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JCPenney Corporate Office: Headquarters, Address and Phone

JCPenney Corporate Office: Headquarters, Address and Phone

Many people search for the JCPenney corporate office when an online order problem, missing refund, return issue, store complaint, JCPenney Credit Card concern, rewards problem, gift card issue, salon complaint, employee question, or customer service problem has not been resolved through normal support. This page provides JCPenney headquarters information, the corporate office address, corporate phone number guidance, support routes, complaint escalation tips, review themes, and related retail corporate office resources.

JCPenney Corporate Office and Headquarters

JCPenney is headquartered in Plano, Texas. The JCPenney corporate office is located at the company’s long-time Legacy campus in the Dallas-Fort Worth area. Many people search for JCPenney corporate office, JC Penney corporate address, JCPenney headquarters, JCPenney corporate headquarters, JCPenney HQ, JCPenney corporate office phone number, or JCPenney corporate complaints when they need help beyond a local store or online support.

Company / Brand: JCPenney
Legal / Operating Entity: Penney OpCo LLC
Parent Organization: Catalyst Brands
JCPenney Corporate Office Address: 6501 Legacy Drive, Plano, TX 75024

JCPenney Headquarters Address: 6501 Legacy Drive, Plano, TX 75024
JCPenney Privacy Office Address: JCPenney, Attn: Legal Department (Privacy Office), 6501 Legacy Drive, Suite B-100, Plano, TX 75024
JCPenney Corporate / Legal Phone Number: 1-972-431-1000
JCPenney Customer Service: 1-800-322-1189
JCPenney Customer Support Email: su*****@*cp.com
JCPenney Credit Card / Synchrony Questions: 1-800-542-0800
JCPenney Gift Registry: 1-800-527-4438
Official Customer Service Page: JCPenney Customer Service
Official Website: jcpenney.com
Corporate Newsroom: JCPenney Corporate Newsroom

Corporate Address and Phone Update

The JCPenney headquarters address remains 6501 Legacy Drive, Plano, TX 75024. JCPenney returned to its Plano Legacy campus after previously reducing or vacating corporate office space during its restructuring period. Current legal and privacy materials still use the 6501 Legacy Drive Plano address.

The older page listed 1-800-322-1189 as both a human resources number and JCP.com number. That number should be described as JCPenney customer service, not a dedicated HR or corporate office line. For JCPenney corporate, legal, privacy, or dispute correspondence, the Plano headquarters address is the better reference point.

JCPenney is now part of Catalyst Brands, which combines JCPenney with additional retail brands including Aéropostale, Brooks Brothers, Eddie Bauer, Lucky Brand, and Nautica. For most shoppers, however, regular JCPenney customer service remains the best first route for orders, returns, rewards, credit card questions, and store complaints.

Choose the Correct JCPenney Support Route

Before contacting JCPenney headquarters, choose the route that best matches your issue. A store complaint, JCP.com order problem, refund delay, return dispute, rewards issue, JCPenney Credit Card question, gift card issue, salon concern, or marketplace order problem may be handled faster through the correct support channel before it reaches the corporate office.

General customer service: Call 1-800-322-1189 or use the official JCPenney customer service page.

Online order issue: Use JCPenney order support and keep the order number, tracking information, emails, and photos.
Store complaint: Contact the store manager first, then escalate through customer service if the issue is not resolved.
Return or refund issue: Save the receipt, return label, return tracking number, merchandise photos, and refund confirmation.

JCPenney Credit Card issue: Use JCPenney Credit Card / Synchrony support and the official JCP Credit Card account site.
Rewards or CashPass issue: Save your rewards account details privately, reward certificate, order number, and screenshots.
Gift card or gift registry issue: Call 1-800-527-4438 for registry questions or use the gift card balance and support resources.

Salon, optical, portrait, or in-store service complaint: Contact the store or service provider first, then escalate through JCPenney support if needed.
Privacy request: Use JCPenney privacy resources or write to the Privacy Office at 6501 Legacy Drive, Suite B-100, Plano, TX 75024.
Customer service number details: Visit the related CSN page for JCPenney customer service numbers.

What to Have Before Contacting JCPenney Corporate Office

Whether you are calling customer service, contacting a store manager, using JCP.com support, or writing to JCPenney corporate office, your issue is easier to review when you provide clear records. Do not post private payment, order, credit card, employee, or personal information in the public review section below.

