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JCPenney’s Corporate Office in the United States is headquartered in Plano, Texas. Below are details about JCPenney’s corporate office, including their address, contact numbers, and an overview of the company.

How To Contact JCPenney Corporate Office Headquarters

JCPenney Corporate Office: Overview – J.C. Penney Company, Inc.

JCPenney Corporate Office

Map and Directions to JCPenney Headquarters Address


JCPenney’s Competiton

Competitors include Walmart, Macy’s, Kohl’s, and Sears, Amazon, and discount retailers like T.J. Maxx and Marshalls


CorporateOfficeHeadquarters.com is not affiliated with JCPenney. This content is for informational purposes and is designed to offer a platform for reviews and user feedback.

JCPenney Corporate Office Complaints Reviews and Feedback

We encourage you to share your experiences with JCPenney’s corporate services. Your feedback in the comment section.

JCPenney Store Closing 0395

Rated 5.0 out of 5
January 19, 2024

Closing of the Store 0395

This is for corprate headquarters. I can not understand why you let them close our store. I have grown up shopping in this store since it opened, Now I work there and Love my job in Omni.. My customers are devistated they no longer have a JCPenney to shop in.The closest store is in Ohio and we have to pay taxes on all clothes there. The closest ones in Pennsylvania are one hour North or South of us. The people who shop our store are loyal and want to see and feel what they are buying not order from Amazon. I am Begging you to Please give our Area a Store Back. We now do not have a Department store to shop in. I don’t concider Wal-Mart a department store. Please! Its bad enough we all lost our jobs! But our Store Too!

kristine Cilas

Attn. JCPenney Head Office -0389-Pleasanton CA store

Rated 1.0 out of 5
December 14, 2023

I was in the store many times and this store was awful and disgraced by management. All the Managers and Supervisors were rude and disrespectful to the customers and associates as well. All the Managers and Supervisors treated the customers like criminals and stupid. Also, All the Managers and Supervisors treated their employees like slaves and full of discrimination according to my observation. With that, I decided to boycott that store and never shop again to that store. I don’t have respect for those stores with their negative action and bad attitudes. In my opinion, stores need to be closed and All Managers and Supervisors need to be restrained and pay the consequences.

Felipe Filmore

online ordering and delivery

Rated 1.0 out of 5
December 6, 2023

I ordered on Nov. 26, 2023, and I was told delivery would be Dec. 1, 2023 I did not get delivery so I waited 1 more day and no delivery. I called customer service at 1-800-322-1189 and talked to Alex at about 1:00 pm on Dec 3, 2023. I was told that he did not know when I would get delivery so I said then cancel the order, he could not and that it was being made by the supplier. I was never told any of that and I have a paper from JCPenny with the order, can you help and delivery date which has passed?

Charles Reeter

My online order was delivered to wrong address and they CSR says it's not JCPenney's problem

Rated 1.0 out of 5
November 30, 2023

I placed an order online and it was delivered to an address that my mother hasn’t lived at in 8 years! I have placed other orders online and they’ve all been delivered to our correct address. Why this was sent to the wrong address I can’t answer. However, I would expect the retailer to apologize for the glitch and say they’ll happily correct the problem; i.e. issue a credit, send a replacement item, or something to assist me, the customer with this problem. However, I was repeatedly told it was my fault and I’d need to contact UPS to correct the address issue. WHAT??? After being told it was my fault and NOT Penney’s responsibility and to read their JCP service policy, I asked for a manager or supervisor. I was told there wasn’t a manager or supervisor to help me and that they’d tell me the same thing. I’m expected to pay $122 for an item that was delivered to the wrong address, in another state, AND call UPS about this problem. You know what? Tell me how to cancel my account. This Customer Service person couldn’t even do that! I can’t afford to pay for JCP’s mistakes and lack of concern for customers.

Sherri S Wilshe

promotion discount

Rated 1.0 out of 5
November 27, 2023

Lousy customer service. I placed two orders one on 11-24-23 for 442.23 and one on 11-26-23 for 435.54. I noticed on 11-28-23 Cyber Monday that I forgot to enter discount promotional codes for those orders. No one at J C Penney’s could authorize an adjustment for customer good will and to retain customer.

R. skaggs
Corporate Office Headquarters