Jeep Corporate Office Headquarters

Jeep Grand Cherokee Overland in the back mountains of up state New York. I was hit by a tornado that was bouncing across the Mt. tops; and in the flash of an eye I had three trees and electric lines drop directly on top of me trapping me inside my Jeep. During the 3hrs of being trapped inside I was so thankful that I purchased a Jeep, for I am certain it saved my life. Charlie Hoffman, Narrowsburg NY

Denine Vara April 12,2018
My father had a jeep renegade in the 1980's, i was in love with any jeep.I finally was able to buy a Jeep Wrangler Sport 2015 4 door. I bought it December 31st 2017, in the past year it's been in the shop at West Herr Dodge in West Seneca New York at least once a month! Water is leaking in, I know it's a jeep and might get water in but having the drivers side and passenger side rugs be flooded and wet all the time because they can't figure out how to fix the problem. I live in Silver Creek, NY and we get a lot of snow and rain. It's aggravating to drive 45 miles once or twice a month along with getting a rental car. Please help, I hope this gets where it needs to go? Thank You

I just bought a 2018 Jeep Wrangler 02/24/18 Its been back to the dealership 3 times. twice on a flat bed. Once I had to pay $120.00 for the tow. I have missed two days of work because it wont start. They cant seem to fix it. I have had it 9 days. of those 9 days, the dealership has had it 4 days and counting.

I have a 2005 Jeep Grand Cherokee and LOVE IT!! I have had it since 2007 and the first big issue with it has come up……Heater Core….What the heck! Gotta remove the whole interior from dash, steering wheel, to center conole just to replace the darn thing?? What is up with that Chrysler? I understand the wanting extra money for your shop guys to do the work, but there aren't many of us fix it themselvers left in this world.. This layout is ridiculous to get this replaced.. I'm not at all very happy.. Please, on yalls 2019's at the earliest, make things a little more accessible to us Do It Yourselfers so that we can move on with our lives instead of trying to bleed money into your bank account to let yall fix our problems with your once before owned vehicles.. Can't wait to see how to get the dang water pump off….

I purchased my 2014 Jeep Cherokee brand new in April of 2014 in Rockford, IL. The car currently has 24,500 miles on it. A few weeks ago my check transmission light came on, a day later it went away but I took it anyway. They ran a diagnostic on it and said the car was working great, no issues. A week ago the light came on again, went away the next day. Now, if I hit my brakes a little hard, I get an alert that the right blinker is out. My dad took off my taillight to see the issue and found that the light wire had been slit and repaired, BEFORE I PURCHASED THE CAR BRAND NEW. This information was NEVER relayed to me when I bought the car. As of two days ago, when I start my car for the first time in the morning, my check transmission light, traction control light and parking break light ALL come on. My car will not shift into R and when I do get it to it sounds like my transmission is going to fall out of the car. When it's in R or D the car has no power to move, and when I do give it gas the car doesn't register it's getting gas to go and then eventually starts going, during this whole time the power shifting is very hard, I can barely get the wheel to move. This car is 3 years old with very little mileage. WHY would this happening? HELP!

I have a friend that could not have a safety recall accomplished, because his grand Cherokee jeep has the same vin as a jeep in Canada. A dealership in Canada verified, using a picture of his vin and the actual vin of the jeep in Canada, that the vins matched. Because the information in his dealership's data base reflects that a jeep with his vin was repaired in Canada(the jeep in Canada that matches his vin, they have refused to honor his recall with a repair. What does he need to do to correct this gross injustice that could cause harm to him and his family?

I own a 2015 Jeep Renegade that has 24,000 miles and covered with a bumper to bumper warranty. This vehicle broke down and overheated on 8-6-17. The JEEP began overheating and blew out all the oil and radiator fluid. The dealer stated it was the coolant fan and they did not have the part to fix. They stated they would have to order and notified me it was on back order. We are now going on almost two months and still JEEP is not able to fix. I am told by JEEP corporate that November is the earliest they will receive this part. I have received no resolution or compensation from JEEP. I have placed a complaint with the states attorney, they are looking into.

