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Lexus, Disheartened by Lexus loyalty to commitment to quality!! As a loyal Lexus owner for over 15 years, I’ve always admired the exceptional quality, innovation, and care the brand has brought to its vehicles and customer service. Having owned three Lexus vehicles, I’ve been proud to be part of the Lexus family, trusting in their commitment to excellence. Recently, I purchased a pre-owned LS 500 (38,000 miles) and discovered an issue with the Heads-Up Display—a hazy film across the windshield that impacts visibility, especially at night. This is not just a flaw; it’s a safety concern. When I learned it’s a known issue, I felt confident Lexus would stand behind their product to resolve it. I reached out to Lexus and was assigned a case manager. While Lexus generously offered $2,000 toward the $4,500 parts, I was left feeling disappointed. This partial coverage shifts a significant burden onto the customer for an issue I believe should be fully addressed by the manufacturer. My relationship with Lexus has always been built on trust, quality, and care. It saddens me to feel that trust shaken. I want to believe in a Lexus that stands firmly behind its products and protects the experience of its loyal customers. As someone who has always been dedicated to maintaining my vehicles at my local Lexus dealer and has shared immense pride in the brand, this experience is disheartening. I hope my story resonates with the values I know Lexus upholds and inspires further support for customers who, like me, continue to believe in the heart of the Lexus brand. With respect and hope.

I purchased my 2017 ES350 as a CPO car in 2019. It has been a wonderful car. My problem is with the corporate greed of Lexus. After 2 years of ownership, I was informed that my remote starter would only work if I purchased a monthly subscription from Lexus. Needless to say, you will never get me to pay this extortion. But, also, you have made me so irritated, that I can assure you, in the future, I will NEVER consider purchasing another Lexus or any other car that tries to do this to a good customer. The cost of building in the remote starter was surely included in the purchase price, but now, something I paid for, can’t be used because of your greed. I can’t believe this is even legal. Do any attorneys out there ever consider this? What a great way to insult a fully satisfied customer. Just awful.

Hi, I was on the advisory committee in the past, About Three Years ago I had to have my front bumper replaced by accident. The Lexus Dealership in Dallas, Sewell did the work, and within a year the Outer Paint peeled off in spots where it was painted, I talked to the Service adviser and we went and talked to the Body Shop Manager and he said the paint chipped off from Highway Rocks hitting it, It was obvious to Service advisor and me, but the Body shop Mgt. thought otherwise. I even talked to a fellow Body Shop Employee who used to work there and he said the work in Body Shop Area had gone downhill. I know it has been a few years but I thought I need to let you guys know. Disappointed with a Highly Valued Dealership

I’m still waiting for the release date for the 2023 Lexus 450 plus. I’m they don’t come soon I might consider the Volvo hybrid plug in.

I have a 2013 RX450H I bought new from dealership JM Lexus, went it to start vehicle the other day realize vehicle is always garaged. The dash lights up says hybrid took to dealership and they state the battery pack needs to be replaced at a cost of $5700, this vehicle only has 70000 miles. I called someone else on the price and they quote $3790, is there any warranty on this battery?