Reach JCPenney Corporate Office 

JCPenney, Synchrony Bank policy. The new “statement” policy of Synchrony Bank, wherein just sending a paper statement to a customer, rewards that bank with a service charge that is billed to the customer. Since Synchrony charges you, the merchant a fee for every credit transaction, they are now charging customers for sending out a paper statement. This is double dipping and I will no longer use my JCPenney credit card for purchases.

Your customer service is terrible, I will Never shop at JCPenney again. I received for my birthday a package of Stafford briefs. I love your briefs but I prefer 100% cotton briefs. The ones that I received were the blended dry cool brief. I went to JCPenney and tried to exchange them for the ones that I prefer. 3 different customer service people told be I cannot exchange anything without a receipt.

Most people when they give a birthday gift they don’t include the receipt. I have bought in the past all my pants and dress shirts from your company. Never again. I will no longer shop at your stores and I have been a loyal customer for over 40 years. With customer service like this no wonder your stores are all empty.

JCPenney, Tracking numbers for orders providing false information. “Delivered updates” on delivery items Not received. “Unable to deliver” updates when no attempt to deliver was made making the customer drive to pickup at a specific location. Then I receive a “Delivered update” on tracking for a large order the next day that was never received. When inquiring, UPS states the package was damaged and updates system to state “Customer Refused” – two incorrect status updates. I never received it to refuse it!? JCPenney customer service states they are unable to asst when the tracking number is assigned and cannot work to resolve it with UPS! What is that about?

JCPenney, I would give 0 star rating, but it does not exist on your site. I have tried several different times to order something from your website and have it delivered to one of your stores for pick-up. There has been a delivery fee added each time, so I canceled the order. Why should I have to pay a delivery fee to pick something up at one of your stores, it would be different if it were being delivered to my home. This is why your business is crashing, no customer service.

JCPenney, Women’s Dressing Room! I visited JCPenney today at Fashion Fair for purchases. I needed to try on some jeans. I was not able to locate a fitting room for women. There was only a men’s fitting room. I asked the salesperson what happened to the ladies fitting room. She told me that they closed it. In order to try on clothing, she stated I can use the men’s fitting room or go downstairs. I am a disabled person who is unable to walk the distance required. I was very disappointed with the outcome of not having a choice. This is terrible! Not providing a fitting room especially for women. Why are they accommodating certain groups of people.