Where is LG Corporate Corporate Office Headquarters HQ 

We have made 5 or 6 phone calls to customer service and all they do is give you the run around over and over! They are rude because we complained about their lack of honesty! Will NEVER buy an LG product again!!

We bought a refrigerator in Sept 2020 it stopped working, they have no one to fix the compressor issue, we have called the customer care line 15 times and have spent hours with NO resolution. We just want a refund. LG does NOT stand behind the warranties, it is just 1 run around after another. DO NOT buy an LG appliance, LIFE IS NOT GOOD should be their slogan.

We recently moved into a new house, upgraded the square footage and layout then professionally renovated the entire house. As we shopped for appliances at our local dealer (Texas Appliances) we were told that there were several rebates that are being offered and one of them was with LG. We didn’t know very much about “Kitchen Suites” but were told it was an upgrade from the regular brand. After looking at the total landscape inside the store we decided on purchasing the LG Signature Refrigerator SKSFD3613S $4,899 and LG Signature 48” Pro Range SKSDR480GS $14,999. We were excited about the purchase and how it would look in the kitchen and took delivery in November of 2022. The rebate information was sent via email to LG on December 2022, the rebate offering was from January 1 to December 31, 2022. After three months of not receiving the rebate or that there might be an issue with the documentation we accessed the website to look at the status of the rebate, the website stated it was denied, I was also sent an email (03/15) stating “In order to review your claim we would need to understand why the invoice says SKSGR480GS but the serial number image says SKSDR480GS.” I called and explained that we changed the 48” Pro Range gas/electric versus the all-gas stove which was more expensive. I furthermore discussed that the paperwork sent reflected the change as well as the model numbers (Texas Appliances sent me the updated invoice) with handwritten notes on the invoice. I was told they would follow up and get back to me.

On 04/20 I received the following email:

For security and auditing purposes, please provide an image, taken directly from the device, of the serial number for the 48-inch Dual-Fuel Pro Range (SKSDR480GS). alongside proof of today’s date. This can be achieved by writing today’s date on a piece of paper and placing this alongside the serial number.

You can respond to this email with the requested evidence or this can be sent directly to: support@sks-promos.com

Please be aware that failure to provide the correct documentation within the next 7 calendar days may result in the claim being marked as invalid for this promotion as per the terms and conditions of this promotion.

At best I found it odd that LG promos wanted proof that I actually have the stove in my house and that the “purchase” invoice wasn’t enough proof of the purchase but I took the picture (04/20) complete with the date written on a post note and sent it back. I also asked for an email confirmation that they received the picture and they complied. After 60 days I checked the website entered the claim number and it was approved but I hadn’t received any communication back from the “promo team”. I called asking when I could expect the rebate on June 1st, 2023 and he apologized and stated that he would take this to the next level in order to rectify it. Still no communication from the promo team I called back yesterday August 9th, 2023 to inquire about the delay and spoke with Kristie who really couldn’t tell me why I hadn’t received the rebate yet but again promised to expedite

Honestly, this is a disturbing way to do business. Without that “rebate offering” we never would have bought LG and we depended on the integrity of the business to follow thru with the promotion and reward the consumer for their patronage. I feel that whether it was intentional or not that this behavior is a “bait and switch” and that every person I either emailed or spoke with should be held accountable for their lack of follow thru and customer resolution.

I tried for over nine months to resolve this issue to no avail so I will also be sending letters to The State Attorneys’ office in Texas and the Better Business Bureau so that there is a record of what is happening and the lack of response on LG promo team. In closing, I appreciate your time in reading this letter and hope someone is able to resolve this issue.

I would NEVER recommend LG products to anyone! LG sent me the wrong replacement water filter for my refrigerator. I sent them back and requested they be replaced with the appropriate part. Four months later, they have refused to correct their error. This has been the absolute nadir of customer service. Their conduct has been shameful, employing the tactics of delay and denial for what could’ve been easily resolved.

I was on the phone with Customer Service for approximately 2 hours, troubleshooting my TV. I was told that LG will schedule for a Tech to come out and resolve the issue. within 7 to 10 days I asked the Customer Service Rep for a reference number in case I have to call back on the issue. The Customer Rep stated that he would be sending me the reference number and scheduling information via text or email. I was wondering why the Rep couldn’t just give me the reference number over the phone. As of this moment, I have not received the text or email yet.