Fry’s Corporate Office: Headquarters Address, Phone Number and Complaints 

Fry’s Food Stores is an Arizona grocery, pharmacy, fuel, pickup, and delivery chain owned by The Kroger Co. Customers often search for the Fry’s corporate office after a store manager has not resolved a pricing, product-quality, pickup, delivery, refund, pharmacy, rewards, fuel, employee-conduct, or customer-service complaint.

The Fry’s corporate office phone number is 1-623-936-2100, and its Arizona division headquarters is located at 500 South 99th Avenue in Tolleson. For routine shopping concerns, customers should normally begin with the local store or Fry’s customer service at 1-800-576-4377.

Fry’s Food Stores’ Arizona division office is located at 500 South 99th Avenue in Tolleson.

Fry’s Corporate Office and Headquarters Information

• Company: Fry’s Food Stores of Arizona, Inc.
• Common Brand Names: Fry’s Food Stores and Fry’s Food and Drug
• Fry’s Corporate Office Address: 500 South 99th Avenue, Tolleson, AZ 85353
• Fry’s Corporate Phone Number: 1-623-936-2100
• Fry’s Customer Service: 1-800-KRO-GERS or 1-800-576-4377
• Customer-Service Hours: Monday–Friday, 7:00 a.m.–midnight Eastern; Saturday–Sunday, 7:00 a.m.–9:30 p.m. Eastern
• Official Website: FrysFood.com
• Customer-Service and Live Chat: Contact Fry’s
• Customer Comments Form: Submit Fry’s Feedback
• Store Locator: Find a Fry’s Store
• Pharmacy Locator: Find a Fry’s Pharmacy
• Careers: Kroger Family Careers
• Parent Company: The Kroger Co.
• Fry’s Division President: Ken DeLuca
• Kroger Chief Executive Officer: Greg Foran
• Kroger Stock Symbol: KR on the New York Stock Exchange

Important: The Tolleson number, 1-623-936-2100, is the Fry’s division and corporate-office number. It is not a dedicated customer-service, pharmacy, gift-card, pickup, delivery, payroll, or Human Resources hotline.

This page covers Fry’s Food Stores and Fry’s Food and Drug, the Kroger-owned Arizona grocery chain. It is not about the separate former Fry’s Electronics business.

How to Contact Fry’s About a Complaint

The correct complaint route depends on whether the issue involves a particular store, an online order, a pharmacy, a fuel center, a rewards account, a gift card, or a broader corporate concern.

Contact the Local Fry’s Customer Service Desk

Start with the local store when the complaint involves:

• An in-store purchase
• An incorrect shelf or register price
• An expired, moldy, damaged, or poor-quality product
• A missing or incorrect pickup item
• A checkout or self-checkout problem
• A store employee or manager interaction
• Store cleanliness, maintenance, or accessibility
• A bakery, deli, meat, seafood, or floral order
• A fuel-center transaction
• A lost item

Use the official Fry’s store locator to find the location’s telephone number, address, store hours, pharmacy hours, fuel-center hours, and available services.

Ask for the customer-service desk or store manager. Provide the receipt, transaction date, approximate time, product information, and requested resolution.

Call Fry’s Customer Service

Call 1-800-576-4377 when:

• The store manager has not resolved the complaint
• A refund is delayed or missing
• A pickup or delivery order needs further review
• A digital coupon or promotional price did not apply
• A rewards account cannot be accessed
• A serious complaint needs to be documented
• The issue involves more than one location
• You need help identifying the correct department

Request a case or reference number and keep it with the receipt, photographs, screenshots, and names of the people contacted.

Submit a Written Fry’s Complaint

Customers can use Fry’s online comments form to submit written feedback.

Include:

• The store address or location number
• The visit or order date
• The approximate time
• The receipt or order number
• The product or service involved
• The employees or managers already contacted
• A factual description of what happened
• The resolution requested

Do not include a complete payment-card number, account password, pharmacy information, Social Security number, employee home address, or other sensitive personal information.

