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  • Reach Out To Vons Corporate Office – Reviews – Complaints

Reach Out To Vons Corporate Office – Reviews – Complaints 

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Vons Corporate Office is located in Fullerton, California, USA. As a prominent supermarket chain, Vons is known for its wide range of groceries, fresh produce, and pharmacy services. Below are comprehensive details about Vons’ corporate office, including their address, contact numbers, and a brief overview of the company.

How To Contact Vons Headquarters HQ

Vons Corporate Office: Overview

Vons Corporate Office

Maps and Directions To Vons Corporate Headquarters

A Snapshot of Vons’ History

Vons, a subsidiary of Albertsons, has a rich history dating back to 1906. It has since grown into a major supermarket chain in Southern California and Nevada, offering a variety of products, including bakery items, deli, seafood, meats, and organic choices.

The Supermarket Industry and Vons’ Position

In the highly competitive supermarket industry, Vons competes with other grocery chains like Ralphs, Safeway, Publix, Kroger and Trader Joe’s. Vons differentiates itself through its focus on quality, customer service, and community involvement, along with an emphasis on offering a diverse range of products to meet the needs of its customers.

Vons’ Customer-Centric Approach

Vons is dedicated to enhancing the shopping experience for its customers by offering quality products at competitive prices, convenient services like online shopping and delivery, and a commitment to excellent customer service.

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Disclaimer:

CorporateOfficeHeadquarters.com is not affiliated with Vons or Albertsons Companies, Inc. This content is for informational purposes and is designed to offer a platform for reviews and user feedback.

Vons Corporate Office Complaints, Reviews, and Feedback

We encourage you to share your experiences with Vons’ products, services, and store environment. Your feedback in the comment section is invaluable, providing insights that help others understand Vons’ operations and customer service.

2.2
Rated 2.2 out of 5
2.2 out of 5 stars (based on 3,751 reviews)

Vons Customer Service

Rated 3.0 out of 5
May 23, 2023

I shopped for an elderly neighbour today at Store 2079 at 11:52 a.m.

John Cappel was called by Customer Service to “pick up line one” as I shopped. This just gets worse and worse!

When I passed the cashiers, they only had two lines open while people were lining up all the way to the beginning of the food isles. No one called for back up!

This is a very busy time for those of us that stop in at lunchtime to pick up our needs. Each person who works there knows about that. They just don’t care! No one thinks that all the elderly in those lines need to get out of the store as soon as possible.

When I got to the line where “Josh” was working, all of us customers were looking at each other with confusion as to why we were having to line up all the way to the isles simply because the employees there, like “Josh” don’t care about our time and needs.

This brings me to what happened as it does every time I have to shop there: I have to go to the cashiers and ask for an announcement for back up cashiers…..every time I’m in there!

So, I go to “Josh” and ask for a back up cashier. He said: “This is all we got!” I told him that John Cappel could come out and open a line. Just because he is a Director, doesn’t mean that he is exempt from making sure the customers come first. John allows this in his store and everyone follows his careless lead when it comes to getting people out of the store when they line up. If you don’t believe me, ask to see the camera recordings at this time today. You will see the people backed up to the food isles and no one who works there cares!

When I told “Josh” that John could come out and help us, he said: ” He’s busy working with inventory!” Who is more important? Inventory? Or customers?

Does anyone above John Cappel find this activity that happens regularly here acceptable according to Vons Corporate directions for Store Directors? Is this what you allow and just ignore? Why does this keep happening at this Vons?

So after “Josh” was rude to me and didn’t care about our needs as customers, I went to “Wilt” who was just standing by. He did the same thing the last time I was there and he reluctantly opened a line when we were all piled up in the middle of the store.

So, today “Wilt” saw me going toward him with a request to open a lane. “Wilt” walked over to “Josh” and whispered something to “Josh”. I Heard “Josh” Tell “Wilt”: ” Open up and get this guy out of here!”

As I was being checked out by “Wilt”, a very frail woman thanked me for flagging the problem and allowing her to get through the line that “Wilt” opened up. I told her that they are supposed to open up lines when they are backed up, but every employee there is reluctant to do so. The man behind her in our line was very elderly and frail too.

Why wont Vons take a close look at this store? Does anyone in Vons Corporate care that John Cappel is perpetuating this very unfavourable environment for us customers who pay his check and everyone else there? Why do you have this feedback venue when No One gets back to me via email?

We want our Vons in Rancho Bernardo trained and coached by management at corporate level! This isn’t being done in other grocery stores here. Why isn’t anyone taking this seriously, while John Cappel simply looks the other way and allows his people to do the same?

I now have had to take this time and waste it reporting to you about John Cappel’s store and will have to waste my time making a call into corporate so that this store can get better help, better training, and definitely better management skills in directing that the customers come first. Guess what? We are not treated with that kind of respect at Store 2079.

Bryan Kennedy

Vons Customer Service

Rated 3.0 out of 5
May 12, 2023

To whomever this concerns and the entire Corporate Board qualifies,

You folks should be ashamed of yourselves, for cooking up a half-baked reason for terminating a long-standing employee. Touching a customer?

You couldn’t be more creative than that? And touching a customer in the act of defending oneself from imminent assault?

You did Mr. Sherrell wrong, and likely went home with clear consciences, hugged your families and never gave it a second thought. Take a reference book and look up cold-hearted corporations and you will likely see Von’s. And not necessarily in alphabetical order. I do wish you operated in these parts so I could personally never set foot in your store again.

Disgustedly Yours,

Tom McGlynn
Corporate Office Headquarters