Pilot Flying J is one of North America’s largest networks of travel centers, fuel stops, and services for professional drivers, motorists, fleets, and RV travelers. The company operates under the corporate name Pilot and maintains the familiar Pilot and Flying J brands at locations throughout the United States and Canada.
Consumers commonly search for the Pilot Flying J corporate office address or phone number when they need help with a fuel purchase, store experience, missing rewards, mobile-app problem, shower, truck-parking reservation, food order, gift card, billing concern, employee interaction, or unresolved complaint involving a particular travel center.
How to Contact Pilot Flying J Corporate Office
Pilot provides separate contact options for Guest Services, business sales, fleet accounts, employees, media inquiries, real estate, security-video requests, and corporate matters.
- Legal Company Name: Pilot Travel Centers LLC
- Corporate Name: Pilot
- Major Consumer Brands: Pilot, Flying J, and One9
- Pilot Flying J Headquarters Address: 5508 Lonas Drive, Knoxville, TN 37909
- Pilot Guest Services Phone Number: 1-877-866-7378
- Business Sales Phone Number: 1-865-474-2953
- Guest Services Contact Form: Contact Pilot Guest Services
- Guest Services Support Portal: Submit a Pilot Support Request
- Official Website: PilotCompany.com
- Travel Center Locator: Find a Pilot or Flying J Location
- Pilot App: Pilot App and Rewards
- Prime Parking: Reserve Truck Parking
- Shower Information: Pilot Flying J Showers
- Gift Cards: Pilot Gift Cards
- Security Video Requests: Request Pilot Security Video
- Careers: Pilot Company Careers
- Parent Company: Berkshire Hathaway Inc.
- Parent Company Stock Symbols: NYSE: BRK.A and BRK.B
Pilot Guest Services Hours
- Guest Services: 8:00 a.m. to midnight Eastern Time, seven days a week
- Business Sales: Monday through Friday, 8:00 a.m. to 7:00 p.m. Eastern Time
- Corporate Office: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time
The number 1-800-562-6210 appears in older Pilot listings and certain company documents. Pilot’s current official contact page identifies 1-877-866-7378 as the main Guest Services number for questions, feedback, billing, and help with a customer experience.
For an urgent concern at a travel center, contact the location’s manager first. Local telephone numbers, store numbers, hours, fuel types, parking, showers, restaurants, and other amenities are available through Pilot’s location finder.
How to Escalate a Pilot Flying J Complaint
The appropriate escalation process depends on whether the concern involves a store purchase, fuel transaction, restaurant order, parking reservation, shower, rewards account, app, gift card, truck service, employee interaction, or commercial fleet account.
- Contact the Pilot or Flying J location where the incident or transaction occurred and ask to speak with the general manager or manager on duty.
- Keep the receipt, store number, location address, transaction date, approximate time, pump number, parking reservation, app screenshots, photographs, and names of employees involved.
- Clearly explain what happened and state the resolution you are requesting, such as a refund, replacement, rewards adjustment, parking credit, account correction, or management response.
- If the location does not resolve the concern, call Guest Services at 1-877-866-7378 or submit the official support form.
- Ask for a case or reference number and keep notes showing the representative’s name, date, and promised next step.
- If the complaint involves a rewards account or Pilot app, provide the account email, store number, transaction information, and screenshots without sharing the account password.
- If the matter involves a fleet fuel card, direct-bill account, wholesale account, or commercial service, contact the appropriate fleet or sales department separately.
- If necessary, mail a concise written complaint and copies of supporting documents to Pilot Travel Centers LLC, 5508 Lonas Drive, Knoxville, TN 37909.
For a safety, theft, accident, or law-enforcement matter, contact the local travel center and the appropriate authorities immediately. Authorized parties can use Pilot’s security-video request portal when footage may be relevant.
Do not publish complete payment-card numbers, fuel-card numbers, rewards passwords, driver’s-license numbers, home addresses, security codes, or other sensitive personal information in a public review.
About Pilot Flying J
Pilot was founded in 1958 by Jim Haslam, who opened the company’s first gas station in Gate City, Virginia. The business expanded into convenience stores, fuel distribution, restaurants, and full-service travel centers.
Pilot entered a partnership with Marathon Ashland Petroleum in 2001 to form Pilot Travel Centers. In 2010, Pilot Travel Centers combined with Flying J, creating the Pilot Flying J travel-center network.
The company adopted Pilot Company as its broader corporate name in 2020 while continuing to operate the Pilot and Flying J consumer brands. Pilot is now commonly referred to simply as Pilot.
