Ford Motor Company is a global automobile manufacturer headquartered in Dearborn, Michigan. People often search for the Ford corporate office, Ford headquarters address, Ford manufacturer address, Ford corporate phone number or Ford Motor Company headquarters when they need corporate contact information, customer service, recall help, warranty escalation, Ford Credit support or guidance for an unresolved dealership complaint.
This page provides Ford’s official corporate address, new World Headquarters location, headquarters phone number, Customer Relationship Center, support hours, recall resources, leadership information, complaint escalation steps and current review themes.
Ford Corporate Office and Headquarters Contact Information
- Company: Ford Motor Company
- Company Type: Publicly traded automobile manufacturer
- Stock Symbol: NYSE: F
- Ford Corporate Address: One American Road, Dearborn, MI 48126
- Ford World Headquarters Facility: 20901 Oakwood Boulevard, Dearborn, MI 48124
- Ford Corporate Office Phone Number: 1-313-322-3000
- Ford Customer Relationship Center: 1-800-392-3673
- Ford Credit Customer Support: 1-800-727-7000
- Ford Roadside Assistance: 1-800-241-3673
- Lincoln Concierge: 1-800-521-4140
- FordPass Rewards Customer Center: 1-833-385-0516
- Ford Pro and Fleet Support: 1-800-343-5338, option 1
- Hearing or Speech Assistance: Dial 711 for Telecommunications Relay Service
- Customer Correspondence: Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126
- Official Website: Ford.com
- Ford Contact Page: Ford Customer Service and Live Chat
- Owner Support: Ford Support
- Corporate Website: Ford Corporate
- Investor Relations: Ford Shareholder Information
Important: The Ford corporate number is a headquarters switchboard, not the primary vehicle-support line. For recalls, warranty questions, dealership complaints, Ford Credit, FordPass, roadside assistance or vehicle problems, begin with the support department connected to the issue.
Ford Headquarters Address: One American Road or 20901 Oakwood Boulevard?
Ford currently has two Dearborn addresses that may appear in headquarters searches.
Ford’s SEC filings, proxy statements and shareholder materials continue to list One American Road, Dearborn, MI 48126 as the company’s principal executive office and official corporate address.
Ford announced that World Headquarters operations moved in November 2025 to its new 2.1-million-square-foot facility at 20901 Oakwood Boulevard, Dearborn, MI 48124. This building became the new Ford World Headquarters and anchors the Henry Ford II World Center campus.
Customers, shareholders and other correspondents should continue using the mailing address published by the appropriate Ford department. The Oakwood Boulevard facility should not be treated as a walk-in customer-service center.
What Is the Ford Manufacturer Address?
People searching for the Ford manufacturer address are usually looking for Ford Motor Company’s corporate headquarters address:
Ford Motor Company
One American Road
Dearborn, MI 48126
This is a corporate address, not the address of a Ford assembly plant or vehicle repair facility. Ford operates manufacturing and assembly facilities in multiple locations. Do not send a vehicle, replacement part, repair order, title or original ownership document to the headquarters address unless Ford specifically instructs you to do so.
Ford Leadership and Company Ownership
Ford Motor Company is publicly traded on the New York Stock Exchange under the symbol F. Ford family members retain long-term involvement through Class B shares and board representation, but Ford is a public company with institutional and individual shareholders.
- President and Chief Executive Officer: Jim Farley
- Executive Chair: William Clay Ford Jr.
- Chief Financial Officer: Sherry House
Ford separates the roles of chief executive officer and board chair. Jim Farley leads the company’s operations, while William Clay Ford Jr. serves as executive chair and leads the Board of Directors.
Ford Customer Service Phone Number and Hours
Ford’s United States Customer Relationship Center can be reached at 1-800-392-3673.
Ford currently publishes these customer-support hours:
- Monday–Friday: 8 a.m.–11 p.m. Eastern Time
- Saturday: 8 a.m.–8 p.m. Eastern Time
- Sunday: Closed
Ford also offers online contact and live-chat options through its official contact page. Hours and available contact methods may change during holidays or periods of high demand.
Ford does not prominently publish a general customer-service email address. Avoid sending vehicle complaints to investor, media, executive or unrelated Ford email addresses found on third-party websites.
Choose the Correct Ford Support Route
- Vehicle, warranty, service or ownership support: Call 1-800-392-3673.
- Dealership complaint: Start with the service manager, sales manager or general manager, then contact Ford Customer Relationship Center.
