Just Flowers is an online flower and gift delivery company based in the Los Angeles area. The company arranges floral deliveries through participating florists and suppliers and also offers gift baskets, plants and other gifts for delivery in the United States and internationally.
This page provides the current Just Flowers mailing address, customer-service phone number, ordering number, email and online order-inquiry resources, along with information about delivery problems, cancellations, refunds and complaint escalation.
Important contact update: Older Just Flowers corporate listings identify 11999 San Vicente Boulevard, Los Angeles, CA 90049 and 1-800-290-5919 as headquarters information. Just Flowers’ current official website instead publishes 8605 Santa Monica Blvd, PMB 68567, West Hollywood, CA 90069 as its mailing address and 1-800-777-1911 as its primary Customer Service number.
Just Flowers Corporate Office and Customer Service
- Company: Just Flowers, Inc. / JustFlowers.com
- Current Just Flowers Mailing Address: 8605 Santa Monica Blvd, PMB 68567, West Hollywood, CA 90069, USA
- Just Flowers Customer Service: 1-800-777-1911
- Order by Phone: 1-800-716-7559
- International Customer Service: 213-867-0630
- International Ordering: 213-634-7733
- Customer Service Email: se*****@*********rs.com
- SMS/Text Support: 323-410-2510
- Order Inquiry: Check an Order or Submit an Inquiry
- Customer Service: Just Flowers Customer Service
- Contact Us: Just Flowers Contact Information
- Guarantee: Just Flowers Guarantee
- Official Website: JustFlowers.com
Where Is Just Flowers Corporate Office?
Just Flowers’ current official website states that the company is based in Los Angeles, California, and publishes the following mailing address:
Just Flowers
8605 Santa Monica Blvd
PMB 68567
West Hollywood, CA 90069
USA
Current California corporate-record information for Just Flowers, Inc. also identifies 8605 Santa Monica Boulevard in West Hollywood as the company’s principal address.
For that reason, this page no longer presents 11999 San Vicente Blvd, Los Angeles, CA 90049 as the current Just Flowers headquarters address.
The West Hollywood address includes a private-mailbox designation, so customers should not assume that it is a walk-in customer-service location. Do not send flowers, merchandise or time-sensitive return packages there unless Just Flowers specifically instructs you to do so.
What Is the Just Flowers Customer Service Number?
The current primary Just Flowers Customer Service number is:
Just Flowers currently lists this number on its Customer Service and Contact Us pages.
Customers can use Customer Service for issues involving:
- Existing orders
- Delivery status
- Missing deliveries
- Incorrect or substituted arrangements
- Product-quality complaints
- Order changes when still possible
- Billing or refund questions
- General customer feedback
Just Flowers also provides an online order-inquiry system that allows customers to retrieve an order using the order ID and telephone number used during the purchase.
What Is 1-800-716-7559?
1-800-716-7559 is currently identified by Just Flowers as its Order by Phone number.
The previous CorporateOfficeHeadquarters.com page incorrectly labeled this number as Customer Service.
Customers seeking help with an order that has already been placed should normally use 1-800-777-1911 or the online order-inquiry system instead.
What Is 1-800-290-5919?
1-800-290-5919 appears in some current Just Flowers policy information, including the company’s Privacy Policy and Guarantee pages.
Those pages refer to the number for certain customer-service feedback and order-change or cancellation matters.
However, Just Flowers’ current main Contact Us page identifies 1-800-777-1911 as Customer Service and does not describe 1-800-290-5919 as a corporate headquarters telephone number.
For that reason, this page no longer labels 1-800-290-5919 as the Just Flowers HQ number.
Just Flowers Customer Service Email
Just Flowers currently publishes se*****@*********rs.com for customer-service inquiries.
For an existing order, the company’s online inquiry system may be more useful because it connects the request directly with the order record.
When emailing about an order, include enough information to identify the transaction but avoid placing complete payment-card information in the message.
How to Check a Just Flowers Order
Just Flowers provides an online order-inquiry system for customers who need to check a current or previous order.
The system asks for:
- The Just Flowers order ID
- The telephone number used when placing the order
After retrieving the order, customers can review order information and create an inquiry regarding that transaction.
Use the official Just Flowers Order Inquiry page rather than posting an order number publicly.
What to Do if Just Flowers Did Not Deliver an Order
If an arrangement or gift has not arrived when expected, first check the order status and confirm that the recipient’s address and telephone number were entered correctly.
Then:
- Check the online order record: Use the Just Flowers inquiry system.
- Contact Customer Service: Call 1-800-777-1911.
- Confirm the delivery information: Verify the recipient’s address, requested delivery date and contact number.
