Reach Extended Stay Corporate Office 

Watching employees make key cards for their boyfriends to enter rooms without permission- front desk allows illegal items and smoking in most of the rooms- when I complained I was thrown out and lied by staff to the district manager I was “DNR” and do not rent to any location- but I have plenty more evidence for my attorney on retainer and I with 20 others are filing a class action lawsuit- Smoking stuff on the job and especially deals in corporate named clothing

Extended Stay – West Warwick Rhode Island on Division Rd. (worst one so far…).Called to talk to the District Manager 4 times, and emailed him once. I haven’t heard from him yet! When I made the reservation, I asked for 1st floor. On arrival they said no note put in. Sorry go to 2nd. A week later asked front desk to put a note in for 1st floor and let me know. Stopped by another week later & was told there’s no note in there again. Finally they put a note in and called me when my new 1st floor room was ready. I also asked for a specific time to clean my room. My plan was to leave so the room was available for them to clean. They’ve never made it when scheduled yet. When on 2nd floor, 1.I found the room with no carpet. 2.The bathtub was repaired poorly with a bad patch job that I had to step on every time I took a shower. 3.Two doors down on opposite side the door was open and big fans were running. I looked in and saw ceiling and cleaning materials stacked up next to the fan. I asked the maid what happened. I was told that the ceiling fell in. I’m betting it was extreme water damage. Every time I took my small dog out to poop, I had to leave the property because there was poop all over the place. People weren’t picking up the poop. And the hotel staff ignored it too. I mentioned it a few times. They at least have poop bags available for us. The new room’s kitchen lights have stopped working 3 times so far. Maintenance has had to come 3 times so far. They tried to tell me at the front desk that it’s an old fixture. My answer was, not my problem. Every night when I come home from work, I’m greeted by the aroma of illegal substances in the parking lot. There used to be only a one time pet deposit fee at the Extended stays. When I arrived after driving 3,000 miles, I was surprised to hear that the cost is now an additional $10/day! I tried to express my concerns with the hotel manager Valerie, but she said her hands were tied and she couldn’t lower my daily rate. Basically she has no power. As you probably already know, this hotel is run down and held together by band-aids and suspect service..I’m guessing that corporate won’t provide any customer service either.

Extended Stay, They messed up. I had a reservation for 2 days in at the Los Angeles Burbank Extended Stay America. I had been up since 3:00 AM traveling and got there at 10:00 pm. “Brandon” gave my room away to someone else. He said “Sorry, I made you a new reservation at the Simi Valley location.” Now this guy had this ready for me, so he KNEW he gave our room away prior to me getting there. First, I have no idea where I’m at. I have stupid EV rental about on empty, it’s late, I’m tired – no, exhausted, and now this??? I booked this trip over a month prior. He then copped an attitude about how he could have just lied to me, but he didn’t. I was NOT happy. Barely made it to the other location – that’s where we found Jennifer! Jennifer was on it, she knew exactly what “Brandon” did and she fixed it and was ready for us and made sure I had coffee for the morning! This lady was a jewel! Not just friendly and courteous but took charge to fix the situation and even got us a second room. Extended stay needs mor Jennifer’s and less Brandons’.

Extended Stay, Constantly called. Hi, I’m an American that doesn’t hear well the very first night of staying in your establishments I’ve been called three times with sound complaints! Why is that? I don’t think that is very understanding of my issue. I’m not deaf but I don’t hear as well as I used too! I was beaten in my ears when I was younger and I’m sorry I can’t hear as well as others. But it shouldn’t be a constant struggle.

Extended Stay, unprofessional. I am current living in the hotal room because my mother passed away and I am homeless .I been here because I don’t have enough credit for apartment.since on this property the people that work here been nothing but mean to me and I haven’t done anything to them .I have something like a peep hole in my wall,my microwave is catching on fire ,it be people standing outside my room door talking loud at night .I don’t feel safe on the bottom level . everytime I ask for other room they always book someone before me .i just dont no what to do .I call customers service they ask me to talk to the lady that hates me because I got my money back where she over charge me .I dont even have a car to move .I been working on that, I just want things to be peaceful .