- Founded: 1958
- Founder: Jim Haslam
- First Location: Gate City, Virginia
- Headquarters: Knoxville, Tennessee
- Parent Company: Berkshire Hathaway Inc.
- Chief Executive Officer: Adam Wright
- President of Retail: Sean Marrero
- Employees: More than 30,000 team members
- Network: More than 900 locations
- Geographic Reach: Approximately 44 states and five Canadian provinces
- Daily Guests: Approximately 1.2 million
- Annual Fuel Supplied: Approximately 12 billion gallons
- Business Type: Privately operated subsidiary of a publicly traded parent company
Who Owns Pilot Flying J?
Pilot is wholly owned by Berkshire Hathaway Inc., the multinational holding company associated with Warren Buffett.
Berkshire Hathaway began investing in Pilot in 2017, became the majority owner in 2023, and completed its acquisition of the remaining ownership interest in 2024.
The Haslam family founded and operated Pilot for decades but no longer owns the company following Berkshire Hathaway’s full acquisition.
Consumers looking for parent-company contact information can visit the Berkshire Hathaway Corporate Office page.
Who Is the CEO of Pilot?
Adam Wright is the chief executive officer of Pilot. He joined the company in 2023 after Berkshire Hathaway became Pilot’s majority owner.
Wright previously held senior leadership positions within Berkshire Hathaway Energy, including serving as president and CEO of MidAmerican Energy Company. His experience includes energy operations, customer service, renewable-energy development, strategic planning, and large-scale infrastructure.
Sean Marrero serves as president of Pilot’s retail business and oversees the company’s travel centers, guest experience, retail operations, food, and related services.
What Is the Difference Between Pilot, Flying J, and Pilot Company?
Pilot Company was the broader corporate name adopted in 2020. The company’s current website and communications generally use the shorter Pilot name.
Pilot and Flying J remain consumer-facing travel-center brands. Both offer fuel, food, convenience items, parking, showers, rewards, and services for professional drivers and highway travelers.
One9 is another Pilot-affiliated travel-center and fueling brand, designed primarily for professional drivers and smaller fleet operators.
How Many Pilot and Flying J Locations Are There?
Pilot reports a network of more than 900 locations across the United States and Canada.
The total includes a combination of company-operated travel centers, dealer locations, and affiliated fuel stops. Individual locations may operate under the Pilot, Flying J, One9, or other affiliated names.
The network changes as travel centers open, close, relocate, are remodeled, or join as dealer locations. Travelers should use the official location finder for the most current information.
Pilot Flying J Services and Amenities
Services vary by location, but Pilot and Flying J travel centers may offer:
- Gasoline and diesel fuel
- Commercial truck fueling lanes
- Diesel exhaust fluid
- Truck parking and Prime Parking reservations
- Professional-driver showers
- Restaurants and prepared food
- Coffee, snacks, and convenience merchandise
- Mobile ordering
- Truck-care and roadside services at participating locations
- CAT scales
- RV fuel lanes, dump stations, and propane at selected locations
- Electric-vehicle charging at participating travel centers
- ATMs and money services
- Wi-Fi
- Laundry facilities
- Gift cards
- Pilot app and rewards services
Not every amenity is available at every travel center. Search the official location page or call the store directly when a particular service is important.
Pilot App and Rewards
The Pilot app combines location search, fuel information, receipts, rewards, mobile fueling, shower reservations, parking reservations, offers, and mobile ordering.
Professional drivers can participate in Pilot’s rewards programs, including PushForPoints and Shower Power. Eligible drivers may earn fuel points, food offers, shower credits, birthday rewards, and other benefits.
App features may include:
- Finding Pilot and Flying J locations
- Checking fuel prices and amenities
- Viewing mobile receipts
- Activating rewards promotions
- Reserving a shower
- Reserving Prime Parking
- Using mobile fueling
- Ordering food and convenience items
- Managing payment methods and gift cards
Customers reporting missing points or rewards should retain the receipt and submit the store number, transaction date, fuel quantity, account email, and screenshots through Guest Services.
Pilot Flying J Showers
Pilot reports more than 5,300 showers across more than 800 participating locations.
Drivers can reserve a shower through the Pilot app, at the register, or at a driver kiosk. The app can display the driver’s place in line and send a notification when the shower is ready.
Pilot states that showers follow an 11-step cleaning process between uses and include fresh towels and selected amenities.
