InTown Suites Corporate Office, Headquarters & Phone 

InTown Suites corporate office is located in Atlanta, Georgia. InTown Suites offers furnished weekly and monthly accommodations at extended-stay properties across the United States. Below are the current headquarters address, corporate phone number, reservation line, customer-service options, complaint process, and refund information.

How to Contact InTown Suites Corporate Office Headquarters

InTown Suites Headquarters and Contact Information

• InTown Suites Corporate Address: 980 Hammond Drive, Suite 500, Atlanta, GA 30328, USA
• InTown Suites Corporate Phone Number: 1-770-799-5000
• Corporate Number for InTown Suites: 1-770-799-5000
• InTown Suites Reservations: 1-844-770-0684
• InTown Suites Customer Service: Customer Feedback Form
• Find an InTown Suites Property: InTown Suites Location Directory
• Book an InTown Suites Reservation: Reservation Page
• Modify a Reservation: InTown Suites Reservations Portal
• Renew an Existing Stay: Renew Your Stay
• InTown Suites Frequently Asked Questions: InTown Suites FAQ
• InTown Suites Careers and Jobs: Careers Page
• InTown Suites Website: intownsuites.com
• Sister Brand: Uptown Suites

Which InTown Suites Contact Should You Use?

The appropriate contact depends on whether the issue concerns an active stay, reservation, cancellation, room condition, payment, refund, employment application, or unresolved complaint.

• Immediate problem during a stay: Contact the property office or General Manager.
• New reservation: Call 1-844-770-0684 or use the official reservation page.
• Change or cancel a reservation: Contact the property shown on the confirmation or call the reservation line.
• Room, housekeeping, maintenance, or property complaint: Report it to the General Manager while the condition can be inspected.
• Payment, deposit, or refund question: Begin with the property that collected the payment.
• Customer-service complaint: Submit the official customer feedback form.
• Lost property: Contact the specific InTown Suites location directly.
• Employment or Human Resources question: Use the official careers portal or contact the workplace involved.
• Corporate billing or group travel: Use the corporate billing or group-travel form on InTownSuites.com.
• Final corporate escalation: Call 1-770-799-5000 or write to the Atlanta corporate address after attempting the property and customer-service routes.

InTown Suites says its customer support team strives to respond to feedback-form submissions within three business days, although complicated concerns may require additional time. For an urgent property problem, contact the General Manager directly.

Information to Have Before Contacting InTown Suites

Prepare the details that apply to the reservation, stay, or complaint:

• InTown Suites property name and address
• Reservation or confirmation number
• Guest name and email address used for the booking
• Room number, when appropriate
• Arrival and departure dates
• Date and approximate time of the incident
• Receipt, folio, or payment record
• Dates and amounts of disputed charges
• Names or titles of property employees already contacted
• Photographs of room, cleanliness, maintenance, or property conditions
• Previous feedback-form submission or case information
• A concise explanation of the requested resolution

How to File an InTown Suites Corporate Complaint

1. Report the problem to the property office as soon as possible.
2. Ask to speak with the General Manager if the first response is insufficient.
3. Document the issue with photographs, receipts, messages, and written notes.
4. Request a practical resolution, such as inspection, repair, cleaning, billing correction, room review, refund consideration, or management response.
5. Submit the InTown Suites customer feedback form.
6. Save a copy or screenshot of the submission.
7. Allow the customer support team time to review the property information.
8. Call the corporate number at 1-770-799-5000 if the property and customer-service team do not address the documented complaint.
9. Use the Atlanta headquarters address for a final written escalation when appropriate.

Unlike many hotel brands that primarily operate through franchisees, InTown Suites describes itself as a wholly owned owner and operator of economy extended-stay properties. Property-level concerns should still begin with the General Manager because that person can inspect the room, review the guest account, and address an active condition.

InTown Suites Reservations and Cancellations

InTown Suites is designed primarily for guests staying one week or longer. Reservations can generally be made up to 180 days before arrival.

InTown Suites recommends contacting the property directly to modify or cancel a reservation. Guests can also call 1-844-770-0684. The company requests at least 24 hours’ notice when changing or canceling a reservation.

Review the exact terms attached to the reservation before canceling. Save the cancellation confirmation and record the date, time, and employee or department contacted.

