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  • Ford Corporate Office, Headquarters Address, Phone Number, and Complaints

Ford Corporate Office, Headquarters Address, Phone Number, and Complaints 

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Ford Motor Company is a global automobile manufacturer headquartered in Dearborn, Michigan. People often search for the Ford corporate office when they need the Ford manufacturer address, Ford Motor Company headquarters address, corporate phone number, Customer Relationship Center, recall help, warranty escalation, Ford Credit support, dealership complaint guidance, or a way to escalate an unresolved Ford vehicle issue.

Ford Corporate Office and Headquarters Contact Information

The Ford corporate office phone number is best treated as a headquarters or corporate-contact number. For vehicle support, warranty questions, recalls, dealer complaints, FordPass, Ford Credit, roadside assistance, Lincoln support, or fleet issues, use the Ford support route tied to the issue first.

Ford Motor Company corporate office headquarters in Dearborn Michigan
Ford Motor Company corporate office and headquarters information for Dearborn, Michigan.

Ford Headquarters and Manufacturer Address in Dearborn

Ford Motor Company’s headquarters and manufacturer address are listed as One American Road, Dearborn, MI 48126. Ford opened a new Ford World Headquarters in Dearborn in 2025 as part of the Henry Ford II World Center campus, while the One American Road address remains the public headquarters address used for Ford Motor Company.

This matters because customers often search for Ford manufacturer address, Ford headquarters address, Ford Motor Company address, Ford Motor Company headquarters, Ford corporate office, Ford head office, or Ford corporate office phone number when they are trying to reach the company. For customer issues, the Ford Customer Relationship Center is usually more useful than calling the main corporate switchboard.

Choose the Correct Ford Support Route

  • Vehicle, warranty, service, dealer, or ownership support: Call Ford Customer Relationship Center at 1-800-392-3673 or use Ford’s official contact page.
  • Ford Credit account, payments, lease-end, payoff, or financing: Call Ford Credit at 1-800-727-7000.
  • Roadside assistance: Call 1-800-241-3673.
  • Lincoln vehicle support: Call Lincoln Concierge at 1-800-521-4140.
  • FordPass Rewards: Call 1-833-385-0516.
  • Ford Pro, fleet, or commercial vehicle support: Call 1-800-343-5338, option 1.
  • Recall check: Use Ford’s recall lookup or NHTSA’s VIN recall lookup with your 17-character VIN.
  • Dealer complaint: Start with the dealership service manager or general manager, then contact Ford Customer Relationship Center if unresolved.

What to Have Before Contacting Ford Corporate Office

  • Vehicle Identification Number, or VIN
  • Vehicle year, make, model, trim, mileage, and engine type
  • Ford dealership name, city, and state
  • Service advisor, service manager, sales manager, or general manager name, if known
  • Repair orders, warranty documents, recall notices, diagnostics, and service history
  • Ford case number, recall campaign number, or NHTSA recall number, if available
  • Ford Credit account number if the issue involves financing, lease, payment, payoff, or title
  • Photos, videos, warning lights, app screenshots, or diagnostic reports when helpful
  • A short timeline and the specific resolution you are requesting

Do not post private information in public reviews or comment sections. Avoid sharing full VINs, account numbers, loan documents, driver’s license numbers, addresses, phone numbers, payment details, warranty paperwork with private information, or employee personal information.

How to Escalate a Ford Complaint

Start with the Ford dealership or support route closest to the issue. If the complaint involves a repair, recall, warranty denial, diagnostic dispute, parts delay, service appointment, or dealership communication problem, ask the dealership service manager for a written explanation. If the issue involves a vehicle purchase, trade-in, pricing, incentives, or sales paperwork, ask for the sales manager or general manager.

If the dealership does not resolve the issue, contact Ford Customer Relationship Center at 1-800-392-3673. Ask for a case number and keep copies of repair orders, diagnosis notes, recall records, photos, emails, text messages, and dealership responses.

For formal written correspondence, Ford lists the Customer Relationship Center at P.O. Box 6248, Dearborn, MI 48126. If you are writing to Ford’s Board of Directors, identify whether you are a customer, shareholder, supplier, or other interested party and include a return address.