I HAVE A 2016 JEEP GRAND CHEROKEE. HOW EVER INVENTED THE TURN OF WHENYOU STOP SHOULD BE FIRED! ! ! ! ! MY JEEP WHEN IT IS STOPPED AND THE FOOT IS ON THE BRAKE, (ENGINE IS OFF) IF YOU PUSH THE OFF BUTTON-REMOVE THE FOOT FROM THE BRAKE. THE ENGINE DOES NOT STAY OFF IT RESTARTS AND SURGES. IF YOU HAVE THE AIR ON THE JEP SURGES ABOUT 2 FEET AND THE BRAKES DO NOT STOP AS QUICK AS I THINK THEY SHOULD.
MY WIFE WAS DRIVING MY JEEP 2 WEEKS AGO AND IT HAPPENED TO HER. WHEN IT SURGED IT DAMAGED THE FRON OF MY JEEP, THE REAR OF HER 2014 300C. THE FRONT GOT DAMAGED WHEN IT CRUSHED MY WORK BENCH AND PUSHED THE WALL OF MY DINING ROOM WALL ABOUT 3 FEET INTO THE DINING ROOM. IT DAMAGED MY SERVICE PANEL AND BROKE SOME ELECTRICAL WIRES GOING TO THE GARAGE SWITCH BOX. IT DAMAGED MY FREEZER WHICH HAD A SIDE OF BEEF AND OTHER FOODS IN IT! ! ! WITH THE NEW FREEZER AND THE OTHER DAMAGE IT HAS ALREADY COST OVER $16,000 WORTH OF REPAIRS. I HAVE HAD TO PAY OVER $1500 OUT OF POCKET.MY WIFE IS VERY LUCKY, SHE ONLY HAD BACK AND LEG PAIN AND DISCOMFERT FOR 4 DAYS.
I WILL NOT BUY ANY MORE JEEPS WITH THIS FEATURE AND WHEN MINE GETS OUT OF THE BODY SHOP I WILL GET RID OF THE LEMON ! ! ! ! ! ! ! ! !

should jeep sell out to the Chinese I will sell all three of my jeeps and by fords or Chevy

Horrible experience!!!Purchased a brand new top of the line Jeep Grand Cherokee in 2014. There appear to be issues with the vehicle changing into gears shortly after purchase. The vehicle was taken into the dealership on numerous occasions and we were told that there were no issues noted. Shortly after the warranty ends the mechanic is all of a sudden able to diagnose the problem. After hours of going back and forth with the customer care center we were able to get the dealership to fix the issue. The issue ended up being problems with the transmission. After 2 weeks the vehicle was returned to us in worse condition than before it was dropped off. It was taken back to the dealership and after another week we were told that the mechanic could not find any issues with the vehicle. Due to the continued problems with the transmission of a practically brand new vehicle we ended up having to trade it. Did not go with jeep and decided to buy Toyota. We have been loyal jeep customers for several years and in fact this was our 2nd jeep from this dealership. Jeep has lost a customer for life!!!

Jeep Renegade is the worse car in History. after 11 recalls, many electrical and computer issues and horrible driving experience i can say that this is the WORSE CARE anyone can buy.

I got a brand new 2017 jeep grand Cherokee , I love the car, it s the best car I ever drove but with the engine problem I'm having going back and forth to the dealership with no success its very frustrating. Jeep resolution customer service with no return phone call and you cannot get response from no one. Pretty sad a named company like this does not provide a better help. I drop off my car on the 04/04/2017 and still no luck and supposedly they are going to have to take the engine a part and my car will be ready maybe in May. I will never buy a Jeep after I'm done with this. I will lose a lot of money selling but Jeep really sucks. Terrible experience.

I am an owner of a used 2005 Grand Cherokee Jeep. I purchased used in 2016 with 170,000 miles for 5400$.
1. Engine light goes off and on
2. ABS light sensor goes off and on
These items are understandably a problem and a concern.

3. The most aggravating of all the problems is when it rains outside it rains inside my Jeep.
Wet carpet, wet towels, wet outfit, wet everything! Not so good.

I wrote this in a blog:
"2005 Grand Cherokee: So yesterday on a Sunday 3/2017 I finally found out why my jeep leaked from the sunroof. Self-diagnosed. I did not want to be charged 83$ per hour as a mechanic quoted this ridiculous price to find the leaky problem. I found this hiccup after many monsoons inside my vehicle.

