Jeep Corporate Office Headquarters

Jeep Corporate Office Headquarters

Chrysler Group LLC

1000 Chrysler Dr.

Auburn Hills, MI USA 48326-2766

Corporate Phone Number: 1-248-576-5741

Customer Service Number: 1-800-992-1997

Jeep Corporate Office
Jeep Corporate Offices – FCA

 

  • Good evening, ceo

    I ordered the above Jeep Wrangler through Bournival Jeep in Portsmouth, New Hampshire. I was informed that Jeep stopped production of jeep. Wrangler 392 Extreme Recon model of the vehicle. I was  wondering if you can have the factory make a few more so my order can get fulfilled, or let me know where I I can buy a new one. I have been buying Wranglers since I was a young man and really enjoy them. Thank you for reading this and please see if there is anything you can do to let me obtain my next desired Wrangler.

    Have a nice day.

  • Good evening, 

    I ordered the above Jeep Wrangler through Bournival Jeep in Portsmouth, New Hampshire. I was informed that Jeep stopped production of jeep. Wrangler 392 Extreme Recon mmodel of the vehicle. I was  wondering if you can have the factory make a few more so my order can get fulfilled, or let me know where I I can buy a new one. I have been buying Wranglers since I was a young man and really enjoy them. Thank you for reading this and please see if there is anything you can do to let me obtain my next desired Wrangler.

    Have a nice day.

  • First experience with dial gear selection was on a Ram. Now I see 2022 Jeep G/C has it. Personally…? I hate it and will avoid any vehicle without a proper stick gear selector. Chrysler (FCA) Retiree.

  • l own or still paying on my 2015 Jeep Patriot. My complaint is the distributor box messed up. Water freakly leaked inside of it and corroded it bad . l think you better recall this or give me some money on replacing it which is gonna cost me close to $3,000. plus.which l cant afford but gotta pay for it some how asthis is My first Jeep and l cant afford another vehicle ever .This is my last one. Please help me.

  • I've been driving Jeeps for almost 50 years, especially the old Willys CJ2A Flat-fenders. I've had four of them and currently have a 1946. So I'm at a Jeep dealer the other day and here I see a brand new "WILLYS" Wrangler Jeep! Thank you for resurrecting that name. Made me feel really good. Billy Mayfield – Carson City, Nevada.

  • I bought a 2016 Cherokee brand new w/ cash from IG Burton in Delaware. I love the vehicle but after the way I have been treated by your customer service team and the local dealership I WILL NEVER BUY ANOTHER. This is a shame because I come from a UAW family. My father retired from Chrysler w/ 36 years of service. I had 6 years but the plant shut down and I went into the Army.
    This weekend my wife was driving the vehicle home from a 100 mile trip and she got a flat. She was 1.5 hours away from home. She called me in tears because she could not get the lug nuts off to change the tire. Neither could several good people who tried to help her.
    I get there and the 19mm socket would not even fit on the lug.
    Come to find out this is a known issue.
    I got the vehicle towed home and researched the issue and ordered 20 new acorn nuts w/o the crappy caps on them. I had to use a breaker bar and a 5 foot pipe along w/ 19.5mm and 18mm sockets to break most of them. Four of the lugs had to be pealed w/ an extractor socket so I could get an 18mm socket on them along w/ breaker bar and pipe.
    I took the lugs to the dealer and they laughed and said yea I have vehicles in here right now and every day w/ this problem. I did not think this was funny at all. MY FAMILY WAS STRANDED FOR SEVERAL HOURS.
    So it’s a big money maker for the dealerships.
    He told me jeep will not do anything for me. And the customer service rep at HQ was useless except when it came to reading her scripts. She did not hear what I was saying at all. She kept telling me to take it to a dealership. This is disgusting to me.
    I fixed the damn problem myself. 1.5 hours getting these crappy nuts off and replaced w/ solid ones that cost $90 and a dab of never seize.
    I have accepted the fact that you will do nothing about this but be assured I will have the final say in this when I buy my next couple of vehicles.
    To prevent this from happening to other people can you at least inform them so they are not stranded helpless along the road? This vehicle has been serviced by jeep dealerships its whole life and you think they could check this and let us know before we drive off?

  • Why? Why? Why did you stop making the Jeep Liberty??!!! I've owned 2 and would have bought a 3rd one but you stopped making them! None of your other vehicles compare to it. The Compass, Patriot and Renegade are just sad little SUV wannabe's, I feel like I'm driving a child's toy with their sad little 4 cylinder engines. The size and power of the Liberty is perfect. A strong V6 3.2L engine that can tow my horse trailer with 2 horses in it. I love it. I'm soon going to have to replace it (in the next couple of years) and instead of looking forward to my next Jeep, I'm going to have to go to the Toyota 4Runner to get something comparable to my Liberty. You failed big time getting rid of the Liberty.

  • I would like to find out what can be done about this issue. I had purchased a 2014 Jeep Wrangler, brand new. I had noticed when the sun shines through the wind shield, there are several, pin head sized "chips". It is now, 2021, and I only have about 34000 miles on the vehicle. I don't drive far, nor at high speeds. So far, it appears the wind shield is getting worse, as if it is BAD glass. As I drive towards the sun, my wind shield look like a galaxy in mars. Several, several pin head sized areas and several that are larger. I have NEVER had a vehicle with a windshield that was so badly made. I do believe this windshield is flawed and I have talked with several people. This could be a REAL hazard to a driver or the front seat passenger and possibly, also the back seat passengers. This PROBLEM/ISSUE needs to be corrected by the Jeep Manufacturers.

  • I bought a used 2009 Jeep Grand Cherokee and the engine light went on soon after. Auto zone said it the Catalytic Converter and said it would cost me $1300 and they refuse to sell me a universal one because it goes by California emmission codes and i cannot buy at any other part store or a used one because in NY its illegal to sell them, and online they refuse to mail to NY, so now this part is too expensive and the repairs will cost too much so im stuck with this piece of crap Jeep. I should of stayed with the Toyota and Mazda which are great reliable vehicles. Jeeps have alot of issues with sensors and CAT. I was warned about buying a JEEP. Never again. I'll stick to my Toyota's and Mazdas after i get rid of the JEEP !!

  • I did not find anything regarding my question on this site, so I will ask it. I have a 2019 Jeep Wrangler Unlimited Rubicon. It came with Sirius XM Guardian. While I don't hate XM, I really, really do not like it. I had a Ram truck with Uconnect, and I loved that app. My Jeep says it uses Uconnect, however I have been told that if it came from the factory with XM Radio it cannot use Uconnect. Can someone tell me what I need to do to get Uconnect on my Jeep? Do I need to send it back to the factory? I'm almost willing to do that!! I am not going to renew XM Guardian at almost $300 per year for a bunch of stuff I do not want or need. The options in Uconnect are all I want and use. Please someone help me with this. I intend to keep this Jeep forever and would really like to have the Uconnect installed. Thank you.

  • New Smyrna Chrysler Jeep Dodge RAM:
    Fast forward 2019. Being retired from law enforcement I can no recommend a place who operates in a unethical manner and fails to honor programs they offer like the referral program. I was told when I got my new truck anyone I referred and bought a vehicle from NSB RAM I would receive a referral bonus. Since I was happy with my truck purchase I had no problems doing that and recommended many friends and family anytime I could. My younger brother loved my truck since day one. I told him if he wanted a truck to go to NSB RAM since my experience at that time was good. This week he finally went and bought him a new truck at NSB Dodge Ram. My brother advised he did tell his the sales agent on duty that day he was sent by his older brother, since David Meeks his prior sale agent was off the day my brother did the sale. My brother only went to NSB RAM because I told him too and its was where I got my new truck. When I called NSB RAM two times to inquire about my referral bonus I was told they would get back with me. That call back never happened. I sent two emails and again ignored. I realized I was getting the run around now. Today I called again and finally got a hold of Mr. Meeks, who said he was not aware of the referral and could do nothing about it. I called my brother cell before writing this review and he reassured me on two occasions he informed two different associates his older brother sent him. They would not honor the referral. I was blown off! This is a sad way to do business after several friends and family members have purchased vehicle from you guys. Bad way to do business over a $100. I will be contacting the BBB and Federal Trade Commission to report this poor business practice.

    2018 I decided to buy my first truck from New Smyrna Chrysler Jeep Dodge. The white Sport RAM 1500 caught my eye from the roadway. Andrew Gaden helped me with finding the right truck and explaining all the features and options. Buying a new vehicle can be time consuming, for me at least it took 8 hours! Andrew was very patient and never made me feel like I was wasting his time. He never was pushy or made me feel like I had to do something I did not want or need. Andrew was able to work the numbers making my monthly payment very affordable. He also took the time to find any dealer incentives, rebates, discounts for my new ride and applying them to reduce the cost. So awesome! Andrew had my entire vehicle detailed before I took it home. I have to say I was very pleased with the service and my new ride.

  • Fast forward 2019. Being retired from law enforcement I can no recommend a place who operates in a unethical manner and fails to honor programs they offer like the referral program. I was told when I got my new truck anyone I referred and bought a vehicle from NSB RAM I would receive a referral bonus. Since I was happy with my truck purchase I had no problems doing that and recommended many friends and family anytime I could. My younger brother loved my truck since day one. I told him if he wanted a truck to go to NSB RAM since my experience at that time was good. This week he finally went and bought him a new truck at NSB Dodge Ram. My brother advised he did tell his the sales agent on duty that day he was sent by his older brother, since David Meeks his prior sale agent was off the day my brother did the sale. My brother only went to NSB RAM because I told him too and its was where I got my new truck. When I called NSB RAM two times to inquire about my referral bonus I was told they would get back with me. That call back never happened. I sent two emails and again ignored. I realized I was getting the run around now. Today I called again and finally got a hold of Mr. Meeks, who said he was not aware of the referral and could do nothing about it. I called my brother cell before writing this review and he reassured me on two occasions he informed two different associates his older brother sent him. They would not honor the referral. I was blown off! This is a sad way to do business after several friends and family members have purchased vehicle from you guys. Bad way to do business over a $100. I will be contacting the BBB and Federal Trade Commission to report this poor business practice.

    2018 I decided to buy my first truck from New Smyrna Chrysler Jeep Dodge. The white Sport RAM 1500 caught my eye from the roadway. Andrew Gaden helped me with finding the right truck and explaining all the features and options. Buying a new vehicle can be time consuming, for me at least it took 8 hours! Andrew was very patient and never made me feel like I was wasting his time. He never was pushy or made me feel like I had to do something I did not want or need. Andrew was able to work the numbers making my monthly payment very affordable. He also took the time to find any dealer incentives, rebates, discounts for my new ride and applying them to reduce the cost. So awesome! Andrew had my entire vehicle detailed before I took it home. I have to say I was very pleased with the service and my new ride.

