Michelin USA Corporate Office, Headquarters Address & Phone Number 

Michelin North America is headquartered in Greenville, South Carolina. Drivers searching for the Michelin USA corporate office, headquarters address, customer service, tire warranty help, roadside assistance, recall information, tire complaints, authorized dealers, promotions, or corporate contact information should use the support route that matches their issue.

Michelin North America’s headquarters is located at 1 Parkway South, Greenville, SC 29615. The corporate office phone number is 1-864-458-5000. For consumer tire questions and complaints, Michelin directs U.S. customers to Consumer Care at 1-866-866-6605.

Michelin USA Corporate Office and North American Headquarters

• Company: Michelin North America, Inc.
• North American Headquarters: 1 Parkway South, Greenville, SC 29615, USA
• Corporate Office Phone: 1-864-458-5000
• Corporate Fax: 1-864-458-6359
• Consumer Care: 1-866-866-6605
• Official Consumer Website: MichelinMan.com
• Consumer Contact Page: Contact Michelin Consumer Care

Michelin North America’s Greenville campus serves as the company’s North American headquarters. Michelin’s current careers site describes Greenville as its North American headquarters and says the company has approximately 23,500 employees in the United States.

The corporate headquarters should not be confused with Michelin Consumer Care or an authorized tire retailer. Tire inspections, installations, rotations, balancing, warranty evaluations, and many product-specific complaints require assistance from a participating Michelin tire dealer.

Michelin Global Headquarters in France

Michelin’s global headquarters is in Clermont-Ferrand, France, not Paris.

Michelin Group
23 Place des Carmes-Déchaux
63040 Clermont-Ferrand Cedex 9
France
+33 4 73 32 20 00

Michelin Group companies have separate legal entities, so U.S. consumer tire questions should generally be directed to Michelin North America rather than the headquarters in France.

Which Michelin Phone Number Should You Use?

Michelin Consumer Care Hours

Michelin currently lists Consumer Care availability as:

• Monday-Friday: 8:00 a.m.-7:00 p.m. Eastern Time
• Saturday: 9:00 a.m.-1:00 p.m. Eastern Time

Customers can call or text 1-866-866-6605. Michelin also provides chat and an online email/contact form.

Michelin states that messages submitted through its consumer contact form are generally answered within two to three business days.

Michelin Consumer Care Mailing Address

Michelin Consumer Care Department
P.O. Box 19001
Greenville, SC 29602-9001

Use the current Consumer Care instructions before mailing warranty documents or other time-sensitive material.

How to Escalate a Michelin Tire Complaint

The appropriate complaint process depends on whether the concern involves tire wear, workmanship, road damage, installation, a dealer, a warranty decision, vibration, noise, a promotion, or a possible safety defect.

1. Identify the tire and purchase. Keep the tire model, size, DOT information, purchase receipt, installation date, mileage, and retailer information.
2. Have the tire inspected. For many warranty or premature-wear concerns, Michelin instructs customers to take the tire to a participating Michelin retailer for an inspection.
3. Contact Michelin Consumer Care. Call or text 1-866-866-6605 and explain what the dealer found.
4. Ask for a case number. Keep the case number, representative’s name, date, dealer information, and any requested follow-up.
5. Keep supporting documentation. Save tire inspection information, alignment records, rotation records, photographs, invoices, and previous correspondence.
6. Use the appropriate safety route when necessary. A suspected safety defect can also be reported to the National Highway Traffic Safety Administration.

Information to Have Before Contacting Michelin

• Exact Michelin tire model
• Tire size
• DOT code from the tire sidewall
• Date of purchase
• Original purchase receipt when available
• Vehicle year, make, model, and mileage
• Mileage when the tires were installed
• Current tire mileage
• Dealer or installer name
• Rotation and maintenance records when relevant
• Alignment or inspection results
• Photos of the tire condition
• Previous Michelin case number
• A concise description of the requested resolution

Do not publish your home address, telephone number, private email address, payment-card information, vehicle registration documents, complete purchase records containing private information, or other sensitive information in a public review.