- Ask whether delivery was attempted: A florist may have attempted delivery or contacted the recipient.
- Request an explanation: Ask whether the order is delayed, being redelivered or otherwise still in process.
- Keep documentation: Save order confirmations, messages and customer-service responses.
Just Flowers’ delivery policies state that delivery at an exact time generally cannot be guaranteed. Weekend and holiday availability can also differ by location and florist availability.
Just Flowers Same-Day Delivery
Just Flowers advertises same-day flower delivery when the product, location, florist availability and ordering time allow it.
The company’s current delivery policies contain specific cutoff times that can vary by day and whether delivery is going to a residence or business.
Same-day availability does not mean delivery at a guaranteed exact hour. Just Flowers states that it will attempt to honor requested time frames but generally cannot guarantee specific delivery times.
Major holidays such as Valentine’s Day and Mother’s Day can also involve extended delivery windows because of unusually high order volumes.
Just Flowers Order Changes and Cancellations
Customers should act quickly if they need to change or cancel an order.
Just Flowers states that same-day orders are processed quickly and usually cannot be changed once a florist has begun processing the order, the arrangement is in transit or delivery has already occurred.
Current Just Flowers policy pages are not completely consistent about which telephone number to use for a cancellation or change. Because of that, the safest current route is to:
- Call Customer Service at 1-800-777-1911 immediately
- Retrieve the order through the online inquiry system
- Follow any order-specific instructions provided by Just Flowers
The older 1-800-290-5919 number continues to appear on the company’s Guarantee page for certain order-change requests, while another delivery-policy page references 1-800-716-7559. This is another reason the old 1-800-290-5919 number should not be presented simply as the company’s headquarters telephone number.
Just Flowers Guarantee and Product Complaints
Just Flowers publishes a satisfaction guarantee covering its floral arrangements and gifts.
The company’s current Guarantee page asks dissatisfied customers to contact Just Flowers within seven days of delivery so the company can attempt to resolve the issue.
If there is a problem with the flowers or gift, keep:
- The order number
- Delivery date
- Product name or description
- Photographs of the arrangement when relevant
- Information about missing add-on items
- Previous customer-service correspondence
Contact Just Flowers promptly rather than waiting until flowers have naturally declined in condition.
Just Flowers Refunds
Whether a customer qualifies for a refund, replacement or another resolution depends on the circumstances and Just Flowers’ current policies.
The company’s payment information states that once a refund is issued, it is normally processed within approximately one to four business days, depending on the customer’s financial institution.
Keep any refund-confirmation email or case information until the credit appears on the account.
If a promised refund has not appeared after the expected processing period, contact Customer Service and provide the date the refund was approved.
How to Escalate a Just Flowers Complaint
If the first customer-service contact does not resolve the issue, use a clear written timeline when requesting additional review.
- Retrieve the order: Use the online inquiry system so the complaint is associated with the correct transaction.
- Contact Customer Service: Call 1-800-777-1911.
- Document what happened: Include the requested delivery date, actual delivery status and product issue.
- Keep photographs: Photos can be useful for quality, substitution or damage complaints.
- State the resolution requested: Explain whether you want redelivery, replacement, refund review or another remedy.
- Request additional review: Ask for the issue to be escalated if the first response does not resolve it.
- Use email when appropriate: Written correspondence can be sent to se*****@*********rs.com.
Just Flowers Florist Network
Just Flowers does not personally deliver every floral order from a single company-owned flower shop. The company works with florists and floral suppliers to fulfill orders in different markets.
This arrangement means an order problem can sometimes involve both Just Flowers and the local florist assigned to fulfill the delivery.
Customers should still begin with Just Flowers Customer Service because the order was placed through JustFlowers.com and Just Flowers can review the transaction and fulfillment status.
Florists interested in receiving Just Flowers orders have a separate business contact and should not use the consumer complaint process for partnership questions.
About Just Flowers
JustFlowers.com says it has been in the floral and gift business since 1996 and is based in the Los Angeles area.
The company offers products including:
- Flower arrangements
- Roses
- Funeral and sympathy flowers
- Birthday arrangements
- Plants
- Gift baskets
- Balloons and add-on gifts
- International floral delivery
Just Flowers works with participating florists and gift suppliers rather than operating solely as a traditional neighborhood florist.
Just Flowers Competitors and Related Corporate Offices
Just Flowers competes with other national flower-ordering platforms, florist networks and online gift-delivery companies.
- 1-800-Flowers Corporate Office — national flower and gift delivery company
- FTD Corporate Office — flower-delivery network and online floral retailer
- Teleflora Corporate Office — floral network using participating local florists
Just Flowers also competes with independent local florists and other online flower-delivery services.
