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  • Boscov’s Corporate Office: Address, Phone & Ownership

Boscov’s Corporate Office: Address, Phone & Ownership 

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Boscov’s corporate office is located at 4500 Perkiomen Avenue, Reading, PA 19606. The Boscov’s corporate phone number and switchboard is 1-610-779-2000. Customers with an online order, return, refund, gift card, store, delivery or merchandise complaint should normally begin with Boscov’s Shopper Services at 1-800-284-8155.

Boscov’s is a privately held, family-owned department-store company led by Chairman and CEO Jim Boscov. The company currently identifies 48 stores across eight states in the Northeast and Mid-Atlantic.

Boscov’s Corporate Office Address and Phone Numbers

Boscov’s Department Store, LLC
4500 Perkiomen Avenue
Reading, PA 19606
United States

Corporate-number clarification: 1-610-779-2000 is Boscov’s corporate switchboard. It is not identified as a dedicated customer-complaint, credit-card payment, Human Resources, payroll, refund or furniture-service hotline.

Location clarification: The 4500 Perkiomen Avenue address is associated with both Boscov’s headquarters and the Exeter Boscov’s retail location. Callers should clearly state whether they need the corporate office or the retail store.

Boscov's corporate office headquarters in Reading, Pennsylvania
Boscov’s corporate headquarters at 4500 Perkiomen Avenue in Reading, Pennsylvania.

Boscov’s Corporate Office Contact Directory

  • Corporate Switchboard and General Business Routing: 1-610-779-2000
  • Online Orders and General Customer Service: 1-800-284-8155
  • Store Locator by Phone: 1-800-755-6391
  • Boscov’s Credit-Card Account: 1-844-271-2778
  • Gift-Card Balance and Assistance: 1-888-850-9964
  • Corporate Gift Cards and Fundraising: 1-877-824-3565
  • Furniture Delivery Scheduling: 1-888-696-8199
  • Post-Delivery Furniture and Mattress Problems: 1-888-267-2687
  • Store Complaint: Contact the store manager, then Shopper Services
  • Online Complaint: Use Shopper Services or the official contact form
  • Privacy Request: Use the official privacy policy and Shopper Services
  • Corporate or Store Job: Use the official careers website
  • Employee HR or Payroll: Use authorized internal employee contacts
  • Vendor or Buyer Inquiry: Call the corporate switchboard for routing

Boscov’s does not publish a complete public employee directory with direct telephone numbers for every executive, buyer, regional manager, Human Resources representative or corporate department.

Boscov’s Shopper Services Number and Hours

Boscov’s refers to its principal customer-service operation as Shopper Services.

1-800-284-8155

  • Monday through Saturday: 9:00 a.m. to 8:00 p.m. Eastern Time
  • Sunday: 10:00 a.m. to 7:00 p.m. Eastern Time

Boscov’s Shopper Services is not currently listed as a 24-hour telephone service.

Shopper Services may assist with:

  • Online and telephone orders
  • Order status
  • Missing or delayed shipments
  • Wrong or damaged merchandise
  • Returns and exchanges
  • Refund status
  • Store-pickup orders
  • Gift registry questions
  • Gift cards and merchandise credits
  • Website-account problems
  • Promotional offers and coupons
  • Product availability
  • Marketing-email complaints
  • Store complaints
  • Escalation beyond a local store

Customers can also submit an online message through Boscov’s official contact form or use chat when it is available.

Where Is Boscov’s Headquarters?

Boscov’s headquarters is located at:

Boscov’s Department Store, LLC
4500 Perkiomen Avenue
Reading, PA 19606

The headquarters is in the Reading and Exeter Township area of Berks County. Some business listings describe the location as Reading, while others refer to Exeter Township. These generally refer to the same Perkiomen Avenue corporate location.

The address may be associated with:

  • Executive leadership
  • Corporate administration
  • Merchandising and buying
  • Vendor relations
  • Accounts payable
  • Transportation
  • Marketing
  • Store operations
  • Risk management
  • Corporate employment

The address is also associated with the Exeter retail store. Customers should not assume that the retail customer-service desk can immediately connect them with a corporate executive or administrative department.

Do not automatically mail merchandise returns, credit-card payments, gift cards, employment records, vendor invoices or time-sensitive legal documents to headquarters. Use the address shown on the packing slip, account statement, delivery paperwork or official correspondence when it differs.

What Is Boscov’s Corporate Phone Number?

