Reach Best Buy Corporate Office Headquarters 

Best Buy, A new rating system is needed to reflect “zero” stars.

I know I wasn’t told the truth multiple times during my contacts with the customer care for Best Buy. They told me my order was shipped and the day it was due to arrive I received notification late in the day that it was delayed. (Delayed means “never shipped”.) The next day when I called customer care about the delay, I was told the order had been delivered to the local store. I asked to be transferred to the local store since it involves around a 70+ mile round trip. The customer care employee transferred my call to the local store. An employee at local store advised it had not been delivered. He explained the notification process when they received the item. My follow up call with customer care they finally acknowledged the vendor only had “1” unit and it was shipped to a different store. My only options were a refund or a different item since the item I wanted was no longer in stock. I went back on-line with Best Buy and guess what… the same item was advertised with new delivery date if ordered today. What happened to no longer in stock? So, I contacted customer care to see about getting my order since the item was “in stock” as advertised on their/Best Buy website. I was told they couldn’t since the original delivery date had passed. (How about getting your vendor to fill back orders?) I asked to be transferred to the local store, and I was told they didn’t have a way to do that (???) they did yesterday! I advised they could from my experience, and I was told a different division handled that and I was transferred 3 different times with the promise the next person could take care of that issue. And if you are still with me and wondering… yes, I did call the local store, and my luck has been they do not pick up, so it automatically transferred me to ‘customer (who) care/s. Looks like another 70-mile round trip to get answers and hopefully my order. Yep, I’m stubborn especially when I pay for an item with a promise (on my receipt) of a specific delivery date and the item is “in stock” according to their advertisement. And if the vendor doesn’t have it “in stock” why would you advertise the item. PS – there is more you have just read the condensed version.

A friend asked me to find her a new iPad and I bought her one from the store above. I received an email from Madison Heights the GEEK Squad Saint they took 488 from my credit card on a year’s subscription which will automatically be taken out. I am upset someone has my information on the sale I made. Please check the security of this store and your network however it works.

Best Buy, Large Product Freight Team and In Home Warehousing and Delivery System is very poor. My delivery was changed without my knowledge. When I called to speak with someone about it they said nothing can be done about it. The Large Product Freight and In Home Warehousing Departments would not respond to the Customer Service Representative who was trying to contact them. I am very disappointed. I ordered my products on the 6th of January and it is now the 21st (the delivery day I was signed up for) and nothing. My husband spent many hours clearing the road so that the driver could deliver and set up our appliances. Needless to say my order was canceled. I have been a strong supporter and purchaser at Best Buy for many years but no longer. Please work on your Customer Service and Delivery systems.

Best Buy: Frustrating TV Repair Experience in Macedonia, Ohio.

On January 5th, I brought my TV, covered under a 5-year warranty, to the Macedonia store for repair. The Geek Squad employee told me it would take 1.5 to 2 weeks, but this turned out to be completely inaccurate. I called on January 15th and was told by customer service that a part arrived on January 14th and my TV would be ready in 2-3 days. However, when I visited the store, I was informed my TV hadn’t even been repaired yet. The lack of communication, inaccurate information, and unhelpful overseas call center made the entire process frustrating. Best Buy needs to ensure accurate updates for customers and improve service overall to avoid these issues in the future.

Best Buy, Credit Card Issues. I opened a credit card under the guise I was getting 15% off for a back-to-school promotion. I purchased a $1,300.00 laptop. I called to inquire why I wasn’t receiving a discount when I got the monthly bill. I was told I would be getting it in the form of a gift card ($175.00, based on the purchase amount). Three months pass, 3 hours of phone calls to customer service only to find out Apple products were allegedly not included. I closed my credit card this week and will never give this place a dime. I would give you zero stars if I could. It’s not the amount of the gift cards, it’s the principle and the “confuse them, you lose them” web of connects you need to chase down in order to get an answer. I spend a few thousand a year on electronics and you lost me as a customer. What a Joke.