Reach Out To Tires Plus Corporate Office – Review and Complaints 

Date, 11-19-2023, around noon 78th and State Ave, KCK. I called Tires Plus to schedule a front-end alignment and also mentioned that there was a defective tire on the vehicle that they had previously installed. He said that no warranty was purchased on the tire when purchased. I said that I realized that but there should be a manufacturer warranty on the tire. He then asked what was wrong and I told him there was a flat spot in the tire and he told me that won’t be warranted due to a flat spot due to the car sitting for some time. I responded by saying that it was not caused by sitting for some time simply because the vehicle had not been sitting. His response was, In the 3 years I’ve had this job I have never seen a manufacturer’s defect in a tire. My thought was, how can you diagnose an issue without even seeing the vehicle? I told him I would bring the car into the shop for the alignment, but before that task, I would have him take a look at the tire and that if he told me the flat spot was due to sitting, I would not be having them due the work on my car, {due the obvious lack of knowledge}. His response was, Don’t even bring the car in for me to look at because I won’t touch your car. You see, Why would I have one flat spot on one tire and none on the other three? What he does not understand is that he might have three years of experience, is that I have been in the automotive field for 40-plus years. It’s not my first rodeo!! The bottom line is, that this flat spot was not caused by sitting as the Tire Plus manager said.

The location in Lithonia, Ga overcharged for services (parts and labor) rendered on the installation of tie rods. Typical costs run between $185 – $305, to be fair a wheel alignment and reattached hanging engine cover were included, but DAMN over $1100.00? I’m reporting this to BBB and the Attorney General of Georgia and thinking of seeking further action if this isn’t rectified!

Hello, my name is Arden Sorensen I called a store in Fort Lauderdale at 6221 powerline rd. Phone 954-267-9594 I had to order a tire because I have run flats. When I got to the store I had to pay for it and was told it would be delivered by noon and to come back to have it installed. Now I get back and they tell me I need to come back tomorrow morning to install the tire. I tell them I have to get it done today because I work tomorrow. They inform me now that I have to wait until they get to it. And that is going to be hours. I don’t and can’t drop it off because I can’t have anyone pick me up or bring me back. I don’t feel they told me the correct information and then they just treated me wrong when they had to install the tire today. I have always bought my tires there, I think I should stop using this company if this is how you treat your customers.

I’ve been a loyal customer of Tires Plus for many years. Until a year or so ago, I dealt with the Galleria location in Sparks Nevada. The manger Steve cthere retired and the service suffered to a small degree I live in South Reno and I still took all my vehicles to the Sparks location. Now I’ve tried to deal with your location on south Virginia street in South Reno. I will never ever return to this location and will change to your competitor across the Charles Swab. The latest example, I have an appointment this morning at 9:00 to have the $1000 worth of tires I bought from my out simply rotated. I’m still sitting here at 9:45 and there are only two people working and one is standing around talking with the guy at the front desk and has been for 10 minutes. Not only will I never come back to this location, but I will see to it that everyone on social media stays away as well. I’m very upset about this, since I’ve been a loyal customer for years, but this is not only the worst I’ve ever seen, but t try his location will be out out of business if corporate don’t get it turned around immediately.

I have been a customer of Tire plus at 1066 Richard D Sailors Pkwy in Powder Springs Ga for over 10 years. They have a system of appointments for services { which is fine with me} The problem is that they do not respect the time of those appointments. Yesterday{Tuesday} 3/28/23 I requested one of those appointments for 9:00 am { Wednesday} to service my 2003 honda odyssey { Wheel Alignment, Wheel Balance, tire rotation and check on brakes } I brought the vehicle at 9:00 am Wednesday, talk to Mr. Eric Daniels { store Manager} He asked me if I have an appointment, I said Yes. He told me that he will give me a call when the services to the car were done. At 2:00 pm I called the store inquiring about the vehicle, a lady [ I did not get her name} said that they were only waiting for a mechanic to check the brakes { all the other services were already done}At 3:15 pm I arrived at the store talk to Mr. Eric Daniel asked him about the car and stated that they need to do the wheel alignment, I brought to his attention the conversation with the lady{ his co worker} on the telephone at 2:00 pm. I asked him if they have done any service to the vehicle because it was in the same parking spot where I left it at 9:00 pm. I was very upset with him because after 6 hours they have not done anything, I told him that I did not appreciate his dishonesty, he could have told me that morning that they were busy or had not approved my appointment the day before. I told him that when GLENN was the store manager none of that happened. I also said that the store is offering crappy customer service. He took this expression personally and said that I disrespect him. I did not do such a thing. I am very upset that Mr. Eric Daniel has no idea how to treat and respect his customers, it does not take 6 hours to do these services, and on top of everything he lied to me saying that they only need to do the wheel alignment when in reality they did not touch my car. I need to be refunded my money for my Wheel alignment {lifetime} for my TWO VEHICLES. I will not visit that store with lousy and frustrating service == NONE SERVICE++