Boscov’s corporate switchboard is:

1-610-779-2000

The corporate switchboard may be useful for:

  • General corporate routing
  • Vendor and buyer inquiries
  • Administrative-department inquiries
  • Corporate correspondence questions
  • Company-level business matters
  • Unresolved complaints requiring corporate routing

Calling the switchboard does not guarantee direct access to Jim Boscov, another executive, Human Resources, the legal department, a regional manager or an individual buyer.

Routine consumer matters should normally begin with the store, Shopper Services, Comenity Capital Bank, the gift-card line or the furniture-delivery department.

Who Owns Boscov’s?

Boscov’s is a privately held and family-owned department-store company.

It does not have a publicly traded parent company or stock symbol. The company describes itself as America’s largest family-owned department store.

Boscov’s traces its history to Solomon Boscov, who arrived in the Reading area in 1914 and began selling household merchandise. The business later developed into a neighborhood store and expanded throughout the Northeast and Mid-Atlantic.

Boscov’s currently identifies 48 stores in:

  • Pennsylvania
  • New Jersey
  • Maryland
  • New York
  • Connecticut
  • Delaware
  • Ohio
  • Rhode Island

Store totals can change as locations open, move or close. Verify a new or planned store through Boscov’s official location directory before traveling.

Who Is the CEO of Boscov’s?

Jim Boscov is chairman and chief executive officer of Boscov’s.

He is a member of the Boscov family and continued the company’s family leadership following longtime chairman Albert Boscov.

The company states that Jim Boscov and other corporate associates regularly visit stores to meet employees, reinforce company culture and hear customer feedback.

Executive positions may change. Vendors, journalists, applicants and formal corporate correspondents should confirm current leadership before addressing important documents to a named executive.

How to Escalate a Boscov’s Complaint

  1. Start with the responsible department. Contact the store, Shopper Services, Comenity Capital Bank, gift-card department or furniture-delivery department.
  2. Ask for a manager. For a store issue, request the department manager or store manager while the event can still be reviewed.
  3. Collect supporting records. Keep receipts, packing slips, order confirmations, tracking information, photographs and correspondence.
  4. State the requested resolution. Explain whether you want a refund, exchange, billing correction, delivery repair, merchandise credit, manager callback or written explanation.
  5. Request a reference number. Record the date, time, department and expected response date.
  6. Contact Shopper Services. Call 1-800-284-8155 or submit the online contact form.
  7. Ask for supervisory review. Request escalation to the appropriate store-operations, returns, delivery, card, gift-card or corporate team.
  8. Write to headquarters. Send an organized complaint to 4500 Perkiomen Avenue if ordinary support does not resolve it.
  9. Protect payment-dispute deadlines. Contact the card issuer, bank, PayPal or another provider promptly when a charge remains unresolved.
  10. Use an outside authority when appropriate. Serious safety, discrimination, product-hazard or payment concerns may involve a regulator, emergency service or consumer-protection agency.

What to Have Before Contacting Boscov’s

  • Store location or online-order information
  • Purchase date
  • Order or transaction number shared only through an official channel
  • Item name, brand and model
  • Receipt or packing slip
  • Tracking information
  • Return or delivery records
  • Photographs of damaged merchandise or property
  • Names or roles of employees and managers contacted
  • Customer-service case number
  • A concise timeline
  • The exact resolution requested

Do not publish complete order numbers, payment-card details, gift-card numbers, tracking numbers, passwords, home addresses, private telephone numbers or unredacted receipts in a public review.

Boscov’s Online Order Complaints

Online-order complaints may involve:

  • A delayed shipment
  • A package marked delivered but not received
  • Separate shipments
  • A missing item
  • An incorrect item
  • Damaged merchandise
  • A canceled item
  • Store-pickup problems
  • An incorrect promotion
  • A refund delay

Boscov’s orders may be divided into multiple shipments. Each shipment can have a separate packing slip, tracking number and return address.

Before reporting a missing item:

  • Review all shipping emails.
  • Compare the merchandise with each packing slip.
  • Check whether another shipment remains in transit.
  • Confirm the delivery address.
  • Check parcel lockers, mailrooms, porches and side doors.
  • Ask household members or neighbors whether they accepted it.
  • Save screenshots of the tracking history.
  • Contact Shopper Services promptly.

For a damaged or incorrect item, retain the product, tags, packaging, shipping carton and packing slip until Boscov’s provides return instructions.

