Toyota Motor North America is headquartered in Plano, Texas. The company oversees Toyota’s vehicle sales, marketing, manufacturing, research, product support, financial services, and other operations across North America.
Consumers commonly search for Toyota’s corporate office address or phone number when they need assistance with an unresolved dealership concern, vehicle warranty, repair delay, recall, Toyota Financial Services account, connected-services problem, or customer-service complaint.
How to Contact Toyota Corporate Office
Toyota maintains separate contact channels for general customer support, its North American headquarters, Toyota Financial Services, recalls, dealerships, and global corporate matters.
- Company Name: Toyota Motor North America, Inc.
- Toyota USA Headquarters Address: 6565 Headquarters Drive, Plano, TX 75024
- Toyota North America Headquarters Main Line: 1-469-292-4000
- Toyota Customer Service: 1-800-331-4331
- TTY/TDD: Dial 711 and ask the operator to call 1-800-331-4331
- Toyota Financial Services: 1-800-874-8822
- Stock Symbol: NYSE: TM
- Official U.S. Website: Toyota.com
- Toyota Contact Page: Toyota Customer Support
- Recall Lookup: Toyota Safety Recall Lookup
- Toyota Financial Services: Toyota Financial Contact Page
- Toyota USA Newsroom: Toyota Newsroom
Toyota Customer Service Hours
The Toyota Brand Engagement Center lists the following normal response hours:
- Monday through Friday: 8:00 a.m. to 8:00 p.m. Eastern Time
- Saturday: 9:00 a.m. to 7:00 p.m. Eastern Time
Toyota Corporate Headquarters in Japan
- Company: Toyota Motor Corporation
- Head Office Address: 1 Toyota-Cho, Toyota City, Aichi Prefecture 471-8571, Japan
- Japan Phone Number: +81-565-28-2121
- Global Corporate Website: Toyota Global
How to Escalate a Toyota Complaint
The appropriate escalation process depends on whether the concern involves a dealership, vehicle repair, warranty decision, recall, financing account, or Toyota-connected service.
- For a dealership issue, begin with the service manager, sales manager, or dealership general manager.
- Gather the vehicle identification number, mileage, repair orders, purchase documents, warranty records, photographs, emails, and names of employees involved.
- Call the Toyota Brand Engagement Center at 1-800-331-4331 and request that a formal case be opened.
- Write down the Toyota case number and ask when you should expect a response or follow-up.
- If the concern remains unresolved, ask that the case be reviewed by a supervisor or the appropriate regional or corporate support team.
- For an issue involving a loan, lease, payoff, title, payment, or Toyota Financial Services account, contact Toyota Financial Services separately at 1-800-874-8822.
- For a potential safety defect or recall, use Toyota’s recall lookup and consider reporting the concern to the National Highway Traffic Safety Administration.
When describing a complaint publicly, do not include a complete VIN, driver’s-license number, financial account number, payment-card information, home address, passwords, or other sensitive personal information.
About Toyota
Toyota Motor Corporation was founded in Japan in 1937 by Kiichiro Toyoda. The company developed from the automobile operations of Toyoda Automatic Loom Works and grew into one of the world’s largest vehicle manufacturers.
Toyota established operations in the United States in 1957. Its North American activities now include vehicle manufacturing, research and development, sales, marketing, distribution, financial services, connected technologies, mobility projects, and support for Toyota and Lexus dealers.
- Global Company: Toyota Motor Corporation
- Founded: August 28, 1937
- Founder: Kiichiro Toyoda
- Global Headquarters: Toyota City, Aichi Prefecture, Japan
- North American Headquarters: Plano, Texas
- North American President and CEO: Tetsuo “Ted” Ogawa
- Global President and CEO: Kenta Kon
- Global Employees: Approximately 383,000 consolidated employees
- Major U.S. Brands: Toyota and Lexus
- Primary Business: Vehicle manufacturing, sales, financing, mobility, and related services
Who Is the CEO of Toyota North America?
