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  • Speedway Corporate Office: Address, Phone & Ownership

Speedway Corporate Office: Address, Phone & Ownership 

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Speedway corporate office and Store Support Center are located at 500 Speedway Drive, Enon, OH 45323. The Speedway corporate phone number is 1-937-864-3000. Customers with store, fuel, refund, receipt or Speedy Rewards complaints should normally call Speedway Customer Service at 1-800-643-1948 before contacting the Enon office.

Speedway LLC is owned by 7-Eleven, Inc. The Speedway brand continues to use its Enon address, customer-service system, Speedy Rewards program and brand-specific contact routes even though broader parent-company matters may be handled through 7-Eleven.

Speedway Corporate Office Address and Phone Numbers

Speedway LLC
500 Speedway Drive
Enon, OH 45323
United States

Important: 1-937-864-3000 is the Enon corporate-office and Store Support Center number. It is not the primary line for ordinary store complaints, Speedy Rewards accounts, receipt copies, Mastercard accounts or fleet cards.

Speedway corporate office and Store Support Center in Enon, Ohio
Speedway Store Support Center in Enon, Ohio.

Speedway Corporate Office Directory

The correct Speedway contact depends on whether the concern involves a store visit, fuel purchase, Speedy Rewards account, receipt, Mastercard or commercial fleet account.

  • Corporate Office and Enon Store Support Center: 1-937-864-3000
  • Store Complaints and Speedy Rewards: 1-800-643-1948
  • Online Customer Feedback: Use Speedway’s official “How Are We Doing?” form
  • Customer Service Email: 7e*******@*********ow.com
  • Receipt Copies and Credit Customer Service: 1-800-428-4016
  • Receipt and Credit Email: sp****************@******ay.com
  • Speedy Rewards Mastercard Account Support: 1-888-295-5540
  • Lost or Stolen FNBO Mastercard: 1-800-444-6938
  • Speedway Fleet Card Sales and Support: 1-866-885-4965
  • Jobs and Applications: Use the official Speedway and 7-Eleven careers website
  • Speedway Employee HR or Payroll: Use the manager and internal employee-support system
  • 7-Eleven Parent-Company Customer Relations: 1-800-255-0711

Speedway does not publish a public directory containing direct numbers for every executive, Human Resources manager, district manager, regional manager or corporate department.

Speedway Customer Service Hours

  • Monday through Friday: 7:00 a.m. to 8:00 p.m. Eastern Time
  • Saturday and Sunday: 8:00 a.m. to 5:00 p.m. Eastern Time

Speedway’s standard Customer Service line is not listed as a 24-hour service. Individual gas stations may be open 24 hours, but that does not mean the corporate Customer Service Department is staffed around the clock.

FNBO agents for the Speedy Rewards Mastercard are available 24 hours a day at 1-888-295-5540.

Speedway Customer Service Mailing Address

Speedway’s current terms list the following mailing address for its Customer Service Department:

Speedway LLC
Customer Service Department
P.O. Box 1500
Springfield, OH 45501

This mailing address is different from the physical Store Support Center at 500 Speedway Drive in Enon.

Send copies rather than original receipts or other irreplaceable documents. Include the store, transaction date, issue, previous case number and requested resolution. Do not mail a payment card, Speedy Rewards card or original identification document.

Speedway Headquarters and 7-Eleven Corporate Office

Speedway’s brand headquarters and Store Support Center remain in Enon, Ohio:

Speedway LLC
500 Speedway Drive
Enon, OH 45323

Speedway’s U.S. parent company is headquartered separately:

7-Eleven, Inc.
3200 Hackberry Road
Irving, TX 75063

A complaint about a Speedway store should normally remain within Speedway’s store-management and Customer Service system. Calling the 7-Eleven parent-company line does not create a separate executive refund or rewards department.

Who Owns Speedway?

Speedway is owned by 7-Eleven, Inc. The acquisition from Marathon Petroleum was completed in May 2021.

