Reach Harley Davidson Corporate Office 

Harley Davidson, 1 Star does not represent the depth to which Jochen Zeitz has brought this once great company. Where is the zero Star choice? The woke CEO/President, Mr Jochen, has brought what was once a great American Motorcycle Company to the brink of disaster. Where are the Stockholders? …Hello? …Are You Awake or are you Woke wanting to be Broke as well? I will never buy a Harley Davidson due to this and I will tell the hundreds of Motorcycle riders I know to do the same. ‘Go Woke …Go Broke!!!’

Harley Davidson, I own a 2017 FLHTK, I ride a lot out of what ever I own, to date I have replaced the Motor with a 131 crate, upgraded the Boom Box, added the WHIM, bought the Sena HD branded 50S duel pack to name a few. I am stationed in Germany, most of what I mentioned I order online, what really ticks me off, having spent all that cash to upgrade all of my audio system to get a full experience (because you HD branded the Sena shit) you jumped ship to CARDO and left your customers in the dust. I have a bad Sena 50S headset and was completely given the run around, I was willing to upgrade to the CARDO, that’s when I found out you all said no to all of us that spent thousands on Sena. I hope for everyones sake you have a plan to provide Updates to the WHIM so people that spent all their hard earned cash can by non branded Sena devices that will be fully functional, as for me, I will likely take a huge loss and switch brands after all the years I’ve dumped money into Harley only to get screwed again. If your thought was that people will purchase a 2024 to get the new system let me just say this, this isn’t like getting the latest iPhone, nuff said.

Dear Harley Davidson, There is only one way to tell this, and that is straight up with no bull. Please pull your head out of your *****., Stock holders please help get rid of the worthless CEO and board of directors and help get Harley Davidson back to it’s roots and back to servicing the people that made the company what it is. Get these joke peices of !!!!!!! out of the control of Harley Davidson and get it back to the type of company that made it great. Show these woke jokers the door before they totally destroy what is left.

Dear Harley-Davidson Customer Care,

I am writing to express my deep dissatisfaction and disappointment with the experience I have had with Riverside Harley, where I purchased a new 2022 Road Glide Apex Special on Friday, October 27, 2023. I have been a loyal Harley-Davidson customer for many years, and this recent experience has left me feeling frustrated and let down.

To provide some context, my ordeal began when my 2023 Road Glide, purchased in April 2023, was stolen from my residence and subsequently totaled. I contacted my previous sales representative, Keishwan, to inform him of this unfortunate incident. He assured me that Harley-Davidson would offer me a discount of $1,000 on my next purchase. Encouraged by this, I decided to settle my claim for the stolen bike and head to Riverside Harley to acquire a new one. My sales representatives for the purchase of the 2022 Road Glide Apex Special were Seth and Richard. The situation took a turn for the worse when I interacted with Richard. He appeared to be more interested in pushing the sale rather than showing any understanding or compassion for the loss of my previous bike. Despite the $1,000 discount promise from Keishwan, Richard refused to honor it or engage in any meaningful negotiations. Consequently, I ended up purchasing the new bike at a significantly higher price than I had initially intended. My concerns deepened when I completed the paperwork, rang the bell, and received the key fob to power up the bike. I immediately noticed several issues, including battery problems, low tire pressure, and an illuminated gas light. Seth, my sales representative, attempted to release the bike to me despite these safety concerns. However, I insisted that it was not safe to ride the bike in that condition and decided to leave it overnight, planning to pick it up the next day when it would be in proper working order. On Saturday, October 28, 2023, I retrieved the bike from Riverside Harley and rode it for a few days without incident. However, on November 2, 2023, the bike suddenly lost power and would not exceed a speed of 50mph. Concerned about this issue, I promptly returned the bike to Riverside Harley for assessment. I have since been trying to get updates on the status of my bike but have only received vague responses, with the staff repeatedly stating that they are “working on it.” This lack of transparency and professionalism in dealing with customer issues has left me deeply frustrated. I purchased a new motorcycle from Harley-Davidson with the expectation that it would be in safe, fully operational condition. The bike I received was not up to the standards that I associate with the Harley-Davidson brand. In light of the numerous issues I have encountered with the purchase and the ongoing problems with the motorcycle’s performance, I kindly request that you take immediate action to address this matter. I believe that a fair resolution would be to prorate my bill or provide a refund for the purchase, given that I have not received the product in the condition I paid for. I remain a loyal Harley-Davidson enthusiast and would like to continue being a part of the Harley-Davidson family. I hope that you can rectify this situation promptly and restore my faith in the brand. I eagerly await your response and a resolution to this matter. Thank you for your prompt attention to my concerns.

