Reach Out To Samsung Corporate Office – Review and Complaints 

I have a TV that is under warranty, the purchase has been verified, but they have no repair tech to send where I live & I’m still waiting for my refund check after two (2) months!!

I bought a Samsung Z Fold 4 (2 months ago.) with a factory-manufactured Samsung cover for it. Now a white line appeared on the hinge on the right side. spoke to your customer rep. and told me to send it to your Samsung factory in TX. I got an email back to me stating it has no factory warranty and to repair it has to come from my pocket. Now from the UPS store to your factory something happened to the phone of your customer rep. David said that I damaged the phone before they have received it. They are charging me over 500.00 in repairs. this matter was handled very unprofessional and was very rude. How is it that a phone that costs over 1200.00 has no warranty? on top of it all I’ve been a customer of Samsung for over 5 years and never had a problem. Until now. Please help this 53-year-old lady. that is disabled and only lives on a 900.00 a month.

Would like to speak to someone about the commandeering of the Samsung Family Hub refrigerators. I purchased your refrigerator and then you invade my home and prevent me from using it! Unless you “Agree All” to the ridiculous demands we are unable to use the refrigerators.

I am unable to change the temperature on my refrigerator or freezer or deli drawer, see when the water filter needs to be changed, or turn the ice maker on/off, unless I agree to have my conversations recorded and my personal information distributed to third-party advertisers. This is all in the reams of pages and at the end of each one is only one button you can push “AGREE on ALL”. There is no other option.

This is Unconstitutional and must be against the law in some capacity. I purchased this refrigerator years ago without these stipulations, to agree to whatever you want just so I can turn my (defective) icemaker back on! Do I really have to take Samsung to court over such an obvious issue?

Hopefully, someone (NOT customer service; they are useless, as is technical support. No one has any idea what is going on here) in corporate in a position to know what they are doing will contact me before the 4 news stations I’ve sent all this information to does. Yes, all the rhetoric has been screenshot and documented.

Please forward me your corporate legal office contact information to include address for service, email and telephone numbers. I am preparing to contact my legal representative to explore filling a lawsuit against Samsung for selling phones without the ability to charge them. Never has this happened since I started using cell phones in 1995. I will be talking to several of the attorneys within a network I built for my business that consists of 500 trail lawyer firms, as well forwarding my and others complaints to the DOJ for investigation.