  • Tried to be positive on the "Made in Detroit" but have to tell you after purchasing a 2011 Citidal Durango and a 2014 Jeep Grand Cheorkee Summit – DONE! Break problems and shocks can't wait to be done with Mopar!

  • VICTORY JEEP IN SHALLOTTE, NORTH CAROLINA

    took my 2013 Jeep wrangler here to have the airbag recall fixed. Big mistake, I could kick myself. I take extremely good care of my jeep because I obviously Love my Jeep. Now the ignition switch is sticking and will have to be replaced. I think it's messed up that I took it in because of a safety reason and now I have to buy a part and replace myself because there is no way I would let them touch my jeep again. I guess I should be glad this is all that's wrong, but I am worried something else will come up broken. It honestly would not surprise me. I don't know whether someone yanked of the key too hard and stripped it or if they did it on purpose to get more work, but either is not right. I did contact scott who was the service guy who had my jeep and he of course played dumb. He knows what he did and I would not recommend taking your vehicle here unless you want to have more problems than you had when you went. Hopefully this will help someone avoid a wasted saturday and money replacing something these people tear up.

  • took my 2013 Jeep wrangler to Victory Jeep in Shallotte, NC to have the airbag recall fixed. Big mistake, I could kick myself. I take extremely good care of my jeep because I obviously Love my Jeep. Now the ignition switch is sticking and will have to be replaced. I think it's messed up that I took it in because of a safety reason and now I have to buy a part and replace myself because there is no way I would let them touch my jeep again. I guess I should be glad this is all that's wrong, but I am worried something else will come up broken. It honestly would not surprise me. I don't know whether someone yanked of the key too hard and stripped it or if they did it on purpose to get more work, but either is not right. I did contact scott who was the service guy who had my jeep and he of course played dumb. He knows what he did and I would not recommend taking your vehicle here unless you want to have more problems than you had when you went. Hopefully this will help someone avoid a wasted saturday and money replacing something these people tear up.

  • On Monday April 1, 2019, we purchased a "new" Jeep Wrangler Unlimited Sahara ($50,000) for your high school daughter. Our daughter worked very hard doing odd jobs in the neighborhood, to save $12,000 to contribute. After only 24 HOURS of ownership, it was leaking in our driveway. We returned it the very next day, for the service department @ Lia Jeep in Schenectady, NY to assess the issue. Several hours later on Wednesday April 3,we receive a call from Lia service the it has cracked casing around transmission and needs new transmission. The dealership did keep it for 8 days and replaced the transmission BUT I am so irate as to how this vehicle was able to pass a safety inspection , to leave the factory. The GM of dealer, Chris Snyder, has NOT replied to any of my THREE emails. I know he read them, since I put read receipt on them. I have filed complaint with NYS Attorney General Office that I was sold factory defective Jeep, that needed new transmission, at new car price. This was negligent and fraudulent of both Jeep and dealer to pass this off as a "New" car.

  • I, Brad Serazio bought a used 2016 Jeep Wrangler JK Unlimited with 14,000 miles. This vehicle still has 7 months left on its 3 year or 30,000 miles warranty. While driving home with this vehicle it lost power trying to pass another vehicle. It is if the vehicle is stuck in 4th gear and will not let it shift into 5th gear. When the speed increases and the trans does not shift to the next gear the engine shuts down because of the high RPM's. I called the local Jeep dealer to get this issue repaired. I had to wait for 9 days before I could get it in for service. The dealer has had my Jeep longer than I have. They found the issue but have no idea how to repair the problem because there are no codes recorded for the problem. So, I have to wait for Chrysler to determine how to repair this problem. I have a client that has a son in the transmission business and he sent me a picture of the shifter module and stated that they need to check each module to see which one is not working correctly. I'm very disappointed with the service and run around I'm getting from Jeep – Chrysler.

  • I don't think anything is wrong with my computer. I am very disheartened as a loyal Jeep customer. I just don't think anyone at Jeep or Jeep HQ wants to help me because you are too embarrassed by your dishonest sales staff and dealerships to publish what I have to say! Maybe I will just cash in my lease with an honest auto maker and get another type vehicle!

  • I have owned 2 Jeep Cherokees, a Jeep Wrangler and leased a Jeep Renegade. Never Had any problems with any of the dealerships except one with service. When I spoke up, the problem resolved. The current dealership, Cherry Hill Triplex, and lease of a new Renegade are a different story.
    The salesman at Cherry Hill Triplex promised me repeatedly that the dealership would pay off the last 3 remaining months on my existing lease as part of my new deal. When I was signing my new papers the financial officer handed me a paper to sign saying it was releasing Cherry Hill from paying any costs for damages or over mileage on the old lease. I asked him if they were still paying the last 3 months on the old lease and he assured me they were. He was holding the top of the paper and I could not see what was written there. My boyfriend was witness to these words and actions. I received a statement from the old leasing company which showed no payment by the dealership. I called and the salesman said the check could take up to 3 weeks to clear the bank. I received a second statement and spoke to a manager who told me I signed a statement saying I was aware the dealership would not pay anything toward my remaining lease payments. I was not aware of this. Denied it. He was very rude. Regardless, it was still a lie and a scam. As financial officer assured me payments would be made even as form said they would not and he knew it and never mentioned it and covered part of paper where it said this in fine print.
    DO NOT DO BUSINESS WITH THIS CHERRY HILL TRIPLEX. THEY CANNOT BE TRUSTED

  • I currently own a 2015 Jeep Compass. And to be HONEST, it is the worst vehicle i have ever owned. The car has transmission problems, in which i have brought it in and they state nothing is wrong with it. Also, the whole upholstery in my car is coming off. THIS CAR IS A 2015!!! It doesn't even have 80,000 miles on it. I have never had the worst customer service with going to dealerships with problems. I bought the car May 2016 and within 2 months i had to put new breaks on. A year after buying the car i already needed new tires. Overall, i will never buy another Jeep product again.

    • I picked up my iPad late this eve to look up something & WOW !!!!! I have been reading the comments Sooo many others have written about their EXPERIENCE with THEIR JEEPS & THE DEALERSHIP AS WELL AS CORPORATE HEADQUARTERS. I have owned & currently own … 1979 JEEP CJ7 GOLDEN EAGLE … 1998 JEEP GRAND CHEROKEE (quad drive) … 2008 JEEP LIBERTY . I can relate with the "ISSUES" discussed . I must get my facts together & I will also be giving my COMMENTS to the "CORPRATEOFFICEHEADQUATERS". I HAVE ALWAYS LOVED MY JEEPS & ALSO SPENT MUCH MONEY ON REPAIRS.I am now getting ready to spend at least $475 to have the light showing the AIR BAG which is on 90% of the time (also it is "ding ding dinging") on the 2008 Liberty.Just ( couple weeks ago) finished spending over
      $1,000.00 on my 1998 Grand Cherokee air conditioning that is not cooling as well as I thought it would but was told At Dealer Maintenance Dept. it was as cool as it would /could be considering the "Age" of the vehicle. (the name of the part I am about to have replaced on the 2008 Liberty is "air bag clock spring" Wow said more than intended for now. Will write more when I get all my "Bills Togther from other & ALL 3 JEEPS.

  • Jeep Grand Cherokee Overland in the back mountains of up state New York. I was hit by a tornado that was bouncing across the Mt. tops; and in the flash of an eye I had three trees and electric lines drop directly on top of me trapping me inside my Jeep. During the 3hrs of being trapped inside I was so thankful that I purchased a Jeep, for I am certain it saved my life. Charlie Hoffman, Narrowsburg NY

  • AS REPORTED ON YELP:

    On March 19, 2018, I purchased a 2018 Jeep Grand Cherokee Limited from Gulf Chrysler jeep in Foley, AL. The salesman told me they bought the car from a dealership in South Carolina that was using the car as a "courtesy car." It had over 8000 miles on the odometer which I accepted. However, after a couple of weeks I started thinking about some of the things that concerned me, the wear and tear on the car, and the former dealership running up so many miles simply as a courtesy car. Consequently, I ran a Carfax report. I discovered that the car is previously owned by Enterprise Car Rental. After 5 months of use, Enterprise auctioned off the car in Florida on 2/26/2018. If the salesman had told me the car was previously a rental car, I would have walked away, but he withheld that information. I would never buy a rental used car. The sales manager will do nothing about it although I am sure they would gladly have me to trade it in, pay off my financing, and sell me another Grand Cherokee. It would drive up the financing and monthly payments from what I am paying now. I called Jeep corporate office and reported them. Customer service representatives at Jeep rudely told me if any of their dealerships cheat or deceives customers, they will do nothing about it. In other words, Jeep corporate allows all their dealerships to deceive or scam customers.
    I would never buy a Jeep again. If they can do such a dishonest thing with me, they can do it to other people and get away with it.

    Charles Welch – Orange Beach,AL

  • Denine Vara April 12,2018
    My father had a jeep renegade in the 1980's, i was in love with any jeep.I finally was able to buy a Jeep Wrangler Sport 2015 4 door. I bought it December 31st 2017, in the past year it's been in the shop at West Herr Dodge in West Seneca New York at least once a month! Water is leaking in, I know it's a jeep and might get water in but having the drivers side and passenger side rugs be flooded and wet all the time because they can't figure out how to fix the problem. I live in Silver Creek, NY and we get a lot of snow and rain. It's aggravating to drive 45 miles once or twice a month along with getting a rental car. Please help, I hope this gets where it needs to go? Thank You

  • I have owned no less than eight Jeeps so far. My last was a beautiful four door red Rubicon. As long as you advertise on MSNBC I will NEVER purchase another Jeep product. An MSNBC contributor attacked a Florida Parkland student for supporting the Second Amendment. Unacceptable!

  • I just bought a 2018 Jeep Wrangler 02/24/18 Its been back to the dealership 3 times. twice on a flat bed. Once I had to pay $120.00 for the tow. I have missed two days of work because it wont start. They cant seem to fix it. I have had it 9 days. of those 9 days, the dealership has had it 4 days and counting.

  • I have purchased recently january 2018 a jeep compass from LANDMARK LIFESTYLE CARS PRIVATE LIMITED, Delhi, I have purchased jeep compass vehicle on ex showroom price but landmark charge me reg. and handling charges of Rs. 10000/- without none of these works done by them. i have protested but they refuse to give me vehicle without Rs. 10000/-, since i had paid full amount so I have paid balance amount to take delivery of vehicle under protest.

