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  • Reach Out To Lexus Corporate Office – Reviews – Complaints

Reach Out To Lexus Corporate Office – Reviews – Complaints 

Lexus’ Corporate Office in the United States, as a division of Toyota, is headquartered in Plano, Texas. Below are comprehensive details about Lexus’ corporate office, including their address, contact numbers, and a brief overview of the brand.

How To Contact Lexus Corporate Headquarters HQ

Lexus Corporate Office: Overview

  • Lexus North America Headquarters Address: 6565 Headquarters Drive, Plano, TX 75024, USA
  • Lexus US Headquarters Mailing Address: P.O. BOX 259001 – MAIL DROP E3-2D Plano, TX 75025-9001 USA
  • Lexus Headquarters Phone Number: 1-800-255-3987
  • Lexus Home Office Customer Service Number: 1-800-255-3987
  • Lexus Head Office Phone Number: 1-469-292-4000
  • Lexus Roadside Assistance: 1-800-255-3987
  • Lexus Financial: 1-800-874-7050
  • Lexus Credit Card: 1-844-271-2709
  • Website: lexus.com

lexus corporate office

Map and Directions To Lexus USA Headquarters in Plano, Texas

A Snapshot of Lexus’ History

Lexus, the luxury vehicle division of Toyota Motor Corporation, was established in 1989. With a reputation for high-quality, luxury vehicles, Lexus offers a range of sedans, SUVs, convertibles, and hybrids, known for their performance, technology, and design excellence.

The Luxury Automotive Industry and Lexus’ Position

In the competitive luxury automotive market, Lexus competes with prestigious brands like Mercedes-Benz, BMW, and Audi. Lexus differentiates itself with a unique blend of reliability, craftsmanship, and advanced technology, coupled with a commitment to customer service that has earned the brand a loyal customer following.

Lexus’ Customer-Centric Approach

Lexus’ success is deeply rooted in its dedication to quality and a customer-first philosophy. The brand is renowned for its focus on innovation, sustainability, and creating a personalized luxury experience that extends beyond vehicle ownership, fostering a strong connection with its customers.

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CorporateOfficeHeadquarters.com is not affiliated with Lexus. This content is for informational purposes and is designed to offer a platform for reviews and user feedback.

Lexus Corporate Office Complaints, Reviews and Feedback

We encourage you to share your experiences with Lexus’ corporate services. Your feedback in the comment section is invaluable, providing insights that help others understand Lexus’ operations and customer service.

Attn. Lexus HQ - Remote start disconnection on 2017 ES350

Rated 1.0 out of 5
November 17, 2023

I purchased my 2017 ES350 as a CPO car in 2019. It has been a wonderful car. My problem is with the corporate greed of Lexus. After 2 years of ownership, I was informed that my remote starter would only work if I purchased a monthly subscription from Lexus. Needless to say, you will never get me to pay this extortion. But, also, you have made me so irritated, that I can assure you, in the future, I will NEVER consider purchasing another Lexus or any other car that tries to do this to a good customer. The cost of building in the remote starter was surely included in the purchase price, but now, something I paid for, can’t be used because of your greed. I can’t believe this is even legal. Do any attorneys out there ever consider this? What a great way to insult a fully satisfied customer. Just awful.

David Scarletto

Lexus Complaint Department

Rated 3.0 out of 5
July 18, 2023

Hi, I was on the advisory committee in the past, About Three Years ago I had to have my front bumper replaced by accident. The Lexus Dealership in Dallas, Sewell did the work, and within a year the Outer Paint peeled off in spots where it was painted, I talked to the Service adviser and we went and talked to the Body Shop Manager and he said the paint chipped off from Highway Rocks hitting it, It was obvious to Service advisor and me, but the Body shop Mgt. thought otherwise. I even talked to a fellow Body Shop Employee who used to work there and he said the work in Body Shop Area had gone downhill. I know it has been a few years but I thought I need to let you guys know. Disappointed with a Highly Valued Dealership

Greg Waldrip

Lexus Release Date For 2023 Lexus 450 Plus

Rated 3.0 out of 5
March 23, 2023

I’m still waiting for the release date for the 2023 Lexus 450 plus. I’m they don’t come soon I might consider the Volvo hybrid plug in.

John Frechette

Lexus Corporate Headquarters - Problem with dealership - Johnson Lexus of Durham

Rated 1.0 out of 5
May 6, 2023

Good evening, I hope this urgent matter is handled as soon as possible and not ignored like Johnson Lexus of Durham branch. My name is L Kornegay and my wife and I purchased a 2022 Mustang GT from Johnson Lexus of Durham back in Jan. 2023, from Carlos Marillo and the Financial and Insurance Representative Darius Mingo finished the deal. We decided after a week that we did not want to keep the vehicle, so we returned it. Upon returning it, we had to pay $3664.50 to get out of the contract and get our 2019 Ford Mustang EcoBoost back and we couldn’t understand why we had to pay to get out of a car that we didn’t have for a week. We asked Carlos to ask Mustafah, who is the Manager to just reverse the paperwork and the response was no. With that, they said that we would be receiving the $1053.00 back in the form of a check for the GAP insurance that was never used. We have been calling and sending emails to Darius Mingo on the matter of the GAP Insurance check for over 3 months not to no resolve. To makes matter worse we have received two notices in the mail from Bank of America stating that we owe them money for a car that we no longer possess. So now we are trying to get the truth of why this account is still open under our name and why we haven’t received the GAP check back. Darius’s words to us was, “We would have to contact the Bank to let them know that the account has been paid in full, but when I contacted the bank all I got was that the account was still open and that Johnson Lexus still the Lein in possession. We then called Darius back and confronted him on this matter again and he sent us a photo showing a check stub, showing $22,746.00, Dated 06FEB23. So, I called the Bank of America back the next day and they said that it is not in their system as paid and that they do not understand why Darius would tell us that it was our responsibility to call them, when it is actually the dealers responsibility to call and clarify the matter. So, I have reached out and called Darius Mingo back via email and phone and have gotten no response. I have asked him to handle this problem quickly, because now it is affecting my credit and we need our money. This has been very aggravating and upsetting because you wouldn’t think you would have to deal with such issue from reputable car dealership with supposed to be professional people.

L Kornegay

Lexus Customer Service

Rated 3.0 out of 5
March 22, 2023

I have a 2013 RX450H I bought new from dealership JM Lexus, went it to start vehicle the other day realize vehicle is always garaged. The dash lights up says hybrid took to dealership and they state the battery pack needs to be replaced at a cost of $5700, this vehicle only has 70000 miles. I called someone else on the price and they quote $3790, is there any warranty on this battery?

Mavis Schierloh
Corporate Office Headquarters