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Marshalls, Suitcase Never Arrived. Poor customer service. I ordered a suitcase at the beginning of the month and it shipped on January 7th with a gift card. Suitcase never arrived. Called on 15th and was told if the suitcase didn’t arrive by January 17, to call back and they would refund me. Called back on the 17th as suitcase had not arrived. Talked to 4 different customer service agents and after explaining my issue they said that they could either charge my credit card or send a gift card in the mail. I politely explained that I really wanted the suitcase I picked out and that I needed the suitcase by January 21. They refused to reorder the suitcase and that my only option was to wait for the gift card to arrive in the mail. I suggested an e-gift card. They said they couldn’t do that.

I suggested to just reorder the suitcase using the money I had already paid. They refused. I suggested to credit my Marshall’s online account and I could just reorder it. They refused. I tried calling the corporate office and explained my situation to the operator and that I would like to speak to someone higher up. She transferred me Back to Customer Service. I have no options and I can’t understand why they just can’t reorder my suitcase for me. I am very frustrated, confused and angry. I feel this situation should have been resolved the first time I called and I would have had my suitcase in time.

Marshalls, Clearance items. I Went to Marshalls on Lindbergh in St. Louis County, Mo and I see two identical shaving kits literally identical one had the price of $6.50 and the other one was $10.00. I was puzzled as to why the difference. So, as I was checking out, I ask about the price difference as they are the same item and can I get the lower price for the $10 one. The response I was given “The $10 shaving kit is newer than the other one so that is why it is priced differently. I said that is the craziest thing I ever heard. The Floor Lead to whom I was speaking with said do you want it or not? I did buy both and I can tell you from that interaction alone I will never shop Marshalls again. I love the store and I have shopped TJ Maxx and Marshalls for a long time, but this visit really left me feeling different.

Marshalls, Dangerous overstocking. I love the Marshalls/Home Goods on FM 1960 @ 249 in Houston. But I can’t enjoy it anymore for fear I will break something or something will fall on me. The aisles are overstocked from the bottom to high shelf. It’s truly an accident waiting to happen then probably a law suit. Please don’t let this happen! It’s obvious that you need to find a bigger place. Fix it so I won’t worry about getting hurt by a falling dish etc.

I just left Marshall’s in Kapolei Oahu Hawaii and I just experienced the worst employee. Her name is Daysha ever you spell it!!! I work as a store manager and that was unacceptable. I asked her to price-check an item for me cause there were the same items on the floor that were marked down. I showed her the picture. She told me to zoom in, checked the numbers and she called for help over the walkie and quoted “It matches the numbers”… I asked her why wouldn’t it be the same if it was the same item. She said because of the weight and such but I told her it’s the same box with the same 8 packed. Then a manager came and told her to check a certain number now she said it doesn’t match. So I told her? Why didn’t you tell me that in the beginning? But the whole time mouthing me off. Saying I did tell you that!!! Then talking under her breath saying “Don’t come at me… “ still mouthing back acting like she’s not at work! Just say you don’t know what you’re don’t AND Customer service is not for everyone! I asked for her name abs left my $50+ items that I was going to purchase!!!

I was at the Marshals store today, and the lady by the name of Ella M.( possibly McCoy) her name tag also said- coordinator, was very nasty to me for absolutely no reason, unless someone can explain to me what I did that unnerved her to the point that she had rolled her eyes at me and made a face. I checked out and was walking toward the exit doors when I saw a rack with marked down items( yellow stickers) so I stopped to take a look, and she was next to it, so after a few seconds she jerked the rack around, and said that I can’t look at them, at that moment the customer came to her and she turned her attention from me, and I saw her rolling her eyes and making a face, so please someone explain to me what was the problem, then I glanced at her name tag and she yelled out her name, so I think the last name can be McCoy, but the first name is Ella, please explain to her that she can’t take out her bad mood on a customer. The store location is: 9033 Columbus Pike,Lewis Center, Columbus OH 43035