Keebler is a Ferrero-owned cookie, ice cream cone, and pie-crust brand with U.S. corporate correspondence handled through Ferrero U.S.A., Inc. in Parsippany, New Jersey. Consumers can call Keebler customer service at 1-800-688-3552 or use Ferrero’s official contact system for product questions, quality complaints, packaging concerns, ingredient inquiries, and other feedback.
Keebler Corporate Office Headquarters and Customer Service
- Brand: Keebler
- U.S. Corporate Company: Ferrero U.S.A., Inc.
- Parent Organization: Ferrero Group
- Keebler Corporate Address: Ferrero U.S.A., Inc., 7 Sylvan Way, 4th Floor, Parsippany, NJ 07054, USA
- Keebler Customer Service Phone Number: 1-800-688-3552
- Keebler Corporate Phone Number: Ferrero does not currently publish a separate verified Keebler headquarters switchboard.
- Keebler Customer Service Email: Keebler does not publish a verified general consumer email address. Use the official Ferrero contact system.
- Official Keebler Website: Keebler.com
- Official Contact Page: Ferrero and Keebler Consumer Contact
- Keebler Product FAQs: Keebler FAQs
- Keebler Products: Keebler Cookies, Cones and Pie Crusts
- Where to Buy: Keebler Where to Buy
- Ferrero Corporate Website: Ferrero North America
- Careers: Ferrero Careers
- Company Status: Keebler is a brand within Ferrero’s privately held sweet-packaged food business.
Is Keebler Headquartered in Parsippany, New Jersey?
Keebler is no longer operated as an independently headquartered public company. The brand is owned within the Ferrero organization, and Keebler’s website is operated by Ferrero U.S.A., Inc.
Ferrero publishes the following address for U.S. corporate and website-related correspondence:
Ferrero U.S.A., Inc.
7 Sylvan Way
4th Floor
Parsippany, NJ 07054
USA
This is a corporate office rather than a Keebler factory, retail store, product-return center, or consumer pickup location. Do not mail cookies, cones, pie crusts, damaged products, foreign material, or original purchase records to the corporate office unless Ferrero provides written instructions.
Correction to the Previously Listed Corporate Number
The previously published number 1-732-584-4700 could not be verified through current official Keebler or Ferrero resources and should not be presented as the Keebler corporate phone number.
Ferrero currently publishes 1-800-688-3552 with its U.S. contact information. Consumers should use that number or the official contact form for Keebler product questions and complaints.
Who Owns Keebler?
Ferrero acquired Keebler’s cookie, fruit-snack, ice cream cone, and pie-crust business from Kellogg Company in 2019. The acquisition also included brands and businesses such as Famous Amos, Mother’s Cookies, Murray Sugar Free Cookies, Little Brownie Bakers, and selected manufacturing facilities.
Keebler is therefore part of Ferrero’s North American portfolio, which includes cookies, chocolate, candy, frozen treats, ice cream, and other sweet-packaged food brands.
Ferrero U.S.A., Inc. operates the current Keebler website. The Ferrero organization manages Keebler’s corporate, consumer, marketing, product, legal, quality, and brand-support functions through its appropriate teams.
Choose the Correct Keebler Support Route
- Keebler cookie quality complaint: Call 1-800-688-3552 or use the official Ferrero contact page.
- Broken or crumbled cookies: Preserve the package, UPC, best-by date, manufacturing code, receipt, and photographs.
- Stale product: Keep the package and date code so the consumer-care team can identify the production information.
- Incorrect package contents: Photograph the package and contents and record where and when the product was purchased.
- Ingredient or allergen question: Review the current package first, then use the official contact process for additional clarification.
- Foreign-material concern: Stop consuming the product, preserve the product and packaging safely, and contact Keebler promptly.
- Keebler Ready Crust complaint: Identify the crust variety, package size, best-by date, manufacturing code, and nature of the defect.