Boscov’s Returns and Refunds

Most qualifying merchandise purchased through Boscovs.com can generally be returned within 90 days, subject to category-specific restrictions.

Ordinary return requirements may include:

  • The original packing slip
  • Attached merchandise tags
  • Return within the applicable period
  • Compliance with product-specific conditions
  • Use of the return address printed on the packing slip

Many eligible online purchases can be returned to a Boscov’s store. Some online-only or vendor-shipped products must be returned by mail or may have additional restrictions.

Boscov’s says returns may take up to ten days to process after receipt. The financial institution may require additional time to post the credit.

Original shipping fees generally are not refunded.

Review Boscov’s Current Return Policy.

Damaged or Incorrect Merchandise

Boscov’s directs customers who receive damaged merchandise to contact Shopper Services. Photograph the merchandise and shipping carton in case a carrier claim is required.

Do not discard:

  • The merchandise
  • Product packaging
  • Shipping carton
  • Packing slip
  • Tags and labels

Boscov’s may provide a no-cost return process for qualifying damaged merchandise.

Online-Only and Personalized Products

Some online-only merchandise cannot be returned to a store or may not be returnable.

Monogrammed or personalized merchandise is generally nonreturnable unless it is damaged or defective. Replacement handling may involve the vendor that fulfilled the item.

Furniture Returns

Furniture generally has a seven-day return period beginning on the delivery date.

Non-defective furniture returns may involve:

  • Pickup fees
  • Cancellation fees
  • Return-authorization requirements
  • Nonrefundable fabric or leather treatments
  • Special-order restrictions

Inspect furniture at delivery and note visible cosmetic or mechanical problems on the delivery receipt.

Mattresses and Box Springs

Mattresses and box springs are generally handled under manufacturer warranties and Boscov’s applicable comfort-program terms rather than the ordinary merchandise-return policy.

The mattress comfort program may require:

  • A minimum trial period
  • Contact by a stated deadline
  • A qualifying mattress condition
  • Payment of applicable fees
  • A one-time replacement rather than a cash refund

Review the current mattress terms shown on the receipt and Boscov’s policy before making a claim.

PayPal Returns

Items paid for through PayPal and returned by mail may generally be credited to the PayPal account.

A PayPal purchase returned to a store may be limited to an exchange or Boscov’s merchandise credit under the applicable policy.

Boscov’s Credit Card Customer Service

The Boscov’s credit card is issued and serviced by Comenity Capital Bank.

Contact Comenity for:

  • Bill payments
  • Statements
  • Interest and late fees
  • Credit limits
  • Lost or stolen cards
  • Replacement cards
  • Unauthorized card transactions
  • Credit reporting
  • Account closure
  • Billing-error notices

Shopper Services may assist when a problem concerns the retail purchase, return, refund or promotion. Comenity controls the credit account itself.

The older number 1-800-755-7872 should not be presented as the current Boscov’s credit-card Customer Service number.

Boscov’s Gift Cards

Boscov’s states that its gift cards:

  • Do not expire
  • Do not carry service fees
  • Can be used for eligible merchandise and services
  • Cannot be used to purchase another gift card
  • Cannot be applied to a Boscov’s credit-card balance
  • Generally cannot be redeemed for cash except where required by law

A lost or stolen gift card may be replaceable for its remaining value when the customer retains the original proof of purchase.

Do not publish a gift-card number, barcode or PIN.

Boscov’s Gift-Card Scam Warning

Boscov’s gift cards are not a legitimate payment method for:

  • Taxes
  • Government agencies
  • Utility companies
  • Police departments
  • Technical support
  • Legal settlements
  • Prize fees
  • Account-security charges

Do not provide a gift-card number or PIN to an unexpected caller. Keep the receipt and contact Boscov’s promptly if the balance disappears unexpectedly.

Boscov’s Furniture Delivery Complaints

Furniture-delivery complaints may involve:

  • Late or missed delivery
  • Visible damage
  • Missing pieces
  • Incorrect merchandise
  • Mechanical defects
  • Assembly concerns
  • Mattress damage
  • Haul-away problems
  • Property damage during delivery

Inspect the merchandise before signing the delivery receipt. Photograph visible damage and ensure that the problem is recorded on the delivery paperwork.

Keep the sales receipt, delivery receipt, photographs, model information and all communications with the delivery department.

