Waste Management corporate office is located in Houston, Texas. Waste Management, now commonly branded as WM, provides residential and commercial trash collection, recycling, dumpster rental, environmental services, and related solutions. This page includes the verified WM headquarters address and phone number, customer-support options, complaint steps, billing and service guidance, Human Resources contacts, company information, and Waste Management reviews.
Waste Management, Inc. is headquartered at 800 Capitol Street, Suite 3000, Houston, TX 77002. The verified Waste Management corporate office phone number is 713-512-6200. Customers needing help with missed pickups, billing, containers, cancellations, or an existing WM account should use the WM Support Center or call the customer-service number shown on their invoice or local WM service page.
On This Page
- Corporate office and headquarters
- WM phone numbers and contact options
- How to escalate a Waste Management complaint
- Missed pickups and service problems
- Billing, charges, and payment complaints
- Cancellation and final-bill problems
- Commercial and municipal WM service
- Human Resources and careers
- Company information
- Related corporate office pages
- Waste Management reviews and complaints
- Frequently asked questions
- Leave a Waste Management review
Waste Management Corporate Office and Headquarters
- Legal company name: Waste Management, Inc.
- Common brand name: WM
- Waste Management corporate office address: 800 Capitol Street, Suite 3000, Houston, TX 77002, USA
- Waste Management headquarters phone number: 713-512-6200
- Commonly listed WM Customer Care number: 800-796-9696
- WM Support Center: Get WM support
- Online account: Access My WM
- Official website: WM.com
- Careers: WM Careers
- Stock symbol: WM on the New York Stock Exchange
Waste Management Phone Numbers and Contact Options
| Department or issue | Best contact option |
|---|---|
| Waste Management corporate office | 713-512-6200 |
| Commonly listed WM Customer Care number | 800-796-9696 |
| Older or legacy customer-service number | 866-909-4458 |
| Missed pickup, billing, container, or account problem | WM Support Center |
| Payments, invoices, schedules, and account settings | My WM |
| Former-employee HR support or employment verification | 800-964-3373 or WM****@**.com |
| Jobs and applications | WM Careers |
| Investor information | WM Investor Relations |
WM frequently routes customers according to their service address, municipality, account type, and requested service. The telephone number printed on the customer’s invoice or displayed after signing in to My WM may be more appropriate than a general number.
800-796-9696 is commonly listed for WM Customer Care. The older 866-909-4458 number continues to appear in some municipal service information and older WM listings. If either number does not correctly route the call, use the official WM Support Center or the contact information associated with the service address.
For additional telephone guidance, support routes, and service-specific help, see WM Waste Management Customer Service, Phone and Support on CustomerServiceNumbers.com.
How to File and Escalate a Waste Management Complaint
Waste Management complaints should ordinarily begin with the local WM service team responsible for the customer’s account. The Houston headquarters may not have access to local routes, municipal schedules, driver records, container orders, or account-specific billing systems.
- Sign in to My WM. Review the service address, account number, balance, pickup schedule, open requests, and recent account activity.
- Select the correct support topic. WM provides separate help for billing, payments, missed pickups, schedule questions, containers, account access, service changes, and cancellations.
- Document the problem. Save invoices, photographs, service dates, chat transcripts, emails, payment confirmations, and earlier case numbers.
- State the requested resolution. Explain whether you need a missed pickup completed, fee removed, invoice corrected, container repaired, service canceled, payment located, or account reviewed.
- Request a ticket or reference number. Record the representative’s name, date, promised action, and expected response time.
- Request escalation. If the first representative cannot resolve the complaint, ask for a supervisor or local service-team review.
- Continue through the existing case. Reference the original ticket when following up instead of creating unrelated requests for the same problem.
- Check the service agreement or municipal contract. Billing, cancellation, container-removal, and dispute procedures can differ by location and account type.
- Use written corporate correspondence when appropriate. Mail copies rather than original documents and retain delivery confirmation.
What to Include in a WM Complaint
- Customer and account number, shared privately
- Complete service address
- Residential, commercial, industrial, or municipal account type
- Date and type of missed or disputed service
- Container type and size
- Invoice date and disputed amount
- Payment date and confirmation number
- Previous ticket or support-request numbers
- Photographs when relevant
- The specific resolution requested
Do not publish complete account numbers, invoice numbers, payment-card details, bank information, login credentials, home addresses, private telephone numbers, personal email addresses, gate codes, or employee personal information in a public review.
WM Missed Pickups and Service Problems
Common residential and commercial service concerns include:
- Trash, recycling, yard waste, or bulk items not collected
- A collection reported as completed when material remains
- A delayed roll-off dumpster delivery or removal
- A damaged, missing, or incorrectly sized container
- Repeated schedule changes
- Waste left behind after collection
- A blocked or inaccessible container
- Service interrupted because of weather, holidays, road conditions, or account status
Before reporting a missed pickup, confirm the scheduled collection day, holiday changes, container placement rules, acceptable materials, account status, and required set-out time. Some municipalities establish their own schedules and collection requirements even when WM performs the service.
