Candlewood Suites is an extended-stay hotel brand owned by IHG Hotels & Resorts. U.S. corporate matters for Candlewood Suites are handled through IHG’s Americas office in Atlanta, Georgia, rather than through a separately published Candlewood Suites headquarters.
This page provides the current Candlewood Suites corporate office address, headquarters phone number, reservations contacts, IHG customer-support information, complaint and billing resources, IHG One Rewards assistance and escalation guidance for hotel guests.
Important phone update: Older Candlewood Suites listings show 1-800-621-0555 for customer service and 1-877-226-3539 for reservations. Those numbers are not used on IHG’s current Candlewood Suites reservation directory. IHG currently lists 1-844-979-0654 as a Candlewood Suites U.S./Canada reservation number and also lists 1-888-226-3539 in its U.S. regional reservation directory.
Candlewood Suites Corporate Office Headquarters
- Brand: Candlewood Suites
- Parent Company: InterContinental Hotels Group PLC / IHG Hotels & Resorts
- Candlewood Suites U.S. Corporate Office: IHG Americas, Three Ravinia Drive, Suite 100, Atlanta, GA 30346-2149, USA
- Candlewood Suites Corporate Office Phone Number: 770-604-2000
- Candlewood Suites Reservations: 1-844-979-0654
- Alternate Candlewood U.S. Reservation Number Listed by IHG: 1-888-226-3539 / 1-888-CANDLEWOOD
- IHG One Rewards Service Center: 1-888-211-9874
- IHG Customer Care: IHG Customer Care
- Hotel Service, Billing and Reservation Issues: IHG Customer Care Forms
- Candlewood Suites Website: Candlewood Suites by IHG
- IHG Careers: IHG Careers
- IHG Corporate Information: IHG Corporate Website
Where Is Candlewood Suites Headquarters?
Candlewood Suites is an IHG hotel brand rather than a separately headquartered public company. In the United States, the corporate office associated with Candlewood Suites is IHG’s Americas office:
IHG Hotels & Resorts
Three Ravinia Drive, Suite 100
Atlanta, GA 30346-2149
USA
The current IHG Americas office phone number is 770-604-2000.
Readers searching for the Candlewood Suites headquarters, Candlewood Suites corporate office, Candlewood Suites corporate address or Candlewood Suites main office are generally looking for this Atlanta location.
IHG itself is a global hotel company. Its global head office is located at Windsor Dials, 1 Arthur Road, Windsor, Berkshire SL4 1RS in the United Kingdom. For a U.S. Candlewood Suites matter, however, the Atlanta Americas office is the more relevant corporate contact.
What Is the Candlewood Suites Corporate Office Phone Number?
The Candlewood Suites corporate office phone number used for IHG’s Americas headquarters is 770-604-2000.
This is a corporate-office number, not the best line for making a reservation, changing a booking, reporting a billing error or complaining about conditions at an individual Candlewood Suites hotel.
Guests should use the department or hotel responsible for the issue before attempting corporate escalation.
Candlewood Suites Reservations Phone Number
IHG’s current U.S. and Canada quick-reference directory lists 1-844-979-0654 for Candlewood Suites reservations.
IHG’s U.S. regional directory also lists 1-888-226-3539, also expressed as 1-888-CANDLEWOOD.
Guests can also book or manage stays through the official Candlewood Suites website and IHG One Rewards app.
The former number 1-877-226-3539 shown on this page should not be confused with the currently published 1-888-226-3539 number.
Candlewood Suites Customer Service and Guest Complaints
IHG does not currently identify a separate nationwide Candlewood Suites complaint phone number on its main Customer Care page. Instead, IHG recommends that guests with service or quality concerns contact the management of the hotel involved first.
If the hotel has already been contacted and the problem remains unresolved, guests can submit the official IHG Customer Care Issues Form.
The form can be used for matters involving:
- Hotel service concerns
- Reservation problems
- Billing issues
- Requests for hotel bills or receipts
- Problems with a completed stay
- General guest feedback
The former 1-800-621-0555 customer-service number appears in older Candlewood Suites listings but was not verified on IHG’s current Candlewood Suites or Customer Care pages for this update.
How to Escalate a Candlewood Suites Complaint
Because many IHG-branded hotels are independently owned and operated, complaints involving an individual Candlewood Suites property should normally begin at the hotel.
- Report the issue to the front desk: Give the hotel an opportunity to address a room, maintenance, housekeeping or service problem while you are still there.
- Request the hotel manager: If the front desk cannot resolve the problem, ask for the manager or general manager.
- Document what happened: Keep the reservation information, hotel folio, receipts, photographs and dates of conversations when relevant.
- State the resolution requested: Explain whether you are seeking a room change, repair, billing correction, refund review, missing-item assistance or another specific outcome.
- Use IHG Customer Care: If hotel management has not resolved the concern, submit the official IHG Issues Form.
