Esurance Insurance Services, Inc. is headquartered in San Francisco, California, and is owned by Allstate. Customers commonly search for the Esurance corporate office when they need the headquarters address, customer service, claims assistance, a mailing address, document fax number, payment help, complaint escalation, or information about an existing policy.
The San Francisco headquarters is not the correct mailing address for routine policy documents, claim paperwork, payments, or general customer-service correspondence.
Esurance Corporate Office and Contact Information
- Company: Esurance Insurance Services, Inc.
- Esurance Corporate Office Address: 650 Davis Street, San Francisco, CA 94111, USA
- Customer Service Phone Number: 1-800-378-7262
- Claims Phone Number: 1-800-378-7262, available 24 hours a day for claim reporting
- Customer Service Hours: Monday through Friday, 7 a.m. to 7 p.m. Central Time; closed Saturday and Sunday
- Customer Service Email: cu*************@**********ce.com
- Customer Feedback Email: cu**************@**********ce.com
- Current Document Fax Number: 1-800-926-2869
- Customer Service Mailing Address: Esurance Customer Service, C/O Allstate Insurance Company, P.O. Box 660637, Dallas, TX 75266-0637
- Online Policy Access: Log In to an Esurance Policy
- Online Claims: File an Esurance Claim
- Official Contact Page: Contact Esurance
- Official Website: Esurance.com
- Owner: Allstate
Where Is the Esurance Corporate Office?
Esurance’s corporate office is located at:
Esurance Insurance Services, Inc.
650 Davis Street
San Francisco, CA 94111
United States
Esurance continues to identify its insurance companies and affiliates with San Francisco, California. Its current privacy policy and insurance-licensing information also list 650 Davis Street.
This corporate address should not automatically be used for payments, routine customer-service paperwork, claim evidence, cancellation requests, or time-sensitive policy correspondence. Esurance does not advertise the San Francisco office as a walk-in customer-service or claims center.
What Is the Esurance Corporate Office Phone Number?
Esurance does not currently promote a separate public headquarters switchboard on its official website.
The company’s primary telephone number is:
This number is used for customer service, policy assistance, and claim reporting. It should not be described as a dedicated corporate complaint department or San Francisco headquarters number.
Older records and directories may list 1-415-875-4500 as an Esurance corporate telephone number and 1-415-875-4501 as a San Francisco fax number. Esurance’s current customer-facing contact page does not list those numbers. Customers should use 1-800-378-7262 and the current document fax number, 1-800-926-2869.
Best Esurance Contact Route by Issue
- Policy, coverage, billing, premium, renewal, cancellation, or account question: Call 1-800-378-7262 during customer-service hours.
- Report a new claim: Call 1-800-378-7262 at any time or use the online claim-reporting system.
- Check an existing claim: Contact the assigned claim representative or access the claim through the official Esurance account and claims tools.
- Send requested policy paperwork: Email, fax, or mail the documents using Esurance’s current customer-service contacts.
- Make a payment: Sign in to the Esurance account or use the payment option available through the official policy-login page.
- Customer-service complaint: Call Customer Service, request that the complaint be documented, obtain a reference number, and ask for supervisory review.
- Claim-handling complaint: Contact the claim representative and request review by a claim supervisor or manager.
- Website, product, or general service feedback: Email cu**************@**********ce.com.
- Privacy request: Email pr*****@******ce.com or use the privacy-request address provided by Esurance.
- Unresolved insurance complaint: Contact the insurance department in the state that regulates the policy or claim.
Esurance Customer Service Phone Number and Hours
The Esurance customer service number is:
Esurance currently lists regular customer-service hours as:
- Monday through Friday: 7 a.m. to 7 p.m. Central Time
- Saturday: Closed
- Sunday: Closed
These hours apply to routine customer service. Esurance states that customers can report a claim by telephone 24 hours a day.