    By this post i want to bring in the notice of parent company about wrong doing by dealer and I will file a legal suit against the company for recovery of wrong amount collected by me.

  • I have a 2005 Jeep Grand Cherokee and LOVE IT!! I have had it since 2007 and the first big issue with it has come up……Heater Core….What the heck! Gotta remove the whole interior from dash, steering wheel, to center conole just to replace the darn thing?? What is up with that Chrysler? I understand the wanting extra money for your shop guys to do the work, but there aren't many of us fix it themselvers left in this world.. This layout is ridiculous to get this replaced.. I'm not at all very happy.. Please, on yalls 2019's at the earliest, make things a little more accessible to us Do It Yourselfers so that we can move on with our lives instead of trying to bleed money into your bank account to let yall fix our problems with your once before owned vehicles.. Can't wait to see how to get the dang water pump off….

  • I called and asked that your company stop sending me surveys. I am not able to complete them because without inputting names of the different dealers I contacted before making a purchase. I could not remember the names. So please stop sending them to me.

  • I purchased my 2014 Jeep Cherokee brand new in April of 2014 in Rockford, IL. The car currently has 24,500 miles on it. A few weeks ago my check transmission light came on, a day later it went away but I took it anyway. They ran a diagnostic on it and said the car was working great, no issues. A week ago the light came on again, went away the next day. Now, if I hit my brakes a little hard, I get an alert that the right blinker is out. My dad took off my taillight to see the issue and found that the light wire had been slit and repaired, BEFORE I PURCHASED THE CAR BRAND NEW. This information was NEVER relayed to me when I bought the car. As of two days ago, when I start my car for the first time in the morning, my check transmission light, traction control light and parking break light ALL come on. My car will not shift into R and when I do get it to it sounds like my transmission is going to fall out of the car. When it's in R or D the car has no power to move, and when I do give it gas the car doesn't register it's getting gas to go and then eventually starts going, during this whole time the power shifting is very hard, I can barely get the wheel to move. This car is 3 years old with very little mileage. WHY would this happening? HELP!

  • We have a 2015 Jeep Grand Cherokee Overland. Love the vehicle, but it has one serious vision issue. The roof posts going down the front windshield are so wide, they impair our vision when dealing with pedestrians and traffic nearby. We have to look around and past these posts when in busy areas because there are situations where we cannot see people walking through a crosswalk. I believe this is a potential life threatening problem and will likely prevent me from purchasing another model like it. Thank you for your time and attention to this matter.

    Chris Brooks
    Fairfield, CA

  • I have a friend that could not have a safety recall accomplished, because his grand Cherokee jeep has the same vin as a jeep in Canada. A dealership in Canada verified, using a picture of his vin and the actual vin of the jeep in Canada, that the vins matched. Because the information in his dealership's data base reflects that a jeep with his vin was repaired in Canada(the jeep in Canada that matches his vin, they have refused to honor his recall with a repair. What does he need to do to correct this gross injustice that could cause harm to him and his family?

  • I have owned three TJ's,,,a Jeep Liberty and and now a JK,,,,the three TJ's were awesome vehicles and did what they were designed to to…the Liberty was an engineering nightmare,,,with all the faulty sensors that would render the vehicle useless,,,,I should have taken the hint,,,,well, I bought a JK,,,worst mistake I have ever made,,,,,I have owned and mechanic-ed on dozens of dozens of vehicles since the early 70's,,,including the 1974 Pinto,,,this JK is the worst engineering nightmare I have ever seen and worked on…this broke me from ever owning another "modern" Jeep vehicle…..the company should be heavily fined for putting out this mess.

  • I own a 2015 Jeep Renegade that has 24,000 miles and covered with a bumper to bumper warranty. This vehicle broke down and overheated on 8-6-17. The JEEP began overheating and blew out all the oil and radiator fluid. The dealer stated it was the coolant fan and they did not have the part to fix. They stated they would have to order and notified me it was on back order. We are now going on almost two months and still JEEP is not able to fix. I am told by JEEP corporate that November is the earliest they will receive this part. I have received no resolution or compensation from JEEP. I have placed a complaint with the states attorney, they are looking into.

  • I leasing a renegade 2007 from Jeep Dealer in Salisbury MA in May with Bryan who's have no idea what he is doing, didn't tell me anything about what do I need to know, first week I have drive it back to the shop to fix the Air Conditional problem. Tonight after got out from work find out that the car has flat tire, it's show 10 of psi. I decided to drive and just past a couple block heading to highway I heard crack sound feel scare of the rim of the tire might crack so I pulled over and called him wonder if he can give me any advice of how to deal with the lease car, he's said next time call 911 and hang up. I was scared it is night and I'm by myself beside who's will thought that the new car that I just lease from 0 mile will cause any trouble, not to mention that the speaker, navigator are not working properly, after connect my phone usb sometime more that 10 minutes to start to hear music, navigator have no idea where I am at. How is this all happening with the car not even 6 months old.
    Pardon me for my English I am trying.

  • I HAVE A 2016 JEEP GRAND CHEROKEE. HOW EVER INVENTED THE TURN OF WHENYOU STOP SHOULD BE FIRED! ! ! ! ! MY JEEP WHEN IT IS STOPPED AND THE FOOT IS ON THE BRAKE, (ENGINE IS OFF) IF YOU PUSH THE OFF BUTTON-REMOVE THE FOOT FROM THE BRAKE. THE ENGINE DOES NOT STAY OFF IT RESTARTS AND SURGES. IF YOU HAVE THE AIR ON THE JEP SURGES ABOUT 2 FEET AND THE BRAKES DO NOT STOP AS QUICK AS I THINK THEY SHOULD.
    MY WIFE WAS DRIVING MY JEEP 2 WEEKS AGO AND IT HAPPENED TO HER. WHEN IT SURGED IT DAMAGED THE FRON OF MY JEEP, THE REAR OF HER 2014 300C. THE FRONT GOT DAMAGED WHEN IT CRUSHED MY WORK BENCH AND PUSHED THE WALL OF MY DINING ROOM WALL ABOUT 3 FEET INTO THE DINING ROOM. IT DAMAGED MY SERVICE PANEL AND BROKE SOME ELECTRICAL WIRES GOING TO THE GARAGE SWITCH BOX. IT DAMAGED MY FREEZER WHICH HAD A SIDE OF BEEF AND OTHER FOODS IN IT! ! ! WITH THE NEW FREEZER AND THE OTHER DAMAGE IT HAS ALREADY COST OVER $16,000 WORTH OF REPAIRS. I HAVE HAD TO PAY OVER $1500 OUT OF POCKET.MY WIFE IS VERY LUCKY, SHE ONLY HAD BACK AND LEG PAIN AND DISCOMFERT FOR 4 DAYS.
    I WILL NOT BUY ANY MORE JEEPS WITH THIS FEATURE AND WHEN MINE GETS OUT OF THE BODY SHOP I WILL GET RID OF THE LEMON ! ! ! ! ! ! ! ! !

  • I have a 2014 Jeep Cherokee with 14,715 miles and have had it in the shop three times for weeks due to the transmission not working properly. After the third time I gave up on the LEMON and had to lease a jeep because no other dealership would have taken it. I could not afford to make the high monthly payments to purchase the new jeep plus they did not give me payoff for the 2014 jeep. Have called corporate customer service three times detailing every time I took the jeep in for problems. Have yet to hear back from Jeep. I'm so mentally drained, depressed, upset and etc. that Jeep will not back up their products. Their customer service is not properly organized for the customer but for jeep only. All jeep has to do is stand behind their name and expense any replacements but they do not want to impact their profit margin. Please DO NOT purchase a jeep! You are asking for problems.

  • I was severely injured do to a seatbelt malfunction in your 94 Jeep Wranglers I've owned 2 and both seat belts would come Undone If You Yank on them, that being said three surgeries, A stay in ICU, 2 years of recovery time, and my knee has to be looked at by my surgeon in a week or so. So that being said. I do believe I need to talk to somebody about this matter. my email is Toniabonnett@yahoo.com.

  • Horrible experience!!!Purchased a brand new top of the line Jeep Grand Cherokee in 2014. There appear to be issues with the vehicle changing into gears shortly after purchase. The vehicle was taken into the dealership on numerous occasions and we were told that there were no issues noted. Shortly after the warranty ends the mechanic is all of a sudden able to diagnose the problem. After hours of going back and forth with the customer care center we were able to get the dealership to fix the issue. The issue ended up being problems with the transmission. After 2 weeks the vehicle was returned to us in worse condition than before it was dropped off. It was taken back to the dealership and after another week we were told that the mechanic could not find any issues with the vehicle. Due to the continued problems with the transmission of a practically brand new vehicle we ended up having to trade it. Did not go with jeep and decided to buy Toyota. We have been loyal jeep customers for several years and in fact this was our 2nd jeep from this dealership. Jeep has lost a customer for life!!!

  • I'm a Jeep owner of a 2015 Grand Cherokee Larado. I have only had my Jeep for a little over a year bought it brand new. Big mistake , I really loved the jeep now I'm not so sure I made the best choice. Going into the 6th month that I owned my jeep I had to take it to be serviced 6 times back to back for the same issue. My door locks/ system have been malfunctioning. I would get locked out at least 3 times through out the day. Caused frustration and inconvenience and also dangerous situations that could cause lose of life if in a emergency situation. I would have to use my key manually to unlock all doors. This means I would have to use my one key open my door get into the truck any open all four doors manually. I also can't get into my truck when this happens, had to put all my groceries into my back seat, very embarrassing when it happens. Took it to be fixed, it worked for a few weeks and back it came to this day I get locked out at least 2 times a day. I'm really regretting buying this truck. Someone please help with what could be going on.

  • Jeep Renegade is the worse car in History. after 11 recalls, many electrical and computer issues and horrible driving experience i can say that this is the WORSE CARE anyone can buy.

  • Wallace Jeep in Stuart Florida Sets a New Low for Service Customer.

    Last month I brought my properly running, low mileage Jeep Liberty in for a simple service. All that was asked was to repair a small fluid seepage in the rear end. The service department replaced a few internal parts, I paid over 500 for the repair, and started driving the car home. After that repair, the rear end was producing a loud gear grinding howl. I returned to the dealer having driven less than a quarter mile away because the car was unable to be driven further. The service department refused to solve the problem they created, unless I paid another 2700 dollars to repair their mistake. I was never able to use the car again, and had to end up buying a new vehicle and losing even more on my old one because of their defective 'repair'. Worse yet, no one at Wallace Motors would return my emails or phone calls when I asked them to solve the problem, or compensate me for my loss. Wallace Motors in Stuart has the worst customer service I've ever received in over 40 years of motor vehicle ownership.

