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Residence Inn, Complaint. I have made reservations for Mar 21 and Mar 22, 2025 to attend my great niece wedding at the Residence Inn Marriott in Glen Hills PA. Since I did not receive an email confirmation I contacted the office yesterday evening. They located my reservation and confirmed my email address which was wrong. The person I spoke to corrected the email and sent a confirmation. I also reserved a room for Mar 22, 2025 for my son and grandson who are also attending the same wedding. My complaint is that this Marriott does Not make senior discounts on weekends. I am 79 and will ask for senior discounts wherever I go. Next wedding/event I will reserve a hotel that does make senior discounts on every of the week!

Residence Inn, Long term stay. My husband and I are at the Roanoke, Va location by the airport. My husband is working in the area. We first got here there was an issue with the stove/oven… we set the smoke detectors off 2 times in the oven as it was nasty. It had about an 1/2” of crud on the bottom of the oven wish set the smoke detectors off 2 times. I went down to the front desk and made a complaint. Nothing was done. The young lady at the desk gave me an excuse that there is only 1 person that is allowed to clean the ovens and she was not there that day. From my knowledge housekeeping should be certified to clean an oven. 1 of the main housekeepers came in an I asked to her about it… she was in shock that it looked like what it did… I have a video of it, will try to post. I told her that it was a health issue and a fire hazard. She agreed. So she started cleaning. 3 days later, My husband took a shower and lost Hot Water, lets just say his shower was quick. So he called down to the front desk and they sent someone one up. They guy checked the hot water, no issues… hubby does this for a living told him he thought that the tank was not getting hot an it might have to be replaced. Guy said if we have any other issues to let him know. Well I guess someone else complained that they didn’t have Hot Water, so now they are replacing it. We left for dinner at 3:30 pm on 28th February 2025, came back an no hot water, was told that they are repairing it… well it’s 9:14 pm 28th February 2025 and we still have no hot water. My hubby should be in bed as he needs to shower to work tomorrow. For the price that we are paying for our 6 months stay you would think that if someone complains about an issue that things would be fixed faster. At $150 a night this is unacceptable. I want a compensation for the issues we have had so far at this location. Please do not hesitate to to contact me!

We booked a room at Residence Inn Marriott in Langhorn P.A. 15 Colbot Blvd, we checked in at 4:15 pn on November-03 and spoke to the front desk person who attempted to check in she stated we do not accept cash only credit cards that were not stated on the web site. So I had to deposit money back into my account. Booked Friday, Nov. 03 2023 to Nov. 06-2023 3 Nights. Confirmation Number was 84720718

We booked this room 2 months ago and it was for a Handicapped room and King bed we were located on the 4th floor and walked all the way around to the end of the floor, my wife is handicapped and has trouble walking. Well away from the elevator, entered the room there was no King bed and the mattress on the bed was horrible very soft, and sunk in it was a Queen not a king called the front desk she stated quote she couldn’t change our room due to the hotel was booked up we asked if someone can change out the mattress se sent up her Husband who worked there he returned 15 minutes later and stated the mattress can’t be turned, I and my wife slept in the worse mattress ever my wife has just had left hip replacement 3 months ago woke up in a lot of pain to the hip and back due to the mattress. On day-2 November-4 2023 we called the front desk again and had them change our room from 422 which was supposed to be a handicapped room to 426 the 2nd to last room to the end of the hall no happy again entered the room and the same issue the bed was a King but the most uncomfortable mattress I ever slept in we were sinking in the middle and the bottom was higher than the top. Made another complaint and the front desk kept saying I’m Sorry I’m Sorry the entire time Unacceptable for the rep. of the Hotel. We stayed in the room and slept in the bed my wife woke up with moderate to severe Left hip and back pain from your Mattress in the room. we spent over 700.00 dollars for 3 nights and were Part of a Booked wedding of 30 guests at the party. Spoke to Mark the Manager upon check out on November 6 2023 he gave us back 1 night stay for the inconvenience and like they all say I’m so sorry we went through this. I told to him get new mattresses for the guests. My wife had bad left hip and back pain due to the sleeping conditions at your hotel we like to have another night not charged to us we feel we should not be charged for the inconvenience to the hotel and the staff. Also, I was disappointed the Whirlpool was out of service and the pools were full of over 50 kids, The total experience was horrible, and will not stay at the hotel again not happy. Hope I hear something back thank you Like in my conversation we like to have another night Reimbursed to us for the inconvenience caused by the condition of the room and staff. We might consult legal action if not resolved

We were quite happy with our stay. The room was spacious and very accommodating for the handicapped person in our group. Also want to mention Juhan at the front desk who was wonderful – everytime we came or went she held the door for us to get our wheelchair-bound person in and out. She was great and very accommodating. All the staff at the front desk were wonderful – a real credit yo your organization. Thank you!

Residence Inn Jackson tn. May 20, 2023, depart May 22, 2023. Reserv # 94432689. I have had a reservation for 2 bedrooms for almost a month. The day before arrival I called to double-check. I arrived and the older lady at check-in said the room was no longer available. I explained to her that there were 3 adults with limitations that needed a bed. She said we would have to book two rooms as two beds were not available in a room. She was very rude and not at all helpful. I then asked if there was a Hampton Inn in town and Suddenly she had a 2 bedroom available. Is this a bait and switch or what? Of course, she made us wait an hour. The next day I asked for three sets of towels to be delivered to the room. She said there were none. I told her I did not need them now but to put them in the room with two regular coffee pods. I got three large towels and no coffee. It is a shame one person can dictate your feelings about an establishment, which I will not return to for future family events. Everyone else I dealt with went above and beyond. When I concluded my stay the young man at the desk jumped up to help me carry my box. The restaurant people especially DJ were delightful. When I returned home I had a call from them on my answering machine. I could hardly understand the name, it was like Clovis McCole, some sort of supervisor. I tried to call all day on Thursday but there were phone problems as it was constantly busy. The next day I got through and no one had heard of the above person. I asked to speak to the general manager, Mary Patterson who was listed on my evaluation, and they had never heard of that person. That Inn is in serious trouble and needs attention.