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  • Sleep Inn Corporate Office: Phone, Address & Complaints

Sleep Inn Corporate Office: Phone, Address & Complaints 

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Sleep Inn corporate office information is handled through parent company Choice Hotels International at 915 Meeting Street, North Bethesda, MD 20852. The Choice Hotels corporate phone number is 1-301-592-5000. Guests with a Sleep Inn reservation, refund, billing, deposit, cleanliness, safety or service complaint should normally contact the hotel first and then Choice Customer Relations at 1-800-300-8800.

Sleep Inn is a Choice Hotels brand with more than 400 locations worldwide. Each Sleep Inn hotel is independently owned and operated by a franchise partner, so complaints must identify the exact hotel involved. Choice Hotels corporate headquarters is not a hotel front desk, booking counter, property-management office or direct refund location.

Sleep Inn Corporate Office Address and Phone Numbers

Choice Hotels International, Inc.
915 Meeting Street
North Bethesda, MD 20852
United States

Important: 1-301-592-5000 is the Choice Hotels corporate-office number. It is not the primary telephone number for hotel reservations, refunds, deposits, guest complaints, Choice Privileges accounts or the Choice Privileges Mastercard.

Sleep Inn Corporate Office Contact Directory

  • Choice Hotels Corporate Office: 1-301-592-5000
  • Hotel Reservations and Changes: 1-877-424-6423
  • Guest Complaints and Customer Relations: 1-800-300-8800
  • Written Guest Complaint: Use the online Customer Service form or mail the Guest Relations Service Center
  • Website Problem: 1-844-779-8472
  • Choice Privileges Reservations: 1-800-521-2121
  • Choice Privileges Account and Rewards: 1-888-770-6800
  • Choice Privileges Mastercard: 1-833-714-3490
  • Website Accessibility: ac***********@**********ls.com
  • Privacy Requests: pr************@**********ls.com
  • Immediate Room or Property Problem: Contact the local Sleep Inn front desk or manager
  • Third-Party Reservation: Contact the booking provider and hotel
  • Hotel Employment or Payroll: Contact the property’s legal owner or management company
  • Choice Hotels Corporate Job: Use the Choice Hotels careers website

Sleep Inn does not publish a separate public headquarters directory with direct numbers for every district manager, franchise owner, hotel manager, Human Resources representative or corporate executive.

Sleep Inn Customer Service Hours

  • Choice Hotel Reservations: Available 24 hours a day, seven days a week
  • Choice Customer Relations: Available 24 hours a day, seven days a week
  • Choice Privileges Reservations: Available 24 hours a day, seven days a week
  • Choice Privileges Service Center: Available 24 hours a day, seven days a week
  • Choice Privileges Mastercard Support: Available 24 hours a day, seven days a week

Individual Sleep Inn front-desk and manager availability varies. Many hotels operate a 24-hour front desk, but guests should verify staffing and service availability directly with the property.

Sleep Inn Guest Relations Mailing Address

Written guest complaints may be sent to:

Choice Hotels International
Attn: Guest Relations Service Center
18615 N. Claret Drive
Scottsdale, AZ 85255

Choice Hotels advises that correspondence sent by mail can take six to eight weeks to process. Its online Customer Service form is recommended for a faster response.

Include your name and mailing address, the exact Sleep Inn location, stay dates, confirmation number, previous contacts and requested resolution. Send copies rather than original receipts or other irreplaceable documents.

Do not mail a payment card, passport, driver’s license, Social Security card or unredacted bank statement.

Sleep Inn Headquarters and Former Rockville Address

Sleep Inn does not maintain a separate publicly listed brand headquarters. Its corporate information is handled through Choice Hotels International.

The current Choice Hotels headquarters is:

Choice Hotels International, Inc.
915 Meeting Street
North Bethesda, MD 20852

Older pages may still list:

1 Choice Hotels Circle
Rockville, MD 20850

The Rockville address is the former Choice Hotels headquarters and should not replace the current North Bethesda address on this page.

Who Owns Sleep Inn?

Sleep Inn is a hotel brand owned and franchised by Choice Hotels International, Inc.

The Sleep Inn brand has more than 400 locations worldwide. Individual hotels are independently owned and operated by franchise partners.

