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  • Sleep Inn Corporate Office, Headquarters Address & Complaints

Sleep Inn Corporate Office, Headquarters Address & Complaints 

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Use this page to find Sleep Inn corporate office and headquarters information, including Choice Hotels corporate address, hotel reservations, customer relations, guest complaint guidance, Choice Privileges support, reviews, and related resources. Sleep Inn is a Choice Hotels brand offering midscale lodging, free Wi-Fi, breakfast at many locations, and hotel stays focused on simple, restful travel.

Sleep Inn Corporate Office and Headquarters Contact Information

Important: Sleep Inn hotels are part of Choice Hotels, but individual properties are commonly independently owned and operated by franchise partners. For a room, refund, safety, cleanliness, deposit, billing, or front-desk complaint, include the exact Sleep Inn hotel location and reservation details when contacting Choice Customer Relations.

Sleep Inn Headquarters and Choice Hotels Corporate Office Update

Sleep Inn is a Choice Hotels brand. Older Sleep Inn corporate office listings often show Choice Hotels’ former Rockville, Maryland headquarters at 1 Choice Hotels Circle. Current Choice Hotels corporate contact information lists the headquarters at 915 Meeting St, North Bethesda, MD 20852.

This update is useful for readers searching for Sleep Inn corporate office, Sleep Inn corporate, Sleep Inn corporate office phone number, Sleep Inn corporate number, Sleep Inn and Suites corporate office, or Sleep Inn headquarters.

Hotel and Reservation-Specific Complaint Note

Many Sleep Inn complaints are tied to a specific hotel location, reservation number, room number, payment method, third-party booking site, deposit, refund, Choice Privileges account, or front-desk interaction. Corporate office information can be helpful for documentation, but Choice Customer Relations will usually need the property name, city, state, stay dates, and reservation details.

Before escalating a Sleep Inn complaint, identify whether your issue involves the local hotel, Choice Hotels reservations, Choice Customer Relations, Choice Privileges, a third-party booking site, or a payment provider.

Choose the Correct Sleep Inn Support Route

Use Choice Hotel Reservations at 1-877-424-6423 for new bookings, reservation changes, cancellations, and general hotel booking assistance.

Use Choice Customer Relations at 1-800-300-8800 for guest complaints, hotel feedback, refund follow-up, property concerns, billing problems, safety issues, and unresolved stay issues.

Use the Choice online contact form for faster written follow-up. Choice also provides a Guest Relations Service Center mailing address in Scottsdale, Arizona for written feedback, but mailed requests may take longer to process.

Use Choice Privileges support for missing stays, points, account login, reward nights, member rates, promotions, and loyalty-program questions.

Use the local Sleep Inn hotel for same-day issues such as check-in, room changes, room condition, deposits, housekeeping, breakfast, noise, water problems, maintenance, parking, and front-desk concerns.

What to Have Before Contacting Sleep Inn Corporate Office

Before contacting Choice Hotels, Sleep Inn, or the local hotel, gather:

  • The exact Sleep Inn hotel name, street address, city, and state
  • Reservation number, confirmation number, or third-party booking number
  • Check-in date, check-out date, room number, and rate paid
  • Receipt, folio, card statement, deposit record, or refund confirmation
  • Photos or videos of room condition, damage, cleanliness, safety, maintenance, or billing issues if relevant
  • Names of front-desk staff, managers, housekeeping staff, or customer-service representatives already contacted, if available
  • A short timeline and the specific resolution you are requesting

How to Escalate a Sleep Inn Complaint

Start with the front desk or hotel manager if the issue is happening during your stay. Ask for the issue to be documented and request a room change, correction, refund review, or manager follow-up while you are still at the property when possible.

If the hotel does not resolve the issue, contact Choice Customer Relations. Include the hotel location, reservation number, room number, date and time of the issue, photos, names of employees or managers contacted, and the resolution you want.

If the reservation was made through a third-party booking site, contact both the hotel and the booking platform. Refund authority may depend on whether the reservation was prepaid, nonrefundable, booked with points, booked through Choice, or booked through a travel agency or online travel site.