Boscov’s Store and Employee Complaints

Store complaints may involve:

  • Cashier or salesperson conduct
  • Checkout problems
  • Returns and exchanges
  • Fitting rooms
  • Store temperature
  • Cleanliness
  • Merchandise pricing
  • Accessibility
  • Security interactions
  • Department service
  • Manager response

Begin with the department manager or store manager.

Document:

  • The store location
  • Date and approximate time
  • Department involved
  • General transaction
  • Employee role
  • Manager response
  • Requested resolution

It is generally unnecessary to publish the full name or personal information of a local employee. Boscov’s can use schedules and transaction information to identify the employee involved.

Call Shopper Services and request store-operations or regional review when the manager is involved or the issue remains unresolved.

Boscov’s Human Resources and Payroll Phone Number

Boscov’s does not publish one general public Human Resources, payroll or employee-benefits telephone number.

Current and Former Employees

Employees should use:

  • Their manager or supervisor
  • The internal Human Resources department
  • Authorized payroll and benefits resources
  • The employee-relations route provided by Boscov’s
  • The contact shown on employment or tax documents

Applicants

Applicants should search and apply through the official Boscov’s careers website.

Search Boscov’s Jobs.

The corporate switchboard and Shopper Services number should not be represented as dedicated application-status, payroll, W-2 or benefits lines.

Do not publish employee IDs, Social Security numbers, payroll records, schedules, medical information or disciplinary documents publicly.

Boscov’s Marketing Email Complaints

Customers who no longer want promotional emails should use the unsubscribe link in a legitimate Boscov’s marketing message.

If marketing messages continue:

  • Verify that the message is genuinely from Boscov’s.
  • Save an example showing the sender and date.
  • Review account marketing preferences.
  • Contact Shopper Services.
  • Allow a reasonable processing period.
  • Do not click links in suspicious messages.

Transactional messages involving an order, return, account-security event or credit account may continue even after promotional messages are disabled.

Boscov’s Privacy Requests

Boscov’s privacy policy directs privacy and compliance correspondence to:

Boscov’s, Inc.
Attn: Chief Compliance Officer
4500 Perkiomen Avenue
Reading, PA 19606

Privacy concerns may involve:

  • Account information
  • Marketing preferences
  • Website data
  • Personal-information requests
  • Store cameras
  • Call or chat recordings
  • State privacy rights

Use Boscov’s official privacy policy and contact form rather than sending personal information to an unverified email address.

Boscov’s Product Recalls and Safety Complaints

Boscov’s sells products from many manufacturers. A safety issue may need to be addressed by Boscov’s, the manufacturer or both.

For a potentially dangerous product:

  • Stop using it when continued use may create a hazard.
  • Keep the product and packaging.
  • Save the receipt.
  • Record the model, serial number and lot code.
  • Take photographs.
  • Review Boscov’s recall notices.
  • Review the manufacturer’s website.
  • Check the appropriate government recall database.
  • Seek medical or emergency assistance when needed.

Do not discard a potentially defective product until confirming whether it should be preserved, inspected or returned.

Boscov’s Scam and Fake Support Warning

Be cautious of fake Boscov’s customer-service numbers, refund offers, gift-card requests, delivery messages and employment advertisements.

  • Verify contact details through Boscovs.com.
  • Use the official store locator.
  • Do not disclose passwords or one-time verification codes.
  • Do not provide complete card information to an unexpected caller.
  • Do not pay a refund or complaint fee through gift cards or cryptocurrency.
  • Do not grant remote access to a telephone or computer.
  • Verify unexpected order or account messages through official support.
  • Confirm job offers through the official careers website.

Boscov’s Reviews and Complaints

Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated from November 19, 2023, through July 7, 2025.

Reported themes include:

  • An excessively hot Binghamton store
  • Dirty floors and fitting rooms
  • Praise for the Providence location
  • Employees allegedly watching customers closely
  • Merchandise without clear prices
  • A disputed cash amount at checkout
  • Allegedly rude treatment near store closing
  • A department manager later apologizing
  • Excessive promotional emails
  • Difficulty completing a shoe refund
  • Another employee ultimately resolving the refund

These submissions describe individual experiences and allegations involving particular stores and employees. They do not establish that every Boscov’s store, employee, transaction or customer-service interaction will have the same outcome.

No reliable aggregate star rating is currently displayed. A helpful review should identify the general store, approximate date, department, issue, support route used and whether the matter was resolved.