- Keebler ice cream cone complaint: Identify the cone variety, packaging, date code, breakage, flavor, or quality issue.
- Where-to-buy question: Use the official Keebler Where to Buy page and check nearby retailers.
- Discontinued cookie request: Use the official consumer contact form to submit feedback. Product-return requests do not guarantee that an item will be reintroduced.
- Coupon or sample request: Review Keebler’s current FAQ and promotional channels.
- Town House, Club, Zesta, or other cracker complaint: Contact the company listed on the current package. These products are not part of Ferrero’s Keebler cookie, cone, and pie-crust business.
- Retail refund: Return to the retailer when appropriate and review the store’s return policy. Keebler does not control every retailer’s refund decision.
- Employment question: Use the official Ferrero Careers website rather than calling consumer support.
- Media inquiry: Use Ferrero North America’s media-contact route rather than the consumer phone number.
What to Have Before Contacting Keebler Customer Service
Keebler customer service may need information that identifies the product and production batch. Helpful details include:
- The full product name and flavor
- The package size
- The UPC or barcode number
- The best-by date
- The manufacturing or lot code printed on the package
- The store and city where the product was purchased
- The purchase date
- The receipt, when available
- A description of the quality, flavor, texture, packaging, or safety concern
- Clear photographs of the product and packaging
- The number of packages affected
- Whether anyone consumed the product or experienced a reaction
- The specific resolution being requested
- Any previous Keebler or Ferrero case number
Do not post your home address, personal phone number, email address, complete case number, payment information, medical records, or unredacted receipt in a public review.
How to Submit and Escalate a Keebler Complaint
- Preserve the product and package. Do not discard the UPC, best-by date, lot code, or other manufacturing information.
- Contact Keebler consumer support. Call 1-800-688-3552 or use Ferrero’s official consumer contact system.
- Describe the problem clearly. Explain whether the concern involves taste, texture, breakage, packaging, ingredients, allergens, foreign material, availability, or another issue.
- Provide product codes privately. Give the UPC, best-by date, and manufacturing code through an official support channel.
- Ask for a case number. Keep the case number and the date of each telephone call or online message.
- State the requested resolution. Explain whether you are requesting a replacement, reimbursement, product investigation, ingredient clarification, or written response.
- Request escalation when necessary. Ask for supervisory or quality-assurance review if the first response does not address a significant concern.
- Use written corporate correspondence when appropriate. An unresolved company-level matter may be sent to Ferrero U.S.A., Inc., 7 Sylvan Way, 4th Floor, Parsippany, NJ 07054.
Send copies rather than original receipts, identity documents, medical records, or other irreplaceable materials. Do not mail food products, foreign material, or packaging to the corporate office unless Keebler or Ferrero provides specific handling and shipping instructions.
Keebler Broken, Crumbled, or Stale Cookie Complaints
Product-quality complaints may involve:
- Cookies arriving broken or crushed
- A package containing excessive crumbs
- Stale or unusually soft cookies
- Unexpected flavor, odor, or texture
- Insufficient filling, fudge, chips, or coating
- A package that was not properly sealed
- Fewer cookies than expected
- Damaged trays or interior packaging
- A recipe that tastes different from prior purchases
Keep the affected product and packaging. Take photographs before moving or disposing of the contents. The printed manufacturing code can help Ferrero identify when and where the product was produced.
If multiple packages have the same problem, retain the production information from each package because products purchased together may not always come from the same batch.
Keebler Ingredient and Allergen Questions
Keebler’s official FAQ instructs consumers to check the current package for the most recent ingredient and allergen information. Recipes, suppliers, manufacturing lines, and package statements can change, so older website descriptions or prior packages should not replace the label on the product being consumed.
Consumers with allergies should review:
- The ingredient list
- The Contains statement
- Any shared-equipment or facility advisory
- The exact product variety and package size
- The current best-by and manufacturing information
Do not consume a product when the packaging or ingredient statement does not provide the information required to make a safe decision.