I removed the doors rubber gasket (probably unnecessary),
I removed the handle for lifting yourself out of the vehicle (2 bolts), it's on the frame of the car.
I unscrewed the 2 hex head bolts and 1 screw to the Visor/Vanity mirror drivers side.
I traced a rubber hose blew air in it with a compressor, nothing.
I reached in and traced a spiral looking plastic hose, in-between the liner and the roof of the car and noticed the spiral hose was CRIMPED in that space of the head liner/roof where the Visor/Vanity mirror bolts and screw installed into the roof liner.
The spiral black hose connected to the drain hole's sunroof had (a crimp and a hole) from where the manufacturer installed the Visor/ Vanity mirror and a hole in the plastic spiral hose (lack of a better term).
To repair, I used a 3/8 or 5/16 gas line from an auto parts place, attached one end to the drain port and the other end is taped between my door (temp fix) so it can drain outside the car.
Of course I tested the port and the drain line with a bottle of water and it worked. That's on one side though, I haven't checked the passenger's side yet but I did unclog some of the plastic pieces from the glide inside the drain hole. Oh yeah, the plastic part on the sunroof glide guide has disintegrated.

So yeah, Jeep and probably other manufacturers have sunroof problems.

Is Jeep responsible for the rusted floor underneath the wet carpet and what about the permanent repair due to the crimped hose and a hole where all the water seeped out? I only have a temporary solution which looks ridiculous when I open the driver's side door.

I need to have it permanently repaired, who is responsible?

I can't afford a new Jeep Grand Cherokee but maybe the way these items are attached under the roof is creating some of the problems? Hope I helped.

NEVER BUY ANOTHER WRANGLER AGAIN THE Y LEAK LIKE CRAZY……..

In February 2016 I purchased a brand new Jeep patriot. Fortunately, I've not have any problems with the windows. However, I continue to have problems with my brakes squealing and loudly. I've taken my Jeep back to Mack Haik in Austin, TX where I purchased the vehicle and they tell me that there's nothing wrong with my brakes and that the squealing is normal on the Jeep Patriot. I called the corporate office and was told they had to rely on the dealership's response to my brakes squealing. On several occasions, I've been told that the Jeep used a different kind of metal on the brakes. I continued to ask "what kind of metal and no one could tell me. I'm extremely frustrated at this point. Does anyone know the name of the President of the Jeep Corporation? I've consulted an attorney and now trying to file a lawsuit. This is ridiculous! Frustrated!

I purchased a 2016 Jeep Renegade Sport that was supposed to have Satellite Radio with it and the 5.0 UConnect radio, but at the last minute the dealership said that they had one that was comparable, but with lower payments….I was ripped off. The jeep does not have XM Radio or the 5.0 radio system, no bluetooth, nothing, even though the dealership gave me the paperwork telling me that I had it. I went back to the dealership(Lenoir City Jeep in Lenoir City TN) and instead of making it right they gave me a check for $300 for an after market radio. I then went to their radio person and they installed a radio with Satellite, bluetooth, the whole nine yards. but after 2 months of watching every computer system in my jeep go crazy, I had them take out the aftermarket radio and put the original factory radio back in the jeep. Because my VIN number states that my Jeep was made in Italy the aftermarket radio and module for the radio are not compatible and thus was causing an issue with the computer and the relay systems. I have went back to the dealer 3 times regarding this issue and still nothing! I will never purchase another jeep from this dealer and thinking on never purchasing another Jeep. I was so excited when I test drove my Sport, but the one I test drove and the one I got home are not the same. Very disappointed. It would seem that Jeep would want to make this right, but have not. I am about to see a lawyer concerning the lemon law of this State. See where this will lead me.

We bought a 2009 Jeep Patriot and now in 2017 we have to replace the SUBFRAME because jeep is making crappy parts, they have a KNOWN issue with this part but still are not willing to help cover any of the cost. Needless to say my family will NOT BE BUYING any JEEP cars again. I will make sure to let everyone I come across now how horrible jeep is and how bad my experience has been. THANKS JEEP for taking care of your customers!!!!