Tetsuo “Ted” Ogawa is president and chief executive officer of Toyota Motor North America. He oversees Toyota’s North American manufacturing, research and development, sales, marketing, product support, digital transformation, mobility, and corporate operations.
Ogawa joined Toyota in 1984 and has held leadership roles involving Toyota’s operations in the United States, Japan, and China.
Who Is the Global CEO of Toyota?
Kenta Kon became president and chief executive officer of Toyota Motor Corporation on April 1, 2026. He previously served as Toyota’s chief financial officer and held leadership responsibilities involving Toyota’s financial structure and Woven by Toyota.
Koji Sato, Toyota’s previous president, moved into the roles of vice chairman and chief industry officer as part of Toyota’s 2026 leadership restructuring. Akio Toyoda continues to serve as chairman of Toyota Motor Corporation.
Toyota’s Operations in the United States
Toyota has operated in the United States for nearly 70 years. The company directly employs approximately 48,000 people in the U.S. and operates 11 American manufacturing plants. Toyota also works with a network of nearly 1,500 Toyota and Lexus dealerships.
By the end of 2025, Toyota employees had contributed to the design, engineering, and assembly of more than 35 million vehicles in the United States.
Toyota Motor North America reported more than 2.5 million U.S. vehicle sales during 2025. Electrified vehicles—including hybrid, plug-in hybrid, battery-electric, and fuel-cell models—represented approximately 47% of Toyota and Lexus sales for the year.
Does Toyota Own Lexus?
Yes. Lexus is Toyota Motor Corporation’s luxury-vehicle division. Lexus maintains separate vehicle models, branding, dealerships, customer-service channels, and financial-services contacts, but it is part of the Toyota corporate organization.
Consumers seeking Lexus corporate information can visit the Lexus Corporate Office page.
Toyota Reviews, Complaints and Customer Feedback
Reviews submitted to CorporateOfficeHeadquarters.com describe both positive and negative experiences with Toyota vehicles, dealerships, repairs, and customer support. Some owners praise Toyota for vehicle reliability, fuel economy, hybrid technology, resale value, and long-term ownership costs.
Recent complaints and lower-rated reviews have commonly mentioned:
- Dealership disputes: Some customers describe disagreements involving vehicle condition, sales representations, service recommendations, or how a dealership handled a complaint.
- Repair and parts delays: Reviewers sometimes report waiting weeks or months for replacement parts, warranty repairs, or updates on vehicle service.
- Warranty-coverage disagreements: Some owners say a repair or component failure was not covered even though they believed it should qualify under a warranty.
- Recurring vehicle problems: Reviews have described repeated battery failures, water leaks, electrical concerns, and other problems that continued after an initial inspection or repair.
- Difficulty escalating a case: Some customers report trouble obtaining a response from dealership management or reaching someone with authority to resolve a dispute.
- Communication problems: Complaints sometimes involve delayed callbacks, inconsistent explanations, or limited updates regarding an open case.
These themes are based on individual reviews submitted by visitors. They do not represent every Toyota vehicle, dealership, employee, or customer experience. Toyota dealerships and service experiences can vary by location.
Toyota’s Competitive Landscape
Toyota competes globally across passenger cars, trucks, sport utility vehicles, luxury vehicles, hybrids, electric vehicles, commercial vehicles, mobility services, and automotive financing.
Three of Toyota’s largest competitors include:
- General Motors Corporate Office – General Motors competes through brands including Chevrolet, GMC, Cadillac, and Buick.
- Ford Corporate Office – Ford competes with Toyota in passenger vehicles, SUVs, pickup trucks, hybrids, commercial vehicles, and electric vehicles.
- Volkswagen Corporate Office – Volkswagen competes with Toyota through a large global portfolio of passenger and luxury-vehicle brands.
Other significant competitors include:
- Hyundai Corporate Office – Hyundai competes heavily with Toyota in sedans, SUVs, hybrids, and electric vehicles.