This means Choice Hotels owns and manages the brand, reservation system, marketing standards, loyalty program and franchise relationships, while a local franchise owner or hotel-management company may control:

  • Hotel employees
  • Front-desk management
  • Housekeeping
  • Maintenance
  • Room assignments
  • Incidental deposits
  • Parking and pet policies
  • Some refund decisions
  • Local hiring and payroll
  • Property security and operations

For this reason, a complaint should always identify the specific Sleep Inn hotel, not only the brand name.

Who Is the CEO of Sleep Inn and Choice Hotels?

Sleep Inn does not publish a separate brand CEO.

Dominic Dragisich became interim chief executive officer of Choice Hotels International effective May 20, 2026.

Patrick Pacious stepped down as president and CEO and continues serving as a strategic advisor through August 31, 2026 while Choice Hotels searches for a permanent chief executive officer.

Leadership can change. Investors, franchisees, suppliers and formal business contacts should verify current executive information through Choice Hotels Investor Relations before addressing important correspondence to a particular executive.

How to Contact a Specific Sleep Inn Hotel

The direct telephone number for an individual Sleep Inn appears on that hotel’s official Choice Hotels listing.

Use the local property for:

  • Check-in and checkout
  • Late arrival
  • Room availability
  • Room type
  • Accessible-room requests
  • Pet policies
  • Parking
  • Breakfast hours
  • Pool or fitness-center availability
  • Housekeeping
  • Maintenance
  • Room changes
  • Incidental deposits
  • Local refunds
  • Missing property

Contact the hotel while you are still on the property whenever possible. A front-desk agent or manager may be able to inspect the room, correct the bill or provide another room immediately.

How to Escalate a Sleep Inn Complaint

  1. Contact the front desk: Report the issue as soon as it occurs.
  2. Ask for the hotel manager: Request management review when the first employee cannot resolve it.
  3. Give the property an opportunity to correct the problem: Request a room change, housekeeping, maintenance, bill correction or another reasonable response.
  4. Document the condition: Keep photographs, videos, receipts and written notes.
  5. Request an incident or complaint number: Ask the hotel to document safety, injury or property concerns.
  6. Contact Choice Customer Relations: Call 1-800-300-8800 or submit the online Customer Service form.
  7. Identify the hotel precisely: Provide the property name, street address, city, state and confirmation number.
  8. Request a Choice case number: Retain the number and dates of all follow-up.
  9. Contact the booking provider: For a Priceline, Expedia, Booking.com, Hotels.com or other third-party reservation, contact that company as well.
  10. Use an outside authority when appropriate: Serious safety, sanitation, discrimination, payment or criminal concerns may require emergency services, a health department, card issuer, consumer agency or qualified professional.

What to Have Before Contacting Sleep Inn or Choice Hotels

  • Exact Sleep Inn hotel name
  • Hotel street address, city and state
  • Reservation or confirmation number
  • Name used for the reservation
  • Check-in and checkout dates
  • Room number
  • Rate and room type
  • Booking channel
  • Receipt or hotel folio
  • Cancellation confirmation
  • Deposit or authorization record
  • Payment-card statement with private details covered
  • Choice Privileges membership number shared only through official channels
  • Photos or videos of relevant conditions
  • Names or roles of employees and managers contacted
  • Choice Customer Relations case number
  • A concise timeline
  • The exact resolution requested

Do not post future travel dates, confirmation numbers, Choice Privileges numbers, complete receipts, payment-card details, home addresses, private phone numbers or identification documents in public comments.

Sleep Inn Reservation Changes and Cancellations

Guests who booked directly through Choice Hotels can generally review a reservation through the Choice Hotels website, app or Reservations team at 1-877-424-6423.

Cancellation rules vary by:

  • Hotel
  • Rate plan
  • Booking date
  • Arrival date
  • Advance-purchase restrictions
  • Promotion
  • Third-party booking terms

Advance-purchase reservations may be nonrefundable and may not allow changes or cancellation.

When canceling:

  1. Review the deadline shown in the confirmation.
  2. Cancel through the original booking channel.
  3. Record the cancellation number.
  4. Keep the confirmation email or screenshot.
  5. Verify that the hotel received the cancellation.
  6. Review the payment account for any no-show or deposit charge.

Third-Party Sleep Inn Reservations

Guests who booked through Priceline, Expedia, Booking.com, Hotels.com, a credit-card travel portal, employer booking system or travel agency should contact that company for changes, cancellations and prepaid refunds.

