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JCPenney’s Corporate Office in the United States is headquartered in Plano, Texas. Below are details about JCPenney’s corporate office, including their address, contact numbers, and an overview of the company.

How To Contact JCPenney Corporate Office Headquarters

JCPenney Corporate Office: Overview – J.C. Penney Company, Inc.

JCPenney Corporate Office

Map and Directions to JCPenney Headquarters Address

 

JCPenney’s Competiton

Competitors include Walmart, Macy’s, Kohl’s, and Sears, Amazon, and discount retailers like T.J. Maxx and Marshalls

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CorporateOfficeHeadquarters.com is not affiliated with JCPenney. This content is for informational purposes and is designed to offer a platform for reviews and user feedback.

JCPenney Corporate Office Complaints Reviews and Feedback

We encourage you to share your experiences with JCPenney’s corporate services. Your feedback in the comment section.

JCPenney Online Order Issue

November 1, 2024

JCPenney, Tracking numbers for orders providing false information. “Delivered updates” on delivery items Not received. “Unable to deliver” updates when no attempt to deliver was made making the customer drive to pickup at a specific location. Then I receive a “Delivered update” on tracking for a large order the next day that was never received. When inquiring, UPS states the package was damaged and updates system to state “Customer Refused” – two incorrect status updates. I never received it to refuse it!? JCPenney customer service states they are unable to asst when the tracking number is assigned and cannot work to resolve it with UPS! What is that about?

Susan Bologna

JCPenney Delivery Charge for InStore Pickup Issue

October 25, 2024

JCPenney, I would give 0 star rating, but it does not exist on your site. I have tried several different times to order something from your website and have it delivered to one of your stores for pick-up. There has been a delivery fee added each time, so I canceled the order. Why should I have to pay a delivery fee to pick something up at one of your stores, it would be different if it were being delivered to my home. This is why your business is crashing, no customer service.

Jeanne M Judge

JCPenney Women's Fitting Room Issue

October 21, 2024

JCPenney, Women’s Dressing Room! I visited JCPenney today at Fashion Fair for purchases. I needed to try on some jeans. I was not able to locate a fitting room for women. There was only a men’s fitting room. I asked the salesperson what happened to the ladies fitting room. She told me that they closed it. In order to try on clothing, she stated I can use the men’s fitting room or go downstairs. I am a disabled person who is unable to walk the distance required. I was very disappointed with the outcome of not having a choice. This is terrible! Not providing a fitting room especially for women. Why are they accommodating certain groups of people.

Sylvia O

JCPenney Customer Service Issue

October 7, 2024

JCPenney, Does not value customers as they should. I have not done any online purchasing from them until just recently and messed up on my second order. They refuse to make it right even though it was not entirely my fault. I was trying to purchase towels during a buy 1 get 2 free deal. Unbeknownst to me, you have to actually put three in the cart and you will only be charged for 1. Nowhere does it tell you to do this. Naturally since I was only Paying for 1, I only put one in the cart thinking they would add the other two automatically….after all, you didn’t have the option to mix and match. When I contacted them, I kept getting told that they could not send the additional towels. Didn’t give me an option to pick them up in the store either. When I suggested I would then return the towel (which I had paid $26 for), they said they would be happy to start the return process for me and send me the label…which would cost me $8 of the $26 refund to send it back!!!!!! OR — I can drive the 7 miles to the nearest store and return it for the credit. Very sad indeed…..over two towels & an honest ordering mistake. I might have even been willing to pay for the delivery of the additional towels, but that offer was not extended either.

Patricia Woodward

JCPenney Customer Service Issue

September 30, 2024

JCPenney, Wrong size sent for past 2 orders; never doing business with again!. I ordered bras and was sent 3 sizes smaller plus 1 cup size larger. Needless to say, won’t fit. Do not bother with JCPenney company! Your chances maybe like mine – 0 -2 in their favor.

Susan Jenkins
Corporate Office Headquarters