case with a screen protector. After weeks of trying to resolve this, I’m being told there’s nothing that can be done, and I can’t even get my original phone back. The trade-in process has been incredibly frustrating. I was assured by multiple representatives during the sales event that all S21 models, including my S21 FE 5G, qualified for the $400 credit. Despite repeated chats and calls, I’ve received no resolution. I’ve spent hours trying to fix this mistake, and Samsung’s support has been dismissive. I’ve even been disconnected from chats and hung up on. This isn’t the first issue I’ve faced. During the same event, my S24 FE order was delivered without a required signature and ended up with my neighbor. Thankfully, they returned it unopened, but the experience was nerve-wracking. Additionally, my FE Buds were missing, though Samsung eventually sent those after more follow-up. As a loyal customer for over 40 years, with more than 40 Samsung devices in my household, I’m deeply disappointed. This is the first time I’ve felt so frustrated and unsupported. I rely on a fixed income and only upgraded my phone due to the trade-in savings promised during the sales event. I need Samsung to address this situation and honor the $400 trade-in credit for my S21 FE 5G.

Please escalate this complaint to someone who can review my account and resolve this matter. The discrepancies in trade-in values and the mishandling of my return need to be corrected. I love Samsung products, but these recent experiences have severely damaged my trust in the company. Thank you for your attention to this issue.

Samsung, There is No support to help with Rebates, most of there numbers don’t work and all you get is we will escalate the case, we ask to speak with upper management to voice our complains, No again there is no phone numbers they can only email. If you want problems and headaches purchase Samsung Products. I have a small business that purchases about $200,oooK-$300,oooK a year in appliances, a year most of it is Samsung appliances for residential homes. No More I Am Done With Samsung.

Samsung, this company is cruel to it’s customers/clients. It demanded that I enable the passcode lock. It also recommended the fingerprint as most secure. I enabled the fingerprint, which took me a full ten minutes to secure, only for it to lock me out three days later! Called for assistance at their 800 number only to encounter rude customer assistance who would not help me at all. They kept insisting on a factory wipe as the only option. Bull! There has to be a “backdoor” to ensure that such things can be avoided. Especially since I can prove that I am the legal owner of said phone. I am going to lose over 500 pictures and numerous monetary/payment apps that are necessary to continue my daily work and life. They don’t care, though. They don’t care that they have managed to traumatize and upheave my entire life and livelihood. Given the option of disposing of this phone and disposing of your company I would. Unfortunately the only other option is an IPhone which a worse option.