The local hotel may not have authority to modify or refund a prepaid third-party reservation.

Keep both:

  • The travel provider’s booking number
  • The hotel or Choice confirmation number

If the hotel cannot locate the booking, ask the travel provider for the actual hotel confirmation number rather than only its internal itinerary number.

When responsibility is disputed, contact the hotel, booking provider and Choice Customer Relations and document each response.

Sleep Inn Deposits and Incidental Holds

Sleep Inn deposit complaints may involve:

  • Incidental authorization holds
  • Cash deposits
  • Debit-card holds
  • Pet deposits
  • Damage deposits
  • Smoking charges
  • A hold that remains after checkout
  • A charge that differs from the amount disclosed

Ask whether an amount is:

  • A pending authorization
  • A posted charge
  • A deposit
  • A final hotel bill
  • A damage or policy fee

A temporary authorization may disappear without appearing as a separate refund. The issuing bank may control how long the unavailable amount remains on the account.

Request the amount, authorization date, release date and hotel folio in writing. Contact the card issuer if the authorization remains beyond the expected processing period.

Sleep Inn Refund Complaints

Refund complaints may involve:

  • A canceled reservation
  • An unacceptable room
  • An early checkout
  • A duplicate charge
  • A no-show fee
  • A deposit
  • A third-party booking
  • A reward-night issue
  • A manager promising compensation

Ask the hotel or booking provider for:

  • Refund amount
  • Refund date
  • Payment method
  • Refund or authorization reference
  • Expected processing time
  • Written confirmation

If a posted charge remains disputed after the hotel and booking provider have responded, contact the card issuer within the issuer’s dispute deadline.

A complaint to Choice Hotels does not guarantee a refund. Outcomes can depend on the franchise owner, rate terms, booking provider, documentation and whether the hotel had an opportunity to correct the problem.

Sleep Inn Billing and Missing Receipt Complaints

Billing complaints may involve:

  • Incorrect room rate
  • Taxes
  • Pet fees
  • Parking
  • Damage fees
  • Smoking fees
  • Duplicate charges
  • Missing folio
  • Incorrect number of nights
  • A charge from both the hotel and booking provider

Contact the hotel directly for the final folio because the property usually creates and maintains the individual guest bill.

Choice Hotels’ online Customer Service form includes a route for requesting a recent receipt when the hotel does not provide one.

Compare the folio with the reservation confirmation and card statement. Do not publish an unredacted receipt because it may reveal confirmation numbers, addresses and payment information.

Room Cleanliness and Housekeeping Complaints

Cleanliness complaints may involve:

  • Dirty sheets or mattress covers
  • Stained bedding
  • Unclean bathrooms
  • Hair or debris
  • Trash left in the room
  • Smoke odor
  • Pet odor
  • Pests
  • Mold or moisture
  • Housekeeping not servicing the room

Photograph the condition before using the room when possible. Contact the front desk immediately and ask for:

  • Fresh linens
  • Housekeeping service
  • A room inspection
  • A room change
  • Manager review
  • Written complaint documentation

For a possible health or sanitation hazard, avoid disturbing the condition more than necessary and contact the appropriate local authority when warranted.

Bedbug and Pest Complaints

A suspected bedbug or pest complaint should be reported to hotel management immediately.

Document:

  • Room number
  • Date and time
  • Photographs or video
  • Location where the issue was seen
  • Employee and manager response
  • Any room change
  • Medical or pest-control documentation when applicable

Avoid moving unpacked belongings into another room until hotel management explains the relocation process. Keep luggage isolated until it can be inspected or handled appropriately.

Seek medical advice for concerning bites, allergic symptoms or another health issue rather than relying on an online corporate complaint.

Maintenance, Water and Room-Equipment Complaints

Maintenance complaints may involve:

  • No hot water
  • Low water pressure
  • A water shutoff
  • Broken locks or doors
  • Air-conditioning or heating failure
  • Nonworking room telephone
  • Electrical outlets
  • Television or internet problems
  • Plumbing leaks
  • Elevator problems
  • Smoke alarms

Report the problem immediately and record the time. Ask whether maintenance can repair it promptly or whether another room is available.

Do not personally repair hotel electrical, plumbing, door-lock or fire-safety equipment.

For a dangerous condition, leave the area and contact emergency services or another appropriate authority when necessary.