Escalate to the Fry’s Corporate Office

The Fry’s corporate office may be appropriate when:

• A serious complaint remains unresolved after store and customer-service contacts
• The problem involves repeated experiences at multiple stores
• A district or regional response is needed
• The concern involves a broader Fry’s policy
• A vendor, media, real-estate, regulatory, or corporate matter is involved
• Written corporate correspondence must be delivered

Written correspondence can be addressed to:

Fry’s Food Stores of Arizona, Inc.
Attention: Customer Complaint or Appropriate Department
500 South 99th Avenue
Tolleson, AZ 85353

Calling the Fry’s corporate office does not guarantee direct access to the division president or another executive. The office may refer the issue to customer service, a district manager, the local store, the pharmacy department, or another Kroger team.

What Time Does Fry’s Customer Service Close?

Fry’s national telephone customer service closes at:

• Monday through Friday: Midnight Eastern Time
• Saturday and Sunday: 9:30 p.m. Eastern Time

National telephone support opens at 7:00 a.m. Eastern every day. Call 1-800-576-4377 or use Fry’s live chat through its official contact page.

What Time Does the Fry’s Customer Service Desk Close?

Local Fry’s customer-service desk hours vary by store. A desk may close before the grocery store itself closes, and pharmacy and fuel-center hours may also differ from the main store schedule.

Use the store locator or call the specific Fry’s location to ask:

• When the customer-service desk closes
• When returns are accepted
• Whether money services are available
• When the pharmacy closes for lunch
• Whether a manager is currently on duty

There is no single nationwide closing time for every Fry’s customer-service desk.

Fry’s Corporate Office Complaints and Escalation Steps

For an unresolved Fry’s corporate office complaint:

1. Contact the local store manager. Explain the problem and request a specific resolution.
2. Call national customer service. Use 1-800-576-4377 and request a case number.
3. Submit written feedback. Attach relevant receipts, photographs, and order information.
4. Allow a reasonable response period. Record all callback promises and follow-up dates.
5. Call the Fry’s corporate office. Use 1-623-936-2100 and provide the existing case number.
6. Send a concise written complaint when necessary. State the facts, previous contacts, and requested remedy.

For a payment dispute, dangerous product, food-safety problem, pharmacy issue, discrimination concern, or accessibility complaint, an outside bank, manufacturer, insurer, government agency, or health authority may also have an appropriate process.

Fry’s Refunds, Returns and Freshness Guarantee

Fry’s and Kroger state that customers dissatisfied with an eligible product can request a replacement or refund under the current freshness and quality guarantee.

Available routes include:

• Return to the Fry’s store with the product and receipt
• Visit the customer-service desk
• Call 1-800-576-4377
• Use live chat
• Request an eligible pickup or delivery refund through purchase history

In-Store Purchase Refunds

For a product bought inside a Fry’s store, bring the item and receipt to the store. A manager or customer-service associate can review the available replacement or refund.

Online monetary refunds are not currently available for ordinary in-store transactions. A telephone or chat representative may sometimes issue a credit to the customer’s loyalty account instead of refunding the original payment method.

Pickup and Delivery Refunds

For an eligible pickup or delivery purchase:

1. Sign in to the Fry’s account or app.
2. Open purchase history.
3. Select the order.
4. Choose the affected item.
5. Select the available refund option.

Customers can also call Fry’s customer service when the online tool does not work or the issue requires additional review.

Once confirmed, a refund generally takes five to seven business days to appear through the applicable payment method.

Items Excluded From the Published Online Refund Process

Fry’s currently identifies the following as nonrefundable through its online freshness-guarantee process:

• Alcohol
• Gift cards
• Taxes
• Fees

Online EBT refunds are not currently available through the self-service system. Call customer service for assistance with an EBT transaction.

Expired, Moldy or Unsafe Food Complaints

Stop using or consuming a product when it appears expired, spoiled, moldy, contaminated, incorrectly labeled, improperly refrigerated, or otherwise unsafe.

