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Ross, I recently visited the Ross store in Campbell Plaza, Tucson, and was disappointed by the experience. The store had outside areas roped off, and once inside, customers were directed into small, roped-off sections. A security guard with a chest camera was monitoring the entrance, and when I asked about entering, he responded with a curt explanation that I needed “clearance.” When I asked further, he simply read the posted stop sign aloud without any polite clarification. The entire experience was stressful and felt unwelcoming, so I decided to leave. As a long-time local customer who has shopped at Ross for over 40 years, this was disheartening. Shopping should be a pleasant experience, especially for those who shop to unwind. I hope Ross management considers more customer-friendly policies in the future, as I’ll be taking my business elsewhere where customers are welcomed and treated with courtesy.

Ross, August 26th Incident Report. On August 26th at 4:00 PM, our family visited the Ross store in Renton, WA 98057. At around 4:15 PM, while my son was trying on a shoe, a pin from a security tag pierced his heel. He quickly removed the pin and called my husband, who then alerted the store supervisor, Geraldin Palisok. Geraldin took the pin, provided my son with an alcohol swab and a band-aid, and then walked away without further assistance. My husband called me, and when I arrived, I inspected my son’s heel, which had a small puncture wound. When he attempted to stand, he experienced significant pain. I approached Geraldin and asked if an incident report needed to be filled out. She simply advised us to call the store if my son started feeling unwell, offering no further support. I pointed out that if my son’s condition worsened during the night, the store would be closed. I then requested to speak with the store manager, but Geraldin informed me that the manager had already left for the day. I insisted that she contact the manager to inquire about the proper procedure for such incidents. Geraldin walked away, ostensibly to find her phone, but she never returned. After waiting for 30 minutes, I approached Melissa from security, who was kind enough to provide me with the store manager’s name and phone number, as well as the customer service email. My son also gave Melissa his contact information and a brief note about what had happened. The situation was handled very poorly by Geraldin, who claimed to be the supervisor in charge. She showed no empathy towards my son and seemed more concerned with finding her phone than addressing his injury. I can’t help but wonder if the response would have been different if the injured person had been a senior. Geraldin did not know what to do, and she didn’t even examine the injury. None of the other staff members showed any concern or offered assistance either. Melissa was the only staff member who demonstrated any empathy and took appropriate action. Please extend our gratitude to her once again. Unfortunately, the lack of care from the rest of the staff, particularly Geraldin, marred our experience. My son was left limping and traumatized, which ruined our day and made him reluctant to go anywhere else but back to the hotel. We are visiting from Canada, and this incident occurred on just our second day here. We were at Ross because it’s my son’s favorite store to buy his Naruto figures and shoes. Up to now, I have not heard from the store manager. I would like to know if Nikola R. received the note that my son, Joshua Li, left with Melissa, who said she would pass it on to the store manager. My son provided his email, phone number, and a brief account of the incident. I would also appreciate receiving an explanation from the management regarding your protocol for handling situations where customers are injured in your store. As of today, August 30th at 3:00 PM, my son visited our family doctor because the injury is still sensitive to the touch.