Where is Lexus Corporate Office Headquarters HQ 

Hi, I was on the advisory committee in the past, About Three Years ago I had to have my front bumper replaced by accident. The Lexus Dealership in Dallas, Sewell did the work, and within a year the Outer Paint peeled off in spots where it was painted, I talked to the Service adviser and we went and talked to the Body Shop Manager and he said the paint chipped off from Highway Rocks hitting it, It was obvious to Service advisor and me, but the Body shop Mgt. thought otherwise. I even talked to a fellow Body Shop Employee who used to work there and he said the work in Body Shop Area had gone downhill. I know it has been a few years but I thought I need to let you guys know. Disappointed with a Highly Valued Dealership

Good evening, I hope this urgent matter is handled as soon as possible and not ignored like Johnson Lexus of Durham branch. My name is L Kornegay and my wife and I purchased a 2022 Mustang GT from Johnson Lexus of Durham back in Jan. 2023, from Carlos Marillo and the Financial and Insurance Representative Darius Mingo finished the deal. We decided after a week that we did not want to keep the vehicle, so we returned it. Upon returning it, we had to pay $3664.50 to get out of the contract and get our 2019 Ford Mustang EcoBoost back and we couldn’t understand why we had to pay to get out of a car that we didn’t have for a week. We asked Carlos to ask Mustafah, who is the Manager to just reverse the paperwork and the response was no. With that, they said that we would be receiving the $1053.00 back in the form of a check for the GAP insurance that was never used. We have been calling and sending emails to Darius Mingo on the matter of the GAP Insurance check for over 3 months not to no resolve. To makes matter worse we have received two notices in the mail from Bank of America stating that we owe them money for a car that we no longer possess. So now we are trying to get the truth of why this account is still open under our name and why we haven’t received the GAP check back. Darius’s words to us was, “We would have to contact the Bank to let them know that the account has been paid in full, but when I contacted the bank all I got was that the account was still open and that Johnson Lexus still the Lein in possession. We then called Darius back and confronted him on this matter again and he sent us a photo showing a check stub, showing $22,746.00, Dated 06FEB23. So, I called the Bank of America back the next day and they said that it is not in their system as paid and that they do not understand why Darius would tell us that it was our responsibility to call them, when it is actually the dealers responsibility to call and clarify the matter. So, I have reached out and called Darius Mingo back via email and phone and have gotten no response. I have asked him to handle this problem quickly, because now it is affecting my credit and we need our money. This has been very aggravating and upsetting because you wouldn’t think you would have to deal with such issue from reputable car dealership with supposed to be professional people.