- Ford Credit account: Call 1-800-727-7000.
- Roadside assistance: Call 1-800-241-3673, available 24 hours a day.
- Lincoln vehicle support: Call 1-800-521-4140, available 24 hours a day.
- FordPass Rewards: Call 1-833-385-0516.
- Ford Pro or fleet support: Call 1-800-343-5338, option 1.
- Recall status: Use Ford’s recall lookup and NHTSA’s VIN recall search.
- Possible vehicle safety defect: Contact Ford and consider filing a report with NHTSA.
- Corporate correspondence: Use the published One American Road address.
What to Have Before Contacting Ford
- Vehicle year, model, trim, engine and mileage
- Vehicle Identification Number, or VIN
- Ford dealership name, city and state
- Service advisor, manager or other contact name
- Repair order and invoice numbers
- Warranty or extended-service-plan documents
- Recall campaign or NHTSA recall number
- Ford Customer Relationship Center case number
- Diagnostic reports, warning lights, photographs or videos
- Ford Credit account information when the issue involves financing
- A concise timeline and the specific resolution requested
Do not post a complete VIN, loan number, account number, driver’s license number, address, telephone number, payment information, FordPass login or other sensitive information in a public review.
How to Escalate a Ford Complaint
- Start with the dealership or correct Ford department: Use the support route connected to the repair, recall, purchase, financing or account issue.
- Ask for dealership management: Request the service manager, sales manager or general manager.
- Request written documentation: Ask for repair orders, diagnostic results, warranty decisions and an explanation of any denied coverage.
- Contact Ford Customer Relationship Center: Call 1-800-392-3673.
- Ask for a Ford case number: Record the number and the date of each contact.
- State the requested resolution: Explain whether you want a repair, reimbursement review, recall appointment, warranty reconsideration, written explanation or management callback.
- Send formal correspondence if necessary: Write to Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126.
Keep the complaint concise and factual. Include relevant dates, dealership information, repair-order numbers, the Ford case number and the resolution requested.
Ford Dealership, Service and Repair Complaints
Ford Motor Company and an independently operated Ford dealership may have different responsibilities. A dealership may control sales paperwork, trade-in terms, service scheduling, diagnosis, local fees and employee conduct, while Ford may control manufacturer warranty decisions, recall campaigns, technical programs and corporate assistance.
For a dealership complaint:
- Ask for the service or sales manager.
- Request the dealership general manager if necessary.
- Ask for a written diagnosis and itemized estimate.
- Keep copies of every repair order, including orders showing no repair was made.
- Contact Ford Customer Relationship Center if the manufacturer’s involvement is needed.
- Document when the dealership and Ford refer the complaint back to each other.
Ford corporate headquarters generally cannot schedule a dealership appointment or guarantee a particular dealer response.
Ford Recall and Vehicle Safety Complaints
Use Ford’s official recall lookup or the NHTSA recall search with the vehicle’s 17-character VIN.
A recall may apply only to certain vehicles within a model year. Recently announced recalls may not immediately display every affected VIN, and a completed recall may no longer appear as unrepaired.
If a recall remedy is unavailable or delayed:
- Ask the dealership whether parts or software are available.
- Ask whether Ford has issued interim safety instructions.
- Request written documentation that the repair cannot currently be completed.
- Open a Ford Customer Relationship Center case.
- Keep towing, rental, storage and repair receipts.
- Report a suspected safety defect to NHTSA when appropriate.
For an immediate safety risk, stop driving the vehicle when necessary and follow Ford’s recall notice, dealership instructions or emergency guidance.
Ford Warranty and Repeat-Repair Complaints
Warranty complaints may involve denied coverage, repeat mechanical problems, diagnostic disputes, parts delays, repair authorization, extended-service plans or disagreement over whether a failure resulted from a defect, wear, maintenance or outside damage.
Ask Ford or the dealership for:
- The specific warranty provision used in the decision
- A written diagnosis
- The reason coverage was denied
- Any technical service bulletin or recall connected to the condition
- The parts and labor included in the estimate
- The next available escalation route
Consumer warranty and vehicle-repurchase rights vary by state, vehicle age, mileage, repair history and other circumstances. This page does not provide legal advice.
Ford Credit Customer Support
Ford Credit handles financing, payments, payoff requests, lease-end questions, titles and account servicing separately from Ford vehicle support.