Deposits, Refunds, Billing, and Third-Party Booking Issues

Sleep Inn billing complaints may involve incidental deposits, pet fees, parking charges, duplicate charges, no-show fees, third-party reservations, cancellation deadlines, prepaid rates, and delayed deposit releases.

For billing disputes, keep your hotel folio, card statement, reservation confirmation, cancellation confirmation, and any emails from Choice, Sleep Inn, Priceline, Expedia, Booking.com, or another booking platform. Ask whether the charge is a posted charge or a temporary authorization.

If a hotel says a refund was issued but your card does not show it, ask for the refund date, amount, authorization number, and payment method. Then contact your card issuer if the refund does not post within the expected timeframe.

Room Cleanliness, Safety, Maintenance, and Service Complaints

Guest complaints about Sleep Inn properties often involve room cleanliness, bedding, smoke smell, broken doors, poor water pressure, water shutoffs, phones not working, breakfast disappointment, front-desk service, security concerns, and deposit disputes.

For room-condition or safety concerns, take photos before moving items or checking out if possible. Report the issue to the front desk immediately and ask for a room change or manager review. If you feel unsafe, follow local emergency procedures and do not rely only on a corporate complaint form.

For maintenance problems such as water shutoff, broken locks, shower issues, smoke smell, dirty bedding, or nonworking phones, document the room number, time reported, and staff response.

Choice Privileges, Missing Stays, and Rewards Issues

Choice Privileges complaints may involve missing stays, points not posting, reward-night issues, member-rate disputes, account login problems, promotions, gift cards, or Choice Privileges Mastercard questions.

Use the Choice Privileges Service Center for loyalty issues and keep your membership number, reservation number, hotel location, folio, check-in and check-out dates, and screenshots of the rate or promotion. For credit-card billing questions, use the Choice Privileges Mastercard customer-service number rather than the hotel front desk.

Franchise-Owned Hotel Note

Sleep Inn hotels are part of the Choice Hotels system, but many locations are independently owned and operated. This means the local hotel may make decisions about hiring, management, room assignments, deposits, housekeeping, maintenance, and some refund handling, while Choice Customer Relations can help route and document guest feedback.

When writing a complaint, do not just say “Sleep Inn.” Include the exact hotel location so Choice can identify the property involved.

Scam and Fake Sleep Inn Support Number Warning

Be careful when searching online for a Sleep Inn corporate phone number, Sleep Inn customer service number, Sleep Inn refund number, Choice Hotels complaint line, or Choice Privileges account support. Hotel guests can be targeted by fake booking sites, fake refund calls, fake front-desk calls, phishing emails, gift card scams, and unofficial support numbers.

Use ChoiceHotels.com, the official Choice support pages, the hotel’s official listing, official reservation emails, and phone numbers listed on official Choice pages before sharing account, payment, or identity information. Do not provide passwords, one-time codes, full card numbers, bank login information, or remote computer access to anyone who contacts you unexpectedly.

Common Reasons Guests Contact Sleep Inn Corporate Office

Guests search for Sleep Inn corporate office, Sleep Inn corporate, Sleep Inn corporate office phone number, Sleep Inn corporate number, Sleep Inn and Suites corporate office, or Sleep Inn headquarters for issues such as:

  • Room cleanliness, dirty bedding, smoke smell, maintenance problems, or unsafe conditions
  • Reservation problems, cancellation issues, no-show charges, or third-party booking disputes
  • Deposits, pet fees, incidental holds, duplicate charges, or refund delays
  • Front-desk service, manager follow-up, late-night disturbances, or room-entry concerns
  • Breakfast, Wi-Fi, room phones, water shutoffs, parking, amenities, or accessibility concerns
  • Choice Privileges points, missing stays, reward nights, member rates, or account access
  • Careers, franchising, investor relations, media, or corporate contact questions

Sleep Inn Reviews and Complaints

Current CorporateOfficeHeadquarters.com reader comments include complaints about an unsafe late-night room-entry incident at a Charlotte-area Sleep Inn, dirty bedding and room conditions in Tennessee, Orange Beach concerns involving water shutoff, breakfast and room-size disappointment, and a Tulsa-area complaint involving a Priceline reservation, deposit, refund follow-up, and safety concerns.