About Boscov’s

Boscov’s is a regional, full-line department-store chain serving communities throughout the Northeast and Mid-Atlantic.

Boscov’s stores and website sell products including:

  • Women’s, men’s and children’s clothing
  • Shoes
  • Handbags and accessories
  • Beauty products and fragrances
  • Jewelry and watches
  • Bedding and bath products
  • Furniture and mattresses
  • Kitchen and dining merchandise
  • Small appliances
  • Home décor
  • Luggage
  • Patio products
  • Toys and seasonal merchandise

Services vary by location and may include optical centers, hearing-aid centers, salons, travel services, candy departments, gift registries, furniture delivery, alterations, curbside pickup and community fundraising events.

Boscov’s Competitors and Related Corporate Office Pages

Other competitors include Dillard’s, Belk, Burlington, Amazon, regional furniture retailers, beauty stores, shoe retailers and independent department stores.

Official and Related Boscov’s Resources

Frequently Asked Questions About Boscov’s Corporate Office

Where is Boscov’s corporate office?

Boscov’s corporate office is located at 4500 Perkiomen Avenue, Reading, PA 19606.

Where is Boscov’s headquarters?

Boscov’s headquarters is in the Reading and Exeter Township area of Pennsylvania at 4500 Perkiomen Avenue.

What is Boscov’s headquarters address?

The Boscov’s headquarters address is 4500 Perkiomen Avenue, Reading, PA 19606.

What is the Boscovs corporate office address without the apostrophe?

People searching for the Boscovs corporate office are generally looking for 4500 Perkiomen Avenue, Reading, Pennsylvania 19606.

What is Boscov’s corporate phone number?

Boscov’s corporate switchboard is 1-610-779-2000.

What is 610-779-2000?

1-610-779-2000 is Boscov’s corporate switchboard. It is also associated with Boscov’s operations and retail locations in the Reading area.

What is Boscov’s corporate number for complaints?

For most customer complaints, begin with Shopper Services at 1-800-284-8155. The corporate switchboard is 1-610-779-2000.

What is Boscov’s customer-service number?

Boscov’s Shopper Services can be reached at 1-800-284-8155.

What are Boscov’s Customer Service hours?

Shopper Services is available Monday through Saturday from 9 a.m. to 8 p.m. Eastern and Sunday from 10 a.m. to 7 p.m. Eastern.

Is Boscov’s Customer Service available 24 hours?

No. Boscov’s currently publishes specific daily Shopper Services hours rather than 24-hour telephone service.

How do I reach a live person at Boscov’s?

Call Shopper Services at 1-800-284-8155 during published hours and follow the prompts for the relevant issue.

Who owns Boscov’s?

Boscov’s is a privately held, family-owned company. It does not have a publicly traded parent company.

Who is the CEO of Boscov’s?

Jim Boscov is chairman and chief executive officer of Boscov’s.

How many Boscov’s stores are there?

Boscov’s current official company history identifies 48 stores across eight states.

What is Boscov’s credit-card phone number?

Call Comenity Capital Bank at 1-844-271-2778.

What number do I call to pay my Boscov’s credit-card bill?

Contact Comenity Capital Bank at 1-844-271-2778 or use the official online credit-card account portal.

Is 1-800-755-7872 still Boscov’s credit-card number?

Boscov’s current support information directs cardholders to 1-844-271-2778 rather than the older number.

What is Boscov’s gift-card number?

Call 1-888-850-9964 for gift-card balances and assistance.

Who do I call about furniture delivery?

Call 1-888-696-8199 to schedule or reschedule furniture delivery. Call 1-888-267-2687 for post-delivery furniture or mattress problems.

How long do I have to return a Boscov’s purchase?

Most qualifying Boscovs.com merchandise can generally be returned within 90 days. Furniture, mattresses, personalized items, jewelry, watches, patio products and other categories may have different restrictions.

Can I return a Boscovs.com order to a store?

Many qualifying online purchases can be returned to a Boscov’s store with the packing slip. Some online-only or vendor products must be returned by mail.

How long does a Boscov’s refund take?

Boscov’s says ordinary return processing may take up to ten days after the return is received. The bank or payment provider may require additional time to post the credit.

How do I complain about a Boscov’s store?

Start with the store manager, then call Shopper Services at 1-800-284-8155 and request additional store-operations review.

Can I mail a complaint to Boscov’s headquarters?

