Reach Out To Firestone Corporate Office – Review and Complaints 

Firestone, Ongoing Service Issues at Firestone Hallandale Location. I’m writing to formally express my dissatisfaction with the service I received at the Firestone location in Hallandale. I had an appointment scheduled for 11:00 AM for wiper blade replacement and to have the lights/bulbs checked and replaced if necessary. When I arrived, I clearly explained my service needs to the service advisor, Gabriella, and they were also listed on the work order. However, when I returned to pick up my car, Gabriella informed me that the lights were fine even though it’s visibly clear that they are not. When I reminded her that this was part of the requested service, she acted as though it had never been mentioned. This is now the third time I’ve brought my car in for the same issue at this location. Understandably, I was frustrated, especially after finding out that all they had done was change the wiper blades and perform a diagnostic test. I picked up my vehicle at 4:43 PM with the core issue still unresolved.

When I expressed my concerns to her supervisor, he responded by saying that “they are human beings,” which I understand, but after three attempts, this is no longer just a simple oversight. It’s become an ongoing issue that I find both unacceptable and unprofessional. I hope this matter is taken seriously and addressed appropriately, as this experience has significantly impacted my trust in the service at this location.

Firestone, Alignment for 2004 Sequoia. I took my SUV to firestone in Winter Springs on 4/14/2024, and no soon I took it out the alignment was totally off. I took it back to the shop and the Manager told me that they would not check it again and I had to take it somewhere else to see what was wrong. So, I did and come to find out they at Firestone in Winter Springs, stripped the screw (CAM) that tides up the alignment, it cost me a bunch of extra money to buy the parts to get it corrected and do my alignment twice. Instead of been honest and owning up to the mistake.

Firestone,Damaged my car. Stripped two locking lugs on my car before calling to say they couldn’t remove them. Didn’t mention that they had already tried. Had to take it to a dealer where we found out they were tampered with and had to pay to have them ground off. When we returned they offered no response and said they didn’t do it. It was our problem!

Firestone, My daughter had her oil changed. Firestone left off cap, and oil sprayed everywhere then Firestone rotated tires. Now the car shakes. I have a lifetime alignment but they just check it not actually put in the rack and they always say they can’t find it.

Firestone, Terrible service. Dropped my vehicle off on Saturday for an appointment at 10:00 AM on Sunday morning. It is now 3:45 PM and I have heard nothing. They close at 5:00 PM. I have work done on the weekend, so I have a ride to drop it off and pick it up. It should have been worked on by 11:00 AM. Now I have no ride on Monday to pick it up. Why make an appointment when they leave it sit anyhow. ( Store # 644919 )