Many people search for the Macy’s corporate office when they need the Macy’s headquarters address, Macy’s corporate phone number, customer care contacts, order help, credit card support, furniture or mattress assistance, delivery problem help, store complaint routing, or corporate-level escalation. This page provides Macy’s headquarters information, the Macy’s Inc corporate address, official support routes, current review themes, and complaint escalation tips.
Macy’s Corporate Office and Headquarters Contact Information
Macy’s, Inc. is headquartered in New York City. The Macy’s corporate office address is also associated with Macy’s Herald Square and Macy’s, Inc. corporate filings. If you are looking for Macy’s headquarters, Macy’s hq address, or Macy’s Inc headquarters, use the New York address below for formal corporate correspondence.
- Company: Macy’s, Inc.
- Brand: Macy’s
- Macy’s Corporate Office Address: 151 West 34th Street, New York, NY 10001
- Macy’s Corporate Phone Number: 1-212-494-1621
- Macy’s Customer Care: 1-800-289-6229
- Customer Care Hours: Monday – Sunday, 8 a.m. – 10 p.m. ET
- Macy’s Credit Customer Care: 1-888-257-6757
- Furniture & Mattress Customer Care: 1-888-822-6229
- Wedding & Gift Registry: 1-800-568-8865
- Official Macy’s Website: macys.com
- Macy’s Corporate Website: macysinc.com
- Official Macy’s Customer Service Page: Macy’s Contact Us
- Macy’s Corporate Contact Page: Macy’s, Inc. Contact Us
The Macy’s corporate office phone number is best used for corporate-level matters, investor inquiries, press inquiries, and formal written correspondence. For most customer issues involving orders, returns, credit cards, furniture, mattresses, gift cards, registry, store service, or online account access, start with Macy’s Customer Care or the support route that matches your issue.
Choose the Correct Macy’s Support Route
Before contacting Macy’s corporate headquarters, choose the support route that fits your issue. Macy’s corporate offices may not be the fastest route for ordinary order problems, store issues, account questions, or delivery concerns.
- Macys.com order issue: Contact Macy’s Customer Care at 1-800-289-6229 or use the customer service tools on macys.com.
- Store complaint: Start with the store manager or customer service desk, then contact Macy’s Customer Care if the issue is not resolved.
- Return or refund issue: Keep your receipt, order number, return tracking, refund confirmation, and card statement.
- Macy’s Credit Card issue: Call Macy’s Credit Customer Care at 1-888-257-6757.
- Furniture or mattress complaint: Call Furniture & Mattress Customer Care at 1-888-822-6229.
- Gift registry issue: Call Wedding & Gift Registry support at 1-800-568-8865.
- Macy’s Money, Star Rewards, or promotion issue: Contact Macy’s Customer Care and keep screenshots, receipts, emails, and offer terms.
- Parade, brand, media, or corporate feedback: Use Macy’s, Inc. corporate contact routes or the official feedback form.
- Macy’s corporate jobs: Use the official Macy’s careers site rather than the customer service number.
What to Have Before Contacting Macy’s Corporate Office
Having the right documentation can make a Macy’s complaint easier to review. This is especially important for online orders, store complaints, credit card issues, furniture delivery, promotion disputes, Macy’s Money confusion, missing items, and refund delays.
- Order number, salescheck number, receipt number, or confirmation number
- Store location, city, and state if the issue happened in a Macy’s store
- Date of purchase, delivery, return, or customer service contact
- Product name, brand, size, color, model, or SKU if available
- Photos of damaged merchandise, packaging, tags, or defects
- Tracking number, delivery confirmation, return label, or pickup confirmation
- Macy’s Money, Star Rewards, coupon, or promotion screenshots
- Credit card statement or refund record with private account details hidden
- Names of store managers or support representatives contacted, if appropriate
- The resolution you are requesting, such as a refund, replacement, delivery correction, credit, promotion adjustment, repair, apology, or written response
How to Escalate a Complaint to Macy’s Corporate Headquarters
If your issue is not resolved through the store, customer care, credit, furniture, or online support route, use a clear escalation process. Keep your complaint factual and include documentation.
- Start with the correct department. Use Macy’s Customer Care, Macy’s Credit Customer Care, Furniture & Mattress Customer Care, or the store manager depending on the issue.
- Ask for a case number or written confirmation. Save chat transcripts, email replies, screenshots, and call notes.
- Follow up with the same details. Reference your order number, case number, date, store location, and requested resolution.
- Escalate to corporate if the issue remains unresolved. For formal complaints, write to Macy’s, Inc., 151 West 34th Street, New York, NY 10001.
