Reach Macys Corporate Office 

To whom it may concern:

The purpose of this note is to find a viable resolution to a problem created by Macy’s.

My wife and I have been Macy’s customers for decades, as we have always known it to be a reputable and prestigious company that stands behind their quality and services.

On 11/22/2023 we bought a mattress set from you, scheduled to be delivered today on 12/02/2023. The shipment appeared to be on schedule until today we received notice the shipment had been cancelled.

The statement on your order confirmation email says it all:

“Thanks for selecting Macy’s for your home furnishing needs! We recognize you have many choices and are honored to have earned your business and your trust. We’ll provide you with the service and respect you deserve because you are a valued customer of Macy’s!”

On one hand, I do understand that things do happen during production and delivery in today’s world.

On the other hand, I don’t understand how insulting it is for a company your size to offer $54.44 to compensate for this major inconvenience. Especially in today’s economy.

We no longer have any mattresses to sleep on for the next 7 days! (Providing we don’t receive another future delivery day). Whoever reads this should understand that a mattress is not something anyone can easily substitute for any particular period.

I am under the current care of an Orthopedic Specialist, awaiting an MRI to determine treatment for an injury I recently sustained, so sleeping on the cold floor is not something I expected to experience, and that’s why we would never expect any significant failure, such as the current one from Macy’s vendors.

I realize things happen, but I also realize that compensation should be granted given the extreme inconvenience caused by your company.

25% discount is more than reasonable. Yet my request was declined. Whenever we are late with our payments a late fee is assessed, to compensate. By the same token I propose the low 25% discount be taken into serious consideration for all the trouble.

Respectfully,

I was both saddened and disappointed to watch the parade today, usually an enjoyable celebration of the season. s one float passed by, a Native American display with a large tree on it, a young man on the float was holding a political flag. I don’t think, in this season of giving and inclusion, that this had any place in the parade. Not only was it inappropriate and possibly contentious, but Macy’s should have done something about it at the start of the parade. Even if it hadn’t been noticed earlier, the cameras clearly caught it, and something should have been done about it then and there. On the other hand, if Macy’s approved of the flag, I’m even angrier and more dumbfounded. I feel it would be appropriate for Macy’s to make a public apology for making what should have been a display of community and fellowship, into a blatant disrespect for peace.

I have shopped with Macy’s for over 60 years and they once were a great place to shop, great designers, great quality, a beautiful kept store where we loved to go. Now, the stores are worn and tattered, with almost no designer labels, and the ones they have are not popular. Employees do not care about customers or how they do their jobs. Employees on cell phones, not greeting customers, stories are not kept together, clothes and merchandise are thrown all over the store, and bathrooms are always nasty. It is not the store it used to be. You can tell Macy’s corporate office doesn’t care, you can’t even call them. When you call you get a call center, that makes your experience, stressful, they do not know what they’re doing, and they don’t know Macy’s. Sorry, the Macy’s I knew. If I could give 0 stars I would.

I placed an order with Macy’s and one plate and bowl were broken. I contacted them and was told I filed too many complaints. I gave them evidence that was not true. This was their second response after I provided evidence that this was not true.

This is the history of deliveries that I will be sharing in my complaint to Corporate. Whoever reviewed this and came up with the idea that I was filing lots of claims is seriously misinformed. I will go back an additional year if possible and share that information as well with Corporate. I’m being told that this is a delivery issue and that I have a history of filing claims

I purchased a Calvin Klein coat a little less than 2 years ago. The very first time I had the coat dry cleaned as per the cleaning instructions on the label which says ‘dry clean only’. The leatherette collar was completely destroyed making the coat unwearable. I brought this to the attention of the dry cleaners’ Owner and he claimed that the collar was destroyed because the leather/leatherette on the coat were not real leather and even though the label says to dry clean only the chemicals used in the dry cleaning process are very harsh. I paid 350.00 for this coat and now I can’t even wear it. Is there any recourse due to this issue? I have been a steady customer of Macy’s for over 10 years and this has never happened to me. Thank you. I purchased the coat in-store at the JV mall in Putnam County.