Reach Out To Firestone Corporate Office – Review and Complaints 

Firestone, Manager=a very unprofessional liar. Tried to use bait and switch tactic as far as price quoted. Tried to put liar notation on me. Didn’t work. I was able to prove smaller incidentals of his lies….which obviously leads to the biggest lie he told.==price quoted.

Firestone, I have taken my Hyundia Santa Fe into Firestone 4 times since 05/14/2024 to have the oil changed and to have them check the oil pan cap. They have changed the cap at least 4 times. On 08/01/2024 I was visting family in Tennessee and took it to the Firestone in Dickson, TN. They saw that I had a crack in the oil pan. Quoted me a price of $450.00 to repace the oil pan, Only this is something that Firestone did. So on 08/09//2024, I took my SUV back to Firestone in Winter Haven Fl. they replaced the oil pan cap again. Said they did not see a Crack in the Oil Pan.?? The oil continued to leak out of my Hyundai Santa Fe. So on 08/21/2024 I took it back to Firestone in Winter Haven FL. Finally they see the crack. They replaced the Oil Pan. It should not have cost me anything to repair their mistake. At first they wanted to charge me $450.00, then it went down to $382.00. I spoke with the manager and he agreed on 1/2 of the $382.00, at $191.00 out the door. I’m not happy with this price. I relied on Firestone to correct their mistake. We have always depended on Firestone and this is the first time they have done us wrong.

Bad service! The Front desk has the worst customer service I have ever seen in the Santa Rosa CA location located by Santa Rosa Ave.

Front Desk Hospitality! I recently filled out a Survey about my experience at the Coventry, RI location but wasn’t given the opportunity to complete it. I wanted to comment about Robin who manned the front as you walked in. She was extremely courteous, professional and helpful! An asset to Firestone!!

Also helpful to me was Mike (NOT the manager, Mike) who happened to be in the front when I walked in. I had a question and he helped me out. Great PR for Firestone!

On June 30th, 2023 we took our Buick Enclave to the Temecula Firestone location on Winchester to re-check the brakes they had previously installed. We picked up the vehicle and only 4 blocks from their shop the engine began smoking and we had a non-operable car. We have had 2 different Auto shops confirm that Firestone is responsible for the internal damage. The quotes to repair are $14,000 and $20,000 respectively. After filing a claim with Firestone, we have had no response as to getting this resolved. After many requests to speak to someone about their negligence, we have heard nothing back from Firestone, In addition, the manager has had multiple opportunities to correct this situation and chose not to assist us. This has caused severe frustration for my family as we have had no vehicle to transport my four children. In addition, we have had to tow the vehicle multiple times. We have received confirmation from two outside auto professionals that this was the direct result of negligence from your shop. I appreciate upper management’s immediate engagement as this problem has been going on since the beginning of July 2023. Thank you