Best Buy Corporate Office: Headquarters, Address and Phone 

Best Buy is a major electronics, appliance, computer, mobile phone, home theater, gaming, smart-home, and technology retailer headquartered in Minnesota. Customers often search for the Best Buy corporate office, Best Buy headquarters, Best Buy corporate address, Best Buy HQ, Best Buy complaint, Best Buy human resources phone number, Best Buy contact number, or Best Buy customer service number when they need help with an order, delivery, Geek Squad appointment, repair, installation, membership, credit card, refund, store complaint, employee issue, or unresolved customer concern. Best Buy’s corporate office is useful for formal correspondence, investor relations, media inquiries, or serious unresolved matters, but most order, store, Geek Squad, membership, repair, return, and delivery issues should begin with Best Buy customer support, the Help Center, the local store, or the correct specialty support route.

Best Buy Corporate Office Phone Number, Headquarters Address and Contact Information

• Best Buy corporate office phone number: 1-612-291-1000
• Best Buy corporate address: 7601 Penn Avenue South, Richfield, MN 55423
• Best Buy customer support: 1-888-237-8289, also written as 1-888-BEST-BUY
• Best Buy customer service number: 1-888-237-8289
• Best Buy General HR Support: 1-866-692-2947, also written as 1-866-MY-BBY-HR
• Best Buy investor relations: 1-866-758-1457
• Investor relations email: in***************@*****uy.com
• Media inquiries: 1-612-231-5146
• Media email: pr***@*****uy.com
• Official website: BestBuy.com
• Best Buy Help Center: Best Buy Support
• Contact Best Buy: Best Buy Contact Options
• Order status: Check Best Buy Order Status
• Returns and exchanges: Best Buy Return and Exchange Policy
• Product repair and support: Best Buy Services and Geek Squad Support
• My Best Buy memberships: My Best Buy Memberships
• My Best Buy Credit Card: Best Buy Credit Card Help
• Best Buy careers: Best Buy Jobs
• Best Buy corporate news: Best Buy Corporate News
• Stock symbol: BBY on the New York Stock Exchange

The old page listed 1-612-291-1000 as the Best Buy Human Resources HR phone number. Best Buy’s current employee-support resource lists General HR Support as 1-866-692-2947. The corporate office number should be treated as a headquarters number, not the main HR support number for employees.

The old page also listed a fax number. Fax numbers should not be treated as customer-support, HR, order, delivery, Geek Squad, or complaint phone numbers. Customers should use the correct Best Buy support route for the issue involved.

Choose the Correct Best Buy Support Route

The best contact route depends on whether the issue involves an online order, store pickup, delivery, appliance installation, Geek Squad appointment, product repair, My Best Buy membership, credit card, return, refund, price match, store complaint, employment matter, or corporate inquiry.

• Orders and purchases: Use order status, the Help Center, chat, or 1-888-237-8289.
• Store complaint: Contact the local Best Buy store and ask for a manager before escalating.
• Delivery or installation issue: Use Best Buy support and keep the order number, delivery date, and service appointment information.
• Geek Squad or product repair: Use Best Buy’s repair and support tools or call 1-888-237-8289.
• My Best Buy membership: Use the membership page, account subscriptions page, chat, or 1-888-237-8289.
• My Best Buy Credit Card: Call Citibank at 1-888-574-1301 for card account questions.
• HR or employee support: Use Best Buy Connect or call 1-866-692-2947.
• Investor relations: Call 1-866-758-1457 or email in***************@*****uy.com.
• Media inquiries: Use pr***@*****uy.com or call 1-612-231-5146.

Calling the Best Buy HQ phone number may not be the fastest way to resolve order, store, Geek Squad, credit card, membership, or delivery problems. Use the support route that matches the issue first, then escalate if the matter remains unresolved.

What to Have Before Contacting Best Buy

Best Buy can usually review a complaint faster when the customer provides clear order, store, product, membership, repair, or service details.