  • I got a brand new 2017 jeep grand Cherokee , I love the car, it s the best car I ever drove but with the engine problem I'm having going back and forth to the dealership with no success its very frustrating. Jeep resolution customer service with no return phone call and you cannot get response from no one. Pretty sad a named company like this does not provide a better help. I drop off my car on the 04/04/2017 and still no luck and supposedly they are going to have to take the engine a part and my car will be ready maybe in May. I will never buy a Jeep after I'm done with this. I will lose a lot of money selling but Jeep really sucks. Terrible experience.

  • I purchased a new 2015 Jeep Renegade Latitude in May 2016. It had 60 miles on it and it has less than 7000 on it now. I am trying to sell the Renegade as it needs new tires because it got stuck in like 4 inches of sand and I was sliding while going up a small hill. With a sticker price on the vehicle of over 25K I do not feel I should have to now purchase new tires. I am trying to see the vehicle and I like to use cars.com Quick sale because I can put the information in and dealerships send offers of what they would give for the vehicle. I have used the service before and have never had a problem. I tried to use it again for this Renegade and guess what it says invalid vin. I even scanned the barcode on the frame and it still states it is invalid. I called several people and Jeep and was told I was just going to have to go to the dealership because they have a way to override it or I can write corporate. Come on people it should not be this hard. I just want to get rid of the vehicle. The reason I use the cars.com service is so I do not have to go to several dealerships only to be told that a car that I have had less than a year is now only worth 12K. I am so disappointed that I ever bought this car.I should have listened to my Husband when he said do not buy it but no I had to have it because it was so cute! Lesson Learned.I do not feel like I should have to write corporate and wait on a response while the price keeps dropping.

  • I am an owner of a used 2005 Grand Cherokee Jeep. I purchased used in 2016 with 170,000 miles for 5400$.
    1. Engine light goes off and on
    2. ABS light sensor goes off and on
    These items are understandably a problem and a concern.

    3. The most aggravating of all the problems is when it rains outside it rains inside my Jeep.
    Wet carpet, wet towels, wet outfit, wet everything! Not so good.

    I wrote this in a blog:
    "2005 Grand Cherokee: So yesterday on a Sunday 3/2017 I finally found out why my jeep leaked from the sunroof. Self-diagnosed. I did not want to be charged 83$ per hour as a mechanic quoted this ridiculous price to find the leaky problem. I found this hiccup after many monsoons inside my vehicle.

    I removed the doors rubber gasket (probably unnecessary),
    I removed the handle for lifting yourself out of the vehicle (2 bolts), it's on the frame of the car.
    I unscrewed the 2 hex head bolts and 1 screw to the Visor/Vanity mirror drivers side.
    I traced a rubber hose blew air in it with a compressor, nothing.
    I reached in and traced a spiral looking plastic hose, in-between the liner and the roof of the car and noticed the spiral hose was CRIMPED in that space of the head liner/roof where the Visor/Vanity mirror bolts and screw installed into the roof liner.
    The spiral black hose connected to the drain hole's sunroof had (a crimp and a hole) from where the manufacturer installed the Visor/ Vanity mirror and a hole in the plastic spiral hose (lack of a better term).
    To repair, I used a 3/8 or 5/16 gas line from an auto parts place, attached one end to the drain port and the other end is taped between my door (temp fix) so it can drain outside the car.
    Of course I tested the port and the drain line with a bottle of water and it worked. That's on one side though, I haven't checked the passenger's side yet but I did unclog some of the plastic pieces from the glide inside the drain hole. Oh yeah, the plastic part on the sunroof glide guide has disintegrated.

    So yeah, Jeep and probably other manufacturers have sunroof problems.

    Is Jeep responsible for the rusted floor underneath the wet carpet and what about the permanent repair due to the crimped hose and a hole where all the water seeped out? I only have a temporary solution which looks ridiculous when I open the driver's side door.

    I need to have it permanently repaired, who is responsible?

    I can't afford a new Jeep Grand Cherokee but maybe the way these items are attached under the roof is creating some of the problems? Hope I helped.

  • I purchased a 2011 Jeep Liberty brand new.I have had so many problems with this vehicle.But my main complaint I have is The 4 wheel drive.I have never seen a 4 wheel drive like this.You have to go back and forth.Its sliding all over the place.I bought 4 wheel drive for a reason.So I can go in the snow.Today after about a half hour trying to get out of the driveway I finally did.I think I burnt lots of rubber.I will never buy a Jeep again.Another thing was the locking system went about 2 months after the 3 year warrenty was up.I had to pay almost $1000.00 to get it fixed.The clock loses time since day one and Jeep said they can't fix it.

  • I have a 2008 jeep wrangler rubicon unlimited that had an electrical fire on 2/24/17 approx. 8:00pm. Customer service takes so long to handle my case that finally on 3/9/17 my vehicle was inspected by Chrysler. Thank God my children and family wasn't near or in the car when it happened. How am I suppose to TRUST the vehicle anymore even if the vehicle is fixable? I do not want this particular vehicle anymore. I really hope they do the RIGHT THING. I hope I don't have to contact my attorney to get any results. I purchased the vehicle at GARDEN CITY JEEP in HEMPSTEAD, NY. The day I finished the paperwork and drove it home. Just before I was going to cross the bridge to the Bronx the check engine light went on. So even before I car really enjoy the vehicle I had a problem with it. My Name is Thomas Montilli. If any jeep representatives read this my email is Tmontill@nycourts.gov

  • In February 2016 I purchased a brand new Jeep patriot. Fortunately, I've not have any problems with the windows. However, I continue to have problems with my brakes squealing and loudly. I've taken my Jeep back to Mack Haik in Austin, TX where I purchased the vehicle and they tell me that there's nothing wrong with my brakes and that the squealing is normal on the Jeep Patriot. I called the corporate office and was told they had to rely on the dealership's response to my brakes squealing. On several occasions, I've been told that the Jeep used a different kind of metal on the brakes. I continued to ask "what kind of metal and no one could tell me. I'm extremely frustrated at this point. Does anyone know the name of the President of the Jeep Corporation? I've consulted an attorney and now trying to file a lawsuit. This is ridiculous! Frustrated!

  • My wife's jeep grand Cherokee overland 2012.vin 1c4rjecg8cc116365.The front entire dash cover is peeling back from the windshield back to half way of dash. DEALERSHIP say its a cosmetic issue. I explain the jeep is in shade during work hours and at home.This jeep was purchase new and we are the only owners.THIS LUXURY SUV SHOULD NOT BE HAVING THIS ISSUE FOR THE PRICE WE PAID FOR IT.

  • I purchased a 2016 Jeep Renegade Sport that was supposed to have Satellite Radio with it and the 5.0 UConnect radio, but at the last minute the dealership said that they had one that was comparable, but with lower payments….I was ripped off. The jeep does not have XM Radio or the 5.0 radio system, no bluetooth, nothing, even though the dealership gave me the paperwork telling me that I had it. I went back to the dealership(Lenoir City Jeep in Lenoir City TN) and instead of making it right they gave me a check for $300 for an after market radio. I then went to their radio person and they installed a radio with Satellite, bluetooth, the whole nine yards. but after 2 months of watching every computer system in my jeep go crazy, I had them take out the aftermarket radio and put the original factory radio back in the jeep. Because my VIN number states that my Jeep was made in Italy the aftermarket radio and module for the radio are not compatible and thus was causing an issue with the computer and the relay systems. I have went back to the dealer 3 times regarding this issue and still nothing! I will never purchase another jeep from this dealer and thinking on never purchasing another Jeep. I was so excited when I test drove my Sport, but the one I test drove and the one I got home are not the same. Very disappointed. It would seem that Jeep would want to make this right, but have not. I am about to see a lawyer concerning the lemon law of this State. See where this will lead me.

  • Dear Jeep and Chrysler Corporation.

    I will never buy a Jeep in my life again and I will not share good feedback regarding Jeep products.

    Have a Grand Cherokee 2011 Overland with your famous Quadra Lift Air Suspension, failed last month Dec 19 2016, due the "weather is to cold" in Chicago…that was the Jeep dealer diagnosis.

    long story short, it has been already 5 weeks waiting for the air compressor from Jeep or manufacturer, the compressor has been "shipped" since weeks ago and nobody, nobody (dealer and Jeep customer service) knows about the tracking number or when the compressor will arrive… seriously?….
    paid rental already 600 dlls. and today is Jan 26 2017 and no compressor yet

    do you think that's fair?, how come you expect customers will buy your products if you are not able to give an acceptable service?, having this issue you just don't loose one customer (me) also all the people that I share my history will not buy a product from you guys, and they will share with other people and so on.

    Follow all the service maintenance program, the Jeep is an excellent condition (Engine, Transmission, Steering, Brakes, Coolant system, Electronics, 3rd set of tires) all maintenance done exactly in the time needed and following the vehicle maintenance program, all that for what????…for nothing, a single broken piece and that's it, car is un-drivable.

    Extremely disappointed with the situation, just waiting for the compressor and get it replaced, once repaired immediately will get rid of the Jeep Grand Cherokee Overland and buy a reliable and better built car

    Never Jeep again, my grandfather and my father used WILLIS and Waggoneers all the time, very reliable vehicles….today…Jeep not anymore….

  • We bought a 2009 Jeep Patriot and now in 2017 we have to replace the SUBFRAME because jeep is making crappy parts, they have a KNOWN issue with this part but still are not willing to help cover any of the cost. Needless to say my family will NOT BE BUYING any JEEP cars again. I will make sure to let everyone I come across now how horrible jeep is and how bad my experience has been. THANKS JEEP for taking care of your customers!!!!

  • I have a 2012 Jeep Compass, and when I am stopped at a stop light with my foot on the brake, there is a lot of engine vibration/motor sound. If I take my foot off the brake the vibration stops, but it starts again when I step on the brake. If I move the gear shift from drive to either neutral or park the vibration stops and does not return when I go back to drive. I went to the dealer, and of course the problem didn't happen on that day. Thinking of going back to the dealer again.

