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  • Residence Inn Corporate Office Headquarters

Residence Inn Corporate Office Headquarters

How To Contact Residence Inn Corporate Office Headquarters

Marriott International, Inc. (Residence Inn by Marriott)
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033


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  1. Residence Inn Jackson tn. May 20, 2023 depart May 22,2023. Reserv # 94432689. I have had reservation for 2 bedroom for almost a month. The day before arrival I called to double check. I arrived and the older lady at check in said the room was no longer available. I explained to her that there were 3 adults with limitations that needed a bed. She said we would have to book two rooms as two beds were not available in a room. She was very rude and not at all helpful. I then asked if there was a Hampton Inn in town and Suddenly she had a 2 bedroom available. Is this a bait and switch or what? Of course she made us wait an hour. The next day I asked for three sets of towels be delivered to the room. She said there were none. I told her I did not need them now but to put them in the room with two regular coffee pods. I got three large towels and no coffee. It is a shame one person can dictate your feelings about an establishment, which I will not return to for future family events. Everyone else I dealt with went above and beyond. When I concluded my stay the young man at the desk jumped up to help me carry my box. The restaurant people especially DJ were delightful. When I returned home I had a call from them on my answering machine. I could hardly understand the name, it was like Clovis McCole, some sort of supervisor. I tried to call all day on Thursday but there were apparently phone problems as it was constantly busy. The next day I got through and no one had heard of the above person. I asked to speak to the general manager, Mary Patterson who was listed on my evaluation, and they had never heard of that person. That Inn is in serious trouble and needs attention.

  2. Hello!
    I am leaving this message to complain on the lack of hot water at the Residence Inn located at 5509 Deauville, Midland Texas 79706. Despite all the negative reviews I booked a room to find out the hot water issue was in fact true. Someone who has spent well over $200 to stay here should not have to worry about enjoying a hot shower.

  3. I am with the law firm and received a complaint with Mrs. Tiffany Cumbee.
    Mrs. Cumbee stated she had Reserverad a reservation through Experian for the date April 12, 2023 to arrive Residence Inn by Marriot . 90 Riply Point Dr. Charleston S.C 29407 . Rm. 121. The conditions in the room was unsanitary and as I inspected the photos inside the room Mrs Cumbee presented to me. She stated she spoke with Manager upon check out. Asked by manager to email pictures to the managers phone and she would refund funds for unsatisfactory health risk conditions.Mrs Cumbee has contacted several times with no agreement on Management . Also stated she filed a complaint with Corporate with no reply on corporate end. I will be looking forward to hear from you by Monday to help keep this situation from legal matters. Thank you. Sincerely Shane Law Firm.

  4. I work in a corporate building across the street from Residence Inn on Hurstbourne Lane in Louisville, KY. When our office looks out the window we see the American flag flying high. However, the flag is ripped, tattered and torn and needs to be replaced. I called the location and asked to speak to a manager. She was not very friendly at all. I told her about the flag's condition and that it needs to be replaced; her reply is "we'll take a look at it" and hung up. This flag is probably about 75 feet high, it's not hard to see so "taking a look at it" shouldn't be hard. The flag needs to be removed even if you don't have a replacement for it yet. I realize younger people may not know it is disrespectful to fly and American flag in this condition so I am notifying Corporate. Thank you in advance for your prompt attention in this matter.

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Corporate Office Headquarters