Reach Kohls Corporate Office 

Kohls, Missing package. If I could give a half a star I would. Never received the second item on my order. No one is responding and telling me anything. Only response I’m getting is In Transit To next facility arriving late. I was lied to about receiving it on Saturday, October 19th. Guess I’ll be contacting them to find BBB to file a formal complaint. Between Amazon and now Kohls I’m fed up with online shopping. The Macedonia, Ohio store looks worse than a thrift store with no rhyme or reason to the organization of items. I used to love shopping at the Kohls physical store and online.

Kohls, Horrible Return Process. The new register setup is horrible. It used to be nice when you had a return and went to 1 location. Now, you force people to waste time waiting in a line that people are purchasing items, to return items. There has to be a better solution. Some people go to return items on their lunch break, but they lose 30 minutes waiting for the 20 people in front of you that are buying items. Let’s change this back to a better process for all people.

Kohls, After being a customer for 20 years my charge account was closed due to Kohls having my birthday information incorrect. I was told by a manager in the customer service department that they mailed me a letter and I did not receive it nor reply to it. My complaint not only that my account was closed without my knowledge but that it took me 4 phone calls and 6 people to get the reason my account was closed. I was hung up on 2 times while attempting to be transferred. I was told 1. My account was closed because I had not used the card in the past 6 months (No, I used it in August 2024) 2. Account was closed because I don’t charge to it once a month (Is this a policy?) 3. I have past due balances and past due payments on my account. (No, never is 20 years was I late 1 time, always paid balance in full, when I called it stated my balance due was 0 and when I looked at my online account, the balance is 0. Clearly, customer service needs more training.

Kohls, Change in Kohls stores. I am a long time shopper at Kohls but am so disappointed in the stores new set up. It’s like being in a discount store. Horrible check out set up. Just wanted to return an item and got stuck in a ridiculously long line of customers trying to buy items. Terrible set-up! The stores are jammed with items that makes it hard to walk around. Even Marshalls gives more walking around room. Actually Kohls now looks like Home Goods and Marshalls!

Kohls, The service I received at the Customer Service Counter. I returned a pair of shoes on October 22nd 2024 that I had ordered on line with Kohl’s. I went to the Draper Utah Kohl’s to see if I could exchange them. The lady told me quote We do not order for you – you will have to learn to do that yourself. I thought Well that is rude. However I said nothing then when she finished the refund she handed me a receipt and a Kohls cash. I told her my my mind was else where at the moment ( it was indeed elsewhere cause I was facing a surgery the following day ) anyway when I asked her what was my total refund she told me Figure it out. I left in a state of shock that she even spoke to me like that. I called that direct Kohls on the 24th of October and spoke to a Manager by the name of Emily and told her what happened. I said this was not the first time this lady has been rude but it is the last. She asked for the date and time from the receipt and then I told Emily I was DONE with Kohls and was going to cut up my card she said quote I will talk to her – have a good day..Kohl’s does Not care whether you are a customer or not. Pretty sad if you ask me.