Many customers search for the 7-Eleven corporate office when they need help with a store complaint, food quality issue, 7Rewards problem, 7NOW delivery order, 7-Eleven Wallet issue, fuel or gas station concern, franchise question, employee complaint, vendor inquiry, or a local store experience that was not resolved by management.
This page provides 7-Eleven headquarters and corporate office contact information, the 7-11 headquarters address in Irving, TX, customer care and franchise phone numbers, complaint escalation tips, review themes, and related convenience-store corporate office resources.
7-Eleven Corporate Office and 7-11 Headquarters Contact Information
- 7-Eleven Corporate Office Address: 7-Eleven, Inc., 3200 Hackberry Road, Irving, TX 75063
- 7-Eleven Mailing Address: 7-Eleven Inc., P.O. Box 711, Dallas, TX 75221-0711
- 7-Eleven Corporate / Commonly Listed Office Phone Number: 1-972-828-7011
- 7-Eleven Customer Care Phone Number: 1-800-255-0711
- 7-Eleven Franchise Information: 1-800-782-0711
- Franchise Hours: Monday–Friday, 8 AM–6 PM CT
- U.S. Company: 7-Eleven, Inc.
- Global Parent Company: Seven & i Holdings Co., Ltd.
- Official Website: 7-Eleven.com
- Official Corporate Website: 7-Eleven Corporate
- Official Contact Page: 7-Eleven Contact Us
- Help Portal: 7-Eleven Help Portal
- Franchise Website: 7-Eleven Franchising
7-Eleven Headquarters Address and Contact Update
The 7-Eleven headquarters address for the U.S. corporate office is 3200 Hackberry Road, Irving, TX 75063. Some older pages describe the office as being in Dallas, but the physical 7-11 corporate office address is in Irving, Texas. The company also lists a Dallas P.O. Box mailing address for corporate correspondence.
Customers searching for 7 eleven corporate, 7 eleven corporate office, 7-11 headquarters, 7 eleven headquarters, 711 corporate office, or seven eleven corporate office are usually looking for the same U.S. headquarters and store support center information. For routine store, rewards, app, 7NOW, or customer service issues, start with the official Help Portal or customer care route before contacting the corporate office.
Choose the Correct 7-Eleven Support Route
Store Complaints
For complaints about a specific 7-Eleven store, employee, manager, restroom access, cleanliness, missing cups, out-of-stock food, expired items, pricing, fuel, or food handling, start with the local store manager when possible. If the issue is not resolved, use the official 7-Eleven Help Portal and include the store address, visit date, receipt, and issue details.
Customer Care
For general customer support, 7Rewards, account issues, app concerns, product questions, food quality, store feedback, and other customer experience complaints, call 1-800-255-0711 or use the official contact form.
7Rewards, 7-Eleven App and 7-Eleven Wallet
For 7Rewards points, app login problems, wallet issues, mobile checkout, offers, digital coupons, birthday rewards, or account access problems, use the Help Portal or app support route. Include screenshots, account email, phone number, offer details, and the store location if the issue happened during a visit.
7NOW Delivery Orders
For 7NOW delivery issues, missing items, wrong items, late delivery, refund requests, delivery fees, or order problems, use the 7NOW app or 7NOW Help Center first. Include the order number, delivery address, item details, photos, and screenshots of the receipt.
Franchise Questions
For franchise ownership, available stores, business conversion, franchise requirements, or franchise applications, use the 7-Eleven franchise website or call 1-800-782-0711.
Vendor, Real Estate and Business Inquiries
7-Eleven’s corporate contact page provides topic choices for business-related inquiries such as real estate, construction and facilities, asset protection, franchising, careers, customers, and community or social impact. Choose the closest department so the inquiry is routed correctly.
What to Have Before Contacting 7-Eleven Corporate Office
- The exact 7-Eleven store address, city, and state
- Date and time of your visit, purchase, fuel transaction, app issue, or delivery order
- Receipt number, order number, loyalty account email, or phone number tied to the account
- Photos of the product, receipt, packaging, fuel pump, store condition, or food concern, if relevant
- Names of managers, employees, or support representatives, if known
- Copies of emails, Help Portal confirmations, app screenshots, or customer care replies
- The result you are requesting, such as a refund, account correction, rewards adjustment, store follow-up, product review, or management response
How to Escalate a 7-Eleven Complaint
- Start with the local store when appropriate. Store-level issues can often be investigated faster by the manager or area team.
- Use the official Help Portal. Submit complaints through the correct topic, such as store experience, product quality, app, wallet, 7NOW, or rewards.
- Call customer care if needed. 7-Eleven customer care can be reached at 1-800-255-0711.
- Document the issue clearly. Save receipts, photos, support replies, account screenshots, order numbers, and the names of people you spoke with.
- Ask for escalation. If the issue involves repeated store problems, food safety, employee conduct, missing refunds, or account access, ask that it be escalated to the appropriate area or corporate support team.
