Kohls Corporate Office Headquarters

Kohls Corporate Office Headquarters

Kohl’s Address:

N56 W17000 Ridgewood Drive

Menomonee Falls, WI 53051 USA

Corporate Phone Number: 1-262-703-7000

Fax Number: 1-262-703-6143

Customer Service Number: 1-866-887-8884

Email: n/a


  • Dear Corporate Office: You have a toxic manager at your Exton, PA location. I have reported what I witnessed to Casey Loehr your store manager. I do hope the situation will be resolved. Your employees do not deserve to be treated so poorly by management.

  • My husband bought my engagement ring and wedding band at a kohl's store in Texas a year ago when he was told that BOTH rings were white gold and diamonds. Since then, we have recently been married in July and in August the wedding band started to turn my finger green. We had both rings checked by a jeweler to find out that the wedding band is not white gold and diamonds, but instead silver plated brass and cubic zirconium. Since we have discovered this we have been to a store TWICE, called customer service TWICE, only to be told that corporate is the only one who can refund us is the corporate office. When the rings were bought he applied and used your kohl's card and that is the ONLY charge on the account. No, he doesn't have a recent, its been a year and he didn't think there was anything wrong. No, he doesn't have his card, no one sent him one. We have a statement of the charge on the kohl's card of the amount that was charged to the kohl's card that he paid off right away. That being said we have called corporate THREE times only to get the run around. Selling something to someone saying, "its diamonds" and it not being diamonds is AGAINST THE LAW! YOU WILL make this right, and we WILL get a refund. We do not want to involve the authorities, but if you do not make this right YOU will be forcing us to!

  • Dear Corporate Office: I sure hope you can help me. I don't know where else to go. I worked at Kohl's from 2010-2015 and I would like very much to work there again, I have had my phone interview and they need to set up my orientation date, unfortunately I have my e-mail under Kohl's website so I do not have spam and they keep telling me they sent it to my spam folder and I can't find it any where.They said they sent it through and for look for it in my spam folder. I am desperate to get my job back and I know they want me back as well. My Associate # when I worked before is 2096801. Sincerely Flora Neff

  • Hey Kohls,
    I'm wondering why you are not carrying any "My Pillow" products? I don't think you have any bussiness getting involved in politics! I wanted to let you know my household and many others I know will not longer shop at your store! You have helped to cover the election fraud and are part of the problem! I am calling and canceling my 30 years of being a Kohl's customer. BTW, your clothing sucks anymore.Very low quality and you have the same old thing every year! Where does your stuff come from, China?

  • I am really disappointed that Kohl's decided to ban My Pillow from their product line because they did not like the owner support of our, then, President of the United States. I wonder if Kohl's really looks at all it's vendors to make sure they align with their political views, integrity of manufacturing practices, personal beliefs…. I think this is one more example of Cancel Culture creeping into all of our lives. I WILL be cancelling my Kohl's credit card and WILL find somewhere else to spend my $$. Also, ordered My Pillow direct from company anyway…cutting out the Kohl's middle man.

  • So disappointed Kohls is joining the "cancel culture" that is pervading our country. I am one person that will no longer shop at your establishment.

  • We have been members of Kohls for many years ,family friends,church members ets.
    Since Kohls chose to go against conservatives like Mike Lindell from my pillow and taking his products off their shelves we will no longer shop their stores and pass the word along.
    I will cut up my credit card and send it back to them and shop elsewhere
    Kohls chooses to follow the left and we will ho longer support them

  • sending my cut up card back. Cancel Culture at it's finest. My pillow pulled from shelves. At least his product is made in the USA and where is the majority of Kohl's? Goodbye.

  • Just a thought for next holiday season (2021). In the past month I received 200 in Kohl's Cash. I've completed my shopping and don't usually buy things just because I have KC to spend. It would be great if you teamed up with local or national charities and placed bins/boxes at the store entrances for toys and clothing for the needy. I could shop using my KC and help the community

  • I bought 2 fitbit versa watches from kohls on Thanksgiving day online and never received my kohls cash of $90. I was just told since the date has expired I will not be able to get another one. I spend a lot of money with this store buying for my family, because every bit helps when there is only one person working. There need to be an unlimited time period to use your kohls cash. In this case it really wouldn't matter for me since I never received mines, I am very disappointed in Kohls for not being able to honor my request, because the time period has passed.

  • I would like to make you aware of a situation at the Hillsborough, NJ Kohl's (store #478). The HR policy regarding breaks and meal periods is being applied in a discriminatory manner. This has been going on for the past several months and I have finally reached my breaking point.

