Vons corporate office and Southern California division operations are located at 1421 Manhattan Avenue, Fullerton, CA 92831. The Fullerton division office phone number is 1-714-300-6000. Customers with store, pharmacy, refund, delivery, pickup, Vons for U or FreshPass complaints should normally begin with Vons Customer Support at 1-877-723-3929.
Vons is a grocery-store banner of Albertsons Companies. The Fullerton office supports Albertsons, Vons and Pavilions operations in Southern California and should not be confused with a local Vons grocery store or the national headquarters of parent company Albertsons Companies.
Vons Corporate Office Address and Phone Numbers
Albertsons, Vons and Pavilions Southern California Division1421 Manhattan Avenue
Fullerton, CA 92831
United States
- Company Banner: Vons
- Parent Company: Albertsons Companies, Inc.
- Vons Southern California Corporate Address: 1421 Manhattan Avenue, Fullerton, CA 92831
- Southern California Division Phone: 1-714-300-6000
- Retail Store and Corporate Customer Support: 1-877-723-3929
- Grocery Delivery and Pickup Support: 1-877-505-4040
- Vons for U Customer Support: 1-877-258-2799
- Accessibility Support: 1-877-635-4833
- Text Support: 1-844-549-1193
- Employee System Service Desk: 1-877-286-3200
- Media Inquiries: 1-208-395-4722
- Albertsons Companies CEO: Susan Morris
- Parent-Company Stock Symbol: NYSE: ACI
- Official Vons Website: Vons.com
- Vons Contact Page: Contact Vons
- Vons Help Center: Vons Help
- Vons Store and Pharmacy Locator: Find a Vons Location
- Vons Employee Resource Center: Vons Employee Resources
- Vons Careers: Vons Careers
- Albertsons Companies Website: Albertsons Companies
Important: 1-714-300-6000 is the Southern California division-office number. It is not the primary number for ordinary store complaints, grocery delivery, online orders, rewards accounts or pharmacy service.
Vons Corporate Office Versus Customer Service
Customers searching for the Vons corporate phone number may need one of two different contact routes:
- Southern California corporate or division matters: 1-714-300-6000
- Store complaints and general customer support: 1-877-723-3929
The Fullerton office may direct a store, order, loyalty, refund or pharmacy complaint back to the customer-support department or local store that can access the relevant transaction.
Vons Customer Service Numbers
Retail Store and Corporate Customer Support
Call 1-877-723-3929 for:
- Unresolved store complaints
- Customer-service experiences
- Product-quality concerns
- Pricing and refund questions
- Store-management complaints
- Deli, bakery, meat, seafood or produce concerns
- Locked-merchandise complaints
- General Vons questions
Grocery Delivery and Pickup
Call 1-877-505-4040 for:
- Missing grocery items
- Incorrect substitutions
- Damaged or spoiled products
- Late or missing deliveries
- Drive Up and Go pickup complaints
- Online-order refunds
- Delivery charges
- Order-account problems
Delivery and pickup support is generally listed as available between 5 a.m. and 10 p.m. Pacific Time. Hours may change during holidays or service interruptions.
Vons for U and Loyalty Accounts
Call 1-877-258-2799 for help with:
- Vons for U accounts
- Digital coupons
- Points and rewards
- Linked household accounts
- Incorrect phone numbers or email addresses
- Missing personalized offers
- Account access
Accessibility Support
Call 1-877-635-4833 for assistance related to website or service accessibility.
Vons Text Support
Vons lists text support at 1-844-549-1193, normally available Monday through Friday from 8 a.m. to 5 p.m. Pacific Time.
Vons Customer Support Mailing Address
Vons lists the following mailing address for general Customer Support:
Customer Support CenterM.S. 10501
P.O. Box 29093
Phoenix, AZ 85038
This customer-support address is different from the Southern California division office in Fullerton.
When mailing a complaint, include copies rather than original receipts or documents. Keep proof of mailing and do not send payment-card details, prescription records or identity documents unless Vons provides secure instructions.
Does Vons Have a Customer Service Email?
Vons does not prominently publish one general customer-service email address for all store, order, refund, pharmacy, rewards or delivery complaints.
Customers should use:
- The official online contact form
- Vons chat support
- Telephone customer support
- The Customer Support Center mailing address
- The local store or pharmacy involved
Do not send account passwords, complete payment-card numbers, prescription information, Social Security numbers or one-time verification codes to an email address found only through an unofficial directory.
How to Escalate a Vons Complaint
- Contact the store department: Begin with the customer-service desk, pharmacy, deli, bakery or department involved.
- Ask for the manager: Request the store manager or pharmacy manager when the first contact cannot resolve the issue.
