Best Buy Corporate Office – An Overview 

Best Buy, A new rating system is needed to reflect “zero” stars.

I know I wasn’t told the truth multiple times during my contacts with the customer care for Best Buy. They told me my order was shipped and the day it was due to arrive I received notification late in the day that it was delayed. (Delayed means “never shipped”.) The next day when I called customer care about the delay, I was told the order had been delivered to the local store. I asked to be transferred to the local store since it involves around a 70+ mile round trip. The customer care employee transferred my call to the local store. An employee at local store advised it had not been delivered. He explained the notification process when they received the item. My follow up call with customer care they finally acknowledged the vendor only had “1” unit and it was shipped to a different store. My only options were a refund or a different item since the item I wanted was no longer in stock. I went back on-line with Best Buy and guess what… the same item was advertised with new delivery date if ordered today. What happened to no longer in stock? So, I contacted customer care to see about getting my order since the item was “in stock” as advertised on their/Best Buy website. I was told they couldn’t since the original delivery date had passed. (How about getting your vendor to fill back orders?) I asked to be transferred to the local store, and I was told they didn’t have a way to do that (???) they did yesterday! I advised they could from my experience, and I was told a different division handled that and I was transferred 3 different times with the promise the next person could take care of that issue. And if you are still with me and wondering… yes, I did call the local store, and my luck has been they do not pick up, so it automatically transferred me to ‘customer (who) care/s. Looks like another 70-mile round trip to get answers and hopefully my order. Yep, I’m stubborn especially when I pay for an item with a promise (on my receipt) of a specific delivery date and the item is “in stock” according to their advertisement. And if the vendor doesn’t have it “in stock” why would you advertise the item. PS – there is more you have just read the condensed version.

A friend asked me to find her a new iPad and I bought her one from the store above. I received an email from Madison Heights the GEEK Squad Saint they took 488 from my credit card on a year’s subscription which will automatically be taken out. I am upset someone has my information on the sale I made. Please check the security of this store and your network however it works.

Best Buy, Credit Card Issues. I opened a credit card under the guise I was getting 15% off for a back-to-school promotion. I purchased a $1,300.00 laptop. I called to inquire why I wasn’t receiving a discount when I got the monthly bill. I was told I would be getting it in the form of a gift card ($175.00, based on the purchase amount). Three months pass, 3 hours of phone calls to customer service only to find out Apple products were allegedly not included. I closed my credit card this week and will never give this place a dime. I would give you zero stars if I could. It’s not the amount of the gift cards, it’s the principle and the “confuse them, you lose them” web of connects you need to chase down in order to get an answer. I spend a few thousand a year on electronics and you lost me as a customer. What a Joke.

Best Buy, I purchased a laptop at Best Buy on Aug 14th for nursing school, while in clinicals I dropped my laptop while rushing to an emergency. I take my laptop to Geek Squad (I have a accident plan) and they tell me I have to pay $179.99 for a membership for them to look at my computer (which was a lie). They then tell me that I need to send it back to the manufacturer (which is another lie) So I leave and I know the manufacturer doesn’t take accident damage but hey maybe they knew more than me (not the case) . I call the store to complain and explain my situation and then get told I’m lying about the people there because no one looks like that. Then the store manager gets back on and says you need to come back to the store so we can send it off. I’ve been to the store 3 times and I have to come back. Then they don’t know when they’re going to send it off and after that it will take 2 weeks or more. So I paid $233 for a plan that doesn’t say anything about sending it off, and then talk to customer support on the phone and the terms and conditions are buried 4 pages deep. Deceptive advertising practices and definitely not customer friendly. No wonder Best Buy is always empty when I go in there, they’re the worst.

I was in Best Buy to make a purchase for my daughter. The rewards that I had earned through my purchases previously expired just the week before. This is the third time I went to use my rewards and each time they said they were expired. I called to request a renewal. They said they could not renew it because they did not have my credit card. The manager at Best Buy said there were no terms to the agreement indicating a credit card was necessary for the reward points that were earned. The manager of informed me I should call customer service and request an e-gift card that would not expire for the $120. When I called I spoke to a person who identified himself as Justin. This Justin said I called earlier and they were looking at renewing the reward certificate of $100. I explained to him I was requesting an e-gift card as recommended by the store manager. Justin said that an e-gift card was issued already. I said I was not informed of that. He said you’ll get it in your email. I said it has it been emailed already? He said no it will be emailed it’ll be an e-gift card but it won’t be like a physical gift card it’ll be in points. That is not an e-gift card I asked him if he knew what an egift card was? He said yes he knew what it was but it would be issued in points it just would be electronic not a physical card. Any gift card is not points. I asked him to speak to a supervisor he said he was the senior supervisor I explained that unless he said he owns the company there would be a supervisor above him. I asked to speak to a supervisor. He refused. I let him know I would have to contact somebody above him if he was refusing to let me speak to his supervisor. He said he was going to file a complaint against me with the company because I was going to file a complaint against him. Where do they get these people? Where is customer service? Where is responsibility for your staff? Our managers no longer accountable for their staff? Why do they have managers at all? Why is Best Buy even in business when other stores can be more accommodating for customer service?