Common Reasons Customers Contact Ford Corporate Office

  • Finding the Ford corporate office or headquarters address
  • Looking for the Ford manufacturer address in Dearborn
  • Questions about the Ford corporate office phone number
  • Vehicle recalls, safety campaigns, or unresolved recall repairs
  • Warranty denials, repair delays, parts delays, or repeat mechanical problems
  • Transmission, engine, electrical, camera, sensor, MyKey, SYNC, or software complaints
  • Dealer service, sales, pricing, financing, incentive, or trade-in disputes
  • Ford Credit payments, payoff, title, lease-end, or account servicing issues
  • FordPass, FordPass Rewards, app, connected vehicle, or account problems
  • Difficulty reaching a supervisor or getting a written response

Recall, Warranty, and Vehicle Safety Complaint Guidance

For recall questions, use Ford’s recall lookup or NHTSA’s VIN recall lookup with your 17-character VIN. Recalls are usually VIN-specific, so the same model year may not always have the same open campaign. If your vehicle has an open recall, ask the dealer whether parts or software are available and whether the repair is currently scheduled.

If the complaint involves a possible safety defect, repeated repair attempts, stalling, loss of power, fire risk, steering, braking, airbags, seat belts, unintended movement, or another safety concern, keep detailed records. Report unresolved safety-defect concerns to NHTSA when appropriate, especially if the issue could affect other vehicles.

If the issue involves warranty coverage, ask the dealer and Ford for a written explanation of the denial or repair decision. Keep your warranty booklet, extended-service plan, repair orders, diagnostic reports, photos, and vehicle maintenance records.

Ford Credit, Financing, Lease, and Payment Guidance

Ford Credit issues should go through Ford Credit customer support rather than the main Ford vehicle-support line. Use Ford Credit for payment questions, account access, payoff, lease-end, title, financing, deferment, or account-servicing issues.

Before calling, have your Ford Credit account number, payment history, payoff quote, lease documents, title records, and any written notices ready. If a payment, payoff, or credit-reporting item is disputed, ask for a written explanation and keep bank records, receipts, statements, and correspondence.

Dealer, Service, and Repair Complaint Guidance

Many Ford complaints begin at the dealership level. If your issue involves service quality, diagnosis, repair timing, parts availability, warranty authorization, sales documents, fees, incentives, or trade-in terms, ask the dealership for written documentation before escalating.

If you believe the dealership and Ford are each directing you to the other party, keep a written timeline. Include the dealership name, dates, people contacted, repair order numbers, Ford case number, and the exact outcome you are requesting.

Scam and Fake Ford Support Number Warning

Be careful with fake Ford support numbers, fake recall texts, extended warranty scams, phishing emails, payment scams, social media impersonators, fake Ford Credit calls, and people claiming they can fix a recall or warranty issue for a fee.

Use Ford.com, Ford Credit, the FordPass app, your official Ford documents, NHTSA, or a verified Ford dealership before sharing account or payment information. Do not provide passwords, verification codes, Social Security numbers, full card numbers, bank login details, remote access, gift cards, wire transfers, or private vehicle account information to someone who contacts you unexpectedly.

Ford Reviews and Complaints

Current reader-submitted COH reviews for Ford include individual complaints about unresolved recall issues, Ford escalation frustration, dealership communication, Ford MyKey problems for used-vehicle buyers, transmission and repair concerns, Raptor cam phaser issues, customer-service delays, and difficulty getting a clear written resolution.

These reviews reflect individual customer experiences and may vary by vehicle, model year, dealership, warranty status, recall campaign, repair history, mileage, region, and support route. If you leave a Ford review below, include the vehicle year and model, dealership location, issue type, support route used, and whether the complaint involved a recall, warranty, repair, Ford Credit, FordPass, dealership, or corporate escalation. Do not post private VIN, account, payment, address, phone, loan, or identity information.

About Ford Motor Company

Ford Motor Company was founded in 1903 by Henry Ford and is one of the most recognized automobile manufacturers in the world. Ford designs, manufactures, markets, finances, and services vehicles under the Ford and Lincoln brands.

Ford’s business includes Ford Blue, Ford Model e, Ford Pro, Ford Credit, Lincoln, Motorcraft, connected vehicle services, electric vehicles, commercial vehicles, performance vehicles, trucks, SUVs, service parts, warranties, roadside assistance, and dealer service networks.

Competitors and Related Corporate Office Pages

Customers researching Ford corporate office information may also compare other automotive manufacturer and dealership-related pages, including General Motors Corporate Office, Toyota Corporate Office, Volkswagen Corporate Office, Tesla Corporate Office, Honda Corporate Office, and Stellantis Corporate Office. These companies may have overlapping complaint categories involving recalls, warranty coverage, repairs, dealerships, financing, vehicle safety, parts delays, and customer support.

Related Resources

Frequently Asked Questions About Ford Corporate Office

Where is Ford headquarters?

Ford Motor Company headquarters are located at One American Road, Dearborn, MI 48126.

What is Ford’s manufacturer address?