- Keep supporting records: Save the receipt, order record, coupon, package, photographs and previous communication.
- Call Customer Support: Use 1-877-723-3929 for a store complaint or 1-877-505-4040 for delivery and pickup.
- Request a case number: Ask how the complaint is being documented.
- State the requested resolution: Explain whether you want a refund, replacement, account correction, manager response or safety review.
- Request district or division review: Ask whether the case can be forwarded to the appropriate district or Southern California division team.
- Send a written complaint: Use the Customer Support Center or Fullerton division address when appropriate.
- Use an outside authority when necessary: Serious food-safety, pharmacy, accessibility, discrimination or payment concerns may involve a health department, pharmacy board, consumer agency or card issuer.
What to Have Before Contacting Vons
- Store location and store number
- Date and approximate time
- Department involved
- Receipt or transaction information
- Delivery or pickup order number
- Product name, size and UPC
- Lot code and expiration date
- Digital coupon or advertised offer
- Loyalty-account information shared only through a secure channel
- Photographs of spoiled, damaged or incorrect products
- Names or roles of managers and representatives contacted
- Customer-support case number
- A concise timeline
- The exact resolution requested
Do not publish complete account numbers, payment-card details, passwords, prescription records, home addresses, private phone numbers, employee records or other sensitive information in a public review.
Store Service and Management Complaints
Store-level complaints may involve:
- Long checkout lines
- Customer-service desk problems
- Employee conduct
- Manager response
- Locked merchandise
- Store cleanliness
- Incorrect shelf prices
- Returns and refunds
- Deli, bakery or prepared-food service
- Money-order or money-service transactions
- Accessibility
- Store hours or closures
Ask for the store manager while the issue can still be reviewed. Retain the receipt and record the approximate time so management can identify the transaction and employees involved.
Vons Delivery and Pickup Complaints
Delivery and pickup complaints can involve:
- Missing items
- Incorrect substitutions
- Damaged produce
- Spoiled refrigerated products
- Incorrect quantities
- Order cancellation
- A delivery marked complete but not received
- An unavailable pickup order
- Driver or store communication
- Refund delays
Review the order in the Vons website or app and use the refund-request option when available. Contact support within the applicable refund period and keep delivery photographs, messages and order information.
A third-party delivery provider may sometimes be involved. Review the order confirmation to determine which company processed and delivered the order.
Vons Refund and Overcharge Complaints
For an in-store refund or pricing complaint:
- Keep the receipt.
- Photograph the advertised or shelf price when relevant.
- Contact the store’s customer-service desk.
- Ask for a manager if the price or return cannot be corrected.
- Request a written or printed refund confirmation.
- Call Vons Customer Support if the store does not resolve it.
For an online order, use Purchase History or contact delivery and pickup support at 1-877-505-4040.
A refund may take additional time to appear depending on the payment method and financial institution. Do not assume a promised refund is complete until it appears on the account.
Vons for U, Digital Coupons and FreshPass
Account complaints may involve:
- A digital coupon not applying
- Incorrect loyalty pricing
- Missing points or rewards
- Duplicate accounts
- Incorrect account contact information
- FreshPass billing
- FreshPass renewal or cancellation
- Missing subscriber benefits
- Problems signing in
Keep screenshots of the offer, eligibility requirements and expiration date. Retain the receipt showing the price paid.
For Vons for U support, call 1-877-258-2799. For an online grocery order, delivery support may also be needed.
Food Quality, Spoiled Products and Lucerne Complaints
For spoiled milk, meat, produce, prepared food or another product-quality concern:
- Stop consuming the product when it may be unsafe.
- Keep the packaging when safe.
- Retain the receipt.
- Record the product name and size.
- Record the UPC, plant code, lot number and expiration date.
- Take photographs.
- Contact the store manager.
- Report the issue to Vons Customer Support if unresolved.
For a suspected foodborne illness, seek appropriate medical care and contact the relevant local health department when necessary.
Vons Product Recalls
Product recalls affecting Vons stores are generally published through Albertsons Companies’ recall resources.
If a product may be recalled:
- Stop using or consuming it.
- Review the official recall notice.
- Compare the UPC, lot code, size and expiration date.
- Follow the return or disposal instructions.
- Contact the store, manufacturer or appropriate agency with questions.
Loyalty-account purchase records may help determine whether a particular recalled item was purchased.
Vons Pharmacy Complaints
For a routine prescription, refill, transfer, vaccine or pharmacy-service concern, contact the pharmacy at the Vons store involved.
Pharmacy complaints may include:
- Prescription delays
- Refill problems
- Prescription transfers
- Medication availability
- Insurance rejections
- Vaccine appointments
- Pharmacy wait times
- Incorrect pharmacy-account information
- Privacy concerns
Ask for the pharmacy manager when the first contact does not resolve the issue.
