Reach Extended Stay Corporate Office 

Watching employees make key cards for their boyfriends to enter rooms without permission- front desk allows illegal items and smoking in most of the rooms- when I complained I was thrown out and lied by staff to the district manager I was “DNR” and do not rent to any location- but I have plenty more evidence for my attorney on retainer and I with 20 others are filing a class action lawsuit- Smoking stuff on the job and especially deals in corporate named clothing

Assistant Manager Ms.Venus at the “Hilltop” Extended stay located on 3170 Garrity Way, CA. I had been housed at the Extended Stay America through a non-profit organization and therefore subjected to “wellness” room checks. I had just finished cooking dinner when the assistant manager, Ms. Venus, knocked on my door stating that this was a “surprise room inspection.” I asked her to come back in 10 minutes to allow me to eat my dinner before the food went cold. She responded that she had “the person that pays my rent” with her, (she didn’t, she was accompanied by a security guard) and refused to return in a few minutes, allowing me to eat my dinner. She then proceeded to get in my face, yelling profanity telling me that I could, “get the **** out,” if I had a problem with her conducting the “wellness” check right then and there. She continued to berate me up until the security guard told her “that’s enough,” literally dragging this woman out of my room by her shirt collar.

Charged for my service dog. In December 2023 I rented a room for 1 week at Extended Stay Louisville, KY. Upon my paying up front for the week, I told the manager I have a service dog. She then told me if I wanted to stay with him then I had to pay a $150 pet fee. Because it’s in the fine print that service animals are not exempt from the fee. When I checked out I got my receipt for the payments for the room $462.98 and the pet fee and it was $185.73. I continued to tell her and another staff member that it was illegal to charge for a service animal. They demanded paperwork to not have to pay the fee. I was homeless at this time ao all my stuff was in storage. They told me to take it up with corporate. Because they were told to charge all animals. On my receipts there is no such policy I signed agreeing with that. Much more happened during my stay that week, therefore they have done this I would like to be refunded for all I paid that week or I will sue for illegal actions.

December 2022

I made a reservation using your web site phone number, payment to your office in Long Beach, CA. never received the payment. The desk continuously contacted me about payment, while I was at the hotel; I showed them my reservation, I was at the hotel December 20th thru December the 30th.They received payment the last day I was there; very insecure feeling while traveling.

June 8th, 2023

Stay at the same hotel June 8th thru the 11th, I was attending my wife’s celebration of life on June 10th and return to my room to find the door locked. Someone cancelled the last day of my reservation?

December 2023

Scheduled reservation for five days; December 26rd thru December 30th; then decided to come earlier, so made another reservation December 24 thru the 25th, when arriving the desk stated I only had one day set up; 24th, referred to supervisor, when she comes in later in the day. Met with supervisor later and she stated everything was OK, If only the first person would have check and found the correct answer would have better.

Know it all attitude did not help; thank you supervisor for handling the situation.

December 26, 2023

Because they could not connect the two reservation, front desk checked me out for the first two days and checked me in for the original reservation a OK

but they did not give me a new key, LOCKED out again, went to front desk and they reissued the keys; very insecure situation when traveling.

All the reservations were made in person by my daughter, because of the problem in December 2022.

Everyday I requested some pans, some dishes ,silverware, a coffee pot, a toaster; I could cook, never received items. On Christmas no breakfast, no one open.

My grandson wanted to cook me dinner one night ;he brought his own pan, one burner didn’t work, used the microwave, we ate out of paper plates

Later on I cooked a roast in the slow cooker I bought my family; had to cut the potato with a pair of scissors; again served on paper plates; the meal was

great!

Thanking you in advance for your concern!

.

All staff is helpful except the one on Sunday a shift. Sh, roles her eyes and is rude. Furniture is bad. The first room door fell off the hinges. U can’t even get a coffee maker or any of the stuff they advertise. Not a good look for the brand.