Reach FTD Corporate Office 

I worked for Safeway for 30 years and I was always proud to say I worked for Safeway. I was a deli mgr. for 27 of those years and ran a deli I was proud of. We gave good customer service and tried to help the customer however we could. In the past year, service has gone downhill and cleanliness and service are going by the wayside. For example, I was in the Frederickson store yesterday and wanted a chicken breast. I was told, “Sorry, we don’t make breasts on Monday when we have our dark meat special.” Another time I was in the store and it was 1:00 and I wanted a sandwich made. I was told, “Sorry, we don’t make sandwiches this time of day.” What has happened to customer service? What happened to Make the customer happy? What happened to “Give the customer the pickle? I went into the Spanaway store a few months ago and I was embarrassed for Safeway! That deli was filthy! You couldn’t even hardly see through the glass on the hot cases! The pans were encrusted with brown cooked-on grease. I don’t know how that deli passes the health inspections! I talked to the store mgr. for about 1/2 an hour and told him how to get the glass clean with hot soapy water and some elbow grease. My glass always shined. I went back into the store last week and no improvement. I will never buy anything from that deli. I live 5 min. away and won’t go in there unless it is an emergency. Some training on customer service and cleanliness will go a long way for your company. The way it is now I am embarrassed to say I worked in your delis. I have worked in 8 of your delis and I think a lot more attention needs spent on service and cleanliness. I hope to see a difference soon or you will be losing me as a faithful customer and retired employee.

Dear Mr. Cole,

I was excited when I heard you joined FTD, and continued using your service despite my initial doubts. However, I’ve noticed that your fees keep increasing without providing enough returns for my small Eastern Ontario business. As a rural florist, high delivery costs and product expenses mean I barely break even. I received only $323.13 out of $620.71 for six orders in April, losing 65%. I’ve lost thousands over the years, and your pricing and fee structure needs to better support small rural businesses like mine. Please reconsider.