Do not publish medication names, prescription numbers, birth dates, medical conditions, insurance information or pharmacy records in a public comment.
For a possible dispensing error, allergic reaction or urgent medication problem, contact the pharmacist, prescribing professional or appropriate medical provider promptly rather than waiting for a corporate-office response.
Vons Human Resources, Direct2HR and Employee Support
Vons does not publish one universal public Human Resources or payroll phone number for every employee, former employee, applicant, benefits question, workplace complaint or employment-verification request.
Current Vons Employees
The current Vons Employee Resource Center directs active employees to:
- myACI: Albertsons Companies’ automated Human Resources service system
- mySchedule: Employee scheduling and time-off tools for participating divisions
- Manager or HR representative: For workplace, payroll, benefits, leave or employee-relations issues
People searching for Vons Direct2HR should use the current Employee Resource Center and myACI system.
Employee Login Assistance
Authorized employees having trouble accessing employee systems can call the Service Desk at 1-877-286-3200.
This Service Desk number is for technical access to employee systems. It should not be represented as a universal Vons HR, payroll, benefits or complaint line.
Vons Job Applicants
Applicants should use the official Vons Careers page to search and apply for store, warehouse, manufacturing, pharmacy, technology and corporate positions.
Do not publish employee IDs, Social Security numbers, payroll records, schedules, medical information, disciplinary documents or private coworker information publicly.
Vons Ownership and Albertsons Companies
Vons is owned and operated as a grocery banner of Albertsons Companies, Inc.
Albertsons Companies also operates banners including:
- Albertsons
- Safeway
- Pavilions
- Jewel-Osco
- Acme Markets
- Shaw’s
- Star Market
- Randalls
- Tom Thumb
- Carrs
- Haggen
The proposed Kroger and Albertsons merger was terminated after the transaction was blocked. Vons remains part of Albertsons Companies and is not a Kroger-owned banner.
Who Is the CEO of Vons?
Vons does not prominently identify a separate public brand CEO.
Susan Morris is chief executive officer of parent company Albertsons Companies. Vons also operates through Southern California division leadership and local district and store management.
Executive and division positions can change, so suppliers, applicants and business contacts should verify current leadership through Albertsons Companies.
Vons Scam and Fake Customer-Service Warning
Be cautious of fake Vons support numbers, refund messages, grocery-delivery notices, rewards-account alerts and fraudulent job offers.
- Verify telephone numbers through Vons.com.
- Use the official website or app to access an account.
- Do not disclose passwords or one-time verification codes.
- Do not provide complete payment-card information to an unexpected caller.
- Do not grant remote access to a computer or mobile device.
- Do not pay a supposed refund or complaint fee through gift cards or cryptocurrency.
- Verify an unexpected delivery, account-lock or rewards message through official support.
Vons Reviews and Complaints
Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated from December 13, 2022, through April 17, 2025.
Reported themes include:
- Lucerne milk allegedly spoiling before its stated date
- Concerns about refrigeration and product handling
- A disputed money-order transaction and receipt
- Customer-service and supervisor conduct
- Locked merchandise creating shopping delays
- Difficulty receiving service at deli counters
- Long checkout lines
- Insufficient register staffing
- Concerns about local store-management response
These submissions describe individual customer experiences and allegations involving particular stores. They do not establish that every Vons location, product, employee or manager will have the same conditions or outcome.
No reliable aggregate star rating is currently displayed. A helpful review should identify the store, approximate date, department, issue, support route used, whether a case number was issued and whether the concern was resolved.
About Vons
Vons is a supermarket banner serving customers primarily in Southern California and Nevada. The business traces its history to Charles Von der Ahe’s Los Angeles grocery operation, founded in 1906.
Vons stores may offer:
- Groceries and household products
- Fresh produce
- Meat and seafood
- Bakery and deli products
- Prepared foods
- Pharmacy services
- Vaccinations
- Vons for U rewards
- FreshPass memberships
- Digital coupons
- Pickup and grocery delivery
- Money services at selected locations
- Fuel stations at selected locations
Departments, hours and available services vary by location. Use the official Vons locator to confirm store and pharmacy information.
Vons Competitors and Related Corporate Office Pages
- Albertsons Corporate Office
- Safeway Corporate Office
- Ralphs Corporate Office
- Kroger Corporate Office
- Trader Joe’s Corporate Office
- Costco Corporate Office
- Whole Foods Market Corporate Office
- Walmart Corporate Office
- Target Corporate Office
Official and Related Vons Resources
- Official Vons Website
- Vons Contact Page
- Vons Help Center
- Vons Store and Pharmacy Locator
- Vons Online Shopping FAQs
- Vons Pharmacy
- Vons for U
- Vons Employee Resource Center
- Vons Careers
- Albertsons Companies Division Directory
- Albertsons Companies Product Recalls
- Vons Customer Service Numbers, Reviews and Complaints
- Investigate an Unrecognized Vons or Grocery Charge
Frequently Asked Questions About Vons Corporate Office
Where is the Vons corporate office?