For a suspected allergic reaction or urgent medical concern, seek appropriate medical assistance. Customer service cannot diagnose or treat a medical condition.
Keebler Foreign-Material and Food-Safety Complaints
If a Keebler product appears contaminated or contains unexpected material:
- Stop consuming the product.
- Keep the product and original packaging in a secure location.
- Record the UPC, best-by date, and manufacturing code.
- Take clear photographs.
- Contact Keebler customer service promptly.
- Follow any handling or shipping instructions provided by Ferrero.
- Seek appropriate medical help if anyone may be injured or ill.
Do not send the product to headquarters without instructions. The consumer-care or quality team may provide special packaging, preservation, or shipment requirements.
Keebler Recipe Changes and Discontinued Products
Consumers sometimes report that a familiar cookie tastes different or request the return of a discontinued product. Keebler’s official FAQ states that recipes may be updated and that some varieties are periodically discontinued as the product line changes.
For example, Keebler explains that Vienna Fingers received a recipe update intended to change the cookie’s crispness, flavor, texture, and amount of creme filling.
A consumer can submit feedback about:
- Recipe changes
- Reduced or changed filling
- Different fudge or chocolate flavor
- Changed texture
- Packaging redesigns
- Discontinued varieties
- Requests to restore older products
Submitting a request does not guarantee that a recipe will be reversed or a discontinued product will return, but documented consumer feedback may be reviewed by the brand team.
Who Handles Former Keebler Crackers?
Ferrero’s official Keebler FAQ states that Ferrero is dedicated to Keebler cookies, cones, and pie crusts. It does not handle the former Keebler cracker and sandwich-cracker portfolio.
Products frequently confused with the current Keebler portfolio include:
- Town House Crackers
- Club Crackers
- Zesta Saltine Crackers
- Toasteds Crackers
- Sandwich crackers
- Former Keebler savory snacks
For the correct complaint route, check the current package for the manufacturer, website, and consumer-support number. Do not use Ferrero’s Keebler support for a cracker product that is owned or produced by another company.
Keebler Factory Locations
Ferrero has publicly identified Keebler manufacturing operations at its facility on 110th Street in Chicago, Illinois. Ferrero also operates a larger North American network of manufacturing plants, warehouses, distribution centers, research facilities, and corporate offices.
Keebler does not publish a consumer-facing directory showing which factory produces each cookie, cone, or pie crust. The manufacturing code printed on a package is the best starting point for a product-specific factory or batch investigation.
Factories are not customer-service centers or public tour locations unless Ferrero specifically announces otherwise. Do not visit a manufacturing facility to return a product, file a complaint, seek employment assistance, or request corporate records.
About Keebler
Keebler traces its history to 1853, when Godfrey Keebler opened a bakery in Philadelphia. The business later became part of a national bakery network and adopted the Keebler name nationally.
The Keebler Elves and Hollow Tree became central parts of the brand’s advertising identity. Keebler remains known for cookie brands and varieties such as:
- Fudge Stripes
- E.L. Fudge
- Chips Deluxe
- Sandies
- Vienna Fingers
- Fudge Sticks
- Fudge Grahams
- Coconut Dreams
- Sugar Wafers
- Ready Crust pie crusts
- Ice cream cones
Ferrero acquired Keebler’s cookie and related businesses in 2019. The acquisition expanded Ferrero’s presence beyond chocolate and candy into cookies, pie crusts, ice cream cones, and other sweet packaged foods.
Keebler Competitors
Keebler competes in the cookie and sweet-snack market with brands operated by Mondelez International, Campbell’s, Ferrero-affiliated businesses, Hostess, McKee Foods, private-label manufacturers, regional bakeries, and other packaged-food companies.
Prominent competing cookie and snack brands include Oreo, Chips Ahoy, Nutter Butter, Pepperidge Farm, Milano, Famous Amos, Mother’s Cookies, Little Debbie, Entenmann’s, and store-brand cookies.