Yes. A general written complaint can be sent to Boscov’s Department Store, LLC, 4500 Perkiomen Avenue, Reading, PA 19606.

Can I mail a merchandise return to the corporate office?

No, unless Boscov’s specifically directs you to do so. Use the return address on the packing slip or take eligible merchandise to a store.

What is Boscov’s Human Resources phone number?

Boscov’s does not publish one general public Human Resources number. Employees should use internal contacts, while applicants should use the official careers website.

Is CorporateOfficeHeadquarters.com affiliated with Boscov’s?

No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website and is not affiliated with Boscov’s.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters telephone numbers, ownership information, complaint resources and public review pages since 2004.

Information is reviewed using official company contact pages, corporate and vendor documentation, return policies, credit-card information, delivery resources, company-history pages and visible reader submissions when available.

Corporate addresses, telephone numbers, leadership, store counts, support hours, return rules, card issuers and delivery procedures can change. Verify time-sensitive information directly with Boscov’s, Comenity Capital Bank or the responsible store before mailing documents or sharing private information.

Page Update Note

This Boscov’s corporate office page was updated on July 30, 2026.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Boscov’s Department Store, LLC, Boscov’s, LLC, Boscov’s, Inc., Comenity Capital Bank, any Boscov’s store, employee, executive, manufacturer, delivery provider, payment processor, gift-card provider or government agency.

Boscov’s and related names, logos, trademarks and service marks belong to their respective owners. Corporate addresses, telephone numbers, executives, store counts, support hours, return periods, card contacts, delivery procedures and store policies may change without notice.

CorporateOfficeHeadquarters.com cannot access orders, issue refunds, manage credit-card accounts, replace gift cards, schedule furniture delivery, access employment records or contact Boscov’s on a reader’s behalf.

This page does not provide legal, financial, credit, product-safety, employment, warranty or consumer-rights advice. Contact Boscov’s, Comenity Capital Bank, a card issuer, regulator, emergency service or qualified professional when appropriate.

Share Your Boscov’s Experience

Have you contacted a Boscov’s store manager, Shopper Services, the corporate office, Comenity Capital Bank, gift-card support or furniture delivery about a complaint?

Share your experience below and identify the general store or online channel, approximate date, department, issue, support route used and whether the concern was resolved.

Privacy warning: Do not post complete order numbers, case numbers, transaction details, tracking numbers, payment-card information, Boscov’s credit-card numbers, gift-card numbers or PINs, passwords, verification codes, home addresses, personal phone numbers, private email addresses, employee information, unredacted receipts, packing slips, return labels or account statements in a public review.

Boscov's Binghamton NY Disappointing Experience

July 7, 2025

Boscov’s, Binghamton, NY 7/7/25, Hot hot hot store. NO air conditioning in the store! It was most uncomfortable and very unpleasant! I felt bad for employees!! I can’t imagine a 6-8 hr shift in that oven! That store also needs a solid vacuuming! So dirty. Even the fitting rooms. Bathroom was good but floor needs good scrubbing. I love Boscov’s but the Binghamton store is old and needs improvements. Parking is much better and validating is appreciated. Love the Providence RI store! Great staff there.

J

Boscov's Disappointing Experience

March 11, 2025

Boscov’s, I came in with my husband to purchase a new pair of jeans for him. While shopping and when he was in the fitting room trying a couple of pairs of jeans on, the sales women were hovering without really doing anything except watching us to see if we were shoplifting. We picked one pair out and I folded and returned the second pair where it was originally. We asked for pricing on sneakers because there was no pricing on most of them. The response was to bring them up to a register. We weren’t about to pull every single box out and do that. When I walked up to the register, I smiled and the saleswoman gave me a very haughty look. I handed her two $20 bills and she shorted me by $5 when she handed me the change. When I looked at the receipt, it said I’d given her $30. Someone came over to audit the drawer. They said it was even. It wasn’t an actual audit. I’d know because I work in a bank. I was standing there patiently waiting and they started repeatedly telling me to “stop shouting” when I wasn’t even speaking. I feel they were attempting to get some type of rise or reaction from me, which they didn’t. I’m a professional and a very decent and educated person and this is not how I conduct myself. I returned the jeans at that moment and left the store and will Never make a purchase in there Ever again. I will also speak to all of the ladies in my neighborhood and around town about my shopping “experience” there.