Preserve:

• The product and packaging
• The receipt
• The expiration, sell-by, or use-by date
• The UPC, lot number, and production code
• Photographs of the product and label
• The store location
• The pickup or purchase date

Report the concern promptly to the store manager. For a pickup order, also report how the product was selected, packaged, and delivered.

A serious or recurring concern can be escalated to Fry’s customer service and the corporate office. A manufacturer, local health department, state agriculture department, or federal regulator may also be an appropriate contact depending on the product and issue.

Emergency medical symptoms require appropriate medical attention rather than waiting for a corporate customer-service response.

Fry’s Pickup and Delivery Complaints

Pickup and delivery complaints frequently involve:

• Missing items
• Incorrect substitutions
• Expired or damaged products
• An unavailable advertised item
• Incorrect quantities
• Produce-quality concerns
• A late or missing order
• A promotion or coupon that did not apply
• A duplicate or incorrect charge

Review the order confirmation to determine whether the order was fulfilled directly by Fry’s or involved an outside delivery provider.

For a Fry’s pickup order, contact the preparing store or use purchase history. For delivery, report product-selection problems to Fry’s and delivery-driver or drop-off problems through the route identified in the order confirmation.

Keep screenshots when an advertised item, discount, pickup time, substitution preference, or promised refund is part of the complaint.

Fry’s Pharmacy Customer Service

Contact the local Fry’s pharmacy first for:

• Prescription status
• Refills
• Pharmacy hours
• Lunch closures
• Vaccination appointments
• Prescription transfers
• Insurance processing
• Medication availability
• Drive-through service

Use:

• My Prescriptions Support: 1-855-489-2502
• General Fry’s Customer Service: 1-800-576-4377
• Pharmacy Locator: Find a Fry’s Pharmacy
• Prescription Services: Fry’s Pharmacy

Pharmacy hours vary by location and frequently include a daily lunch closure. Verify the specific pharmacy’s schedule before traveling.

Do not post prescription names, medical conditions, dates of birth, insurance-member numbers, patient credentials, or other private health information in a public review.

For an urgent medication or health concern, contact the pharmacy, prescribing professional, insurer, urgent-care provider, emergency service, or another appropriate health resource. The Fry’s corporate office cannot provide medical advice.

Fry’s Rewards Card, Points and Digital Coupons

Fry’s participates in the Kroger-family loyalty and points program. Customers can use their rewards card or alternate ID for:

• Digital coupons
• Personalized prices
• Points on qualifying purchases
• Fuel savings
• Eligible grocery discounts
• Account-based promotions

Current program terms allow eligible customers to redeem points for grocery savings or fuel discounts. Fuel redemption may provide savings of up to $1 per gallon on as many as 35 gallons in one transaction, subject to the current rules and local restrictions.

Use:

• Points Program: Fry’s Points Information
• Points FAQs: Fry’s Points FAQs
• Account Support: 1-800-576-4377

For missing points or a coupon problem, keep the receipt and screenshots of the activated offer. Confirm that:

• The correct loyalty account was used
• The digital coupon was clipped before checkout
• The product, size, quantity, and date qualified
• The offer had not expired
• The maximum number of uses had not been reached

Promotions and points terms can change. Review the current terms before relying on a specific discount.

Fry’s Gift Card Help

Fry’s currently directs general gift-card questions to 1-800-576-4377.

For a gift-card concern, keep:

• The card
• The activation receipt
• The purchase receipt
• The packaging
• The date and store where it was purchased
• The last known balance

Do not post a complete gift-card number or PIN. Anyone who obtains those details may be able to use the remaining balance.

Prepaid Visa, Mastercard, or debit products may have separate issuers, activation requirements, fees, websites, and support numbers. Use the information printed on the card and packaging for an issuer-controlled problem.