Keebler differentiates itself through its long history, recognizable elves and Hollow Tree branding, fudge-coated cookies, sandwich cookies, shortbread varieties, pie crusts, cones, and broad retail distribution.
Related Food and Snack Corporate Office Resources
Keebler Reviews and Complaints
Keebler reviews on this page may address cookie flavor, broken products, excessive crumbs, recipe changes, ingredients, packaging, discontinued varieties, cones, pie crusts, consumer-service responses, or product availability.
Reviews about Town House, Club, Zesta, and other former Keebler crackers should identify the manufacturer shown on the current package. Those products are not part of Ferrero’s present Keebler cookie, cone, and pie-crust portfolio.
One complaint about one product or package does not establish that every product or manufacturing batch has the same issue. Readers should provide the product name, purchase date, retailer, and general nature of the concern while keeping private product codes and personal information out of public comments.
Frequently Asked Questions About Keebler Headquarters
Where is the Keebler corporate office?
Keebler corporate correspondence is handled through Ferrero U.S.A., Inc., 7 Sylvan Way, 4th Floor, Parsippany, NJ 07054.
What is the Keebler customer service phone number?
Keebler and Ferrero consumer inquiries can be submitted by calling 1-800-688-3552 or using Ferrero’s official contact page.
Does Keebler have a customer service email address?
Keebler does not currently publish a verified general customer-service email address. Consumers should use the official Ferrero contact form to create a written record of their inquiry.
Is 1-732-584-4700 the Keebler corporate number?
That number could not be verified through current official Keebler or Ferrero resources and should not be relied upon as the current Keebler headquarters number.
Who owns Keebler?
Keebler is part of Ferrero’s North American sweet-packaged food portfolio. Ferrero acquired Keebler’s cookie and related businesses from Kellogg Company in 2019.
Does Ferrero own Keebler crackers?
Ferrero owns the Keebler cookie, cone, and pie-crust business. Former Keebler crackers and sandwich crackers are handled separately. Check the current package for the correct manufacturer and support information.
Where are Keebler cookies manufactured?
Ferrero has confirmed Keebler manufacturing operations at its facility on 110th Street in Chicago. Individual package codes may identify additional production details for a specific item.
How do I complain about broken Keebler cookies?
Keep the product and packaging, photograph the damage, record the UPC, best-by date, and manufacturing code, and call 1-800-688-3552 or use Ferrero’s contact form.
How do I request the return of a discontinued Keebler cookie?
Submit the request through the official consumer contact system. Keebler reviews consumer feedback, but a request does not guarantee that a discontinued product will return.
Can I send a damaged product to Keebler headquarters?
Do not mail a product to the corporate office unless Keebler or Ferrero provides specific shipping and handling instructions.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, verified contact resources, complaint guidance, company information, and an independent platform for reader reviews. Information is periodically reviewed against official brand websites, corporate resources, product-support pages, and current company announcements.
Page Update Note
This Keebler corporate-office page was reviewed and updated in August 2026. The Ferrero ownership, Parsippany address, customer-service number, contact process, product scope, cracker-brand distinction, factory information, image details, and related COH links were checked against current Keebler and Ferrero resources.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Keebler, Ferrero U.S.A., Inc., Ferrero Group, Kellogg’s, Kellanova, Mars, or any related company. This page is provided for informational purposes and as an independent platform for customer reviews, complaints, compliments, ratings, and feedback. Product ownership, recipes, availability, contact routes, and corporate information may change.
Keebler Corporate Office Complaints, Reviews, and Feedback
Share your experience with Keebler in the comments below. Reviews may address cookies, cones, pie crusts, product quality, broken items, taste, texture, ingredients, packaging, recipe changes, discontinued products, availability, or Keebler customer service.
Please identify the exact product involved and avoid publishing home addresses, telephone numbers, email addresses, complete manufacturing codes, medical records, or other private information.