Room Entry and Hotel Security Complaints

Room-entry complaints may involve:

  • A key issued to another guest
  • An employee entering without adequate notice
  • A malfunctioning door lock
  • An adjoining door that does not secure
  • Threatening conduct
  • A concern about copied identification
  • Unauthorized access to the room

For an immediate threat, call 911 or local emergency services.

Document:

  • Time of the incident
  • Room number
  • People involved
  • Statements made
  • Lock or key-card behavior
  • Front-desk and manager response
  • Police or incident-report information

Request a new room and new key cards when appropriate. Ask the hotel to deactivate old cards and document the event.

A corporate complaint filed later does not replace taking immediate safety precautions during the stay.

Noise and Guest Conduct Complaints

Noise complaints may involve:

  • Parties
  • Hallway disturbances
  • Guests attempting to enter another room
  • Parking-lot activity
  • Construction
  • Housekeeping noise
  • Animals
  • Mechanical equipment

Contact the front desk during the disturbance and document the time and duration.

Ask whether security, management, a room change or another solution is available. Contact local authorities for violence, threats or an emergency.

Sleep Inn Breakfast and Amenity Complaints

Sleep Inn commonly promotes free hot breakfast and Wi-Fi. Breakfast is generally served between 6 a.m. and 10 a.m., but times and offerings vary by property.

Amenities can differ by hotel and may include:

  • Breakfast
  • Wi-Fi
  • Pool
  • Fitness center
  • Parking
  • Pet-friendly rooms
  • Laundry
  • Business center
  • Meeting space
  • Airport shuttle

Review the individual hotel page before booking when a particular amenity is essential.

Contact the hotel directly to verify breakfast hours, pool availability, parking fees, pet charges, shuttle schedules and temporary closures.

Sleep Inn Pet Fees and Policies

Not every Sleep Inn accepts pets. Pet policies may include:

  • Nightly pet fees
  • Flat fees
  • Deposits
  • Weight limits
  • Breed restrictions
  • Limits on the number of animals
  • Restricted room types

Verify the policy with the exact hotel before arrival. Keep written confirmation when traveling with an animal.

Service animals are governed by different rules from ordinary pets. Guests with a service-animal concern should speak with the manager and contact Choice Customer Relations when the matter is not resolved.

Sleep Inn Accessibility Complaints

Accessibility concerns may involve:

  • Accessible room features
  • Roll-in showers
  • Visual or audible alarms
  • Accessible parking
  • Entrances and elevators
  • Service animals
  • Website or mobile-app accessibility
  • Communication assistance

For a property-specific accessibility issue, contact the hotel manager and Choice Customer Relations.

For a concern involving the Choice Hotels website or digital services, email ac***********@**********ls.com.

For an immediate safety issue, use local emergency or regulatory resources rather than waiting for an email response.

Choice Privileges Customer Service

Choice Privileges is the loyalty program used at participating Sleep Inn hotels and other Choice brands.

Choice Privileges complaints may involve:

  • Missing stays
  • Missing points
  • Reward-night reservations
  • Member rates
  • Promotions
  • Account access
  • Combined or duplicate accounts
  • Elite benefits
  • Points expiration

Keep the membership number, hotel folio, confirmation number, stay dates and screenshots of the rate or promotion.

Do not publish a Choice Privileges number or account email publicly.

Choice Privileges Mastercard Complaints

Use the Mastercard customer-service number at 1-833-714-3490 for:

  • Credit-card statements
  • Payments
  • Interest and fees
  • Card transactions
  • Lost or stolen cards
  • Credit limits
  • Card-account access
  • Billing disputes

Use Choice Privileges support for loyalty points, missing stays and rewards-account concerns.

The local Sleep Inn front desk generally cannot access or change a Choice Privileges Mastercard account.

Sleep Inn Human Resources and Employment Questions

Sleep Inn does not publish one universal Human Resources or payroll number for employees of every hotel.

Local Hotel Employees

Because Sleep Inn properties are independently owned and operated, employees should identify the legal employer shown on:

  • Pay statements
  • Tax forms
  • Employment agreements
  • Employee handbooks
  • Benefits documents

The hotel owner or management company may control:

  • Payroll
  • W-2 forms
  • Schedules
  • Benefits
  • Hiring
  • Discipline
  • Termination
  • Employment verification

Choice Hotels Corporate Applicants

Applicants for Choice Hotels corporate positions should use the official Choice Hotels careers website.