Speedway is no longer a Marathon Petroleum retail subsidiary. References that instruct customers to contact Marathon Petroleum for ordinary Speedway store, fuel, rewards or refund complaints are outdated.

Speedway is not separately traded on a stock exchange. The ultimate global parent company is Seven & i Holdings Co., Ltd.

Who Is the CEO of Speedway?

Speedway does not currently publish a separate brand CEO on its consumer website.

Speedway operates within 7-Eleven, Inc. Seven & i Holdings appointed Mauricio Leyva as CEO of 7-Eleven, Inc. effective August 1, 2026.

Corporate leadership can change. Investors, suppliers and formal business contacts should verify current executive information through 7-Eleven and Seven & i Holdings before directing important correspondence to a particular person.

Speedy Rewards Customer Service

Call 1-800-643-1948 for Speedy Rewards concerns involving:

  • Missing points
  • Points deducted unexpectedly
  • An account that is locked
  • An Alternate ID
  • Multiple accounts that need to be reviewed
  • A replacement Speedy Rewards card
  • Digital coupons
  • Bonus-point promotions
  • App login
  • A reward that did not apply
  • Account cancellation
  • Merging a Speedy Rewards Mastercard with a rewards account

Keep the receipt, store location, date, time, transaction amount and screenshots of the rewards account.

Do not create multiple new accounts to work around an account problem without first contacting Customer Service. Duplicate accounts can make points and account-history problems more difficult to resolve.

Speedy Rewards Is Still Active

Speedy Rewards remains Speedway’s loyalty program following the 7-Eleven acquisition.

Speedy Rewards members can earn qualifying points on merchandise and fuel purchases and redeem eligible points through the Speedway program and app.

Speedy Rewards and 7Rewards are related through common ownership but remain separately branded loyalty programs. Customers should use the support route associated with the account and store where the transaction occurred.

Speedy Rewards Mastercard Support

The Speedy Rewards Mastercard is serviced by First National Bank of Omaha.

Use FNBO for:

  • Credit-card statements
  • Payments
  • Interest and fees
  • Credit limits
  • Card fraud
  • Lost or stolen cards
  • Disputed Mastercard transactions
  • Online credit-card account access

Use Speedway Customer Service at 1-800-643-1948 for the Speedy Rewards loyalty account and for help linking or merging the Mastercard rewards membership.

Speedway Receipt Requests

Speedway’s official FAQ directs customers who need a copy of a receipt to:

Provide:

  • Speedway location
  • Store number when known
  • Date and approximate time
  • Transaction amount
  • Fuel pump number
  • Type of purchase
  • Last four digits of the card through a secure contact route

The local store may also be able to help with a recent receipt, but its ability to retrieve a transaction may depend on the date, register and payment method.

Speedway Fleet Card Support

Speedway fleet cards are issued by WEX Bank and can be used through participating Speedway, 7-Eleven and Stripes locations, depending on the card and network.

Fleet support may assist with:

  • New business accounts
  • Driver cards
  • Fuel controls
  • Transaction reporting
  • Billing
  • Lost cards
  • PIN questions
  • Account administration
  • Eligible fuel locations

Do not send a full fleet-card number or driver PIN through a public review or unencrypted email.

Speedy Cash Cards and Prepaid Card Questions

Speedy Cash Card concerns may involve:

  • Activation
  • Card balance
  • A card that does not work
  • Bulk purchases
  • Nonprofit purchases
  • A lost card
  • An incorrect purchase amount

Keep the physical card and purchase receipt. Contact Customer Service at 1-800-643-1948 for routing.

For bulk Speedy Cash Card purchases, Speedway currently lists:

Do not publish a Speedy Cash Card number, barcode or PIN.