- Contact corporate for unresolved issues. For formal correspondence, write to 7-Eleven, Inc., 3200 Hackberry Road, Irving, TX 75063 or the listed Dallas P.O. Box.
- Use outside agencies when appropriate. For food safety, contact the local health department. For payment disputes, contact your card issuer. For fuel pump or weights-and-measures issues, contact the appropriate state agency.
Common Reasons Customers Contact 7-Eleven Corporate Office
- Store complaints involving employees, managers, cleanliness, product availability, or customer treatment
- Food quality, hot food, coffee, fountain drinks, expired items, or food handling concerns
- 7Rewards points, app login, wallet, digital coupons, or account access problems
- 7NOW delivery orders, missing items, refunds, or wrong items
- Fuel pump, gas receipt, payment authorization, car wash, or gas station issues
- Overcharges, duplicate charges, refund delays, or unfamiliar 7-Eleven charges
- Gift card balance, activation, redemption, or fraud concerns
- Franchise ownership, available stores, or business conversion questions
- Vendor, real estate, construction, facilities, or supplier inquiries
- Employee HR, payroll, W-2, workplace, or store employment concerns
Store, Food Quality and Cleanliness Complaints
Many 7-Eleven complaints involve a specific store experience. If your complaint involves food sitting too long, missing drink cups or lids, unclean restrooms, poor employee conduct, expired products, pricing issues, or a store manager problem, include the exact store location and visit time when submitting your complaint.
For serious food handling, sanitation, illness, or safety concerns, contact the store, 7-Eleven customer care, and the local health department. Include photos, receipt details, product information, and any response you received from the store.
7Rewards, App, Wallet and Account Issues
If your complaint involves 7Rewards, the 7-Eleven app, 7-Eleven Wallet, mobile checkout, digital coupons, missing points, or account sign-in problems, use the app support route or Help Portal. Include the phone number or email tied to your account, screenshots of the error, offer details, store location, and receipt.
Do not post private account details, wallet information, gift card PINs, or payment information in public comments. Use official 7-Eleven support routes for sensitive account issues.
7NOW Delivery, Missing Items and Refund Problems
For 7NOW delivery complaints, start inside the 7NOW app or Help Center. The most useful information includes the order number, delivery address, missing item, incorrect item, photo of the order, driver or delivery details if available, and screenshots of any refund or support response.
If the issue involves an unauthorized payment, duplicate charge, or refund that did not arrive, contact 7-Eleven or 7NOW support and your payment provider promptly.
Fuel, Gas Pump and Payment Complaints
If your 7-Eleven complaint involves fuel, pump authorization holds, gas receipts, car wash issues, air machines, fuel quality, or payment problems at a gas station, save the receipt and note the pump number, store address, date, time, and amount charged.
Fuel pump and payment authorization issues may involve the store, card issuer, payment processor, or state weights-and-measures agency. If your card shows a pending hold, wait to see whether it settles into the correct final amount before filing a dispute.
Unfamiliar 7-Eleven Charges
If you see an unfamiliar 7-Eleven, 7NOW, 7-Eleven Wallet, gas station, or convenience-store charge, check your recent store visits, fuel purchases, delivery orders, app wallet activity, gift card purchases, and family accounts first. Some gas station transactions may appear as temporary authorizations before the final amount posts.
For help researching confusing card descriptors or unfamiliar retail charges, visit ChargeOnMyCard.com. If you believe a charge is unauthorized, contact 7-Eleven and your bank or card issuer promptly.
Scams, Fake Coupons and Fake Support Numbers
Be careful with texts, emails, social media posts, search ads, or websites that claim to provide a special 7-Eleven refund department, corporate complaint number, free gift card, fake coupon, fuel reward, or 7Rewards account recovery link. Use official 7-Eleven websites, apps, and support forms whenever possible.
Never provide your bank login, full card number, one-time passcode, app password, gift card PIN, or identity documents to a number or message you cannot verify. For fake coupons, gift card scams, phishing texts, account takeover attempts, or fake support numbers, visit ThinkItsAScam.com.
Franchise, Vendor and Employment Questions
For 7-Eleven franchise questions, use the franchise site or call 1-800-782-0711. Franchise inquiries are separate from customer care, so use the franchising route for store ownership, available stores, financial requirements, business conversion, and franchise application questions.
For employment, payroll, W-2, scheduling, HR, or workplace issues, start with the local store, franchise operator, or internal employee route. Because many 7-Eleven stores are franchised or licensed, the local operator may be the employer for store-level HR matters.
7-Eleven Reviews and Complaints
Current CorporateOfficeHeadquarters.com review themes for 7-Eleven include complaints about poor customer service, local stores being out of fountain drink cups or lids, food items being unavailable, cleanliness concerns, food handling concerns, employees or managers not responding well, restroom access issues, app/account sign-in problems, and environmental or trash concerns.