Jeep, how your marketing lured me into purchasing a Grand Cherokee coming on 4 years ago. I bought a 2011 Jeep Grand Cherokee with approximately 21,000 miles. My relationship with my Grand Cherokee has turned into a love, hate relationship. While I love my Jeep, the fact that it is in the shop (it seems) every month makes me despise/loathe/hate it. Luckily (and smart), I purchased an extended warranty. Since January 2013 (when I originally purchased the Jeep), I have filed 8 claims with my extended warranty. This does not include the times it has been in the shop for recalls, which I believe is at least twice since owning (Visor Lights & TIMP Fuel Pump) and it does not include any items under $300 as I do have a $300 deductible with my warranty (this includes at least two visits – one for the door locks and another for the driver seats). I have taken my Jeep to a Jeep Dealership and have stayed atop of the maintenance. In fact, I have purchased the recommended maintenance updates based upon mileage for this vehicle, which is something I have never done on past vehicles. I am becoming highly frustrated and upset since the closest Jeep Dealership is 16 miles from my home and it wastes valuable, precious time to take my Jeep to get serviced; Jeep does not offer free loaners. Unfortunately, this Grand Cherokee is not a reliable vehicle (the transmission shifter malfunctioned on a 5 hour drive on Thanksgiving Day at only 63,300 miles). I am posting this so that others do not purchase this vehicle; it is simply a hole in your pocket. The research I have conducted online proves that my warning is not without merit. I was considering waiting until the warranty expires prior to purchasing a new vehicle (and NOT a Jeep), but I may not be able to wait that long. This Grand Cherokee is impeding my life and unfortunately, I have to work to make a living and I cannot even bank on my Jeep getting me to work. I wish this could somehow be fixed because I do really love the Grand Cherokee and was hoping to keep it for a while and upgrade to another Jeep down the road. Hoping 2017 will be my Grand Cherokee's year for service-free issues – fingers crossed.

I purchased last a 2012 Jeep Liberty Jet last year with less than 45,000 miles, loaded and bought the service contract. Today I am told a "clogged" thermostat is not covered under the plan air will cost me $1,300.00 to get it fixed because it is not defective. I'm sorry but a clogged thermostat is defective when I don't have any heat! Also due to a leak in the hatch latch area which sets off the alarm and dims my dashboard that too is not covered. Oh the sensor is covered but not tracing the leak which I have found online to be a problems for other owners. This is my first and last Jeep purchase. Very upset that these two problems cannot be fixed under my plan. Again a non functioning thermostat not putting out heat is a defect and I should have heat in my Jeep. Please advise.

Reading this reviews it.s very apparent that the problem lays with you, owner of vehicle that you bought pre owned. Most of complaints are from vehicles purchased over 10 years ago…I buy new and I had about 5 Jeeps back to back on lease w/ 0 problem..yes, like nothing…stop complain buy new..how can you blame a brand and your poor judgement.
Yes, you are losers !!

DO NOT BUY A JEEP…I was in an accident on September 13th, where my accelerator stuck & my car hit a tree. I had a witness & the tow truck driver had difficulty keeping my shifter in park, so, after I had my car towed to the autobody shop that Jeep told me to have my vehicle towed to, I filed a claim with, of course, my insurance co & with Chrysler. I was told by Chrysler to not allow the autobody shop do any work until they did their investigation. Now, almost 2 months later, my car still sits at the autobody shop because Jeep has NEVER returned my calls to advise me of what to do. I have called Chrysler/Jeep numerous times & I am told that I will get a call back in 1 to 2 days & they have NEVER called me back. I, also, went to DCH dealer in Temecula on 11/4 to see if they could do something & the service guy told me he would have the service manager call me back Monday 11/7, &, guess what….NO CALL!!!!!! The next step is to hire an attorney & to tell everyone I know & everyone on all social medias my story & why they should NEVER buy a Chrysler product.
I have been paying for a rental car & I have made 2 car payments & insurance payments on a car that sits, unrepaired at the autobody shop!!!! I am out over 2,000.00!!!!
I have never been treated so poorly!!

I have a 2002 jeep liberty sport which I took to Russ Darrow east in Madison to have the air bag recall serviced , I didn't have any problems with initially, and it ended up taking two weeks to repair because they could not figure out what was causing the air bag light to now go on! I requested a loner vehicle from the dealership but was told they could not authorize one . So I contacted jeep, with the same request. They could not authorize one because THEY said that they hadn't received any prior diagnostics from the dealership ! Then I was put in touch with a customer representative who did nothing but blow smoke up my butt! I sent a letter to customer relations explaining the situation , it's been a month now and no word what so ever. I have owned mopars for over 40 years , and have never had an issue like this before . But there lack of customer care and satisfaction has completely put me off. What was a loyal customer, will never buy another Chrysler product again , or patronize the Russ Darrow dealership.

