TeleFlora Corporate Office Headquarters
Teleflora LLC
11444 W. Olympic Blvd., 4th Fl.
Los Angeles, CA 90064 USA
Corporate Phone Number: 1-310-231-9199
Fax Number: 1-310-966-3658
Customer Service Number: 1-800-835-3356
TeleFlora Corporate Office Headquarters
Teleflora LLC
11444 W. Olympic Blvd., 4th Fl.
Los Angeles, CA 90064 USA
Corporate Phone Number: 1-310-231-9199
Fax Number: 1-310-966-3658
Customer Service Number: 1-800-835-3356
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I wish I had read these comments before purchase. This absolutely the worst floral place. Tried to send my mom flowers for Valentine's Day. They were never delivered. I didn't receive a call or email. I have yet receive my money back. I asked for a supervisor and the person said she was a supervisor. I asked for someone else and she pretended to ask for a supervisor and her voice was exactly the same. Will definitely report them to the better business bureau. A group of thieves is what they are.
ANYONE THAT KNOWS SOMEONE THAT COULD PUT THESE PEOPLE OUT OF BUSSINESS NEEDS TO, THESE PEOPLE KNOW EXACTLY WHAT THEY ARE DOING.SO DISGUSTING THAT THEY ARE STILL DOING THIS,ITS BEEN 5 YEARS SINCE THEY SCREWED ME OVER WITH FRADULENT LIES.
WHY ARE THEY ABLE TO DO THIS TO PEOPLE!!!!!!!!!!!!!!!
Why wont anyone stop this company,isnt there laws in place that deal with fraudulent businesses?Why are they getting away with peoples money and ruining occasions for flowers.I can't believe they are in business after this many complaints with all with the same problems.Why does Fingerhut even represent these people,cuz they thi k they are dealing with poor people with no credit that they can dupe.
I just got off the phone with customer service. I am so angry that I could scream. I ordered a $70 arrangement for my mother for Mother's Day. The arrangement I ordered was all yellow in a clay pot with lilies and roses. What was sent was a Dollar Store white plastic pot with an arrangement was mostly white lilies with a few yellow roses in it. Looks like a kindergartner put it together. Customer service says the best they can do is offer me 40% off my next order. MY NEXT ORDER? What about this embarrassing arrangement you sent now???? Also, they will not give you the name of the shop where the flowers came from. Company policy. Right. I will not give up. I want my money back. All of it! DO NOT DO BUSINESS WITH TELEFLORA – EVER!
Never ever again!!! I ordered a beautiful topiary, called Yellow Fellow, premium size for my mom and they took it upon themselves to send a vase with flowers and not what I had ordered…..who does that? Unreal…..you order one thing and they send something totally different. If there's an issue with an order they should email/phone the customer and have them select another item rather than select whatever and send it along without any notice. My mom sent me a text of what they delivered…I was livid. I will never order from them again and will certainly pass along my bad experience. This is not the end for me….I'm taking this further.
OMG – I just wrote a post about Yellow Fellow. I ordered the deluxe Yello Fellow for my Mom and it's mostly white lilies with a few yellow roses thrown into a white plastic pot. And I do mean thrown in. It's an embarrassing mess.
Ordered a plant for a funeral, to be delivered 2/13/17. They called me on THURS. 2/16/17 to tell me they didn't make the delivery because they were so busy with valentine day orders. I didn't order roses, but african violet plant. YIKES. They wanted to know if they could send it now but – the funeral was 2 days ago!!! To late now!!! Will never use them again, and I hope I get my money back!
These people are as greedy as they come. The violate every
rule of common decency. As a florist who has been a member of
this service for 25 years, I recently suffered a heart attack which
put me behind in covering the day to day aspects of my business. Despite telling them of my medical condition they informed me that they would be stopping my membership. Good !
Good riddance ! But how about some sort of expression of concern
about my heart attack. Someone needs some training in customer
service. If I treated my customers like that I would be out of business. Sham on you ! I hope what goes around comes around.
NEVER EVER Buy flowers here and let me explain why. I was so happy to order these really nice flowers from teleflora and they are called Heart and Soul and I ordered them because of the design. It was a heart shaped design and i ordered the premium version of the flowers and as per the description it clearly states that it is supposed to be all roses and what i received was some roses mixed with carnations and the wrong vase that was pictured and it was in the shape of a circle not a heart. Here comes the worse part of my experience. I went to the florist right after my wife got the flowers and showed the lady there and she agreed that it was wrong. I told her to have the owner call me and she did and when i explain my problem to her she had the F**** nerve to say i get what i pay for and i did not spend $125 and if i want to be cheap then that is what i get. Are you F**** kidding me. How dare you say this to me i paid for the best flowers not the little package but the premium package and for her to say i am cheap!!!!!. Then she insisted that the flowers were in the heart shape and i have the photo to prove it so please please do not ever buy from this RUDE RUDE lady she doesnt deserve to be in business
NEVER EVER Buy flowers here and let me explain why. I was so happy to order these really nice flowers from teleflora and they are called Heart and Soul and I ordered them because of the design. It was a heart shaped design and i ordered the premium version of the flowers and as per the description it clearly states that it is supposed to be all roses and what i received was some roses mixed with carnations and the wrong vase that was pictured and it was in the shape of a circle not a heart. Here comes the worse part of my experience. I went to the florist right after my wife got the flowers and showed the lady there and she agreed that it was wrong. I told her to have the owner call me and she did and when i explain my problem to her she had the F**** nerve to say i get what i pay for and i did not spend $125 and if i want to be cheap then that is what i get. Are you F**** kidding me. How dare you say this to me i paid for the best flowers not the little package but the premium package and for her to say i am cheap!!!!!. Then she insisted that the flowers were in the heart shape and i have the photo to prove it so please please do not ever buy from this RUDE RUDE lady she doesnt deserve to be in business
I have been ordering from Teleflora for over two
years now. This company has yet to give me my
15% as advertised for Bouquets. When I call
to inquire about the discount, nobody knows
about a 15% discount. I have probably spent
about over $600.00 a year for special occasions.
I am' a Senior Citizen and I can not have my money
taken away from me that way.
Should have read comments before I ordered. Called a florist many miles from Michigan. Recipient (in the hospital) sent a photo of the flowers and they were not what I had ordered. Talked to the florist directly so I had specified a number on the arrangement from the website. It was an OK bouquet, but not what I wanted to send. Colors were wrong and not as full as the Teleflora photo. No more Teleflora.
