Sheraton corporate office headquarters information is handled through Marriott International, the parent company for the Sheraton hotel brand. People often search for the Sheraton corporate office when they need the Sheraton headquarters address, Sheraton head office, Sheraton hotel corporate office, Sheraton hotel headquarters, Sheraton hotels corporate office, Sheraton corporate phone number, Marriott corporate address, hotel reservation support, Marriott Bonvoy help, guest complaint escalation, hotel billing help, refund support, property complaint guidance, executive contact information, legal correspondence, or help with unresolved hotel, reservation, room, billing, points, service, employee, property, franchise, or customer-service complaints. Marriott International’s corporate headquarters are located at 7750 Wisconsin Ave., Bethesda, MD 20814, and the corporate phone number is 1-301-380-3000.
Sheraton Corporate Office and Headquarters Contact Information
- Brand: Sheraton Hotels & Resorts
- Parent Company: Marriott International, Inc.
- Corporate Headquarters Address: Marriott International, Inc., 7750 Wisconsin Ave., Bethesda, MD 20814, USA
- Sheraton / Marriott Corporate Office Phone Number: 1-301-380-3000
- Marriott Customer Support Phone Number: 1-800-535-4028
- Marriott Hotel Reservations Phone Number: 1-888-236-2427
- Marriott Bonvoy Customer Service: 1-800-627-7468
- Investor Relations Phone Number: 1-301-380-6500
- Parent Company Stock Symbol: MAR on Nasdaq
- Official Sheraton Website: Sheraton Hotels & Resorts
- Official Marriott Website: Marriott.com
- Official Marriott Help Center: Marriott Help Center
- Official Marriott Contact Page: Contact Marriott
- Official Marriott Customer Support: Marriott Customer Support
- Official Marriott Reservation Phone Numbers: Global Reservation Phone Numbers
- Official Marriott Bonvoy Support: Marriott Bonvoy Customer Service
- Official Marriott Careers: Marriott Careers
- Official Marriott Investor Relations: Marriott Investor Relations
The Sheraton corporate office phone number is best treated as a Marriott International headquarters contact. For most hotel reservations, cancellations, refunds, missing stays, Marriott Bonvoy points, property complaints, room issues, billing disputes, lost items, accessibility concerns, or customer-service complaints, guests should begin with the Sheraton hotel involved, Marriott Customer Support, Marriott Bonvoy support, or the official Marriott Help Center before escalating to corporate correspondence.
Sheraton Headquarters and Marriott Corporate Office Address
Sheraton is part of Marriott International, so Sheraton corporate office and Sheraton headquarters searches should generally be routed through Marriott International’s corporate office at 7750 Wisconsin Ave., Bethesda, Maryland 20814. This is the address many readers search for when looking for Sheraton corporate office, Sheraton corporate headquarters, Sheraton headquarters, Sheraton head office, Sheraton hotel corporate office, Sheraton hotels corporate office, Sheraton hotel headquarters, or Sheraton corporate phone number.
Sheraton began in 1937 when founders Ernest Henderson and Robert Moore acquired their first hotel in Springfield, Massachusetts. Today, Sheraton operates as one of Marriott’s global hotel brands, with hotels in hundreds of communities around the world. Because individual Sheraton properties may be owned, managed, or franchised by different hotel ownership groups, some guest complaints need to begin with the hotel property involved before being escalated to Marriott corporate channels.
Sheraton Corporate Office vs. Sheraton Customer Service
The Sheraton corporate office is generally used for brand-level matters, parent-company issues, legal correspondence, investor relations, media, corporate careers, executive-level concerns, hotel development, and high-level unresolved complaints. Most guest issues should begin with the Sheraton hotel involved, Marriott Customer Support, Marriott Bonvoy support, the reservation-support route, or the Marriott Help Center.
Sheraton support may ask for your hotel name, city, confirmation number, Marriott Bonvoy number, stay dates, check-in date, check-out date, folio, receipt, billing records, payment method, prior case number, or a short description of the issue. Do not post private information such as confirmation numbers, full payment-card numbers, Marriott Bonvoy account details, passport information, home addresses, phone numbers, email addresses, employee personal information, or screenshots containing private data in public comment sections.