Before calling, have the policy or claim number available, but only provide it through a private official channel. It can also be helpful to have the relevant billing notice, renewal document, coverage information, payment confirmation, repair estimate, correspondence, or prior case number.
Esurance Claims Phone Number and Online Claims
New Esurance claims can be reported by calling:
Claim reporting is available 24 hours a day. Customers can also use the official Esurance online claim-reporting system.
When reporting a claim, be prepared to provide:
- The general policy information requested through a secure channel
- Date, time, and location of the incident
- Description of what happened
- Names and contact information for the parties involved
- Vehicle, property, or damage information
- Police or incident-report information when applicable
- Photographs, videos, estimates, receipts, or other supporting records
After a claim is assigned, save the claim representative’s name, telephone number, email address, claim number, requested documents, inspection dates, and expected next step.
A third party attempting to report or check an Esurance claim can also call 1-800-378-7262>. Access to claim information may be limited by privacy rules and the caller’s involvement in the loss.
What Is the Esurance Claims Address?
Esurance does not publish one universal postal address for every type of claim document. The correct destination can depend on the claim, state, issuing insurance company, adjuster, and type of paperwork.
Use the address or upload instructions supplied by the assigned claim representative whenever possible. For general requested paperwork, Esurance currently lists:
Esurance Customer Service
C/O Allstate Insurance Company
P.O. Box 660637
Dallas, TX 75266-0637
Do not mail original evidence or time-sensitive claim documents without confirming the correct destination. Keep copies and proof of delivery.
Esurance Mailing Address, Email and Fax Number
Customer Service Mailing Address
Esurance Customer Service
C/O Allstate Insurance Company
P.O. Box 660637
Dallas, TX 75266-0637
This is Esurance’s current general mailing address for customer-service documents. Include the customer’s name and policy number when requested, but do not place sensitive information on the outside of the envelope.
Customer Service Email
Customers can send requested policy paperwork to:
cu*************@**********ce.com
Only send documents requested by Esurance, and avoid including passwords, payment-card numbers, Social Security numbers, medical records, or other unnecessary sensitive information in ordinary email.
Esurance Fax Number
Esurance’s current document fax number is:
The older San Francisco fax number, 1-415-875-4501, is no longer listed on Esurance’s current customer-service page.
When faxing documents, retain the transmission confirmation and a complete copy of everything submitted.
Customer Feedback Email
Feedback about the Esurance website, products, or service can be sent to:
cu**************@**********ce.com
For a policy, billing, payment, cancellation, claim, or coverage issue, begin with Customer Service or the assigned claim representative rather than relying only on the general feedback inbox.
Esurance Payment Address and Billing Help
Esurance does not prominently publish one general payment mailing address for every customer and policy.
Customers can sign in to their Esurance policy account to review billing information, make a payment, access policy documents, or manage available account settings. The official login page also provides an option to make a payment without signing in.
Before mailing a payment, use the address printed on the current bill, payment notice, policy document, or envelope supplied by Esurance. Do not assume that the San Francisco corporate office or Dallas customer-service address is the correct payment-processing address.
For a missing payment, unexpected premium, duplicate charge, autopay problem, refund delay, or cancellation notice:
- Call 1-800-378-7262.
- Provide the payment date, amount, method, and confirmation through a secure channel.
- Ask whether the payment is pending, returned, rejected, reversed, or applied to another billing period.
- Request a case or reference number.
- Save the bill, notice, payment confirmation, bank record, and representative’s response.
Do not stop an automatic payment or allow coverage to lapse without confirming the effect on the policy and obtaining other insurance when necessary.
How to File and Escalate an Esurance Complaint
- Use the correct department. Contact Customer Service for policy, billing, renewal, cancellation, or account issues. Contact the assigned claim representative for an existing claim.
- Explain the problem precisely. Provide important dates, the general issue, previous contacts, documents submitted, and the resolution requested.
- Request a reference number. Ask how the complaint is recorded and when a response should be expected.