I could not be more dissatisfied with this service. I ordered flowers on June 20th, 2016 for a friend in the hospital, today is July 26, 2016 and she is yet to receive them. In all fairness, there were some issues, so she was in the ICU for longer than expected, so we rescheduled the delivery for the following Tuesday. I called later, in the following week (12 days later), still no delivery. I began email communication with their support which appeared to be a canned message with a few words tweaked here and there. The contact received from their email support was July 5th, 14th, 15th, 21st, 22nd. All messages stated "we need to confirm delivery with our florist" then went as far as to blame the hospital for delivery, stating it's up to the hospital staff to deliver flowers.
1. Exactly how long does it take to confirm something was delivered? It's been 35 days since my order was placed and a full 2.5 weeks since the re-delivery was scheduled and 4 days with the "complaint" Teleflora support supposedly put in for me regarding this order.
2. why do you request a room number if you leave flowers at the front desk?
3. Why have I had to request a refund twice and not receive a response?
4. I've submitted a facebook complaint, just for the sake of receiving a response and nothing.
5. I placed an order with ProFlowers and they've not only already delivered my order but provided me FREE expedited shipping after I gave them this sob story of a fiasco. If they can deliver in 2 days, why can't you deliver in 35? 20? 14? or 4?
You claim in every email that my satisfaction is of utmost importance, yet every one of my inquiries has been disregarded and I'm now writing this review and complaining on Facebook and most likely filing a complaint with the BBB to get my refund for goods not delivered. I do not want this service, do not want the order, just want my refund.
All of the comments are so true. No sense in repeating. Mother's day fiasco. Let see if I get my money back.
I ordered my mother flowers for her 60th birthday a week in advance. I recieved the confirmation it was hand delivered at 7:09pm eastern time. I called my mother which is an hour behind central time and she did not get them. They were not left outside either. I called Teleflora and was on hold for 45 minutes. I hung up and wrote an email. The next morning no response. I called Teleflora and they put me on hold but could not reach the florist but will send a message to deliver the flowers asap. I called Teleflora again and waited to see if they could contact the florist. The florist did not pick up so I wanted to cancel the order, but customer service reassured they can cancel this order with the florist and place a new one with a new florist. I called back an hour later after finding out I was charged for a service fee that was not charged on my firt order with a promo code. Come to find out, Telelfora did not find another florist. I gave up and demanded a refund. The second order was indeed cancelled. However, the initial order was not refunded on my credit card. My mother waited for flowers for 2 days and recieved nothing for her 6oth birthday. Thank you for this awful experience Telelfora. Your company SUCKS!!!!!!!!!!! Give me my money back!!!!!!!!
ordered from Colorado Springs Florists through TelaFlora and ordered a $60 Bonsai TREE in a 14" square ceramic container – what was sent was a 10 inch PLANT in a cheap small ugly basket. Called and Colorado Springs Florist said they substituted – I said "you substituted a cheap small plant for a TREE???? That is called BAIT AND SWITCH AND A LAWSUIT", They said they would go PICK IT UP and refund in the next few weeks – Telaflora is this who you do business with???? – going out on Yelp – FB and all social medias available – shame on YOU both – BAD!!! you may have gotten away with it for a whole but it catches up and I hope to see your company fail soon very soon and it will if you don't choose your company's suppliers better.
Hello my name is elizabeth carnegie I was supposed to work for this company and the girl amber I was emailing back and forth totally lied to me and didn't tell me I needed both headsets for the training that started today then she says that she did I asked if there was another day next week scheduled and then she said sorry looks like this job won't work out for u like really don't give me a chance to get the headset bad customer service skills
Someone sent me flowers when my daughter died. I will never know who to thank for the lovely gesture because the card contained no name. I called the local florist (who delivered the ugly wilted bouquet at least 2 days late) and was told to call the 800 number, give them the order number and the information about the sender could be obtained. LIARS ALL! I was told it was against the 'law' to give out the sender's information. Basic BS 101. I was referred back to the local crappy florist & was told she could provide the sender's information. Basic RunAround 101. I will tell everyone I know about my experience with both the local florist and Teleflora. Maybe the Teleflora corporate board should read all of these comments and wake up that there are ZERO positive statements about the company, their customer 'service' and the florists they contract with. Shame on all! My deepest sympathy to anyone who fails to read and heed the reviews here.
I guess I should've read this before I ordered. I had numerous problems with this company. The call center is being manned by people that hardly understand me and I can barely understand them! I don't know how they stay in business except that people just don't realize it. It took me 4 calls to just figure out who the florist is that they sent the flowers to be delivered to my stepmom. I thought I'd stay on top of it this time as the last order that I placed last minute had caused so much stress for my family that it ruined their day! Best suggestion is to take the time and look for florists near where you are sending them and avoid them all together.
ordered from Colorado Springs Florists through TelaFlora and ordered a $60 Bonsai TREE in a 14" square ceramic container – what was sent was a 10 inch PLANT in a cheap small ugly basket. Called and Colorado Springs Florist said they substituted – I said "you substituted a cheap small plant for a TREE???? That is called BAIT AND SWITCH AND A LAWSUIT", They said they would go PICK IT UP and refund in the next few weeks – Telaflora is this who you do business with???? – going out on Yelp – FB and all social medias available – shame on YOU both – BAD!!! you may have gotten away with it for a whole but it catches up and I hope to see your company fail soon very soon and it will if you don't choose your company's suppliers better.
I feel, in light of all of the above stories and comments, that there is little need to explain how unsatisfactory our dealings have been with Teleflora. The arrangement delivered barely resembled the arrangement ordered and the florist used much cheaper products. When I called I was told that Teleflora allowed substitutions. I called Teleflora — and like many others – received no satisfaction there after having been on the phone for quite a while. The florist also refused acceptable resolution, and that only makes sense when you think about it… two thieves working together to rip off unsuspecting customers and put undeserved money in their own pockets. I will never use Teleflora again.
I feel, in light of all of the above stories and comments, that there is little need to explain how unsatisfactory our dealings have been with Teleflora. The arrangement delivered barely resembled the arrangement ordered and the florist used much cheaper products. When I called I was told that Teleflora allowed substitutions. I called Teleflora — and like many others – received no satisfaction there after having been on the phone for quite a while. The florist also refused acceptable resolution, and that only makes sense when you think about it… two thieves working together to rip off unsuspecting customers and put undeserved money in their own pockets. I will never use Teleflora again.
