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LG, customer Service and refrigerator repair issues. Zero ratings. The refrigerator stop freezer stop working and then the whole refrigerator went out. Our Home Warranty sent out LG on August 23rd to repair our refrigerator. By the way the refrigerator was still warranty through LG. LG advised it was a bad compressor and replaced it. The freezer worked until August 29th. We called LG to advised the freezer had stopped working. They advised no one could come out until September 9th. The representatives showed no sympathy for our concerns that our food was spoiling. We called Home Warranty to advise the refrigerator stopped working. By then the whole refrigerator went out. Home Warranty sent another Technician out on September 6th that stated the LG technician had did bad work job and he could not repair the refrigerator. We had already bought ice trying to keep our food but ended up buying a small refrigerator to save the rest of our food. We called corporate office but only reached a recording that referred us to a diagnosis group. They also advised no one could com out until September 9th. The LG technician did come out on September 9th. He bought in multiple equipment and never explained what he was doing/ He was vague in answering questions. We left the room so he could do his work. My husband check on in from time to time and told him to holler out to him when needed. The next thing we heard the front closing. The LG technician had left without saying a word. He left two empty chemical cans on the counter and there debris left on the floor from his work in front of the refrigerator. My husband called the technician to ask if he was gone. He said the refrigerator should work for 5 more years and he left cans on the counter because he couldn’t find the trash can. Well, if he had advised us he was finished we would told him where the trash was. While cleaning up the debris he left on the floor, I notice a couple of holes in our tile that wasn’t there before he did the work. This is where he pulled the refrigerator out to do the work. Just bad customer service and experience through out the service. I would give a zero ratings.

LG, Negligent customer service agents did not own up to their responsibility in selecting and providing a certified technician. My LG refrigerator has 4 years left of the 10 year warrantee on the compressor. Lg gave me the name of a certified technician Star services located at 103 Sugar Court, Cottageville, SC t29435. I reached out to a Mr. Richard who said he could come out on July 22,2024. At that time he accessed that it was the compressor. And I called LG customer service and they said they would send the letter of authorization only to the repair person at S.T.A.R. Services, LL( Mr. Richard)

After several failed attempts Mr Richards notified me that he received the authorization link to order the compressor. Mr. Richard required a $90.00 fee to come out to our home and half cost of his labor up front.$434.00. Mr. Richard came out 5 tiimes, each time he had another problem, LG did not update software, then he was waiting on a part that he accidently cut.. On the third visit created a chemical fire in my kitchen that infused the whole house. Mr. Richard said he accidently cut a wire and needed to replace it. At that point he begged that I give him an opportunity to fix his mistakes. On the fourth visit he informed me that the refrigerator was repaired and I need to wait 24 hours for it to cool. After 24 hours I called LG customer service and was told to wait another 24 hours. I had been calling LG about the service all along. and now after the last call was told the was not responsible for the result. I strongly disagree since the star services and I relied that he was certified to work on LG refrigerators and they sent the part to him and not me. They had been communicating witth hiim on the repair. Bottom line Mr, Richard tried to intimidate me after he could not repair the refrigerator and refuse to refund my money. I contacted LG customer service and explained the situation who they had no accountability in matter. I asked for a manager and the person said he was the manager and their was no one above him tthat would speak with me. I reached back to Mr. Richard at STAR Services and asked for warrantee on his work. I received no reply. I’m left with no recourse but to seek legal counsel from our Military Office.

LG, No response to improper microwave installtion. Inspite of numerous calls to the LG customer service and a letter to the USA LG Corporate headquarters, nothing is happening. Worst expeirence.

LG, Dangerous!! Causes injuries. Warning!! I bought 4 brand new top of the line LG kitchen appliances. They all are terrible, but the range is faulty and dangerous. This range is known to heat up random burners that you don’t turn on. Why would LG put these units in people’s homes? This caused a large bowl sitting by the range to heat up and explode in the air. A large piece of ceramic slammed down on my foot. Long story short… I fainted and the paramedics couldn’t wake me up. This caused an ambulance ride to the hospital. The injury was so severe that I missed 4 days of work because I couldn’t walk or put pressure on my foot. I asked LG to replace this known to be faulty range. They refused to replace and said a tech could come out to try to fix it. I was given a 4-hour window during work hours. I explained several times that I cannot take any more time off work and that I could be home on Fridays at 4:30 or can be available any time Saturdays… LG customer service will not make any exceptions or even try to be pleasant. LG just doesn’t care about customers… I have been dealing with this and unable to cook for my family for months. The presidential team (Sharnice) is the worst. Not helpful at all. Thankfully my local Home Depot store does care and understands how serious this is. They replaced my LG for a different brand. Don’t Buy LG. Google first.

LG, Very poor customer service on LG refrigerator 2 months old. If there was an option I wouldn’t have given it a 1 star. LG side by side model #LRSW52806 bought 8/21/2024. Never froze ice cream or canned juice. Waited for repairs after both side stopped cooling completely 9 days for repair service. Repair tech came 4/5/2024. Said problem was a coolant leak which was a defect from manufacturer. So we had 2 months exposure to R600a coolant. Then repair tech cut the coolant line releasing the rest of the coolant into my home. Tech said it wasn’t toxic. It is toxic and known to cause neurological and respiratory issues among others. He said repair was done. It’s now 2 days later and the fridge is not working again. On the 6th I could smell the coolant again before the appliance stopped working so I guess were back to our daily dose of R600a. LG could care less about my problems. I have reported the release of coolant and the ongoing leak to the EPA. This issue could have been taken care of with a better customer service. I dispute the review is based on my opinion. The repair tech advised us of the problem and the dates speak for them selves. Facts not opinion.