Contact JCPenney Corporate Office Headquarters HQ - 2022
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JCPenney Corporate Office Headquarters HQ

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JCPenney Corporate Office Headquarters HQ

J.C. Penney Company, Inc.

6501 Legacy Drive

Plano, TX 75024 USA

Corporate Phone Number: 1-972-431-1000

Fax Number: 1-972-431-1362

Customer Service Number: 1-800-709-5777

JCP.com Phone Number: 1-800-322-1189

TDD: 1-800-527-7889

Credit Card: 1-800-527-4403

Gift Registry: 1-800-527-4438

Warranty Issues: 1-800-933-7115

84 replies on “JCPenney Corporate Office Headquarters HQ”

How is it that you dare to assume the "corporate responsibility" to limit consumer access to products made well and legally in America while selling so much merchandise from China? China has long used slave labor to produce cheaper items, often of inferior quality. I do not look to corporations for my salvation. If you do not resume your business relationship with the MyPillow company, I will end my relationship with yours.

I will never shop there again. EVER. You closed my account saying it was inactive. Then will not ring up 2 items without me signing to activate it again. Reality you opened another card which I did not want and was told sign to reactivate my account. Never again. You ruined a long relationship I had with JCP. And you cannot allow someone to purchase whatever way they choose. I am very upset today over the way this was all handled. I was lied to in order to get through line with disclosing my personal information out loud to people so she could "reactivate my account in order to get my rewards" I don't shop at anywhere with rewards. Its a way to monitor people, its a hassle, Keep your merchandise. Watch me. I will never be back.

I went into JC Penney in West Covina Calfornia this morning, there was 2 sales ladies working both helping customers but never once did they acknowledge me while I stood there for 30 minutes. Then the customers that they were helping walked away with nothing in their hands, so I got tired of waiting because neither of them came over to ask me if I need help and I was prepared to spend some money to my grand-daughter's earrings and a bracelet that plus a watch for my son that he asked for (G-Shock) at this point I was angry so I called the store which it took 2 calls to get though a manager to answer, he wanted me to talk to the person that trains the sales people and I asked why because apparently she not doing her job in training this people in the first place. Supposedly he is the one that walks the floor to make sure everything is going well, not walking the floor that's for sure but where was he in all this. This is the result why all people shop on line to avoid this and normally do but I wanted to get this items right away I guess I learned my listen.

I ordered 2 sets of diamond earrings from J.C. Penney for my wife and Daughter-in-law on December 15,2017. I did this as my wife enjoys J.C. Penney while I am the one who pays for ALL her purchases. The earrings were supposed to be delivered to my house December 20-22, plenty of time for Christmas.
I called to inquire about the sets of earrings on January 2, 2018 as they NEVER ARRIVED and I had to make last minute Christmas purchases for my wife and Daughter-in-law. I was informed that the earrings HAD NEVER BEEN SENT OUT!!! Now I could have purchased those same sets at the store when I went with my wife on December 19 but expected the delivery the next day or so.
Customer service canceled the order, reordered at a slightly higher cost because my state tax went up on January 1, 2018. I also had to order with a different credit card as they would not accept the one I used for on-line purchase because of some policy (okay to use it on-line just not phone orders, what idiocy is that, but fits with what I have been dealing with at this farcical company!!!).
Got the earrings reordered then called corporate about this problem as I was upset about the stupidity. Talked to the manager of customer relations who told me that he would personally work on this. What a stupid comment!!! I just looked (Jan.5)to see when the earrings should be due and THIS ORDER HAS BEEN CANCELLED!!! SO MUCH FOR CUSTOMER SERVICE!!!
MY WIFE MAY LOVE SHOPPING WITH THEM BUT SINCE I PAY THE BILLS THIS LOUSY COMPANY HAS LOST HER AS A CUSTOMER AS I WILL NOT PUT UP WITH BEING LIED TO AND MISTREATED AS A CUSTOMER-THAT MANAGER EVEN COMMENTED ON HOW MUCH MY WIFE SPENT WITH THEM.
I AM SURE THE GRINCH WOULD DEFINITELY APPROVE OF J.C. PENNEY CUSTOMER SERVICE BUT I DO NOT!!! NO MATTER HOW MUCH MY WIFE LOVED SHOPPING HERE, HER DAYS ARE NOW FINISHED SHOPPING AT J.C. PENNEY WHILE I PAY THE BILLS!!! LOUSY CUSTOMER SERVICE LEADS TO LOSS OF BUSINESS. CANNOT WAIT FOR THIS COMPANY TO GO BANKRUPT AND CLOSE THEIR DOORS DUE TO EXTREMELY LOUSY CORPORATE CSTOMER SERVICE.

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