Sure wish I would have read this before going through a similar circumstance. The employees are unprofessional and I predict they are either selling personal information or are just too stupid to process a credit card order. You would think the "bright bulb" CEO of this company would realize there's an issue after so many complaints. Surely their bottom line is thinning! I immediately contacted my credit card company only for them to tell me that no inquiries had been made on my credit card after three different representatives stated that they attempted to charge my card for the order. Ironically another vendor (reputable) was able to charge my card for a Christmas gift I ordered at the same time I ordered the flowers. I certainly don't know how they stay in business as I was reading the comments and this has been going on with them for years! I will definitely go to their competitors from now on!
DON'T BUY FROM TELEFLORA!!!! I ordered flowers 2015 for my niece and they sent the wrong product. They also skimped on the flowers. It looked nothing like what we requested. They stated that they would give me a discount for 50% on my NEXT order, which I have to use in 6 months. No think you! I won't ever use them again. The BBB has hundreds of complaints against them and they are not credited with the BBB. They have a very low rating. DON'T WASTE YOUR MONEY. I predict that they will be out of business soon.
October 8, 2015 at 9:07 PM
They are the bigger scammers ever…PLEASE DO NOT DO BUSSINESS WITH THEM!…. read the Wunderousblogger comment and you will understand how lousy and crappy this people are at their business..
I ordered Father's Day arrangement that was to be delivered to my husband's work place. What was delivered was NOT AT ALL what I ordered. It was as if the order we got was someone else's flowers. Nothing was like what I ordered, not the container, and definitely not the flowers. I was not called or even emailed of any type of substitution or change. Customer service was no help, and I was totally unsatisfied after getting off the phone with them. I called Teleflora's corporate office t register a complaint and am currently waiting to hear from them. I wish I had read all the comments about this company before I ordered from them. If I had I would not have ordered from them. All I know is that Teleflora got what it wanted, and that was my money. I, on the other hand did not. I am extremely unsatisfied with this company, and see that customer satisfaction is not of great importance to them. Will not order from them again, EVER .
I ordered flowers for my mom for Mother's Day and treated myself to some as well. I ordered the "Upsy Daisy" arrangement. It was a beautiful yellow vase with a yellow and white gingham checked ribbon bow around the vase. It was filled with beautiful yellow and white daisies and some greenery. Unfortunately it only looked that good in the online photo. When I received it it had more greenery than daisies, no yellow vase and no gingham checked ribbon bow. I got right on the phone and called Teleflora only to be on hold for 30 minutes, due to their "high volume" of calls. The customer service rep was nice enough but it would've been so much better if she could've understood what I was saying. She kept telling me should would credit my account 10% and I kept telling her no, I'd like to get what I ordered! After several failed attempts at this, I asked for a supervisor, was put on hold for 15 minutes and then disconnected. This rep just did not want to deal with this. I then called the florist who did the arrangement and talked to them about it. Their response to me was that Teleflora offered me a second choice if what I selected was not available. And they say I chose what was sent to me. Well, somebody's lying somewhere because that never happened! So in the end I called my bank to put a stop on my debit card concerning Teleflora. It's not what I ordered, it was all handled so poorly by Teleflora and I'm really ticked off about the whole thing. Never will I order flowers from any online service again! I can only hope and pray that my Mom's flowers were okay. The saying goes "what you see is what you get" but definitely not in this case.
Sorry Company to order flowers from placed order was told would receive on the 13 then was sent email that could not send so changed to 14 and was assured i would get order never arrived called them they said it had been canceled ,But they never bothered to call me and let me know and yes it was paid for .Will never use this Company again sorry service
A terrible excuse for a wiring company! I ordered flowers for my girlfriend and had to cancel, a WEEK AGO. I still have not received that money and probably never will. I will be going to the bank on Monday to sort things out. I'm officially DONE with Teleflora!!!
they are horrible!!!Do not bother "trying to order from them
This company sucks!!! I do not recommend anyone to order anything from this company. They did not deliver the flowers my boyfriend ordered for me and refused to give him back his money the next day stating that they contacted me and they would have it delivered. I gave them specific instructions and they did not follow it. Instead they left my flowers at a post office that will be closed for the weekend. When I called them the manager at that branch is going to tell me they deliver tons of flowers daily and I can tell that piece of sh*t…I stopped him right there and cursed him out. I strongly recommend that No one does business with this company. Customer service sucks!!
Wow, I knew all this, why? I worked for them.. Here is how the whole thing went. Put in an app, was asked to send in ID's and sign a statement and email it back that I was who I said I was. ( realize anyone can email doctored ID’s) So after they did a CBI on me, I signed a statement that my ID was valid, emailed it & was offered 3 days training via audio web cam. Again, they have not laid human eyes on me in person to date. I was tossed on the phone on day 4. I had no clue what I was doing. I had three screens of data fields to enter your orders. So , my $38.00 headset never hesitated, as soon as I hung up with one of you the next call was on. I started to feel for you by my tenth call and made the mistake of telling a few of you just how little clue I had. I struggled to not open a vein on my wrist after the calls went from happy orders at XMas to" What the hell happened to my order three days after XMas". I don't blame any of you one iota, we all had it coming to us. Footnote here, I worked at home, sat in my den with my headset a pot of coffee. I am just explaining to all of you who wrote all the negative due cause comments, just why it got so ugly and unbecoming. No excuses just reasons. So, I guarantee you that I paid no mind to your credit card #'s or address or all the confidential information that an unscrupulous person could have taken and used in ways that would scare you from ordering another thing on the net or over the phone. Just realize that the employee screening process at Teleflora was so lax, and that anyone, even a prisoner with a computer could get one of these jobs and work a few weeks, record all your data and then go on a shopping spree and empty your bank accounts. Fortunately I am not that person and because I was so honest with most of you who called to complain around the horrible botch Teleflora did to your order, I was told in a curt email I was not needed for the next holiday campaign at this time. Oh, Teleflora kept me on hold with supervisors to get you help, longer than I kept you on hold. I was told not to tell you how new I was or how little I was taught in three days. Oh, if it is any consolation, Teleflora reneged on the $250.00 bonus promised when they recruited all of us. They got rid of most of us after 3 days of a crash course and 30 days of the Holiday Rush, their hope I suspect is get a ton of people taking a ton of calls, volume, volume = $$$ then let us go and grab another 1000 unsuspecting sods, promise them a bonus and a chance for a part time steady income and pull the rug out from under them, which is so stupid that it would be an insult to stupid people to call them stupid. Honesty is for the birds economically for me and for you given Teleflora's cavalier & unscrupulous business practices. I finally got in touch with Teleflora to say, it would behoove you to train people longer than three days and to allow us the ability to offer discounts or comps when an order goes astray as it was out to do. We, the agents you talked to did try to get what you wanted but that website has a little clause it says if we don't have what you order you have to take what the florist has as a sub unless you stipulate NO SUBS. I was told in no uncertain terms not to mention that, it would slow those phone orders. If you think the other online floral or any call center centered business is different your sadly mistaken. I would suggest finding a florist by the yellow pages, call them on the phone and put the order in & build a relationship with local merchants. They are the last stronghold of humanity in the techno unscrupulous Six Sigma Micromanaging Black Belts Universe . If you want to continue to have a human relationship and a hope of things getting from order to point B. you might heed my warnings. At least when you call XYZ down the road, they know an angry mob could land on their doorstep.