Michelin Tire Warranty Claims

Michelin’s current warranty materials state that Michelin passenger and light-truck replacement tires, excluding certain Classic tires, are covered by a manufacturer’s limited warranty against defects in workmanship and materials.

For qualifying tires, the workmanship and materials coverage generally extends for the life of the original usable tread or six years from the date of purchase, whichever occurs first.

Mileage warranties vary by tire model.

Michelin’s warranty does not automatically cover every reason a tire becomes unusable. Examples that may fall outside the standard workmanship-and-materials warranty can include:

• Road-hazard punctures or impact damage
• Cuts or snags
• Improper inflation
• Improper maintenance
• Vehicle mechanical problems
• Alignment-related wear
• Accident damage
• Alteration or misuse

Exact coverage depends on the tire and applicable warranty terms.

How to Start a Michelin Warranty Claim

Michelin instructs consumers who believe they have a warranty issue to take the tire to a participating Michelin retailer for inspection.

The dealer can:

• Inspect the tire
• Measure remaining tread
• Evaluate the wear pattern
• Check for signs of road-hazard or mechanical damage
• Contact Michelin when additional warranty review is required

Use the Michelin Dealer Locator to find a participating retailer.

If the dealer has completed an inspection and additional assistance is needed, contact Michelin Consumer Care at 1-866-866-6605.

Premature Tire Wear Complaints

Tire wear can be affected by:

• Vehicle alignment
• Inflation pressure
• Rotation intervals
• Driving style
• Road conditions
• Vehicle suspension
• Load
• Climate
• Tire application

For a premature-wear complaint, have a participating Michelin retailer inspect the tires before contacting Michelin about warranty consideration.

Original-equipment and replacement-tire warranty terms can differ. Check the warranty that applies to the exact tire installed on the vehicle.

Michelin Promise Plan

Michelin’s current Promise Plan for eligible replacement passenger and light-truck tires includes three major benefits:

• 60-Day Satisfaction Guarantee
• Roadside Assistance for three years
• Manufacturer’s Limited Warranty and applicable treadwear warranty

60-Day Satisfaction Guarantee

Michelin currently states that eligible new Michelin replacement tires can be returned with the original sales receipt to the place of purchase within 60 days when the customer is not satisfied.

Under the current program, the dealer can exchange qualifying tires for another set of tires of equal or lesser value.

Program eligibility, exclusions, taxes, services, installation costs, and other terms can apply.

Use the Michelin Promise Plan and Warranty page for current terms before requesting an exchange.

Michelin Roadside Assistance

Eligible Michelin replacement tires include roadside assistance for three years under the Michelin Promise Plan.

Michelin Roadside Assistance: 1-888-553-4327

The service is currently available 24 hours a day, 365 days a year in the United States and Canada for eligible coverage.

Covered services can include:

• Flat-tire changing assistance
• Battery jump-start
• Fluid delivery
• Lockout assistance
• Towing when applicable

When an inflated spare is not available, Michelin’s current program provides eligible towing of up to 150 miles to the nearest approved Michelin tire retailer selected by the customer, subject to current program terms.

Roadside Assistance eligibility is not the same as a tire warranty claim. Confirm that the tires and purchase qualify for the Michelin Promise Plan.

Michelin Tire Recalls and Tire Registration

Tire registration helps Michelin contact an owner directly if a tire is affected by a safety recall.

Michelin provides an online tire registration form.

The registration process requests information including:

• Tire product line
• Owner contact information
• DOT information from the tire
• Purchase date
• Dealer information

The DOT tire identification information is molded into the tire sidewall and can help determine the manufacturing plant and production period.

Check Michelin Tires for Safety Recalls

Consumers can also use the NHTSA Recall Lookup to search for tire and other vehicle-equipment recalls.

If a Michelin tire is subject to a recall:

• Follow the instructions in the official recall notice.
• Contact Michelin Consumer Care or an authorized retailer.
• Do not assume an ordinary warranty process replaces a safety-recall remedy.
• Follow any safety instructions concerning continued vehicle use.