Take a time-stamped photograph showing that the container was placed correctly and was accessible. Report the missed collection through the WM Support Center and request a ticket number and estimated recovery date.
If repeated pickups are missed, maintain a service log containing each scheduled date, report date, ticket number, WM response, and whether collection ultimately occurred. Commercial customers should also preserve photographs showing any operational, access, sanitation, or safety consequences.
Waste Management Billing, Charges, and Payment Complaints
WM billing complaints may involve:
- A rate increase or service-price adjustment
- Fuel, environmental, administrative, delivery, removal, or other fees
- A payment that was not credited correctly
- Autopay or paperless-billing problems
- Charges for a missed or disputed service
- Container-delivery or removal charges
- Late fees or a service interruption
- A credit or refund that has not appeared
- Charges continuing after a cancellation request
Compare the disputed invoice with the prior invoice, service agreement, renewal notice, municipal rate schedule, and payment records. Ask WM to identify the service period, base rate, taxes, adjustments, and each separate fee.
The WM billing help section provides information about invoices, payment methods, autopay, and account management. My WM may also show current and past invoices, balances, payment activity, and account notices.
If a payment is missing, provide WM with the payment date, amount, payment method, confirmation number, and the last four digits of the payment account. Do not send complete card or bank-account information through public comments or unverified email addresses.
Canceling Waste Management Service
Cancellation procedures can differ for residential, commercial, temporary, municipal, and contract-based accounts. Customers should review the applicable service agreement before canceling because advance notice, contract terms, container-removal charges, final invoices, or other conditions may apply.
WM provides online instructions for canceling one-time or recurring service. Depending on the service, cancellation may be available through My WM or may require contact with a support agent.
When canceling:
- Record the cancellation date and confirmation number
- Ask for the effective service-ending date
- Confirm the final scheduled pickup
- Ask when and how WM will retrieve its container
- Request an explanation of any removal or termination charge
- Turn off autopay only after accounting for legitimate final charges
- Save the final invoice and proof of payment
- Request written confirmation that the account is closed
Do not assume that stopping payment automatically cancels the underlying service agreement. An unpaid balance may remain disputed or may be referred for collection even if automatic payments have been disabled.
Commercial, Municipal, and Contracted WM Service
Commercial customers should review the service agreement for collection frequency, container size, contamination rules, access requirements, price adjustments, renewal provisions, cancellation notice, and dispute procedures.
If a commercial container is not serviced, document whether:
- The gate or enclosure was accessible
- Vehicles or other objects blocked the container
- The container was overloaded or contained prohibited materials
- The problem affected one pickup or occurred repeatedly
- WM assessed a return-trip or extra-service charge
Residents whose WM service is arranged through a city, county, homeowners association, apartment community, or property manager may need to contact that organization as well as WM. The contracting organization may control rates, service levels, collection days, bulk-pickup rules, and complaint escalation.
For recurring municipal service failures, retain WM ticket numbers and provide them to the local government or other contracting organization. This helps distinguish a documented service problem from a general complaint.
Waste Management Human Resources, Employment Verification, and Careers
The 713-512-6200 headquarters number should not be described as a dedicated Waste Management Human Resources line.
WM publishes the following contact information for former employees:
- WM HR Service Center: 800-964-3373
- HR email: WM****@**.com
- Former-employee support: WM former-employee HR support page
WM identifies the HR Service Center as a contact for address changes, pay-related questions, tax-related questions, and employment verification. The same published number is also used for former-employee benefits or insurance assistance.
Job seekers should search and apply through WM Careers. WM warns applicants that legitimate recruiting communication will come from an @wm.com email address. Applicants should be cautious about unsolicited job offers, requests for money, checks sent for equipment purchases, or demands for banking information.
Current employees should use the internal HR, payroll, benefits, safety, ethics, leave, or employment-verification resources provided by WM. Customer-service agents may not have access to confidential employment records.
About Waste Management, Inc. and WM
Waste Management, Inc. is a publicly traded environmental-services company headquartered in Houston. The company increasingly uses the shorter WM brand while continuing to operate under the Waste Management, Inc. legal name.
WM provides services that include:
- Residential trash and recycling collection
- Commercial and industrial waste collection
- Roll-off dumpster rental
- Transfer-station and landfill operations
- Recycling and resource recovery
- Organics and other specialized collection services
- Renewable-energy and sustainability projects
- Environmental and regulated-waste solutions
Waste Management, Inc. is an independent public company rather than a subsidiary of an outside parent corporation. Its common stock trades on the New York Stock Exchange under the symbol WM.
Investors can review annual reports, quarterly results, SEC filings, governance information, company news, and shareholder resources through WM Investor Relations.
WM Sustainability and Environmental Services
WM describes its business as extending beyond traditional garbage collection. Its operations include recycling infrastructure, landfill-gas projects, renewable natural gas, material recovery, and other environmental solutions.
