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I have a 2013 Jeep Patriot that I purchased in 2020. I know that makes the truck 13 years old but the mileage was less than 100,000. The transmission went out and they also said that I may need a new motor as well. The sad part is that the cost to fix the transmission is $8000, more than the truck is worth. I’m still pay on the vehicle and can’t even sell it because I owe so much on it. I wonder how many other people had the same problem?

2024 Compass forward collision alert & amp; Braking shuts off!

Purchased the vehicle and drove about 40 miles on the way home, forward collision shuts off and could not reset, I took back to the dealer and got it to reset. The next day, was told to drive it and see if shuts off again, I did not make it home, and shut off again, talked to the dealer and reset it to on again, and was told to try once more. Took a trip to my daughter’s about 300 miles and shuts off again. I am getting really disappointed by now, took it back to and said fix it now or get the traded car back. Left it there for a week and was told they could not fix it because Jeep had no idea how. This is a complete disregard for a person’s saftey to sell a car with this feature and have it not work. Not happy with Jeep or the dealer.

At this dealership we get our oil changed regularly. This time the car made it just a few miles from the dealership when the oil began running out setting off low oil lights and stalling. She pulled over immediately . The dealership did pick it up by tow truck and provided transportation. Our Jeep has 124,000 miles on it so I wanted some assurance that no permanent or unseen issue existed. I asked for a written warranty of some kind for protection. This dealership and the auto group MAC HAIK AUTO GROUP thought it was enough that they put in a new oil and filter and sent me on my way. This could have ruined my engine and caused internal damage. They continue to minimize and CYA the whole thing. These people do not represent JEEP in a good light and should be investigated for their way of conducting business.

Jeep, Very poor customer service of Larry H Miller Jeep In Aurora Colorado. I took my Jeep Grand Cherokee in on the morning of 11/18/2024 for a coolant leak and was told by the service advisor that the repairs would not be finished until 11/20/2024. I started calling the service department on the afternoon of 11/20/2024 no one answered the phone, and I could not leave a voice mail as the mailbox was full, I tried 4 more times the same thing. So, I called the parts department and to my surprise they connected me to a service rep. He told me that they had gotten backed up and my Jeep would be ready about noon tomorrow and give them a call. I tried but the same no one answered the phone and mailbox full. So, I called the General manager and the same no answer, but I left a message and of course NO returned call. I called the parts department, and he connected me to a service provider and was told that a car was blocking my Jeep in, and they could find the keys to it. He said I could wait around for a few hours, and it would be ready. I told him I would be back in the morning, Friday morning I went down to pick up my Jeep and was told that it was still; blocked in and they were waiting on a locksmith to unlock the car that was still blocking me in. I told them I would be back on Saturday morning to pick up my Jeep. Surprise it was ready. I have lost a great deal of time and money due to incompetence of the Service Manager service provider and the General Manager. Being a company owner myself I know that this is no way to run a company or customer service. I will also be sending this on to the Colorado Dealers Association the Colorado Licensing Department and the Consumer Affair Department along to the Better Business Bureau. Now on 12/03/2024 my Jeep has started too overheating I will be sending it to a different repair company and expecting Larry H Miller Jeep or you to reimburse me the cost of the repair. Also, I thought you might like to know that I made a total of 24 unanswered phone calls and unanswered messages from Larry H Miller Jeep.

Jeep, I purchased a new 2023 Jeep Compass cash with extended warrenty for $2800.00 total of $42,000. One month from purchasing I have had several issues with vehicle for repairs and 5 issues concerning navigation and radio. The dealership say no error for navigation and does factory reset and updates but at present still issues and I have recorded them happening so I know there is issue. Dealership tells me nothing they can do manufacturer has to repair its a known issue with navigation system. Service manager said easier to trade vehicle in(it is ony 1year and 34 months old) and dealership says trade in value is only half of what i paid and they will prorate extended warrenty that does not begin until manufacture warrenty expires!!!! I have phoned Jeep customer service 4xs told lemon law only a year in my state, I was told wait for update to repair navigation which I did and then my year was up. The other 3 times I called I have pictures of calls on hold for 30+ minutes to be told to hold while they look at my case and then transfer me to different voice mails. I would Never buy another Jeep or go to the Dealership in Carson City Jeep to purchase a vehicle, I have owned several different New vehicles and have never had such horrible service!