Reporting a Possible Tire Safety Defect

If you believe a tire has a safety defect that is not part of an existing recall, the National Highway Traffic Safety Administration accepts vehicle and equipment safety complaints.

NHTSA Vehicle Safety Hotline: 1-888-327-4236

Use the NHTSA safety complaint process for current reporting instructions.

A safety complaint to NHTSA is separate from a Michelin warranty claim or request for reimbursement.

Michelin Dealers, Installers, and Retailer Complaints

Michelin tires are sold and installed through independent tire retailers, dealerships, warehouse clubs, auto-service businesses, and other sellers.

Use the Michelin Dealer Locator to find participating retailers.

Retailers can assist with:

• Tire selection
• Installation
• Balancing
• Rotation
• Tire inspection
• Warranty evaluations
• Air-pressure checks
• Replacement recommendations

If the complaint concerns an installation charge, appointment, alignment, wheel damage, retailer employee, service invoice, or another issue controlled by the seller, begin with the retailer’s manager.

If the concern involves the Michelin tire itself or a Michelin warranty decision, contact Michelin Consumer Care after the tire has been inspected.

Michelin North America does not necessarily own or operate the independent retailer that sold or installed the tire.

Michelin Tire Concierge

Michelin offers a Tire Concierge service for consumers who want live help selecting and purchasing tires.

Michelin Tire Concierge: 1-888-633-3339

Current hours are:

• Monday-Friday: 8:00 a.m.-7:00 p.m. Eastern Time
• Saturday: 9:00 a.m.-1:00 p.m. Eastern Time

The Tire Concierge can help:

• Identify tires that fit the vehicle
• Compare Michelin tire options
• Locate an authorized Michelin retailer
• Obtain purchase and installation information
• Arrange an installation appointment when supported

For an existing warranty or product complaint rather than a new purchase, use Consumer Care at 1-866-866-6605.

Michelin Promotions and Reward Questions

Michelin periodically offers rebates, promotions, or reward programs through participating dealers.

For current promotion questions:

Michelin Promotion Support: 1-866-212-9619

Michelin currently lists promotion-phone hours of Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time.

For a promotion complaint, keep:

• Original purchase invoice
• Promotion name
• Submission confirmation
• Purchase date
• Dealer information
• Claim or tracking number

Promotion terms, eligible tire lines, purchase dates, participating retailers, payment methods, and submission deadlines vary by offer.

Michelin Commercial, Motorcycle, and Specialty Tire Support

Michelin manufactures tires for applications beyond passenger vehicles.

Products include tires and related solutions for:

• Commercial trucks
• Buses
• Motorcycles and scooters
• Agriculture
• Earthmoving equipment
• Aircraft
• Industrial applications
• Specialty mobility applications

Michelin Commercial Tires

Michelin’s commercial tire website currently lists its North American headquarters at 1 Parkway South in Greenville and provides:

Commercial Tire Assistance: 1-888-622-2306

Use Michelin Commercial Tire Contact for fleet, truck, agricultural, earthmover, and other business tire inquiries.

Michelin Motorcycle and Scooter Tires

For motorcycle and scooter warranty questions:

Michelin Motorcycle Consumer Care: 1-800-847-3435

Michelin instructs motorcycle customers seeking a warranty claim to have the tire inspected by a servicing dealer and contact Consumer Care as needed.

Michelin Privacy Questions and U.S. Privacy Rights

Michelin North America publishes privacy information for Michelin, BFGoodrich, Uniroyal, Michelin Retread Technologies, Oliver, Tweel, and related North American services.

For privacy questions:

Email: Pr*********@******in.com

For applicable U.S. privacy-rights requests:

Privacy Rights Phone: 1-888-971-3804

Privacy correspondence can also be sent to:

North American Privacy Officer
Michelin North America, Inc.
One Parkway South
Greenville, SC 29615

Use the Michelin Legal & Privacy Center for current notices and privacy-request options.

