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LG, customer Service and refrigerator repair issues. Zero ratings. The refrigerator stop freezer stop working and then the whole refrigerator went out. Our Home Warranty sent out LG on August 23rd to repair our refrigerator. By the way the refrigerator was still warranty through LG. LG advised it was a bad compressor and replaced it. The freezer worked until August 29th. We called LG to advised the freezer had stopped working. They advised no one could come out until September 9th. The representatives showed no sympathy for our concerns that our food was spoiling. We called Home Warranty to advise the refrigerator stopped working. By then the whole refrigerator went out. Home Warranty sent another Technician out on September 6th that stated the LG technician had did bad work job and he could not repair the refrigerator. We had already bought ice trying to keep our food but ended up buying a small refrigerator to save the rest of our food. We called corporate office but only reached a recording that referred us to a diagnosis group. They also advised no one could com out until September 9th. The LG technician did come out on September 9th. He bought in multiple equipment and never explained what he was doing/ He was vague in answering questions. We left the room so he could do his work. My husband check on in from time to time and told him to holler out to him when needed. The next thing we heard the front closing. The LG technician had left without saying a word. He left two empty chemical cans on the counter and there debris left on the floor from his work in front of the refrigerator. My husband called the technician to ask if he was gone. He said the refrigerator should work for 5 more years and he left cans on the counter because he couldn’t find the trash can. Well, if he had advised us he was finished we would told him where the trash was. While cleaning up the debris he left on the floor, I notice a couple of holes in our tile that wasn’t there before he did the work. This is where he pulled the refrigerator out to do the work. Just bad customer service and experience through out the service. I would give a zero ratings.

LG, Negligent customer service agents did not own up to their responsibility in selecting and providing a certified technician. My LG refrigerator has 4 years left of the 10 year warrantee on the compressor. Lg gave me the name of a certified technician Star services located at 103 Sugar Court, Cottageville, SC t29435. I reached out to a Mr. Richard who said he could come out on July 22,2024. At that time he accessed that it was the compressor. And I called LG customer service and they said they would send the letter of authorization only to the repair person at S.T.A.R. Services, LL( Mr. Richard)

After several failed attempts Mr Richards notified me that he received the authorization link to order the compressor. Mr. Richard required a $90.00 fee to come out to our home and half cost of his labor up front.$434.00. Mr. Richard came out 5 tiimes, each time he had another problem, LG did not update software, then he was waiting on a part that he accidently cut.. On the third visit created a chemical fire in my kitchen that infused the whole house. Mr. Richard said he accidently cut a wire and needed to replace it. At that point he begged that I give him an opportunity to fix his mistakes. On the fourth visit he informed me that the refrigerator was repaired and I need to wait 24 hours for it to cool. After 24 hours I called LG customer service and was told to wait another 24 hours. I had been calling LG about the service all along. and now after the last call was told the was not responsible for the result. I strongly disagree since the star services and I relied that he was certified to work on LG refrigerators and they sent the part to him and not me. They had been communicating witth hiim on the repair. Bottom line Mr, Richard tried to intimidate me after he could not repair the refrigerator and refuse to refund my money. I contacted LG customer service and explained the situation who they had no accountability in matter. I asked for a manager and the person said he was the manager and their was no one above him tthat would speak with me. I reached back to Mr. Richard at STAR Services and asked for warrantee on his work. I received no reply. I’m left with no recourse but to seek legal counsel from our Military Office.

LG Refrigerator. My son bought me an LG refrigerator one year ago. One week ago I called customer service to get it repaired. Technician was scheduled for today. I checked with LG yesterday to confirm technician was coming and found they had wrong name and address on repair request. I was shocked and have no idea where they got the name and address on my repair number. Agent corrected info and said tech would arrive between 8-12. Today at 10:30 called LG because had not seen nor heard from tech. When they read name and address it had never been changed by agent the day before. This agent actually kept me on the phone while she changed and updated address and actually tried to call technician who did not answer. She told me she left him text with update and my phone number and that he should be there by noon. At 1:00 I called agent who could not get in touch with tech so asked to talk to supervisor. Supervisor stated did not know when tech would get here so I should stand by for rest of day after already waiting 5 hours. Asked why he couldn’t get hold of tech, being a supervisor, he should be able to get hold of someone to make repairs. It has now been a week without refrigerator, $300-400 of spoiled food , His reply then was that he couldn’t give me a time and that it could be 24-48 hours and hung up on me. This is a supervisor who should have been able to come up with some resolution to help the customer. I currently have no schedule for tech or repair and am sitting with no refrigerator. I have grandkids after school who I have not been able to cook an evening meal. I need some to respond now.

LG, horrific customer service. This is what I wrote to “LG President” Our expensive French door refrigerator had a compressor failure. We called for service from LG, on the 24th of August. We had to wait till August 29th for Timothy the service technician to replace the compressor. We lost about $200 worth of food! He replaced the compressor and apparently ordered an evaporator without our knowledge, We waited for the refrigerator to chill, we purchased more groceries and the refrigerator began warming up again! We were dumbfounded and began to panic not wanting to lose the just bought groceries. We contacted service on September 14th and set up another service call,. We went and purchased a tiny $200 refrigerator to save some groceries. We waited 10 days for service when finally a service technician from an agent hired by LG , his name was Eli, He assumed he needed to replace the compressor but discovered the evaporator needed replacing but was unable to fix it. We called the service again and basically got no help we were on the call for 1 hour and sixteen minutes. We then receive a text from LG stating their canceling the service call!! Again we called on September 25th and spent over 30 minutes, No Response! Been 5 weeks without a refrigerator!

LG’S online ordering is a SCAM, buyer beware!!!! Do not order from LG at all but most of all ONLINE directly from them, it is a huge Scam. I ordered a dishwasher on August 30, they texted me they were wonderful. Then I paid for it and they ghosted me, I have reached out through Facebook, email, online chat, called every number offered. No one can help me and to top it off it is September 16, 2024 and I still do not have my dishwasher. I will cancel but since they are so dishonest I wonder if or how long it will take me to get my refund. Again Buyer Beware…