  • Jeep, how your marketing lured me into purchasing a Grand Cherokee coming on 4 years ago. I bought a 2011 Jeep Grand Cherokee with approximately 21,000 miles. My relationship with my Grand Cherokee has turned into a love, hate relationship. While I love my Jeep, the fact that it is in the shop (it seems) every month makes me despise/loathe/hate it. Luckily (and smart), I purchased an extended warranty. Since January 2013 (when I originally purchased the Jeep), I have filed 8 claims with my extended warranty. This does not include the times it has been in the shop for recalls, which I believe is at least twice since owning (Visor Lights & TIMP Fuel Pump) and it does not include any items under $300 as I do have a $300 deductible with my warranty (this includes at least two visits – one for the door locks and another for the driver seats). I have taken my Jeep to a Jeep Dealership and have stayed atop of the maintenance. In fact, I have purchased the recommended maintenance updates based upon mileage for this vehicle, which is something I have never done on past vehicles. I am becoming highly frustrated and upset since the closest Jeep Dealership is 16 miles from my home and it wastes valuable, precious time to take my Jeep to get serviced; Jeep does not offer free loaners. Unfortunately, this Grand Cherokee is not a reliable vehicle (the transmission shifter malfunctioned on a 5 hour drive on Thanksgiving Day at only 63,300 miles). I am posting this so that others do not purchase this vehicle; it is simply a hole in your pocket. The research I have conducted online proves that my warning is not without merit. I was considering waiting until the warranty expires prior to purchasing a new vehicle (and NOT a Jeep), but I may not be able to wait that long. This Grand Cherokee is impeding my life and unfortunately, I have to work to make a living and I cannot even bank on my Jeep getting me to work. I wish this could somehow be fixed because I do really love the Grand Cherokee and was hoping to keep it for a while and upgrade to another Jeep down the road. Hoping 2017 will be my Grand Cherokee's year for service-free issues – fingers crossed.

  • The Jeep place here in Decatur, AL has had my 2010 Jeep Compass for over a month. They tell me they cannot locate a main computer for it right now and that when they do, there are 5 vehicles ahead of mine they will need to use before they get to mine. If there is that much problem with these vehicles then maybe they need to recall them. Also, my windows have never worked either! Crazy!!!!!

  • I purchased last a 2012 Jeep Liberty Jet last year with less than 45,000 miles, loaded and bought the service contract. Today I am told a "clogged" thermostat is not covered under the plan air will cost me $1,300.00 to get it fixed because it is not defective. I'm sorry but a clogged thermostat is defective when I don't have any heat! Also due to a leak in the hatch latch area which sets off the alarm and dims my dashboard that too is not covered. Oh the sensor is covered but not tracing the leak which I have found online to be a problems for other owners. This is my first and last Jeep purchase. Very upset that these two problems cannot be fixed under my plan. Again a non functioning thermostat not putting out heat is a defect and I should have heat in my Jeep. Please advise.

  • I bought a 2015 Jeep Cherokee Limited December 28, 2015 from Don Jackson Jeep in Atlanta GA. On December 9, 2016 the screen went blank and requests an update usb. I asked if there is an app online that I can download to a flash drive to update the screen. The answer is no. I can't get an appointment to get it serviced until December 28. So, for 3 weeks I can't listen to the radio, adjust the climate, use the usb for my phone, etc. Additionally, I have to regularly put air in the tires because they do not stay balanced. And, the front is so low I keep scrapping the parking blocks. Add to that, the back seats are extremely uncomfortable since there is no leg room. I know I'm stuck with every thing but the screen… that's why it makes it so bad that I've got to wait so long to have it fixed. Is there anything the Corporate Office can do to remedy this issue

  • Reading this reviews it.s very apparent that the problem lays with you, owner of vehicle that you bought pre owned. Most of complaints are from vehicles purchased over 10 years ago…I buy new and I had about 5 Jeeps back to back on lease w/ 0 problem..yes, like nothing…stop complain buy new..how can you blame a brand and your poor judgement.
    Yes, you are losers !!

  • I had the opportunity to visit the Milton Ruben Jeep Dealership (Augusta Georgia) today for a scheduled appointment to due to a Safety Recall for the front impact sensors. As soon as the recall was received I contacted the dealership, who then checked the availability of the part and scheduled an appt. This appt was scheduled almost a week out. Even though I knew I had a 24-hour military duty which I was awake for the entire time from 0600 24 Nov (Thanksgiving) to 0600 25 Nov, I ensured that I was available to drop my vehicle off. I called to confirm my appointment and approximate timeframe of the change and was told approximately 4 hours. Not only did I arrive early to drop off my vehicle but I asked specific questions on completion time and requested a call when the work was completed. The first call came 2 and a half hours after my vehicle was at the dealership to inform me that the part was not in stock as I was originally informed while making my appt. I was told that the part would be in tomorrow (26 Nov). I asked about a loaner vehicle and was told that this was not a safety issue that impacted the driving of the vehicle (even thought this specifically states "Safety Recall"). I informed the dealership that they could keep the vehicle and that I would rent a vehicle. While at a rental car establishment almost an hour later I received another call to let me know that there was a mistake in the part delivery and it will take approximately 3-4 days for delivery. Had it been a few seconds later I would've had a rental car in my possession, at my own personal expense due to no fault of my own. I picked up my vehicle and was not informed if I would be contacted when the part came in or if I should contact them in the far future to make yet another appointment. This is the worst coordination I have ever had with a dealership or any business. I commend the dealerships in Texas for their ability to communicate effectively while conducting realistic expectation management and customer service. This was an absolute waste of my time and resources today and accomplished nothing other than piss poor service. I will drive the 2-3 hours to another dealership to have my Safety Recall fixed.

    K. Davis
    luckhewan@gmail.com

  • DO NOT BUY A JEEP…I was in an accident on September 13th, where my accelerator stuck & my car hit a tree. I had a witness & the tow truck driver had difficulty keeping my shifter in park, so, after I had my car towed to the autobody shop that Jeep told me to have my vehicle towed to, I filed a claim with, of course, my insurance co & with Chrysler. I was told by Chrysler to not allow the autobody shop do any work until they did their investigation. Now, almost 2 months later, my car still sits at the autobody shop because Jeep has NEVER returned my calls to advise me of what to do. I have called Chrysler/Jeep numerous times & I am told that I will get a call back in 1 to 2 days & they have NEVER called me back. I, also, went to DCH dealer in Temecula on 11/4 to see if they could do something & the service guy told me he would have the service manager call me back Monday 11/7, &, guess what….NO CALL!!!!!! The next step is to hire an attorney & to tell everyone I know & everyone on all social medias my story & why they should NEVER buy a Chrysler product.
    I have been paying for a rental car & I have made 2 car payments & insurance payments on a car that sits, unrepaired at the autobody shop!!!! I am out over 2,000.00!!!!
    I have never been treated so poorly!!

  • I have a 2016 Jeep Limited with only 1419 miles on it, It is now sitting at the dealership from which it was purchased.(Chiefland Chrysler Jeep Dodge in Florida) The Service manager said that a plate had come loose on the transmission and that they did not have the part and that it was on backorder. He had no idea when Jeep may be fixed. The Jeep was changing gears roughly and making noise when trying to shift gears. After getting out of the Jeep I noticed that it was extremely hot when standing by it, there were no indicators that it was overheating and the heat came from the bottom of the Jeep. The hood heat felt normal. Here is my problem, I have no way to go, this dealership has avoided me every way they can about a vehicle to drive while my Jeep is down. I have talked to every one of the dept heads and the all say we are gonna get you a vehicle today, but today turns into tommorrow and so forth, with still no ride. When I purchased the Jeep, they had a ride waiting before the papers were signed for me as I traded my car and they had to wait for the Jeep to come from another dealership. If this is how Jeep dealers are allowed to care for their customers I will never buy another Jeep, Dodge,etc product again. Furthermore with only 1419 miles on a new vehicle and it's already in shop with major problem, I think I need to get away from them period. When a customer spends that kind of money on a product we expect good customer service and a good product!

  • I have a 2002 jeep liberty sport which I took to Russ Darrow east in Madison to have the air bag recall serviced , I didn't have any problems with initially, and it ended up taking two weeks to repair because they could not figure out what was causing the air bag light to now go on! I requested a loner vehicle from the dealership but was told they could not authorize one . So I contacted jeep, with the same request. They could not authorize one because THEY said that they hadn't received any prior diagnostics from the dealership ! Then I was put in touch with a customer representative who did nothing but blow smoke up my butt! I sent a letter to customer relations explaining the situation , it's been a month now and no word what so ever. I have owned mopars for over 40 years , and have never had an issue like this before . But there lack of customer care and satisfaction has completely put me off. What was a loyal customer, will never buy another Chrysler product again , or patronize the Russ Darrow dealership.

  • Hello Jeep my name is Larry Phinisee Sr. I purchased a jeep patriot sport and one of your third party dealership Brass Hat Leasing on 9/14/2016 on Monday 10/03/2016 it stopped on me on my way to work called 855-563-5635 for help because Brass Hat Leasing failed to give me emergency help numbers in my package of paper work tow truck came and took car and I to Love Field repair shop now vehicle only had 800 + miles and I worried about vehicle operations in the future called dealership Brass Hat Leasing was told they could help me get in a new vehicle but after a week they lied went on about higher cost because of negative equity that rolled over from my old vehicle so if I could pay $598 they could sell me a 2013 GMC or for $505 they could lease me a 2016 jeep compass now all I really wanted was to get in dodge journey on lease for about $100 more but these guys no help just more money and so I called Jeep Customer Care Team was told that they had nothing to do with it because it was a third party sale or lease contact the check the tapes can someone contact me if I can get some help

  • Hello Jeep my name is Larry Phinisee Sr. I purchased a jeep patriot sport and one of your third party dealership Brass Hat Leasing on 9/14/2016 on Monday 10/03/2016 it stopped on me on my way to work called 855-563-5635 for help because Brass Hat Leasing failed to give me emergency help numbers in my package of paper work tow truck came and took car and I to Love Field repair shop now vehicle only had 800 + miles and I worried about vehicle operations in the future called dealership Brass Hat Leasing was told they could help me get in a new vehicle but after a week they lied went on about higher cost because of negative equity that rolled over from my old vehicle so if I could pay $598 they could sell me a 2013 GMC or for $505 they could lease me a 2016 jeep compass now all I really wanted was to get in dodge journey on lease for about $100 more but these guys no help just more money and so I called Jeep Customer Care Team was told that they had nothing to do with it because it was a third party sale or lease contact the check the tapes can someone contact me if I can get some help

  • I writing in regards to the 2014 Latitude Jeep. I purchased the Jeep brand new … … within one year received 5 recall notices .. most recently, I received a recall notification for a "trans-wire harness".. they don't have the part … as of this email my car is back at the dealership for yet again a transmission issue… not a wire harness issue … although, the two could be related.