Customer Relations and the Choice corporate switchboard should not be represented as dedicated hotel payroll, W-2 or employee-complaint hotlines.

Do not publish Social Security numbers, employee IDs, payroll records, schedules, medical information or disciplinary documents publicly.

Sleep Inn Scam and Fake Support Warning

Hotel guests may encounter fake booking sites, refund calls, front-desk scams, reservation messages and unofficial customer-service numbers.

  • Use ChoiceHotels.com and the official Choice Hotels app.
  • Verify a hotel telephone number through its official Choice listing.
  • Do not provide passwords or one-time verification codes.
  • Do not disclose a complete payment-card number to an unexpected caller.
  • Do not pay a hotel refund fee with gift cards or cryptocurrency.
  • Do not grant remote access to a phone or computer.
  • Be cautious if a caller claiming to be the front desk asks for payment information during the night.
  • Hang up and call the front desk using the official in-room or published number.
  • Verify unexpected cancellation, refund or Choice Privileges messages through official support.

Sleep Inn Reviews and Complaints

Four reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated from December 13, 2022, through March 29, 2025.

Reported themes include:

  • An alleged late-night unauthorized room-entry incident
  • Guests reportedly feeling unsafe
  • Dirty or stained bedding
  • A smoke odor
  • A bathroom door that did not close correctly
  • Low shower-water flow
  • A building-wide water shutoff without reported notice
  • A nonworking room telephone
  • Disappointment with breakfast
  • A room perceived as too small
  • A disputed deposit following a Priceline reservation
  • Refund follow-up concerns
  • Solicitation and property-safety concerns

These submissions describe individual guest experiences and allegations at specific hotels in North Carolina, Tennessee, Alabama and Oklahoma. They do not establish that every Sleep Inn property, franchise owner, employee or manager will provide the same experience.

No reliable aggregate star rating is currently displayed. A useful review should identify the general hotel location, approximate stay date, booking channel, issue, support route used, Choice case number and whether the complaint was resolved.

About Sleep Inn

Sleep Inn is a midscale Choice Hotels brand designed around restful travel and nature-inspired hotel interiors.

The brand has more than 400 locations worldwide and includes properties using the names Sleep Inn and Sleep Inn & Suites.

Sleep Inn hotels may offer:

  • Free hot breakfast
  • Free Wi-Fi
  • Premium bedding
  • Nature-inspired rooms and common areas
  • BetterSleep app access
  • Swimming pools at selected hotels
  • Fitness centers at selected hotels
  • Pet-friendly rooms at selected hotels
  • Parking
  • Business services
  • Choice Privileges participation

Amenities, policies, rates and property condition vary because each hotel is independently owned and operated.

Choice Hotels Brands

Choice Hotels’ portfolio includes:

  • Sleep Inn
  • Comfort Inn
  • Comfort Suites
  • Quality Inn
  • Clarion
  • Clarion Pointe
  • Cambria Hotels
  • Ascend Hotel Collection
  • Country Inn & Suites in the Americas
  • Radisson brands in the Americas
  • Everhome Suites
  • WoodSpring Suites
  • MainStay Suites
  • Suburban Studios
  • Econo Lodge
  • Rodeway Inn
  • Park Inn by Radisson in the Americas

Sleep Inn Competitors and Related Corporate Office Pages

Official Sleep Inn and Choice Hotels Resources

Frequently Asked Questions About Sleep Inn Corporate Office

Where is the Sleep Inn corporate office?

Sleep Inn is a Choice Hotels brand. Choice Hotels corporate headquarters is located at 915 Meeting Street, North Bethesda, MD 20852.

What is the Sleep Inn corporate office phone number?

The Choice Hotels corporate-office number is 1-301-592-5000. For a guest complaint, call Choice Customer Relations at 1-800-300-8800.

What is the Sleep Inn corporate number?

The corporate number associated with Sleep Inn’s parent company is 1-301-592-5000.

What is the Sleep Inn and Suites corporate office?

Sleep Inn and Sleep Inn & Suites are Choice Hotels brands. Corporate information routes through Choice Hotels at 915 Meeting Street in North Bethesda, Maryland.

What is the Sleep Inn reservations phone number?

Call 1-877-424-6423 for Sleep Inn and Choice Hotels reservations.

Is the Sleep Inn reservations number available 24 hours?

Yes. Choice Hotel Reservations is currently listed as available 24 hours a day, seven days a week.