• Order number
• Receipt number
• BestBuy.com account email
• Store location
• Date and approximate time of visit, delivery, pickup, or appointment
• Product name, model number, SKU, or serial number
• Geek Squad service order or repair number
• Delivery or installation appointment window
• Photos of damage, missing parts, poor installation, product condition, or delivery issue
• Membership or subscription details, submitted only through secure support channels
• My Best Buy Credit Card statement details, submitted only through Citibank or secure card channels
• Names or titles of employees, managers, installers, drivers, or support representatives contacted
• Dates and times of prior calls, chats, store visits, or service appointments
• The specific resolution requested

Do not publish full payment-card numbers, account passwords, order access codes, serial numbers tied to active claims, home addresses, phone numbers, employee personal information, medical details, or other private information in a public review.

Best Buy Order, Pickup and Delivery Complaints

Order complaints may involve delayed shipping, store pickup problems, missing items, canceled orders, wrong items, damaged products, delivery rescheduling, large-item freight problems, or confusion about whether the order is handled by Best Buy, a carrier, a delivery contractor, or a manufacturer.

When reporting an order, pickup, or delivery issue:

1. Check the order status in your BestBuy.com account.
2. Save the order number, tracking number, and delivery appointment details.
3. Take photos of damaged packaging, missing parts, wrong items, or delivery conditions.
4. Contact Best Buy support at 1-888-237-8289 or use the Help Center.
5. Contact the local store if the issue involves store pickup or in-store inventory.
6. Ask for a case number or written confirmation when a refund, replacement, or rescheduled delivery is promised.
7. Review your payment method to confirm any credit or refund actually posts.

For large appliances, TVs, furniture, or heavy products, report damage or missing parts promptly. Some products have special return, manufacturer, or delivery inspection rules.

Best Buy Returns, Refunds and Exchanges

Best Buy’s return and exchange rules depend on the product category, item condition, purchase channel, membership status, activation status, delivery method, and any policy exceptions.

Best Buy’s policy says returned items generally need to be in like-new condition and that damaged, unsanitary, dented, scratched, or incomplete items may be denied. Some heavy items, activated devices, services, subscriptions, open-box items, and special categories may have different rules.

Before returning or exchanging an item:

• Keep the receipt or order number.
• Return the product with accessories, packaging, manuals, and included items when possible.
• Check the return window for the product category.
• Confirm whether the product can be returned in store or must be handled another way.
• Ask whether a restocking fee, manufacturer return, or special handling rule applies.
• Keep the return receipt, tracking number, or refund confirmation.

If a refund is promised, monitor the original payment method until the refund posts.

Geek Squad, Product Repair and Installation Complaints

Geek Squad and service complaints may involve missed appointments, early technician arrival, rescheduling, installation quality, hidden wires, TV mounting, soundbar setup, computer repair, product setup, warranty service, diagnostic fees, Total membership benefits, or difficulty reaching the correct repair department.

When reporting a Geek Squad or installation problem:

• Keep the service order number.
• Record the appointment date and time window.
• Save emails, texts, voicemails, and technician notes.
• Take photos of the installation, product, wiring, mount, damage, or unfinished work.
• Ask whether the issue is handled by Geek Squad, Best Buy support, the local store, a third-party installer, the product manufacturer, or a warranty provider.
• Request supervisor review when an appointment was missed, work was incomplete, or the issue was not corrected.
• Ask for written confirmation of any rescheduled appointment, refund, credit, or service correction.

For safety concerns involving an appliance, mounted TV, wiring, electrical issue, gas appliance, or heavy installation, stop using the product if necessary and contact Best Buy, the installer, the manufacturer, or a qualified professional promptly.

Best Buy Membership and Subscription Complaints

My Best Buy membership complaints may involve My Best Buy Plus, My Best Buy Total, auto-renewal, cancellation, benefits, support expectations, repair coverage, service benefits, renewal charges, member pricing, or confusion about whether a benefit applies.

Best Buy says auto-renewing My Best Buy Total memberships can be canceled by calling 1-888-237-8289 or by managing subscriptions in the customer’s BestBuy.com account.