A H P

Boscov's Easton PA Disappointing Service

February 3, 2025

Boscov’s, An employee Boscov’s would be better off without. On Sunday, February 2, 2025, my wife and I visited the Boscov’s at the Palmer Park Mall in Easton, PA to look for a purse for my wife’s birthday. After finding a purse that she liked, we walked over to look at some dress suit separates in the women’s department. As she was trying to make her selections, store closing announcements began, alerting us to the fact that the store would be closing in 15 minutes. She tried on the two or three jackets she found in her size and the “10-minute” store closing announcement was made so I took the items she wanted to purchase and headed to the register that was 20 feet around the corner. A friendly young lady helped me to purchase the three items totaling $174.97 (From my receipt: 278346 02/02/2025 17:51 REG SALE STORE 65 REG 2178 TRANS 41280 V18.10.08). I poked my head around the corner from the register to let my wife know that I had completed the transaction and she asked me if I had purchased both blouses that she had been looking at from the rack. Realizing that I had misunderstood, I told her that I had only purchased one style of blouse so she turned around to take the other blouse off the rack.

While I was confirming which blouse I had paid for already, a clerk who didn’t know the circumstances, yelled at my wife in a shocking tone that she needed to take her purchase to the register immediately. Shocked by how she was treated, my wife froze and I could see how upset she was by the treatment. I took the additional blouse to the same register that I had just been at a minute earlier and the bully employee came over to process the transaction aside of the lovely young lady who had just assisted me. The cashier who I was so unfortunate to encounter on Sunday evening sighed as she violently punched the register keys. I swiped my Boscov’s credit card and to get me to authorize the amount on the credit card device, she barked, “It’s waiting for you!” I authorized the amount and almost immediately she again barked to have me sign, “It’s waiting for you!” I don’t recall her thanking me (From my receipt: 256392 02/02/2025 17:53 REG SALE STORE 65 REG 2178 TRANS 41298 V18.10.09). My immediate reaction was that if this employee is so unappreciative that I am a Boscov’s customer, then perhaps she shouldn’t be employed by Boscov’s. I was so upset by how this angry woman had treated my wife and me that I asked my wife to wait for me in the car as I headed upstairs to Customer Service to request to speak with a store manager. I was told that “Heather” would be on her way to speak with me. Heather (department manager?) came up to speak with me and was extremely apologetic for the actions of the employee and how my wife and I had been treated. She assured me that she knew which employee had been involved and would follow up to report the behavior. Heather and the first cashier I worked with are employees that Boscov’s should be very proud to employ. In my opinion, any employee who treats two people the way that my wife and I were treated by second employee really doesn’t appreciate Boscov’s customers or being employed by Boscov’s. If I were not purchasing items that my wife had selected as part of her birthday gift, I would have immediately returned the nearly $300 worth of merchandise that I had purchased in the preceding 15 minutes. I hope that store management or the corporate office will follow up with this employee. I know that it is difficult to find good employees in today’s labor market but this is well beyond a bad employee. There is no doubt in my mind that she will continue to harm the Boscov’s brand. Please contact me if you need any further information.

E B

Boscov's Advertising Issue

October 17, 2024

Boscov’s, Your constant bombardment of my email account is staggering.I complained to Google and get nowhere. Once aweek is ok not 10 times a day. I am about to rip our Boscov’s credit card to pieces.

M J R

seller couldn't find my credit card in the system for refund

November 19, 2023

complaint is regarding customer service at the Shoe Department at Erie Local Boscov’s store. On Nov.18th2023 at 9:15 ET sales person, Lou /she didn’t have a store ID on her, but I think I spelled her name right/, couldn’t assist me with the return, order #62116279 and complained she couldn’t find my credit card in Boscov’s system!?…… She asked me a few times to show the receipt, and I did. She told me multiple times to enter my cc to all Boscov’s machines on the twp ends of the desk. I did. And it still didn’t go through…..Finally, she left a line of people behind and said she couldn’t credit my card! And maybe I used a different card!!!………… I have never in my life experienced such nonexistent customer service for a store selling shoes because of seller Lou! When I asked for a Manager to help, she said there was nobody yet at the store and I could go to the front doors!!!….. Well, finally I found a real customer service associate at Man’s Clothing department and she credited my credit card within a minute. I always loved Boscovs”s. I think Boscov’s business is 5+ /five plus/ stars. But because of Lou, I rated it today minus 1 star. Hopefully, the Management of Boscovs LLC will find it helpful for the best of the business. Thanks

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