Reach Out To Chevrolet Corporate Office – Review and Complaints 

I purchased a 2023 Chevy Traverse in April 2023 and the sunroof has leaked every time it rains. The dealership has had it twice for this issue and this time for 2 days to install a new sunroof that was also defective. I was told they cannot get another one right now and put a big piece of tape on it which looks ridiculous. I have had Nissans for 12 years all with sunroofs that never leaked. I decided to try a Chevrolet which was a HUGE mistake. I called Chevrolet Corporation and they told me it was a dealership issue and they would do nothing to correct the problem. So, I guess I am out of the cash I paid for this vehicle! So much for Chevy’s commitment to customers.

I leased a 2024 Trax on Aug 22nd. It malfunctioned on Aug 22nd—–same day. It is now Oct 23rd and the dealership informed me today that they have no idea when a replacement part will be available. I want out of lease and a full refund of all money I paid.

Chevy has to be the worst customer service that I’ve ever dealt with. I had a battery go bad on a car under warranty and it specifically says in the owner manual because it has an electric brake and it’s all wheel drive do not drag this vehicle. It needs to be rolled on wheel dollies, and they keep sending tow truck after tow truck, that doesn’t have wheel dollies so I asked them can I just get a battery I’ll put it in myself and their customer service is zero responsive. I asked him if I can hire my own tow truck company that has the right equipment and then get reimbursed there is nobody in their company that is able to make that approval. This is horrendous. Why can’t I just take the battery out take it down and they had me a new one but instead I’m sitting here day after day waiting for the tow truck to show up that doesn’t have the right parts.

Dear Sir/Madam,

I purchased a 2018 Chevy Cruze Hatchback Premier 2018 in November 2018. Two weeks ago, it began to malfunction while driving home from work. I quickly drove the car to the nearest Chevy dealer named Lou Bachrodt in Coconut Creek, Florida. Upon inspection, the mechanic called me the next day to say that the piston cracked and cracked the middle part of the engine. The serviceman’s name is Brandon. He is very nice. However, I needed a loaner car while they await parts, but they told me they had nothing available.

For the past week, I have been using Lyft car service to get back and forth to work. This is really expensive. Can you please assist me in obtaining a loaner while I wait for my car. I adore the Cruze Hatchback, but am walking at the age of 63 to get back and forth to do needed chores.

I had issues with my truck’s front tires cupping at 29000 miles. Tuscaloosa Chevrolet blamed the bad tires, but a friend found the front end was severely out of alignment. They fixed it, but after 35400 miles, the left front tire started cupping and I heard a popping noise. I took it back to the dealership, and they found a loose strut but didn’t align the truck. I had my friend realign it. The next day, I heard the noise again, and the dealership couldn’t find anything but charged me $101 for an alignment. I think I shouldn’t have had to pay for it and will keep all documents.