Choose the Correct Sheraton Support Route
- Hotel stay complaint: Contact the Sheraton hotel involved and ask for the front office manager, general manager, or manager on duty.
- Reservation issue: Use Marriott reservations or the Marriott Help Center for booking changes, cancellations, rate questions, or confirmation problems.
- Billing or folio issue: Contact the hotel first because the property can review room charges, taxes, incidentals, deposits, and folio details.
- Marriott Bonvoy issue: Contact Marriott Bonvoy support for missing stays, points, elite nights, account access, or loyalty-program questions.
- Room or service complaint: Report the issue to the hotel during the stay when possible, then escalate to Marriott Customer Support if unresolved.
- Lost item: Contact the Sheraton hotel directly because lost-and-found is typically handled at the property level.
- Group, event, or meeting issue: Contact the hotel sales or events team tied to the event contract.
- Accessibility concern: Contact the property and Marriott support with the reservation details and accessibility request history.
- Corporate-level concern: Contact Marriott International corporate office after the hotel, customer support, reservation support, or Bonvoy route has been attempted.
What to Have Before Contacting Sheraton Corporate Office
- Your full name and contact information
- Sheraton hotel name, city, state, and country
- Confirmation number or reservation number, but not in public comments
- Check-in and check-out dates
- Marriott Bonvoy number, but only through official Marriott support channels
- Folio, receipt, room charge, deposit, refund, or billing record if relevant
- Names of hotel managers or customer-support representatives previously contacted, if appropriate
- Photos of room, cleanliness, maintenance, or service issues, with private information removed
- Case number, email thread, chat transcript, call notes, or written response from Marriott or the hotel
- A short timeline and the specific resolution you are requesting
Do not post private information in public reviews or comment sections. Avoid sharing confirmation numbers, Marriott Bonvoy account numbers, payment-card details, passport information, room numbers, home addresses, phone numbers, email addresses, employee personal information, private travel details, or screenshots containing private data.
How to Escalate a Sheraton Complaint
Start with the Sheraton hotel involved. If the complaint involves room cleanliness, check-in, check-out, service, noise, maintenance, housekeeping, food and beverage, billing, deposits, parking, resort fees, event service, lost items, or staff interactions, ask for the hotel manager, front office manager, or general manager. Property leadership can often review folios, room assignments, service records, employee interactions, and refund decisions faster than corporate headquarters.
If the hotel does not resolve the issue, contact Marriott Customer Support at 1-800-535-4028 or use the official Marriott Help Center contact route. Provide the hotel name, stay dates, confirmation number through official channels, Bonvoy number if relevant, case history, and the specific resolution you are requesting.
If the matter remains unresolved after the hotel and Marriott Customer Support have reviewed it, you may contact Marriott International corporate office. Written corporate correspondence may be directed to Marriott International, Inc., 7750 Wisconsin Ave., Bethesda, MD 20814. Corporate correspondence is best used for unresolved or higher-level concerns after normal hotel, reservation, customer-support, or loyalty routes have been attempted.
Common Reasons Guests Contact Sheraton Corporate Office
- Finding the Sheraton corporate office or headquarters address
- Looking for the Sheraton corporate phone number or head office contact
- Trying to reach Marriott corporate office about a Sheraton hotel complaint
- Hotel stay complaints involving rooms, cleanliness, service, noise, housekeeping, or maintenance
- Billing, deposit, folio, refund, cancellation, or charge disputes
- Reservation problems, rate issues, cancellation-policy concerns, or booking errors
- Marriott Bonvoy missing points, missing stay credit, elite benefits, or account issues
- Lost items, property damage, parking, resort fees, incidentals, or service-recovery complaints
- Accessibility concerns, special requests, event problems, group bookings, or meeting issues
- Careers, media, investor relations, legal, development, or corporate correspondence questions
Sheraton Reservations, Cancellations, Refunds, and Billing Complaints
Reservation complaints may involve rate changes, cancellation windows, prepaid reservations, third-party bookings, duplicate reservations, missing confirmations, no-show charges, or deposit rules. If you booked directly through Marriott or Sheraton, use Marriott reservation support or the Help Center. If you booked through a third-party travel site, you may also need to contact the booking platform because the hotel may not control all refund or cancellation terms.