How to Escalate a Speedway Complaint

  1. Identify the store: Record the address, city, state and store number.
  2. Contact the store manager: Ask the manager or shift leader to review the transaction or condition.
  3. Preserve evidence: Save the receipt, pump number, card statement, photographs and Speedy Rewards records.
  4. Call Speedway Customer Service: Use 1-800-643-1948 during published hours.
  5. Submit the official feedback form: Identify the location and describe the issue factually.
  6. Request a case number: Keep the reference number and date of each contact.
  7. Request district or regional review: Ask whether the complaint can be forwarded to the appropriate field manager.
  8. Use the correct financial route: Contact FNBO, WEX, the Credit Customer Service Department or the card issuer when applicable.
  9. Send a written complaint: Write to the Springfield Customer Service address or Enon Store Support Center when the issue remains unresolved.
  10. Contact an outside authority when appropriate: Serious safety, fuel-quality, injury, food-sanitation, discrimination or payment issues may require a regulator, emergency service, health department or card issuer.

What to Have Before Contacting Speedway

  • Store address and store number
  • Date and approximate time
  • Fuel pump number
  • Receipt or transaction information
  • Purchase amount
  • Fuel grade and gallons
  • Speedy Rewards account information shared only through a secure channel
  • Photographs of the pump, signs, receipt or store condition
  • Names or roles of employees and managers contacted
  • Card-provider information
  • Customer Service case number
  • A concise timeline
  • The exact resolution requested

Do not publish complete payment-card numbers, Speedy Rewards account numbers, passwords, PINs, home addresses, private telephone numbers, employee records or medical information in a public review.

Fuel Pump and Card Reader Complaints

Fuel-pump complaints may involve:

  • A card reader that does not work
  • A card retained by a reader or rewards device
  • A pump that will not start
  • A pump that stops unexpectedly
  • An unreadable screen
  • No receipt paper
  • An incorrect price display
  • A suspected skimming device
  • Fuel spilling or a nozzle problem
  • A pump that appears physically damaged

Notify the store immediately. Do not continue using damaged or suspicious equipment.

If a payment card becomes stuck:

  1. Stay near the pump when it is safe to do so.
  2. Notify the employee and manager immediately.
  3. Do not allow an unknown person to remove or handle the card.
  4. Contact the card issuer when the card cannot be promptly secured.
  5. Consider locking the card through the issuer’s app.
  6. Document the pump or reader number.
  7. Request written confirmation if the card is placed in the store safe.

Fuel Authorization Holds and Overcharges

Pay-at-the-pump transactions may begin with an authorization hold that differs from the final fuel purchase.

Ask the store and card issuer:

  • Whether the transaction is pending or posted
  • The amount of the original authorization
  • The final purchase amount
  • When the unused authorization was released
  • Whether the bank controls the remaining processing time

A pending authorization is not necessarily a completed overcharge. However, a posted incorrect amount should be documented and disputed through the store, Speedway Customer Service and card issuer as appropriate.

Prepaid Fuel and Refund Complaints

Prepaid-fuel complaints may involve:

  • Unused prepaid money not returned
  • Fuel placed on the wrong pump
  • Another customer using prepaid fuel
  • A clerk refusing or delaying a refund
  • A refund that does not appear
  • A cash refund dispute
  • A payment-card adjustment

Contact the store manager immediately. Keep the receipt and pump number and ask the manager to review the register and pump transaction.

When fuel is mistakenly authorized on the wrong pump, report it before leaving the location. Later investigation may be more difficult if the fuel has already been dispensed.

Request a receipt or written confirmation for any refund or adjustment.

Speedway Refund and Duplicate-Charge Complaints

Refund complaints may involve:

  • Duplicate in-store transactions
  • A canceled purchase
  • A fuel refund
  • An app or rewards offer
  • A prepaid-card purchase
  • A refund promised by a manager
  • A pending transaction that remains too long

Compare the receipt and card statement. Identify whether the amount is pending or posted and whether both charges have completed.

Contact the store, then Speedway Customer Service. If a posted charge remains unresolved, contact the card issuer with the receipt, store location and case number.

Fuel Quality Complaints

Fuel-quality concerns may involve:

  • Water or contamination allegations
  • A vehicle running poorly after fueling
  • An incorrect fuel grade
  • Diesel placed in a gasoline vehicle or gasoline placed in a diesel vehicle
  • A pump-labeling concern
  • Damage allegedly connected to fuel

Stop driving when continued operation could cause further damage or create a safety risk. Contact an appropriate towing or automotive professional.

