Reach Out To Jeep Corporate Office – Review & Complaints 

At this dealership we get our oil changed regularly. This time the car made it just a few miles from the dealership when the oil began running out setting off low oil lights and stalling. She pulled over immediately . The dealership did pick it up by tow truck and provided transportation. Our Jeep has 124,000 miles on it so I wanted some assurance that no permanent or unseen issue existed. I asked for a written warranty of some kind for protection. This dealership and the auto group MAC HAIK AUTO GROUP thought it was enough that they put in a new oil and filter and sent me on my way. This could have ruined my engine and caused internal damage. They continue to minimize and CYA the whole thing. These people do not represent JEEP in a good light and should be investigated for their way of conducting business.

I brought in my 2019 Jeep Cherokee for an oil change. I picked it up after service and the very next day it thudded under the hood. brought it back that same day and they claimed they fixed the minor problem. 2 days later it’s thudding with the same noise! they claim the arms are broken. it’s part of the tire support. how can that happen? maybe wear and tear. didn’t have the noise going in

They do everything to prevent you from filing a complaint, everything. I have a genuine Issue and there is NO HELP AT ALL, NONE.

1) you will be on hold forever

2) you will be asked to provide “information” that has nothing to do with filing a complaint

3) “Escalation” means absolutely nothing

4) This is some cut-rate call center in an “offshore” location – the phone connection is terrible, on purpose

I bought a brand new 2018 Jeep Renegade back in July of 2018. I loved it even though it was a little small for me and my kids. I loved it. This was my first brand-new vehicle. Anyhow, in September of 2018, I started noticing little things, like one speaker not working for a bit and then it would come back on later, same with the screen on the radio, etc. Well then shortly after maybe Oct or Nov of 2018 I started getting all these lights and my car was sputtering and acting like it did not want to accelerate. I kept taking it to the dealership where I bought it and every single time they would say there was nothing they could do about it because the lights were not on anymore. EVERY TIME! I did not know what else to do. So then a few months after that, I am driving down the highway and what do you know, my car starts chugging, and the car stops. Come to figure out, “I ran out of gas” even though I had a quarter of a tank in there. We just happened to give it a shot and add more and of course, it started. Then shortly after that, my battery started dying so now my car won’t start. I bought a brand new battery and it is still dying. I have to charge my car every night. I figured out there are two recalls on the 2018 Jeep Renegade, the exact two issues I am having with my vehicle! And what do you know, the dealerships say my vin is not part of the recall and they won’t fix it. They want $175 just to look at it, and now that all my warranties are up, everything will be out of pocket on something that should have been taken care of years ago! I am a single mother of three and a stupid first-time car buyer, and I feel that the people I have spoken with throughout this timeframe have taken advantage of the situation. HOW CAN MY VEHICLE EXPERIENCE THE EXACT TWO RECALLS AND THE EXACT MAKE, MODEL, AND YEAR, BUT MY VEHICLE IS NOT PART OF IT–HOW DOES THAT WORK? At this point, I do not ever want to buy a Jeep again.

BEWARE!!! cancelled my subscription, and continued to charge my card multiple times. 15 calls, and 16 emails, still zero resolution, and have not refunded my money even though they admit that there is an error. Sent screenshots of the charges and the cancellation and had to lock my card to prevent the continuation of charges. They do not return calls, lie to you, and continue to take your money. Very unsatisfied and will never purchase another Jeep after this, and we own 2.