InTown Suites Office and Check-In Hours

Property offices are generally open from 11 a.m. to 7 p.m., Monday through Saturday. InTown Suites notes that hours can vary by location and that move-in must occur during office hours.

The company’s FAQ says staff are available to assist registered guests 24 hours a day. This does not mean the corporate office, property office, reservation line, district manager, or Human Resources department is necessarily staffed around the clock.

Contact the selected property before traveling if arrival may occur near or after its posted office hours.

InTown Suites Refunds, Deposits, and Billing Problems

InTown Suites says approved refunds are returned to the original payment card used for the reservation. Most refunds are processed within seven days, although the time required for the credit to appear can vary by bank or card provider.

For a refund or billing concern:

1. Request an itemized receipt or guest-account statement.
2. Determine whether the transaction is pending or completed.
3. Contact the property that processed the payment.
4. Ask whether a refund or authorization release has been submitted.
5. Request written confirmation of any promised adjustment.
6. Use the customer feedback form if the property does not resolve the issue.

A temporary card authorization is not always the same as a completed charge. The property and card issuer can explain how the transaction appears on the account.

Room, Housekeeping, and Maintenance Complaints

Report cleanliness, pests, mold, smoke, plumbing, heating, air-conditioning, appliance, door-lock, internet, laundry, or other room problems while the property has an opportunity to inspect and address the condition.

InTown Suites states that weekly housekeeping is included and that its suites have in-room kitchens. Suite type, renovation level, furniture, appliances, rates, and other features can differ by location and room category.

Ask the General Manager to document any problem that remains unresolved. Retain photographs and receipts for reasonable expenses connected with the issue.

For an immediate danger, medical emergency, fire, suspected crime, or serious security threat, contact emergency services instead of waiting for corporate customer support.

Room Entry and Guest Privacy Concerns

Guests with concerns about room entry should request the property’s current room-entry, housekeeping, inspection, maintenance, and emergency-access policies. Document the date, approximate time, reason given for entry, and employees or managers contacted.

Report missing property immediately to the General Manager. Ask the property to preserve relevant records and contact local law enforcement when theft is suspected. Corporate customer service cannot replace a police report or insurance claim.

InTown Suites Policies to Know

According to the current InTown Suites FAQ:

• The minimum rental age is generally 21 unless the guest has a valid military ID.
• InTown Suites does not accept pets, although service animals are permitted.
• InTown Suites properties are designated as non-smoking.
• Suites include an in-room kitchen with a full-size refrigerator, microwave, and two-burner stovetop.
• Free Wi-Fi is available in guest rooms.
• Weekly housekeeping is included.
• Guest laundry facilities are available for a fee.
• At most properties, rooms are primarily rented by the week.

Confirm property-specific rules, deposits, rates, office hours, occupancy limits, and room features before arrival.

InTown Suites Human Resources and District Manager Contacts

InTown Suites does not publish a general Human Resources phone number or a public directory of district manager phone numbers.

Job applicants should use the InTown Suites careers page. Current employees should use the internal contact information supplied by their manager or employer.

For a customer complaint that requires review above the property level, ask the General Manager or customer-service team to route the case to the appropriate district or regional manager. Do not rely on unverified district-manager numbers found in public directories.

Does InTown Suites Publish a Corporate Email Address?

InTown Suites does not publish a general corporate customer-service email address on its current contact page. Guests should use the official feedback form, which collects the property, room, stay dates, and contact information needed to investigate a complaint.

Do not send sensitive reservation or payment information to an email address found on an unverified directory.

About InTown Suites

InTown Suites was established in 1989 and describes itself as one of America’s largest wholly owned economy extended-stay hotel brands. The company’s current careers page lists approximately 195 properties in 22 states.

The brand provides apartment-style accommodations intended for weekly, monthly, and longer stays. Standard features include a furnished room, in-room kitchen, full-size refrigerator, microwave, two-burner stovetop, dining area, television, and Wi-Fi. Renovated premium suites may include newer kitchens, furniture, bedding, and additional storage.

InTown Suites’ sister brand, Uptown Suites, operates a smaller portfolio of extended-stay properties. InTown Suites and Uptown Suites use separate property listings, so confirm that the reservation or complaint is being directed to the correct brand and location.

