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Frys, Expired or moldy items received on just about every pickup order. I utilize the Frys Click List pick up for ordering groceries for my family. This helps me with meal planning, budgeting and more. Unfortunately, when receiving moldy and expired food, it is becoming increasingly counter-intuitive. I have resorted to going into the store, which has been unhelpful with regards to budgeting and time-saving. Thankfully, because of the frequency of receiving expired items, I have gotten my family in a very good habit of checking expiration dates. My most recent order, we received Hillshire Ham that was 3 months expired. This is not the first time this has happened, and sometimes the date on the package inside of the container does not match the outer side. I have gone to the manager about this and other incidents on several occasions, and while it has improved for a short while, the pickup team appears to be reverting to their old methods of grabbing aging or expired products to fulfil the orders. I am paying full price for these items, and aside from the money, the most important fact here is that Fry’s is posing a risk to my family’s safety by their willful ignorance, and that is unacceptable. I have not been able to reach the corporate office and at this point, refunds are simply not cutting it when my family’s safety is at risk. Do better, Frys.

Frys, Unable to order this item for pick-up. Why do you offer a weekly sale 25% off when you buy 6 bottles of wine when you do not have it in stock? The weekly ad has 2 offers for Chateau St. Michelle Sauvignon Blanc white wine, but I could not add it to my list for pick-up .

What is going on, Fry’s Pharmacy on Greenway in Surprise? This pharmacy likely grosses hundreds of thousands of dollars monthly, yet they won’t answer the phone. Over the past year, I’ve driven there multiple times to complain, and the usual excuse is that “the phones were down earlier.” That doesn’t hold up. It seems clear that either the phone system is inadequate, or there isn’t enough staff to handle calls. It’s embarrassing to see a department mismanaged to this extent, especially one that deals with life-saving medications. I have 15 prescriptions at this location, and while transferring them elsewhere will be a hassle, I may have no choice if this doesn’t improve. Someone needs to step up and either properly manage this pharmacy or put someone competent in charge.

Frys, Pharmacy at Indian Agency and Valencia in Tucson. I am disabled and use the drive-up and have since the day they opened. The drive up closes for lunch from 1:00 pm to 1:30 pm and when I arrived it was 12:40 on October 25,2024 The drive up was closed so I managed to walk inside and asked why it was closed the employee named James said we close at 12:45 and I replied that was never like that before and the sign says 1:00 pm he said well its 12:45, so I told him I was going to address it with management and he said go ahead they will agree with us. Another gentleman behind me also asked why window was closed and he received the same reply it’s 12:45 pm so I went to speak with Manager of the store and she told me there was no reason to be spoken to that way and she would address it and I believe she did. Still I believe James should apologize for his behavior and it should be addressed whether it is 12:45 or 1:00 To Start Lunch Break.I was there at 12:40 which was still early. He was rude and discourteous not anyone who should deal with customers maybe a more appropriate position would be chart chaser or online orders. I am very mad!