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Safeway, Can I get my refund Please? Please refund my money and I will cancel my Fresh Pass. I’ve contacted Safeway five times about my refund that hasn’t been processed from 4/4/25. The delivery was horrible and incomplete. It’s taking days to get my money back. I want nothing to do with Safeway after this. The whole situation is disrespectful.. My grocery money has been held up because of one mistake that nobody wants to fix. $90 is a lot of money to me. This is sad and unnecessary and a huge lack of respect for customers, their money and their time.

Safeway, Friendliness! We shop the Prescott stores, and consistently, the Safeway workers are helpful and very friendly. Always a pleasure shopping at Safeway. By contrast, the Prescott Fry’s stores are not so friendly.

Safeway, Pharmacy goes inactive when manager is on vacation. It is hard to tell what the pharmacy sells because it goes inactive when the manager is on vacation. Hard to tell if they have had any experience or understanding what it like to be ill. Customer service gone when the manager is out.

Safeway, Closed Early! I just arrived at Safeway in Gellert in South San Francisco. The posted time to close is 12:00. I arrived at the front door at 11:47. A man of Asian decent told the girl at the door don’t let anyone in as I aporoached. Then told her to lock it. I said it’s before 12 he said that’s right. Poor customer service is one thing acknowledging to my face is more than bad customer service it is explicitly rude. Although our family only spends between $55000 and $75000 a year at your store I and my extended family will no longer be visiting your stores.

Safeway, Willits, CA, Outdated Card Readers. Recently, California issued thousands of new EBT cards, but the Willits Safeway still has outdated card readers. These old, worn-out machines are unable to process the new EBT cards using chip, tap, or swipe methods. While cashiers can manually enter the 16-digit card number as a last resort, this is not a sustainable solution. The manager of Willits Social Services has contacted Safeway management numerous times, requesting updated card readers. Despite these repeated requests, there has been no progress. It’s unacceptable that Safeway continues to operate with inadequate equipment, making it difficult for EBT users to access essential goods. Safeway management needs to address this issue promptly. Date: 3/25/2025