    If someone works an 8 hour shift at this location, he/she is supposed to get 2 15-minute paid breaks and 1 30-minute unpaid break. Now why is it that when I do an 8-hour shift at this location, I have only gotten a 30-minute meal break at a minimum? It's not ethical that two associates who each work an 8-hour shift get treated differently with respect to meal and break periods. I know there are laws for minors regarding meal and break periods but that is not what I am complaining about.

    I really hope this situation gets addressed.

  • Customer in Virginia
    I am trying to reach Corporate Customer Service, as I had an unsatisfactory response from the store. Trying to find the phone number for Corporate Hdqtrs is a frustrating experience; the numbers listed take me to Kohls.com Hdqtrs, which can do nothing about a store purchase; I have tried 3 numbers and end up at kohls.com or ecorphdqtrs. Every on-line search takes me to the same dead end. No wonder I am seeing such negative reviews on all the on-line reviews.

  • I recently worked at store in Marlboro NJ -as a seasonal hire. I was hired as a POS – which meant working at the register- on my third day a got a new supervisor – it appears she did not like me – I was sent to the store room were I had to unload and open boxes – I don't mind a little work but I am 62 years old – the work was to much for me – so I was forced to resign – I thing they were unfair – the supervisor was rude

  • I recently moved back to Augusta GA and am shocked at the condition of the Augusta Kohl's store. For the past several months I kept hearing it is because of Christmas and after Christmas returns/sales that has caused the chaos that is abound in this store. As soon as you walk in, the ladies active wear section is a big pile of pants on a table. Nothing folded…nothing stacked neatly and sorted in sizes!! This went on for several weeks!! It is a madhouse and creates an unpleasant shopping experience and even more unpleasant staff!!! And for those expectant mothers…Good Luck in finding anything there!! Does corporate ever visit stores to make sure they are properly managed??? I believed what I was told about the after Christmas chaos until a recent visit to Kohl's in Myrtle Beach, SC. Their store was a pleasure to shop in!! So organized and eye appealing!! Friendly staff!!

  • i have been fighting with kohls to credit my kohls charge card since 12/30. after more than 4 hours on the phone with them, here i am with my money still floating around in a cloud somewhere. this is ridiculous to say the least. took them 7 seconds to take that money off my charge, should be that simple to put it back on. i pay my bill, theres no need to TAKE money from me!!!!

  • I have had several issues with the online department- I received some stools that were damaged that I ordered online and then picked up in the store. The online department refused to pick them up and send new ones because it was a store pickup. I was transferred several times, talked to 4 different people and basically was told I needed to take the already assembled items (4 barstools) back to the store- now I am stuck dragging the damaged items which are too big to fit in a car back to a store that I will not be able to replace them at. Very poor business-terrible customer service and frankly a waist of 3 hours of my time so far. I was willing to accept a discount on the damaged goods so that I didnt have to go through all the extra trouble but since that was not an option, now they can have the boxless random pieces of junk back so they can throw them away because they will not be able to resell them in that condition. Unbelievable!!!!!

  • I bought a candle at your store in Port Orange Florida. It was a Sonoma Balsam Fir with three wicks. It was burning normally when it exploded and the bottom broke off and it was a huge fire. It ruined my coffee table and the two towels that I had to use to put the fire out. Thank god nothing else caught on fire and I was right there in the same room. What can I do about this, I have the container and the bottom with the upc code on it.

  • I think your Kohl's Cash is a scam. I do not believe that there should be a deadline on the Kohl's Cash. We shop in your store and spend our money in your store to earn that cash and then we can't even use it when we want and if we miss the deadline, then its no good. WE EARNED THAT CASH. Many of us on facebook have been discussing this and lots of other people agree with your tactics.

  • The managers/supervisors at the Kohls in Chgo, IL on Elston Ave are by far the rudest and unprofessional people to deal with. They roll their eyes when dealing with customers, they are not nice to their employee. The employees at the customer service, not all of them, but, the younger ones, use foul language in the presence of customers. I hear their employees complaining that the training is awful. I spoke with one of them, and this individual was frustrated because he/she was trying to provide great customer service but, couldn't because of the lack of training. Kohl's doesn't train their employees, they are just thrown in and left on their own.

  • I am sorry for all of your bad experiences, however it seems to me that every store is different and certainly every state. We would NEVER treat our customers like that at my store in Minnesota. I haven't been working there long, but it's a great store with WELL TRAINED employees. I can't speak for all stores, just what I know from my own. I am very sorry you all had such rude people helping or not helping you at the stores you've visited in your prospective states. I hope you'll visit a store in another state if you ever get the chance and let us change your minds. Good day to you all. Again I am very sorry!

  • I'm sorry but some young people who have no life experience don't know the meaning of the words "customer service". They are just trying to hold on to their jobs by doing what they are told. The people telling them what to do don't know what they are doing either. They can bring down a good company; the problem is at the top.
    Once those who built the business retire, the new batch doesn't know what it takes to run it!

