Firestone Corporate Office – Review and Complaints 

Firestone Manager Made It Right! I went to Firestone located at 12120 US Highway 1, North Palm Beach, FL 33408 on Saturday, March 14th for an issue that I thought that my car was having. Long story short, it was a rather bad experience dealing with the service advisors there at Firestone and while the technician was courteous and detail-oriented, he didn’t seem to have much knowledge about my car. After his diagnosis, I took my car to the dealer as I have an extended warranty on the car. The dealership found nothing wrong with the car where Firestone was going to charge me $2,500 for unnecessary repairs. I filled out the survey sent the following week by Firestone, and I have to say, the manager of this particular Firestone, Arie, definitely tried to make it right. He called me personally and apologized for my experience and refunded me the money that I had put out towards the diagnosis and the money I was charged for parts that I did not receive. He was extremely customer-oriented and I give him a ton of credit because he valued my feedback and did not want to lose me as a customer. He turned a nightmare situation into an ok experience and while I had decided never to go back there, I will go back for tires and repairs to my tires. Thank you Arie for going that step beyond to make sure you keep the customer and give the customer a satisfactory experience.

Firestone, Tire Installation. I had an 8:00 appointment to have 4 tires installed on my work van. I arrived prior to 8:00 and was told it would be a couple of hours. My van was taken into the bay at 9:00 and at 10:30 this morning, my van is still sitting in the bay and no tires have been installed! Why make an appointment to have the customer wait for long times? This was a total waste of my time to sit here and wait on my van that I had work to do today and half of the morning is gone and there’s no way installing 4 tires should take over 2 hours to do. I’m a mobile mechanic and this has caused me business. As I walked around to where the bay is and the guys are just shooting the breeze and keeping customers waiting for unusual amounts of time!! Ridiculous!! I had an appointment on Monday morning at 8:00 and when I arrived they couldn’t find my other 2 tires. The guy was in a mood that morning and relayed it to the customers and that Should Never Happen!! I came back and talked to the manager and the manager found the other 2 tires and told them that they don’t look for anything. Then my appointment was rescheduled to today, Thursday, 5 June at 8:00 and now it’s almost 11:00 and my van still isn’t ready. This is totally unacceptable!!!

Firestone, My car was worse after. I came in for an alignment- after an hour+ of waiting, I drove off the lot and it was worse! The steering wheel was not aligned and way to the right to make the car go straight. The crash assist light began to malfunction. This was no issue before the alignment. Came back to Firestone waited for 2 hours and my car is still not even looked at! Still waiting! I will never come back!

Firestone, Disappointed with Recent Service. I recently had spark plugs, struts, and shocks replaced at the Firestone in Brookfield, CT—or at least, that’s what I was told. I’ve used this location in the past and initially had good experiences, especially when I was closely monitoring the work being done. Over time, I began to trust the team and waited in the lounge instead of observing the service. Unfortunately, this most recent visit left me disappointed. Despite the repairs, my vehicle isn’t running any better, and the ride quality has actually worsened. This raises concerns about whether the parts were truly replaced or if low-quality components were used. When I brought this up to the manager, I was told that something else might be causing the issue and was quoted another $200+ for diagnostic work—despite the fact that I had already paid for diagnostics before the service. While the 6-month interest-free offer on their credit card is appealing, I can no longer recommend or trust Firestone based on this experience.

Firestone, Nightmare at Firestone store because incompetent employees. I don’t recommend any one bringing their vehicle to do any type of work at this particular store on South Cooper in Arlington Texas I brought my car in for a change of spark plugs and they said I had to pay an extra $130 for a diagnostic even though I had just asked for a spark plug replacement the service advisor said that it would take about three hours so they would call me when my car was ready it was 10:30 am I knew they close the store at 7 pm so I didn’t hear anything from Firestone by 6:pm I called and the store was already closed I had to miss work because I didn’t have a vehicle to go to work and I’m not getting pay for memorial day either for not making it to work after the holiday so Tuesday I called Firestone and the manager said to go pick up my car that it was ready I got to the store only to find out nothing was done to my car at all , at this point I was extremely upset and with out any one to take my complaint to . So please do not take your car to Firestone complete auto care, because they don’t care at all.