When disputing a membership or subscription issue:

1. Sign in to your BestBuy.com account.
2. Review the membership type, renewal date, payment method, and benefits.
3. Check the Plans and Subscriptions page when canceling online.
4. Call 1-888-237-8289 if the account page does not resolve the issue.
5. Save cancellation confirmations, chat transcripts, emails, and screenshots.
6. Review the next card statement to confirm that auto-renewal or billing was corrected.

Do not rely only on a phone conversation for cancellation. Ask for a confirmation number, email, or screenshot whenever possible.

Best Buy Credit Card and Financing Complaints

My Best Buy Credit Card questions are handled by Citibank, not only by Best Buy store employees. Credit card complaints may involve payments, late fees, financing plans, promotional interest, statement errors, application status, reward confusion, declined charges, credit line questions, or card account access.

• My Best Buy Credit Card support: 1-888-574-1301
• TTY: Use 711 or another relay service

For My Best Buy Credit Card account questions, use Citibank’s support number or the card account website. For My Best Buy rewards earned from shopping with the card, Best Buy says customers should contact Best Buy Customer Care at 1-888-237-8289.

Do not post full credit-card numbers, security codes, bank information, Social Security numbers, credit reports, or identity documents in a public complaint.

Best Buy Store and Manager Complaints

Store complaints may involve employee conduct, manager response, pickup problems, returns, product availability, Geek Squad desk issues, membership questions, phone support loops, store appointment handling, or difficulty getting someone with authority to follow up.

When reporting a Best Buy store complaint:

1. Contact the store where the issue happened.
2. Ask for the department manager or store manager.
3. Keep the receipt, order number, service order, and photos when relevant.
4. Document the date, time, department, and employee or manager title.
5. Use the Help Center or 1-888-237-8289 if the store does not resolve the problem.
6. Escalate to corporate only after the store and customer support routes have not resolved the matter.

For urgent safety, theft, harassment, discrimination, threats, or emergency concerns, contact store management and local authorities as appropriate.

Best Buy Human Resources and Employment Questions

Searches for the Best Buy human resources phone number or Best Buy human resources number are usually looking for employee support, employment verification, benefits, payroll, or workplace-related help.

Best Buy Connect lists General HR Support at 1-866-692-2947, also written as 1-866-MY-BBY-HR. Job seekers should use the Best Buy careers site rather than calling the corporate office for general hiring questions.

• General HR Support: 1-866-692-2947
• Careers: Best Buy Jobs
• Employment verification: Use the employee resources available through Best Buy Connect

Current employees should use internal HR, manager, payroll, benefits, ethics, or employee-support channels provided by Best Buy. Do not publish employee IDs, payroll details, benefit information, medical details, or workplace personal information in a public review.

Best Buy Scam, Phishing and Fake Geek Squad Messages

Scammers frequently impersonate Best Buy or Geek Squad through fake renewal emails, refund calls, support popups, text messages, phone calls, and subscription warnings.

Common Best Buy and Geek Squad scam themes include:

• Fake Geek Squad renewal invoices
• Fake refund calls
• Popups claiming your computer is infected
• Emails with suspicious phone numbers
• Texts claiming an order was placed
• Requests for remote access to your computer
• Requests to pay by gift card, wire transfer, crypto, or payment app
• Messages asking for banking information or verification codes

Best Buy advises customers to treat unexpected calls from someone claiming to be Best Buy or Geek Squad with suspicion and to contact Best Buy directly through BestBuy.com or 1-888-237-8289.

Do not click suspicious links or call phone numbers from unexpected emails, popups, or texts. Open BestBuy.com directly or use the official Best Buy app or support number.