Hello Jeep my name is Larry Phinisee Sr. I purchased a jeep patriot sport and one of your third party dealership Brass Hat Leasing on 9/14/2016 on Monday 10/03/2016 it stopped on me on my way to work called 855-563-5635 for help because Brass Hat Leasing failed to give me emergency help numbers in my package of paper work tow truck came and took car and I to Love Field repair shop now vehicle only had 800 + miles and I worried about vehicle operations in the future called dealership Brass Hat Leasing was told they could help me get in a new vehicle but after a week they lied went on about higher cost because of negative equity that rolled over from my old vehicle so if I could pay $598 they could sell me a 2013 GMC or for $505 they could lease me a 2016 jeep compass now all I really wanted was to get in dodge journey on lease for about $100 more but these guys no help just more money and so I called Jeep Customer Care Team was told that they had nothing to do with it because it was a third party sale or lease contact the check the tapes can someone contact me if I can get some help

I am a Jeep girl, previous owner of 1988 Jeep Wrangler Sahara, 1999 Jeep Wrangler Sport and current owner of 2015 Jeep Wrangler Unlimited "Willy's Edition". I am experiencing a recurring problem with my battery running out of a charge if you don't drive the vehicle every single day. It's either the alternator or battery but the local dealership I take it to is terrible. Yesterday I had the Jeep towed to the same place Ourisman Chrysler Jeep, 5900 Richmond Hwy., Alexandria, VA for this issue. This is now the 4th time my Jeep is in their service center for this issue. Usually the excuse is "we cannot duplicate the problem" or they try to blame after market accessories. Well after trip #3 to their service center I disconnected all after market accessories so am waiting for what the cause can possibly be this time. Their service is terrible – service managers don't give updates after they've had the Jeep for days – their courtesy driver refused to take a customer to his home less than 2 miles from the dealership in my presence and told me he wouldn't drive me to my home – only to the Metro station…a mechanic ended up having to drive me home. The Courtesy driver is a known problem yet they continue to employ him. They have my Jeep days at a time (no loaner car program either) – and they won't even consider replacing the battery or alternator. I purchased the extended warranty (7 years, 75,000 miles). What are my options if they once again can't figure out what the problem is? Does anyone at Corporate care that a lifelong Jeep enthusiast is so frustrated that she's resorted to emailing the corporate complaint line? I've never had this issue with previous Wranglers and definitely not the lousy service at Jeep dealerships like Ourisman Alexandria – I had stellar service in Texas, Louisiana, Georgia, Florida and Newport News, VA so I have others to compare them with. VERY DISAPPOINTED and ready to sell this lemon and never buy another Jeep product again.

We received a note to "pull ahead" on our current lease. We met with our favorite salesman and discussed returning our Jeep Patriot for a new Wrangler. We were very concerned with returning the Patriot because we ran well over the allotted mileage. Our salesman said "not to worry" because we (the dealer) would buy the Patriot so I wouldn't have to worry about the 5 remaining payments or the excess mileage. We went ahead with the deal and leased the Wrangler. The Patriot was supposed to be out of my hair (that's what the salesman said). We just received a letter in the mail from Fusion auto finance billing us for the excess mileage and a disposition fee which both should have been waved considering the "dealer" was buying the Patriot and we had nothing to worry about according to the salesman. We approached the salesman who of course doesn't recall saying they were buying the car which was a total lie. I cant believe he would do this to us since this is the third Jeep we leased from him in 3 years. We met with the manager who advised us that we signed off on a lease return not a sale. Its my fault but you can never read all of the forms they put in front of you. You rely on the honesty and the explanation of the salesman. I will NEVER set foot in that Jeep dealer ever again. They LIED to make the sale. My loyalty to the dealer and Jeep doesn't matter to them. Everyone please use caution with this dealer they have mastered the bait and switch. Very disappointing.