Fry’s Fuel Center Complaints

Contact the store or fuel center when a problem involves:

• A pump that did not start or stop correctly
• A receipt that did not print
• A fuel discount that did not apply
• An incorrect posted price
• A temporary card authorization
• A duplicate charge
• A car wash purchased at the pump
• A possible fuel-quality concern

Record:

• The store and fuel-center location
• The pump number
• The date and time
• The fuel grade
• The gallons purchased
• The displayed price
• The expected points discount
• The receipt and transaction amount

A fuel-station authorization can temporarily differ from the final posted purchase. Contact the card issuer when a pending authorization remains longer than the issuer’s normal processing period.

For a possible fuel-quality problem, save the receipt and obtain professional vehicle documentation before making conclusions about the source of a mechanical issue.

Fry’s Human Resources Phone Number

Fry’s does not currently publish a dedicated public Human Resources phone number for applicants, current employees, former employees, payroll, benefits, or employment verification.

The corporate number, 1-623-936-2100, should not be presented as a dedicated Fry’s HR number.

Job Applicants

Search and apply through the official Kroger Family Careers website.

Available Fry’s positions may include:

• Cashiers and courtesy clerks
• Grocery and produce associates
• Bakery, deli, meat, and seafood positions
• Pickup and e-commerce associates
• Pharmacy technicians and pharmacists
• Fuel-center associates
• Department and store management
• Distribution, transportation, and division-office positions

Applicants should use the official application system rather than calling customer service about an application.

Be cautious of job offers requesting payment, gift cards, cryptocurrency, banking passwords, or the purchase of equipment through an unknown vendor.

Current and Former Fry’s Employees

Current associates should use:

• Their store or department manager
• The local Human Resources contact
• Kroger’s internal associate resources
• The payroll, benefits, ethics, or employee-support route provided by the company

Former employees should use the contact information provided in their separation documents or request routing through the location or division where they worked.

CorporateOfficeHeadquarters.com cannot access:

• Job applications
• Employee schedules
• Pay statements
• W-2 forms
• Benefits information
• Employment-verification records
• Personnel or disciplinary files

Product Recalls and Safety Concerns

Stop using or consuming an item that appears to be recalled, contaminated, mislabeled, unsafe, or associated with an allergy risk.

Use the Fry’s recall-alert page and review notices from the product manufacturer and appropriate government regulator.

Keep:

• The product
• The packaging
• The receipt
• The UPC and lot number
• The expiration date
• Photographs

Do not return a recalled product before reviewing the recall instructions. Some products must be discarded, isolated, or handled in a specific manner.

Fry’s Ownership and Corporate Structure

Fry’s Food Stores of Arizona, Inc. is a division and subsidiary within The Kroger Co. family of grocery businesses.

Kroger brought Fry’s into its family through its 1983 merger with Dillon Companies. Other Kroger grocery banners include Ralphs, King Soopers, Smith’s, Fred Meyer, QFC, Dillons, Harris Teeter, Food 4 Less, Mariano’s, and Pick ’n Save.

Fry’s currently operates 131 grocery stores in Arizona. Store formats and services vary and may include:

• Full-service grocery departments
• Pharmacies
• Fuel centers
• Pickup and delivery
• Bakery and deli departments
• Meat and seafood counters
• Floral departments
• Money services
• Specialty food and household departments

Ken DeLuca serves as president of the Fry’s Division. Greg Foran is chief executive officer of Kroger, and Ron Sargent serves as chairman of Kroger’s board.

Kroger’s corporate headquarters is located in Cincinnati, Ohio. Routine Fry’s complaints should normally begin with Fry’s rather than Kroger’s investor, media, or executive offices.

Fry’s Reviews and Complaints

Recent comments submitted to CorporateOfficeHeadquarters.com include individual complaints involving:

• Expired or moldy products included in pickup orders
• Repeated concerns about product dates
• Advertised wine that was unavailable for pickup
• Difficulty reaching a pharmacy by telephone
• A pharmacy drive-through reportedly closing before the posted lunch time
• Interactions with pharmacy employees and managers

These reviews are individual reader reports. They do not prove that every Fry’s location, pharmacy, pickup department, manager, or employee provides the same experience.