The JCPenney store location, city, and state if the issue happened in a store
JCP.com order number, receipt number, return number, tracking number, or support case number

Date and time of the purchase, return, delivery, pickup, appointment, or customer service interaction
Photos of the product, packaging, shipping label, receipt, sale sign, damaged item, or wrong item when relevant
Names of managers, associates, salon staff, support representatives, or delivery contacts involved, if known

JCPenney Rewards, CashPass, coupon, or promotion details shared only through secure official channels
Credit card, payment, bank, or Synchrony information shared only through secure official channels
Emails, chat transcripts, call notes, screenshots, and written follow-up attempts

A short timeline explaining what happened and the resolution you are requesting

How to Escalate a JCPenney Complaint

If a store, customer service route, online support route, or credit card support route does not resolve your issue, escalate the complaint in a documented way. A clear timeline with receipts, photos, order numbers, support records, and the requested resolution is usually more effective than repeated calls without documentation.

Start with the correct support team. Use store support, JCP.com support, returns, credit card support, rewards support, gift card support, or salon/service support depending on the issue.

Ask for a case record. Request a case number, return confirmation, refund timeline, shipping claim record, or written explanation.
Save all proof. Keep receipts, emails, screenshots, tracking records, product photos, support messages, and names of representatives.
Request supervisor review. Ask for a store manager, district contact, customer care supervisor, returns specialist, rewards specialist, or credit card support escalation depending on the issue.

Use written correspondence if needed. For unresolved corporate-level issues, send correspondence to JCPenney, 6501 Legacy Drive, Plano, TX 75024.
Use formal dispute instructions when applicable. For legal disputes involving JCPenney.com terms, review the current JCPenney Terms & Conditions for informal dispute resolution instructions.
Use outside routes when appropriate. For card disputes, contact Synchrony or your card issuer. For consumer complaints, consider your state consumer protection office. For workplace or payroll issues, use the appropriate HR or labor agency route.

Online Orders, Shipping and Wrong Item Complaints

JCP.com order issues are a common reason shoppers search for JCPenney corporate office. Complaints may involve wrong merchandise, missing packages, delayed shipping, damaged items, cancelled orders, tracking errors, return labels, marketplace seller orders, or support representatives not following up.

For online order complaints, keep the order number, tracking number, shipping confirmation, photos of the item and package, return label, emails, chat transcripts, and refund status. If the wrong item was shipped, photograph the shipping label, packing slip, item label, and item received before starting a return or shipping claim.

Returns, Refunds and Price Adjustment Complaints

Return and refund complaints may involve delayed refunds, missing return tracking, a return denied at the store, damaged merchandise, price adjustment confusion, marketplace seller returns, or disagreements over whether an item is eligible for return.

Before escalating, review the current JCPenney return policy and keep your receipt, order number, return authorization, tracking number, item photos, and any customer service promises. If the refund was sent to a credit card, debit card, gift card, or JCPenney Credit Card, check which payment method was originally used.

JCPenney Credit Card, Billing and Payment Issues

JCPenney Credit Card issues are handled through the JCPenney Credit Card / Synchrony account system. Complaints may involve payments, late fees, declined transactions, rewards, CashPass, statement questions, credit reporting, disputes, fraud, account login problems, or confusion over JCPenney Mastercard benefits.

Use the official JCPenney Credit Card account site to manage the card, pay the bill, and review terms. For Synchrony questions about the JCPenney Credit Card, call 1-800-542-0800. Do not post card numbers, account numbers, bank details, credit limits, statements, Social Security numbers, or login information in public comments.

Rewards, CashPass, Coupons and Promotion Problems

JCPenney Rewards and CashPass issues may involve missing points, rewards that did not apply, coupon exclusions, expired offers, account login problems, birthday rewards, cardmember benefits, or promotion terms that were misunderstood at checkout.

Save the coupon, reward certificate, app screenshot, expiration date, receipt, order number, product page, and final price charged. If a coupon did not apply, check whether the item was excluded, marketplace merchandise, clearance, beauty, jewelry, service-related, or otherwise restricted by the terms.

