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  • Mercedes-Benz USA Corporate Office, Headquarters Address, Phone Number, and Complaints

Mercedes-Benz USA Corporate Office, Headquarters Address, Phone Number, and Complaints 

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Mercedes-Benz USA is the U.S. sales, marketing, distribution, and customer support organization for Mercedes-Benz vehicles. People often search for the Mercedes-Benz USA corporate office when they need the headquarters address, corporate phone number, dealership complaint route, warranty help, recall information, roadside assistance, financial services support, or a way to escalate an unresolved vehicle issue.

Mercedes-Benz USA Corporate Office and Headquarters Contact Information

The Mercedes-Benz USA corporate office address is useful for headquarters and company research. For most vehicle, dealership, warranty, service, recall, roadside, app, connected services, or financing issues, Mercedes-Benz USA directs customers to the appropriate support route, dealer, Roadside Assistance, Mercedes-Benz Financial Services, or recall resource first.

Mercedes-Benz USA Headquarters and Parent Company

Mercedes-Benz USA is headquartered in Sandy Springs, Georgia, in the Atlanta area. The headquarters address is One Mercedes-Benz Drive, Sandy Springs, GA 30328. Mercedes-Benz USA is part of Mercedes-Benz Group AG, the global automotive company formerly known as Daimler AG.

Mercedes-Benz has also announced plans to strengthen its North American headquarters presence in metro Atlanta by centralizing additional sales, financial services, corporate, and research-and-development functions around its Sandy Springs facility. Until Mercedes-Benz publishes a different official public headquarters address, the Sandy Springs address remains the best address to use for Mercedes-Benz USA corporate office and headquarters searches.

Choose the Correct Mercedes-Benz Support Route

  • Vehicle, account, warranty, app, or connected services help: Contact Mercedes-Benz USA Customer Care at 1-800-367-6372.
  • Roadside emergency: Call Mercedes-Benz Roadside Assistance at 1-800-367-6372, press the in-vehicle wrench or me-button when available, or use the Mercedes-Benz app.
  • Financing, leasing, payoff, title, or payment issue: Contact Mercedes-Benz Financial Services at 1-800-654-6222 or use MBFS.com.
  • Recall question: Check the Mercedes-Benz recall lookup with your VIN and contact an authorized Mercedes-Benz dealer for repair scheduling.
  • Takata airbag recall: Use the Takata Recall Hotline at 1-877-496-3691.
  • Dealership sales or service complaint: Start with the dealership general manager or service manager, then escalate to Mercedes-Benz USA Customer Care if unresolved.

What to Have Before Contacting Mercedes-Benz USA Corporate Office

  • Vehicle Identification Number (VIN)
  • Year, model, mileage, and color of the vehicle
  • Dealer name, city, and state
  • Repair order, invoice, warranty claim, or service record
  • Dates of dealership visits, calls, emails, or roadside assistance requests
  • Photos, diagnostic reports, recall notices, or warning messages when relevant
  • Finance account number or lease details if the issue involves Mercedes-Benz Financial Services
  • A short timeline and the resolution you are requesting

How to Escalate a Mercedes-Benz USA Complaint

For most complaints, start with the authorized Mercedes-Benz dealer involved. Ask for the service manager, sales manager, finance manager, or general manager depending on the issue. Dealerships are often independently operated, so the local dealer usually controls first-level decisions about sales experience, repair scheduling, loaner vehicles, service pricing, used-car condition, trade-in handling, and local staff response.

If the dealership does not resolve the issue, contact Mercedes-Benz USA Customer Care. Provide your VIN, dealer name, repair order, timeline, and previous attempts to resolve the complaint. For warranty, lemon law, defect, recall, or safety-related issues, keep every service record and written response.

If the issue involves financing, payments, payoff, title, credit reporting, lease-end charges, repossession concerns, or account access, contact Mercedes-Benz Financial Services separately because those accounts are handled through MBFS.

Recall, Safety, and Lemon Law Guidance

Mercedes-Benz owners should use the official Mercedes-Benz recall lookup or NHTSA recall lookup with the 17-character VIN to check for open recalls. Recall repairs are normally handled through an authorized Mercedes-Benz dealer. For active safety problems, do not wait for a corporate office response if the vehicle is unsafe to drive; contact the dealer, Roadside Assistance, or emergency services as appropriate.

If you believe your Mercedes-Benz has a safety defect that has not been resolved, NHTSA provides a process to file a vehicle safety complaint. If your concern involves repeated warranty repairs, a serious defect, or a possible lemon law claim, keep copies of every repair order, dealer note, email, call record, and service visit. Lemon law rights vary by state, so customers should review their state requirements and consider appropriate legal or regulatory guidance when necessary.

Dealership and Local Service Complaints

Mercedes-Benz USA works through a network of authorized dealers. A complaint about a sales visit, trade-in, repair estimate, maintenance pricing, loaner vehicle, service appointment, finance paperwork, or post-sale follow-up will often begin with the local dealership.

Mercedes-Benz USA Customer Care may help document or escalate concerns, but the local dealer may still be the party that performs the repair, reviews the invoice, schedules service, or communicates the first proposed resolution. Keep repair orders, written promises, emails, text messages, and names of dealership managers involved.