- Mazda Corporate Office – Mazda competes in many of Toyota’s compact-car, crossover, and SUV categories.
Related Automotive Corporate Office Pages
- Lexus Corporate Office
- General Motors Corporate Office
- Ford Corporate Office
- Volkswagen Corporate Office
- Jeep Corporate Office
- Hyundai Corporate Office
- Kia Corporate Office
- Mazda Corporate Office
Additional Toyota Consumer Resources
- Contact the Toyota Brand Engagement Center
- Check a Toyota for Safety Recalls and Service Campaigns
- Contact Toyota Financial Services
- Search the NHTSA Recall Database
Frequently Asked Questions About Toyota Corporate Office
Where is Toyota’s U.S. headquarters?
Toyota Motor North America is headquartered at 6565 Headquarters Drive, Plano, TX 75024.
What is Toyota’s corporate office phone number?
The Toyota Motor North America headquarters main line is 1-469-292-4000. Consumers seeking help with a vehicle, dealership, warranty, recall, or customer-service concern should generally call the Toyota Brand Engagement Center at 1-800-331-4331.
What is Toyota’s customer-service phone number?
Toyota customer service can be reached at 1-800-331-4331. Normal response hours are Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time and Saturday from 9:00 a.m. to 7:00 p.m. Eastern Time.
How do I file a complaint with Toyota corporate?
Contact the Toyota Brand Engagement Center at 1-800-331-4331 and ask that a formal case be opened. Have your VIN, mileage, dealership information, repair orders, warranty records, and a clear description of the requested resolution available.
How do I complain about a Toyota dealership?
Begin with the dealership’s service manager, sales manager, or general manager. If the matter is not resolved, contact Toyota customer service and provide the dealership name, dates, supporting documents, and names of the employees involved.
How do I contact Toyota Financial Services?
Toyota Financial Services can be reached at 1-800-874-8822. TFS handles questions involving Toyota loans, leases, payments, payoffs, titles, account access, vehicle-service agreements, and other financing matters.
How do I check whether my Toyota has a recall?
Visit Toyota’s official recall page and enter the vehicle identification number or license-plate information. Consumers can also search the NHTSA recall database or call Toyota customer service.
Who is the CEO of Toyota North America?
Tetsuo “Ted” Ogawa is president and chief executive officer of Toyota Motor North America.
Who is the global CEO of Toyota?
Kenta Kon is president and chief executive officer of Toyota Motor Corporation. He assumed the role on April 1, 2026.
Does Toyota own Lexus?
Yes. Lexus is the luxury-vehicle division of Toyota Motor Corporation.
Is Toyota headquartered in Texas or Japan?
Toyota Motor North America is headquartered in Plano, Texas. Toyota Motor Corporation, the global parent company, is headquartered in Toyota City, Aichi Prefecture, Japan.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The site also provides a place where consumers can share reviews, complaints, photographs, and outcomes from their experiences. These submissions can help identify recurring complaint themes and show how customer experiences differ across dealerships, products, services, and locations.
Corporate contact information and executive positions can change. Visitors should verify important information through Toyota’s official websites before mailing documents, sharing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Toyota Motor Corporation, Toyota Motor North America, Toyota Financial Services, Lexus, or any Toyota dealership.
Toyota, Lexus, and related names, logos, and vehicle names are trademarks of their respective owners. Corporate information is believed to be accurate at the time of publication but may change without notice. Reviews and comments represent the experiences and opinions of individual visitors.
Share Your Toyota Experience
Have you contacted Toyota customer service, worked with a Toyota dealership, used Toyota Financial Services, or attempted to escalate a complaint to Toyota’s corporate office? Share your experience below.
When leaving a review, consider mentioning the Toyota model, approximate year, type of concern, dealership or support channel used, whether Toyota opened a case, and whether the matter was resolved. Do not include a complete VIN, financial account number, home address, payment-card details, passwords, or other sensitive information.