Just Flowers Reviews on CorporateOfficeHeadquarters.com
There are currently two visible reader reviews on this Just Flowers CorporateOfficeHeadquarters.com page.
A May 2025 reviewer describes ordering flowers for Mother’s Day and says the order was not delivered. The reviewer also reports difficulty reaching Customer Service and says the telephone line that answered was focused on taking new orders.
An April 2025 submission is a brief complaint describing the company’s customer service as terrible but does not provide additional details about the underlying transaction.
Because only two firsthand reviews are currently visible, there is not enough CorporateOfficeHeadquarters.com feedback to establish broad positive or negative customer-service, delivery or product-quality trends for Just Flowers.
Frequently Asked Questions
Where is Just Flowers headquarters?
JustFlowers.com says it is based in the Los Angeles area and currently publishes a mailing address of 8605 Santa Monica Blvd, PMB 68567, West Hollywood, CA 90069. Current California corporate-record information also places Just Flowers, Inc. at 8605 Santa Monica Boulevard.
Is 11999 San Vicente Boulevard still the Just Flowers corporate address?
11999 San Vicente Boulevard appears in older Just Flowers listings, but the company’s current official website publishes 8605 Santa Monica Blvd, PMB 68567, West Hollywood, CA 90069 as its mailing address.
What is the Just Flowers customer service number?
The current primary Customer Service number is 1-800-777-1911.
What is the Just Flowers order phone number?
Just Flowers currently lists 1-800-716-7559 for placing orders by telephone.
What is 1-800-290-5919?
The number appears on certain current Just Flowers policy pages for customer feedback and some order-change matters. It is not currently identified on the main Contact Us page as the company’s corporate headquarters phone number.
What is the Just Flowers email address?
Customer Service can be reached at se*****@*********rs.com.
How do I check my Just Flowers order?
Use Just Flowers’ online inquiry page and enter the order ID and telephone number associated with the purchase.
Can I cancel a Just Flowers order?
Cancellation may be possible before the order has been processed. Same-day orders are handled quickly, and orders already being prepared by the florist, in transit or delivered generally cannot be canceled. Contact Customer Service immediately.
What should I do if my Just Flowers order was not delivered?
Check the online order status, verify the recipient information and contact Customer Service at 1-800-777-1911. Keep your order confirmation and any delivery messages.
How long does a Just Flowers refund take?
Just Flowers states that once a refund is issued, processing normally takes one to four business days depending on the financial institution.
Does Just Flowers guarantee exact delivery times?
No. Just Flowers states that it will try to accommodate requested time frames but generally cannot guarantee an exact delivery time.
How do I file a complaint with Just Flowers?
Start with Customer Service at 1-800-777-1911 or submit an online order inquiry. Keep the order number, delivery information, photographs and correspondence, clearly state the resolution requested and ask for additional review if necessary.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, telephone numbers, customer-service contacts, complaint-escalation information and firsthand reader reviews. This Just Flowers page distinguishes the company’s current West Hollywood mailing address from older Los Angeles listings and separates Customer Service, ordering and older policy telephone numbers.
Page Update Note
This Just Flowers page was updated on August 19, 2026, to replace the older 11999 San Vicente Boulevard listing with the current 8605 Santa Monica Boulevard mailing information, update the primary Customer Service number to 1-800-777-1911, correctly identify 1-800-716-7559 as the order-by-phone number, explain the continuing but limited use of 1-800-290-5919 on Just Flowers policy pages, add current email and order-inquiry resources, clarify delivery, cancellation and refund procedures, remove the misleading corporate-office image, verify relevant floral-industry links and summarize the two visible CorporateOfficeHeadquarters.com reviews.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Just Flowers, Inc., JustFlowers.com, any participating florist, delivery service or gift supplier. This page is provided for informational, review, complaint and feedback purposes.
Corporate and mailing addresses, telephone numbers, delivery policies, guarantee terms, service fees, refund procedures and support methods can change. Confirm time-sensitive and order-specific information directly through Just Flowers before mailing documents, canceling an order or providing private information.
Just Flowers Complaints, Reviews and Feedback
Have you contacted Just Flowers Customer Service, used its online order-inquiry system or dealt with a florist fulfilling a JustFlowers.com order? Share a firsthand review below. Useful feedback may address delivery timing, missing orders, substitutions, flower quality, refunds, cancellations, billing or customer-service response.
Describe what happened, approximately when it occurred, which Just Flowers support route you used and how the company responded. Do not publish complete order numbers, payment information, recipient addresses, passwords or other sensitive personal information.