- Keep the case information: Retain emails, case numbers and other responses in case additional follow-up is necessary.
- Use corporate correspondence when appropriate: Significant unresolved U.S. corporate matters can be directed to IHG Americas at Three Ravinia Drive, Suite 100, Atlanta, GA 30346-2149.
Candlewood Suites Billing and Refund Complaints
IHG states that individual hotels are responsible for guest billing. A billing dispute should therefore begin with the Candlewood Suites property where the charge originated.
For a disputed hotel charge:
- Request the complete hotel folio or receipt.
- Compare the folio with the amount shown on the card or bank statement.
- Determine whether the amount is a posted charge or a temporary authorization.
- Ask the hotel to explain any pet fee, damage charge, incidental hold, room charge, cancellation fee or other amount in dispute.
- Keep written confirmation of any promised refund or adjustment.
- Use the IHG Issues Form if the hotel does not resolve the billing problem.
If the reservation was made through a third-party booking site, that company may control some changes, cancellations or refunds. Keep both the third-party booking information and the IHG or hotel confirmation information.
Candlewood Suites Extended-Stay Amenities and Housekeeping
Candlewood Suites is designed primarily for extended stays. The brand’s current standard offering includes apartment-like studio and one-bedroom suites with kitchens and conveniences intended to help guests maintain normal routines during longer trips.
Common Candlewood Suites features include:
- Equipped in-room kitchens
- Full-size refrigerators at many properties
- Microwaves and cooktops
- Complimentary Wi-Fi
- Guest laundry facilities
- Fitness centers
- Large workspaces
- Pet-friendly accommodations subject to restrictions and fees
- Candlewood Cupboard markets
- Weekly full-service housekeeping
Candlewood Suites specifically describes full-service cleaning as generally occurring once a week rather than daily. Amenities, room layouts, housekeeping practices and pet policies can vary by hotel, so guests should check the specific property’s information before booking.
Candlewood Suites Lost and Found
A guest who leaves property behind should contact the individual Candlewood Suites hotel as soon as possible. Lost-and-found items are handled at the property level rather than through IHG’s Atlanta corporate office.
Provide the hotel with the stay dates, room number privately, a detailed description of the item and contact information. Ask whether the property uses a third-party shipping or lost-item service and what charges may apply before arranging shipment.
Keep confirmation of any shipping payment, tracking number or communication with the hotel until the item has been returned.
IHG One Rewards and Candlewood Suites
Candlewood Suites participates in IHG One Rewards. The current program name replaces the older “IHG Rewards Club” terminology still found on some older pages.
For IHG One Rewards assistance in the United States and Canada, call 1-888-211-9874.
One Rewards support can help with matters involving:
- Missing points
- Account access
- Reward nights
- Membership questions
- Account activity
- Eligible stay credit
A hotel-service complaint should not automatically be treated as an IHG One Rewards issue. Use the hotel and IHG Customer Care route when the problem involves room condition, hotel employees, billing or other property-specific concerns.
About Candlewood Suites
Candlewood Suites was created as an extended-stay hotel concept by hotel entrepreneur Jack DeBoer and originated in Wichita, Kansas. IHG acquired Candlewood Suites in 2003, adding it alongside Staybridge Suites in the company’s extended-stay portfolio.
The brand focuses on guests staying for several nights, weeks or longer, including business travelers, project workers, relocating families and other travelers who want more apartment-like accommodations.
As of June 30, 2026, IHG reported:
- 433 open Candlewood Suites hotels
- 38,359 open rooms
- 204 hotels in the development pipeline
Candlewood Suites operates primarily across the United States while also expanding into selected international markets.
Who Owns Candlewood Suites?
Candlewood Suites is a brand of IHG Hotels & Resorts, formally InterContinental Hotels Group PLC.
IHG’s portfolio includes hotel brands across luxury, premium, essentials and suites categories. Candlewood Suites is part of its extended-stay offering.
For additional parent-company contact information, see the IHG Corporate Office page.
IHG Leadership
Elie Maalouf serves as Chief Executive Officer of IHG Hotels & Resorts. He became IHG CEO in 2023 after previously leading the company’s Americas region.
Because Candlewood Suites is an IHG brand, enterprise-level corporate leadership, investor relations, brand strategy and development functions are handled through IHG rather than a separately incorporated Candlewood Suites headquarters organization.
Candlewood Suites Competitors and Related Corporate Offices
Candlewood Suites competes primarily with other extended-stay and all-suite lodging brands. Travelers commonly compare rates, kitchens, housekeeping frequency, laundry facilities, pet policies, loyalty benefits, room size and property condition.
- Extended Stay America Corporate Office — extended-stay hotels with in-room kitchens
- Residence Inn Corporate Office — Marriott’s extended-stay hotel brand
- Staybridge Suites Corporate Office — IHG extended-stay sister brand
Candlewood Suites Reviews on CorporateOfficeHeadquarters.com
There are currently two visible reader reviews on the Candlewood Suites CorporateOfficeHeadquarters.com page.
