BMW USA Headquarters, Cars, Motorcycles, Phone Number and Complaints 

BMW USA headquarters is located at 200 BMW Drive in Woodcliff Lake, New Jersey. BMW of North America supports BMW automobiles and BMW Motorrad motorcycles through separate dealer, roadside, connected-services and financial-support channels. Below are the current headquarters address, Customer Relations number, support hours, complaint steps, recall information and official resources.

BMW USA Headquarters and Customer Relations Information

BMW USA headquarters information for BMW automobiles and BMW Motorrad in Woodcliff Lake, New Jersey.

Where Is the BMW USA Headquarters?

BMW of North America’s headquarters is located at 200 BMW Drive in Woodcliff Lake, New Jersey. The headquarters building formerly used the address 200 Chestnut Ridge Road before the street address was officially renamed 200 BMW Drive.

BMW opened the renovated headquarters in 2025 as part of a consolidated Woodcliff Lake campus. The campus supports the national sales company, BMW Financial Services, training, engineering, vehicle administration and other corporate functions.

The headquarters is not an ordinary BMW automobile dealership or BMW Motorrad repair center. Customers needing inspections, repairs, replacement keys, warranty diagnosis or recall work should contact an authorized BMW Center or BMW Motorrad dealer.

Choose the Correct BMW Support Department

• BMW automobile questions and complaints: BMW Customer Relations at 1-800-831-1117
• BMW motorcycle questions and complaints: BMW Motorrad Customer Service at 1-800-831-1117
• Financing, leasing, payoff, title or payment questions: BMW Financial Services at 1-800-578-5000
• ConnectedDrive, Remote Door Unlock or Stolen Vehicle Recovery: 1-888-333-6118
• Automobile breakdown or roadside event: 1-800-332-4269
• Motorcycle or scooter roadside event: 1-877-680-2176
• Replacement automobile key: Contact an authorized BMW Center directly.
• Warranty or repair diagnosis: Begin with an authorized BMW automobile or motorcycle dealer.

How to Escalate a BMW Automobile Complaint

1. Begin with the BMW Center. Ask the service manager, sales manager or general manager to review the concern.
2. Request written documentation. Keep repair orders, diagnostic findings, estimates, warranty decisions, sales documents and promised completion dates.
3. Contact BMW Customer Relations. Call 1-800-831-1117, use BMW’s live chat or submit the BMW contact form.
4. Provide vehicle and dealer information. Privately provide the model, year, mileage, VIN, BMW Center name, repair dates and case history.
5. Request a case number. Record the representative’s name, the date of contact and the expected follow-up date.
6. Send written correspondence when necessary. Corporate correspondence may be addressed to BMW of North America, LLC, 200 BMW Drive, Woodcliff Lake, NJ 07677-7731.

BMW dealers are independently operated businesses. BMW Customer Relations may review a manufacturer, warranty, product or dealer concern, but it may not control every dealership decision involving pricing, used-vehicle sales, optional products or dealer-specific policies.

BMW Motorrad Customer Service and Complaints

BMW Motorrad USA supports BMW motorcycles and scooters through its dealer network and Customer Service Department.

• BMW Motorrad Customer Service: 1-800-831-1117
• BMW Motorrad Customer Service Email: Cu*************@************es.com
• BMW Motorrad Roadside Assistance: 1-877-680-2176
• BMW Motorrad Contact Page: BMW Motorrad Customer Service
• BMW Motorrad Service and Warranty: BMW Motorrad Service

For a motorcycle repair, technical problem or warranty concern, begin with an authorized BMW Motorrad dealer. Ask the dealer to document the reported condition even when it cannot duplicate the problem during the first visit.

If the matter remains unresolved, contact BMW Motorrad Customer Service with the motorcycle’s model, year, mileage, VIN, dealer information, repair-order numbers and requested resolution.

BMW Automobile Roadside Assistance

BMW Automobile Roadside Assistance can be reached at 1-800-332-4269, also written as 1-800-332-4BMW. Roadside agents are available 24 hours a day, 365 days a year.

BMW owners may also request assistance through compatible iDrive systems or the My BMW App. Eligibility, coverage duration, towing destinations, mileage limits and reimbursement terms depend on the vehicle and applicable roadside program.

BMW Motorrad Roadside Assistance

BMW Motorrad Roadside Assistance is available at 1-877-680-2176, 24 hours a day, 365 days a year.

New eligible BMW motorcycles and scooters generally receive three years of roadside protection with unlimited miles. BMW states that its New Motorcycle Limited Warranty remains separate and generally provides coverage for three years or 36,000 miles, whichever comes first. Terms, limitations and eligibility should be confirmed using the applicable warranty booklet.

BMW Financial Services Contact Information

BMW Financial Services handles financing and leasing matters separately from BMW Customer Relations.

• BMW Financial Services: 1-800-578-5000
• International Financial Services Calls: 1-614-718-6350
• BMW Financial Services Website: BMW Financial Services

Contact BMW Financial Services for account access, payments, payoff information, leasing, titles, credit reporting, end-of-lease questions and financial-service products. Do not post account or payment information in the public comments below.

BMW ConnectedDrive and BMW Assist Support

BMW Assist and ConnectedDrive support is available at 1-888-333-6118. This department handles ConnectedDrive accounts, eligible remote services, Remote Door Unlock and Stolen Vehicle Recovery requests.

Keep screenshots of error messages, subscription details, the vehicle’s software version and dates of unsuccessful service attempts. Provide account and vehicle information only through BMW’s verified support channels.

BMW Warranty, Repairs and Dealer Concerns

Warranty coverage depends on the vehicle, model year, in-service date and applicable warranty booklet. An authorized BMW Center or BMW Motorrad dealer should inspect and diagnose the vehicle before a warranty determination is made.