Keep:

  • The fuel receipt
  • Pump number
  • Fuel grade
  • Date and time
  • Vehicle information
  • Repair diagnosis
  • Fuel samples handled by qualified parties when appropriate
  • Photographs and service invoices

Report the concern to the store manager and Speedway Customer Service. A state weights-and-measures, agriculture or fuel-quality agency may also regulate the station.

Food, Drink and Store Cleanliness Complaints

Convenience-store complaints may involve:

  • Expired food
  • Incorrect food temperature
  • Fountain-drink equipment
  • Coffee quality
  • Dirty counters
  • Restroom conditions
  • Pests
  • Spills
  • Trash
  • Food-preparation hygiene
  • Missing price labels

Notify the manager immediately. Keep the product and receipt when safe, record the expiration date and take photographs.

For a possible foodborne illness or serious sanitation concern, seek appropriate medical assistance and contact the local health department when warranted.

Injury and Store-Safety Complaints

Safety complaints may involve:

  • Slips and falls
  • Unmarked spills
  • Ice or snow
  • Broken pavement
  • Damaged equipment
  • Poor lighting
  • Unsafe fuel spills
  • Threats or violence
  • Vehicle accidents on the property

For an immediate emergency, call 911.

Report an injury to the store manager before leaving when possible. Ask for an incident report or case number and document:

  • Exact location
  • Date and time
  • Condition involved
  • Photographs
  • Witness information
  • Employee response
  • Medical or emergency-service records

Do not assume that a store employee’s statement means Speedway or an insurer has accepted responsibility for bills. Request the formal claim contact and claim number.

Store Employee and Manager Complaints

Employee complaints may involve:

  • Rude treatment
  • Discriminatory conduct allegations
  • Failure to provide a receipt
  • Refusal to contact a manager
  • Improper handling of a refund
  • Failure to respond to broken equipment
  • Understaffing
  • A store telephone that is not working
  • Manager follow-up problems

Record the store, date, time and employee role. Avoid posting an employee’s personal information publicly.

Ask Customer Service to document the complaint and request district or regional review when the store manager is involved or unavailable.

Speedway Human Resources and Payroll Phone Number

Speedway does not publish one universal public Human Resources or payroll phone number for every current employee, former employee, applicant, W-2 request, benefits question or workplace complaint.

Current Speedway Employees

Current company employees should use:

  • Their store manager or supervisor
  • Their market, district or area leader
  • The internal Human Resources system
  • Internal payroll and benefits resources
  • The employee-relations or ethics route provided by the employer

The Enon corporate switchboard and public Customer Service line should not be presented as dedicated employee payroll or benefits numbers.

Speedway Job Applicants

Speedway employment opportunities are now listed through the 7-Eleven careers system. The careers portal includes store, field, transportation, corporate-support and Enon Store Support Center opportunities.

Search Speedway and 7-Eleven Jobs.

Franchise or Dealer Employees

An employee at an independently operated location should verify the legal employer shown on pay statements, tax forms or hiring documents. The local operating company may control payroll, W-2 records and employment policies.

Do not publish employee IDs, Social Security numbers, payroll records, schedules, medical information, disciplinary records or private coworker information publicly.

Speedway Scam and Fake Support Warning

Be cautious of fake Speedway support numbers, gift-card promotions, fuel discounts, rewards-account alerts and employment messages.

  • Verify contact information through Speedway.com.
  • Use the official Speedway mobile app.
  • Do not disclose passwords or one-time security codes.
  • Do not provide complete payment-card information to an unexpected caller.
  • Do not pay a supposed refund or rewards fee with gift cards or cryptocurrency.
  • Do not grant remote access to a phone or computer.
  • Verify unexpected credit-card, rewards or account messages directly with Speedway or the card issuer.
  • Confirm job offers through the official careers system.

Speedway Reviews and Complaints

Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated from December 16, 2024, through April 28, 2025.