Professional drivers may earn shower credits through qualifying fuel purchases. Pilot’s Shower Power program can provide daily shower access after the driver reaches the required monthly fuel threshold.
Pilot Prime Parking
Prime Parking allows professional drivers to reserve selected truck-parking spaces in advance.
Reservations can be made through the Pilot app or website at participating locations. Drivers should confirm:
- The correct travel center and store number
- Arrival and departure dates
- Whether the space is for a tractor-trailer or bobtail
- The reservation charge
- Cancellation and refund rules
- Where to obtain or display the parking confirmation
- Whether trailer dropping is permitted
If a reserved space is unavailable or occupied, contact the travel center immediately and take photographs showing the space number and reservation details when it is safe to do so.
Pilot Food and Mobile Orders
Pilot travel centers may include Pilot-operated food concepts and national restaurant franchises. Food selection varies by location.
Customers can place mobile orders through Pilot’s website or app at participating stores. For missing, incorrect, unavailable, or poorly prepared items, contact the location promptly and retain the digital receipt.
If a refund is promised, ask whether the refund will return to the original payment method, Pilot account, rewards balance, or another form of credit.
Pilot Gift Cards
Pilot offers physical and digital gift cards that can be purchased online or at participating locations. Customers can also check balances, reload eligible cards, and store gift cards within the Pilot app.
Keep the purchase receipt and activation confirmation until the card has been used. Do not publish a complete gift-card number or security code when requesting help.
Pilot Flying J Reviews, Complaints and Customer Feedback
The number of reviews currently visible on CorporateOfficeHeadquarters.com is limited, so the comments should be treated as individual experiences rather than a complete measure of Pilot’s network.
The existing reviews have mentioned the following concerns:
- Truck parking and blocked fuel lanes: One professional driver reported illegally parked trucks blocking pumps and contributing to traffic congestion near a Maryland Flying J.
- Store staffing and food availability: The same reviewer described empty breakfast and coffee areas and said employees attributed the shortage to a staff absence.
- Denied store access: Another customer reported being told to leave a Flying J store without receiving an explanation.
- Manager and employee interactions: Reviews have criticized the manner in which employees or managers handled identification checks and customer questions.
- Contactless payment: An employee at a Canadian location suggested adding tap-to-pay capability after observing lost transactions and customer inconvenience.
- Location management: Several comments focused on local operational issues rather than companywide policies.
These comments involve individual stores, employees, and circumstances. Service, staffing, food inventory, parking enforcement, technology, and management can vary across more than 900 locations.
As more reviews are submitted, this section can be updated to identify broader patterns involving fuel, rewards, parking, showers, store conditions, food, billing, and complaint follow-up.
Pilot Flying J Competitive Landscape
Pilot competes in travel centers, truck stops, commercial fuel, convenience retail, roadside food, truck parking, showers, fleet services, rewards, and highway amenities.
Three of its most direct competitors include:
- Love’s Travel Stops Corporate Office – Love’s competes through a large travel-center network, commercial fuel, truck parking, food, showers, truck service, and fleet programs.
- TravelCenters of America Corporate Office – TA competes through TA, Petro, and related travel centers offering fuel, restaurants, truck repair, parking, showers, and professional-driver services.
- 7-Eleven Corporate Office – 7-Eleven competes through convenience stores, fuel stations, food, beverages, rewards, delivery, and a large national footprint.
Pilot also competes with regional convenience and fuel chains, including:
- RaceTrac Corporate Office – RaceTrac competes in fuel, convenience retail, food, beverages, rewards, and highway locations.
- Wawa Corporate Office – Wawa competes in fuel, made-to-order food, coffee, convenience products, digital ordering, and rewards.
Other competition includes Buc-ee’s, Circle K, Speedway, QuikTrip, Sheetz, Casey’s, Maverik, independent truck stops, fleet-fueling networks, and highway restaurants.
Related Travel Center and Convenience Store Pages
- Love’s Travel Stops Corporate Office
- TravelCenters of America Corporate Office
- 7-Eleven Corporate Office
- RaceTrac Corporate Office
- Wawa Corporate Office
- Cumberland Farms Corporate Office
- Speedway Corporate Office
- Berkshire Hathaway Corporate Office
Additional Pilot Flying J Customer Resources
- Pilot Guest Services, Chat and Contact Form
- Pilot Frequently Asked Questions
- Find a Pilot or Flying J Store and Phone Number
- Pilot App and Rewards Information
- Professional Driver Rewards
- Prime Parking Reservations
- Pilot Shower Reservations and Information
- Pilot Gift Cards and Balance Information
- Pilot Security Video Request Portal
- Search Pilot Company Jobs
Frequently Asked Questions About Pilot Flying J
Where is Pilot Flying J’s corporate office?