Continued issue11/13/2023

Dear Harley-Davidson Customer Care,

I am writing to you to express my ongoing disappointment with the handling of my recent experiences at Riverside Harley, specifically regarding the purchase and subsequent issues I’ve encountered with the 2022 Road Glide Apex Special. While I had initially hoped for a swift and satisfactory resolution, the series of events since the bike’s pickup on November 7th has left me even more dissatisfied. Before I picked up the bike, I was contacted several times by representatives on behalf of Harley regarding a survey I had submitted detailing a poor experience. These calls were unsettling, particularly as they detailed how my survey responses affected the commission bonuses of the representatives involved. I found this approach unprofessional and felt pressured to alter my responses on a subsequent survey. This manner of handling customer feedback further exacerbated my concerns.

Upon picking up the bike, I was assured by the service representative, Richard, that the issue had been rectified. They meticulously inspected the bike, performed an ECM flash, and reconnected all the connections within the wire harness. While they couldn’t pinpoint the specific loose wire, the bike seemed to operate correctly after their thorough examination. However, my optimism was short-lived, as on November 10th, the bike began exhibiting the same issues during a ride, prompting me to return to Riverside Harley the following day, November 11th. At this point, I insisted on speaking solely with the general manager, Mike G. During our conversation, I emphasized the extent of my dissatisfaction with Riverside Harley’s service. I even contemplated seeking a new bike from a different location due to the persisting problems. Mike G. expressed regret for the inconvenience and urged me not to resort to purchasing from another dealership. He requested an opportunity to rectify the situation, promising to take action to make amends and ensure a satisfactory resolution.

I remain committed to the Harley-Davidson brand and wish to maintain my loyalty. However, the repeated issues with the bike and the subsequent service experiences have tested my faith in the brand and its associated dealerships. I am hopeful that through your intervention and the dedicated efforts of the Harley-Davidson team, we can arrive at a resolution that reinstates my confidence in the brand and the service provided.

Thank you for your immediate attention to this matter, and I eagerly await a constructive resolution.

It is a sad day when I have to write a letter conveying my disdain for what Harley-Davidson has done with its political views. I have been a Harley owner since 1973. I have always respected the brand as one of the finest bikes made in the USA. By being made in the USA, it continuously operated under our flag to stand for patriotism, God, and Country. It has been a brand that boosted a masculine essence. But lately, I have noticed the decline in the making of H-D bikes and dropping the great models to just a few. Your bikes are not all road ready. Along with the decline in customer satisfaction, you guys put the cherry on the sundae by partnering with Bud Light. That immediately took H-D to an all-time low. The masculine factor sailed right out the window, not to mention the slap in the face it gave all of the bike owners around the world. I will never patronize an H-D store ever again! I will look for private sellers when the time comes to purchase a new bike, or will I ever use your mechanics again, etc. Even wearing H-D clothing will stop because I don’t want to be associated with the Soy Boy mentality. You guys are undergoing a mass boycott. What is wrong with your CEO? So do yourselves a favor and dump Bud Light and for crap’s sake take the H-D off that can of beer! You owe every biker that has been loyal to you for their whole adult life a major apology and at least try to redeem yourself, your founders would be turning over in their graves. I hope you all will take this seriously because committing professional suicide is a shame.