  • Kohl's Call Center Dallas, Texas
    If you are a real call center professional, please save yourself time and don't accept the interview. This call center a mecca of unprofessionalism, from HR to the staff! Perhaps that's why only 9% of its revenue was from the e-commerce side of the business last year. With this type of environment and unprofessionalism, no wonder the ship seems to be sinking for Kohl's. Fix it or continue to go down this horrible path.

  • I was in one of your stores today and I went up to a Vietnam Veteran to Thank him for his service and shook his hand and gave him a card that says "Thank You for Your Service" — there is no personal message — no solicitation or any political statement. I was told by the store manager Mr Tom that I could not "solicit" in the store. I showed him the card and explained what it was and he stated "I do not care and if you do it again you be removed from the store forever". WHISKEY TANGO FOXTROT — HOW DARE THIS COMPANY AND THAT MANAGER. IT WAS BAD ENOUGH WE TREATED OUR VIETNAM VETERANS LIKE WE DID 40+ YEARS AGO BUT TO STILL BE LIKE THAT IS JUST PLAIN ABSURD.

    • Sounds like the Owasso, Ok store Manager. This guy needs some damn manners treating his employees the way he does. If he keeps it up he may be looking for another job!! Kohl's CEO makes 8 plus million a year and you think you are something special running this POS store.

  • 3 times I have done online orders and even though I get an email days in advance saying item is ready for pickup it is never ready for pickup. I am wasting away my lunch today in the meriville Indiana location. Because either they can't find the product or no one pulled them. Order said it was ready Wednesday and clearly they do not know how to do their job in this store or Michigan city Indiana.

  • My daughter bought her father two coats from Kohl's in Phila. and one fit and the other one I took back with the receipt. The coat was $29.99. They would not give me money back even with a receipt, but gave me $23.99 in a cash card to be used in the store, they took off $6.00 as a Trans. disc whatever the heck that is. so they will never see me in their store again.
    and I will be telling everyone I know about it /all of the Senior Centers That $ 6.00 should have been given back to me since I had the receipt.

    • That trans disc was probably your senior discount.or any discount your daughter had If you look on your receipt, you got back EXACTLY what you paid out of pocket. You people always complain that we are ripping you off. Just read your receipt!!!!!!!

    • Hey, Anonymous, April 2 – Make your receipts READABLE; how about that? Train your employees to explain things with respect and compassion. The real rip-off is in customer service; we are being ripped off in respect to good will and positive experience! – If you mean Transaction Discount, SAY SO! Explain yourself, OK?
      You guys have a corporate ATTITUDE problem.

  • I was at your Delavan store (#0484) and was in the JR. Dept. I am part Handicap and to say the least there were no chairs or stool to sit on. I had to lean on the wall and almost fell three times and there was no one to call (I tried) it took me 20 min. to get a pair of jeans off, I would think that even being the JR. Dept. there would be a place to sit. Again to say the least it was not a good day at the store for me. I did tell someone, don't know if it did any good.

  • It sounds like you are an insider, not. Learn how to write in English before you post. While you are at; learn about loss prevention.

  • I am hearing of this more and more often. I wonder if the Loss Preention personnel are receiving bonses for getting rid of employees. People are not going to shop at places that abuse their employees…I heard where a Loss Prevention person told some one that "if noone told me not to murder someone and I did it, does it make it right" Comparing murder to an honest mistake (no stealing involved) ……………… This is the type of employee Kohls want to represent them, to bully people with their power…. Maybe someone should policy the Loss Prevention people …… instead of the hardworking person who made a mistake…and was honest about it… Shame on you Kohls…….

    • I had a friend of mine that works with calls unfortunately he has seizures now because loss prevention scared him so bad he's paranoid and won't leave his house good job calls way to go morons

  • Kohls is having a problem at the Gilroy, California store and it is due to there Loss Prevention person. Who is looking at what the employees own(cell phones, cars, purses, clothes)and catagoring them as" if they have all these nice things what are they doing working at kolhs. They are stealing," and he is harasing the employees. This Loss Prevention person is being unfair to the employees, and it can result into a Law Suit, if someone doesn't look into this Los Prevention Employee.

    • he is now living in Mobile, Alabama and Louisville Kentucky from what I hear…… A "Bully " is not acceptable at any level at any company, in Mobile, Louisville and or Gillroy….. lets develop plan and actions…… find out the bonus plan….# of people let go, was a purchase discussed….threats made, persons allow to discuss, or simply told out/ video and tape made by disinterested party when dismissed … understand other employee fearful of the LP personnel and must go along…. lets complile give corp opportunity to address if not, then to media…talk tonight

  • {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}