    It stopped working on me about 3 weeks ago, the dealership had it for a week, returned it to me advising it was a computer module issue and after several attempts finally got it working.. It has been exactly 1 week and 3 days, the car stranded me again yesterday with the same issue. I don't feel safe in this car and have made the decision as soon as the repairs are done to rectify the problem, I am traded it in for another vehicle and not a Jeep. As much as I enjoy Jeep, it now becomes a safety factor for me. As a new vehicle I would have expected a few hick-ups .. not a safety issue … when is enough – enough … The Ourisman Dealership in Clarksville, Maryland Service department is to be commended for their attempt to correct a problem that I don't foresee correctable.

  • I am a Jeep girl, previous owner of 1988 Jeep Wrangler Sahara, 1999 Jeep Wrangler Sport and current owner of 2015 Jeep Wrangler Unlimited "Willy's Edition". I am experiencing a recurring problem with my battery running out of a charge if you don't drive the vehicle every single day. It's either the alternator or battery but the local dealership I take it to is terrible. Yesterday I had the Jeep towed to the same place Ourisman Chrysler Jeep, 5900 Richmond Hwy., Alexandria, VA for this issue. This is now the 4th time my Jeep is in their service center for this issue. Usually the excuse is "we cannot duplicate the problem" or they try to blame after market accessories. Well after trip #3 to their service center I disconnected all after market accessories so am waiting for what the cause can possibly be this time. Their service is terrible – service managers don't give updates after they've had the Jeep for days – their courtesy driver refused to take a customer to his home less than 2 miles from the dealership in my presence and told me he wouldn't drive me to my home – only to the Metro station…a mechanic ended up having to drive me home. The Courtesy driver is a known problem yet they continue to employ him. They have my Jeep days at a time (no loaner car program either) – and they won't even consider replacing the battery or alternator. I purchased the extended warranty (7 years, 75,000 miles). What are my options if they once again can't figure out what the problem is? Does anyone at Corporate care that a lifelong Jeep enthusiast is so frustrated that she's resorted to emailing the corporate complaint line? I've never had this issue with previous Wranglers and definitely not the lousy service at Jeep dealerships like Ourisman Alexandria – I had stellar service in Texas, Louisiana, Georgia, Florida and Newport News, VA so I have others to compare them with. VERY DISAPPOINTED and ready to sell this lemon and never buy another Jeep product again.

  • I have a 2012 Jeep Rubicon and take very good care of it. My issue is with the Rubicon stickers on the hood which are peeling badly in random portions which not exciting especially since I wash it every two weeks and wax it every 6 months and take great pride of ownership in appearance of my jeep. I took it in to the Jeep dealer yesterday which I asked them to review sticker issue and also for service and had oil change and they recommended transfer case and differential service too which I did trying to follow their recommendation. When I went to pick up, I learned that it was just under $80.00 for the stickers and they would have to get me a quote for installation. I stated that was a joke in that I have just hit 51k miles and I paid for the top of the line extended warranty of 7yr/75k. I told them this was very bad business practice by jeep especially since the hood stickers catch your eye when you look at them and not sure why jeep would ever want poor referral like that based on the visual aesthetics of one of their vehicles. The employee said this was a jeep issue and not their dealership of which I do understood that it is a corporate issue and why I am writing on this comment section due to not exactly sure who to reach out to for a winning resolution. As of now, I am driving around with very bad looking hood stickers and truly hope jeep can reach out to me to work this out. Scott

  • We received a note to "pull ahead" on our current lease. We met with our favorite salesman and discussed returning our Jeep Patriot for a new Wrangler. We were very concerned with returning the Patriot because we ran well over the allotted mileage. Our salesman said "not to worry" because we (the dealer) would buy the Patriot so I wouldn't have to worry about the 5 remaining payments or the excess mileage. We went ahead with the deal and leased the Wrangler. The Patriot was supposed to be out of my hair (that's what the salesman said). We just received a letter in the mail from Fusion auto finance billing us for the excess mileage and a disposition fee which both should have been waved considering the "dealer" was buying the Patriot and we had nothing to worry about according to the salesman. We approached the salesman who of course doesn't recall saying they were buying the car which was a total lie. I cant believe he would do this to us since this is the third Jeep we leased from him in 3 years. We met with the manager who advised us that we signed off on a lease return not a sale. Its my fault but you can never read all of the forms they put in front of you. You rely on the honesty and the explanation of the salesman. I will NEVER set foot in that Jeep dealer ever again. They LIED to make the sale. My loyalty to the dealer and Jeep doesn't matter to them. Everyone please use caution with this dealer they have mastered the bait and switch. Very disappointing.

  • I have a 1998 Jeep Grand Cherokee Laredo. I love my truck but I'm having a very difficult time finding parts for this vehicle due to discontinued parts. I have no intention of buying new because I can't afford a car payment. Please stop discontinuing parts. Some of us like our old cars. And these old cars get us from point A to point B but without the parts to keep my car running may cause me not to have a car!

  • wow. Jeep is horrible and I'm so sorry for all of you that have horror stories. I bought my Jeep Cherokee Limited from Bloomington IN Town & Country Chrysler, Dodge Jeep Ram in September 2015. In December they had to replace the axle, which evidentally screwed up the transmission. After that 'fix' the transmission starting slipping and clunking – everyday. The dealership had my car at least 4-5 times with two of those times for a week each. They wouldn't replace my transmission and said all I could do would be to trade for a different one. I told them I didn't trust their product anymore. I had a sit-down conversation with the sales manager and he told me there was nothing wrong with my Jeep. I cried and cried and felt helpless over this. I was in a really dark/deep depressed state. I finally took that crappy car and traded it for a Subaru, losing several thousands of dollars in the process. Jeep isn't a good product anymore. The sales teams are only there for what money they can make, of course and the company people are horrible. The service department at Town & Country Jeep in Bloomington is horrible. I sent a report to the Better Business Bureau and the Attorney General's Office. I doubt anything will come out of it but I tried. I'm now considering getting a lawyer to sue the dealership.
    Don't waste your money on a Jeep product. Barb Bland

  • We rented a Gran Cherokee for a week in August. The gear shift is absolutely terrible – no wonder there have been accidents and deaths from these cars. There were 4 of us in the car and all of us had a terrible time trying to figure out when the gear shift was actually in PARK. Why in the world would a car company change the way the gear shift works? We put on the parking brake every single time we got out of the car and tried never to walk directly in front of it. This is a terrible design and needs to be changed immediately!

  • On December 4, 2015 I bought a 2014 Jeep Compass. I bought it used and just a few weeks after I signed the papers-didn't even have the title yet I experienced a frightening problem. I can turn off the car and take the key out in gear. Then if there is an incline or when I get out it rolls. Really scary when you have a handicapped person getting in and out of the vehicle. I told the used car dealer and he suggested I go to a Jeep dealer, well I didn't. But coming home from a trip the air stopped-it was blowing steam-we were in 91 degree weather. I took it into the dealer and told them to check both issues. The man taking in my car was shocked when I turned the car on put it in gear then turned it off and gave him the key-that is a safety issue he said. Well phone calls for help because the repairs for what SHOULD NOT be wrong with a two year old car will cost $2,200….. I've called twice for consumer assistance( Devin)-got dropped from one call after over 12 minutes because Devin was going to check with corporate offices….When I called back Lisa apologized, said she saw nothing done about my car but she would check another 12 minutes on hold-at least I wasn't dropped and she came back saying there was nothing that could be done for me. I e-mailed Jeep and got no response. I have filed a complaint with the government on line. I am seriously disappointed in Jeeps handling of their cars, apparently I should have done my HW before purchasing it. Other members have no issues-of course they have vehicles from other years.

  • complaint on 2016 jeep Cherokee. in shop now for the 6th time. over 100 parts back ordered for the same part my jeep needs. Think you've got an issue Jeep. I called corp and Jeff brushed me off. Spoke to dealer yes car under warranty but really guys 6 times. Have contacted Ca attorney Generals office now. Somebody needs to step up and deal with this. Next step is every news channel around the Susanville/ Reno area. Dealer wont even take care back as trade. Its a 2016 Cherokee bought at their dealership in brand new condition because you cant drive it anywhere. Susanville Auto Center and Jeep need to take care of this issue before it goes any further.

  • Bought a Wrangler last year. I have to say, I love my Jeep but but will never buy from Tate in Frederick, MD again. They lie about how their warranties work and the service I have gotten from them since I bought it has been awful. They don't check fluids when they do an oil change, they say they offer a car wash when you take it in…I have never been offered a car wash. They tell you they "don't have time" to check things if you think you may have an issue like steering, radio, windows etc…I will buy another Jeep but not from Tate

  • i am being abused and yelled at by the custom serviced rep at chrysler jeep Unbelievable that I have to deal with this. I have a problem with my car and I am hitting a stone wall. There customer care department is a complete joke!!!!!!!!

  • I purchased a vehicle on May 28 and on June 28 it was being towed to a dealership. I have been told it was the wiring, the computer and it was low on oil. The vehicle only had 18 miles on it when purchased. The dealership can't seem to fix it and Chrysler has the nerve to have the dealership to ask me if I had let someone work on it other than bring it back to a dealership.

  • I purchased two (2) brand new Chrysler automobiles in November of 2015. A Chrysler Journey and a Jeep Cherokee. After @1,500 miles, and without warning, the Jeep engine locked up. The local dealership relunctantly replaced the engine. After @ 4,000 miles under the new engine the automobile shut down while I was driving it. I came very close to getting rear ended and held up traffic. The car shut down due to a "safety feature" that almost caused an accident because it was about three (3) quarts of oil low and there was no check engine or low oil light to notify me. The Jeep was towed to the closest dealership. Burning off three quarts of oil in four and 1/2 months in a brand new autmobile is not normal but Chrysler thinks so. All the dealership would do was top off the oil and send me on my way. I am concerned for my families saftety but Chrysler informs me to get an attorney? Very disapointing.