Privacy contacts should not be used as a substitute for ordinary tire warranty or customer-service complaints.

About Michelin North America

Michelin traces its history to 1889, when brothers André and Édouard Michelin founded the company in Clermont-Ferrand, France.

Michelin has since become one of the world’s major tire and mobility companies.

Michelin North America is headquartered in Greenville, South Carolina. Its current U.S. careers site reports approximately 23,500 employees and a substantial network of production facilities across the United States.

Michelin’s North American tire brands and businesses include:

• Michelin
• BFGoodrich
• Uniroyal
• Michelin Retread Technologies
• Oliver
• Tweel

Michelin products serve passenger vehicles, trucks, motorcycles, bicycles, aircraft, agriculture, construction, mining, and other specialty applications.

About the Michelin Group

The Michelin Group is headquartered in Clermont-Ferrand, France.

The company has expanded beyond tires into advanced polymer-composite materials, connected fleet solutions, mobility services, and travel experiences including the MICHELIN Guide.

Michelin currently reports a presence in approximately 175 countries and about 129,800 employees worldwide.

The Michelin parent company is publicly traded on Euronext Paris. Michelin’s current share-information page identifies the Bloomberg ticker as ML.

Michelin’s current management includes:

• Florent Menegaux: Managing Chairman and General Partner
• Philippe Jacquin: General Manager

Use the official Michelin management page for current leadership.

Michelin USA Careers and Employment

Michelin publishes current U.S. job opportunities through its official Michelin Careers website.

Career areas can include:

• Manufacturing and production
• Engineering
• Research and development
• Materials science
• Quality
• Maintenance
• Information technology
• Supply chain
• Sales
• Marketing
• Finance
• Human Resources
• Internships and co-op programs

Michelin’s current Greenville careers page describes the North American headquarters campus as employing more than 1,400 people from approximately 30 countries.

Job applicants should use the official Michelin recruiting site rather than contacting Consumer Care about employment.

Michelin Competitors and Related Corporate Office Pages

Michelin competes with major global tire manufacturers and with tire retailers and automotive-service businesses that sell competing products.

Related CorporateOfficeHeadquarters.com resources include:

• Goodyear Corporate Office
• Bridgestone Corporate Office
• Firestone Corporate Office
• Discount Tire Corporate Office
• Tires Plus Corporate Office

Other major tire-manufacturer competitors include Continental and Pirelli.

Official Michelin USA Resources

• Michelin USA Official Website
• Michelin Consumer Care
• Michelin FAQ
• Michelin Warranty and Promise Plan
• Michelin Dealer Locator
• Register Michelin Tires
• Michelin Tire Concierge
• Michelin Commercial Tires
• Michelin Legal & Privacy Center
• Michelin USA Careers
• Michelin Group
• NHTSA Recall Lookup

Frequently Asked Questions About Michelin USA Corporate Office

Where is Michelin USA headquarters?

Michelin North America is headquartered at 1 Parkway South, Greenville, SC 29615.

What is Michelin’s corporate phone number?

The Michelin North America headquarters phone number is 1-864-458-5000.

What is Michelin customer service?

Michelin Consumer Care can be reached by call or text at 1-866-866-6605.

What are Michelin Consumer Care hours?

Michelin currently lists Consumer Care hours of Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time and Saturday from 9:00 a.m. to 1:00 p.m. Eastern Time.

How do I complain to Michelin?

For a tire complaint, begin with a participating Michelin retailer when an inspection is required. Keep the tire, receipt, DOT information, inspection results, and maintenance records. Then call or text Michelin Consumer Care at 1-866-866-6605 and request a case number.

How do I file a Michelin tire warranty claim?

Michelin instructs consumers to take the tire to a participating Michelin retailer for inspection. The dealer can diagnose the condition and contact Michelin when warranty review is required.

How long is Michelin’s tire warranty?

Michelin’s current standard limited warranty generally covers eligible passenger and light-truck replacement tires against defects in workmanship and materials for the life of the original usable tread or six years from purchase, whichever occurs first. Mileage-warranty terms vary by tire model.