These reviews reflect individual guest experiences and should not be treated as universal facts about every Sleep Inn hotel, franchise owner, manager, employee, reservation, or corporate response. If you have contacted Sleep Inn, Choice Hotels Customer Relations, a local hotel, Choice Privileges, a booking site, or another route about a Sleep Inn complaint, you can share your experience below.

About Sleep Inn

Sleep Inn is a midscale hotel brand in the Choice Hotels portfolio. The brand is designed around simple, restful stays and often features nature-inspired design, breakfast, Wi-Fi, and convenient lodging for road travelers, families, business travelers, and value-focused guests.

Choice Hotels International is one of the largest lodging franchisors in the world and operates a broad portfolio that includes Sleep Inn, Comfort, Quality Inn, Clarion, Cambria, MainStay Suites, Suburban Studios, Econo Lodge, Rodeway Inn, WoodSpring Suites, Radisson-branded hotels in the Americas, and other brands.

Competitors and Related Corporate Office Pages

Sleep Inn competes with midscale and value hotel brands, including Hampton Inn Corporate Office, Fairfield Inn & Suites Corporate Office, Holiday Inn Express Corporate Office, Baymont Inn Corporate Office, Microtel Corporate Office, Super 8 Corporate Office, Days Inn Corporate Office, and Best Western Corporate Office.

Related Resources

Frequently Asked Questions About Sleep Inn Corporate Office

Where is Sleep Inn corporate office located?

Sleep Inn is a Choice Hotels brand. Choice Hotels International’s current corporate headquarters is located at 915 Meeting St, North Bethesda, MD 20852.

What is the Sleep Inn corporate phone number?

Choice Hotels’ corporate phone number is 1-301-592-5000. For guest complaints, use Choice Customer Relations at 1-800-300-8800.

What is the Sleep Inn reservations phone number?

Choice Hotel Reservations can be reached at 1-877-424-6423.

How do I complain about a Sleep Inn hotel?

Start with the hotel manager, then contact Choice Customer Relations or use the online contact form. Include the hotel location, reservation number, stay dates, room number, receipt, photos if relevant, and the resolution you are requesting.

Is the old Rockville headquarters address still the best address?

Older listings show 1 Choice Hotels Circle in Rockville, Maryland. Current Choice Hotels corporate contact information lists the headquarters at 915 Meeting St, North Bethesda, MD 20852.

Are Sleep Inn hotels owned by Choice Hotels?

Sleep Inn is a Choice Hotels brand, but many Sleep Inn hotels are independently owned and operated by franchise partners. Guest complaints should include the exact hotel location.

Is CorporateOfficeHeadquarters.com affiliated with Sleep Inn?

No. CorporateOfficeHeadquarters.com is not affiliated with Sleep Inn, Choice Hotels International, Choice Privileges, any Sleep Inn hotel, or any Choice Hotels franchisee.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, support routes, ownership details, phone-number guidance, review themes, or escalation options change.

Page Update Note

This page was updated on July 1, 2026 to replace the older Rockville headquarters address with Choice Hotels’ current North Bethesda corporate headquarters, add verified customer relations and reservations phone numbers, include Choice Privileges support, note the lack of a matching CSN page in this scan, work in QueryHunter corporate-office terms, summarize current visible COH review themes, and revise guest complaint, billing, reservation, and franchise-hotel guidance.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Sleep Inn, Choice Hotels International, Choice Privileges, Choice Privileges Mastercard, any Sleep Inn hotel, any Choice Hotels franchisee, or any third-party booking site. This page is for informational, review, and complaint purposes only. It is not legal, financial, reservation, refund, travel, franchise, safety, accessibility, employment, loyalty-program, or consumer-protection advice. For hotel-specific issues, reservations, refunds, deposits, Choice Privileges, accessibility, privacy, careers, investor matters, or legal concerns, verify current information directly with Choice Hotels, the specific Sleep Inn hotel, your booking provider, or the appropriate official route.

Share Your Experience

If you have contacted Sleep Inn corporate office, Choice Hotels Customer Relations, a local Sleep Inn hotel, Choice Privileges, a third-party booking site, or another route about a Sleep Inn complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.