- Ask for supervisory review. Request a customer-service supervisor, claim supervisor, claim manager, billing specialist, or another appropriate reviewer.
- Create a written record. Save emails, letters, upload confirmations, fax confirmations, claim notices, payment records, estimates, photographs, and call notes.
- Request the decision in writing. For a denied claim, disputed payment, cancellation, nonrenewal, or coverage issue, ask for the reason and applicable policy information.
- Follow formal deadlines. Claims, appeals, proof-of-loss forms, repairs, medical documents, lawsuits, and regulatory complaints can have deadlines.
- Contact the appropriate regulator. If Esurance has had an opportunity to review the matter but it remains unresolved, contact the insurance department in the state connected to the policy or claim.
Customers can use the NAIC State Insurance Department Directory to locate the appropriate regulator and complaint process.
A state insurance department may review matters involving claim handling, cancellation, nonrenewal, premiums, licensing, policy service, or other regulated insurance activity. Its authority and complaint procedures vary by state.
Which Esurance Insurance Company Issued the Policy?
Esurance operates through multiple legal insurance companies. The company shown on the declarations page, insurance identification card, billing statement, renewal notice, or claim correspondence is important when submitting formal documents or contacting a regulator.
Esurance’s current licensing information identifies:
- Esurance Insurance Company: NAIC 25712
- Esurance Property and Casualty Insurance Company: NAIC 30210
- Esurance Insurance Company of New Jersey: NAIC 21741
- Home State County Mutual Insurance Company: NAIC 29297 for certain Texas policies
Customers should identify the exact legal insurer instead of listing only “Esurance” when filing a formal complaint.
Is Esurance Still in Business?
Yes. As of 2026, the official Esurance website remains active for policy access, customer service, claim reporting, and auto-insurance quotes.
Esurance is owned by Allstate. Some Esurance pages now direct consumers to Allstate-branded insurance products or affiliated providers, while existing Esurance customers continue to have access to Esurance policy and claim services.
Always check the policy, identification card, quote, bill, or claim notice to determine whether the insurance is issued by an Esurance company, an Allstate company, or another provider.
About Esurance and Allstate Ownership
Esurance sold its first policy in 1999 and became one of the early insurance companies to sell auto coverage directly to consumers online.
The company developed digital tools for:
- Obtaining insurance quotes
- Purchasing and managing policies
- Accessing insurance identification cards
- Making payments
- Submitting policy documents
- Reporting and tracking claims
- Contacting claim representatives
Esurance is owned by Allstate. The official Esurance licensing page identifies Allstate as its owner and states that Allstate provides the company with insurance-industry and financial support.
Products, discounts, underwriting companies, coverage options, and availability vary by state.
Esurance Competitors and Related Corporate Offices
Esurance competes with national, regional, direct-to-consumer, and agent-based auto and property insurance companies.
Related COH pages include:
- Allstate Corporate Office — Esurance’s owner
- State Farm Corporate Office
- GEICO Corporate Office
- Progressive Corporate Office
- Farmers Insurance Corporate Office
Consumers may compare insurers based on premiums, deductibles, available coverage, discounts, digital tools, customer-service access, claim communication, repair networks, policy terms, financial-strength information, and complaint records.
Looking for another insurer? Browse the Insurance Company Corporate Offices and Phone Numbers directory.
Esurance Reviews and Complaints on CorporateOfficeHeadquarters.com
Three Esurance reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, posted between December 2022 and April 2025.
Issues described in the visible reviews include:
- Delays processing requested policy or renewal documents
- Difficulty confirming that submitted documents were received
- Different information being provided by different representatives
- Difficulty reaching a supervisor or receiving a return call
- Claim-adjuster and claim-manager communication concerns
- Renewal premium increases connected to missing or unprocessed documentation
- Dissatisfaction with the response to policy or claim questions
These reviews describe individual customer experiences and allegations. CorporateOfficeHeadquarters.com has not reviewed the private policies, claim files, telephone recordings, submitted documents, underwriting records, or final outcomes and does not claim that every Esurance customer will have the same experience.
