Reach Out To Ralphs Corporate Office – Review and Complaints 

Ralphs, Good morning, My son started a position filling online orders at the Ralphs on Victoria Ave in Ventura. Johnathan the manager does not allow my son to go to the bathroom. Jonathan tells him that the corporate office wants higher numbers and that includes no breaks. Please audit his timecard he does not clock out for lunch. The management advises the team to cheat on filling online orders regardless of the customers dietary needs. Joanathan said my son was going to receive an hourly wage of $19 on his paycheck he is getting $16. If your customers know they are being cheated, you will lose business. This store is dirty. If this doesn’t get resolved I will contact the office of Gloria Alred.

Ralphs, Shelves and isles are so overcrowded. I have been shopping at my neighborhood Ralph’s in Fullerton for over 20 years. For the last couple months or so I walk in there and I feel like I am in a jungle. A couple years ago, the shelves went up higher and then end caps were put in. Now there are stands of products in the isles, which only allow a cart to pass by. With the density of our cities increasing, I don’t want to go to the supermarket and feel like I am in a cave. These products taking isle space are not of high-quality – they are mostly unhealthy junk food. It is very disconcerting that Ralphs has to pack their stores and make them look so rubbishy and tacky. At this point, I am considering finding another grocery store since the design of the Ralph’s on Harbor and Fullerton has become unpleasant to shop in. I do want to complement the checkers/staff that have been at this store for many years with for their good manners, helpfulness, and friendly personalities. Unfortunately, some of the new staff needs to learn better customer service, and improved demeanor. I do hope that Ralphs can find someone more astute and design to make their market more appealing. At this point, I do not have any photos but next time I go into the store, I will take some pictures and send them in.

Ralphs, Boost delivery program. I am trying to join the Boost program for free delivery for a trial. And no one at the store understands anything about it and it’s charging me for delivery. Why doesn’t anybody understand this program? You asked me to join and when I join nothing works.

Customer service is in the toilet!

Teach your staff how to professionally and politely interact with the guests especially when there is an issue that needs to be resolved. Some of your staff on Woodman are rude and disrespectful, especially the one this morning watching over the self-checkout lines, I have had the same issues with her in the past, a poor representation for your company. Should be retained or fired, fired would be preferred because she has no respect for the elderly.

To whom it may concern:

I live near your 5245 W Centinela Avenue store and have been a loyal customer for 13 years. While I was in your store yesterday I was on the unlucky end of some very rude and unprofessional behavior by one of your checkers helping at the self check out. She was wearing a big pink hoodie with some writing on it and I engaged her, to ask her what the writing meant, she stared right through me as though I didn’t exist, turned her head, and walked way. I thought maybe she was just busy or didn’t hear me so when she came back in my direction I asked again and she did the same thing again.