I tried to order flowers and balloon for my mom and i chose a date for them to deliver when I called to find out when was they going to be delivered they said it can't be delivered on the day i chosen and they was sending it to the wrong address i used credit to pay for it so i cancel the order they said that it would take 3 to 5 business days i went past them days i call customer services they have me on hold for over 20 min so i can find out why my money has not been credit back to my account do not use there service because they don't give a damn about you
Do NOT EVER give these people your email address!!! I have repeatedly asked to be unsubscribed from their emails and am told that it will take ten days to stop the emails. Why does it take ten days to stop future emails when you are clicking on a link that should automatically unsubscribe you? I have called customer service twice and asked to be removed. Both times they assured me that the emails would stop. The emails keep coming. Do yourself a favor, use a disposable email…
Terrible customer service. Do not bother ordering from them. My order was not delivered and they did not bother to notify me. It was very stressful just trying to get Mother's Day flowers from them.
Absolutely disgusting organization. NEVER again will I ever order a thing from these rotten Teleflora people and I am going to make damn sure no one I know does either. I called the corporate office and of course, they blew me off and said there was nothing they could do. I called back again, and they left me on hold. They have my money yet no flowers were delivered as promised. I wish I read all the reviews before I used these thieves. Shame on them.
Just absolutely egregious, disgraceful behavior I have experienced for the last half hour trying to order from Teleflora. I came to this page to find the corporate number, because of the treatment I had received FROM A SUPERVISOR at the 1 800 number.
Long story short: I had tried to order online with a 25% coupon code. After the sales person could not help me to make it work, I asked to speak with a supervisor. I could not get her name, as she would not give it to me, however it was at 12 noon approx. ny time 4/23/14..she was INSISTENT that no such code existed, that I was wrong, and that it was from FTD, not Teleflora. I have the coupon in hand, it is from McDonald's, valid until 8/31/14. Code is MCD25. She said no code could begin with the letter M, so I was clearly wrong.
Now, the MOST troubling thing about this is not her ignorance of her own company's coupon, or even her atrocious demeanor. For me, the worst part is that SHE HAD NO DESIRE TO EVEN TRY TO MAKE IT RIGHT, even though SHE WAS IN THE WRONG, and that this woman who represents Teleflora as a SUPERVISOR WOULD LITERALLY STOOP TO HANGING UP ON ME BECAUSE SHE COULDN'T BE BOTHERED TO TRY TO DO HER JOB IN ANY SENSE OF THE WORD. This is why I called corporate…if they want real feedback on what is not working within their company, this is it. I called the office of the President of Teleflora, and put through my order…the woman assured me that yes, the coupon exists, and that YES, she could override even if the system wouldn't accept it. The other 3 people I spoke with could not do that for me, or even offer any help to get me to someone who could.
As phone calls are recorded, I am sure this supervisor will be addressed, and I certainly hope so.
I ORDERED FLOWERS FOR A FUNERAL FROM TELEFLORA ON MARCH 2 2014 AND THEY WERE TO BE DELIVERED ON SUN MARCH 3 2014 AS I WAS TOLD IT WOULD NOT BE A PROBLEM . I RECEIVED A TELEPHONE MESSAGE ON 3/14/14 SAYING THE DRIVER COULD NOT FIND THE FUNERAL HOME, AND THEY WANTED TO KNOW HOW I WANTED TO HANDLE THIS. I SAID ARE YOU FOR REAL I WAS SO UPSET THEY COULD NOT EVEN CALL ME TO LET ME KNOW. WHEN I TRIED TO CALL CORPORATE OFFICE THE WOMAN I SPOKE TO WAS SO RUDE ON THE PHONE SHE SAID I JUST HAVE TO LEAVE A MESSAGE AND SOMEONE FROM THE COMPLAINT DEPT WOULD CALL ME BACK . WHAT A JOKE THIS HAS BEEN!!!!!!!!!!!!!!!!!!!!! FOR EVERYONE OUT THERE PLEASE!!!!!!!!!!!!!!!!!!!DO NOT ORDER FROM TELEFLORA WHAT A RIP OFF COMPANY I ALREADY NOTIFIED MY CREDIT CARD COMPANY TO LET THEM KNOW ABOUT THE CHARGES.
Do yourself a favor. Don't use this company! Melany in "customer service" put it best, Teleflora is a "SORRY" company!. If you believe anything "customer service" tells you, you are a fool.
I wish I had read these comments before placing my order. I've spent the better part of 2 days trying to get resolution. On Feb. 13, I ordered flowers to be delivered to my father's 91 year old girlfriend on Valentines Day. Since he had passed away last August and this was her first Valentines Day without him, I thought it was important that she receive the yellow roses he always sent her. Needless to say, today is Feb. 15, and she still hasn't received them. That in itself is bad enough, but Teleflora actually sent an e-mail to me saying they were hand delivered on Feb. 14. After spending 2 hours on the phone last night and the better part of this morning, I couldn't rely on them any longer to process this order; so I cancelled it. I will absolutely NEVER do business with this company again!!
ALL OF THE ABOVE COMMENTS ARE SO TRUE! THE PEOPLE ON THE PHONES ARE SO HARD TO UNDERSTAND AND THEIR ENGLISH IS THE WORST. I CALLED TO CORRECT A PROBLEM ON THE ORDER AND IT TOOK 9 CALLS TO FIX (MAYBE). I HOPE ITS DONE AND THIS IS THE LAST TIME I ORDER FROM THIS COMPANY. THIER LOST SOMEONE ELSES GAIN!
