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LG, Frustrating issues with customer service! On 4/09/25 we purchased an LG 5 burner range. The “Bake” function does not work at all. I have spoken with 3 customer service reps several times over the past 2 days. All of them insisted that the serial number was inside the oven door. I sent a photo of the label on the inside door, but there was no serial number. I kept asking if it was on the back of the range; their reply was an emphatic “no.” I am 78 years old and have had recent back surgery making it almost impossible to pull the unit away from the wall. The Serial Number Is On The Back! The reps are all polite, but I cannot get them to understand that the “Bake” function does not work at all. Worst customer service ever. We have a brand new range that we have to pay for, bit it doesn’t work!

LG, Awful Service! Refrigerator quit cooling on March 20th. Service didn’t come until 25th. Ordered parts and came April 1. Didn’t fix issue. Chased repair guy and LG via phone and chat for answers and repairs until guy came back on April 15th. Still Not Fixed. LG has given me the run around. Every phone or chat rep I talk to says they are “escalating my case” but I have yet had LG been the one to initiate contact – meaning they aren’t doing anything about this. The fridge was brand new in August of 2024 and is still under LG’s manufacturer warranty. They won’t stand by their product or give a solution. Ignorant And Unprofessional.

LG, All-in-One, Terrible! I would have given Zero stars if there has been any less than “one”. I purchased an LG All in one washer on 12/28/24; which finally was delivered in the middle of February 2025. Since then, it has not worked properly. I have placed four service calls and after first being sent the parts to replace them ourselves, they decided to send a repairman. We were sent the repair parts and the repairman showed up three times and could not fix the appliance. On March 10, 2025, he called LG and told them the unit could not be repaired, and they needed issue us a refund because I would not accept a replacement of any type of LG appliance. Since then, I have done everything I was asked, including proof of purchase, I was told their Engineering Dept has contacted the repairman and completed their paperwork, and had turned it over to the final department for determination of my case. Since then, virtually nothing. I was told they would contact me via text, and I have received on text from a guy named Neil asking if I have provided proof of purchase and I replied that has been done. After that I was told by the Customer Service Dept that they said they would contact me withing the next 24 hours. I am now out over $2,300 and stuck with a brand-new all-in-one washer drying that doesn’t work. I have four boxes of repair parts they have sent that did not work, and the last time I actually spoke with a person at LG, and asked who would pick up this appliance they told me to “keep it”. This might be funny if it weren’t for the fact that I need to pay off this appliance so I can purchase another washer and dryer. Which will definitely not bear the name LG. I am now having to pay to go to a laundry mat.

LG, Poor quality. poor customer service. Owning three LG televisions and one monitor and a washing machine, I considered LG a brand of quality and dependability.. Until I purchased a LG clothes dryer. Unfortunately, I found out that their appliances do not enjoy the same reputation as their electronics. Even more disappointing is LG ‘;s warranty and service reputation. After only six weeks after purchasing the dryer, the control panel failed. Calling the warranty phone number in the manual was frustrating and useless. The LG people in this department are difficult to deal with. Before they schedule a service technician they required that I needed to send a video of the control panel. I explained to them I am a senior citizen and didn’t know how to do that. Their response was just hang up on the chat…..Three Times! Meanwhile, no follow up. Now, I own an $1100 dryer that does not operate properly. America, do yourself a favor… do not purchase LG appliances.

LG, Terrible Customer Service. My 3-year-old $2,300 refrigerator stopped working on Sunday 3/09/25. We had to empty it into coolers and get ice. Called LG on Monday 3/10/25. On 3/11/25/25, LG repair tech came to our house someone took off work to be there. LG Tech assessed refrig, stated our compressor was not working. HE stated he had to order compressor and computer piece parts for our refrig from Alabama, which took four more days. LG tech 2nd visit 3/14/25(6 days no refrig) someone had to take off of work again for LG to come.Our second visit the LG Tech was Unable to fix our refrig with the new compressor and computer piece that took 4 days to come in. Now the LG Tech says they are gonna order another compressor and computer piece which will take 4 or more days. This took 7 more Days One Whole Week. LG did not return til the following Friday 11/21/25. 11 full days with No Refrigerator. 3rd visit by LG Tech Did Not Fix Our Refrigerator. The replacing of a compressor and parts did not work. Our refrig is still not working. I spoke to another repair tech. The Lemon Law is in affect, three times LG came to fix my refrig and Did Not fix it. I called LG Customer service that Friday to speak to them. I got the pass you to the next person. I spoke to customer service department, then I spoke to a Supervisor. The supervisor connected me with approval/ of reimbursement department explaining the hardship my entire family has been living without a refrigerator for 11 days, food spoiling, eating take out, having to buy ice to replenish coolers, having to take off of work 3 times, ect. This LG phone representative had me submit all my paperwork and personal info. He told me he would call me back the next day to let me know about being approved for reimbursement. This was the lie NO one called me back. I called the next day and had to wait to speak to another LG employee in approval for reimbursement who told me he could Not Help Me, and I would have to wait til Monday (Day 14 no refrig) for his department to make a decision. On LG ‘s website it says, “Meet the people that help make LG a Global Leader & Technological Innovator in consumer electronics for home appliances”. Please have the LG leaders help me. Where are Innovators to help correct my lemon of a refrigortor that is Not fixable and contaminated?