wow. Jeep is horrible and I'm so sorry for all of you that have horror stories. I bought my Jeep Cherokee Limited from Bloomington IN Town & Country Chrysler, Dodge Jeep Ram in September 2015. In December they had to replace the axle, which evidentally screwed up the transmission. After that 'fix' the transmission starting slipping and clunking – everyday. The dealership had my car at least 4-5 times with two of those times for a week each. They wouldn't replace my transmission and said all I could do would be to trade for a different one. I told them I didn't trust their product anymore. I had a sit-down conversation with the sales manager and he told me there was nothing wrong with my Jeep. I cried and cried and felt helpless over this. I was in a really dark/deep depressed state. I finally took that crappy car and traded it for a Subaru, losing several thousands of dollars in the process. Jeep isn't a good product anymore. The sales teams are only there for what money they can make, of course and the company people are horrible. The service department at Town & Country Jeep in Bloomington is horrible. I sent a report to the Better Business Bureau and the Attorney General's Office. I doubt anything will come out of it but I tried. I'm now considering getting a lawyer to sue the dealership.
Don't waste your money on a Jeep product. Barb Bland

On December 4, 2015 I bought a 2014 Jeep Compass. I bought it used and just a few weeks after I signed the papers-didn't even have the title yet I experienced a frightening problem. I can turn off the car and take the key out in gear. Then if there is an incline or when I get out it rolls. Really scary when you have a handicapped person getting in and out of the vehicle. I told the used car dealer and he suggested I go to a Jeep dealer, well I didn't. But coming home from a trip the air stopped-it was blowing steam-we were in 91 degree weather. I took it into the dealer and told them to check both issues. The man taking in my car was shocked when I turned the car on put it in gear then turned it off and gave him the key-that is a safety issue he said. Well phone calls for help because the repairs for what SHOULD NOT be wrong with a two year old car will cost $2,200….. I've called twice for consumer assistance( Devin)-got dropped from one call after over 12 minutes because Devin was going to check with corporate offices….When I called back Lisa apologized, said she saw nothing done about my car but she would check another 12 minutes on hold-at least I wasn't dropped and she came back saying there was nothing that could be done for me. I e-mailed Jeep and got no response. I have filed a complaint with the government on line. I am seriously disappointed in Jeeps handling of their cars, apparently I should have done my HW before purchasing it. Other members have no issues-of course they have vehicles from other years.

Bought a Wrangler last year. I have to say, I love my Jeep but but will never buy from Tate in Frederick, MD again. They lie about how their warranties work and the service I have gotten from them since I bought it has been awful. They don't check fluids when they do an oil change, they say they offer a car wash when you take it in…I have never been offered a car wash. They tell you they "don't have time" to check things if you think you may have an issue like steering, radio, windows etc…I will buy another Jeep but not from Tate

I purchased a vehicle on May 28 and on June 28 it was being towed to a dealership. I have been told it was the wiring, the computer and it was low on oil. The vehicle only had 18 miles on it when purchased. The dealership can't seem to fix it and Chrysler has the nerve to have the dealership to ask me if I had let someone work on it other than bring it back to a dealership.

Have a 2014 Jeep Cherokee Sport, at 24,700 miles the front brake rotors are falling apart. Bought new 19 months ago. cheap quality. not covered. Jeff in Delhi, NY

Just found out that the vehicle I purchased from Tallahassee Chrysler, Dodge, and Jeep needs transmission maintenance. Back on June 10 (only having the car for a month and a half ) I found myself on the side of the road with my two kids because of transmission issues. Yesterday I was informed that the vehicle has no warranty and if I did get the extended warranty I would still be liable for the repair. The Sales Service department tells me "oh we can cover half of the repair, but you will need to cover the rest. Really? ??? Okay now I have to come up with $400-$500 to cover this maintenance not to mention that my baby girl's birthday is Thursday, her annual check up is Friday, I have to attend a memorial service on Friday, and attend my Uncle's funeral on Saturday. This makes no sense for me to pay for service when I was clearly sold a vehicle that the dealership knew would need major maintenance, especially only having the vehicle for two months (and broke down after a month and a half after purchase). Now I'm driving a car were I can smell the transmission. I just hope that car doesn't over heat or catch fire while me and my kids are in it.

-Shaunta Pelham

We have a 1996 Cherokee,a 2011 Cherokee (60,000 actual miles) and bought a new Grand Cherokee in 2004. All 3 of these Jeeps have the very same problem.I took the 96 to a dealer and their Jeep "master technician" said it was defenitley the fuel pump. $400 bucks later and guess what it wasn't the fuel pump. They said they don't know what the problem is. I just took my Grand back to the dealer and they did a pressure test on the fuel pimp and said it's not the fuel pump but they don't know what the problem is. All 3 of these Jeeps have a long cranking time. So, I'm supposed to drive it until it strands me somewhere. Does anyone else have this problem ? We were going to purchase a new Grand in July, but now I really doubt it. What's your problem Jeep ?