Call 1-800-727-7000. Ford currently lists the following representative hours:
- Monday–Friday: 7 a.m.–7 p.m. Central Time
- Saturday: 7 a.m.–3 p.m. Central Time
- Sunday: Closed
Ford Credit also provides automated support outside representative hours.
For written Ford Credit correspondence, use the address assigned to the specific account or request. Ford’s general contact page lists:
Ford Credit
P.O. Box 35910
Cleveland, OH 44135-0910
Payment addresses may be different. Verify the correct address through Ford Credit Account Manager or an official Ford Credit statement before mailing a payment.
FordPass, Connected Vehicle and Technology Support
FordPass and connected-vehicle complaints may involve account access, vehicle activation, remote-start functions, location information, connected services, rewards, charging or software features.
For FordPass Rewards questions, call 1-833-385-0516. For broader vehicle or technology assistance, use Ford Customer Relationship Center or the support options available after signing into the Ford website or app.
Do not share FordPass passwords, authentication codes or screenshots displaying a full VIN, home location or other private account information.
Ford Board of Directors and Shareholder Contacts
Ford directs Board of Directors correspondence through:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
State whether you are writing as a customer, shareholder, supplier or another interested party and include a return address.
Shareholder Relations can be reached at:
- United States and Canada: 1-800-555-5259
- International: 1-313-845-8540
- Shareholder Mail: Ford Motor Company, Shareholder Relations, P.O. Box 6248, Dearborn, MI 48126
- Investor Website: Ford Investor Relations
Board and shareholder contacts should not be used as substitutes for the Customer Relationship Center, Ford Credit or dealership complaint routes.
Ford Corporate Email and Online Contact
Ford does not prominently publish a general corporate customer-service email address. Customers should use the telephone, live-chat and authenticated support options available through Ford’s official contact page.
Be cautious of email addresses listed on unofficial directory pages. Do not send a VIN, loan statement, driver’s license, payment details or account credentials until you have verified that the address belongs to Ford and is appropriate for the issue.
Scam and Fake Ford Support Number Warning
Scams may involve fake Ford customer-service numbers, fraudulent recall texts, extended-warranty offers, Ford Credit payment demands, fake dealership messages, social media impersonators and phishing emails.
- Verify telephone numbers through Ford.com or official Ford documents.
- Check recalls through Ford or NHTSA.
- Do not provide passwords or one-time verification codes.
- Do not give remote access to your computer or telephone.
- Do not pay a supposed Ford representative with gift cards or cryptocurrency.
- Verify Ford Credit payment instructions through Account Manager or an official statement.
Ford Reviews and Complaints
Reviews posted on CorporateOfficeHeadquarters.com represent individual customer experiences and may not reflect every Ford vehicle, dealership or support interaction.
Current visible review themes include an unresolved recall and towing dispute, MyKey costs for a used-vehicle buyer, a transmission and customer-service complaint, and a used Raptor cam-phaser concern.
Experiences may vary by model, model year, mileage, dealership, warranty status, recall campaign, repair history, state and support route. Helpful Ford reviews identify the vehicle year and model, dealership city, general issue, Ford case status and whether Ford or the dealership responded.
Reviews should focus on firsthand experiences. Avoid including relatives’ private circumstances, political commentary unrelated to a customer interaction, complete VINs, account numbers, loan details, private medical information, future travel plans or unsupported allegations.
About Ford Motor Company
Ford Motor Company was founded in 1903 by Henry Ford. The company designs, manufactures, markets, finances and services vehicles under the Ford and Lincoln brands.
Ford’s operations include Ford Blue, Ford Model e, Ford Pro, Ford Credit, Lincoln, Motorcraft, connected-vehicle services, commercial vehicles, trucks, SUVs, performance vehicles, service parts, warranties and roadside assistance.
Ford opened its new World Headquarters facility in Dearborn in November 2025. The building is part of the Henry Ford II World Center campus and brings corporate leadership, product development, design and engineering teams together.
Ford Competitors and Related Corporate Office Pages
- General Motors Corporate Office
- Toyota Corporate Office
- Volkswagen Corporate Office
- Tesla Corporate Office
- Honda Corporate Office
- Stellantis Corporate Office
- Lincoln Motor Company Corporate Office
Related Ford Resources
- Ford Customer Service Numbers on CustomerServiceNumbers.com
- Ford Official Contact Page
- Ford Owner Support
- Ford Recall Lookup
- Ford Dealer Locator
- Ford Credit Contact Page
- Ford Corporate Website
- Ford Investor Relations
- NHTSA Recall Lookup
- Report a Vehicle Safety Problem to NHTSA
Frequently Asked Questions About Ford Corporate Office
Where is Ford headquarters?