Reported themes include:

  • Allegedly rude employees
  • A dispute involving prepaid fuel used by another customer
  • A requested receipt not being provided
  • Difficulty reaching a store manager
  • A malfunctioning rewards reader that retained a payment card
  • A store telephone that was reportedly disconnected
  • Understaffing during busy periods
  • An injury complaint with no reported regional callback
  • Speedy Rewards points allegedly deducted in error
  • Long waits for Customer Service

These reviews describe individual customer experiences and allegations involving particular locations. They do not establish that every Speedway store, employee, manager, pump, rewards transaction or Customer Service interaction will have the same outcome.

No reliable aggregate star rating is currently displayed. A useful review should identify the general store, approximate date, issue, support route used, whether a case number was provided and whether the concern was resolved.

About Speedway

Speedway is a convenience-store and fuel-station brand operating across 36 states, primarily in the Midwest and along the East Coast.

Speedway stores may offer:

  • Gasoline and diesel fuel
  • Convenience-store products
  • Coffee and cold beverages
  • Prepared and packaged foods
  • Speedy Rewards
  • Gift cards and prepaid products
  • Lottery products where permitted
  • ATM services
  • Car washes at selected locations
  • Propane exchange at selected locations
  • Fleet-fueling services
  • Commercial diesel lanes at selected sites

Products, fuel brands, services and hours vary by location.

Speedway Competitors and Related Corporate Office Pages

Official and Related Speedway Resources

Frequently Asked Questions About Speedway Corporate Office

Where is the Speedway corporate office?

The Speedway corporate office and Enon Store Support Center are located at 500 Speedway Drive, Enon, OH 45323.

What is the Speedway corporate address?

The Speedway corporate address is Speedway LLC, 500 Speedway Drive, Enon, OH 45323.

What is located at 500 Speedway Drive in Enon, Ohio?

500 Speedway Drive, Enon, OH 45323 is Speedway LLC’s corporate office and Store Support Center.

What is the Speedway corporate phone number?

The Speedway corporate phone number for the Enon office is 1-937-864-3000.

What is the Speedway headquarters phone number?

The Speedway headquarters and Enon Store Support Center number is 1-937-864-3000. Customer Service can be reached at 1-800-643-1948.

What is the Speedway corporate number for complaints?

For an ordinary customer complaint, call Speedway Customer Service at 1-800-643-1948. The Enon corporate-office number is 1-937-864-3000.

What is the Speedway gas station corporate office phone number?

Speedway gas-station complaints generally route through Customer Service at 1-800-643-1948. The Enon Store Support Center is 1-937-864-3000.

What is the Speedway corporate office directory?

Speedway does not publish a complete public employee directory. Use 1-937-864-3000 for the Enon office, 1-800-643-1948 for Customer Service and rewards, 1-800-428-4016 for receipt copies and 1-888-295-5540 for the Speedy Rewards Mastercard.

What is the Speedway customer-service phone number?

Speedway Customer Service and Speedy Rewards can be reached at 1-800-643-1948.

How do I reach a live person at Speedway Customer Service?

Call 1-800-643-1948 during published Customer Service hours and follow the telephone prompts for the issue involved.

Is Speedway Customer Service available 24/7?

No. Speedway lists Customer Service hours of 7 a.m.–8 p.m. Eastern Monday through Friday and 8 a.m.–5 p.m. Eastern Saturday and Sunday.

How do I file a Speedway corporate complaint?

Start with the store manager, then call Customer Service or submit the official feedback form. Request a case number and district or regional review when the matter remains unresolved.

How do I obtain a Speedway receipt?

Contact Speedway Credit Customer Service at 1-800-428-4016 or email sp****************@******ay.com.

What is the Speedy Rewards customer-service number?

Call 1-800-643-1948 for Speedy Rewards account, points, app and coupon concerns.

What is the Speedy Rewards Mastercard phone number?

Call FNBO at 1-888-295-5540 for Speedy Rewards Mastercard account support.

What is the Speedway Fleet Card phone number?