How to Escalate a Best Buy Complaint

1. Identify the issue type. Determine whether the issue involves an order, store, delivery, installation, Geek Squad, repair, membership, credit card, HR, or corporate inquiry.
2. Start with the closest support route. Contact the local store for store issues, Best Buy support for orders and services, Citibank for credit card issues, or HR support for employee matters.
3. Keep documentation. Save receipts, order numbers, photos, appointment windows, service orders, chat transcripts, emails, and manager names.
4. Ask for manager or supervisor review. Request a case number, service order number, or written confirmation when possible.
5. Use the Best Buy corporate office only for unresolved matters. Formal correspondence can be sent to the Best Buy headquarters address at 7601 Penn Avenue South, Richfield, MN 55423.
6. Use outside complaint options when appropriate. Payment-card, warranty, consumer-protection, delivery, repair, scam, employment, or discrimination issues may involve a card issuer, manufacturer, regulator, state attorney general, FTC, BBB, or local authority depending on the issue.

What to Include in a Written Best Buy Complaint

• Order number or receipt number
• Store location
• Product name, SKU, model number, or serial number when relevant
• Service order or Geek Squad appointment number
• Delivery or installation date
• Amount charged or disputed
• Names or titles of employees, managers, installers, or support representatives contacted
• A brief timeline of what happened
• Photos, screenshots, receipts, emails, or chat transcripts
• The exact resolution requested

Do not include full payment-card numbers, passwords, order access codes, employee personal information, home addresses, phone numbers, credit reports, medical details, or other private information in a public complaint.

Best Buy Reviews and Complaints

Recent reviews submitted to CorporateOfficeHeadquarters.com describe several Best Buy complaint themes involving Geek Squad, delivery, installation, service follow-up, store management, and difficulty reaching corporate decision-makers.

Current review themes include:

• Geek Squad scheduling problems: A reviewer said a technician arrived earlier than the scheduled appointment window and the customer had to reschedule after missing the technician.
• Missing software or fulfillment issues: A laptop buyer said software expected with the purchase was not delivered and that multiple support transfers did not resolve the matter.
• Installation complaints: A reviewer described repeated TV and soundbar installation problems, multiple service visits, and no clear compensation or resolution.
• Membership and support frustration: A My Best Buy Total member said they were denied expected help with a computer and felt ignored by store management.
• Delivery and appliance problems: A customer described a delayed or changed appliance delivery and difficulty getting the freight or delivery department to respond.
• Difficulty reaching a supervisor: Several reviews mention phone support loops, promised callbacks that allegedly did not happen, and frustration reaching someone with authority.

These reviews represent individual customer experiences and do not prove that every Best Buy customer will have the same result. Outcomes may depend on the store, order type, product category, service provider, appointment schedule, membership level, documentation, and support route used.

Customers submitting new reviews should identify the store location, order type, appointment date, issue category, support route used, whether a manager or case number was provided, and whether Best Buy resolved the issue.

About Best Buy

Best Buy Co., Inc. is a publicly traded electronics and technology retailer headquartered in Richfield, Minnesota. The company traces its history to Sound of Music, founded in 1966, and later rebranded as Best Buy in 1983.

Best Buy products and services may include:

• Computers and tablets
• TVs and home theater
• Appliances
• Cell phones and mobile devices
• Gaming products
• Cameras and drones
• Smart-home products
• Wearable technology
• Audio products
• Furniture and office products
• Geek Squad services
• Product repair and installation
• My Best Buy memberships
• My Best Buy Credit Card
• Online ordering, delivery, and store pickup

Available services, store hours, appointment options, product availability, delivery windows, return rules, and support routes vary by product, location, membership, and order type.

Best Buy Competitors

Best Buy competes with electronics retailers, big-box stores, online marketplaces, appliance sellers, mobile carriers, computer manufacturers, warehouse clubs, and local technology-service providers.

Major competitors include:

• Amazon corporate office and complaints
• Walmart corporate office and complaints
• Target corporate office and complaints
• Costco corporate office and complaints
• Apple
• Samsung
• Micro Center
• B&H Photo
• Newegg
• Home Depot and Lowe’s for appliances
• Local appliance, computer repair, and electronics stores

Customers may compare retailers based on price, delivery reliability, return windows, installation quality, repair support, membership benefits, product availability, credit-card financing, store pickup, online ordering, and complaint handling.