- Try the corporate phone number for corporate-level matters. Macy’s corporate phone number is 1-212-494-1621, but account-specific customer issues may still be routed back to the correct customer care department.
Common Macy’s Corporate Office Complaint Topics
Online Orders, Missing Items, and Delivery Problems
Many Macy’s complaints involve online orders, missing items, damaged shipments, wrong items, delayed deliveries, or packages marked delivered but not received. Use Macy’s order support tools and keep the order number, shipping confirmation, tracking number, photos, and any delivery carrier information.
Store Service and In-Store Experience Complaints
Store complaints may involve employee conduct, long checkout lines, return desk problems, incorrect information, store pickup issues, or difficulty reaching a manager. Include the store location, visit date, department, receipt, and the names of managers or departments contacted when appropriate.
Macy’s Money, Star Rewards, Coupons, and Promotions
Some Macy’s corporate office reviews involve confusion over Macy’s Money, coupons, Star Rewards, promotional credits, or offers that did not apply as expected. Save screenshots of the offer, terms, email, account page, checkout screen, and any customer service explanation you received.
Returns, Refunds, and Price Adjustments
Refund and return complaints may involve delayed credits, return tracking problems, store return refusals, missing refund confirmations, or confusion over return windows. Keep your receipt, tracking number, return label, refund email, and card statement. For price adjustments, keep the sale price evidence and submit the request within the applicable time window.
Macy’s Credit Card Complaints
Macy’s credit card issues may involve payments, late fees, interest charges, billing disputes, credit reporting, account access, or fraud concerns. Call Macy’s Credit Customer Care at 1-888-257-6757 and keep statements, payment confirmations, dispute letters, and case numbers.
Furniture, Mattress, and Big-Ticket Delivery Issues
Furniture and mattress complaints may involve delivery cancellations, delayed shipments, damaged items, comfort issues, replacement delays, or compensation disputes. Call Furniture & Mattress Customer Care at 1-888-822-6229. Keep the salescheck number, delivery date, photos, repair notes, and written promises from Macy’s or the delivery provider.
Product Quality and Brand Complaints
Product-quality complaints may involve handbags, clothing, shoes, jewelry, beauty items, home goods, or private-label brands sold by Macy’s. Save the product tag, receipt, photos of the defect, and purchase date. If the item was sold by a marketplace seller or shipped by a vendor, ask Macy’s which party is responsible for the return, repair, or refund.
Accessibility, ADA, and Communication Concerns
Accessibility complaints may involve difficulty using phone support, TTY access, communication barriers, store accessibility, online accessibility, or problems getting help from customer service. Include the support route used, call times, order number if relevant, and the accommodation or response requested. Do not post private medical information in a public review.
Macy’s Thanksgiving Day Parade and Corporate Feedback
Some users contact Macy’s headquarters about the Macy’s Thanksgiving Day Parade, advertising, corporate messages, sponsorships, or public-facing brand decisions. These matters are usually better suited for Macy’s corporate communications or general feedback routes than ordinary customer order support.
Unfamiliar Macy’s Charges or Possible Scams
If you see an unfamiliar Macy’s, Macys.com, Macy’s credit card, furniture, gift card, or subscription-related charge, compare it with recent purchases, returns, pending authorizations, store pickup orders, furniture deliveries, and card payments. For help identifying confusing billing descriptors, visit ChargeOnMyCard.com. If you receive a suspicious Macy’s coupon, fake order notice, fake refund email, gift card scam, delivery scam, or fake support number, visit ThinkItsAScam.com for scam warning and reporting guidance.
Macy’s Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include product-quality complaints, Macy’s Money and promotion confusion, difficulty reaching helpful customer service, phone-support frustration, accessibility concerns, furniture and mattress delivery problems, compensation complaints, and Macy’s Thanksgiving Day Parade feedback. One reviewer described a Giani Bernini handbag quality problem. Another reviewer described confusion over Macy’s Money after an HP laptop purchase. Other comments mention phone support challenges, a mattress delivery cancellation, and a parade-related concern.
These reviews are individual customer experiences and may not represent every Macy’s store, order, product, support route, or delivery situation. If you leave a Macy’s corporate office review, include the store location, order number status, issue type, support route used, and whether the company responded. Do not post private information such as full card numbers, account passwords, home addresses, phone numbers, full order screenshots, medical details, or employee personal information.
About Macy’s, Inc.
Macy’s is a major American department store brand operated by Macy’s, Inc. The company is known for department stores, online retail, apparel, home goods, beauty, accessories, shoes, furniture, mattresses, gifts, private-label brands, Star Rewards, Macy’s Backstage, and the Macy’s Thanksgiving Day Parade. Macy’s, Inc. also owns Bloomingdale’s and Bluemercury.