A useful Esurance review should identify the state, general policy or claim type, approximate date, department contacted, documents submitted, response time, whether supervisory review was requested, and whether the issue was resolved.
Do not include private policy, claim, financial, medical, vehicle, accident, or personal information.
Frequently Asked Questions About Esurance Corporate Office
Where is the Esurance corporate office?
Esurance is headquartered at 650 Davis Street, San Francisco, CA 94111.
What is the Esurance corporate office phone number?
Esurance does not prominently publish a separate headquarters switchboard. Call 1-800-378-7262 for customer service, policy support, and claim reporting.
What is the Esurance customer service number?
The Esurance customer service number is 1-800-378-7262.
What are Esurance customer service hours?
Regular customer-service hours are Monday through Friday from 7 a.m. to 7 p.m. Central Time. Customer service is closed Saturday and Sunday.
Is Esurance claims support available 24 hours a day?
Yes. Esurance states that customers can report a claim by calling 1-800-378-7262 at any time.
What is the Esurance mailing address?
Send general requested customer-service paperwork to Esurance Customer Service, C/O Allstate Insurance Company, P.O. Box 660637, Dallas, TX 75266-0637.
What is the Esurance claims address?
Esurance does not publish one universal address for every claim. Follow the instructions from the assigned claim representative. General requested paperwork may be sent to the Dallas customer-service address.
What is the current Esurance fax number?
The current document fax number is 1-800-926-2869. The older 1-415-875-4501 number is not listed on Esurance’s current contact page.
Does Esurance have a customer service email?
Yes. Esurance lists cu*************@**********ce.com for requested customer-service documents.
What is the Esurance payment address?
Esurance does not prominently publish one universal payment address. Use the address on the current bill or make a payment through the official Esurance policy and payment system.
Who owns Esurance?
Esurance is owned by Allstate.
Is Esurance still operating?
Yes. The Esurance website remains active in 2026 for customer service, policy access, claims, and auto-insurance quotes. Some other product pages direct consumers to Allstate or affiliated providers.
How do I file a complaint against Esurance?
Begin with Customer Service or the assigned claim representative, request a reference number and supervisory review, keep written records, and contact the appropriate state insurance department if the matter remains unresolved.
Official and Related Esurance Resources
- Official Esurance Website
- Esurance Contact Page
- Esurance Policy Login and Payments
- File an Esurance Claim Online
- Send Esurance an Online Message
- About Esurance
- Esurance Insurance Ratings and State Licenses
- Esurance Privacy Policy
- Find a State Insurance Department
- Insurance Company Corporate Offices and Phone Numbers
About This Page and Disclaimer
This Esurance corporate office page was reviewed and updated on August 25, 2026. The update verified the San Francisco corporate address, customer-service and claims number, support hours, Dallas mailing address, customer-service email, current document fax number, policy login, claim-reporting options, Allstate ownership, insurance-company names, complaint guidance, related insurance pages, and visible reader reviews.
CorporateOfficeHeadquarters.com is an independent corporate-information, complaint, review, rating, and feedback website. It is not affiliated with Esurance Insurance Services, Inc., Esurance Insurance Company, Esurance Property and Casualty Insurance Company, Esurance Insurance Company of New Jersey, Home State County Mutual Insurance Company, Allstate, the NAIC, or any state insurance department.
CorporateOfficeHeadquarters.com cannot access an Esurance policy, make a payment, change coverage, issue an insurance card, file or decide a claim, contact an adjuster, approve repairs, determine liability, change a premium, cancel or reinstate coverage, process documents, issue a refund, or respond on behalf of Esurance.
Addresses, telephone numbers, email addresses, fax numbers, support hours, claim procedures, issuing companies, policy terms, payment methods, and complaint routes can change. Verify time-sensitive and policy-specific information through Esurance and the current policy, bill, identification card, claim notice, or other official document.