Billing complaints may involve room charges, deposits, resort fees, parking, restaurant charges, taxes, incidental holds, refunds, or folio errors. Start with the hotel because the property can usually review the folio and payment records. Keep a copy of the receipt, folio, confirmation email, card statement, and any written response until the issue is resolved.
Sheraton Hotel Stay, Room, and Service Complaints
Hotel stay complaints may involve room cleanliness, maintenance, noise, housekeeping, front desk service, check-in delays, check-out problems, breakfast, lounge access, parking, elevator issues, amenities, pool or fitness-center conditions, restaurant service, or staff interactions. Report urgent issues to the hotel during the stay so the property has a chance to correct the problem before checkout.
If the hotel does not resolve the issue, contact Marriott Customer Support with the hotel name, room issue, stay dates, and support history. If the complaint involves safety, accessibility, discrimination, serious property damage, or a health concern, keep records and escalate through official Marriott channels promptly.
Sheraton Marriott Bonvoy Points and Account Complaints
Marriott Bonvoy complaints may involve missing points, missing stay credit, elite night credits, points redemption, award stays, free night certificates, member rates, account login, merged accounts, or elite benefit disputes. Use Marriott Bonvoy support rather than the corporate switchboard because loyalty issues usually require account-specific review.
When contacting Bonvoy support, keep your Marriott Bonvoy number, reservation confirmation, hotel folio, stay dates, and case number ready. Share those details only through official Marriott support channels. Do not post loyalty account numbers, emails, passwords, screenshots, or private travel details in public comments.
Sheraton Property Ownership, Franchised Hotels, and Corporate Escalation
Many Sheraton hotels operate under Marriott’s brand standards but may be owned, managed, or franchised by separate property owners or management companies. This can affect how complaints are handled. The hotel property is usually the first point of contact for stay-specific issues, while Marriott support may assist with brand-level escalation, loyalty questions, reservation systems, and unresolved complaints.
For legal, development, franchise, investor, or parent-company matters, use Marriott International’s corporate office and official Marriott contact channels. For employment questions at a specific Sheraton hotel, use the job posting or hotel employer route because the hiring entity may be the hotel owner or management company rather than Marriott corporate.
Sheraton Reviews and Complaints
Sheraton reviews vary by hotel location, ownership, management company, room type, market, travel date, Marriott Bonvoy status, and support route. Positive reviews often mention convenient locations, Marriott Bonvoy benefits, meeting facilities, lounges, room comfort, staff service, and familiar global brand standards. Complaints often involve room condition, housekeeping, service inconsistency, deposits, billing, refunds, cancellation policies, Bonvoy points, amenities, parking, resort fees, noise, and difficulty reaching the correct escalation path.
If you leave a Sheraton review below, include the hotel location, stay dates, issue type, support route used, whether the issue involved customer service, corporate office, hotel management, reservations, billing, refunds, Marriott Bonvoy, room quality, events, or lost items, and whether the complaint was resolved. Do not include private reservation, payment, loyalty, travel, address, phone, email, room, employee, or personal information in a public comment.
Scam and Fake Sheraton Support Warning
When searching for Sheraton customer service, Sheraton corporate office, Sheraton headquarters, Sheraton head office, Sheraton corporate phone number, Marriott reservations, Marriott Bonvoy help, hotel refunds, billing disputes, or complaint escalation, make sure you are using official Marriott.com pages, the Marriott Bonvoy app, official hotel pages, official reservation channels, or trusted corporate-office resources.
Be cautious with fake Sheraton booking pages, fake hotel confirmation emails, fake refund messages, fake Marriott Bonvoy account alerts, fake job postings, fake customer-support phone numbers, fake gift card offers, and third-party pages asking for payment or private information before providing support. Do not provide passwords, one-time passcodes, full payment-card numbers, bank login details, Marriott Bonvoy credentials, wire transfers, remote access, identity documents, passport information, or private travel records to anyone who contacts you unexpectedly claiming to represent Sheraton, Marriott, a hotel refund department, a reservation department, a loyalty department, or customer service.
Sheraton Competitors and Related Corporate Office Pages
Customers researching Sheraton corporate office information may also compare related hotel and hospitality corporate office pages, including Marriott Corporate Office, Hilton Corporate Office, Westin Corporate Office, Radisson Corporate Office, Hyatt Corporate Office, Holiday Inn Express Corporate Office, and DoubleTree Corporate Office. These companies may have similar complaint categories involving hotel reservations, refunds, loyalty points, billing, room quality, hotel management, events, lost items, and guest-service escalation.