Macy’s corporate headquarters is located in New York City. Because Macy’s has stores, online ordering, credit card support, furniture delivery, registry support, and brand-level corporate departments, the correct complaint route depends on whether your issue involves a store, macys.com, credit, furniture, delivery, a promotion, or a corporate matter.
Macy’s Competitors and Related Corporate Office Pages
Macy’s competes with other department stores, specialty retailers, luxury retailers, discount retailers, online stores, and furniture and home goods sellers. Customers comparing corporate office information, headquarters addresses, complaint routes, and reviews may also visit:
- Nordstrom Corporate Office
- Bloomingdale’s Corporate Office
- Dillard’s Corporate Office
- Kohl’s Corporate Office
- Target Corporate Office
- Walmart Corporate Office
- JCPenney
- Neiman Marcus
- Saks Fifth Avenue
Related Macy’s Resources
- Official Macy’s Contact Us Page
- Macy’s Customer Service
- Macy’s Feedback Page
- Report a Macy’s Shipment or Delivery Issue
- Macy’s Credit Customer Service
- Macy’s, Inc. Corporate Contact Page
- Macy’s, Inc. Investor and Corporate Communications Contacts
- Macy’s Corporate Jobs and Careers
- Macy’s Customer Service Numbers
- ChargeOnMyCard.com for unfamiliar Macy’s charges
- ThinkItsAScam.com for Macy’s scams and phishing warnings
- ZeroStars.org for broader company reviews
Frequently Asked Questions About Macy’s Corporate Office
Where is Macy’s headquarters?
Macy’s headquarters is located at 151 West 34th Street, New York, NY 10001.
What is Macy’s headquarters address?
The Macy’s headquarters address is Macy’s, Inc., 151 West 34th Street, New York, New York 10001.
What is Macy’s HQ address?
Macy’s HQ address is 151 West 34th Street, New York, NY 10001. This is the Macy’s Inc corporate address listed by the company and in public corporate filings.
What is Macy’s corporate office phone number?
Macy’s corporate office phone number is 1-212-494-1621. For customer service, Macy’s Customer Care is 1-800-289-6229.
What is Macy’s customer service number?
Macy’s Customer Care is 1-800-289-6229. Macy’s lists customer care hours as Monday through Sunday, 8 a.m. to 10 p.m. ET.
How do I file a complaint with Macy’s corporate office?
Start with the store, Macy’s Customer Care, Macy’s Credit Customer Care, or Furniture & Mattress Customer Care depending on the issue. If the issue is not resolved, send formal written correspondence to Macy’s, Inc., 151 West 34th Street, New York, NY 10001.
Is Macys.com located in San Francisco?
Older listings may show a San Francisco address connected to Macys.com. Macy’s current corporate and legal information points users to 151 West 34th Street, New York, NY 10001 for Macy’s, Inc. and Macys.com, LLC mailing correspondence.
Who handles Macy’s credit card complaints?
Macy’s credit card complaints should start with Macy’s Credit Customer Care at 1-888-257-6757. Keep your statement, payment records, dispute notes, and account screenshots with private details hidden.
Who handles Macy’s furniture or mattress complaints?
Macy’s Furniture & Mattress Customer Care is listed at 1-888-822-6229. Have your salescheck number, delivery date, photos, and written delivery or refund details ready.
Why do people search for Macy headquarters or Macy corporate office?
People often search for Macy headquarters, Macy corporate office, Macy’s corporate headquarters, or Macy’s main office when they need the corporate address, corporate phone number, complaint route, investor contact, media contact, store escalation route, or written complaint address.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, complaint, review, and escalation information for major companies and brands. We review official company pages, public records, support resources, and reader-submitted experiences to help users find the right route for corporate contact or complaint escalation.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Macy’s, Inc., Macy’s, Macys.com, LLC, Bloomingdale’s, Bluemercury, any Macy’s store, any Macy’s credit card issuer, delivery partner, registry provider, marketplace seller, or related company. This page is for informational purposes only and is designed to help users find corporate office information, headquarters details, complaint routes, support resources, and customer review options. Contact details, support routes, phone options, refund rules, promotion terms, credit card policies, and corporate addresses can change, so always verify important information with the official Macy’s or Macy’s, Inc. website before sending private documents or making decisions.
Share Your Experience
Have you contacted Macy’s corporate office, Macy’s Customer Care, Macy’s Credit Customer Care, a store manager, furniture support, registry support, or another Macy’s support route about a complaint? Share your Macy’s review below. Helpful reviews mention the store location, issue type, order status, support route used, and whether the company resolved the problem. Please do not post private information such as full card numbers, account passwords, home addresses, phone numbers, medical details, order screenshots with personal data, or employee personal information.