Reach Out To Firestone Corporate Office – Review and Complaints 

On June 30th, 2023 we took our Buick Enclave to the Temecula Firestone location on Winchester to re-check the brakes they had previously installed. We picked up the vehicle and only 4 blocks from their shop the engine began smoking and we had a non-operable car. We have had 2 different Auto shops confirm that Firestone is responsible for the internal damage. The quotes to repair are $14,000 and $20,000 respectively. After filing a claim with Firestone, we have had no response as to getting this resolved. After many requests to speak to someone about their negligence, we have heard nothing back from Firestone, In addition, the manager has had multiple opportunities to correct this situation and chose not to assist us. This has caused severe frustration for my family as we have had no vehicle to transport my four children. In addition, we have had to tow the vehicle multiple times. We have received confirmation from two outside auto professionals that this was the direct result of negligence from your shop. I appreciate upper management’s immediate engagement as this problem has been going on since the beginning of July 2023. Thank you

Firestone did a diagnostic check on my A/C which was blowing hot air. This resulted in a repair estimate that was over $1100-. I told them to go ahead and complete the repair. The next day when I got a chance to drive the car I discovered that the same condition was occurring. The issue is not fixed.

Bentonville Arkansas Firestone. I sent a complaint to the Firestone helpline. I was told more than once I would be contacted. To date, no one has contacted me.

I’m writing regarding two front all-weather tires I purchased in Muskegon Michigan along with my brake pads and disc for a Mitsubishi Outlander 2017, it’s been about three months and my tires are completely bald when I say bald I mean completely I did put miles on the tires but I don’t understand how my tires are so won out, I’ve been trying to get my tires replaced but was told because my vehicle didn’t have a tire rotation that my tires warranty are void, however, I was never told by the firestone employee to make sure I get my tires rotated because I would of made sure to do this. my breaks have been squeaking since I’ve got them replaced. I paid for two tires and breaks 1000 dollars and for me to have issues with my purchases that r falling apart or not working the way they were supposed too is very frustrating I want to know if there is anything you guys could help me with the tires that my vehicle came with are still in great condition and I haven’t had the rotation done or the alignment and they aren’t bald so I don’t understand why this would void my warranty I need my breaks fixed but I’m not paying the service charge when I went in a week later and explained this to them and I just haven’t been able to get a time that works for us both hopefully you could give me a ring and let me know what my options are

I took my car to Firestone on Winchester in Memphis Tn last year complaining about my car shaking and brakes scrubbing. I was told that I needed brake pads and rotors. I had the service done last year in October. Earlier this year I told my car back with same problem and they checked it and said nothing was wrong with it. Antuoine was manager on duty. Went back in June with the same problem. Tucker was manager on duty. I don’t know what they did to my car but it was horrible. Tucker said the car was shaking really bad after whatever service they had done to it. He asked could i go to work late so they could see what was wrong with it. I told him no because I would get a point for being late and miss a $500 bonus for perfect attendant!! Then I asked him was it that bad as a matter of life or death because my life was worth more than $500. He said no, I would be alright, just bring the car back that Monday at 10.00 am. I left on my way to work and maybe a mile from the store my car started to shake so bad, wobbling feeling like the brakes were going out. I was horrified because this is a friday evening on a really busy street. I was so scared and shaking thinking I am going to run into somebody or somebody is going to run into me. I was abled to make it to a parking lo, shaking uncontrollable!!! I had 20 minutes to get to work. I called Tucker and he told me to call Uber and tow truck. I had a severe headache the rest of the evening with nauseous. I couldn’t believe someone could be that evil. Tucker and the Tech had driven my car and knew the condition it was in. My car wasn’t driving anything like that when I took it there. The next morning I called Firestone headquarter spoke with Monica. She gave me a ticket but didn’t say one word the entire conversation. Picked up my car the next day I was so paranoid about driving it. It was driving fine to work and back home. Got ready to go to work that Monday as soon as I cranked the car up it starting to shake. I pulled out of the driveway my brakes was scrubbing so bad. I pulled back into the driveway to afraid I was going to have same experience as before and I could not go through again. Called headquarters and spoke with Tamara, she made another ticket. Still haven’t heard anything from headquarters. I was over 30 minutes late for work waiting for a Lyft ride. That automatically disqualified me for the $500 bonus at work. Called headquarter again, spoke with Ashley. After speaking with 5 people through the headquarters she was the only one seems to care about the situation. Finally got a call from headquarter. John called, I told him in details everything that had happened. He pretended to care, and scheduled for me to go to another location for them to check the car. I took my car there. Jeanne was just telling me all kind things that didn’t make sense about car. When I left there the car was driving the same. A couple days later the car was driving worst. I called John and was told by Dustin that john wasn’t in and asked how could he help. I told him everything that I had told John and he said that he would related the message. Never had a follow up call from anything. I feel like I was toss to the side like trash. This was a very unpleasant experience. I want my $500 bonus, I can supply any information from my job for proof.