Related Resources
- Official Sheraton Website
- Official Marriott Website
- Marriott Help Center
- Contact Marriott
- Marriott Customer Support
- Marriott Global Reservation Phone Numbers
- Marriott Bonvoy Customer Service
- Marriott Careers
- Marriott Investor Relations
- Marriott Corporate Office
- Hilton Corporate Office
- Westin Corporate Office
- Radisson Corporate Office
- Hyatt Corporate Office
- DoubleTree Corporate Office
Frequently Asked Questions About Sheraton Corporate Office
Where is Sheraton headquarters?
Sheraton is a Marriott International hotel brand, so Sheraton corporate office and headquarters inquiries are generally routed through Marriott International headquarters at 7750 Wisconsin Ave., Bethesda, MD 20814.
What is the Sheraton corporate office address?
The Sheraton corporate office route is through Marriott International, Inc., 7750 Wisconsin Ave., Bethesda, Maryland 20814.
What is the Sheraton corporate phone number?
The Sheraton / Marriott corporate office phone number is 1-301-380-3000. For most guest-service issues, contact Marriott Customer Support at 1-800-535-4028.
What is the Marriott reservation phone number for Sheraton hotels?
Marriott’s U.S. and Canada hotel reservations number is 1-888-236-2427.
What is the Marriott Bonvoy phone number?
Marriott Bonvoy customer service in the United States and Canada can be reached at 1-800-627-7468.
Is Sheraton owned by Marriott?
Yes. Sheraton is part of Marriott International’s hotel brand portfolio.
Who founded Sheraton?
Sheraton was founded by Ernest Henderson and Robert Moore, who acquired their first Sheraton hotel in Springfield, Massachusetts in 1937.
How do I file a complaint with Sheraton?
Start with the Sheraton hotel involved and ask for the front office manager, general manager, or manager on duty. If the issue remains unresolved, contact Marriott Customer Support or use the Marriott Help Center. Keep your hotel name, stay dates, confirmation number, folio, Bonvoy details if relevant, support history, and requested resolution.
Should I contact Sheraton corporate office about a billing or refund issue?
Start with the Sheraton hotel involved because billing, deposits, folios, parking fees, resort fees, taxes, refunds, and incidentals are usually reviewed at the property level. Corporate correspondence is better suited for unresolved or higher-level issues after hotel and Marriott support routes have been attempted.
Should I contact Sheraton corporate office about Marriott Bonvoy points?
Start with Marriott Bonvoy customer service because missing points, missing stay credit, elite-night credit, account access, and reward issues usually require account-specific review.
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Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Sheraton Hotels & Resorts, Marriott International, Marriott.com, Marriott Bonvoy, any Sheraton hotel, any Marriott hotel, any hotel owner, any hotel management company, any franchisee, any employee, any travel agency, any booking platform, any payment processor, any rewards program representative, or any customer-service representative. This page is for informational purposes only. Corporate details, addresses, phone numbers, support routes, reservation rules, cancellation policies, refund procedures, loyalty-program terms, property ownership, fees, amenities, pricing, promotions, availability, and complaint processes may change over time. For official help with a Sheraton stay, reservation, refund, billing issue, Marriott Bonvoy account, lost item, event booking, accessibility request, or customer-service concern, visit Marriott.com or contact Marriott through official channels.
Share Your Experience
Have you contacted Sheraton corporate office, Marriott corporate office, a Sheraton hotel, hotel management, Marriott Customer Support, Marriott reservations, Marriott Bonvoy support, event sales, billing support, lost and found, careers, or another Sheraton or Marriott department about a hotel stay, reservation, cancellation, refund, billing issue, deposit, room problem, service complaint, loyalty points, missing stay, event issue, accessibility concern, lost item, employee interaction, or customer-service complaint? Share your experience below.
Helpful reviews include the hotel location, stay dates, issue type, support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as confirmation numbers, payment information, Marriott Bonvoy account details, passport information, travel documents, room numbers, home addresses, phone numbers, email addresses, employee personal information, or screenshots containing private data.