WOW, wish I had seen this before I placed an order. I ordered a small beautiful festive Christmas arrangement for my best friend. What she received was NOTHING AT ALL even close to the Teleflora picture. FALSE ADVERTISING!!! The ad description said and showed "variegated holly leaves, fat red jardin vase, sprigs of red berries, various pine sprigs etc." NONE of this was in the arrangement. She received a tall clear plain vase, half of the flower amount, no holly, LOTS of fern leaves and other generic green leaves. The whole thing was pathetic & cheap looking. Apparently TELEFLORA is starting a new Christmas theme "The Ugly Christmas Arrangement"
I ordered from them for mothers day. The arrangement was delivered three days after mothers day. I had requested it be delivered the Thursday before Mother's day because I knew how busy the florists would be on Mother's Day. I charged this onto my Chevron/Texaco card to get a discount. Never got the discount. Not that big of deal. But I was promised 30%, then 4% and then 50% off my order because of the all of the "Blank" I went through with customer service and the order being delivered a week late. Well it is now July 6th and still no refund. I have spent over 3 hours on the phone with them total and still no resolution. My case has been sent to the credit department, the presidents office and several other places and nothing has been done. DO NOT DO BUSINESS WITH THEM!!!!!!!!!!!!!! They are crooks and there customer service is the worst in the country!!
I ordered from them for mothers day. The arrangement was delivered three days after mothers day. I had requested it be delivered the Thursday before Mother's day because I knew how busy the florists would be on Mother's Day. I charged this onto my Chevron/Texaco card to get a discount. Never got the discount. Not that big of deal. But I was promised 30%, then 4% and then 50% off my order because of the all of the "Blank" I went through with customer service and the order being delivered a week late. Well it is now July 6th and still no refund. I have spent over 3 hours on the phone with them total and still no resolution. My case has been sent to the credit department, the presidents office and several other places and nothing has been done. DO NOT DO BUSINESS WITH THEM!!!!!!!!!!!!!! They are crooks and there customer service is the worst in the country!!
This place is the worst!!!!! You can't even get in touch with corporate!!!!! I hope this place goes out of business!!!!
Same story. Ordered a week before the Mother's Day rush. No flower delivery. Called and said the flowers would be delivered the following day, no delivery. This scenario was then repeated over the next three days. No Flowers. On the day before Mother's Day, I was then told the flowers would be delivered the following week, AFTER MOTHER'S DAY!!! I then asked to cancel my order and speak to a supervisor. Initially, I couldn't even get a supervisor on the phone until I threatened to call their Corporate Office. The supervisor did nothing and seemed not to care. He did for the first time after five different customer service calls and two web chats mention my order did not meet the minimum order. However, I ordered from their website and even upgraded my order. They took my money and nothing was ever said about a minimum. Now I wait and pray for my money to be returned.
Buyer beware. I ordered flowers on May 7 for delivery on 5/10. The flowers were never delivered.
I called customer service on 5/10 pm, 5/11am & pm and 5/12am & pm regarding this
Matter, I even emailed these people regarding same and I Have gotten nothing. At one point they offered me a 10% discount on this order I never received the discount nor the flowers. I got so
sick and tired of this whole thing that I contacted teleflora and cancelled. Now I have to
wait 3 to 5 days for the refund, and that is according customer service. Need I say more!
This is the worse experience I have had ordering anything.
Shame on all of you. How many of you that complained about the service waited til the last minute to order. With so many bad things that happen in this world daily. You want to try to live your life better. Develop cancer, aids, congestive heart failure, etc, then you can complain. Make use of your time more productive. Oh, and pay it forward. That doesn't cost a cent…. just saying…..
HI MY NAME IS MS. JASPER, I RESIDE IN ATLANTA GA. I PLACED AN ORDER FOR FLOWERS TO BE DELIVERED TO A FUNERAL HOME IN KASAS CITY, MISSOURI, AS I WOULD NOT BE ABLE TO ATTEND MY AUNT'S FUNERAL SERVICE. I GAVE SPECIFIC INSTRUCTIONS THAT MY FLOWERS BE DELIVERED TO THE ADDRESS I PROVEDED, THE FLORIST GAVE THEIR DRIVER OTHER INSTRUCTIONS AND DELIVERED MY FLOWERS TO A CHURCH THAT MAY OR MAY HAVE NOT HAD THE SERVICES FOR MY AUNT. BUT I DIDN'T PAY FOR THEM TO GO TO ANY CHURCH. I HAVE BEEN TOLD BY CUSTOMER SERVICE SUPERVISOR AT TELEFLORA, THAT AS LONG AS THEY WERE DELIVERED TO WHERE EVER THE FLORIST HAD THEM SENT, WHY AM I COMPLAINING. WELL, I DO HAVE THE RIGHT TO GET WHAT I PAID FOR, AND FURTHERMORE IT WAS RUDE OF HER TO HAVE SAID IT IN THE FIRST PLACE. SECONDLY, I WOULD SAY THAT I WILL TELL AS MANY PEOPLE AS POSSIBLE TO NEVER, I REPEAT NEVER USE THIS FLORAL SERVICE AGAIN. TRY SOMEONE ELSE
People must understand that any wire service, Teleflora-FTD-!-800-Flowers and many others don't arrange any flowers or do any work except to deceive and fool the consumer with false advertising and lies-lies-lies! They sell the public an arrangement in a picture that the consumer looks and says, WOW that looks great! And only $49.95 Although after you see it in real life you see something completely different!! Any of these wire services take from the florist who is filling the order up to 60% away from them and pocketing the money themselves and that is why you see truly what you get!! Don't blame it on your local florist they are hard working people and most truly work hard to make a dollar!! Blame the wire service organizations and the big box stores for duping the public! Go to Costco and order flowers for a funeral, HAHA WISE UP CONSUMER and only go to your LOCAL FLORIST!
AN ABSOLUTE DISGRACE!Was @ a cancer treatment ctr. for days while they were trying to deliver flowers.After keeping them for those 2 days they delivered them anyway!Next day they were littering my table top.Called delivering florist as well, no response. PLEASE SAVE YOUR MONEY! DON'T ORDER FROM THESE THEIVES! Teleflora?!!!TELECRAP!
Was put on their mailing list and received 2 emails a day for 3 months. even with many phone calls i couldn't get off their mailing list.