Ford’s manufacturer and corporate headquarters address is One American Road, Dearborn, MI 48126.

What is the Ford corporate office phone number?

Ford Motor Company’s corporate office phone number is 1-313-322-3000. For customer support, call Ford Customer Relationship Center at 1-800-392-3673.

What is the Ford customer service number?

Ford United States customer support can be reached at 1-800-392-3673. Ford also offers live chat and support tools through its official Contact Us page.

How do I file a complaint with Ford?

Start with the dealership or support route tied to the issue. If the issue is not resolved, call Ford Customer Relationship Center at 1-800-392-3673 and ask for a case number.

How do I contact Ford about a recall?

Use Ford’s official recall lookup or NHTSA’s VIN recall lookup. Have your 17-character VIN ready and contact a Ford dealer or Ford Customer Relationship Center if the recall repair is delayed or unclear.

How do I contact Ford Credit?

Ford Credit customer support can be reached at 1-800-727-7000.

How do I contact Ford Roadside Assistance?

Ford Roadside Assistance can be reached at 1-800-241-3673.

How do I contact Ford’s Board of Directors?

Ford directs correspondence for the Board of Directors to Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126. Include whether you are a customer, shareholder, supplier, or other interested party.

Should I report a Ford safety issue to NHTSA?

If you believe your Ford vehicle has a safety defect that is not being resolved, consider filing a complaint with NHTSA. Keep your VIN, incident details, repair orders, photos, and dealership records.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies, manufacturers, retailers, dealerships, and service organizations. This page is designed to help readers identify the correct Ford corporate office, Customer Relationship Center, Ford Credit, dealership, recall, roadside assistance, NHTSA, or complaint route before escalating a concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Ford Motor Company, Ford Credit, Lincoln, Motorcraft, FordPass, any Ford dealership, any repair facility, NHTSA, or any government agency. This page is for informational purposes only. Vehicle warranty coverage, recalls, service campaigns, repair decisions, dealer policies, financing terms, loan servicing, FordPass features, support numbers, and complaint procedures may change over time. For vehicle-specific help, use Ford’s official website, FordPass, Ford Customer Relationship Center, Ford Credit, your dealership, recall documents, or NHTSA resources.

Share Your Experience

Have you contacted Ford corporate office, Ford Customer Relationship Center, a Ford dealership, Ford Credit, Ford Roadside Assistance, Lincoln Concierge, FordPass, Ford Pro, or NHTSA about a recall, warranty issue, repair delay, dealership complaint, financing issue, MyKey problem, FordPass issue, transmission problem, engine concern, or customer service experience? Share your experience below. Include the vehicle year and model, issue type, dealership location, contact route used, and whether your complaint was resolved, but do not post private information such as full VINs, account numbers, loan documents, Social Security numbers, addresses, phone numbers, payment details, passwords, or private service records.

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Ford Unresolved Devastating Recall Issues