Pilot is headquartered at 5508 Lonas Drive, Knoxville, TN 37909.
What is the Pilot Flying J corporate phone number?
Pilot does not prominently publish a separate general switchboard number on its current contact page. Guest questions and complaints are directed to Guest Services at 1-877-866-7378.
What is Pilot Flying J’s customer-service number?
Pilot Guest Services can be reached at 1-877-866-7378 from 8:00 a.m. to midnight Eastern Time, seven days a week.
Is 1-800-562-6210 still the Pilot customer-service number?
The number continues to appear in some Pilot documents and older listings, but Pilot’s current official contact page identifies 1-877-866-7378 as its main Guest Services number.
How do I file a complaint with Pilot Flying J?
Begin with the manager of the location involved. If the matter is not resolved, call Guest Services or submit the official support form with the store number, visit date, receipt, photographs, and requested resolution.
Who owns Pilot Flying J?
Pilot is wholly owned by Berkshire Hathaway Inc. Berkshire completed its acquisition of the remaining Pilot ownership interest in 2024.
Who is the CEO of Pilot?
Adam Wright is the chief executive officer of Pilot.
Is Pilot Flying J still owned by the Haslam family?
No. The Haslam family founded Pilot and owned the company for decades, but Berkshire Hathaway now owns the entire business.
Is Pilot Flying J publicly traded?
Pilot is not separately traded. Its parent company, Berkshire Hathaway, is publicly traded under the symbols BRK.A and BRK.B.
Why is Pilot Flying J now called Pilot?
The company adopted Pilot Company as a broader corporate name in 2020 and now generally uses Pilot. Pilot and Flying J remain active travel-center brands.
How many Pilot and Flying J locations are there?
Pilot reports more than 900 locations across the United States and Canada.
How do I contact a specific Pilot or Flying J?
Use the official location finder to search by city, state, province, highway, or store number. Location pages provide phone numbers, hours, fuel, parking, showers, restaurants, and amenities.
How do I report missing rewards points?
Contact Guest Services and provide the account email, receipt, store number, transaction date, fuel quantity, and screenshots. Do not provide the account password.
How do I reserve a Pilot shower?
Reserve through the Pilot app, at the register, or at a driver kiosk. The app can show the wait queue and notify the driver when the shower is ready.
How do I reserve Pilot truck parking?
Use Prime Parking through the Pilot app or website at participating locations. Save the reservation confirmation and review the cancellation and refund terms.
How do I request a Pilot refund?
Contact the location where the purchase occurred. For app orders, parking, gift cards, or rewards-related purchases, Guest Services may also need the receipt and account details.
How do I report a problem with a Pilot gift card?
Use the gift-card help options on Pilot’s website or contact Guest Services. Keep the receipt and partial card number, but never publish the complete card number or security code.
How do I request security footage from a Pilot location?
Authorized parties can use Pilot’s official security-video request portal. Law-enforcement or legal documentation may be required depending on the request.
How do I apply for a Pilot Flying J job?
Visit Pilot’s careers website to search for travel-center, restaurant, driver, maintenance, fuel-transport, management, technology, administrative, and corporate positions.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also provides a place where drivers and travelers can share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns and show how experiences differ among travel centers, managers, employees, services, and locations.
Corporate addresses, contact numbers, store locations, amenities, rewards rules, and leadership positions can change. Visitors should verify important information through Pilot’s official website before mailing documents, providing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Pilot Travel Centers LLC, Pilot, Flying J, One9, Berkshire Hathaway, or any Pilot dealer location.
Pilot, Flying J, One9, Prime Parking, PushForPoints, Shower Power, the Pilot app, and related names and logos are trademarks of their respective owners. Corporate and travel-center information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com. Allegations contained in consumer reviews have not necessarily been independently verified.
Share Your Pilot Flying J Experience
Have you contacted Pilot Guest Services, worked with a travel-center manager, used the Pilot app, reserved parking or a shower, disputed a charge, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the Pilot or Flying J location, store number, approximate visit date, service involved, customer-support channel used, whether the company responded, and whether the matter was resolved.
Do not include payment-card numbers, fuel-card numbers, gift-card numbers, passwords, driver’s-license numbers, home addresses, security codes, or other sensitive personal information.