Gift Cards, Gift Registry and Registry Complaints

Gift card and registry issues may involve balance problems, missing registry purchases, lost cards, e-gift card delays, store credit, or customer service confusion. JCPenney Gift Registry support can be reached at 1-800-527-4438.

Keep the gift card purchase receipt, registry information, email delivery confirmation, balance record, and support messages. Do not post gift card numbers, PINs, registry account details, payment records, or personal event information in public comments.

Store, Salon, Jewelry and Service Complaints

Store complaints may involve rude service, safety concerns, accessibility problems, jewelry counter issues, hold policies, fitting room concerns, salon service complaints, portrait studio issues, optical questions, merchandise quality, checkout delays, or managers not following up.

Start with the local store manager when the issue happened at a specific location. Include the store location, department, date, time, associate or manager name if known, receipt, photos, and what you were told. If the issue involves safety, harassment, injury, or a health concern, document the incident promptly and use the appropriate official route.

Furniture, Mattress, Warranty and Product Quality Issues

Furniture, mattress, appliance, jewelry protection, warranty, and product quality issues may involve damaged delivery, missing parts, warranty coverage, repair delays, protection plans, recalls, or a product not matching the online description.

Keep the receipt, order number, warranty or protection plan documents, photos, model number, serial number, delivery paperwork, and repair notes. For recalled products, check JCPenney’s product recall page and the manufacturer’s recall instructions.

Marketplace Seller Complaints

Some products on JCPenney.com may be sold by marketplace sellers. Marketplace return rules, pricing, shipping, seller communication, and refund timing may differ from standard JCPenney policies. Check the product listing, seller information, and current marketplace return terms before escalating.

If a marketplace issue is not resolved, keep the seller name, order number, product listing screenshots, return instructions, tracking number, and all messages. Explain clearly whether your complaint is about JCPenney, the marketplace seller, shipping, product quality, or the refund process.

Privacy, Account Security and Scam Warnings

Be cautious with fake JCPenney coupons, fake survey rewards, phishing texts, fake order confirmations, fake gift card offers, fake refund messages, and fake customer service numbers. Go directly to JCPenney.com or the official JCPenney app rather than clicking suspicious links.

If you see an unfamiliar JCPenney, JCP.com, JCPenney Credit Card, Synchrony, gift card, marketplace, salon, or delivery charge on your statement, compare it with your recent purchases, online orders, card account, gift card activity, and app transactions. You can also use ChargeOnMyCard.com to research confusing retail, credit card, gift card, and online order charge names. For fake JCPenney coupons, phishing texts, fake refund messages, fake gift card scams, or fake support numbers, visit ThinkItsAScam.com.

Employment, Careers and HR Questions

People may search for JCPenney corporate office phone number or JCPenney headquarters because they need help with job applications, W-2 forms, payroll, benefits, employment verification, former employee records, store workplace concerns, or HR questions. The old page listed 1-800-322-1189 as a human resources number, but that is better described as customer service.

For employment questions, use JCPenney careers, store management, internal associate resources, or the appropriate HR contact. Do not post employee IDs, payroll records, Social Security numbers, medical information, internal documents, or manager accusations with identifying personal details in public comments.

JCPenney Reviews and Complaints

Current review themes on CorporateOfficeHeadquarters.com include online order problems, wrong items shipped, lack of response after emails, store safety and accessibility complaints, employee/W-2 concerns, possible store hygiene or health concerns, jewelry department customer service complaints, and frustration when a local issue is not escalated effectively.

There is also positive feedback from a Charleston, West Virginia reviewer asking JCPenney to keep a local store open and praising the store’s importance to the community. These reviews are individual customer experiences and may not represent every JCPenney store, manager, associate, online order, support representative, or corporate response.

About JCPenney

JCPenney is a department store and online retailer with roots dating back to 1902. The company sells apparel, shoes, jewelry, beauty, home goods, bedding, furniture, accessories, toys, and seasonal merchandise. JCPenney also offers services in some stores, such as salon, portrait, and optical-related services.

JCPenney is part of Catalyst Brands, a retail organization that also includes brands such as Aéropostale, Brooks Brothers, Eddie Bauer, Lucky Brand, and Nautica. JCPenney is commonly searched as JCPenney corporate office, JC Penney corporate address, JCPenney headquarters, JCPenney corporate headquarters, JCPenney HQ, and JCPenney corporate office complaints.

