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I have a 2013 Jeep Patriot that I purchased in 2020. I know that makes the truck 13 years old but the mileage was less than 100,000. The transmission went out and they also said that I may need a new motor as well. The sad part is that the cost to fix the transmission is $8000, more than the truck is worth. I’m still pay on the vehicle and can’t even sell it because I owe so much on it. I wonder how many other people had the same problem?

2024 Compass forward collision alert & amp; Braking shuts off!

Purchased the vehicle and drove about 40 miles on the way home, forward collision shuts off and could not reset, I took back to the dealer and got it to reset. The next day, was told to drive it and see if shuts off again, I did not make it home, and shut off again, talked to the dealer and reset it to on again, and was told to try once more. Took a trip to my daughter’s about 300 miles and shuts off again. I am getting really disappointed by now, took it back to and said fix it now or get the traded car back. Left it there for a week and was told they could not fix it because Jeep had no idea how. This is a complete disregard for a person’s saftey to sell a car with this feature and have it not work. Not happy with Jeep or the dealer.

At this dealership we get our oil changed regularly. This time the car made it just a few miles from the dealership when the oil began running out setting off low oil lights and stalling. She pulled over immediately . The dealership did pick it up by tow truck and provided transportation. Our Jeep has 124,000 miles on it so I wanted some assurance that no permanent or unseen issue existed. I asked for a written warranty of some kind for protection. This dealership and the auto group MAC HAIK AUTO GROUP thought it was enough that they put in a new oil and filter and sent me on my way. This could have ruined my engine and caused internal damage. They continue to minimize and CYA the whole thing. These people do not represent JEEP in a good light and should be investigated for their way of conducting business.

Jeep, Technology & Steering Wheel tabs not user friendly. On Nov. 7, 2024, I purchased a 2024 Jeep Grand Cherokee. Sometimes when I start the vehicle it makes a deafening loud noise. I asked the salesman why it does that. His reply was the vehicle may be warming up. That is absurd! The tabs on the steering wheel to change the driving mode are in a dangerous location. The settings on the vehicle change from one time to the next. I don’t know how many times I have had to reset the seat for the driver side. Having to push the button that keeps the vehicle from shutting off at stops each time it is cranked is not user friendly.

Jeep, Extended warranty coverage. Bought a new 2021 Wrangler, to include an extended warranty to 100,000 miles, from Rocky Top Jeep of Eastern TN. When I experienced the “Jeep Death Wabble” at around 51,000 miles, I took it to the closest Jeep Sales and Service center for repair (North Knox Jeep in Knoxville) and they specially identified the repairs and parts needed to fix it. This included a part that they would have to order in order to complete the repairs. When I identified the extended warranty my Jeep was under (apparently not a MOPAR based warranty extension), I was informed that I had to leave my Jeep at the dealership for 24-48 hours while an “inspector” is scheduled to come out and verify the problem. No curtesy car provided, no parts put on order, Nothing can be done until this “3rd party inspector” looks at the problem. Talking to the warranty company directly, they wouldn’t even schedule a specific inspection day/time with me so i could bring in the car to be inspected. So, I was expected to drive around in a vehicle with serious steering issues, as identified by a certified Jeep Sales/Service Center, or leave my car at the dealership for 2-4 DAYS, so “Warranty” repairs can “maybe” be fixed based on 3rd party inspector results. Well, I Need my car, so I decided to pay for the repairs myself so they could order the parts needed for repair and accomplish such within the next 2 days. Again, for supposedly Warranty covered repairs!!!

When trying to get a reimbursement for my repair cost, the dealership just blew me off saying the warranty coverage, “is what it is”, and Jeep Customer Care also blew me off because Jeep dealers are “independent” of Jeep Corporate, and what they say is final.

Needless to say, I Used to love Jeep, but not anymore. Jeep, apparently, doesn’t stand behind their product, and they allow independent dealerships to Sell extended warranty packages that aren’t worth the paper they are written on.