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Sleep Inn Charlotte NC Disappointing Experience

March 29, 2025

Sleep Inn, Annoying. Between 11PM and midnight last night (March 28, 2025) my grandson and I checked into the Sleep Inn Billy Graham Pkwy in Charlotte NC. We had made a reservation earlier in the day and had the reservation number. The person at the front desk checked me in(room in my name, my credit card), saw my ID and made a copy. He handed me the key card to room 105,, and we proceeded to the room and went to bed. We needed to be up early because there was an early flight from CLT to Denver, CO this morning. About 2:30 AM there was a banging on the door and someone trying to get in using a key card. He demanded we open the door and when I refused to open it, we were threatened with calling the authorities. I told him to call whoever he wanted to, the door would not be opened. He asked where we got the key to the room, and was told he had given it to us at checkin. He went away briefly, but came back again with the same demands and threats of calling the authorities. His final demand was to see my ID, I refused but my grandson showed it to him through a crack in the door. He finally went away stating he would check it on the computer. It was well after 3 AM when he finally left us alone. At checkout this morning I canceled my reservation for tonight, and made sure he knew I felt unsafe there, and did not appreciate the way we were treated. On top of all that the mattress covers on the beds were torn and dirty, the room reeked of smoke, and the bathroom door was off the track and wouldn’t close properly. Would never have stayed had it not been so late. Will never stay again, nor would I encourage anyone else to stay there either. The property looks good from the outside, its a shame its so poorly run.

J F

Sleep Inn Was Filthy

December 13, 2022

I stayed at the Sleep Inn in Columbus, Tennessee off of Harley Davidson Boulevard the GM there Kim she’s very nice did everything she could to try to help me unfortunately you need to send somebody in there to make sure that your rooms are clean that the bedding is clean the bedding in my room, which was room 210 was absolutely disgusting it was filthy. It had stains on it. I think there was actually a blood stain at one point on there that was never cleaned off. There was look like Cheetos and dirt in oil and just body grime all over this cover on the bed it was literally disgusting for $175 , I would expect to clean sheets and water to come out of the shower head in the shower. Granted you had hot water but if the showerhead doesn’t allow water to come out so you can get your body clean that’s the reason your sheets are so dirty I know I had to work extra hard to get the dirt off my arms because there was hardly any water very disappointed , but grateful to Kim the GM for helping me get a room

L J

Sleep Inn Orange Beach AL

December 13, 2022

My wife and I recently stayed at the Sleep Inn in Orange Beach, Alabama and it was not what we expected. I have never been to a hotel that doesn’t have exercise equipment that didn’t sit well with us at all. On top of that the maids were more accommodating than the staff was. the breakfast wasn’t what we thought it would be and the rooms were too small. They also had a water emergency in a room and shut the entire building’s water off and never notified us we had to go downstairs and asked what happened because we couldn’t call from our room cause the phone didn’t work. I really feel we should be compensated or reimbursed cause this wasn’t a good stay at all and we will never stay there again.

J M

Sleep Inn Customer Service

December 13, 2022

On May 13th & 14th 2023, stayed at Sleep Inn 8021 E33rd St. South Oklahoma 918-948-8870. The hotel when I checked in wanted $120.00 on my Discover Card. I said: Why? I paid through priceline.com. She argued and said no you didn’t and I said I can prove it. Then she looked into the computer and said yes you did but we need a $120 extra on the card. I said for what? Pet Deposit $20 why the extra $100? No way was I going to get a room without an extra $120 for a one-night stay paid through Priceline. The next morning two ladies were at the front desk and neither one could say I was due a refund of the $100. Today May 16, 2023, I spoke to Discover just to realize no refunds of any kind were submitted or taken off the card. I contacted Corporate Office and explained this situation and then added: when does the Hotel have man right at the front door begging for money. My son said to me: Don’t go outside by yourself it isn’t safe. Why? Because of solicitation at the entrance to this hotel–I am pushing this all the way. Full refund! Waive the Pet Deposit and $120 back on my Discover Card. Better Business Bureau and major complaints to Priceline or more. The fact solicitation was allowed by the Hotel at the entrance to the hotel. Poor safety conditions.

S L
Corporate Office Headquarters