Ford’s official corporate address is One American Road, Dearborn, MI 48126. Ford World Headquarters operations moved to a new facility at 20901 Oakwood Boulevard in Dearborn in November 2025.
What is Ford’s manufacturer address?
The Ford manufacturer address most people are seeking is Ford Motor Company, One American Road, Dearborn, MI 48126. This is the corporate address, not an assembly-plant address.
What is the Ford corporate office phone number?
The Ford corporate office phone number is 1-313-322-3000. For vehicle and customer support, call 1-800-392-3673.
What is the Ford corporate phone number?
Ford Motor Company’s corporate phone number is 1-313-322-3000. This is a headquarters number rather than the primary vehicle-support line.
How do I contact Ford corporate office?
Call 1-313-322-3000 or write to Ford Motor Company, One American Road, Dearborn, MI 48126. Customer complaints should normally begin with Ford Customer Relationship Center at 1-800-392-3673.
What is Ford’s new headquarters address?
Ford’s new World Headquarters facility is located at 20901 Oakwood Boulevard, Dearborn, MI 48124. Ford’s current SEC filings and shareholder materials continue to use One American Road, Dearborn, MI 48126 as the corporate address.
What is Ford customer service’s phone number?
Ford United States customer service can be reached at 1-800-392-3673.
Does Ford have a corporate customer-service email?
Ford does not prominently publish a general customer-service email. Use Ford’s official contact page for telephone, live-chat and authenticated support options.
How do I file a complaint with Ford?
Start with the dealership or support department connected to the issue. If it remains unresolved, call Ford Customer Relationship Center, ask for a case number and keep written records.
How do I contact Ford about a recall?
Use Ford’s recall lookup or NHTSA’s VIN recall search. Contact a Ford dealership and Ford Customer Relationship Center if the remedy is unavailable, delayed or unclear.
How do I contact Ford Credit?
Call Ford Credit at 1-800-727-7000. Have your account number ready.
How do I contact Ford Roadside Assistance?
Ford Roadside Assistance is available at 1-800-241-3673, 24 hours a day.
How do I contact Ford’s Board of Directors?
Send correspondence to Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126. State whether you are a customer, shareholder, supplier or another interested party.
Should I report a Ford safety problem to NHTSA?
Consider filing an NHTSA complaint if you believe the vehicle has a possible safety defect, especially when the concern has not been resolved. Keep the VIN, incident details, repair orders, photographs and Ford case number available.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers and company contact information for many years. This page uses Ford’s official customer-service resources, SEC filings, shareholder materials, corporate announcements and government recall resources to distinguish the corporate office from vehicle, dealership, recall and financing support channels.
Readers should verify vehicle-specific, warranty, recall, financing and legal information directly with Ford, Ford Credit, the dealership or the appropriate government agency.
Page Update Note
Last updated: July 30, 2026.
This page was updated to distinguish Ford’s official One American Road corporate address from the new World Headquarters facility on Oakwood Boulevard, verify current corporate and customer-support telephone numbers and hours, add current company leadership, clarify dealership and Ford responsibilities, expand recall and warranty complaint guidance, add shareholder contacts, and summarize themes found in the reviews currently visible on this page.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by or sponsored by Ford Motor Company, Ford Credit, Lincoln, Motorcraft, FordPass, any Ford dealership, any repair facility, NHTSA or any government agency.
Vehicle warranty coverage, recalls, service campaigns, repair decisions, dealership policies, financing terms, support hours and complaint procedures may change. This page does not provide legal, financial, mechanical or safety advice. Use Ford’s official resources and qualified professionals for vehicle-specific guidance.
Share Your Experience
Have you contacted Ford corporate office, Ford Customer Relationship Center, a Ford dealership, Ford Credit, Ford Roadside Assistance, FordPass, Ford Pro, Lincoln Concierge or NHTSA about a recall, warranty dispute, repair delay, dealership complaint, financing issue, MyKey problem, transmission concern or customer-service experience?
Share your experience below. Helpful reviews include the vehicle year and model, dealership city, issue type, support route used, Ford case status and whether the complaint was resolved.
Privacy reminder: Do not publish a complete VIN, account number, loan document, Social Security number, driver’s license number, home address, telephone number, payment details, passwords, private service records, medical information or future travel plans.