Related Best Buy and Consumer Help Resources

• Official Best Buy contact page
• Official Best Buy Support Center
• Check a Best Buy order
• Best Buy return and exchange policy
• Best Buy services and Geek Squad support
• My Best Buy membership FAQs
• My Best Buy Credit Card help
• Best Buy Connect HR resources
• Amazon corporate office
• Walmart corporate office
• Target corporate office
• Research unfamiliar electronics, appliance, Geek Squad, or subscription charges on ChargeOnMyCard.com
• Check suspicious Geek Squad emails, renewal notices, tech support calls, and refund scams on ThinkItsAScam.com
• Read or leave broader company reviews on ZeroStars.org
• Find additional support resources on CSNDB.com

Frequently Asked Questions About Best Buy

Where is Best Buy headquarters?

Best Buy headquarters is located at 7601 Penn Avenue South, Richfield, Minnesota 55423.

What is the Best Buy corporate office phone number?

The Best Buy corporate office phone number is 1-612-291-1000. For most customer support issues, use 1-888-237-8289.

What is the Best Buy corporate address?

The Best Buy corporate address is 7601 Penn Avenue South, Richfield, MN 55423.

What is the Best Buy HQ phone number?

The Best Buy HQ phone number commonly listed for the corporate office is 1-612-291-1000.

What is the Best Buy customer service number?

The Best Buy customer service number is 1-888-237-8289, also written as 1-888-BEST-BUY.

What is the Best Buy contact number for orders and support?

For orders, purchases, stores, product repair, memberships, and general support, call 1-888-237-8289 or use the Best Buy Help Center.

What is the Best Buy human resources phone number?

Best Buy Connect lists General HR Support at 1-866-692-2947, also written as 1-866-MY-BBY-HR.

How do I file a Best Buy complaint?

Start with the local store, order support, Geek Squad support, membership support, or the department connected to the issue. Keep documentation, ask for a case number, and escalate to the Best Buy corporate office only if the normal support route does not resolve the matter.

How do I contact Geek Squad?

Use Best Buy’s product repair and support tools or call 1-888-237-8289. Keep the service order, appointment time, and product information ready.

How do I contact My Best Buy Credit Card support?

My Best Buy Credit Card account questions are handled by Citibank at 1-888-574-1301. For rewards tied to Best Buy shopping, contact Best Buy Customer Care at 1-888-237-8289.

How do I cancel My Best Buy Total?

Best Buy says customers can cancel an auto-renewing My Best Buy Total membership by calling 1-888-237-8289 or by managing subscriptions in the BestBuy.com account Plans and Subscriptions area.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, company information, complaint resources, and customer reviews since 2004.

Contact information is reviewed against official company pages, investor resources, support pages, HR resources, public records, and reliable sources when available.

The review section below allows customers, employees, shoppers, members, and service customers to describe which Best Buy store, order, delivery, Geek Squad appointment, membership, credit-card issue, or support route was involved and whether the issue was resolved.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Best Buy Co., Inc., Best Buy Stores, Geek Squad, My Best Buy, Citibank, any Best Buy store, any installation provider, any delivery provider, any manufacturer, any payment processor, or any warranty, repair, membership, or credit-card provider connected with Best Buy.

This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

CorporateOfficeHeadquarters.com cannot access Best Buy orders, schedule Geek Squad appointments, issue refunds, repair products, process credit-card disputes, cancel memberships, manage HR records, change delivery appointments, or contact Best Buy on behalf of customers.

Contact Best Buy, the local store, Geek Squad, Citibank, HR support, or the applicable official support route for account-specific, order-specific, employee-specific, or service-specific assistance.

Share Your Best Buy Experience

Have you contacted Best Buy about an order, delivery, store pickup, Geek Squad appointment, installation problem, product repair, return, refund, My Best Buy membership, credit card, HR issue, corporate office complaint, or unresolved manager follow-up?

Share your experience below. Include the store location, approximate date, issue category, support route used, whether a manager or case number was provided, and whether Best Buy resolved the issue.

Do not include complete payment-card numbers, order access codes, account passwords, employee IDs, medical details, home addresses, phone numbers, credit reports, employee personal information, or other private details.