Some existing reviews contain assumptions about employee intent, store revenue, company motives, or management competence. Reviews are most helpful when they focus on:

• What the customer personally observed
• The store and date
• The product or service involved
• The response from the store
• The support routes attempted
• Whether the complaint was resolved

Do not publish private employee information, complete financial details, pharmacy information, loyalty credentials, home addresses, or unsupported accusations about illegal conduct.

About Fry’s Food Stores

Fry’s Food Stores traces its history to 1954 and operates under the Fry’s Food Stores and Fry’s Food and Drug names in Arizona.

The chain sells:

• Fresh produce
• Meat and seafood
• Bakery and deli products
• Packaged groceries
• Dairy and frozen foods
• Health and beauty products
• Household merchandise
• Flowers and gift items
• Prescription and over-the-counter products at pharmacy locations
• Fuel at participating locations

Fry’s also provides digital coupons, pickup, delivery, loyalty points, fuel savings, gift cards, pharmacy services, and other Kroger-family programs.

Fry’s Competitors and Related Corporate Office Pages

Customers comparing Arizona grocery stores and corporate complaint routes may also find these pages useful:

• Kroger Corporate Office
• Safeway Corporate Office
• Albertsons Corporate Office
• Walmart Corporate Office
• Whole Foods Market Corporate Office
• Natural Grocers Corporate Office

Official Fry’s and Kroger Resources

• Official Fry’s Food Stores Website
• Fry’s Customer Service and Live Chat
• Submit Fry’s Customer Feedback
• Fry’s Store Locator
• Fry’s Freshness and Quality Guarantee
• Fry’s Points Program
• Fry’s Pharmacy
• Fry’s Recall Alerts
• Kroger Family Careers
• Kroger Division Offices
• Kroger Vendor and Supplier Information

Frequently Asked Questions About Fry’s Corporate Office

Where is the Fry’s corporate office?

The Fry’s corporate office and Arizona division headquarters is located at 500 South 99th Avenue, Tolleson, Arizona 85353.

What is Fry’s corporate office phone number?

The Fry’s corporate office phone number is 1-623-936-2100.

What is the Fry’s corporate number?

Call 1-623-936-2100 for the Fry’s Food Stores of Arizona division office in Tolleson.

What is the Fry’s customer-service phone number?

Fry’s customer service can be reached at 1-800-KRO-GERS, or 1-800-576-4377.

What time does Fry’s customer service close?

National Fry’s telephone customer service closes at midnight Eastern Time Monday through Friday and at 9:30 p.m. Eastern on Saturday and Sunday.

What time does the Fry’s customer-service desk close?

Customer-service desk hours vary by location and may be shorter than the store’s hours. Call the specific Fry’s store for its current desk schedule.

How do I file a Fry’s corporate office complaint?

Start with the store manager, then call 1-800-576-4377 or submit the official customer-comments form. If the issue remains unresolved, call the Fry’s corporate office at 1-623-936-2100 and provide the existing case number.

Does Fry’s have a separate complaint-department number?

Fry’s does not currently publish a distinct complaints-department number. Use national customer service, the online comments form, the store manager, or the corporate office.

Is the Fry’s Food corporate office in Tolleson?

Yes. Fry’s Food Stores of Arizona, Inc. lists its division office at 500 South 99th Avenue in Tolleson.

What is the Fry’s Food and Drug corporate office?

Fry’s Food and Drug is another name used for Fry’s grocery and pharmacy locations. The Arizona division office is at 500 South 99th Avenue, Tolleson, AZ 85353.

Is Fry’s Food Stores owned by Kroger?

Yes. Fry’s Food Stores is part of The Kroger Co. family of grocery businesses.

Who is the president of Fry’s Food Stores?

Ken DeLuca is the president of Kroger’s Fry’s Division.

Who is the CEO of Kroger?

Greg Foran is the chief executive officer of The Kroger Co.

How many Fry’s grocery stores are there?

