Reach Out To Residence Inn Corporate Office – Reviews & Complaints 

We were quite happy with our stay. The room was spacious and very accommodating for the handicapped person in our group. Also want to mention Juhan at the front desk who was wonderful – everytime we came or went she held the door for us to get our wheelchair-bound person in and out. She was great and very accommodating. All the staff at the front desk were wonderful – a real credit yo your organization. Thank you!

Residence Inn Jackson tn. May 20, 2023, depart May 22, 2023. Reserv # 94432689. I have had a reservation for 2 bedrooms for almost a month. The day before arrival I called to double-check. I arrived and the older lady at check-in said the room was no longer available. I explained to her that there were 3 adults with limitations that needed a bed. She said we would have to book two rooms as two beds were not available in a room. She was very rude and not at all helpful. I then asked if there was a Hampton Inn in town and Suddenly she had a 2 bedroom available. Is this a bait and switch or what? Of course, she made us wait an hour. The next day I asked for three sets of towels to be delivered to the room. She said there were none. I told her I did not need them now but to put them in the room with two regular coffee pods. I got three large towels and no coffee. It is a shame one person can dictate your feelings about an establishment, which I will not return to for future family events. Everyone else I dealt with went above and beyond. When I concluded my stay the young man at the desk jumped up to help me carry my box. The restaurant people especially DJ were delightful. When I returned home I had a call from them on my answering machine. I could hardly understand the name, it was like Clovis McCole, some sort of supervisor. I tried to call all day on Thursday but there were phone problems as it was constantly busy. The next day I got through and no one had heard of the above person. I asked to speak to the general manager, Mary Patterson who was listed on my evaluation, and they had never heard of that person. That Inn is in serious trouble and needs attention.

Hello! I am leaving this message to complain on the lack of hot water at the Residence Inn located at 5509 Deauville, Midland Texas 79706. Despite all the negative reviews I booked a room to find out the hot water issue was in fact true. Someone who has spent well over $200 to stay here should not have to worry about enjoying a hot shower.

I am with the law firm and received a complaint from Mrs. Tiffany Cumbee. Mrs. Cumbee stated she had reserved a reservation through Experian for the date April 12, 2023, to arrive at Residence Inn by Marriot. 90 Riply Point Dr. Charleston S.C 29407. Rm. 121. The conditions in the room were unsanitary and as I inspected the photos inside the room Mrs Cumbee presented them to me. She stated she spoke with the Manager upon checkout. Asked by manager to email pictures to the manager’s phone and she would refund funds for unsatisfactory health risk conditions. Mrs. Cumbee has been contacted several times with no agreement from Management. Also stated she filed a complaint with Corporate with no reply on the corporate end. I will be looking forward to hearing from you by Monday to help keep this situation from legal matters. Thank you. Sincerely Shane Law Firm.