InTown Suites and Its Competitors

InTown Suites competes with other economy and midpriced extended-stay hotel brands. Competitors include WoodSpring Suites, Hawthorn Suites, MainStay Suites, TownePlace Suites, Candlewood Suites, and Extended Stay America.

InTown Suites distinguishes itself through company-operated properties, weekly and monthly pricing, apartment-style rooms, in-room kitchens, and a focus on the economy extended-stay market.

InTown Suites Corporate Office Reviews and Complaints

At the time this page was updated, CorporateOfficeHeadquarters.com displayed four visible InTown Suites reader reviews submitted between December 2022 and March 2025.

The comments described individual allegations involving employee or manager conduct, room-entry and privacy disputes, missing personal property, room-maintenance concerns, and difficulty obtaining a satisfactory response from property management. Some reviewers identified properties in Edmond, Oklahoma; Huntsville, Alabama; and Louisville, Kentucky.

These are unverified reader-submitted accounts and do not establish that the allegations occurred as described or represent company-wide practices. New reviews can help readers understand current experiences involving reservations, long stays, room entry, housekeeping, maintenance, billing, refunds, property management, and corporate complaint handling.

InTown Suites Corporate Office Frequently Asked Questions

Where is the InTown Suites corporate office?

InTown Suites headquarters is located at 980 Hammond Drive, Suite 500, Atlanta, GA 30328.

What is the InTown Suites corporate phone number?

The InTown Suites corporate office phone number is 1-770-799-5000.

What is the corporate number for InTown Suites complaints?

Call 1-770-799-5000 for corporate-office matters. Guest complaints should begin with the property’s General Manager and the official customer feedback form.

What is the InTown Suites reservation number?

InTown Suites room reservations can be reached at 1-844-770-0684.

Is InTown Suites customer service available 24 hours?

InTown Suites says staff are available around the clock to assist registered guests. Property offices are generally open from 11 a.m. to 7 p.m., Monday through Saturday. The company does not state that every corporate or telephone department operates 24 hours.

Are 1-800-553-9338 and 1-800-769-1670 current InTown Suites numbers?

Those numbers appear in older public listings but are not published on the current InTown Suites website. Use 1-844-770-0684 for reservations and the official feedback form for customer-service concerns.

How do I contact an InTown Suites district manager?

InTown Suites does not publish a public district-manager telephone directory. Ask the property’s General Manager or customer-service team to route an unresolved complaint to the appropriate district or regional manager.

What is the InTown Suites Human Resources phone number?

InTown Suites does not publish a general Human Resources phone number. Applicants should use the careers portal, while current employees should use their internal management or HR contacts.

How do I email the InTown Suites corporate office?

A general corporate customer-service email is not published on the current website. Use the official customer feedback form.

How do I cancel an InTown Suites reservation?

Contact the property listed on the confirmation or call 1-844-770-0684. InTown Suites requests at least 24 hours’ notice for reservation changes or cancellations.

How long does an InTown Suites refund take?

InTown Suites says most refunds are processed within seven days and returned to the original payment card. The bank or card provider may require additional time to post the credit.

Is Uptown Suites the same as InTown Suites?

Uptown Suites is InTown Suites’ sister brand. Use the location and contact information for the exact brand shown on the reservation.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com independently reviews official company pages, corporate records, telephone numbers, reservation policies, complaint procedures, and visible reader feedback. We distinguish corporate-office contacts from reservations, individual property management, Human Resources, district management, and older directory information.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or authorized by InTown Suites, InTown Suites Management, LLC, InTown Suites Management, Inc., Sleep Specialty Management, LP, Uptown Suites, or any individual property. This page is provided for informational and review purposes. Addresses, telephone numbers, rates, policies, amenities, office hours, and support procedures can change; confirm important information directly with InTown Suites or the selected property.

Share Your InTown Suites Review

Use the review section below to share a factual experience involving an InTown Suites reservation, room, housekeeping, maintenance, room entry, payment, refund, accessibility request, property manager, district manager, or corporate response. Identify the property and approximate stay date while removing sensitive reservation, payment, identification, and account information.

Last updated August 28, 2026. The corporate address, telephone numbers, reservation policies, refund information, support process, internal links, query coverage, and visible InTown Suites reader reviews were checked during this update.