JCPenney Competitors and Related Corporate Office Pages

JCPenney competes with department stores, discount retailers, specialty apparel stores, off-price retailers, e-commerce companies, beauty retailers, home goods stores, and marketplace sellers. If you are comparing retail headquarters, complaint routes, corporate addresses, or customer escalation options, these related pages may help:

Related Resources

Company Reviews on ZeroStars.org

Frequently Asked Questions About JCPenney Corporate Office

What is the JCPenney corporate office address?

The JCPenney corporate office address is 6501 Legacy Drive, Plano, TX 75024.

Where is JCPenney headquarters?

JCPenney headquarters is in Plano, Texas. The JCPenney headquarters address is 6501 Legacy Drive, Plano, TX 75024.

What is the JCPenney corporate office phone number?

JCPenney’s corporate / legal phone number is commonly associated with 1-972-431-1000. For customer service, call 1-800-322-1189.

What is JCPenney customer service number?

JCPenney customer service can be reached at 1-800-322-1189.

Is 1-800-322-1189 JCPenney HR?

No. 1-800-322-1189 is best described as JCPenney customer service. For HR or employment questions, use JCPenney careers, internal associate resources, or the appropriate HR route.

What is JCPenney corporate headquarters?

JCPenney corporate headquarters refers to the company’s corporate office at 6501 Legacy Drive in Plano, Texas.

Who owns JCPenney?

JCPenney is part of Catalyst Brands, which combines JCPenney with several other retail brands.

How do I file a JCPenney corporate office complaint?

Start with JCPenney customer service at 1-800-322-1189 or the local store manager if the issue happened in a store. Save receipts, order numbers, photos, emails, tracking records, and case numbers. If unresolved, send written correspondence to JCPenney, 6501 Legacy Drive, Plano, TX 75024.

What is JCPenney Credit Card customer service?

The JCPenney Credit Card is issued by Synchrony Bank. For JCPenney Credit Card questions, use the official JCPenney Credit Card site or call 1-800-542-0800.

Can I post my order number, credit card details, gift card PIN, or employee information in the comments?

No. Do not post order numbers, tracking numbers, credit card details, gift card PINs, account logins, Social Security numbers, payroll information, phone numbers, email addresses, home addresses, employee records, or other private personal information in public comments.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct JCPenney corporate office information, understand the difference between headquarters and customer service, and review common complaint themes before escalating an issue.

Page Update Note

This JCPenney corporate office page was updated on June 27, 2026, to verify the Plano headquarters address, clarify customer service and corporate phone routes, update ownership information under Catalyst Brands, add legal/privacy address guidance, include JCPenney Credit Card support, connect to the updated CSN page, add related retail links, and summarize current COH review themes.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with JCPenney, Penney OpCo LLC, J.C. Penney Company, Inc., Catalyst Brands, Synchrony Bank, JCPenney Credit Card, any JCPenney store, or any JCPenney service provider. This page is for informational and review purposes only. Company addresses, phone numbers, support routes, store policies, return rules, marketplace terms, credit card terms, rewards rules, gift card procedures, and hours can change. Contact JCPenney directly for the most current information.

Share Your Experience with JCPenney

If you have contacted JCPenney corporate office, used the JCPenney headquarters address, called JCPenney customer service, worked with a store manager, contacted credit card support, submitted a return, handled a wrong online order, disputed a refund, used rewards, contacted gift registry support, or tried to resolve a store, salon, service, HR, payment, shipping, or product quality issue, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.

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JCPenney Alexandria LA Disappointing Experience