For an unresolved warranty concern:

• Request a complete repair order showing the reported symptoms and dealer findings.
• Ask the dealer to explain a denial or exclusion in writing.
• Keep maintenance receipts, photographs, diagnostic reports and prior repair records.
• Open a case with BMW Customer Relations and retain the case number.
• Ask whether additional manufacturer or regional review is available.

BMW Customer Relations cannot evaluate the mechanical condition of a vehicle over the telephone. A documented dealer inspection is generally necessary before BMW can review a repair or warranty dispute.

BMW Recalls and Safety Information

BMW automobile owners can enter the vehicle’s 17-character VIN in BMW’s official recall lookup. Recall repairs are performed without charge at authorized BMW Centers when the vehicle is included in the applicable campaign.

• BMW Safety and Emission Recall Lookup
• NHTSA Recall Lookup
• BMW Digital Owner’s Manuals

BMW Motorrad owners should contact an authorized motorcycle dealer or BMW Motorrad Customer Service for model-specific recall information. NHTSA’s VIN lookup can also identify federal motorcycle safety recalls.

BMW Global Headquarters in Germany

BMW AG is the publicly traded German parent company of the BMW Group. Milan Nedeljković became chairman of BMW AG’s Board of Management on May 14, 2026, succeeding Oliver Zipse.

About BMW of North America

BMW of North America began operating as BMW’s exclusive U.S. importer in 1975. Its U.S. operations include sales, marketing, distribution and support for BMW automobiles and BMW Motorrad motorcycles, along with connections to MINI, Rolls-Royce, financial services, manufacturing, technology and design businesses within the broader BMW Group.

BMW Group’s U.S. manufacturing presence includes BMW Manufacturing in South Carolina, which produces BMW Sports Activity Vehicles for domestic and international markets. Manufacturing questions should not be confused with vehicle Customer Relations or dealership support.

BMW Automobile Competitors

BMW competes in luxury, performance and electric-vehicle segments. Related corporate-office resources include:

• Mercedes-Benz USA Corporate Office
• Audi USA Corporate Office
• Lexus Corporate Office
• Tesla Corporate Office

BMW Motorrad Competitors

BMW Motorrad competes across touring, adventure, sport, roadster, heritage and electric-motorcycle categories. Related corporate-office resources include:

• Harley-Davidson Corporate Office
• KTM USA Corporate Office
• Kawasaki USA Corporate Office
• Yamaha USA Corporate Office

Frequently Asked Questions About BMW USA Headquarters

Where is BMW USA headquarters?

BMW of North America is headquartered at 200 BMW Drive, Woodcliff Lake, New Jersey 07677-7731.

Is BMW still headquartered at 300 Chestnut Ridge Road?

No. BMW of North America vacated the former headquarters at 300 Chestnut Ridge Road on December 13, 2024. Its current headquarters is at 200 BMW Drive.

What is the BMW USA phone number?

BMW Customer Relations can be reached at 1-800-831-1117. BMW does not identify this number as a Human Resources number or a separate corporate complaints department.

How do I file a complaint with BMW?

Begin with the BMW Center or BMW Motorrad dealer involved. If the matter remains unresolved, contact BMW Customer Relations at 1-800-831-1117 with the vehicle details, dealer name, repair records and requested resolution.

What is the BMW Financial Services number?

BMW Financial Services can be reached at 1-800-578-5000 for financing, leasing, payoff, title, payment and account questions.

What is the BMW automobile Roadside Assistance number?

BMW automobile Roadside Assistance is available at 1-800-332-4269, 24 hours a day.

What is the BMW Motorrad Roadside Assistance number?

BMW Motorrad Roadside Assistance is available at 1-877-680-2176, 24 hours a day.

Who is the CEO of BMW of North America?

Sebastian Mackensen is the president and CEO of BMW of North America.

Who is the global head of BMW?

Milan Nedeljković is chairman of BMW AG’s Board of Management. He assumed the position on May 14, 2026.

BMW USA Reviews and Feedback

The BMW page on CorporateOfficeHeadquarters.com does not currently have enough published reviews to establish meaningful complaint or satisfaction trends. Future reviews will reflect individual contributors’ experiences and should not be treated as verified statements about every BMW Center, motorcycle dealer, vehicle or customer interaction.

Helpful reviews may discuss BMW automobile or motorcycle performance, dealer service, warranty handling, repair delays, Financial Services, ConnectedDrive, Roadside Assistance, recall service or communication with Customer Relations.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com independently researches corporate addresses, public telephone numbers, customer-support resources, leadership information and complaint procedures. Whenever possible, details are checked against official company contact pages, corporate announcements, leadership resources and government recall tools.

Page updated: August 5, 2026. This update replaced the former 300 Chestnut Ridge Road headquarters address with 200 BMW Drive, corrected the Customer Relations and HR labels, added BMW automobile and Motorrad support, updated roadside, financial and connected-services contacts, and confirmed BMW’s current global leadership.

Disclaimer

CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with BMW of North America, LLC, BMW AG, BMW Group, BMW Motorrad USA, BMW Financial Services, MINI, Rolls-Royce Motor Cars, BMW Manufacturing, any authorized BMW Center or any BMW Motorrad dealer.

Addresses, telephone numbers, support hours, policies, warranty coverage, recall instructions, roadside benefits and department responsibilities may change. Verify important information through BMW’s official websites or the applicable warranty and financial documents.

Share Your BMW USA Review, Complaint or Comment

Have you contacted BMW USA headquarters, Customer Relations, BMW Financial Services, ConnectedDrive, Roadside Assistance, a BMW Center or a BMW Motorrad dealer? Share your experience in the comments below. Helpful reviews may include the general vehicle type, dealer location, issue category, departments contacted, approximate response time and whether the matter was resolved.