  • Have a 2014 Jeep Cherokee Sport, at 24,700 miles the front brake rotors are falling apart. Bought new 19 months ago. cheap quality. not covered. Jeff in Delhi, NY

  • Have had 2 First one was a 2007 and around 45,000 miles Suspension went! The second was a 2012 and we just had 24,967 miles on it and the Suspension went!!! Traded it in 2 weeks ago for a Honda!!! What is wrong with Jeep? I have talked to another person today who had a Patriot as well and she traded hers off as well!!! And several others in the last few weeks have complained about numerous problems with Jeeps in general!!!We were close to having the 2012 paid off and now we have a car pmt for many more years!!! Seems Jeep does not care anymore, just make them and get them out to consumers and from then on we are stuck!! So wrong! Never had these vehicles off road, babied them drove them locally and occasional 80 mile trip on interstate! So no hard driving!!! Jeep used to last and last. Not anymore!!!! It is horrible!!! People stay away from Jeep. You are buying junk nowadays!! Blows my mind at such low miles and a vehicle begins to fall apart!!! Never in all my life had I ever had this to happen to any other vehicles. This is one done person with Jeep and any Chrysler products!!! Shameful. Just cheap crap being sold in the Jeep name. Just going off that they think Jeep stands alone. Not anymore! Such a ripoff!!!! Joyce Harris in WV

  • Just found out that the vehicle I purchased from Tallahassee Chrysler, Dodge, and Jeep needs transmission maintenance. Back on June 10 (only having the car for a month and a half ) I found myself on the side of the road with my two kids because of transmission issues. Yesterday I was informed that the vehicle has no warranty and if I did get the extended warranty I would still be liable for the repair. The Sales Service department tells me "oh we can cover half of the repair, but you will need to cover the rest. Really? ??? Okay now I have to come up with $400-$500 to cover this maintenance not to mention that my baby girl's birthday is Thursday, her annual check up is Friday, I have to attend a memorial service on Friday, and attend my Uncle's funeral on Saturday. This makes no sense for me to pay for service when I was clearly sold a vehicle that the dealership knew would need major maintenance, especially only having the vehicle for two months (and broke down after a month and a half after purchase). Now I'm driving a car were I can smell the transmission. I just hope that car doesn't over heat or catch fire while me and my kids are in it.

    -Shaunta Pelham

  • I have an issue with the Clock Spring on my 2010 JK the airbag light is consistently on and dings all the time. I noticed through some of my research that Jeep has fixed and recalled this problem with the Clock Spring on only vehicles that are VIN# specific and only outside of NORTH AMERICA but has failed to recall this issue on vehicles within the United States. If this has been an issue with this part on this model in the past then why should the Jeep wranglers in America not be included in that recall considering it is the same exact part? It sounds really Shadey that Jeep is refusing to fix this issue seeing as though it's all over the internet that this is a pretty serious and common issue!

    • I have the same problem, and had to pay out of pocket almost $500.00 to get it fixed and now a week after they replaced it my jeep wont start and they don't want to help me out in any way to fix the issue what ever it may be. everything was fine until they replaced the clockspring. such bull s**t.

  • My Jeep was special ordered in 2003. At first, we having little problems here ad there and every time we took it back to the dealer, they couldn't find anything wrong. Right after our warranty expired within the year, it kept stalling out on us while we were driving. We couldn't get it to accelerate on the highway and we were always afraid we'd be stuck someplace not near home. We had repairs made on the engine which ran us over 2K dollars, of course not covered what so ever. We lived with the many problems that occurred through time like the window control went on us and a few other issues. The kick in the teeth were the recalls. I'd get a notice about it, call the dealer, which they never had the part (did this 4X) before they finally got the part in. The service was super poor and I just lost so much confidence in them. I wrote and complained to corporate to NO AVAIL. Not even a response like I'm sorry you had to deal with this issue. Poor customer service. I'm strictly a Subaru owner now. We just bought our fourth one. What a difference in service and appreciation. Just saying. I know there are plenty of satisfied customers, I'm just not one of them.

  • We gave up on JEEP and would NEVER buy anther one ever again. It's ashamed they don't care. We tell everyone who is shopping for a new car to NEVER buy one either. But that's us. Good luck, you'll need it.

    • I am a new Jeep owner, but am curious as to why you would "NEVER" by another? Your response is appreciated. Thank you.

  • We have a 1996 Cherokee,a 2011 Cherokee (60,000 actual miles) and bought a new Grand Cherokee in 2004. All 3 of these Jeeps have the very same problem.I took the 96 to a dealer and their Jeep "master technician" said it was defenitley the fuel pump. $400 bucks later and guess what it wasn't the fuel pump. They said they don't know what the problem is. I just took my Grand back to the dealer and they did a pressure test on the fuel pimp and said it's not the fuel pump but they don't know what the problem is. All 3 of these Jeeps have a long cranking time. So, I'm supposed to drive it until it strands me somewhere. Does anyone else have this problem ? We were going to purchase a new Grand in July, but now I really doubt it. What's your problem Jeep ?

  • This is the email I just sent to the GM and Assistant GM of Auto Park Chrysler Jeep located at 400 Autopark Blvd,Cary, NC. I'm sure they will not contact me. All they care about is numbers.

    Since you apparently have refused to contact me since I first contacted the Jeep Customer Assistance Center on April 18th, I thought I would contact you directly.

    As I stated to the Jeep Customer Assistance Center on April 18th, I purchased my 2015 JKU on 09/23/15, after much conversation via email with Jeremy Atkinson. At the time, I was working with a dealership in another location (closer to my home). However, since my spouse and I have purchased a total of 6 vehicles from you, I thought I would reach out to your dealership once again. I am not satisfied with the customer service (or lack thereof) that I have received.

    1. My first complaint is that the UConnect 430 radio was not explained to me during my conversation with Jeremy (other than to say that it would help with the resale value) or when I picked up the Jeep.I recently visited the UConnect website, as I was having trouble getting the UConnect phone/Bluetooth to work and it won’t play my iPhone songs via the USB ports. I decided that I should possibly register in order to receive those features that were not yet working. That is when I emailed the JCAC, only to be told that my does not include UConnect Access or bluetooth. It seems to me that the UConnect 430 is a “dummied-down” version (no better than the 130 or 230 and offers nothing more than a touch screen and a free trial of Sirius XM radio. In fact, I was told by the rep at the JCAC that the voice recognition and phone buttons on my radio are only there, in case I want to add bluetooth capabilities. WHY wasn’t this explained to me prior to me purchasing the vehicle? As the JCAC rep stated, “UConnect is Just A Regular Radio!” I don’t consider it something that adds to the resale value. She asked me if I received my “media booklet” when I purchased the Jeep. Of course I didn’t. I know that this representative contacted your dealership on the 18th and a couple times afterwards and asked that I be contacted via phone and/or email by Jeremy and the Assistant GM. However, I have received neither. I know that my correct phone number and email address are on file.
    2. My second complaint is that, during my negotiations with Jeremy, he stated that he would offer me two years of free oil changes anywhere and 2 more years of free oil changes at your dealership. I asked Jeremy if all four years of oil changes could be done at any dealership. The last message I received from him was, “As for the oil changes I have talked to my service manager and once the deal has cleared he can go into the system and adjust it so I will keep on him about making sure that is taken care of.” However, though I have contacted him twice since then, he still has yet to contact me back to confirm that this has been added into the system.
    3. My third complaint involves items that were not included in my Jeep that should have been. This weekend I decided to open the Sunrider top for the first time. There are 2 straps that should be used to secure the top. These straps were not included.
    I guess after the paperwork is signed and the sale is made, the customer is no longer important. Jeremy couldn’t stop emailing me the day he was trying to sell me the Jeep. Now no one wants to talk to me. Explain that.

  • This is the email I just sent to the GM and Assistant GM of Auto Park Chrysler Jeep located at 400 Autopark Blvd,Cary, NC. I'm sure they will not contact me. All they care about is numbers.

    Since you apparently have refused to contact me since I first contacted the Jeep Customer Assistance Center on April 18th, I thought I would contact you directly.

    As I stated to the Jeep Customer Assistance Center on April 18th, I purchased my 2015 JKU on 09/23/15, after much conversation via email with Jeremy Atkinson. At the time, I was working with a dealership in another location (closer to my home). However, since my spouse and I have purchased a total of 6 vehicles from you, I thought I would reach out to your dealership once again. I am not satisfied with the customer service (or lack thereof) that I have received.

    1. My first complaint is that the UConnect 430 radio was not explained to me during my conversation with Jeremy (other than to say that it would help with the resale value) or when I picked up the Jeep.I recently visited the UConnect website, as I was having trouble getting the UConnect phone/Bluetooth to work and it won’t play my iPhone songs via the USB ports. I decided that I should possibly register in order to receive those features that were not yet working. That is when I emailed the JCAC, only to be told that my does not include UConnect Access or bluetooth. It seems to me that the UConnect 430 is a “dummied-down” version (no better than the 130 or 230 and offers nothing more than a touch screen and a free trial of Sirius XM radio. In fact, I was told by the rep at the JCAC that the voice recognition and phone buttons on my radio are only there, in case I want to add bluetooth capabilities. WHY wasn’t this explained to me prior to me purchasing the vehicle? As the JCAC rep stated, “UConnect is Just A Regular Radio!” I don’t consider it something that adds to the resale value. She asked me if I received my “media booklet” when I purchased the Jeep. Of course I didn’t. I know that this representative contacted your dealership on the 18th and a couple times afterwards and asked that I be contacted via phone and/or email by Jeremy and the Assistant GM. However, I have received neither. I know that my correct phone number and email address are on file.
    2. My second complaint is that, during my negotiations with Jeremy, he stated that he would offer me two years of free oil changes anywhere and 2 more years of free oil changes at your dealership. I asked Jeremy if all four years of oil changes could be done at any dealership. The last message I received from him was, “As for the oil changes I have talked to my service manager and once the deal has cleared he can go into the system and adjust it so I will keep on him about making sure that is taken care of.” However, though I have contacted him twice since then, he still has yet to contact me back to confirm that this has been added into the system.
    3. My third complaint involves items that were not included in my Jeep that should have been. This weekend I decided to open the Sunrider top for the first time. There are 2 straps that should be used to secure the top. These straps were not included.
    I guess after the paperwork is signed and the sale is made, the customer is no longer important. Jeremy couldn’t stop emailing me the day he was trying to sell me the Jeep. Now no one wants to talk to me. Explain that.