Call 1-866-885-4965 for Speedway Fleet Card questions.

What is the Speedway HR phone number?

Speedway does not publish one universal public HR number. Current employees should use their manager and internal Human Resources system.

What is the Speedway payroll phone number?

No universal public Speedway payroll number is published. Employees should use the payroll or HR contact provided by their legal employer.

What is the Speedway corporate phone number for employees?

The public Enon switchboard is 1-937-864-3000, but it is not a dedicated employee payroll, benefits or HR hotline. Employees should use internal support routes.

Is Speedway owned by 7-Eleven?

Yes. 7-Eleven, Inc. acquired Speedway from Marathon Petroleum in 2021.

Is Speedway still owned by Marathon Petroleum?

No. Speedway is now owned by 7-Eleven, Inc.

Is Speedy Rewards still active?

Yes. Speedy Rewards remains Speedway’s active loyalty program.

Who is the CEO of Speedway?

Speedway does not publish a separate brand CEO. Speedway operates within 7-Eleven, Inc., which appointed Mauricio Leyva CEO effective August 1, 2026.

Is CorporateOfficeHeadquarters.com affiliated with Speedway?

No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website and is not affiliated with Speedway or 7-Eleven.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters telephone numbers, complaint information and public review pages since 2004.

Information is reviewed using official company terms, customer-service resources, rewards information, parent-company materials, card-provider pages, careers resources and visible reader submissions when available.

Corporate addresses, telephone numbers, ownership, leadership, customer-service hours, rewards policies and financial-product contacts can change. Verify important information directly with Speedway, 7-Eleven, FNBO or WEX before mailing documents, sending payments or sharing private information.

Page Update Note

This Speedway corporate office page was updated on July 30, 2026

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Speedway LLC, 7-Eleven, Inc., Seven & i Holdings Co., Ltd., Marathon Petroleum, FNBO, WEX Bank, any Speedway store, card issuer, fuel supplier, employee or government agency.

Speedway, Speedy Rewards, Speedy Cash, 7-Eleven, 7Rewards and related names, logos, trademarks and service marks belong to their respective owners. Corporate addresses, telephone numbers, leadership, rewards rules, fuel prices, store policies and financial-product terms may change without notice.

CorporateOfficeHeadquarters.com cannot access Speedy Rewards accounts, retrieve receipts, issue fuel refunds, reverse card charges, replace credit cards, manage fleet accounts, access payroll records or contact Speedway on a reader’s behalf.

This page does not provide fuel, automotive, medical, safety, employment, legal or financial advice. Contact Speedway, the store, card issuer, insurer, regulator, emergency service or qualified professional when appropriate.

Share Your Speedway Experience

Have you contacted a Speedway store manager, Customer Service, Speedy Rewards, the Enon Store Support Center, FNBO, fleet-card support or 7-Eleven about a complaint?

Share your experience below and identify the general store, approximate date, issue, support route used, whether a case number was provided and whether the concern was resolved.

Privacy warning: Do not post complete payment-card numbers, rewards-account information, PINs, passwords, home addresses, private telephone numbers, employee IDs, payroll records, medical records, claim documents or other sensitive personal information in a public review.

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Speedway Grass Valley CA Disappointing Experience

April 28, 2025

Speedway, Utterly disrespectful employees. I had an unfortunate encounter with one of the worst employees I think I’ve ever come across. At the Grass Valley location a man name Jared was an absolutely terrible to me and my girlfriend refusing a refund after he incompetently let another person get $70 of gas off her pre-paid pump. He unapologetically laughed in our faces and called my girl names I won’t repeat on here. Never again!

N

Speedway Disappointing Customer Service

April 5, 2025

Speedway, Terrible customer service. There is a certain Speedway location near me where 99.9% of the time, the clerks are unfriendly and not versed in their job. It is Always a hassle when I go this location. Today, I asked for a receipt prior to my transaction and yet again, I was not given a receipt. And when I asked for it, the guy was rude about it!