Does Michelin have a satisfaction guarantee?

Yes. Eligible new Michelin replacement tires are currently covered by a 60-Day Satisfaction Guarantee under the Michelin Promise Plan, subject to program terms.

What is the Michelin Roadside Assistance phone number?

Eligible Michelin Promise Plan roadside assistance can be reached at 1-888-553-4327.

How long does Michelin Roadside Assistance last?

Michelin currently provides three years of roadside assistance with eligible Michelin replacement tires under the Promise Plan.

What is the Michelin Tire Concierge number?

The Michelin Tire Concierge can be reached at 1-888-633-3339 for help selecting tires, locating an authorized dealer, obtaining pricing information, and arranging installation.

What is the Michelin promotions phone number?

Michelin currently publishes 1-866-212-9619 for promotion questions.

How do I register Michelin tires?

Use Michelin’s online Tire Registration page and provide the tire’s DOT information, purchase details, dealer information, and owner contact information.

How do I check Michelin tires for a recall?

Use the NHTSA Recall Lookup to search tire and equipment recalls and follow instructions supplied by Michelin in any applicable recall notice.

How do I report a potentially defective Michelin tire?

Contact Michelin Consumer Care and have the tire inspected by a participating retailer. Possible safety defects can also be reported to NHTSA at 1-888-327-4236 or through NHTSA’s online safety complaint system.

Where is Michelin’s global headquarters?

Michelin’s global headquarters is in Clermont-Ferrand, France, at 23 Place des Carmes-Déchaux. Older descriptions that identify this address as being in Paris are incorrect.

Is Michelin a public company?

The global Michelin parent company is publicly traded on Euronext Paris. Michelin North America, Inc. is a U.S. subsidiary within the Michelin Group.

Does Michelin own BFGoodrich?

BFGoodrich is part of Michelin’s North American brand portfolio.

Does Michelin own Uniroyal?

Uniroyal is also included among Michelin North America’s tire brands.

How do I apply for a Michelin job?

Use the official Michelin Careers website at Jobs.MichelinMan.com for manufacturing, engineering, research, corporate, sales, internship, and other employment opportunities.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides independently researched corporate addresses, headquarters phone numbers, customer-service routes, warranty information, complaint guidance, and reader reviews.

For Michelin USA, we distinguish the Greenville corporate headquarters from Consumer Care, authorized tire dealers, roadside assistance, the Tire Concierge, promotions, commercial tire support, motorcycle support, privacy requests, recall resources, and Michelin’s global headquarters in France so readers can use the most appropriate contact for their concern.

Updated September 8, 2026.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Michelin North America, Inc., Michelin Group, Michelin, BFGoodrich, Uniroyal, Michelin Retread Technologies, Oliver, Tweel, any authorized Michelin retailer, or the National Highway Traffic Safety Administration.

This page is provided for informational, complaint, feedback, and review purposes and is not automotive, mechanical, safety, warranty, legal, or financial advice.

Corporate addresses, telephone numbers, warranty terms, treadwear coverage, roadside-assistance benefits, dealer participation, promotions, product availability, tire-registration procedures, recall information, and employment resources may change.

For tire damage, abnormal wear, vibration, air-pressure loss, or another vehicle-safety concern, have the vehicle and tires inspected by a qualified professional. For an immediate roadside or traffic emergency, use appropriate emergency assistance rather than waiting for a corporate-office response.

Michelin USA Reviews, Complaints, and Feedback

Have you contacted Michelin North America corporate headquarters, Consumer Care, an authorized Michelin dealer, roadside assistance, the Tire Concierge, or another Michelin department? Share your experience below.

Helpful reviews can include the Michelin tire model, approximate purchase date, vehicle type, mileage, dealer or retailer, general issue, whether the tire was inspected, customer-service route used, response time, requested resolution, and whether the matter was resolved.

Please do not post home addresses, telephone numbers, private email addresses, payment information, account credentials, vehicle registration records, or other sensitive personal information in a public review.