This place should be out of business. The absolute worst customer service (if thats what you call it) and consumer experience i have ever had. They obviously only have two uneducated, morons that lack the ability to logically deduce answer customer service calls. They could give a crap less that their lack to perform ruined the beginning of wonderful anniversary. Im clearly going to have to dispute the charges with my CC. To summarize…it will be a waste of time and effort to order flowers from this "trunk slammer" "business"
I will never again order from Teleflora again.I oredered my daughter flowers and when she sent me a picture of them it was nothing like what I had ordered,not even the colors. I paid $75.00 for the arrangement and what they sent looked like what you would buy from a street vendor. I called customer service and the customer service representative agreed they they looked nothing like what I had ordered.Well would you believe what they suggested to me,they said they would go to the office where my flowers were delivered and pick them up.Imagine you send floweres they walk into the building and take the flowers off the desk.I could only imagine how embarrased my daughter would be if they did that.So Telaflora got over on yet another customer. UNBELIEVABLE Then they said after they take them back, they then would send a new arrangement.Good business would send the new arrangement especially when they agreed what was sent was nothing like what I ordered,I will NEVER deal with Teleflora again. BEWARE
You would think that something as simple as ordering flowers for Valentine's Day could turn into a three day testament to incompetence.
I received an offer through Fingerhut using my account there to order flowers through Teleflora.
I placed the order on line and it was accepted…. two days later I received a call from Telflora telling me that my Fingerhut billing was being denied… so I called Fingerhut and was told that there was no issue with my account, but the rep told me that I need to give them the "expiration date" of 12/13 along with the account number, which I was never asked for by Teleflora… Teleflora also stated that my Fingerhut billing was not being accepted because it was "delinquent" which is a complete lie. Once again I called Teleflora who verified my Fingerhut account info and stated that they could not tell at this point whether the billing would be accepted in the system, but would give me a return call later to verify that it was okay… they never called me back. I called again today and was told that there was still an issue with my billing so I asked to speak to a supervisor. After being put on hold for twenty minutes, the rep tried to reassure me, which I was not, that the issue had been fixed. I gain requested a supervisor and the rep just kept trying to reassure me that all was well. I was finally told that there was none available.
Bad customer service in itself is one thing, but to add to the frustration the reps answering the phone have difficulty even conceptualizing in the English language… every time that I was put on hold the rep kept saying, "for awhile" and did not seem to understand why I wanted to speak to a supervisor when she had supposedly fixed the issue.
When there is an obvious consumer issue and the consumer cannot even speak to a higher up to attempt to get it resolved, that is a major issue… and when you have those on the front line representing your company that lack the basic ability to effectively communicate in the English language you shouldn't be doing business in the United Sates of America.
Looks like I am not the only one who has experienced horrible customer service and also the arrangement was nothing like what I ordered. Was not able to complete on line order and then took forever to complete the order by phone. Then I find out two names were spelled incorrectly and she put down the wrong address. When I called to straighten out the information, I it again took forever to relay the proper information. Spent way, way too long on hold also. Whole experience terrible!!!
OH MY I WISH I HAD COME ON HERE BEFORE I ORDERED FLOWERS FROM THESE FRAUDULANT BUSINESS PEOPLE! Didn't deliver my Valentine's Day flowers, then when I called my for refund they refused to email me any type of confirmation of the refund. I checked my account a week later and the refund still hadn't been taken care of. I was put on hold a minimun of 15 minutes every time I called and couldn't get them to put a supervisor on the phone. My flowers came a week later and when I called to ask for my refund and then said by the way the darn flowers just got here A WEEK LATE they said that they HAD TO COME PICK THEM UP! DISGUSTING!!!!!!! I honestly don't know how they are still in business!Thank God that what goes around comes around because some day they will get theirs!
Customer service… what customer service? Why do they have people answering the phone that do not even have the ability to conceptualize in English… just how are we supposed to properly communicate? Called back 4 times to correct a so called "billing issue" and still not corrected… put on hold for twenty minutes after asking for a supervisor… and then again for another 10 mins and still was never able to speak to one… UNACCEPTABLE!
Oh how I wish I had read these reviews before ordering…lesson learned. I ordered a $60 flower arrangement for delivery the same day, when I entered the order it said it was available the same day. Later that day I received an email stating the order could not be delivered that day. So I opted for delivery the next day, being understanding that things happen. Now today I was notified that the order cannot be delivered at all and that the florist was demanding additional money because the delivery was (out of their serving area)!!! Totally unacceptable! Customer service did nothing to help me either… said they could do nothing about it… total BS! What a poor way to treat a customer – guess I will stick to 800flowers.com or proflowers.com.
-another customer who got screwed by Teleflora
I ordered a lovely Christmas plant and it was decorated with pine cones, the whole Christmas spirit beautiful plant. What my mother and sister received was a bunch of carnations with a few dasies. I paid big money. What is going on with this company? Where is the plant I ordered?
I ordered a christmas arrangement for my friend,i just happened to be there when the flowers were delivered,i was embarrased,nothing at all like what I ordered….. looked like they threw it together…so mad,going to call corporate office wednesday….
I was going to write a complaint… but after reading all
the above I don't have to.
It's all true, all of these people are telling
the truth.
Save your money and find someone else. They SUCK !
Hello, and you are correct; however, the other online florists with whom i've had experience are not to be trusted either! Support local florists IF you can afford the same paltry flowers AT PREMIUM PRICES (and sometimes seemingly arranged by untrained temp labor)!
There HAS to be somewhere respectable yet affordable to order flowers??? Someone tell us, please -in time for next Mother's Day???
katheryne
I also wish I had not ordered the Christmas featured flowers. I am handicapped and need to arrange with someone to run special errands. Dec.6th, I sent someone to order, pay for and set a delivery date. Total cost,$122 and change. Dec 21 I am to get my flowers. Mid morning I called the florist just to see if they remembered my order and was told the flowers were in a van for delivery and I should have them around lunch hour. Good, up in Canada where I live it is -20C so they had better be in a heated van. 2:30 I call again, still no flowers and am told there are 20 vans so wait. Shortly after I get a call from the florist, where do I live…..DUH…..you have my address! The flowers showed up at 5:30, being in a van shuffled around all day in the cold so you only have to guess at the blackened edged roses, but worse than that, the arrangement wasn't anything like advertised. Where are the holyberries, oh, wait, I found 5…..2 on a cut stem and 3 on the top half of that stick. No more of anything. I was so disappointed, I cried. The florist said bring them back and they would change what was frosted. How did they expect me to do that? Get in my none powered wheelchair with flowers on my lap in this freezing weather? The idea of pre- ordering for someone like me is the only way and all needs to be ARRANGED in advance. NEVER AGAIN. And those roses and the picture of what I SHOULD have received will be there for all to see over the holidays. A true testament to this companies worth.