This is the email I just sent to the GM and Assistant GM of Auto Park Chrysler Jeep located at 400 Autopark Blvd,Cary, NC. I'm sure they will not contact me. All they care about is numbers.

Since you apparently have refused to contact me since I first contacted the Jeep Customer Assistance Center on April 18th, I thought I would contact you directly.

As I stated to the Jeep Customer Assistance Center on April 18th, I purchased my 2015 JKU on 09/23/15, after much conversation via email with Jeremy Atkinson. At the time, I was working with a dealership in another location (closer to my home). However, since my spouse and I have purchased a total of 6 vehicles from you, I thought I would reach out to your dealership once again. I am not satisfied with the customer service (or lack thereof) that I have received.

1. My first complaint is that the UConnect 430 radio was not explained to me during my conversation with Jeremy (other than to say that it would help with the resale value) or when I picked up the Jeep.I recently visited the UConnect website, as I was having trouble getting the UConnect phone/Bluetooth to work and it won’t play my iPhone songs via the USB ports. I decided that I should possibly register in order to receive those features that were not yet working. That is when I emailed the JCAC, only to be told that my does not include UConnect Access or bluetooth. It seems to me that the UConnect 430 is a “dummied-down” version (no better than the 130 or 230 and offers nothing more than a touch screen and a free trial of Sirius XM radio. In fact, I was told by the rep at the JCAC that the voice recognition and phone buttons on my radio are only there, in case I want to add bluetooth capabilities. WHY wasn’t this explained to me prior to me purchasing the vehicle? As the JCAC rep stated, “UConnect is Just A Regular Radio!” I don’t consider it something that adds to the resale value. She asked me if I received my “media booklet” when I purchased the Jeep. Of course I didn’t. I know that this representative contacted your dealership on the 18th and a couple times afterwards and asked that I be contacted via phone and/or email by Jeremy and the Assistant GM. However, I have received neither. I know that my correct phone number and email address are on file.
2. My second complaint is that, during my negotiations with Jeremy, he stated that he would offer me two years of free oil changes anywhere and 2 more years of free oil changes at your dealership. I asked Jeremy if all four years of oil changes could be done at any dealership. The last message I received from him was, “As for the oil changes I have talked to my service manager and once the deal has cleared he can go into the system and adjust it so I will keep on him about making sure that is taken care of.” However, though I have contacted him twice since then, he still has yet to contact me back to confirm that this has been added into the system.
3. My third complaint involves items that were not included in my Jeep that should have been. This weekend I decided to open the Sunrider top for the first time. There are 2 straps that should be used to secure the top. These straps were not included.
I guess after the paperwork is signed and the sale is made, the customer is no longer important. Jeremy couldn’t stop emailing me the day he was trying to sell me the Jeep. Now no one wants to talk to me. Explain that.

I purchased my 2011 Jeep Grand Cherokee in 2012 From Central Avenue Jeep in Yonkers NY. I also purchased an extended warranty at that time, which I was told would cover everything for 10yrs or 100k miles. In the summer of 2013, my Jeep began to experience an intermittent 'no start' condition. In September it finally broke, and it took about a month to get the TIPM unit from overseas. I was not fully covered for a rental car during that time. In August 2014, at 49k miles, I was told by a third party technician that I had a fluid leak, but all fluids were full and it wasn't big enough to worry about, nor could it be pinpointed. in Summer 2015, my transmission began to slip. I brought it to Jeep Manhattan who found nothing wrong and did a transmission service. I called and left messages to return my call about the continued slipping to no avail. No one returned my call. In December 2015, I brought it to Jeep Yonkers again to check the transmission. I told him to drive the car daily to feel the problem. They charged me $150 for a software update and again said all fluids were full at that time, and I when I picked the car up after hours, it was immediately slipping. I called this dealer to complain and did not receive a call back. in March 2016, I brought the car to Jeep in Paramus. They charged me $215 to diagnose, and determined I need a new transmission. The warranty has a $150 deductible. I have 77k miles. the jeep technician said my transcooler is leaking, and it would cost $895. The transcooler is apparently what has leaked for some time. Yet no one ever detected low fluids. I am disgusted first by the lack of quality of this Jeep. I am further disappointed by the horrible service I have received from multiple dealers.