Many of these complaints are tied to specific store locations, so they may not represent every 7-Eleven store. If you leave a 7-Eleven review below, include the store address, date of visit, issue type, whether you contacted the store or customer care, and what response you received.
About 7-Eleven
7-Eleven is one of the world’s best-known convenience-store brands, with stores offering drinks, snacks, hot food, coffee, convenience items, fuel at many locations, delivery options, app-based rewards, and quick-service retail products. The U.S. headquarters and store support center is located in Irving, Texas.
7-Eleven, Inc. is wholly owned by Seven & i Holdings Co., Ltd. The company operates, franchises, and licenses stores, and it also owns or operates related convenience and fuel brands, including Speedway following the 2021 acquisition.
7-Eleven Competitors and Related Corporate Office Pages
7-Eleven competes with other convenience store, gas station, travel stop, and quick-service retail brands. Related corporate office pages include RaceTrac, Wawa, Circle K, Casey’s General Stores, QuikTrip, and Sheetz. Speedway is now part of the broader 7-Eleven family, so it should be viewed differently from independent competitors.
Related 7-Eleven Resources
- 7-Eleven Official Contact Page
- 7-Eleven Help Portal
- 7-Eleven Official Website
- 7NOW Help Center
- 7-Eleven Franchising
- 7-Eleven Brand Story
- Seven & i Holdings
- RaceTrac Corporate Office
- Wawa Corporate Office
- Circle K Corporate Office
- Casey’s General Stores Corporate Office
- Help With Unfamiliar Card Charges
- Scam and Fake Support Number Warnings
Frequently Asked Questions About 7-Eleven Corporate Office
Where is 7-Eleven corporate office?
7-Eleven corporate office is located at 3200 Hackberry Road, Irving, TX 75063. This is also the commonly searched 7-11 headquarters address and 711 corporate office address.
What is the 7-Eleven corporate office phone number?
A commonly listed 7-Eleven corporate office phone number is 1-972-828-7011. For customer care, 7-Eleven lists 1-800-255-0711.
What is the 7-11 headquarters address?
The 7-11 headquarters address is 7-Eleven, Inc., 3200 Hackberry Road, Irving, TX 75063. The company also lists a mailing address at P.O. Box 711, Dallas, TX 75221-0711.
Is 7-Eleven headquarters in Dallas or Irving?
The physical U.S. headquarters and store support center is in Irving, Texas. Some listings refer to Dallas because of the Dallas-area market and the Dallas P.O. Box mailing address.
How do I file a 7-Eleven complaint?
Start with the store manager for a store-level issue. If the issue is not resolved, call customer care at 1-800-255-0711 or use the official Help Portal to submit a complaint with the store address, receipt, visit date, and issue details.
What is the 7-Eleven franchise phone number?
The 7-Eleven franchise phone number is 1-800-782-0711. The franchise line is for store ownership and franchise inquiries, not regular customer complaints.
Who owns 7-Eleven?
7-Eleven, Inc. is wholly owned by Seven & i Holdings Co., Ltd. 7-Eleven’s U.S. business is headquartered in Irving, Texas.
Is Speedway a 7-Eleven competitor?
Speedway is no longer best described as an independent competitor. 7-Eleven completed its acquisition of Speedway stores in 2021, so Speedway is part of the broader 7-Eleven family of brands.
What should I do about a 7-Eleven food safety complaint?
Contact the store and 7-Eleven customer care with the store address, product details, photos, receipt, and date of purchase. For serious sanitation or foodborne illness concerns, also contact the local health department.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, complaint, review, and escalation information for many years. This 7-Eleven corporate office page is designed to help readers identify the correct 7-11 headquarters address, corporate office phone number, customer care route, franchise support route, and complaint escalation path.
Because store ownership, franchise operations, customer care forms, app support routes, phone numbers, and corporate contact details can change, readers should confirm time-sensitive information directly with 7-Eleven, the local store, the official Help Portal, or the appropriate agency before mailing documents or relying on a specific department route.
Page Update Note
This 7-Eleven corporate office page was updated on June 27, 2026 to verify the Irving, Texas headquarters address, clarify the Dallas mailing address, improve 7-11 corporate office and customer care routing, update parent-company information, correct the Speedway competitor note, and summarize current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not officially connected with 7-Eleven, Inc., Seven & i Holdings Co., Ltd., Seven-Eleven Japan, Speedway, any 7-Eleven store, franchisee, employee, app, delivery service, or affiliate. This page is provided for informational purposes and to give customers a place to share general reviews, complaints, corrections, and feedback about their own experiences.
Share Your Experience
Have you contacted 7-Eleven corporate office, 7-11 headquarters, customer care, the Help Portal, a local store manager, franchise support, or 7NOW support about a complaint? Share your general experience below to help other readers understand what worked, what did not, and which support route helped resolve the issue. Do not post private payment details, app passwords, gift card PINs, full addresses, employee personal information, or account information in public comments.