I AM GOING TO WRITE THIS REVIEW IN CAPS BECAUSE, YES, I AM SHOUTING…I ORDERED FLOWERS ON TUESDAY MORNING FOR DELIVERY THAT DAY TO MY HUSBAND WHO HAD A HORRENDOUS EXPERIENCE IN THE ER. THE FLOWERS NEVER SHOWED ON TUESDAY. I CALLED WEDNESDAY AND WHEN TELEFLORA CALLED THE FLORIST, THEY SAID THEY TRIED TO DELIVER – LIARS! TELEFLORA TOLD ME THEY WOULD TRY AGAIN WEDNESDAY TO DELIVER. I CALLED BACK TO BE SURE THAT THEY HAD ALL INSTRUCTIONS CORRECT. CALLED AT 5:30pm AND FLOWERS STILL WERE NOT DELIVERED. CALLED THURSDAY AND SPENT 50 MINS ON THE PHONE WITH TELEFLORA AND WAS ASSURED THAT FLOWERS WOULD BE DELIVERED THURSDAY AND AT MY REQUEST, FROM ANOTHER FLORIST. GUESS WHAT – NO FLOWERS FRIDAY EITHER. BOTTOM LINE – DO NOT USE TELEFLORA!!!
OMG!!! Just left a friends house…was so happy that after 15 days being in the hospital(ICU)she was home…once she returned home , thought id cheer her up with a nice $95 bouquet…You should see the crap they sent…4 roses 2 stems of star gazer lillies and a bunch of peruvian lillies as fill….NEVER NEVER AGAIN….would have been better if i bought flowers from walmart…what a crock of S**T
THIS HAS BEEN THE WORST EXPERIENCE EVER. I PLACED AN ORDER ON FRIDAY FOR DELIVERY ON SATURDAY AND THE ORDER WAS NEVER DELIVERED. THIS IS BY FAR THE WORST CUSTOMER SERVICE THAT I HAVE EXPERIENCED.
I too have had a very bad experience using this company for the first time to send flowers to my mother for Mother's Day. The wrong flowers were delivered on the wrong day. Apparently, they said they tried to deliver them, but did not leave them with a neighbor so they left them in the delivery vehicle all night and delivered the next day. There was very little water in the vase. The flowers were starting to wilt. We called immediately and we were told a new arrangement would go out. We waited 24 hours and my mom had still not received her flowers. We called again. We were hung up on the first time. The second time we were on the phone for over 1.5 hours and now I am on hold with the corporate office. I will defintely go back to FTD who was always done a great job!
I wish I had read the reviews before I ordered from them. Terrible place to order flowers. Ordered flowers for delivery obn May 11th, Friday and still have not received anything but promises and a stupid discount. I want my flowers and my money back for screwing up my daughter's mother's day. DON'T USE THEM!
I ordered a arrangement for my sis in Georgia only to receive a email that it couldn't be delivered but they could deliver it on Monday. WHAT THE HELL!!!! Today is Mother's Day? This company is a joke don't waste your time or money doing business with them they had the nerve to call me yesterday from a Oklahoma telephone number after i sent them a not so nice email I advised them I checked with the Thomasville Flower Shop and the owner and another person took time over 20 minutes searching for the order even took time to call the drivers and guess what Teleflora never submitted one! DO NOT USE THIS COMPANY USE THE FLOWER SHOPS DIRECTLY!!! I'm so pissed I've taken to the Internet to make sure I let everyone know including the BBB! Please if you want your delivery made don't use them they could careless and will lie to you about their mistake!
Ordered Mother's Day flowers. Got a voice mail at 1600 on Saturday saying that they could not fill my order and that it was being cancelled. No options to go another route since it was too late from other companies. No offer to delay delivery. 1-800 phone staff arrogant, rude, and not customer sensitive. A bush league company
I AGREE WITH ALOT IF NOT ALL THESE ANONYMOUS PEOPLE ,IF SOMEONE WITH JOURNALISM TIES CAN GET THE WORD OUT NATION WIDE ABOUT THIS TELEFLORA MESS THAT WOULD BE SOMETHING!!!
A horrible experience. My order was cancelled, but my card's been charged. I waited on the phone over 30 mins with hidious music playing while holding. Called their headquarter office number, a woman picked up, and as soon as i started to say my problem with the order, she hang up. Never do business with them! Hope they will be out of business soon.
Do not place an order with this place at all rip off repeat a rip off
I have to agree. I place so many orders with Teleflora and last week ordered flowers for a coworker. First time I got to see their product. It looked like a child assembled it at a cost of $80. It was embarrassing. Sent an email (no reply) and am now on hold for well over 9 minutes with no answer. They are terrible.
VERY BAD EXPERIENCE! FLOWERS NEVER GOT DELIVERED AND COULD NOT GET HELP!
never order from here, terrible terrible
Jeff Bennett is the president and left message in his office let's see how many hours it tales to get a call back. It will likely be months. I wish I had read this first.
I have been on hold with customer service for 26 friggin minutes. I left a message hours ago and no reply. Poor customer service to say the least.
This Place is the worst place to do business. After they dont deliver your flowers, and they wont. You will have hell getting in touch with them. Save your money because these people are thieves. I feel violated and thier customer service are ranked at the bottom for a reason. Do not get robbed, DO NOT USE THIS SERVICE.
Sincerely,
Customer who was taken by teleflora thieves
I have to Agree! Worst customer Service ever. Tried to ask for a supervisor and was put on hold MANY times, NEVER got to speak to one, Have been on the phone since 11:00am today and now it is 1:50 Problem is still there! Called corp office 1-310-231-9199 and got ahold of a switchboard oper, WHAT IS THIS COMPANY AFRAID OF & that they can't take calls.? They are in Calf so whats the problem??????? I am going to the better business bur & the local news channel and Facebook & Twitter To WARN EVERYONE not to do business with them.
I ordered a nice plant on July 3 2013 to be delivered by 4pm today at a funeral home July 6 2013. Only to receive an email at 355pm today that they had no plant to deliver!!! ALL I CAN SAY IS THIS COMPANY TELEFLORA AND THE PEOPLE WHO WORK FOR THEM ARE SHAMEFUL!!!! If ever in need of flower services GO ELSEWHERE YOU WILL BE BETTER OFF!!!!