What is the Sleep Inn complaint number?

Call Choice Customer Relations at 1-800-300-8800 for an unresolved Sleep Inn guest complaint.

Is Choice Customer Relations available 24/7?

Yes. Choice Hotels currently lists Customer Relations as available 24 hours a day, seven days a week.

How do I complain about a Sleep Inn hotel?

Contact the hotel manager first. If the concern is not resolved, call Choice Customer Relations or submit the online Customer Service form and request a case number.

Does Sleep Inn have a customer-service email?

Choice Hotels primarily directs guest complaints through its online Customer Service form and telephone support. The accessibility and privacy email addresses are intended for those specific topics, not general hotel refunds.

What is the Choice Hotels headquarters address?

Choice Hotels International is headquartered at 915 Meeting Street, North Bethesda, MD 20852.

Is 1 Choice Hotels Circle still the headquarters?

No. One Choice Hotels Circle in Rockville is the former Choice Hotels headquarters. Current corporate information uses the North Bethesda address.

Who owns Sleep Inn?

Sleep Inn is a Choice Hotels International brand.

Are Sleep Inn hotels franchise-owned?

Yes. Choice Hotels states that each Sleep Inn hotel is independently owned and operated by a franchise partner.

How many Sleep Inn hotels are there?

The official Sleep Inn website currently describes the brand as having more than 400 locations worldwide.

Who is the CEO of Choice Hotels?

Dominic Dragisich is interim CEO of Choice Hotels International. He assumed the role on May 20, 2026.

What is the Choice Privileges phone number?

Call 1-888-770-6800 for Choice Privileges account and rewards assistance.

What is the Choice Privileges Mastercard phone number?

Call 1-833-714-3490 for Choice Privileges Mastercard account assistance.

How do I dispute a Sleep Inn charge?

Contact the hotel and booking provider first. Obtain the folio and identify whether the amount is pending or posted. Contact Choice Customer Relations and the card issuer if the posted charge remains unresolved.

How long does a Sleep Inn incidental deposit take to return?

The timing can depend on the hotel and financial institution. Ask the property when the authorization was released and contact the card issuer if the hold remains beyond the expected processing period.

Who handles a Sleep Inn employee’s W-2 or payroll?

The independently owned hotel or its management company usually handles property-level employment records. Employees should contact the legal employer listed on their pay and tax documents.

Is CorporateOfficeHeadquarters.com affiliated with Sleep Inn?

No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website and is not affiliated with Sleep Inn or Choice Hotels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information and public review pages since 2004.

Information is reviewed using official corporate contact pages, customer-support resources, brand pages, leadership announcements, loyalty-program information, privacy and accessibility policies and visible reader submissions when available.

Corporate addresses, telephone numbers, leadership, hotel ownership, operating hours, reservation terms, rewards policies and complaint routes can change. Verify time-sensitive information directly with Choice Hotels, the hotel or the original booking provider before mailing documents or sharing private information.

Page Update Note

This Sleep Inn corporate office page was updated on July 30, 2026.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Sleep Inn, Sleep Inn & Suites, Choice Hotels International, Choice Privileges, any Sleep Inn franchisee, hotel owner, management company, employee, third-party booking company, payment provider or government agency.

Sleep Inn, Choice Hotels, Choice Privileges and related names, logos, trademarks and service marks belong to their respective owners. Corporate addresses, telephone numbers, leadership, hotel ownership, rates, amenities, deposits, cancellation policies, rewards terms and complaint procedures may change without notice.

CorporateOfficeHeadquarters.com cannot access reservations, cancel bookings, issue refunds, release card authorizations, change Choice Privileges accounts, investigate hotel incidents, retrieve employee records or contact Choice Hotels on a reader’s behalf.

This page does not provide travel, hotel, safety, medical, employment, legal, financial, accessibility or consumer-protection advice. Contact the hotel, Choice Hotels, booking provider, card issuer, emergency service, regulator or qualified professional when appropriate.

Share Your Sleep Inn Experience

Have you contacted a Sleep Inn front desk, hotel manager, Choice Customer Relations, Choice Reservations, Choice Privileges, a third-party booking provider or Choice Hotels corporate office about a complaint?

Share your experience below and identify the general hotel location, approximate stay date, booking channel, issue, support route used, whether a case number was provided and whether the concern was resolved.