Common Reasons Customers Contact Mercedes-Benz USA Corporate Office

  • Mercedes-Benz USA headquarters address questions
  • Mercedes-Benz corporate office or Mercedes corporate office USA searches
  • Mercedes-Benz corporate phone number questions
  • Dealership sales, service, or follow-up complaints
  • Warranty disputes, repeated repairs, or lemon law concerns
  • Recall questions, VIN lookup issues, or vehicle safety concerns
  • Roadside assistance experiences
  • Mercedes-Benz app, connected services, or digital feature issues
  • Mercedes-Benz Financial Services billing, payoff, title, or lease-end questions
  • Parts availability, repair delays, loaner vehicle issues, or dealer communication problems

Scam and Fake Support Number Warning

When searching for Mercedes-Benz support, avoid unofficial phone numbers that appear in search ads, forum posts, social media comments, or third-party websites unless you can verify the number on Mercedes-Benz’s official website, your vehicle documents, MBFS.com, or your dealer’s official website.

Do not provide passwords, verification codes, full payment information, Social Security numbers, remote access, or account credentials to anyone who calls unexpectedly claiming to represent Mercedes-Benz, Mercedes-Benz Financial Services, a dealership, a recall center, or a warranty company.

Mercedes-Benz USA Reviews and Complaints

Current reader-submitted COH reviews for Mercedes-Benz USA include individual complaints about dealership buying experience, repair and maintenance pricing, post-sale follow-up, service scheduling, and vehicle repair handling. These reviews reflect individual customer experiences and may vary by dealer, vehicle model, warranty status, region, service department, and timing.

If you leave a Mercedes-Benz review below, include the dealer location, vehicle model, model year, issue type, support route used, and whether the matter involved sales, service, warranty, roadside assistance, recall, financing, or corporate escalation. Do not post private details such as full VINs, account numbers, addresses, phone numbers, or financial information.

About Mercedes-Benz USA

Mercedes-Benz USA is responsible for the distribution, marketing, and customer service of Mercedes-Benz vehicles in the United States. The company supports Mercedes-Benz passenger vehicles, Mercedes-AMG, Mercedes-Maybach, electric vehicles, connected services, owner resources, dealer support, and related customer care functions.

The Mercedes-Benz brand is associated with luxury vehicles, performance models, advanced safety systems, electric vehicles, SUVs, sedans, coupes, convertibles, and high-end ownership services. In the United States, most sales and service interactions happen through authorized Mercedes-Benz dealerships.

Competitors and Related Corporate Office Pages

Customers researching Mercedes-Benz USA corporate office information may also compare other luxury automotive headquarters pages, including BMW USA Corporate Office, Audi USA Corporate Office, Lexus Corporate Office, Porsche Corporate Office, and Volvo Corporate Office. These automakers often have similar complaint categories involving dealerships, recalls, warranty repairs, financing, roadside assistance, and corporate escalation.

Related Resources

Frequently Asked Questions About Mercedes-Benz USA Corporate Office

Where is Mercedes-Benz USA headquarters?

Mercedes-Benz USA headquarters is located at One Mercedes-Benz Drive, Sandy Springs, GA 30328, in the Atlanta area.

What is the Mercedes-Benz USA corporate phone number?

Mercedes-Benz USA lists Customer Care and general vehicle support at 1-800-367-6372, also known as 1-800-FOR-MERCEDES. This is the main public support number for vehicle and account help.

Is Mercedes-Benz USA still connected to Daimler?

Mercedes-Benz USA is part of Mercedes-Benz Group AG, which was formerly known as Daimler AG.

How do I file a complaint with Mercedes-Benz USA?

Start with the dealership manager if the complaint involves a local sales or service issue. If unresolved, contact Mercedes-Benz USA Customer Care with your VIN, dealer name, repair order, timeline, and the resolution you are requesting.

How do I contact Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services can be reached at 1-800-654-6222 for financing, leasing, payoff, title, account, and payment questions.

How do I check for a Mercedes-Benz recall?

Use the official Mercedes-Benz recall lookup or NHTSA recall lookup with your 17-character VIN. If a recall is open, contact an authorized Mercedes-Benz dealer to schedule the repair.

What should I do if my Mercedes-Benz has a safety problem?

If the vehicle is unsafe to drive, contact Roadside Assistance, the dealer, or emergency services as appropriate. For potential safety defects, use NHTSA’s safety complaint process and keep all repair records.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies. This page is designed to help readers identify the right Mercedes-Benz USA corporate office, dealership, customer care, recall, roadside assistance, or financial services route before sharing a complaint.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Mercedes-Benz USA, LLC, Mercedes-Benz Group AG, Mercedes-Benz Financial Services, or any authorized Mercedes-Benz dealer. This page is for informational purposes only. Vehicle recalls, warranty coverage, repairs, financing, lease terms, dealership policies, and safety guidance may change over time. For vehicle-specific help, use Mercedes-Benz USA, Mercedes-Benz Financial Services, NHTSA, or your authorized Mercedes-Benz dealer.

Share Your Experience

Have you contacted Mercedes-Benz USA corporate office, Customer Care, Roadside Assistance, Mercedes-Benz Financial Services, or an authorized dealer? Share your experience below. Include the dealer location, vehicle model, issue type, contact route used, and whether your complaint was resolved. Please do not post full VINs, financial account numbers, addresses, phone numbers, or other private information.

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