May 23, 2025

Ford, Recall issue! My father had me advocate for him in a recall matter, as he is a 69 year old life long blue collar worker, partially retired but still drives a Dump truck. He is a salty old guy I spelled vet wrong,,, and I believe he couldn’t handle the issue at hand without cursing, so I took the task. My father literally lives in a 5th wheel trailer out side of town ( nicer than many apartments) due to his dislike of disrespect-able people in todays society. He has a horse trailer as well. So he uses his truck to not only move his home when needed, but travels around to move his daughters horses with a “goose neck” attachment as well as the 5th wheel hitch. He bought the truck knowing it will literally be the last truck he will buy knowing it will outlast his life. (So he thought) It’s a 2020 Ford F-350 lariat short bed, with all the bells and whistles you could imagine. Even has a window on the roof that goes from wind shield to back of the cab. So Dec. 20 2024 a recall was issued to his, (by vin number) 2020 Ford F-350 Lariat, he brought it in in January 2025, a month later, and the recall was identified. At that time Ford motor co didn’t have a fix for that recall, And the truck wasn’t having issues at that time. The recall? It was an upper fuel sensor pressure software issue. Stated that if it wasn’t fixed the truck could go into over protective mode shut down while running and no longer start. At that time Ford Motor Co couldn’t fix it. And any other “mom and pops” mechanics shop couldn’t fix it either as it was a Ford motor co specific software. Only Ford could fix it. So Ford sent my father away, as they didn’t have the recall repair at that time, and still don’t. 3 weeks ago that software failed. He was literally driving down the Hwy and the truck turned off, he almost wrecked. He got it to the side of the hwy and it turned over but wouldn’t start, as per recall failure. It stated that on the website. So his insurance towed it to a shop. They couldn’t help him, so I paid to have it towed to another recommended shop. 1.3 miles at $250. Then a diagnostic on the truck which only identified the recall failure. So I contacted the local Ford dealership. First off, the run around you get, was so terrible, as I explained the issue and recall safety issue per vin of my vehicle. They told me that I then will have to cut filters in the fuel system, and if the fuel system needed replaced it will be $11,000 plus. That I Might be reimbursed for. So I’ve been talking with the Ford Escalation Team. Maybe it might fall under the “buy back program.” Today, three weeks later, my father without a vehicle so he is using his sons older ford, 1997 truck, is told that Ford cannot fix the truck. Ford doesn’t have the repair software to fix it and won’t authorize a tow to a local Ford dealership, let alone a loaner vehicle. They said we can get a rental and the my could possible reimburse us after 6-8 weeks. If it stays at the auto repair where it’s at it’s $70 a day for storage fee’s. So for stated they cannot fix it! My father pays $700 a month for this truck, it’s not that old and now he is left with a truck only Ford can fix as it’s a Ford specific software issue. Ford won’t authorize a tow, they said they don’t have the authorization to tow it to a local Ford dealer. I called the local dealer and they told me I need a “packet from corporate stating the issue at hand and safety recall that don’t expire according to Ford corporate policy. All diagnostics and evaluations state it’s the recall issue. So now my Ford Loyal father is stuck paying for a vehicle sitting in a parking lot outside a secure fence because he cannot afford the tow to Ford which is about 20 miles from where the truck is now. 1.5 miles was $250, what’s 20 miles out of pocket to my old veteran 69 year old blue collar worker getting ready to retire. I’ve found dealing with Ford over the last month that they do not honor the integrity of their own company policies. It’s a David and Goliath issue, and I’ve learned Ford doesn’t care after the vehicle is yours,… meh! It’s on you. Even though Ford should have integrity and look into this issue and honor there recall policy and get the vehicle to their dealership and shop. Replace or give a loaner until it is repaired. But I guess that would be the right thing to do. Instead, my father gets to struggle more in life as the Goliath goes home and sleeps in their cash filled pillow. Shame on you Ford. I guess we’d be better off buying a Kia! But the little guy doesn’t matter.

P M

Ford MyKey System Is a Rip-Off for Secondhand Buyers

May 6, 2025

Ford, The MyKey system on Ford trucks is a nightmare if you buy a used vehicle without a second key. If MyKey is engaged, you’re stuck unless you pay Ford over $250 for a second key—and reprogramming the truck can cost another $150 to $240. That’s a huge amount just to regain full control of a feature you didn’t even set. Even after getting the second key, you still might not be able to fully disable the MyKey settings. This feels like a rip-off and a solid reason to think twice before buying a new Ford truck. The replacement keys are expensive and still leave you vulnerable to the same problem happening again. If I could leave zero stars, I would.

M

Ford Do Better

February 26, 2025

Ford Do Better. I never liked Ford but I don’t like them even more now that they dropped their DEI.

B W

Ford Frustrating Customer Service

February 21, 2025

Ford, I have never in my entire life would think that Ford would neglect their customers and not explain anything to us regarding our truck. We spent over $48,000 on our vehicle and for what a transmission that was supposedly rebuilt and now needs to be replaced and I can’t believe what they have put me and my family through. I am so upset!

S V

Ford Raptor Cam Phaser Issue

October 7, 2024

Ford Raptor, My purchase. Today is 2 weeks since my purchase of an used Ford Raptor with 97,000 mi. It is a nice truck runs well, but after two days some rattle in the motor. So l looked up and noticed the 3.5 issue with cam phasers. I save 3 yrs to pay 2/3 price of truck and finance the rest. I did not anticipate paying $4000 for cam replacement that I have scheduled for the 21st of this month. This was the soonest and I will be going out of state next week. I was told that they have not had a complete motor failure with the bad phasers. I guess my real question could you maybe help with info for possible accident. Yesterday I was able to baby the truck with a good wash and polish and noticed an run in the paint. Have a friend that can get it out with no issue. My worry if it has had a wreck. The truck is tight and form the visual looks great, can’t tell other than an run in clear coat and on the top of the door driver’s back it’s whitest the very peak of door. You can’t see from the side, only when washing the roof of the truck. The truck is black. Contacted the seller big dealership , but his response is I have the same info you have, and that is the chance you take purchasing an used vehicle. Expressed with seller that it’s disheartening thinking you can trust and or assume they are on the up and up. Upon purchasing the vehicle he asked if I would like extended warranty and I said no. Not thinking 2 days later communicating with seller with engine issue.

B C
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