The Vons and Albertsons Southern California division office is located at 1421 Manhattan Avenue, Fullerton, CA 92831.
What is the Vons corporate office phone number?
The Southern California division-office phone number is 1-714-300-6000. Customer Support can be reached at 1-877-723-3929.
What is the Vons corporate phone number?
For the Fullerton division office, call 1-714-300-6000. For an ordinary store or customer complaint, call 1-877-723-3929.
What is the Vons corporate address?
The Vons Southern California corporate and regional address is 1421 Manhattan Avenue, Fullerton, CA 92831.
Where is Vons headquarters?
Vons’ Southern California division operations are based in Fullerton. Parent company Albertsons Companies is headquartered separately in Boise, Idaho.
What is the Vons customer-service phone number?
Call 1-877-723-3929 for retail-store and general customer support.
What is the Vons delivery customer-service number?
Call 1-877-505-4040 for grocery delivery and pickup support.
What is the Vons for U phone number?
Call 1-877-258-2799 for Vons for U and loyalty-account support.
Does Vons have a customer-service email?
Vons does not prominently publish one general support email. Use its contact form, chat, telephone support or Customer Support Center mailing address.
How do I file a complaint with Vons corporate?
Start with the store manager, then contact Customer Support and request a case number. An unresolved division-level complaint may be directed to the Fullerton office.
What is the Vons HR phone number?
Vons does not publish one universal public HR number. Active employees should use myACI, their manager or internal Human Resources channels.
What is the Vons employee Service Desk number?
Authorized employees who cannot access employee systems can call 1-877-286-3200. This is a technical-access line, not a general HR or payroll number.
What happened to Vons Direct2HR?
Vons’ current Employee Resource Center directs active employees to myACI as its automated Human Resources service system.
How do I contact Vons about a pharmacy complaint?
Contact the local Vons pharmacy and ask for the pharmacy manager. For an unresolved service complaint, use official Vons Customer Support without publishing private medical information.
How do I report spoiled food to Vons?
Keep the product, package and receipt when safe. Record the UPC, lot code and expiration date, take photographs and contact the store manager and Customer Support.
Who owns Vons?
Vons is owned by Albertsons Companies.
Is Vons owned by Kroger?
No. Vons remains an Albertsons Companies banner.
Who is the CEO of Vons?
Vons does not prominently publish a separate brand CEO. Susan Morris is CEO of parent company Albertsons Companies.
Is CorporateOfficeHeadquarters.com affiliated with Vons?
No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website and is not affiliated with Vons or Albertsons Companies.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information and public review pages since 2004.
Information is reviewed using official company contact pages, division directories, customer-support resources, employee portals, corporate leadership pages and visible reader submissions when available.
Corporate addresses, telephone numbers, leadership, support hours, store policies, rewards programs and complaint routes can change. Verify time-sensitive information directly with Vons or Albertsons Companies before mailing documents or sharing private information.
Page Update Note
This Vons corporate office page was updated on July 29, 2026.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Vons, Albertsons Companies, Safeway, Pavilions, any Vons store, pharmacy, employee, delivery company, payment processor or government agency.
Vons, Vons for U, FreshPass, Albertsons, Safeway, Pavilions and related names, logos, trademarks and service marks belong to their respective owners. Corporate addresses, phone numbers, leadership, store policies, refund rules, rewards programs and complaint procedures may change without notice.
CorporateOfficeHeadquarters.com cannot access Vons accounts, issue refunds, change grocery orders, correct rewards, manage prescriptions, access employee records or contact Vons on a reader’s behalf.
This page does not provide medical, pharmacy, employment, legal, financial, food-safety or regulatory advice. Contact Vons, Albertsons Companies, a pharmacist, medical provider, consumer agency, emergency service or qualified professional when appropriate.
Share Your Vons Experience
Have you contacted a Vons store manager, pharmacy manager, Customer Support, delivery support, the Fullerton division office or Albertsons Companies about a complaint?
Share your experience below and identify the general store, approximate date, department, issue, support route used, whether a case number was provided and whether the concern was resolved.
Privacy warning: Do not post complete account numbers, payment-card details, passwords, verification codes, home addresses, private phone numbers, prescription information, medical records, employee IDs, payroll records or other sensitive personal information in a public review.
