Reach Out To JCPenney Corporate Office – Review and Complaints 

3/12/23

I have tried on multiple occasions to reach the Daytona Beach Store and no one answers the phone. I keep getting transferred to JCP 800- Customer Service. I have now attempted 4 times to reach the store to no avail.

Here is the situation. I have the remainder of an order that is ready for pickup. The e-mails notifying me went into my spam folder and it said today was the last day to pick up or it would be returned. I tried to call to let them know I’d like my order but just saw a notification in my spam folder (I’m guessing it is new security parameters with my new computer). I wanted to request they extend the date of my order pick up to next week.

In any event, I’ve spoken to several people they keep on saying I need to talk to someone in the store and they keep on sending me back to JCP Customer Service. Each time I am on the phone I have to repeat all the security questions including order #, name, phone #, address, items, etc. I have been a JCP customer and cardholder for over 40 years. After 4 unsuccessful attempts to arrange this, I gave up. I won’t be shopping with JCP ever again. It is too frustrating too complicated, takes almost a month to get the balance of your order and then there is never anyone at the store to talk to. I’ve made 4 phone calls I’ve gotten nowhere. Shopping should be a pleasant experience..not a nightmare to get answers.

It takes JCP almost a MONTH for me to get my order but now I can’t reach anyone to extend the pickup and not one single person can help me they keep on saying to call the store but no one answers at the store so it routes me back to JCP Customer care? How do you do business? It’s beyond me. At this rate, JCP will be the next company out of business to file bankruptcy because frankly I’ve wasted 30 minutes trying to get this done and have made ZERO progress.

With that said, please cancel my order because I’m SICK of dealing with this level of incompetence…Oh, how I wish JCP would be what it used to be when they knew how to take care of their customers.

I went on the JCPenney.com chat and asked for information, but the moron wouldn’t give it to me, he gave me a number that I called, and she told me if I wanted corporate to google it, I am tired of getting the runaround from this Business, I was told when I bought my mattress that it would be delivered on a certain date and it would be brought into my house, it was delivered after I canceled the order and left in my driveway in the rain, they didn’t even call or ring the doorbell, I asked for help from JCPenney and nobody cared, I filed a complaint and it wasn’t followed up on. I will file another complaint this time with my State Attorney General and the BBB again as I am not getting anywhere when all I want is some answers I am out $919.04 because of you and will not buy anything again.

Upon visiting your store in Omaha, NE w/my daughter yesterday, I was not aware of your new policy of all gender fitting rooms. While waiting for my daughter in what has always been a women’s fitting room, I noticed a man walk in to try on some pants. Soon after he left, an associate walked in, so I asked her if there was a problem with the men’s fitting rooms? were they open? She said yes, but that ‘now customers can use any fitting room due to the ‘current social climate’ & that I was the 2nd person to say something in protest.

I object to the decision to do this to your female customers in particular. There are too many risks in this practice if you continue w/this horrible lack of judgment. It makes me uncomfortable, as I’m sure it makes many others uncomfortable, but are too afraid to speak out. Do the right thing & return to men only & women only fitting rooms or risk losing customers.

Sincerely, Deeply Disappointed

I was trying to make an online order. At the checkout page, I put in the credit card information, address, etc., and everything seemed good to go. But when I pushed the button that said “review order,” nothing would happen. This happened many times, even after I’d refreshed the page. So I called the customer service number for help. The person I was speaking with told me she absolutely could not help me unless I provided my address and phone number. I pushed back, saying that no order had been placed, so there was nothing to look up, and that I didn’t have an account with JCPenney as I was checking out as a guest. She said she could not help me, and I wasn’t comfortable giving my personal info just for help with an online issue. So I hung up and didn’t place my order with the website. I’m confused as to why customer service reps are required to get personal information to answer a question or help a customer. It’s uncomfortable for some people. You lost me today, and I’m sure other customers will be lost this way too.

To Whom It May Concern:

Attached is a copy of my receipt for $189.08 for purchases I made today at JCPenney. I have been trying online for three days to obtain the 30% discount for Rewards Members but to no avail. I keep receiving messages indicating I am not a rewards Member, but I verified it both over the phone and today in person. I am understandably upset, as I needed a few things and that 30% would have been quite a savings. Please look into this and, if you can, apply that savings to my purchase today. Thank you

On June 3, 2023, at 12:33 PM, receipt@jcpenneyeservices.com wrote:

Thank you for shopping at your JCPenney store.

The receipt for your recent transaction is attached.

Please retain it for your records.

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