My 2010 Jeep Patriot just started leaking from the sunroof area. I called CARMAX where it was purchased and they said my car was out of warranty and there was nothing they can do besides charge me $600 to fix it. I went online to see if this was a common problem and guess what?? IT IS!!!! I've read hundreds of complaints from people with the same car, having the same problem. (Google it yourself). So I contacted the Jeep dealer to see if there is a recall and guess what? NOPE!!! there is not one! They offered to fix it for $400. So then I decided to call corporate CASE#28866629 and I was informed that my case information would be submitted and who knows maybe Jeep will make this issue a recall one day and if I save my receipts from the repairs I will be reimbursed, otherwise there is nothing they can do about it. Now I understand if it was just my car or a few others but there is THOUSANDS of other complaints out there about the SAME EXACT LEAK PROBLEM. When is Jeep going to admit that this is a defect on their end and fix it?!? This issue needs to be resolved IMMEDIATELY. I consider this an extremely serious problem. Through a web search, I have discovered that this is an ongoing issue with the Jeep Patriot and I want to know how this has been resolved by the manufacturer. This is a manufacturing defect, I expect the manufacturer to recall and repair this fully. That includes a reliable fix that will completely eliminate any source for water entering the interior of the vehicle (except for the doors, windows, and hatch when open), as well as replacement for any damaged interior parts due to the current problem, such as, the rear dome light fixture, ceiling panel damage, rust treatment for any body or frame parts affected, upholstery, and standard accessories affected by water.

Richard Llewellyn is the most Unprofessional, presumptuous 'ass''of' an excuse for a Dealer. He is in the wrong line of business – Sales, considering he has no customer service experience.He . Was so worried I took 4 circulars out of 20, he risked my purchasing the Grand Cherokee. I will tell all my neighbors that he is a poor businessman.

Staying away from Jeep. Never owned one but from the simple fact that I was IGNORED upon requesting information before dropping $45,000 on a vehicle from building one I will definitely look to build one of the other 2 brand vehicles I was considering. Thanks for making this decision easier, Jeep. So sad a large company would so easily shu a willing customer. Oh well. I'll spend my money where it is appreciated, especially on such a large investment. Jeep should really considering their employment options (referring to Nicole of Jeep Product Information Center).

I would like to make a suggestion for all Jeep models having the hatchback design and also the Wrangler with its swing out tailgate. First the hatch back is very restrictive to the carrying capacity, if the hatch was replaced with the old style tailgate that would lay down this would increase the interior length by 2 feet or on the Wrangler instead of swinging out and requires you to be about 3 to 4 feet from any wall or loading dock, this would also increase the length of items you can transport.

We have 2014 Wrangler Sport Unlimited 4 door, we love it but every time we have to load something the swing out tailgate is a pain and if we want to haul some thing that is over 5 ft we can't.

I would appreciate your response.

Thank You
Thomas Ridella

I had purchased a jeep renegade on August 22/2015 I have had nothing but problems with this vehicle first problems include truck not being able to be moved out of park so it had to be dragged on a flatbed to the dealership also keys stuck in ignition so they could not be removed and now the thermostat has stopped working also the four wheel drive does not engage and the list just keeps building. I am not happy about this at all I put my trust in jeep to give me a reliable vehicle an now I have to take many days off in advanced From work to have this vehicle fixed which when I do another problem occurs someone better take some initiative to make my Problem go away because that's Your job An if your brand new jeeps are breaking non stop its your job to fix them or replace it with a new one.

Approximately three years ago my wife and I purchased a brand new 2013 Jeep Cherokee Overland. The truck is very good we really enjoy it however my wife is adamant about taking the truck to the dealer for service which she religiously does. Today, at Don Jackson Union City is the worst day I have ever experience in my life. Every time they the dealer service the car there is an issue. The oil leaks days after, this time after service antifreeze all over my garage "just terrible". That's not the only issue my wife and I took the truck back to dealer first you have to make an appointment which is 2 weeks out, then secondly when you call the dealer the managers are no where to be found. You know leave a message bs. After getting to the location wow humiliation they try to pacify your concern like it is nothing. Took 20 minutes to get to the service manager who seemed clueless and his mannerism was horrible. Of course his respond um let me look at it. Then the GM finally call back with some bs then had the nerve to ask do I want to trade the vehicle in. Therefore for my fellow and potential buyers do not go there. Period.