Privacy warning: Do not post confirmation numbers, future travel plans, room numbers, Choice Privileges numbers, complete receipts, payment-card information, home addresses, private phone numbers, employee records, identification documents or photos of other guests in a public review.

Sleep Inn Charlotte NC Disappointing Experience

March 29, 2025

Sleep Inn, Annoying. Between 11PM and midnight last night (March 28, 2025) my grandson and I checked into the Sleep Inn Billy Graham Pkwy in Charlotte NC. We had made a reservation earlier in the day and had the reservation number. The person at the front desk checked me in(room in my name, my credit card), saw my ID and made a copy. He handed me the key card to room 105,, and we proceeded to the room and went to bed. We needed to be up early because there was an early flight from CLT to Denver, CO this morning. About 2:30 AM there was a banging on the door and someone trying to get in using a key card. He demanded we open the door and when I refused to open it, we were threatened with calling the authorities. I told him to call whoever he wanted to, the door would not be opened. He asked where we got the key to the room, and was told he had given it to us at checkin. He went away briefly, but came back again with the same demands and threats of calling the authorities. His final demand was to see my ID, I refused but my grandson showed it to him through a crack in the door. He finally went away stating he would check it on the computer. It was well after 3 AM when he finally left us alone. At checkout this morning I canceled my reservation for tonight, and made sure he knew I felt unsafe there, and did not appreciate the way we were treated. On top of all that the mattress covers on the beds were torn and dirty, the room reeked of smoke, and the bathroom door was off the track and wouldn’t close properly. Would never have stayed had it not been so late. Will never stay again, nor would I encourage anyone else to stay there either. The property looks good from the outside, its a shame its so poorly run.

J F

Sleep Inn Was Filthy

December 13, 2022

I stayed at the Sleep Inn in Columbus, Tennessee off of Harley Davidson Boulevard the GM there Kim she’s very nice did everything she could to try to help me unfortunately you need to send somebody in there to make sure that your rooms are clean that the bedding is clean the bedding in my room, which was room 210 was absolutely disgusting it was filthy. It had stains on it. I think there was actually a blood stain at one point on there that was never cleaned off. There was look like Cheetos and dirt in oil and just body grime all over this cover on the bed it was literally disgusting for $175 , I would expect to clean sheets and water to come out of the shower head in the shower. Granted you had hot water but if the showerhead doesn’t allow water to come out so you can get your body clean that’s the reason your sheets are so dirty I know I had to work extra hard to get the dirt off my arms because there was hardly any water very disappointed , but grateful to Kim the GM for helping me get a room

L J

Sleep Inn Orange Beach AL

December 13, 2022

My wife and I recently stayed at the Sleep Inn in Orange Beach, Alabama and it was not what we expected. I have never been to a hotel that doesn’t have exercise equipment that didn’t sit well with us at all. On top of that the maids were more accommodating than the staff was. the breakfast wasn’t what we thought it would be and the rooms were too small. They also had a water emergency in a room and shut the entire building’s water off and never notified us we had to go downstairs and asked what happened because we couldn’t call from our room cause the phone didn’t work. I really feel we should be compensated or reimbursed cause this wasn’t a good stay at all and we will never stay there again.

J M

Sleep Inn Customer Service

December 13, 2022

On May 13th & 14th 2023, stayed at Sleep Inn 8021 E33rd St. South Oklahoma 918-948-8870. The hotel when I checked in wanted $120.00 on my Discover Card. I said: Why? I paid through priceline.com. She argued and said no you didn’t and I said I can prove it. Then she looked into the computer and said yes you did but we need a $120 extra on the card. I said for what? Pet Deposit $20 why the extra $100? No way was I going to get a room without an extra $120 for a one-night stay paid through Priceline. The next morning two ladies were at the front desk and neither one could say I was due a refund of the $100. Today May 16, 2023, I spoke to Discover just to realize no refunds of any kind were submitted or taken off the card. I contacted Corporate Office and explained this situation and then added: when does the Hotel have man right at the front door begging for money. My son said to me: Don’t go outside by yourself it isn’t safe. Why? Because of solicitation at the entrance to this hotel–I am pushing this all the way. Full refund! Waive the Pet Deposit and $120 back on my Discover Card. Better Business Bureau and major complaints to Priceline or more. The fact solicitation was allowed by the Hotel at the entrance to the hotel. Poor safety conditions.

S L