May 17, 2025

JCPenney, Disappointed in Return Experience at Alexandria, LA Location. I recently visited the Alexandria, Louisiana JCPenney store—the closest location to where I live, over an hour away—to return two sports coats. Although I may have mixed up the purchase dates, the items were still within the 60-day return window and were the only purchases on my account. Unfortunately, the customer service representative was rude, unhelpful, and initially refused to look up my account, claiming they couldn’t access it through my JCPenney credit card. Eventually, I was told to insert my card in the machine. The representative then claimed they didn’t sell the coats—even though they were clearly tagged—and still refused the return due to the return window, which contradicts what I was told over the phone: that any JCPenney store could help with a return within 90 days. I now have two jackets we can’t use, and the experience left me very frustrated. As a relatively new JCPenney credit card holder and someone who hasn’t shopped there consistently since my son was small, I’m extremely disappointed. The staff at both the Alexandria and parts of the Beaumont, TX location came across as dismissive and judgmental. The one exception was a kind employee in the back of the Beaumont store, who was polite, attentive, and helpful. She stood out in a good way. It’s unfortunate that employees may treat customers based on appearance. I was traveling from an oil rig site, dressed comfortably and casually, and felt like I was being judged. I’ve worked retail—I recognize when I’m being watched or treated differently. I had purchased four sports coats for my son’s school competition, not knowing what would fit. Two were great, but the others needed to be returned. Despite being on sale, they weren’t inexpensive, and the process of trying to return them has been exhausting. I even tried returning by mail and was told that wasn’t an option. When I asked about returns before store closing, the employee gave a dismissive answer. At the service desk, another associate immediately dismissed the return, saying they didn’t carry the brand. I asked her to check my account or let me provide my JCPenney card or email, but she just moved me aside to help others. Eventually, I was told I’d have to return them in Beaumont. This experience has left a bad impression. It seems impossible to get meaningful customer service or contact someone who can actually help. For a company with such a long history, you would expect better customer relations. Sadly, this kind of experience may explain why so many JCPenney locations are closing.

K E T

JCPenney Hemet CA Disappointing Concerns

March 24, 2025

JCPenney, Concerns About Safety and Accessibility. At the Hemet, CA location, the store allows homeless individuals to use the restrooms, which employees and shoppers also have to use. Unfortunately, some of these individuals may be under the influence of illegal substances or display aggressive behavior, creating an unsafe environment. Installing numerical locks on the restroom doors seems like a simple and effective solution to ensure safety for everyone. Additionally, I have yet to receive my W2 form, which has been frustrating. I would appreciate assistance in resolving this matter.

A P

JCPenney Frustrating Order Issue

March 5, 2025

JCPenney, I ordered the 12″ Round Butterfly Wall Clock last year and received the Black background with gold numbers wall clock instead. After multiple Emails to multiple addresses , as of today 03/04/2025 I have not received my original ordered clock, nor ANY responses. The clock was to have been a Christmas gift for a family member. I gave them a wrapped gift package with a picture of the Butterfly wall clock enclosed and an explanation. Very embarrassing .

P G

JCPenney Brandon FL Disappointing Issue

February 5, 2025

JCPenney, Shopping at JCPenney gave me ringworm.. On Saturday, February 1st, I tried on 3 bras at the JCPenney in Brandon, Florida and caught ringworm as a result. Those are the only things that touched my skin where the fungus developed aside from my own undergarments, which were freshly washed before I put them on. I cannot believe a store that was once considered a cornerstone retailer in the United States has devolved into what JCPenney, as they like to call themselves, has become. This is painful, embarrassing and horrific. I will Never shop at JCPenney again, and for over 4 decades it has been where I purchased well over 80% of my and my family’s clothing and shoes. Time to find a new place to shop, because I am never going back. Keep the measly 10 dollar rewards…I already spent that on a doctor’s visit and medication anyway.

H B Y C

JCPenney Johnson City NY Disappointing

February 1, 2025

JCPenney, Very disappointed. I have worked in the retail and hospitality field for many years, and I know what good customer service is all about. I will say that I was very disappointed in the Johnson City, New York store. I had the pleasure to be waited on in jewelry by The store manager. However, I walked out of there not wanting to spend my money with JCPenney. I was looking at a Hello Kitty Necklace, I asked him the price and he gave me the after the 25% coupon. I then asked him if I could put the necklace on hold until Monday and will pay for it then. The manager said that it is their policy to only do 24 hour holds (Today is Saturday). That was only 2 days that the item will be on hold. He said if the necklace is not there when I come in on Monday that will try to order it for me and I would get the 25% coupon discount. I felt that The store manager had the power to make an exception when holding the necklace. As a sales associate you should go above and beyond to make the customer want to shop and feel happy. After, that conversation, I felt unhappy and I didn’t want to come back on Monday to get the necklace. He just lost a potential sale. Just a FYI, I had shopped in the jewelry department before and the sales lady let me put some earrings on hold for 3 days. I am very disgusted and I don’t ever want to shop at your store again.

K M