Service capabilities and recycling rules differ by community and facility. Customers should use their local WM service page or municipal program instructions to determine which materials are accepted and how containers must be prepared.
More information about the company’s environmental goals, investments, and reported progress is available through the WM sustainability website.
Waste Management Competitors and Related Corporate Office Pages
WM competes with national, regional, municipal, and locally operated companies providing waste collection, recycling, landfill, environmental, and industrial services.
A verified related CorporateOfficeHeadquarters.com page is:
Official Waste Management Resources
- WM Official Website
- WM Support Center
- My WM Account Access
- WM Billing Help
- WM Cancellation Help
- WM Careers
- Former-Employee HR Support
- WM Investor Relations
- WM Sustainability
Waste Management Reviews and Complaints
Customer experiences with Waste Management can differ by city, local operating company, municipality, driver route, account type, and support department.
Useful Waste Management reviews explain:
- Whether the account was residential, commercial, temporary, or municipal
- The city and state where service occurred
- Whether the complaint involved pickup, billing, containers, cancellation, property damage, or customer support
- The date or service period involved
- The support route used
- Whether WM provided a ticket or case number
- How long the company took to respond
- Whether the complaint was resolved
Reader reviews represent individual experiences and should not be interpreted as establishing the performance of every WM location, employee, driver, route, facility, contractor, or service agreement.
Frequently Asked Questions About Waste Management
Where is Waste Management headquarters?
Waste Management headquarters is located at 800 Capitol Street, Suite 3000, Houston, TX 77002.
What is the Waste Management corporate office address?
The corporate-office address is Waste Management, Inc., 800 Capitol Street, Suite 3000, Houston, Texas 77002.
What is the Waste Management headquarters phone number?
The verified Waste Management corporate-office phone number is 713-512-6200.
Is 713-512-6200 the Waste Management HR number?
No dedicated HR function is identified for that number. It is the company’s general corporate-office telephone number. WM publishes separate HR support information for former employees.
What is the Waste Management customer-service number?
800-796-9696 is commonly listed for WM Customer Care. However, the correct number can depend on the customer’s location, service agreement, and account type. Check the invoice, My WM, or the official WM Support Center.
Does 866-909-4458 still belong to Waste Management?
866-909-4458 continues to appear in some older WM and municipal service materials. Customers should use the WM Support Center if the number does not route them to the correct local service team.
How do I report a missed Waste Management pickup?
Sign in to My WM or use the WM Support Center. Confirm the pickup schedule and placement requirements, document the missed collection, and request a service ticket and recovery date.
How do I dispute a WM bill or charge?
Compare the invoice with the service agreement and prior bills. Contact WM with the invoice date, disputed amount, payment records, and requested correction. Ask for a ticket number and written explanation.
How do I cancel Waste Management service?
Review the service agreement and use the cancellation options available through My WM or the WM Support Center. Ask for the effective cancellation date, container-removal instructions, final charges, and written confirmation.
How do I contact Waste Management Human Resources?
WM lists 800-964-3373 and WM****@**.com for former-employee HR support and employment verification. Current employees should use their internal WM resources.
Where can I apply for a job with WM?
Current job openings and applications are available through the official WM Careers website at careers.wm.com.
Is Waste Management now called WM?
The company continues to have the legal name Waste Management, Inc., but it commonly markets and identifies itself using the shorter WM brand.
Is Waste Management publicly traded?
Yes. Waste Management, Inc. trades on the New York Stock Exchange under the symbol WM.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped readers locate corporate addresses, headquarters phone numbers, complaint information, and public company review pages since 2004.
This page uses Waste Management’s current corporate filings, official website, Support Center, billing guidance, cancellation instructions, careers information, Human Resources resources, investor materials, and sustainability information. Corporate details, telephone routing, local service rules, fees, and support procedures can change, so confirm important information directly with WM.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website. It is not affiliated with, endorsed by, or operated by Waste Management, Inc., WM, any WM subsidiary, local WM operation, municipality, contractor, landfill, transfer station, or recycling facility.
CorporateOfficeHeadquarters.com cannot access WM accounts, dispatch collection vehicles, report missed pickups, change service, repair or replace containers, accept payments, correct invoices, cancel contracts, retrieve containers, process refunds, verify employment, or contact WM on a visitor’s behalf.
Company names and trademarks belong to their respective owners. Reader reviews represent individual opinions and experiences, and allegations appearing in reviews have not necessarily been independently verified.
Share Your Waste Management Review or Complaint
Have you contacted WM Customer Care, the online Support Center, a local service team, a supervisor, the corporate office, or your municipality? Share your Waste Management experience below.
Consider including your city and state, account type, approximate service date, issue involved, contact method, response received, and whether WM resolved the complaint.
Privacy warning: Do not publish complete account or invoice numbers, payment-card details, bank information, login credentials, home addresses, personal telephone numbers, private email addresses, gate codes, photographs containing identifying information, employee personal information, or other sensitive data.