K

Speedway Siler City NC DIsappointing Issue

February 24, 2025

Speedway, not enough employees to cover to cover busy times during shifts, store manager unreachable because no working telephone for store, broken machine at pump that locks your card inside, but warning note not on machine; manager does not contact customer who has had a problem, manager does not deal with existing problems at store. On Friday, 2/21/25, my credit card got stuck in a machine at the pump, and wouldn’t come out. Prior to this happening, it was known by store personnel that the problem existed & the machine was broken, but there was not a note on the machine to warn customers about using it. The store is poorly staffed, especially during known busy times, so my problem at the pump had to wait until customers cleared out before the clerk could come outside. When someone came to my aide, the key to open the door of the machine did not work, so they could not get my credit card out. I had erroneously put my credit card in the “Rewards” machine, rather than in the actual pump, but the Rewards machine told me to enter my card (meaning a Rewards Card, the same size & configuration of a credit card) & there was a programmed was way for it to be sent back out, but later I learned the machine was broken. The store clerk was at a loss as to how to help me “cancel” & get my card back. I was told the manager was scheduled to work the next day, Sat. (2/22/25) 4:00 AM-2:00 PM, so I left my phone number with the clerk & went home. When I went to the store on Saturday, I found that I had missed her, for she had left her shift early; I was not given any was to contact her by the clerk on duty, except to come back the next day. I couldn’t understand why the clerks or the manager seemed to care that my credit card was stuck in their machine. Obviously, the manager didn’t care that her customer had an unresolved problem with her credit card at her store, she had not called me or left any info about the the resolution of my problem with the clerk who had relieved her early on Saturday, nor had she left any alternate way to get up with her, (I learned when I went there on Saturday that the store’s phone, which I called many, many times on Saturday before I went there, had always been busy, had been disconnected sometime previously). The clerk told me she was working the same hours on Sunday, so I resolved to give a store visit another try the next day, Sunday 2/23/25, on my way out of town. And that attempt proved futile, also, for once again, the store manager had left work early, & was gone by the time I could get there. But the clerk working did act like she cared about my problem. She acted like having my credit card stuck in their machine was a bad thing, and the situation deserved her time; she told me that my credit card had been retrieved from the machine & was in the store safe. I already knew that no one could open the safe except for the rather undependable manager. The clerk I saw on Sunday was kind, treated me with respect, and took my number again when I asked her to tell the store manager to call me. (So far, as of 5:00 PM on 2/24/25 today, I have not received a call from the store manager. I am disabled and at times not very mobile, so today I was unable to go by the store anytime during her shift of 4:00 AM-2:00 PM (there are only a few hours during a shift of those times when I could even go, for I’m unable to go anywhere until afternoon on days that I can move), though I have no faith that she would actually be there during that time frame when I could get my card out of the safe. I’m sure that SpeedWay must have some sort of emergency plan, because hopefully they see that human beings are fallible. If they do have a plan to handle problems such as this when the manager is not able to be at the store, then either no one at my local SpeedWay has been advised of the details of said plan or they wouldn’t know what constitutes an “Emergency” if it jumped up & slapped them in the face. It’s quite clear to me, a former Store Manager of a Denning Enterprises Convenience store in Cary, NC, a former public school teacher & a former local Director of a multi-million dollar federal government plan, that the Corporate Office of Speedway has some work to do at their store in Siler City, NC.

G E

Speedway Disappointing Injury Issue

February 4, 2025

Speedway, I was injured in a fall at a Speedway. Their “Shift Leader” insisted I go by ambulance to the local hospital. She assured me that all would be taken care of. A few weeks later I received a $3300.00 ambulance bill. I’ve returned to the same store every Monday (6) total to request to talk to a regional/division manager about all bills associated with the fall. I’m always told “he will call you” I’ve left my # each time with no call back.

N

Speedway Rewards Points Issue

December 16, 2024

Speedway, Customer Service Line. I’ve tried reaching someone at the customer service line for days. I’ve waited on hold for extended periods of time. No one answers the line. Over 5000 rewards points were deducted in error. Please rectify.

B
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