A June 2025 review from a long-term guest describes concerns about large trucks and activity in the hotel parking area, the condition of the room curtains and dissatisfaction with the front-desk response after the concerns were raised.
A December 2022 review concerns an item left at a Candlewood Suites in Champaign, Illinois. The reviewer says the hotel confirmed that the item had been found, but the guest experienced difficulty receiving it after paying a third-party lost-item shipping service.
Both reviews describe individual property experiences. Two reviews are not enough to establish broader positive or negative service trends for the entire Candlewood Suites brand.
Frequently Asked Questions
Where is Candlewood Suites headquarters?
Candlewood Suites is an IHG brand. U.S. corporate matters are handled through IHG’s Americas office at Three Ravinia Drive, Suite 100, Atlanta, GA 30346-2149.
What is the Candlewood Suites corporate office phone number?
The IHG Americas corporate office phone number associated with Candlewood Suites is 770-604-2000.
What is the Candlewood Suites corporate phone number?
For corporate matters in the United States, use the IHG Americas office number at 770-604-2000. This is different from the reservation and guest-support routes.
What is the Candlewood Suites reservations phone number?
IHG’s current U.S./Canada quick-reference directory lists 1-844-979-0654 for Candlewood Suites reservations. IHG’s U.S. regional directory also lists 1-888-226-3539, or 1-888-CANDLEWOOD.
Is 1-877-226-3539 the Candlewood Suites phone number?
That number appears on older listings, but IHG’s current directories use 1-844-979-0654 and 1-888-226-3539 for Candlewood Suites reservations. The older 1-877-226-3539 listing should not be relied upon.
What is the Candlewood Suites customer service number?
IHG does not currently publish a separate nationwide Candlewood Suites complaint phone number on its main Customer Care page. For a hotel-service or billing problem, contact the property first and then use the IHG Customer Care Issues Form if the concern remains unresolved.
Who owns Candlewood Suites?
Candlewood Suites is owned by IHG Hotels & Resorts, formally InterContinental Hotels Group PLC.
How do I complain about a Candlewood Suites hotel?
Begin with the hotel’s front desk or general manager. If management does not resolve the concern, submit the official IHG Customer Care Issues Form with the hotel, stay and complaint information.
How do I contact Candlewood Suites about a billing problem?
Contact the Candlewood Suites property that issued the bill because IHG states that individual hotels are responsible for guest billing. If the hotel cannot resolve the issue, submit an IHG Customer Care Issues Form.
What is the IHG One Rewards number for Candlewood Suites guests?
IHG One Rewards members in the United States and Canada can call 1-888-211-9874.
Does Candlewood Suites provide daily housekeeping?
Candlewood Suites generally provides full-service housekeeping weekly rather than daily. Hotel-specific services can vary, so verify the schedule with the property.
How do I recover something left at a Candlewood Suites?
Contact the specific Candlewood Suites property directly. Lost-and-found items are generally handled by the hotel, and some locations may use a third-party service to arrange return shipping.
Who is the CEO of Candlewood Suites?
Candlewood Suites does not have a separately published corporate CEO. It is part of IHG Hotels & Resorts, whose Chief Executive Officer is Elie Maalouf.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, headquarters phone numbers, customer-support information, complaint-escalation resources and reader reviews. This Candlewood Suites page distinguishes IHG’s Atlanta corporate office from hotel reservations, IHG One Rewards and property-level guest-support routes so readers can choose the appropriate contact.
Page Update Note
This Candlewood Suites page was updated on August 19, 2026, to verify the IHG Americas corporate address and 770-604-2000 headquarters phone number, replace outdated reservation and customer-service listings, add current Candlewood Suites reservation numbers, update IHG One Rewards information, clarify the hotel complaint process, update current brand size and ownership information, and summarize the two visible CorporateOfficeHeadquarters.com reader reviews.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Candlewood Suites, IHG Hotels & Resorts, InterContinental Hotels Group PLC, any individual Candlewood Suites property, franchise owner, management company, employee or booking provider. This page is provided for informational, review, complaint and feedback purposes.
Hotel ownership, management, phone numbers, reservation contacts, amenities, housekeeping policies, pet rules, rates, billing procedures and customer-support routes can change. Confirm time-sensitive information directly with IHG or the Candlewood Suites property involved.
Candlewood Suites Complaints, Reviews and Feedback
Have you contacted a Candlewood Suites hotel, its general manager, IHG Customer Care, Reservations, IHG One Rewards or the Atlanta corporate office? Share a firsthand review below. Useful feedback may address extended stays, room condition, housekeeping, reservations, billing, refunds, lost items, amenities, staff service or complaint handling.
Include the hotel location, approximate stay dates, issue and support route used when relevant. Do not publish confirmation numbers, IHG One Rewards account information, payment-card details, room numbers during an active stay or other sensitive personal information.