  • I have a 2015 Grand Cherokee overland. My drivers side front suspension makes an annoying Creaking/scraping sound when ever i go over mild bumps or enter a steep incline. I live in a city and it makes the sound a lot. Each time I cringe when i hear it and i am expecting something to fall off one day form being rubbed or whatever too much. The dealership says this is a normal sound, but when i ask why none of the other ones on other corners of the Vehicle make this sound, and why none of my friends that have the same vehicle have this issue, they have no comment. They wont do anything to try to fix it, and say they would only do something if it causes damage. Well i don't want to wait until damage occurs and then causes more issues, and i cant stand this noise when i am driving. If it were "normal" then wouldn't everyone experience this issue. Im not over sensitive, its overly annoying. I like everything else about the jeep so far, but this noise is so annoying that i dont want the car anymore. If they dont fix it im thinking I am trading it in for a BMW which maybe i should have bought to begin with. Its $50k car and i should not cringe several times a day when driving it in very normal conditions. ill gladly pay more money for a car that drives well and doesnt make me cringed every time i i climb a hill, drive over a medium bump, or go over a speed bump (even at 1 mph). This is supposedly a 4 wheel drive "trail rated" potential off road vehicle that should handle bumps, even go rock climbing, and climb steep inclines with ease. I wouldn't dare take this on a trail simply because i would go nuts listening to the annoying creaking noise and fear my suspension will break off.

    Has anyone else had suspension issues with the jeep?

    Can i somehow make them replace the front suspension before it fails and leaves me stranded, or worse…causes an accident and kills me?

  • I purchased my 2011 Jeep Grand Cherokee in 2012 From Central Avenue Jeep in Yonkers NY. I also purchased an extended warranty at that time, which I was told would cover everything for 10yrs or 100k miles. In the summer of 2013, my Jeep began to experience an intermittent 'no start' condition. In September it finally broke, and it took about a month to get the TIPM unit from overseas. I was not fully covered for a rental car during that time. In August 2014, at 49k miles, I was told by a third party technician that I had a fluid leak, but all fluids were full and it wasn't big enough to worry about, nor could it be pinpointed. in Summer 2015, my transmission began to slip. I brought it to Jeep Manhattan who found nothing wrong and did a transmission service. I called and left messages to return my call about the continued slipping to no avail. No one returned my call. In December 2015, I brought it to Jeep Yonkers again to check the transmission. I told him to drive the car daily to feel the problem. They charged me $150 for a software update and again said all fluids were full at that time, and I when I picked the car up after hours, it was immediately slipping. I called this dealer to complain and did not receive a call back. in March 2016, I brought the car to Jeep in Paramus. They charged me $215 to diagnose, and determined I need a new transmission. The warranty has a $150 deductible. I have 77k miles. the jeep technician said my transcooler is leaking, and it would cost $895. The transcooler is apparently what has leaked for some time. Yet no one ever detected low fluids. I am disgusted first by the lack of quality of this Jeep. I am further disappointed by the horrible service I have received from multiple dealers.

  • i had the same problem with my 2008 Patriot with the leaky sunroof. I'm going to give y'all the quick fix for this. Call Pamela (586) 274-8087. She is a corparate person. She help me get my Jeep bought back by Jeep. I'm sorry y'all are having such troubles.

  • My 2010 Jeep Patriot just started leaking from the sunroof area. I called CARMAX where it was purchased and they said my car was out of warranty and there was nothing they can do besides charge me $600 to fix it. I went online to see if this was a common problem and guess what?? IT IS!!!! I've read hundreds of complaints from people with the same car, having the same problem. (Google it yourself). So I contacted the Jeep dealer to see if there is a recall and guess what? NOPE!!! there is not one! They offered to fix it for $400. So then I decided to call corporate CASE#28866629 and I was informed that my case information would be submitted and who knows maybe Jeep will make this issue a recall one day and if I save my receipts from the repairs I will be reimbursed, otherwise there is nothing they can do about it. Now I understand if it was just my car or a few others but there is THOUSANDS of other complaints out there about the SAME EXACT LEAK PROBLEM. When is Jeep going to admit that this is a defect on their end and fix it?!? This issue needs to be resolved IMMEDIATELY. I consider this an extremely serious problem. Through a web search, I have discovered that this is an ongoing issue with the Jeep Patriot and I want to know how this has been resolved by the manufacturer. This is a manufacturing defect, I expect the manufacturer to recall and repair this fully. That includes a reliable fix that will completely eliminate any source for water entering the interior of the vehicle (except for the doors, windows, and hatch when open), as well as replacement for any damaged interior parts due to the current problem, such as, the rear dome light fixture, ceiling panel damage, rust treatment for any body or frame parts affected, upholstery, and standard accessories affected by water.

  • I wouldn't hold my breath..JEEP is the poorest company and dealer we've ever dealt..the service is SUPER POOR and I would NEVER EVER buy another JEEP product ever again

  • Richard Llewellyn is the most Unprofessional, presumptuous 'ass''of' an excuse for a Dealer. He is in the wrong line of business – Sales, considering he has no customer service experience.He . Was so worried I took 4 circulars out of 20, he risked my purchasing the Grand Cherokee. I will tell all my neighbors that he is a poor businessman.

  • A family member purchased a Jeep vehicle from the Rocky Top dealership (Richard is the owner). I was so enamoured I went down to look myself to purchase a new Jeep myself. I picked '4' pamplets (one for the Wrangler, and one ach for the Grand Cherokee and Cherokee). The owner (Richard) passed by and said 'What are you doing with those?" I explained my wife liked the Cherokkie series and I liked Wrangler so we want to compare. He said:"Which one do you want–do you need all four?"I was infuriated, after a family member spend over $20 GRAND, and I was looking at a 40 grand vehicle. Out o0f 17 pamplets, I took 4 and the OWNER was worried about 4? I am 64 years old, not a child and I was humiliated!

    This was totally unacceptable behavior from an Owner/Manager. Wven his sales managers and salesmen were shocked. I will never buy from his dealership, and now I almost contemplating steering clear of Jeep. What an insult.

    Ronald J Vadala
    rjvadala@outlook.com

  • Staying away from Jeep. Never owned one but from the simple fact that I was IGNORED upon requesting information before dropping $45,000 on a vehicle from building one I will definitely look to build one of the other 2 brand vehicles I was considering. Thanks for making this decision easier, Jeep. So sad a large company would so easily shu a willing customer. Oh well. I'll spend my money where it is appreciated, especially on such a large investment. Jeep should really considering their employment options (referring to Nicole of Jeep Product Information Center).

  • Staying away from Jeep. Never owned one but from the simple fact that I was IGNORED upon requesting information before dropping $45,000 on a vehicle from building one I will definitely look to build one of the other 2 brand vehicles I was considering. Thanks for making this decision easier, Jeep. So sad a large company would so easily shu a willing customer. Oh well. I'll spend my money where it is appreciated, especially on such a large investment. Jeep should really considering their employment options (referring to Nicole of Jeep Product Information Center).

  • I would like to make a suggestion for all Jeep models having the hatchback design and also the Wrangler with its swing out tailgate. First the hatch back is very restrictive to the carrying capacity, if the hatch was replaced with the old style tailgate that would lay down this would increase the interior length by 2 feet or on the Wrangler instead of swinging out and requires you to be about 3 to 4 feet from any wall or loading dock, this would also increase the length of items you can transport.

    We have 2014 Wrangler Sport Unlimited 4 door, we love it but every time we have to load something the swing out tailgate is a pain and if we want to haul some thing that is over 5 ft we can't.

    I would appreciate your response.

    Thank You
    Thomas Ridella

  • You might want to pass this on to the department at Jeep corporate which handles your commercials. The Presidents' Day commercial with the kids singing the names of the presidents is sung incorrectly. John Quincy Adams is pronounced Quinzee NOT Quincee. If you are going to use the name, it might be nice to pronounce it correctly. Quincy (zee) Ma is the only Quincy in the US which uses that pronunciation. But that is J Q Adam's birthplace and hometown(formerly part of Braintree, MA).

  • I had purchased a jeep renegade on August 22/2015 I have had nothing but problems with this vehicle first problems include truck not being able to be moved out of park so it had to be dragged on a flatbed to the dealership also keys stuck in ignition so they could not be removed and now the thermostat has stopped working also the four wheel drive does not engage and the list just keeps building. I am not happy about this at all I put my trust in jeep to give me a reliable vehicle an now I have to take many days off in advanced From work to have this vehicle fixed which when I do another problem occurs someone better take some initiative to make my Problem go away because that's Your job An if your brand new jeeps are breaking non stop its your job to fix them or replace it with a new one.

  • Approximately three years ago my wife and I purchased a brand new 2013 Jeep Cherokee Overland. The truck is very good we really enjoy it however my wife is adamant about taking the truck to the dealer for service which she religiously does. Today, at Don Jackson Union City is the worst day I have ever experience in my life. Every time they the dealer service the car there is an issue. The oil leaks days after, this time after service antifreeze all over my garage "just terrible". That's not the only issue my wife and I took the truck back to dealer first you have to make an appointment which is 2 weeks out, then secondly when you call the dealer the managers are no where to be found. You know leave a message bs. After getting to the location wow humiliation they try to pacify your concern like it is nothing. Took 20 minutes to get to the service manager who seemed clueless and his mannerism was horrible. Of course his respond um let me look at it. Then the GM finally call back with some bs then had the nerve to ask do I want to trade the vehicle in. Therefore for my fellow and potential buyers do not go there. Period.

  • Approximately three years ago my wife and I purchased a brand new 2013 Jeep Cherokee Overland. The truck is very good we really enjoy it however my wife is adamant about taking the truck to the dealer for service which she religiously does. Today, at Don Jackson Union City is the worst day I have ever experience in my life. Every time they the dealer service the car there is an issue. The oil leaks days after, this time after service antifreeze all over my garage "just terrible". That's not the only issue my wife and I took the truck back to dealer first you have to make an appointment which is 2 weeks out, then secondly when you call the dealer the managers are no where to be found. You know leave a message bs. After getting to the location wow humiliation they try to pacify your concern like it is nothing. Took 20 minutes to get to the service manager who seemed clueless and his mannerism was horrible. Of course his respond um let me look at it. Then the GM finally call back with some bs then had the nerve to ask do I want to trade the vehicle in. Therefore for my fellow and potential buyers do not go there. Period.

  • How Sad I am, I thought I bought a good car from a reputable company. I bought a 2014 Patriot and the hill assist feature does not work and the anti lock brakes lock up. Contacting the dealer who does service about the issue just yelded blank looks and " I don't know's". The servicing dealer now states that the hill assist was not installed and cannot be installed after the fact.The dealer where it was purchased says it is turned off and sent a complicated procedure to turn it back on, I don't work on cars.Jeep customer service at first said I needed an EVIC installed for the hill assist to work. They have changed their minds and now say that although it is listed in the standard features that once the auto trans was installed at the factory that that negated all of the standard features? Then why would they still be listed on the window label? So now I have been gived fo