Horrific "customer service"! After they simply did not deliver the flowers I sent to my mom for MOTHERS DAY (you can imagine how many brownie points I won for that blunder), they sent me an email promising a complimentary arrangement. Since their reply wasn't until May 28th, sending her Mothers Day flowers wasn't an option and I replied to them that I would use the comp at a later date. 3 hours' time on the phone, two days' worth of calls, at least 6 different "customer service" reps later, I THINK they're going to honor their offer as they've assured me the flowers I now need will make it on time to the funeral home. What is wrong with this company?
I am a florist in Canada… I delt with Teleflora HQ as a shop to shop … They called ME, I did the work, sent and delivered floral. ~ made the CO in question look good!! Their Credit card did not work, 3 attempts! I was guaranteed cheque would be sent… still waiting! have made calls 3 times to them,,, always told there is no accts payable! C'ommon… we have to pay our bills too!
Wow, I wish i would have read all of the comments before i had placed an order for Valentines's Day! I placed an order in EARLY January for delivery on 2/14/14, SHE never received them! PISSED! I'm now in the process of trying to get my refund….I wil never ,ever order from these people again!
I had a horrible experience using this service and will advise my friends against using this service. The issue started with me ordering some flowers and a cbox of chocolates for my boyfriend's mom on her birthday. First of all, I did not receive any updates during the day it was to be delivered. After not hearing from the service at all and from my boyfriend's mother, I contacted customer service only to be told that they could not find the flowers I wanted and therefore they were not able to deliver. I never received an email or a phone call, I would have requested a different bouquet if I had received a phone call. This was an absoulte horrible experience!!!!!
Teleflora is the worst company in the nation. And, don't ever think of doing business with them overseas. I sent some flowers to Kuwait for a very special friend's wedding and they were nothing at all what I ordered. I HAD a fit and had some legal ppl call them and Fingerhut. The woman on the phone assured me I would get the vase the flowers came in and the plant would be the same–neither one was what I ordered. Due to it being online and international, I enlisted the help of the US Attorney's office–they were great. I spent over $350.00 for flowers-not even counting the delivery charge. They finally refunded me %159.99 and also said they would give me a 25% discount on my next order. Trust me, there will never be another order. Bunch of scam artists.
Totally agree, ordered for before mothers day and up until mothers day NOTHING not even a call or email that they can't deliver! NEVER AGAIN THIS IS THE 2ND TIME THEY DIDN'T COME THROUGH WITH AN ORDER!!! Customer service is just as bad as no delivery!
My mother in-laws flowers were delivered 5/10 and they looked HORRIBLE! I emailed their customer service email on 5/10, 5/12 and 5/14 and have not received a response. I called today and was told I had to speak with a supervisor. After being on hold for 32 minutes I spoke with the supervisor and she said she could give a 50% refund and I told her I wanted a full refund. After I told her I would contact my credit card she said the only way to do that was for the florist to go pick up the arrangment and then I would get the refund – I told her to go ahead to get it (it was delivered 5 days ago).
I, too, wish I would have read these comments before ordering from Teleflora. Tried to get an advertised arrangement for my niece's birthday (which was 4 days ago). Was notified on the delivery date at the end of the day that the arrangement was not available in that area. Talked to Customer Service, twice (however after the other comments I should feel lucky I actually talked to someone), and was told an alternate arrangement would be delivered the next day. Found out at the end of THAT day that there was a "miscommunication" between Teleflora and the local florist and now the arrangement will be delivered tomorrow. Yeah right, I'll believe that when I get confirmation from my family that it actually arrived. BOOOOOO!!!!!!! This place stinks and I will NEVER order from them again and I will tell EVERYONE I KNOW not to order from this company. Thumbs down!!!!!
Wish I had read these comments before ordering from this company. I ordered flower arrangements for my mom who lives in Louisiana & her sister who lives in Texas. Mom received hers right away, my aunt on the other hand never receiced hers, even though I received an email stating they were hand delivered! Called customer service three times, first I was told they were en route, after a few hours was reassured they would be delivered no later than 7:30pm, final call was 8pm & was asked if they could deliver the next day. I was very upset at this point, cancelled order. I will never order flowers from Teleflora again and will make sure no one else I know order from them either!!!!
I agree 1000%, this place is horrible. Does anybody have a direct contact number I can call please?
DON'T BUY FROM TELEFLORA!!!! I ordered flowers 2015 for my niece and they sent the wrong product. They also skimped on the flowers. It looked nothing like what we requested. They stated that they would give me a discount for 50% on my NEXT order, which I have to use in 6 months. No think you! I won't ever use them again. The BBB has hundreds of complaints against them and they are not credited with the BBB. They have a very low rating. DON'T WASTE YOUR MONEY. I predict that they will be out of business soon.
DO NOT USE THIS COMPANY. I ordered via airline carrier and found this is the broker. ordered Christmas bouquets. So messed up. took a week of 7 calls and got wrong bouquests. THEN…..ordered via different airline and same problem. Excuse after excuse and still nothing as this was a get well in the hospital. Bouquet still not delivered and then got a email cancelled order after a week.no help from corporate. Even if spoken to supervisor cant get them again. HORRIBLE!!!
BEWARE!!!!!!
I just sent this email (20 Jan 17) to Teleflora's Customer Service after complaining that my order was not delivered. The only reply was that they would refund my money:
Derek,
Yours was a partial and unacceptable answer. Why was my order unfulfilled? You ruined an important occasion for me and embarrassed me in front of my friend. I had to ask her if she received flowers, knowing full well that she would have thanked me upon receipt. I was commemorating the birthday of recently deceased precious daughter, and I trusted you to fulfill an obligation. All you can say is that you will refund my money? What the hell kind of business response is that? I will ensure that this episode is known as widely as possible – steer clear of Teleflora.
Shameful customer service!
Alyson Race
I'm starting to feel like I am a part of that number. I placed an order last week and it was supposed to be delivered on November 25th 2017. As of today the order still has not been delivered. I called customer service and they seemed unwilling to really help Ensure that this order would be delivered. They kept apologizing but was willing to do nothing to satisfy my unhappiness. Warning! Do not use this service. It is the worst service I have ever encountered.
ORDERED FLOWERS FOR CHRISTMAS TO A WIFE OF A FALLEN POLICE OFFICER ON DECEMBER 22ND AND IT HAS NOT ARRIVED. I HAVE CALLEN 5 TIMES AND STILL NO FLOWRRS.I WILL NEVER FORGET THIS HORRIBLE EXPERIENCE.