Fry’s currently reports 131 grocery stores, all located in Arizona.

How do I contact a local Fry’s store?

Use the official store locator to find the location’s telephone number, address, grocery hours, pharmacy hours, fuel-center hours, and available services.

How do I get a Fry’s refund?

For an in-store purchase, return to the store with the item and receipt. For eligible pickup or delivery purchases, use purchase history in the website or app or call customer service.

How long does a Fry’s refund take?

Fry’s states that a confirmed refund generally takes five to seven business days to reach the applicable payment method.

How do I complain about expired food from Fry’s pickup?

Stop using the item, preserve the product and packaging, photograph the date and condition, and contact the preparing store. Escalate through customer service when the store does not resolve the complaint.

What is the Fry’s pharmacy support number?

For My Prescriptions support, call 1-855-489-2502. For general pharmacy assistance, call 1-800-576-4377 or contact the local pharmacy.

What is the Fry’s gift-card customer-service number?

Fry’s currently directs general gift-card questions to 1-800-576-4377. Some prepaid cards have separate issuer-controlled support numbers printed on the card.

What is the Fry’s Human Resources phone number?

Fry’s does not publish a dedicated public HR number. Applicants should use Kroger Family Careers, and current employees should use their manager and internal associate resources.

Can the Fry’s corporate office help with a job application?

The corporate office is not the primary job-application route. Search and apply through the official Kroger Family Careers website.

Is Fry’s Food Stores the same company as Fry’s Electronics?

No. Fry’s Food Stores is the Kroger-owned Arizona grocery chain. It is separate from the former Fry’s Electronics business.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has published company headquarters, corporate contact, complaint, and consumer-review information for many years.

This page distinguishes the Fry’s corporate office from national customer service, local store customer-service desks, pharmacies, pickup and delivery support, refunds, rewards, gift cards, fuel centers, careers, Human Resources, and Kroger’s parent-company office.

Corporate addresses, telephone numbers, executives, store counts, customer-service hours, refund procedures, rewards terms, and department contacts can change. Verify important information through Fry’s or Kroger before sending documents, traveling to an office, transferring a prescription, or making a financial decision.

Page Update Note

This Fry’s corporate-office page was updated to strengthen coverage of Fry’s corporate office, Frys corporate office, Fry’s corporate number, Fry’s corporate office phone number, Fry’s Food corporate office, Fry’s corporate office complaints, customer-service hours, customer-service desk, and Human Resources searches.

The update also verified the Tolleson division address and phone number, removed the unverified “press #1” instruction, added current customer-service hours, updated Fry’s division and Kroger leadership, confirmed the current Arizona store count, preserved and optimized the existing image, and added current complaint, refund, pharmacy, pickup, delivery, points, gift-card, fuel, recall, career, and HR guidance.

Last Updated: July 20, 2026

Share Your Experience with Fry’s Food Stores

Have you contacted a Fry’s store, customer service, pharmacy, or the Fry’s corporate office? Share a factual review below and include:

• The store city and state
• The approximate date
• The product, order, pharmacy, fuel, or service involved
• The support routes you tried
• Whether Fry’s responded
• How the matter was resolved

Focus on what you personally observed and how the company responded. Do not publish complete card numbers, pharmacy details, prescriptions, rewards credentials, gift-card numbers, employee home addresses, private employment records, or unsupported allegations about criminal or illegal conduct.

Disclaimer

CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by, or operated by Fry’s Food Stores of Arizona, Inc., Fry’s Food and Drug, The Kroger Co., any Fry’s store, pharmacy, fuel center, delivery provider, payment-card issuer, gift-card issuer, manufacturer, or employee.

CorporateOfficeHeadquarters.com cannot access purchases, refunds, pickup or delivery orders, prescriptions, pharmacy records, loyalty accounts, gift-card balances, job applications, employee schedules, payroll records, security footage, or customer-service cases. Company names, trademarks, addresses, telephone numbers, executives, policies, and support routes belong to their respective owners and may change.